279 Courses

Description: One of the hidden truths about the success of a business is the excellent and cooperative environment maintained by the employee. Excellent communication and friendly atmosphere can increase the rate of progress. It not only enhances the achievement ratios but also creates more opportunities for work and creativity. The aim of the Administrative Assistant Training Course is to help you understand the sense of professionalism and duty to your colleagues and institutions. Throughout the course, you will be able to know the different types of communication skills such as verbal, non-verbal or written skill, the importance of good communication skills including listening, questioning, and being more assertive. Finally, the course will teach you how to deal with stress and how to say no politely when necessary. Learning Outcomes: Understand the importance of professional presence on the job. How to self-manage to become more effective and efficient. Improved communications skills, including listening, questioning, and being more assertive. Increased effectiveness in recognizing and managing conflict, and dealing with difficult people. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Administrative Assistant Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Administrative Assistant Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 Personal Best, Professional Best 00:15:00 Understanding Assertiveness 00:15:00 Improving Your Assertiveness Skills 00:15:00 Communication Skills 00:05:00 Asking and Listening 00:15:00 Non-Verbal Messages 00:15:00 Getting Ahead 00:15:00 Self-Management 00:15:00 Setting Goals 00:15:00 Working with Difficult People 00:15:00 Learning to Say No 00:15:00 Dealing with Stress 00:15:00 Mock Exam Mock Exam- Administrative Assistant Training Course 00:20:00 Final Exam Final Exam- Administrative Assistant Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Facilitation Skills Training

The qualification is aimed at learners already working or preparing to work in industry that is identified within the company's risk assessment of First Aid. The qualification has a recommended course duration of 2 days; however the course duration may be increased to meet additional learning needs if required but not reduced.

As a parent, carer, or professional working with children, the welfare and safety of the children in your care are of paramount importance. The Child Safeguarding, Play & Behaviour Therapy for Children bundle is designed to provide you with the knowledge and skills required to ensure the safety and well-being of children. Explore the principles of child psychology and the factors that impact a child's socio-emotional development. Learn about counselling and therapy techniques, including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy, and Play Therapy. The bundle covers a range of topics, from safeguarding children and treating post-traumatic stress disorder to addressing behavioural problems and child abuse. If you are in the UK, this bundle is essential for parents, carers, and professionals working with children. Gain an understanding of the factors that impact a child's mental health and well-being, and develop skills in counselling and therapy techniques. Learn how to identify and respond to behavioural problems, bullying, and child abuse. Don't miss the opportunity to make a positive difference in the lives of children. Enrol in the Child Safeguarding, Play & Behaviour Therapy for Children bundle today and gain the knowledge and skills to support children's mental health and wellbeing. This Child Safeguarding, Play & Behaviour Therapy for Children Bundle Consists of the following Premium courses: Course 01: Counselling for Child and Adolescents Course 02: Child Psychology Course 03: Cognitive Behavioural Therapy (CBT) Training Course 04: Dialectical Behaviour Therapy Course 05: Play Therapy Course 06: Depression Counselling Training Course 07: Anti Social Behaviour Course 08: Safeguarding Children Level 3 Course 09: Treating Post Traumatic Stress Disorder Course 10: Understanding Autism Awareness and Diagnosis Level 2 Course 11: Domestic Violence and Abuse Awareness - Level 2 Course 12: Social and Emotional Development for Early Childhood Course 13: Safeguarding Children: Internet Safety Course Course 14: Parenting Skills Training Learning Outcomes: Gain an understanding of child psychology and the factors that impact a child's socio-emotional development. Develop skills in counselling and therapy techniques, including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy, and Play Therapy. Learn about the principles of safeguarding children and the legal framework surrounding it. Develop knowledge of the signs and symptoms of child abuse and the appropriate response. Understand the impact of bullying and behavioural problems on a child's mental health. Learn about the principles of anti-social behaviour and its impact on children. Gain an understanding of the principles of depression counselling and its application in children and adolescents. Learn about the principles of treating post-traumatic stress disorder and its application in children and adolescents. Develop skills in opening a counselling session, building rapport, reflection, paraphrasing, and focusing. Understand the counselling process, including assessment and appropriate questioning techniques. The Child Safeguarding, Play & Behaviour Therapy for Children bundle is designed to provide a comprehensive overview of child psychology, counselling, and therapy techniques. The bundle covers a range of topics, including safeguarding children, treating post-traumatic stress disorder, depression counselling, and addressing behavioural problems, bullying, and child abuse. Develop the knowledge and skills required to support children's mental health and well-being, including counselling and therapy techniques such as CBT, Dialectical Behaviour Therapy, and Play Therapy. Gain an understanding of the principles of child psychology, including cognitive and socio-emotional development and the impact of sociocultural factors. Course Curriculum: Child Safeguarding, Play & Behaviour Therapy for Children Foundation of Children and Adolescents Counseling Introduction to Counselling Introduction to Child Psychology Cognitive Development Socio-Emotional Development Socio-cultural factors in a child's development Counseling Techniques and Application Child therapy and counselling - General Guidelines Opening a Session Rapport-Building Reflection Paraphrasing Focusing Assessment Appropriate Questioning Counselling Process Behavioral Problems in Children Bullying and Child Abuse Stress Separation Depression CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Parents or carers looking to support their child's mental health and well-being. Teachers or educational professionals looking to expand their skills and knowledge in supporting children's mental health. Healthcare professionals working with children, including doctors, nurses, and psychologists. Students studying psychology or counselling at university. Anyone with an interest in child psychology, counselling, and therapy. Requirements This Child Safeguarding, Play & Behaviour Therapy for Children course has been designed to be fully compatible with tablets and smartphones. Career path Child Counsellor (£20,000 - £40,000 per annum) Child and Adolescent Psychotherapist (£35,000 - £70,000 per annum) Child and Adolescent Mental Health Practitioner (£24,000 - £40,000 per annum) Play Therapist (£22,000 - £40,000 per annum) Educational Psychologist (£30,000 - £80,000 per annum) Child Protection Officer (£20,000 - £40,000 per annum) Social Worker (£24,000 - £40,000 per annum) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the Counselling for Child and Adolescents course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description Life Skills Coaching Diploma Coaching is a profession which is greatly different from fields like counselling, mentoring, consulting, therapy, etc. In a coaching process issues relating to business, profession, personal relationships, etc. can be discussed and solved. A coach will examine the present situation and find out the challenges and obstacles and suggest a plan to act in order to solve the issues. Life coaching is a profession that suits best for a person who finds happiness and satisfaction in motivating and inspiring others. Life coaches use various methods that will help the clients set and reach their goals. Coaching is not meant for any psychological problems and coaches are not consultants or therapists. Life coaching has developed into a broader discipline by drawing inspiration from subjects like psychology, sociology, mentoring, counselling, etc. What You Will Learn 1: Coaching 2: Personal brilliance model 3: Listening skills 4: Questioning skills 5: Rapport building 6: The grow model 7: Best life coach process 8: Managing coaching meetings 9: Appropriate styles of feedback 10: ICF code of ethics Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

ILM Level 5 Certificate in Leadership & Management – 9 day Accredited training course delivered in Nottingham A 7 day course delivered over 5 months – one day each 3 weeks or thereabouts. Combination of fully interactive, tutor led online training and traditional face to face at our purpose designed training centre in Nottinghamshire. The Level 5 is the industry standard which most corporate organisations, or professional associations would look for to establish credibility as a “qualified” coach. Participants on the programme, and those who attain the qualification will be entitled to a 25% off membership of the EMCC “European Coaching and Mentoring Council” Membership, the leading association in the field of Coaching and Mentoring. More information can be found here It provides a prestigious qualification for individuals who wish to become more effective at coaching and mentoring practice. Suitable for line managers who are required to enable and develop others; those with coaching or mentoring within the wider scope of their role; and those who have an active interest in coaching or mentoring and may wish to undertake freelance work. Participants must have access to a minimum of two coachees during the course to undertake at least eighteen hours of coaching outside of the course days*

'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement. This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process. This programme will help participants: Understand 'how buyers buy' and align their selling activities accordingly Recognise the difference between 'latent pain' and 'active vision' opportunities Conduct effective pre-call planning and research Stimulate interest and establish credibility with your prospects Get prospects to share / admit high priority pain Engage in consultative dialogue that promotes the differentiating strengths of your offerings Gain access to 'power' people within an opportunity Effectively qualify and disqualify opportunities based on objective decision criteria Better control and manage sell cycles Improve their chances of winning competitive opportunities Shorten sales cycles and avoid 'no decision' Negotiate the steps leading to a successful sale 1 An introduction to selling Understanding the key points that encourage a customer to purchase from us The difference between consultative selling and a transactional sale Understanding the roles that trust and empathy play in a sale Understanding how tricks and manipulation can sink a sale Vital pre-meeting research that must take place before a conversation Understanding how the customer sees us and why positioning is important 2 Structuring the sales conversation process Defining a set process for structuring a sales call with a chance to demonstrate understanding How the first minute of a conversation can destroy a sale Understanding BPO objectives for a sale How a step-by-step sales conversation process helps win more sales Understanding the mis-match between the customers buying process How our sales processes can lead to mistakes 3 How and why people buy An insight into the emotional factors behind how people arrive at purchasing decisions Using research from neuroscience that shows how sales people can really make mistakes Understanding how people make decisions about larger purchases Understanding the stakeholders in companies and their buying motives How to analyse the stakeholders and determine a win-plan 4 Understanding the funnel Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting Understanding the role of forecasting in sales analysis Why many forecasts are nearly always wrong Understanding the stages of a sales process How 'verifiable outcomes' can really change forecasting 5 Questioning techniques Understanding the different questioning techniques and when they should be used Using the 'knowledge tree' as a framework for questioning Understanding the use of real empathy to help customers uncover their needs How effective research can really empower your questions How to ask 'high gain' questions How to ask difficult questions without feeling intrusive 6 Features and benefits How to practically apply them in a sales scenario How to align the benefits to customers' business goals Really understanding the difference and how to demonstrate true economic benefits to a customer How to discover business goals, and align value propositions to these How to craft an effective value proposition for a customer Using the SAR storytelling method to really engage customers to align their thinking patterns Using the latest neuroscience research that explains what customers are really thinking 7 Overcoming objections How 'confirmation bias' can hinder any sales conversation How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way Practising the method to become comfortable and congruent with it 8 Closing the sale A deep dive into what closing is How different sales have different closes How too many closing methods can destroy a sale How to lead up to a close with a logical sequence of questions Using the ACSAT trust method of closing A clear methodology with a chance to practise the skills in a fun way

Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.

Our suite of modules are based around helping the customer to buy and enabling salespeople to maximise their conversations with their customers.