54555 Courses

This course covers the definition, evolution, and features of international banking regulations and supervision, focusing on financial stability. Students will learn about the objectives of bank regulations and the Basel Accord, including capital adequacy requirements. Additionally, the course covers general fund requirements, US Federal Reserve Bank regulations and supervision, and the causes and effects of global financial crises. Finally, students will explore the post-1970 development of state regulation in the UK. The course "Exploring the International Banking Regulations and Supervisions and Financial Stability" is designed to provide students with an in-depth understanding of the regulatory framework governing international banking and its impact on financial stability. The course also explores the post-1970 development of state regulation in the UK, highlighting the challenges and opportunities in regulating the banking sector. After the successful completion of the course, you will be able to learn about the following, Definition, Evolution and Features of International Banking. Bank Regulations its objectives. Basel Accord and Capital Adequacy. General Fund Requirements, US Federal Reserve Bank. Regulations and Supervision. Global Financial Crises its Causes and Effects. The Post 1970 Development of State Regulation in the UK. This course covers the definition, evolution, and features of international banking regulations and supervision, with a focus on financial stability. Students will learn about the objectives of bank regulations and the Basel Accord, including capital adequacy requirements. Additionally, the course covers general fund requirements, US Federal Reserve Bank regulations and supervision, and the causes and effects of global financial crises. Finally, students will explore the post-1970 development of state regulation in the UK. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Exploring the International Banking Regulations and Supervisions and Financial Stability Self-paced pre-recorded learning content on this topic. Exploring the International Banking Regulations and Supervisions and Financial Stability Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Course participants Professionals in the banking industry Researchers and academics Government officials Policymakers and regulators Anyone interested in understanding international banking regulations and financial stability. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

24 Hour Flash Deal **25-in-1 Bereavement & Grief Counselling Mega Bundle** Bereavement & Grief Counselling Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Bereavement & Grief Counselling package online with Studyhub through our online learning platform. The Bereavement & Grief Counselling bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Bereavement & Grief Counselling course provides complete 360-degree training on Bereavement & Grief Counselling. You'll get not one, not two, not three, but twenty-five Bereavement & Grief Counselling courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Bereavement & Grief Counselling courses are yours for as long as you want them once you enrol in this course This Bereavement & Grief Counselling Bundle consists the following career oriented courses: Course 01: Bereavement and Grief Counselling Course 02: Bereavement and Depression Counselling Course 03: Beating Anxiety Course 04: Child and Adolescent Counselling Course 05: Post-Traumatic Stress Disorder (PTSD) Counselling Course 06: Mindfulness and Self Control Course 07: Spiritual Life Coaching Diploma Course 08: Cognitive Behavioural Therapy (CBT) Training Course 09: Arts Therapy and Therapeutic Art Course 10: Diploma in Safeguarding Vulnerable Adults Course 11: Death Verification: Procedures and Legal Considerations Course 12: Substance Misuse Awareness Diploma Course 13: Emotional Intelligence: Become EQ Counsellor Course 14: Dialectical Behaviour Therapy (DBT) for Emotional Well-being Course 15: Positive Psychology Course Course 16: Overcome Overthinking and Worrying Course 17: Resilience Training: Developing Mental Resilience Course 18: Mental Health-Self Care Course 19: Positive Mental Health Course 20: Mindfulness Training: The Lost Art of Being Present Course 21: Emotional Freedom Technique (EFT) Certification Course 22: Overcome Insomnia and Sleep Better Course 23: Managing Change and Continual Improvement Course 24: Biohacking Your Physical and Mental Health Course 25: Effective Communication Skills Diploma The Bereavement & Grief Counselling course has been prepared by focusing largely on Bereavement & Grief Counselling career readiness. It has been designed by our Bereavement & Grief Counselling specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Bereavement & Grief Counselling Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Bereavement & Grief Counselling bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Bereavement & Grief Counselling Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Bereavement & Grief Counselling Elementary modules, allowing our students to grasp each lesson quickly. The Bereavement & Grief Counselling course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Bereavement & Grief Counselling bundle, you really hit the jackpot. Here's what you get: Step by step Bereavement & Grief Counselling lessons One to one assistance from Bereavement & Grief Counsellingprofessionals if you need it Innovative exams to test your knowledge after the Bereavement & Grief Counsellingcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Bereavement & Grief Counselling courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Bereavement & Grief Counselling certificate and transcript on the next working day Easily learn the Bereavement & Grief Counselling skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Bereavement & Grief Counselling training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Bereavement & Grief Counselling Requirements To participate in this Bereavement & Grief Counselling course, all you need is - A smart device A secure internet connection And a keen interest in Bereavement & Grief Counselling Career path You will be able to kickstart your Bereavement & Grief Counselling career because this course includes various courses as a bonus. This Bereavement & Grief Counselling is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Bereavement & Grief Counselling career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Leading People through Change: In-House Training Research shows that 70% of change initiatives fail in large organizations. The largest factor contributing to this failure rate is leadership - the inability to plan and lead people through change. In many change situations, tremendous focus is put on strategy, processes, and systems, while the issue of changing people's behavior is assumed it will 'just happen'. In this interactive course, you will learn why the people side of change is crucial. We will begin by understanding why and how people resist change, and how important it is to become strong and effective change champions. Next, we will focus on critical change management practices - creating our vision of the future state, planning for acceptance in our change audience and stakeholders, mitigating threats, and capitalizing on opportunities. We will use metrics to plan, show progress, and confirm success. Lastly, we will focus on the need to reinforce and sustain change, and to prevent relapse to old ways and methods. What you will Learn At the end of this program, you will be able to: Realize the nature of change and describe how resistance manifests in people Compare prevalent change models and categorize their similarities Identify and rate the skills, traits, and behaviors of effective change champions Envision the future state and assess stakeholders Plan for change communication, training, and risks Evaluate change effectiveness using feedback and metrics Develop reinforcement practices for benefits and communication Foundation Concepts What is Change? Resistance to Change Common Change Management Theories Becoming a Change Champion Plan Envisioning the future state Planning for people Change management plan Do Change communication Training Piloting Risks Study Feedback Metrics Variance analysis Act Benefits realization Change sustainment Reinforcement messaging and communications

You need to become competent and skilled enough to become a teacher in your chosen area. With our Nursery Teacher Complete Course, you will acquire the necessary knowledge and skills and eventually become a qualified teacher in different settings. This Nursery Teacher Complete Course is a bundle of 10 courses. We have sincerely combined these 10 courses with a comprehensive curriculum made by the expert teachers to make this Nursery Teacher Complete Course highly valuable for you. Depending on your need, you will get dedicated tutor support throughout this Nursery Teacher Complete Course. Our tutors are always happy to assist our learners. So, you need to ask for assistance only! With this Nursery Teacher Complete Course, you will get 10 courses! It means you will get 10 different certificates of achievement once you complete all the courses successfully. Imagine how your CV will be enriched. And the PDF certificates are completely free. With this Nursery Teacher Complete Course, you will increase your employability skill enormously and stand out from the crowd. So, why do you hesitate? Just enrol on this Nursery Teacher Complete Coursee, and the rest is on us to make your learning journey a pleasant one. This Nursery Teacher Complete Course is fully online and self-paced, so you don't need to worry about timing. You can set your own schedule to continue the courses. Let's see what are those 10 courses included in this Nursery Teacher Complete Course - Level 2 Award in Support Work in Schools and Colleges Level 2 Diploma for the Early Years Practitioner Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Primary Teaching Diploma Teaching Assistant Early Years Level 4 Dyslexia Autism Diploma ADHD Awareness Course Learning Outcomes By the end of this Nursery Teacher Complete Course, you will be able to - Identify different teaching roles and responsibilities. Become competent to qualify for the QTS test. Be a teacher in your chosen field. Deal with students effectively and efficiently in different settings. Take care of the Special Education Needs and other problems the children face. Why Choose Nursery Teacher Complete Course from Training Tale Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF 10 certificate as soon as completing the course. ------------------------- 10 PDF Certificate Free Expert Tutor Support Lifetime Access Unlimited Retake [ Note: Free PDF certificate as soon as completing the course ] Nursery Teacher Complete Course Course 01: Level 2 Award in Support Work in Schools and Colleges Module 01: Understand Schools and Colleges as Organisations Module 02: Understand Children and Young People's Development Module 03: Understand Communication and Professional Relationships with Children, Young People and Adults Module 04: Understand Children and Young People's Health and Safety Module 05: Safeguarding Children and Young People Module 06: Understand Equality, Diversity and Inclusion in Work with Children and Young People Course 02: Level 2 Diploma for the Early Years Practitioner Module 01: Roles and Responsibilities of the Early Years Practitioner Module 02: Health and Safety of Babies and Young Children in the Early Years Module 03: Equality, Diversity and Inclusive Practice in Early Years Settings Module 04: Safeguarding, Protection and Welfare of Babies and Young Children in Early Years Settings Module 05: Understand How to Support Children's Development Module 06: Support Care Routines for Babies and Young Children Module 07: Support the Planning and Delivery of Activities, Purposeful Play Opportunities and Educational Programmes Module 08: Promote Play in an Early Years Setting Module 09: Support Well-being of Babies and Young Children for Healthy Lifestyles Module 10: Support Babies and Young Children to be Physically Active Module 11: Support the Needs of Babies and Young Children with Special Educational Needs and Disability Module 12: Promote Positive Behaviour in Early Years Settings Module 13: Partnership Working in the Early Years Module 14: Support Children's Transition to School Course 03: Diploma in Special Education Needs (SEN) Module 01: Introduction Module 02: A Quick Overview of the New SEND Code of Practice Module 03: Legislation Related to SEN Module 04: SEN Assessments and Descriptors Module 05: Education for Children with Disabilities Module 06: Common SEN Conditions Found Within Mainstream Schools and many more... Course 04: EYFS Teaching Diploma Module 01: An Overview of EYFS Module 02: Significance of Early Years in Development Module 03: Teaching Techniques Focusing EYFS Module 04: Curriculum for EYFS Teaching Module 05: EYFS Teaching Career Module 06: Fostering Learning and Development Module 07: Children Having Special Education Needs or Disabilities Module 08: Guiding Parents to the Early Years Foundation Stage Module 09: Safety Requirements And many more... Course 05: Primary Teaching Diploma Module 01: Primary Education in the UK Module 02: Responsibilities, Qualifications and Skills Module 03: Initial Teacher Training Module 04: Types of Schools in the UK Module 05: Importance of Early Years in Development Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English Course 06: Teaching Assistant Module 01: Roles and Responsibilities of the Teaching Assistant Module 02: Working in the School Module 03: Working in the Classroom Module 04: Promote Children and Young people's Positive Behaviour Module 05: Support Children and Young People's Health and Safety Module 06: EYFS Teaching Techniques Module 07: Teaching Primary English Module 08: Teaching Primary Mathematics Module 09: Teaching Primary Science, Design and Technology Module 10: Teaching Other Primary Subjects And many more... Course 07: Early Years Level 4 Module 1: Supporting the Emotional and Physical Well-being of Children Module 2: Equality, Diversity and Professional Partnerships Module 3: Health and Safety Legislation Module 4: Observations, Assessments and Planning Module 5: Safeguarding Children Module 6: The Early Years Foundation Stage Module 7: Managing in a Nursery Environment Module 8: Engaging in Professional Development Course 08: Dyslexia Module 01: An Overview of Dyslexia Module 02: Learning Difficulties Due to Dyslexia Module 03: Impact of Dyslexia in the Educational Setting Module 04: Helping Adults with Dyslexia Module 05: Dyslexia in the Workplace Module 06: Approaches in Dyslexia Module 07: Dyslexia Strengths and Rewards Module 08: Assessment and Evaluation of Dyslexia Module 09: Dyslexia Friendly Learning Environment Module 10: Relevant Laws for Dyslexia -------------------------------- Course 09: Autism Diploma Course -------------------------------- Course 10: ADHD Awareness Course Assessment Method After completing each module of Nursery Teacher Complete Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Nursery Teacher Complete Course is ideal for you to become a teacher in any setting. Moreover, existing teachers will also benefit from this Nursery Teacher Complete Course by enriching their knowledge and skills. Requirements There is no specific requirement to enrol for this Nursery Teacher Complete Course. However, you need to be over 16. Besides, to gain the best out of this Nursery Teacher Complete Course, you must have a strong passion for becoming a teacher. Career path You can become skilled in different teaching professions with this Nursery Teacher Complete Course. Such as - Primary Teacher Primary Teaching Assistant Teaching Assistant EYFS Teacher Nursery Nurse SEN Teacher

Description: Are you interested in writing fiction? The Creative Writing Course - Fiction course covers the step by step process of writing and publishing fiction. Fiction refers to the imaginative or fictitious narrative in prose. All types of novels and short stories fall into this group. The course helps you to write fictions focusing idea generating, finding inspirations for writing, plot constructions, theme outline, etc. Next, you will learn about the use of punctuation, and the system of checking grammar and spelling. Finally, the course guides you the procedures of editing, re-writing, and polishing for final submission. In short, the purpose of the course is to help you to write fiction that follows the proper system and can attract the interests of the readers. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Creative Writing Course - Fiction is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Creative Writing Course - Fiction is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Content Fiction Writing Certificate Course Module 1 Part 1 - Getting Ideas and How to Develop Them 00:30:00 Module 1 Part 2 - Inspiration and Finding The Time 00:30:00 Module 2 - What It Means To Be A Writer 00:30:00 Module 3 - Characters 00:30:00 Module 4 - Plotting and Story Construction 00:30:00 Module 5 - Theme, Templates & Outlining 00:30:00 Module 6 - Show Don't Tell 00:30:00 Module 7 - Punctuation, Grammar and some Basic Writing Rules 00:30:00 Module 8 - Scene Structure, Exposition and Story Rules 00:30:00 Module 9 - Chapter Structure, Vision and Focus 00:30:00 Module 10 - Fast Writing Without Fear or Censure 00:30:00 Module 11 - Editing, Re-writing & Polishing 00:30:00 Module 12 - Finishing, Submission & Publication 00:30:00 Resources Resources - Creative Writing Course 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Anti wrinkle injections are big business - and growing! This course provides you with the knowledge and techniques to offer these new services to your clients. Additional course details Course prerequisites One or more of the following: Be a medical professional registered to a medical body (NMC, GMC, GDC, GPhC, etc.) Have Level 3 NVQ in Beauty Therapy Have six months of experience in SPMU, Microblading, and Microneedling) and six months of Anatomy & Physiology Level 3 Have 12 months of experience in advanced beauty treatments (e.g. SPMU, Microblading, Microneedling) Course Contents Anatomy and physiology of the skin, muscles and blood Infection control Sharps and hazardous waste training First aid and anaphylaxis training Pre-study of botulinum toxin theory Botulinum Toxin Preparation and Dosage Management How to achieve safe and predictable outcomes Patient management - expectations Practical training Clinical setup Professional end-to-end demonstrations This course was designed for learners to refresh their subject knowledge and practical skill; we suggest you attend our onsite training course for learners without prior training. Course Features CPD Accredited CourseVetted accredited trainingFully Online TrainingTrain your way on any deviceFull DemonstrationComplete end to end treatment demonstrationImmediate CertificationDelivered immediately after completion Frequently Asked Questions How long do I have to complete the training course? Once you have logged in and started your training course you will have 3 months to complete your training. Can I train straight away after making payment? Yes. Once you have completed payment our system will automatically enrol you onto the training course. You will then receive an email with instructions and a direct link to login and start your course. Can I get insurance once I have completed this training? Our online training courses are CPD accredited. Acquiring insurance based on completion and accreditation from our online training courses is insurer specific and as with most cases also takes into account your personal background and status. We advise that you contact your insurance to ensure your prerequisites meets their requirements and that this training course meets their specific criteria for insurance. We have a relationship with Insync Insurance which we recommend. Is this course accredited? Yes. This training course is accredited by the CPD group.

Business Writing Training Online Do you have a passion for Business Writing? This Business Writing UK Online course teaches you the fundamentals of Writing for Business. The Business Writing course covers all of the most popular topics, bringing you up to speed with job market advancements and preparing you for your chosen career. This Business Writing UK Training course promotes professionalism and trust in the workplace. With this Business Writing course, all learners have access to dedicated learning assistance and 24/7 support. So, if you want to boost your career, enroll in our Business Writing course today! Main Course: Business Writing Free Courses: Course 01: Level 5 Proofreading & Copy Editing Course 02: Level 5 Report Writing Course 03: Level 4 Copywriting Business Writing Online Industry Experts Designed this Business Writing course into 11 detailed modules. Assessment Method of Business Writing After completing each module of Business Writing, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Business Writing After completing the MCQ/Assignment assessment for this Business Writing UK course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Business Writing Training This Business Writing course is ideal for all. Requirements Business Writing Training There is no specific requirement to enrol for this Business Writing course. Career path Business Writing Training Certificates Certificate of completion Digital certificate - Included

Strategic Risk Navigation is a dynamic course designed to provide participants with a comprehensive understanding of strategic risk and its impact on organizational decision-making. Strategic risk management has emerged as a critical focus for businesses globally, necessitating a deep understanding to identify and mitigate potential risks effectively. The course, "Strategic Risk Navigation," addresses this need, offering participants the knowledge and skills required to navigate the complexities of strategic risks. After the successful completion of this course, you will be able to: Understand the concept of strategic risk and its implications in organizational decision-making. Describe the principles and components of Strategic Risk Management and its role in guiding organizational strategy. Analyze the framework of Strategic Risk Management to identify potential risks and develop risk mitigation strategies. Explain the strategic risk assessment process, including risk identification, analysis, and prioritization techniques. Identify and categorize different types of strategic risks, such as market risks, operational risks, and reputational risks. Demonstrate an understanding of the stages in the Kaplan-Norton Execution Model and its application in strategic planning and execution. Embark on a transformative learning experience with our Strategic Risk Navigation course. In today's dynamic business landscape, mastering the art of strategic risk management is paramount for organizational success. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Strategic Risk Navigation Self-paced pre-recorded learning content on this topic. Strategic Risk Navigation Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. 1. Chief Risk Officers 2. Strategic Planners 3. Business Leaders 4. Risk Analysts 5. Decision-Makers 6. Project Managers 7. Financial Strategists 8. Operations Managers Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

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Course Overview Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This Online Call Centre Training Course is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties. Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times. By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette. Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses! What You Will Learn This Call Centre Training Course is designed to teach learners the essential skills required to succeed in a telephone customer service role. It covers the fundamentals of telephone etiquette, staff training methods, industry best practice, and much more. How to Speak Like a Star How to Handle Rude or Angry Callers An Introduction to Basic Telephone Etiquette Skills Required to Work in a Professional Call Centre Providing Excellent Telephone Customer Service Goal Setting and Benchmarking Closing techniques and Wrapping Up How to Handle Voicemail Messages Methods of Training Employees Ways to Eliminate phone Distractions Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.