2677 Courses

Customer Service Essentials 1 Day Training in Chelmsford

Customer Service Essentials 1 Day Training in Glasgow

Level 1 Sales & Marketing with Customer Service & Negotiation Skills Embark on a career-defining journey with our Level 1 course, designed to build foundational expertise in Sales & Marketing. Deepen your understanding of Sales dynamics and Marketing strategies, complemented by exceptional Customer Service skills. Emerge as a skilled professional in Sales & Marketing, equipped with advanced negotiation techniques to excel in the competitive business landscape. Learning Outcomes: Master foundational concepts in Sales for effective Sales & Marketing. Understand the core principles of Marketing in the Sales & Marketing arena. Develop exceptional Customer Service skills for Sales success. Enhance Sales & Marketing strategies with proficient Negotiation Skills. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Sales & Marketing Level 1 Course Syllabus: 01: Basics of Sales for Sales & MarketingDelve into the key elements of Sales, understanding the sales process, techniques, and strategies essential for success in Sales & Marketing.Learn to identify customer needs and effectively present solutions. 02: Basics of Marketing in Sales & MarketingExplore fundamental Marketing concepts, including market analysis, brand management, and marketing communication, as they relate to Sales.Understand how effective Marketing strategies can drive Sales success. 03: Customer Service Excellence in Sales & MarketingAcquire skills in Customer Service, crucial for maintaining client relationships and enhancing the Sales process.Learn to address customer queries and challenges with professionalism and efficiency. 04: Negotiation Skills for Sales & Marketing ProfessionalsDevelop advanced Negotiation Skills, a vital tool for closing deals and fostering long-term business relationships in Sales & Marketing.Understand negotiation dynamics and tactics to achieve win-win outcomes.

Enhance your expertise with our comprehensive bundle of 8 courses: Airport Management, Import/Export & Cross-Cultural Awareness. This power-packed collection offers a unique blend of theoretical knowledge and practical insights, ensuring you acquire the skills necessary to excel in today's dynamic business world. What sets this bundle apart is the inclusion of 3 QLS-endorsed courses, providing you with tangible hardcopy certificates to showcase your achievements. Additionally, we offer 5 CPD QS accredited courses that are highly relevant and designed to bolster your professional capabilities. Immerse yourself in the fascinating realm of Airport Management, where you'll delve into the intricacies of aviation operations, security protocols, and customer service excellence. Gain an in-depth understanding of Import/Export processes, enabling you to navigate international trade with confidence. Develop cross-cultural awareness, honing your ability to effectively communicate and collaborate across diverse global markets. Key Features of the Airport Management, Import/Export & Cross-Cultural Awareness Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Airport Management, Import/Export & Cross-Cultural Awareness bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Airport Management QLS Course 02: Import/Export QLS Course 03: Cross-Cultural Awareness Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Logistic Management Course 02: Supply Chain Management Course 03: Operations Management Course 04: Transport Manager Course 05: Warehouse Management Diploma In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Airport Management, Import/Export & Cross-Cultural Awareness courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: By completing this bundle, you will: Acquire comprehensive knowledge of airport management principles and practices. Understand the intricacies of import/export procedures and compliance requirements. Develop cross-cultural awareness and communication skills essential for global business. Master logistics and supply chain management strategies to optimize efficiency. Gain expertise in operations management, ensuring streamlined processes. Become a competent transport manager, proficient in logistics coordination. Learn effective warehouse management techniques for optimal inventory control. Discover the ultimate bundle of Airport Management, Import/Export & Cross-Cultural Awareness courses that will elevate your professional standing in the dynamic business landscape. Immerse yourself in a world of aviation, international trade, and cross-cultural communication as you unlock the secrets to success. This comprehensive collection includes 3 QLS-endorsed courses that provide you with prestigious hardcopy certificates, validating your expertise. Additionally, 5 CPD QS accredited courses offer relevant insights and skills necessary to excel in various aspects of business operations. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance their knowledge and expertise in airport management. Individuals involved in import/export activities or aspiring to pursue a career in international trade. Business professionals engaging in cross-cultural communication and collaboration. Logistics and supply chain practitioners looking to optimize efficiency and streamline operations. Career path Airport Operations Manager: £35,000 - £60,000 per year. Import/Export Specialist: £28,000 - £45,000 per year. International Business Consultant: £40,000 - £70,000 per year. Logistics Manager: £30,000 - £55,000 per year. Supply Chain Analyst: £25,000 - £45,000 per year. Warehouse Operations Supervisor: £22,000 - £40,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Customer Service Essentials 1 Day Training in Airdrie

Customer Service Essentials 1 Day Training in Newport

Customer Service Essentials 1 Day Training in Chester

Customer Service Essentials 1 Day Training in Stoke-on-Trent

In this 10 minute video course, we explain the importance of delivering excellent customer service. There are a number of things every person in the organisation can do to provide great service. It is not just the responsibility of the customer service team or receptionist. every one in the business should be looking to provide great service to all customers - external and internal.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.