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Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This The Art of Public Speaking course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The The Art of Public Speaking course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to The Art of Public Speaking and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited The Art of Public Speaking course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this The Art of Public Speaking course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The The Art of Public Speaking will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Start With a Killer Opener Introduction and Welcome to the course 00:17:00 Get Them To Trust You 00:18:00 Get Them To Believe You 00:14:00 Get Them To Listen To You 00:09:00 Killer Opener Summary And Q&A 00:05:00 Module 02: Command With Your Body Introduction To Command With Your Body 00:04:00 Take A Strong Stance 00:06:00 Move Purposefully 00:10:00 Master Eye Contact 00:06:00 Activity - Command With Your Body 00:10:00 Module 03: Convince With Your Voice Introduction To Convince With Your Voice 00:04:00 Choose Your Words Wisely 00:28:00 Find Your Optimal Pace, Volume, Inflections and Tone 00:02:00 Convince With Your Voice Summary And Next Steps 00:03:00 Module 04: Overcome Your Presentation Fears Introduction To Overcome Your Presentation Fears 00:08:00 Minimize The Chance Of A Misstep 00:18:00 Channel Your Strengths And Not Your Vulnerabilities 00:20:00 Focus On Your Audience's Needs And Not Your Own 00:19:00 Module 05: Appear Confident and Credible Introduction To Appear Confident And Credible 00:09:00 Use Confident Language 00:20:00 Speak With a Confident Voice 00:02:00 Show Confident Body Language And Facial Expressions 00:08:00 Module 06: Rule the Room and Q&A Big Picture and Q&A 00:08:00 Additional Study Materials Convey Workbook 02:38:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Join our Personal Development Life Coaching course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Personal Development Life Coaching course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Personal Development Life Coaching course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Personal Development Life Coaching. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Personal Development Life Coaching course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Personal Development Life Coaching is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Personal Development Life Coaching course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Personal Development Life Coaching Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Introduction Personal Development Promo 00:02:00 Personal Development Promo Skillshare 00:02:00 What You Will Learn 00:04:00 Your Personality Type Personality Type Introduction 00:02:00 Big 5 Personality Model 00:02:00 Myers-Briggs Type Indicator 00:04:00 The Hybrid Personality Model 00:09:00 How To Bring Out Your Strengths 00:10:00 Your Purpose Purpose Introduction 00:01:00 A Thought Experiment 00:04:00 Why Purpose Isn't Everything 00:03:00 Narrowing Down vs Generalizing 00:02:00 How To Narrow Down 00:07:00 How To Generalize 00:03:00 How To Transition To A Purpose Driven Life 00:06:00 Your Action Plan To Get Started 00:05:00 Mindset & Motivation Mindset & Motivation Introduction 00:01:00 Answering The 'Why' 00:02:00 The Right Expectation Management 00:03:00 The Two Mindsets 00:02:00 Why Nothing Is Fixed 00:02:00 6 Biggest Motivation Killers & How To Overcome Them 00:06:00 How To Guide Your Thoughts 00:07:00 Goal Setting Goal Setting Introduction 00:01:00 Why Goal Setting Is So Important 00:05:00 How To Create A Vision Statement 00:03:00 How To Set SMART Goals 00:06:00 How To Not Lose Track Of Your Goals 00:05:00 How To Track Your Progress 00:03:00 Building Better Habits Habits Introduction 00:02:00 What Are Habits 00:02:00 Why Habits Matter 00:01:00 How To Build A New Habit 00:05:00 Habit Stacking 00:03:00 How To Choose The Right Trigger 00:03:00 Writing Down Your Habit Sequence 00:01:00 How To Create Accountability 00:02:00 Set Small Goals Every Day 00:01:00 Healthy Living: Nutrition & Diet Healthy Living Introduction 00:01:00 How Your Diet Affects Your Health 00:04:00 Calories Explained 00:04:00 The Relationship Between Bodyweight & Health 00:05:00 Calories & Bodyweight In A Healthy Diet 00:02:00 Weight Loss & Health 00:03:00 Determining Your Daily Calorie Intake 00:03:00 Healthy Weight Ranges 00:02:00 Quality Protein Sources 00:01:00 Quality Carb Sources 00:01:00 Quality Fat Sources 00:01:00 How Much Of Each 00:04:00 Healthy Living: Exercise & Training What Does A Complete Workout Program Look Like? 00:03:00 Aerobic Exercise Overview 00:01:00 The Problem With Traditional Cardio 00:03:00 HIIT Cardio Explained 00:07:00 Resistance Training Overview 00:01:00 Muscle Building Formula 00:09:00 Beginner Gym Workout 00:06:00 Flexibility Overview 00:01:00 Common Stretching Mistakes 00:04:00 Daily Stretching Routine 00:03:00 Bringing Everything Together 00:01:00 People And Relationships People And Relationships Introduction 00:01:00 The Health Benefits Of Strong Relationships 00:03:00 How To Build Stronger Relationships 00:04:00 How To Fix A Broken Friendship 00:06:00 How To Manage Stress In A Romantic Relationship 00:04:00 How To Build Positive Work Relationships 00:04:00 Coaching Tools Coaching Tools Intro 00:01:00 What Clients Expect From Their Coach 00:04:00 Creating Your Ideal Coaching Persona 00:05:00 Getting To Know Your Client & Building Rapport 00:07:00 Grow Coaching Model 00:05:00 The Right Coaching Outline 00:03:00

This comprehensive course is tailored to equip beginners with a solid understanding of cyber security awareness, social engineering, network security, and online self-defense. Regardless of your prior experience in IT or cyber security, you will gain confidence in securely managing emails, files, mobile phones, computers, and browsing the Internet.

Description: To work in an office properly, you need to achieve some basic etiquette and communication skills along with your department related skill. Throughout the course, you will know all the essential tips and techniques for maintaining an excellent workforce in your office environment. Like other bundled video course, the present course is divided into several sections and sub-sections. The first section, Introduction to HR concepts, discusses the fundamental HR terms including the employee recruitment, training and managing conflict while the second part Communication Essential describes the proper format of communication. Communication varies based on your purpose. In the Communication course, you will be introduced to business communication, written communication, verbal and non-verbal communication, etc. Then the Professionalism in the Office Skills teaches you the strategies for increasing your professional image. On the other hand, you will know the business etiquette and manner in the Business Etiquette and Professionalism section. Next, the part Thinking Critically helps you to consider any situation critically so that you can take the right decision at the right time. After that, Time Management section guides you to manage your time efficiently. Finally, you will understand the present condition and market position of an organisation to decide the further step for your organisation in The Strategic Planning video lessons. In short, after completing the course, you will learn the essential etiquette for organising a competent workforce. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Workplace Essentials Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Workplace Essentials Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Human Resources Assistant Introduction Human Resources Assistant FREE 00:10:00 Potential Careers 00:05:00 Attracting and Retaining Employees HRM Overview 00:13:00 Forecasting Demand 00:10:00 Cultural Diversity 00:11:00 Diversity Survey 00:09:00 Recruiting, Selection, and Orientation Job Analysis 00:10:00 Application 00:20:00 Bad Resume 00:05:00 Good Resume 00:12:00 Cover Letter 00:10:00 Selection 00:11:00 Form I-9 00:17:00 Form W-9 00:07:00 Form W-4 00:10:00 Form 1095-B 00:07:00 Compensation and Benefits 00:17:00 Training and Development Personal and Professional Development 00:14:00 Training Evaluation Form 00:12:00 Performance Appraisal Performance Appraisal 00:19:00 Appraisal 00:14:00 Legal Environment of HRM National Labor Relations Act 00:12:00 Labor-Management Relations Act 00:14:00 Occupational Safety and Health Act 00:13:00 Motivating Employees Motivation 00:17:00 Physiological Needs 00:16:00 Motivation-Hygiene Theory 00:12:00 Firm Characteristics 00:22:00 Contemporary Motivation Theory Weakness of Maslow and Herzberg's Theories 00:18:00 Expectancy Theory 00:13:00 Motivation Techniques Management by Objectives 00:17:00 Behavior Modification 00:19:00 Telecommuting 00:20:00 Teams and Teamwork What is a Team? 00:09:00 Stages of Development 00:06:00 Team Cohesiveness 00:09:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Positioning Yourself as a Professional Attitude in the Workplace FREE 00:10:00 Professionalism 00:03:00 Making Changes through Personal Accountability 00:07:00 Enhancing Your Professional Image Your Image as a Whole 00:05:00 Becoming More Marketable 00:03:00 Communicating and Image 00:08:00 Expanding Your Skills Time Management 00:14:00 Project Management Techniques 00:03:00 Making Decisions 00:06:00 Communicating for Results Keys to Effective Communication 00:26:00 Presentations 00:09:00 Meetings 00:07:00 Building Relationships and Networks Work and Your Personality 00:05:00 Networking 00:07:00 Roles in the Office MRP 00:18:00 Principles of Professional Behavior What is Etiquette? FREE 00:05:00 Always Be Your Best 00:12:00 Always Be Your Best When Meeting and Greeting 00:06:00 Interview Etiquette Types of Interviews 00:07:00 Planning for the Interview 00:07:00 During the Interview 00:13:00 Planning and Attending Business Meetings Types of Meetings 00:06:00 Planning Conference Call Meetings 00:10:00 Meal Meetings 00:09:00 Electronic Etiquette Voicemail 00:08:00 Instant Messaging 00:09:00 Multicultural Etiquette Five Steps to Dealing with Diversity 00:13:00 Facing New Problems The Critical Thinking Process FREE 00:24:00 Group Dynamics 00:17:00 Critical Thinking Methods 00:04:00 Problem Solving Approaches 00:09:00 Establishing the Problem A Identify the Problem 00:08:00 Exploring the Problem 00:06:00 Discovering the Solution Assembling Potential Ideas 00:09:00 Determining the Best Solution 00:04:00 Evaluating Cost and Benefit 00:05:00 Building Your Case 00:02:00 Accepting a Decision Accepting a Decision 00:13:00 Identifying Goals Identifying Goals FREE 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Preparing for the Strategic Planning Process Preparing for the Strategic Planning Process FREE 00:16:00 Establish a Committee 00:06:00 Gather Operational Data 00:13:00 Initiating the Strategic Planning Process Develop a Mission Statement 00:12:00 Develop a Vision Statement 00:06:00 Assess Internal and External Environments 00:12:00 Performing SWOT Analysis 00:08:00 Developing the Strategic Plan Prioritize What the Strategic Plan Will Address 00:03:00 Set Goals and Objective 00:07:00 Develop Strategy for Achieving Goals 00:02:00 Draft the Strategic Plan 00:09:00 Executing the Plan Assign Responsibility and Authority 00:10:00 Establish a Monitoring System 00:06:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course covers all the key concepts that will help you prepare for and pass the AWS Certified Cloud Practitioner certification exam for the latest CLF-C01. A practical-based course where you will gain practical knowledge about AWS Cloud through videos and demo sessions.

Build Confidence With Self-Promotion This course is designed to help you unlock the secrets of unshakeable self-confidence, with a focus on self-promotion. By mastering confidence, you will learn how to present yourself with authenticity, communicate your strengths clearly, and tackle challenges head-on. With actionable tips, practical exercises, and a deep dive into the psychology of confidence, you will gain the tools to stand tall in any professional setting, build meaningful relationships, and propel your career forward. Course Curriculum Section 01: Introduction & First Concepts Section 02: Keys to Self-Confidence Section 03: More Confidence Skills & Concepts Section 04: Final Thoughts & Tips (Learn more about this online course)

Highlights of the Course Course Type: Online Learning Duration: 4 Hours 5 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about life coaching Understand the core competencies and principles of life coaching Explore the various areas of life coaching Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert life coach Life Coaching - Personality Development Course Master the skills you need to propel your career forward in life coaching. This course will equip you with the essential knowledge and skillset that will make you a confident life coach and take your career to the next level. This comprehensive life coaching - personality development course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this life coaching - personality development course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective life coaching practice and equip you with the essential skills, confidence and competence to assist you in the life coaching industry. You'll gain a solid understanding of the core competencies required to drive a successful career in life coaching. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for life coach or for people who are aspiring to specialise in life coaching. Enrol in this life coaching - personality development course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive life coaching - personality development course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this life coaching can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This life coaching - personality development course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This life coaching - personality development course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This life coaching - personality development course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction What you will learn 00:03:00 Your Personality Type Personality Type Introduction 00:02:00 Big 5 Personality Model 00:02:00 Myers-Briggs Type Indicator 00:04:00 The Hybrid Personality Model 00:08:00 How To Bring Out Your Strengths With This Model 00:09:00 Your Purpose Purpose Introduction 00:01:00 A Thought Experiment 00:03:00 Why Purpose Isn't Everything 00:02:00 Narrowing Down vs Generalizing 00:02:00 How To Narrow Down 00:06:00 How To Generalize 00:02:00 How To Transition To A Purpose Driven Life 00:06:00 Your Action Plan To Get Started 00:05:00 Mindset & Motivation Mindset & Motivation Introduction 00:01:00 Answering The “Why” 00:02:00 The Right Expectation Management 00:02:00 The Two Mindsets 00:02:00 Why Nothing Is Fixed 00:01:00 6 Biggest Motivation Killers & How To Overcome Them 00:06:00 How To Guide Your Thoughts 00:07:00 Goal setting Goal Setting Introduction 00:01:00 Why Goal Setting Is So Important 00:05:00 How To Create A Vision Statement 00:03:00 How To Set SMART Goals 00:06:00 How To Not Lose Track Of Your Goals 00:05:00 How To Track Your Progress 00:02:00 Building Better Habits Habits Introduction 00:01:00 What Are Habits 00:01:00 Why Habits Matter 00:01:00 How To Build A New Habit 00:05:00 Habit Stacking 00:03:00 How To Choose The Right Trigger 00:02:00 Writing Down Your Habit Sequence 00:01:00 How To Create Accountability 00:02:00 Set Small Goals Every Day 00:01:00 Healthy Living : Nutrition & Diet Healthy Living Introduction 00:01:00 How Your Diet Affects Your Health 00:03:00 Calories Explained 00:03:00 The Relationship Between Bodyweight & Health 00:05:00 Calories & Bodyweight In A Healthy Diet 00:01:00 Weight Loss & Health 00:02:00 Determining Your Daily Calorie Intake 00:03:00 Healthy Weight Ranges 00:01:00 Quality Protein Sources 00:01:00 Quality Carb Sources 00:01:00 Quality Fat Sources 00:01:00 How Much Of Each 00:04:00 Healthy Living : Exercise & Training What Does A Complete Workout Program Look Like? 00:02:00 Aerobic Exercise Overview 00:01:00 The Problem With Traditional Cardio 00:03:00 HIIT Cardio Explained 00:07:00 Resistance Training Overview 00:01:00 Muscle Building Formula 00:08:00 Beginner Gym Workout 00:06:00 Flexibility Overview 00:01:00 Common Stretching Mistakes 00:04:00 Daily Stretching Routine 00:02:00 Bringing Everything Together 00:01:00 People And Relationships People And Relationships Introduction 00:01:00 The Health Benefits Of Strong Relationships 00:03:00 How To Build Stronger Relationships 00:04:00 How To Fix A Broken Friendship 00:06:00 How To Manage Stress In A Romantic Relationship 00:04:00 How To Build Positive Work Relationships 00:03:00 Coaching Tools Coaching Tools Intro 00:01:00 What Clients Expect From Their Coach 00:03:00 Creating Your Ideal Coaching Persona 00:04:00 Getting To Know Your Client & Building Rapport 00:07:00 Grow Coaching Model 00:05:00 The Right Coaching Outline 00:03:00 Final Assessment Assessment - Life Coaching - Personality Development 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Are negative thoughts holding you back in your career or personal life? Do you struggle to build strong relationships in the workplace? Gain the self-confidence to achieve your goals and be the best you can be, with the Build Your Self-Confidence Level 2 course. In this comprehensive self development course, you will be introduced to the three pillars of unshakeable confidence, and why confidence is key to success in all areas of life. It covers the secret language of confident people, with tips on how to fake it to make it and bounce back from failure. If you let it, this course will change your mindset to that of a winner, training your brain to think that you are programmed for success in everything that you do. You will learn expert techniques used by top life coaches and CEOs, to help you on the path to a rewarding, meaningful life! Learning Outcomes: Develop a winning mindset and train your brain for success!Understand your true worth and learn how to build on your strengthsLearn the secret language of confident people to get where you want to be in lifeKnow how to bounce right back from failure and stay strong in the face of a challengeLearn about the three pillars of unshakeable confidence and how they can impact your lifeBecome the best version of yourself with the right attitude and determinationStart writing your success story today... Career Path On successful completion of this course, you will have the confidence they need to achieve great things both at work and in your personal life. You will have the right mindset to build strong working and personal relationships and overcome challenges head on. This course will also prime you for a rewarding career in any of the following professions: Motivational SpeakerLife CoachMentorTrainerTeacherBusiness Owner Section 01: Introduction & First Concepts Introduction 00:05:00 Section 02: Keys to Self-Confidence 3 Pillars of Unshakeable Confidence 00:06:00 Importance of Having Confidence 00:07:00 Secret Language of Confident People 00:05:00 Step to Building Unshakeable Confidence 00:10:00 Section 03: More Confidence Skills & Concepts Sticking Up For Yourself 00:05:00 How to Bounce Back From Failure 00:05:00 Tips & Practices for Unshakeable Confidence 00:07:00 Friends & Self-Confidence 00:04:00 Section 04: Final Thoughts & Tips Final Thoughts & Suggestions 00:02:00

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This life coaching course will help you to learn powerful coaching techniques, effective communication skills and transformative strategies to help people thrive in all aspects of life. With this course, you will become a certified life coach, equipped to make a positive impact on the lives of others. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand Life coaching fundamentals such as listening template, questioning, trust checklist, and more Learn various coaching models such as GROW Model, STEPPA Model etc. Understand different coaching steps such as goal setting, reality, options and obstacles, Will and Action Planning Learn how to structure your coaching sessions Discover the relationship between the client and the coach Know advanced coaching strategies such as managing emotional states or personal SWOT analysis Get acquainted with diet and nutrition fundamentals Understand exercise coaching such as cardio or resistance training Why Life Coaching Course right for you? The life coaching course online will give you a basic overview of coaching fundamentals, a listening introduction, three kinds of listening as a coach, and your listening template. You will learn the difference between coaching and standard questions and types of coaching questions. This extensive course will teach you advanced coaching strategies and introduce the concept of trust. You will explore different personality models such as the Big Five personality model, Myers Briggs personality model and steps to identify your personality model. By the end of the course, you will gain life coaching skills and theoretical knowledge on coaching fundamentals, models, personality models, and methods to structure your coaching sessions. Life Coaching Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction What You Will Learn Get To Know Your Instructor Part 1 : Life Coaching Certification What Is Life Coaching The Benefits Of Becoming A Life Coach The Difference Between Coaching, Therapy, Mentoring & Training The Responsibilities Of A Life Coach Coaching Fundamentals Coaching Fundamentals Overview Listening Introduction The 3 Kinds Of Listening As A Coach Your Listening Template Questioning Introduction Questioning & Coaching How Coaching Questions Are Different From Normal Questions The Different Types Of Coaching Questions Questions Summary Building Trust Introduction The Trust Checklist Exercise How To Build Trust As A Coach More Trust Building Strategies Understanding Personalities Understanding Personalities Overview Big Five Personality Model Myers Briggs Personality Model Your Personality Model How To Bring Out Your Strengths With This Model. Coaching Models Explained Coaching Models Introduction GROW Model Explained STEPPPA Model Explained FUEL Model Explained CLEAR Model Explained Why We Will Use The GROW Model Coaching Step 1: Goal Setting Step 1 Introduction Why Defining Your Values Is Important. How To Define Your Personal Values. What Does Your Ideal Life Look Like. The 4 Biggest Goal Setting Mistakes To Avoid Stretch Goals Explained Why You Should Start With Long Term Goals. Setting Your First Long Term Goal Turning Long Term Goals Into Short Term Goals Next Steps Coaching Step 2: Reality Step 2 Introduction Status Quo Explained Wheel Of Life Excercise Explained Big Rocks Exercise Explained Coaching Example Step 2 Coaching Step 3: Option & Obstacles Step 3 Introduction How To Brainstorm With Your Client(s). How To Evaluate Your Brainstorming Ideas. 'Spheres Of Influence' Excerise Explained 'Not To Do List' Exercise Explained Coaching Example Step 3 Coaching Step 4: Will & Action Planning Step 4 Introduction The 80/20 Rule Applied To Coaching How To Design An Action Plan Coaching Example Step 4 GROW Model Recap How To Structure Your Coaching Sessions. Structuring Your Sessions Introduction How To Define Your Coaching Ground Rules. How Much Should You Charge. The Pre Coaching Call Your First Coaching Session Progress Evaluation Sessions My Recommended Coaching Timeline Clint Coach Relationship Client Coach Relationship Intro What Clients Expect From Their Coaches. Why Clients Choose One Coach Over Another. Client Coach Boundaries How To Retain Clients Long Term. Advanced Coaching Strategies Advanced Coaching Strategies Introduction Reframing Explained Managing Emotional States Understanding Representational Systems Personal SWOT Analysis Johari Window - Developing Self Awareness Giving Good Feedback As A Coach Part 2: Holistic Health Coaching Certification Part 2 Introduction What It Means To Be Healthy What Does A Health Coach Do. How Can You Combine Life Coaching & Health Coaching. Diet & Nutrition Fundamentals Diet Introduction Your Health & Diet: How They Are Linked The Consequences Of Following A Bad Diet How To Eat For Longevity What Are Calories? Explained The Relationship Between Bodyweight And Health Calories & Bodyweight In A Healthy Diet The Surprising Results Of The Twinkie Diet The Relationship Between Weight Loss And Health Calculating Your Total Daily Calories Healthy Weight Ranges The Best Foods For A Healthier Life Best Protein Foods Best Carbohydrate Foods Best Dietary Fat Foods How Much Of Each (Protein, Carbs, Fat). Diet & Nutrition Coaching Client Assessment Introduction Client Interview How To Create A Diet Plan For Clients. Calculating BMI Exercise Coaching: Cardio Cardio Introduction The Different Types Of Cardio How To Monitor Your Heart Rate During A Workout. Cardio vs Weigh Training - Which Is Better For Weight Loss Exercise Coaching: Resistance Training Weight Training Introduction Muscle Building Formula The Science Behind Muscle Growth Weight Training vs Bodyweight Training How To Create A Beginner Workout Plan 5 Most Important Aspects Of Lifting Form Progressive Overload Hormone Health Explained Hormones Introduction The 3 Types Of Hormones The Endocrine System Explained Hormones & Heart Disease Anabolic Steroids: Why They Are So Dangerous Most Important Hormones Overview Insulin Glucagon Adrenaline Cortisol Ghrelin Leptin Thyroid Hormones Estrogen Growth Hormone Testosterone Supplements How To Build Your Own Supplement Stack Top 3 Beginner Supplements For Muscle Growth The Best Supplements To Boost Immunity The Best Supplements For Vegans & Vegetarians The Best Supplements For Joint & Bone Health The Best Supplements For Fat Loss Health & Fitness Motivation Health & Fitness Motivation Introduction The Role Of Stress In Motivation The Motivation Problem How To Build Willpower 8 Steps To Building Fitness Discipline How To Get Out Of A Workout Rut. More Tips To Stay Motivated Health & Fitness FAQ Answered What Is Nutrient Density. Is Brown Sugar Better Than White Sugar. What Should You Train On Your First Day At The Gym. Fresh vs Frozen Food: Which Is Healthier Part 3: Wellness Coaching Certification Part 3 Introduction Steers Management The Difference Between Stress & Anxiety Short vs Long Term Stress The Effects Of Stress & Anxiety On Your Body Proven Stress Management Strategies & Techniques The Benefits Of Calm Breathing Breathing Exercise #1 - Three Part Breath Breathing Exercise #2 - Bellows Breath Progressive Muscle Relaxation Complete PMR Routine Sleep Sleeping For A Longer Life Tips To Fall Asleep Faster Supplements For Improved Sleep Emotional Self Care What Is Emotional Self Care How To Accept Yourself. Taming Your Inner Critic Getting A Different Perspective Acknowledging Your Qualities Getting Rid Of Time-Consuming Commitments How To Say 'No' To Others. Who should take this course? This online course is suitable for those who want to pursue a career in life coaching or anyone interested in learning life coaching and various coaching models in general. Entry Requirements There are no academic entry requirements for this Life Coaching course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This life coaching online course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org