56 Courses

This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1⁄2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1⁄2 day County Court suing and enforcement - 1⁄2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1⁄2 day Data Protection Act explained - 1⁄2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1⁄2 day Granting credit and collecting debt in Europe - 1⁄2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1⁄2 day Telephone techniques for successful debt collection - 11⁄2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11⁄2 hours What to do if you/your organisation are sued - 1⁄2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)

Do you need a qualification in data protection or are you thinking about learning more about data protection for your organisation? The BCS Practitioner Certificate in Data Protection designed for those with some data protection responsibilities in an organisation and wish to achieve and demonstrate a broad understanding of the law and progresses from what is taught in the BCS Foundation Certificate in Data Protection.

Explore the intricacies of sea export forwarding with our comprehensive course. Gain expertise in documentation, regulations, and procedures, covering pre-shipment to post-shipment processes. Stay ahead with insights into future trends and technology shaping the industry. Join us to master the essentials of sea export, logistics, compliance, and emerging technologies, ensuring success in the dynamic global trade landscape.

The course focuses on the five domains that should be known for the CompTIA PenTest+ PT0-002 exam. Learn to successfully plan and scope a pen test engagement with a client, find vulnerabilities, exploit them to get into a network, then report on those findings to the client with the help of this comprehensive course.

Professor Meredith A. Crowley, Professor of Economics at Cambridge University, will give the 2025 IFS Annual Lecture on "Trade Wars and the Future of Globalisation". The world enjoyed a dramatic fall in policy barriers to international trade and rising international integration of national markets throughout the 1990s and 2000s. However, since 2010, trade integration has stalled, with the global trade to GDP ratio hovering around 30 percent. Over the last fifteen years, the world has witnessed Britain’s exit from the EU, the 2018 US-China Trade War, major trade sanctions against Russia, and, most recently, the threat of broader American trade restrictions. This lecture will examine recent evidence on exporting firms in multiple countries and suggest new approaches to evaluating the price and welfare impacts of market fragmentation due to Brexit and the US-China Trade War. Meredith A. Crowley is a Professor of Economics at the University of Cambridge, a Fellow of St. John’s College Cambridge, President of the International Economics and Finance Society, and a Research Fellow at the Centre for Economic Policy Research (CEPR – London). Her research, focused on international trade, trade policy, and exchange rates has been published in numerous peer-reviewed journals including the American Economic Review and the Journal of International Economics. She has appeared or been cited in over 100 print and broadcast media outlets including the BBC, The New York Times, The Washington Post, The Economist, The Financial Times, The Guardian, The Telegraph, The Times and National Public Radio (US). Prior to arriving at Cambridge in 2013, Crowley worked in the Research Department of the Federal Reserve Bank of Chicago. She has taught at Georgetown University, the Shanghai University of Finance and Economics, and Nanjing University. She has presented her research at central banks and international institutions around the world, including the International Monetary Fund, the World Bank, and the World Trade Organization. Crowley received her MPP from Harvard University and her PhD in Economics from the University of Wisconsin-Madison.

This course will provide delegates involved in tackling the financial underpinning of corrupt behaviour with the knowledge, concepts and practices necessary to understand and mitigate illicit financial flows.