11873 Courses

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Description: Adobe Photoshop has become a household name these days. Editing photos has never been easier thanks to this beautiful piece of software. Well thanks to this Adobe Photoshop CS for Beginners course, you can now master the software as well. This course is designed to help you learn Photoshop in an easy to understand manner. As the name suggests, this course will help you develop a strong foundation within this community. This course will help you get familiar with the different tools and provide plenty of examples along the way. So get this course immediately and build a strong foundation in Adobe Photoshop CS for Beginners. Learning Outcomes: Understanding Photoshop CS, new features, how to get started and sources of help Utilizing Photoshop CS screen, menu bar, toolbox, status bar, palettes and windows Browsing through Photoshop files; opening, creating and saving files; text and audio saving options with image files; reverting to saved files; and different file formats Managing Photoshop layout by arranging screen components, workspace presets, working with multiple documents and hiding and displaying windows Introduction to selection, retouch, painting, vector, navigation, notation and colour tools Pallets of various different types including navigation, info, colour, swatches, styles, history and more Managing short cut keys, tools presets, option bar, alignment tools, grids, rulers and guides Selecting a complete image, working with marquee and lasso tools, utilizing magic wand and colour range Managing selections through adding, moving, resizing, saving, deselect options, cropping and more Understanding pixels, bitmap images, vector graphics, image re-sampling, pixel information with info palette Understanding Image resolution and constraints, changing size of image in pixels and image document, and auto resolution Understanding what is meant by Canvas and Document Window, and how to work with each of them Working with colours through the colour settings, understanding RGB and CMYK colours, using colour palette and ramp, and working with colour modes Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Adobe Photoshop CS for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Adobe Photoshop CS for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction 00:15:00 The Photoshop CS Screen Components 00:30:00 File Management Basics 00:30:00 Modifying your Photoshop Layout 00:30:00 Introduction to the Photoshop Toolbox 00:30:00 Introduction to Photoshop Palettes 01:00:00 More Photoshop Features 01:00:00 Making Selections 01:00:00 Manipulating Selections 01:00:00 Editing With Selections 00:30:00 Understanding Digital Images 00:30:00 Image Size and Resolution 01:00:00 Working with Your Canvas and Document Window 01:00:00 Working with Colour 01:00:00 Mock Exam Mock Exam- Adobe Photoshop CS for Beginners 00:20:00 Final Exam Final Exam- Adobe Photoshop CS for Beginners 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Understand and mitigate the risk of fire in the workplace with Knight Training. Our Fire Safety Course is very complete and can possibly save you from unnecessary risk.

Boost your call centre career with our Mastering Call Centre Essentials: A Comprehensive Online Training course. This course will equip you with the essential skills to excel in the dynamic world of call centres.   The course is designed to master the art of agent and customer relationships, manage difficult clients seamlessly, and develop vital communication skills. Learn the etiquette of telephonic interactions and stay ahead of the curve by understanding the latest call centre technologies and trends. Transform yourself into a call centre expert with this in-depth, online training.   Suitable for both beginners and experienced professionals, this Mastering Call Centre Essentials course bridges the gap between conventional training and practical application. Invest in your professional growth, enhance your customer service skills, and exceed industry benchmarks with the course. Enrol now and stand out in the call centre industry! Learning Outcomes: Upon completion of the Mastering Call Centre Essentials course, you will be able to: Understand the essentials of call centre operations. Develop key traits of an effective call centre agent. Enhance skills to foster agent and customer relationships. Learn and apply effective telephone etiquette. Master communication and negotiation techniques. Learn strategies for managing difficult clients efficiently. Stay updated on call centre metrics, technology, and trends. Why buy this Mastering Call Centre Essentials course? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one-to-one assistance when needed Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript immediately Easily learn the skills and knowledge from the comfort of your home Who is this Course for: This Mastering Call Centre Essentials course is ideal for: Aspiring call centre agents seeking foundational knowledge. Experienced agents aiming to boost their skill set. Team leaders looking to improve team performance. Managers desiring a refresher on call centre operations. Any professional aiming to improve customer service skills. Certification After studying the course materials of the Mastering Call Centre Essentials: A Comprehensive Online Training course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options. A CPD Accredited PDF Certificate costs £4.99, while a CPD Accredited Hardcopy Certificate is £8.00. We also offer transcript services. A PDF Transcript costs £4.99, and a Hardcopy Transcript is £9.99. Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Mastering Call Centre Essentials: A Comprehensive Online Training course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path: Our Mastering Call Centre Essentials course will prepare you for a range of careers, including: Call Centre Agent: £18,000 - £24,000 annually. Customer Service Representative: £20,000 - £28,000 annually. Team Leader: £25,000 - £35,000 annually. Call Centre Manager: £35,000 - £45,000 annually. Operations Manager: £40,000 - £60,000 annually. Director of Customer Service: £70,000 - £100,000+ annually. Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:30:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:30:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:30:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:30:00 Module 05: Communication Skills Communication Skills 00:30:00 Module 06: Negotiation Techniques Negotiation Techniques 00:30:00 Module 07: Managing Difficult Clients Managing Difficult Clients 00:30:00 Module 08: Call Centre Metrics and Benchmarks Call Centre Metrics and Benchmarks 00:30:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:30:00

This Health and Safety course provides employees with a thorough understanding of the most relevant and applicable health and safety issues in the modern workplace. If you are concerned about your mental and physical health and enjoy learning new things, this specialized course is for you. This Health and Safety course is designed for those who want to become more responsible employees. The most important workplace health and safety fundamentals should be understood by managers, team leaders, business owners, and all workers at all levels. It is strongly advised that anyone from newcomers to experienced practitioners must regularly revisit critical health and safety issues. [ Note: Free PDF certificate as soon as completing the Health and Safety course ] Detailed Course Curriculum *** Health and Safety *** Course Curriculum Module 1: Foundations of Safety at Work Module 2: Managing Health and Safety Module 3: Organizing for Health and Safety Module 4: Health and Safety Culture Module 5: Policy Module 6: Risk Assessment Module 7: Workplace Hazards and Risk Control Module 8: Accidents and Emergencies Module 9: Vehicle Hazards and Risk Control Module 10: Fire Prevention and Protection Module 11: Electrical Safety Module 12: Managing the Safety Function Assessment Method After completing each module of the Health and Safety Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Health and Safety course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Health and Safety at Work course is perfect for Students, Fresh Graduates, HR Manager, Business Owner, Team Leader. Requirements There are no specific requirements for this Health and Safety course because it does not require any advanced knowledge or skills. Career path This Health and Safety course will help you advance your career. After completing the course, you will be able to confidently capture specific knowledge and skills to improve yourself for your professional life. Certificates Certificate of completion Digital certificate - Included

Oil and Gas Management course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Oil and Gas Management. Our course starts with the basics of Oil and Gas Management and gradually progresses towards advanced topics. Therefore, each lesson of this Oil and Gas Management is intuitive and easy to understand. So, stand out in the job market by completing the Oil and Gas Management course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Oil and Gas Management course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown of the Course:- Introduction to Oil and Gas Management Energy, Economics and Finance in Oil and Gas Oil and Gas Project Management Managing Oil and Gas Pipelines Project Risk Analysis Managing Communication and Conflict Oil and Gas Health and Safety CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Oil and Gas Management course. Requirements To enrol in this Oil and Gas Management course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Oil and Gas Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Level 2 Diploma in Business Administration Online This Level 2 Diploma in Business Administration course will help you understand teamwork concepts, dispute resolution strategies and provide support and constructive feedback to coworkers. You will be responsible for planning and managing personal and professional performance, workloads, and priorities and utilising time management tools and strategies to assist the company in meeting its operational goals. The Level 2 Diploma in Business Administration course covers communication in a business environment, principles of providing administrative services, managing personal performance and development, preparing text from notes using touch typing, maintaining and issuing stationery and supplies, administering the recruitment and selection process, and contributing to the development and implementation of an information system. Courses: Level 2 Diploma in Business Administration Level 1 Business Management Level 3 Business Administration Level 7 Business Management Level 2 Diploma in Business Administration Training Industry Experts Designed this Level 2 Diploma in Business Administration Training course into 17 detailed modules. Assessment Method of Level 2 Diploma in Business Administration After completing each module of the Level 2 Diploma in Business Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 2 Diploma in Business Administration After completing the MCQ/Assignment assessment for this Level 2 Diploma in Business Administration course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 2 Diploma in Business Administration Online This Level 2 Diploma in Business Administration course is ideal for learners who work in business and administration and want to improve their knowledge and skills in various work environments and sectors. It forms the knowledge and competency Requirements Level 2 Diploma in Business Administration There are no specific requirements for this Level 2 Diploma in Business Administration course because it does not require any advanced knowledge or skills. Career path Level 2 Diploma in Business Administration This Level 2 Diploma in Business Administration qualification will increase your chances of obtaining long-term employment and progressing to the following job roles: Administration Assistant Business Support team member Junior/Apprentice Secretary Junior/Apprentice Personal Assistant Certificates Certificate of completion Digital certificate - Included

Getting Started Accounting and finance play a crucial role in various businesses, ranging from large corporations to small companies. Many business managers are involved in accounting functions, even though they may not have formal managerial training. In today's complex business environment, there is a high demand for professionals who can work collaboratively across organizational boundaries and with diverse teams. The OTHM Level 6 Diploma in Accounting and Business is designed to provide learners with the necessary knowledge and skills to take on middle or senior managerial positions within an organization. This encompasses responsibilities such as overseeing financial matters, managing investments, risk management, conducting audits and assurance, and engaging in research. Key Benefits Gain an understanding of financial management principles. Acquire the skills to identify, assess, and mitigate various business risks. Develop and implement strategic financial plans that align with the organization's goals. Enhance managerial skills. Cultivate the ability to collaborate effectively within diverse, cross-functional teams.   Key Highlights If you're a practicing or aspiring financial manager looking to advance your career, then the Level 6 Diploma in Accounting and Business is the perfect starting point for your career development. We will ensure your access to first-class education needed to achieve your goals and dreams and to maximize future opportunities. Remember, the assessment for the qualification is based on assignments only, so you do not need to worry about taking any exams. With the School of Business and Technology London, you can complete the qualification at your own pace by choosing between online or blended learning from the comfort of your home. Learning materials, pathway materials, and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you opt for blended learning, you will also have the opportunity to enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Internally assessed by the center and externally verified by OTHM. Assignment-based assessment. No exams. Entry Requirements Relevant NQF/QCF/RQF Level 5 diploma or an equivalent recognized qualification. Learners over 21 years with management experience. Learners must be 18 years or older at the beginning of the course. English requirements: Must provide evidence of English language competency for learners from non-English-speaking countries.   Progression Relevant OTHM diploma qualifications at Level 7. This qualification is approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation). Therefore, learners are also eligible to pursue higher-level qualifications in their field. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- 1. Corporate and Business Law Reference No : L/617/4375 Credit : 20 || TQT : 200 The goal of this unit is to enhance learners' understanding of the fundamental principles of English Corporate and Business Law. This unit will enable learners to apply these concepts and principles in practical, real-life situations. UNIT2- 2. Business Performance Measurement Reference No : R/617/4376 Credit : 20 || TQT : 200 The primary objective of this unit is to foster a comprehensive understanding of performance management techniques in learners. They will have the opportunity to evaluate the systems used in both profit-driven and non-profit entities. Furthermore, learners will gain practical proficiency in reporting performance metrics and utilizing specialized cost and management accounting methods. UNIT3- 3. Financial Securities Markets Reference No : Y/617/4377 Credit : 20 || TQT : 200 The aim of this unit is to nurture learners' comprehension of investment theories, securities, and market analysis. Learners will also gain insight into the important laws and regulations that influence the financial services industry. UNIT4- 4. Audit and Assurance Reference No : D/617/4378 Credit : 20 || TQT : 200 The objective of this unit is to enhance learners' understanding of principles related to both internal and external auditing. Learners will examine the existing legal and professional mandates and assess the risks associated with the external auditing process. UNIT5- 5. Business Research Project Reference No : K/616/2735 Credit : 20 || TQT : 200 The purpose of this unit is to cultivate learners' research skills, which include formulating research questions, conducting independent research using appropriate methods, evaluating the research methodology employed, and effectively communicating their research findings. UNIT6- 6. Investment and Risk Management Reference No : H/617/4379 Credit : 20 || TQT : 200 The aim of this unit is to provide learners with an understanding of different trading and investment techniques and how they can be practically applied. In this unit, learners will also assess the risks associated with market trading and investment and examine strategies for risk reduction. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Strategize and Manage your Workplace with ease Workplace management covers all facilities, assets, services, technologies and processes that enhance the ability of workers to collaborate, innovate, work as a team, and learn. Get to learn about workplace management from this helpful course. With enhanced workplace management, organisations aim to achieve greater efficiency, better productivity, as well as financial benefits. Workplace management exceeds the scope of traditional facility management functions as it aims to increase workforce productivity and collaboration. Not as a support function, but as a strategic instrument to support business goals and provide measurable value. Whether it's the management of a single desk or the management of complex real estate portfolios spread-out around the globe, workplace management encompasses all the processes to make your workplaces work. To attain the best state in a workplace, you need to learn how to manage civility, harassment, and violence. Learn these values through this course which will help in the overall operation of the business. Course Highlights Certified Diploma in Workplace Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Diploma in Workplace Management into 39 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 7 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Diploma in Workplace Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Diploma in Workplace Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Diploma in Workplace Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Managing Civility Module One - Getting Started FREE 00:30:00 Module Two - Introduction FREE 01:00:00 Module Three - Effective Work Etiquette 01:00:00 Module Four - Costs and Rewards 01:00:00 Module Five - Conflict Resolution 00:30:00 Module Six - Getting to the Cause 01:00:00 Module Seven - Communication 01:00:00 Module Eight - Negotiation 00:30:00 Module Nine - Identifying Your Need 01:00:00 Module Ten - Writing a Civility Policy 01:00:00 Module Eleven - Implementing the Policy 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Managing Harassment Module One - Getting Started FREE 01:00:00 Module Two - The Background FREE 01:00:00 Module Three - Developing an Anti-Harassment Policy 01:00:00 Module Four - Policies in the Workplace 01:00:00 Module Five - Proper Procedures in the Workplace 01:00:00 Module Six - False Allegations 01:00:00 Module Seven - Other Options 00:30:00 Module Eight - Sexual Harassment 01:00:00 Module Nine - Mediation 01:00:00 Module Ten - Conflict Resolution 00:30:00 Module Eleven - The Aftermath 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Managing Violence Module One - Getting Started 00:30:00 Module Two - What Is Workplace Harassment 01:00:00 Module Three - Identifying the Bully 00:30:00 Module Four - How to Handle Workplace Violence 01:00:00 Module Five - Risk Assessment (I) 00:30:00 Module Six - Risk Assessment (II) 00:30:00 Module Seven - Being the Victim 02:00:00 Module Eight - Checklist for Employers 00:30:00 Module Nine - Interview Process 01:00:00 Module Ten - Investigation Process 00:30:00 Module Eleven - Developing a Workplace Harassment Policy 02:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Mock Exam Final Exam