9992 Courses

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Embark on a crucial journey of empowerment with our course, 'Internet Safety: Safeguarding Children.' In a world where digital presence is almost inevitable for children, this course equips you with the knowledge to protect and guide them. The first module introduces the concept of internet safety, setting a solid foundation for understanding the digital challenges faced by children. This course is not just about imparting knowledge; it's about equipping you with the tools to create a safer online environment for the younger generation. As you navigate through the intricacies of online privacy and appropriate content, the course transforms your concern into competence, enabling you to confidently handle complex digital interactions that children encounter. Progress through the modules to gain a profound understanding of cyberbullying and internet grooming - two of the most pressing concerns in the digital age. The course goes beyond theoretical knowledge, providing practical solutions and strategies to safeguard children effectively. Explore the responsible use of social media and mobile devices, and acquire skills to monitor your child's internet usage effectively. The final sections address the often-overlooked issue of internet addiction, teaching you how to identify, prevent, and overcome it. This comprehensive course is a blend of awareness, prevention, and action, aimed at making the internet a safer space for children. Learning Outcomes Understand the key concepts of internet safety for children. Recognise the importance of privacy and managing online content for young users. Develop strategies to protect children from cyberbullying and internet grooming. Learn effective methods for ensuring safe social media and mobile device usage. Acquire skills to monitor internet use and address internet addiction in children. Why choose this Internet Safety: Safeguarding Children course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Internet Safety: Safeguarding Children course for? Parents and guardians concerned about their children's online safety. Educators seeking to implement internet safety measures in schools. Childcare professionals responsible for children's digital well-being. Youth workers and counsellors addressing cyberbullying and grooming. Law enforcement and child protection officers. Career path Child Safety Officer: £25,000 - £35,000 School Counsellor: £24,000 - £37,000 Youth Worker: £20,000 - £30,000 Digital Safety Educator: £23,000 - £36,000 Child Protection Specialist: £27,000 - £40,000 Online Content Moderator: £22,000 - £33,000 Prerequisites This Internet Safety: Safeguarding Children does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Internet Safety: Safeguarding Children was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: The Concept of Internet Safety for the children The Concept of Internet Safety for the Children 00:48:00 Module 02: The Concept of Privacy and Appropriate Online Content The Concept of Privacy and Appropriate Online Content 00:35:00 Module 03: Cyberbullying Cyberbullying 00:41:00 Module 04: Internet Grooming Internet Grooming 00:43:00 Module 05: Appropriate Measures for Safeguarding Your Child Appropriate Measures for Safeguarding Your Child 00:28:00 Module 06: Safe Use of Social Media Safe Use of Social Media 00:18:00 Module 07: Mobile Device Safety Mobile Device Safety 00:21:00 Module 08: Tools and Tips for Monitoring Child's Internet Use Tools and Tips for Monitoring Child's Internet Use 00:20:00 Module 09: Identifying, Preventing and Overcoming Internet Addiction Identifying, Preventing and Overcoming Internet Addiction 00:21:00 Assignment Assignment - Internet Safety: Safeguarding Children 00:00:00

Picture yourself as a real-life crime-solving hero, armed not with a cape but with knowledge. This Criminology, Profiling and Forensic Psychology Training course turns you into a detective, solving mysteries and bringing justice where it's needed most. The main issue it tackles? The confusion of unsolved cases. The benefit? You become the solution, with the power to unravel puzzles that leave others puzzled.   Think of crime scenes as puzzles waiting to be solved. This course gives you skills like a secret agent on a mission for truth. It's not just about finding a job; it's about making a difference, bringing closure to families, and being a hero who brings relief to those in need.   This course brings justice closer to you in a world where justice can seem far away. Imagine being the one who makes sense of chaos, using science and psychology to unravel mysteries. The benefit isn't just a certificate; it's the ability to be a force for good, making communities safer. This course turns you into a real-life problem solver and a hero in the fight for justice.   Learning Outcomes Analyse and classify diverse crimes, understanding their societal implications. Demonstrate proficiency in evaluating crime scenes and forensic evidence. Comprehend the psychological factors influencing criminal behaviour and profiling. Apply forensic science principles to investigate and solve criminal cases. Develop a comprehensive understanding of the criminal justice system in England and Wales. Master the phases of criminal profiling, employing scientific methodologies. Assess and provide pragmatic solutions based on offender profiling and investigative advice. Acquire knowledge in victimology, recognising the impact on criminal investigations. Demonstrate metacognitive skills in criminal profiling, enhancing logical and scientific approaches. Apply theoretical concepts to real-world scenarios, honing practical skills in crime resolution.   Who Is This Course For Aspiring Criminal Profilers Law Enforcement Professionals Forensic Science Enthusiasts Psychology Graduates Individuals Pursuing Careers in Criminal Justice   Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success.   Career Path Forensic Psychologist: £30,000 - £60,000 per year Criminal Profiler: £35,000 - £70,000 per year Crime Scene Investigator: £25,000 - £45,000 per year Victim Support Officer: £20,000 - £35,000 per year Police Officer (with Specialisation): £23,000 - £50,000 per year   Prerequisites This training is crafted by professionals and compatible with PCs, Macs, tablets, and smartphones. Accessible anytime, anywhere with a stable internet connection.   Certification Upon completion, you can demonstrate your knowledge through an MCQ test. After successfully passing, claim your PDF certificate for £4.99. For an original hard copy, additional costs of £8 apply. Course Curriculum Module 01: Introduction to Criminology and Profiling Introduction to Criminology and Profiling 00:23:00 Module 02: Classification of Crime Classification of Crime 00:18:00 Module 03: Violent Crimes Violent Crimes 00:29:00 Module 04: The Crime Scene The Crime Scene 00:30:00 Module 05: Dealing with Crime Dealing with Crime 00:41:00 Module 06: Understanding Criminal Psychology Understanding Criminal Psychology 00:31:00 Module 07: Forensic Science Forensic Science 00:35:00 Module 08: Phases of Profiling Phases of Profiling 00:33:00 Module 09: Criminal Profiling: Science, Logic and Metacognition Criminal Profiling: Science, Logic and Metacognition 00:28:00 Module 10: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Module 10: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice 00:22:00 Module 11: Victimology Module 11: Victimology 00:25:00 Module 12: The Criminal Justice System in England and Wales Module 12: The Criminal Justice System in England and Wales 00:19:00 Recommended Readings Recommended Readings - Criminology, Profiling and Forensic Psychology Training 00:00:00

Our Workplace Safety Essentials package combines three of our most popular safety training courses. Our courses are CPD Accredited and Assured by RoSPA Qualifications. The content is also aligned to the UK Core Skills Training Framework (CSTF). This package includes the following courses: Health and Safety in the Workplace, Fire Safety Awareness Manual Handling in the Workplace. The Health and Safety course provides an overview of the health and safety responsibilities of the employer and employee. It provides practical advice on accident prevention, near miss reporting, risk assessments, noise awareness, PPE and COSHH. The Fire Safety course provides an overview of the fire safety legislation and responsibilities. It provides practical advice on fire prevention, fire classifications, action upon discovery of a fire and an introduction to fire extinguishers. The Manual Handling course provides a basic understanding of the anatomy of the spine, sprains and strains, the correct lifting techniques and how to minimise manual handling through the use of lifting aids and team lifts. We also offer further discounts for bulk purchases and this course can be tailored to your own organisation.

With the number of people seeking help for substance abuse in the UK increasing year on year, there is a growing need for a skilled, professional workforce ready and armed to assist in addressing the issue. People who specialise in drug and alcohol abuse can pursue a wide range of careers, from advocacy and counselling to crisis support and charity work. This Level 2 Award In Understanding the misuse of substances course will provide you with a thorough understanding of the effects addiction can have on people's lives, as well as some of the harmful stereotypes that perpetuate stigma. Through this Level 2 Award In Understanding the misuse of substances you will learn about some of the most common reasons why people abuse drugs and alcohol, as well as the signs and symptoms that a person may display when addiction and dependence take hold. You will also learn about the options available to people in these situations, as well as the national strategies in place to assist them. This Level 2 Award in Understanding Substance Misuse course combines a basic understanding of drug and alcohol misuse with an understanding of the key principles and values that should underpin the support provided to people who misuse substances. Our Level 2 Award In Understanding the misuse of substances course aims to provide learners with knowledge of substance misuse as well as an understanding of people who misuse substances. Learning Outcomes After completing this Level 2 Award In Understanding the misuse of substances course, learner will be able to: Gain in-depth knowledge about unit strengths and recommended limits for alcohol consumption Understand the physical, mental, social and emotional effects of alcohol Know about peoples' use of alcohol Know about the assumptions made about people who drink alcohol excessively Gain a thorough understanding of drug awareness Understand key principles and values for working with people who misuse substances Why Choose This Level 2 Award In Understanding the misuse of substances Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Other Benefits of Level 2 Award In Understanding the misuse of substances Course *** Free One PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Level 2 Award In Understanding the misuse of substances Course] Course Curriculum Of Level 2 Award In Understanding the misuse of substances *** Module 1: Alcohol Awareness Know about unit strengths and recommended limits for alcohol consumption Know about the physical, mental, social and emotional effects of alcohol Know about peoples' use of alcohol Know about the assumptions made about people who drink alcohol excessively Module 2: Drug Awareness Know about drug categorisation and legislation Know about drug use Know about the assumptions made about people who use drugs Module 3: Key Principles and Values for Working with People who Misuse Substances Know the importance of confidentiality when working with people who misuse substances Know the importance of boundaries when working with people who misuse substances Know the importance of empathy when working with people who misuse substances Know the importance of active listening when working with people who misuse substances >----------------< Assessment Method After completing each module of the Level 2 Award In Understanding the misuse of substances Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Award In Understanding the misuse of substances course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 2 Award In Understanding the misuse of substances course is beneficial to students who already work with people who have alcohol or substance abuse issues or students who are planning to in the near future. Thiscourse is also ideal for those who want to increase their knowledge about substance misuse. Requirements There are no specific requirements for this Level 2 Award In Understanding the misuse of substances course because it does not require any advanced knowledge or skills. Career path After completing this Level 2 Award In Understanding the misuse of substances course, you may be able to pursue a variety of promising career opportunities.

Stress is a common issue in today's world as people are seem to perform multiple things at a time and different types of problems pop up every single minute thanks to modern technology and dying environment. Due to this massive amount of stress, common people like you and me often fall victim to cardio attacks. Sometimes, this can turn out to be very serious. Using cardio fitness, it is possible to overcome such scenarios. Our Cardio Fitness Training for Professionals course contains necessary guidelines on different cardio approaches. This greatly helps in managing stress and work as a therapy. Our program is designed with topics including aerobics, swimming, use of tools to stay fit, martial arts, professional cardio workouts and many more. You will end up getting a bit of everything related to cardio fitness. You can easily cope up with this program as it provides acceptable lessons within your limits. With the help of this course, you can stay healthy and adapt yourself on a proper diet plan. So, why wait? Enrol now and enter the world of fitness. Course Highlights Cardio Fitness Training for Professionals is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Cardio Fitness Training for Professionals into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 25 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Cardio Fitness Training for Professionals Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Cardio Fitness Training for Professionals is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Cardio Fitness Training for Professionals is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Cardio Fitness Training for Professionals Aerobics Fan? Be Sure You Have These Tools to Work Up a Sweat FREE 01:00:00 Treading Water - While Swimming Makes for a Great Workout FREE 01:00:00 Beneficial Tools for a Great Workout in Your Pool 01:00:00 Heart Health at Home - Dig Out Your Jump Rope 00:30:00 Martial Arts Can Strike a Balance Both Physically and Mentally in Your Exercise Regiment 00:30:00 Mini-Trampolines - Do They Help or Hurt a Home Exercise Routine? 01:00:00 Need to Lose Weight? Diet and Exercise Go Hand in Hand 01:00:00 Park It -Take Advantage of Your Neighborhood Park for Exercise 01:00:00 Row Your Way to Weight Loss - Benefits of a Rowing Machine 01:00:00 Stair Climber and Gliders - What These Do for Your Workout Routines 01:00:00 The Basics on the Proper Use of a Treadmill 01:00:00 The Ins and Outs of Rebounding Exercise 01:00:00 The Most Beneficial Equipment for Your Cardio Workout 01:00:00 Why Treadmills Are so Versatile and Fit Any Lifestyle 00:30:00 Cardio Workout 00:15:00 Mock Exam Mock Exam- Cardio Fitness Training for Professionals 00:20:00 Final Exam Final Exam- Cardio Fitness Training for Professionals 00:20:00

Duration 5 Days 30 CPD hours This course is intended for This is an intermediate course for people who need to write and maintain Rexx programs in the z/OS system environment. Overview The objectives of this course are as follows:- Write programs using the Rexx language- Use various data parsing techniques- Use built-in Rexx functions- Create user-defined internal and external functions and subroutines- Issue host commands from within Rexx execs- Code programs that read and write data sets- Use instructions and commands that manipulate the data stack- Use Rexx debugging tools- Write error-handling routines This course is designed to teach you the basic skills required to write programs using the REXX language in z/OS. The course covers the TSO extensions to REXX and interaction with other environments such as the MVS console. Day 1 Unit 1 - Introduction Unit 2 - Getting started with REXX (start) Lab exercise 1 Unit 2 - Getting started with REXX (finish) Lab exercise 2 Unit 3 - Programming in REXX (start) Day 2 Lab exercise 3 Unit 3 - Programming in REXX (finish) Lab exercise 4 Unit 4 - Functions and subroutines (start) Lab exercise 5 Day 3 Unit 4 - Functions and subroutines (finish) Lab exercise 6 Unit 5 - Debugging and error handling Lab exercise 7 Unit 6 - Executing host commands Lab exercise 8 Day 4 Unit 7 - Compound variables and the data stack Lab exercise 9 Unit 8 - Reading and writing data sets in REXX Lab exercise 10 Unit 9 - The parse instruction Day 5 Lab exercise 11 Unit 10 - Using REXX: REXX compiler, REXX in batch, MVS console commands Lab exercise 12 Additional course details: Nexus Humans ES52 IBM z/OS REXX Programming Workshop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ES52 IBM z/OS REXX Programming Workshop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This intensive one-day training programme has been developed to help those involved in producing specifications create high quality documents in an organised and effective way. The programme explains the primary purpose of specifications and the importance of understanding the context in which they are used. It focuses particularly on how to develop and structure content and write requirements that are clear and concise. The methods and techniques presented will provide a practical foundation course for those new to the topic whilst offering new insights to those with more experience. The objectives of the workshop are to: Review and discuss the role and purpose of specifications Present a structured approach for organising and producing specifications Explain each of the key steps involved in creating effective specifications Review some methods for assisting in defining requirements Explain how to define the scope and develop the structure for a specification Present methods to assist the writing and editing of specifications Review how specifications should be issued and controlled 1 Introduction Course objectives Review of participants' needs and objectives 2 Specifications in perspective The role and purpose of specifications The impact of specifications on commercial performance The qualities of an effective specification The five key steps of 'POWER' writing: prepare-organise-write-edit-release 3 Step 1: Preparing to write Defining the purpose the specification; integrating the specification and contract Deciding how to specify: when to specify in functional and technical terms Getting the right people involved at the right time; engaging stakeholders Applying procedures for writing, issuing and controlling specifications 4 Step 2: Organising the specification content Scoping the document: scope maps, check lists, structured brainstorming Clarifying requirements; separating needs and desires Dealing with requirements that are difficult to quantify Useful techniques: cost benefit analysis, Pareto analysis Deciding what goes where; typical contents and layout for a specification Creating and using model forms: typical sections and sub sections 5 Step 3: Writing the specification Identifying and understanding the readers needs Choosing and using the right words; dealing with jargon Important words; will, shall, must; building a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity; being concise and ensuring clarity 6 Step 4: Editing the specification Why editing is difficult; how to develop a personal editing strategy Key areas to review: structure, content, accuracy, clarity, style and grammar Editing tools and techniques 7 Step 5: Releasing and controlling the specification Key requirements for document issue and control Final formatting and publication issues; document approval Requirements management: managing revisions and changes 8 Course review and action planning What actions should be implemented to improve specifications? Conclusion

Embark on a transformative journey with our course on Substance Abuse, Drug Addiction & Mental Health Intervention. Dive deep into dual diagnosis, the cycle of addiction, and stages of change, enhancing your ability to support individuals battling these critical issues.