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The innovative A to Z UX Design has been compiled with the assistance and expertise of industry professionals. It has been carefully crafted to meet the business requirements needed for an outstanding contribution to this role and the career path beyond it. By enrolling in this tutorial, a significant advantage can be gained by the student for securing their dream job and building an excellent reputation in this sector. This popular A to Z UX Design has been designed to help dedicated individuals train to become the absolute best in this business field. Many other entrepreneurs and talented students have already completed this course, and others like it, empowering them to move onto satisfying and rewarding careers. This unique A to Z UX Design course is perfectly suited for those dedicated and ambitious individuals who are committed to genuinely becoming the best in the business. The A to Z UX Design is recognised and accredited by CPD standards, so all contents are guaranteed to be accurate and reputable, adding valuable competencies and qualifications to a CV, making anyone stand out from other potential candidates or business rivals. For added convenience, the A to Z UX Design consists of a range of educational modules that allow study sessions to be organised at any time and any place When the final assessment of the A to Z UX Design has been completed, a certificate of completion is supplied to evidence newly acquired skills and knowledge. This will provide a significant boost for job-seeking or entry into a new and exciting career path. The valuable qualification from the A to Z UX Design course can help to make all the difference in a dynamic employment sector and can also be validated on our website. We are aware that a student's lifestyles and work ethics may not allow much time for a dedicated study session, so the A to Z UX Design has been specifically designed to be taken at a personally selected pace, and the hours that are suited to each individual. Full access is immediately available after registration, and this can be achieved via any online device, and at any global location you are sighted at. Our fully-trained tutors are committed to helping you throughout the course, and will instantly respond to any queries that are sent to them via email.
Level 4 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access
Overview With the ever-increasing demand for UX Design in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in UX Design may be. Learning about UX Design or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in UX Design. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on UX Design is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by Compete High in this UX Design Masterclass course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this UX Design Masterclass course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this UX Design Masterclass course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of UX Design, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in UX Design, Anyone looking for a certificate of completion on doing an online training on this topic, Students of UX Design, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This UX Design Masterclass course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1- Introduction to UX Design Introduction to UX Design 00:00 Module 2- Before Starting UX Design Before Starting UX Design 00:00 Module 3- Behavioural Basics Behavioural Basics 00:00 Module 4- User Research User Research 00:00 Module 5- Information Architecture Information Architecture 00:00 Module 6- Designing Behaviour Designing Behaviour 00:00 Module 7- Visual Design Principles Visual Design Principles 00:00 Module 8- Wireframes and Prototypes Wireframes and Prototypes 00:00 Module 9- Psychology of Usability Psychology of Usability 00:00 Module 10- Content Content 00:00
About this Virtual Instructor Led Training (VILT) Conducted in an interactive manner, Exploration Project Management will include presentations by the course leader, syndicate and plenary exercises, and (optional) assessment of selected participants' projects. Industry case studies will be integrated into all the presentations. The course material will include a course manual (handout) and a course workbook (for exercises). Participants are requested to bring a mini-poster (two PowerPoint slides) as background material for discussion during the course. Training Objectives By the end of this Virtual Instructor Led Training (VILT), participants will be able to: Improve the evaluation, execution and delivery of exploration projects, measured in terms of successful bids for new acreage, increased success rate and volume delivery from exploration drilling, and more rapid progress in appraisal of discoveries. Describe concepts, simple processes, workflows and analysis tools for project execution. Tools include the expert course leader's proprietary project management framework, including project framing and after-action review methodologies, templates for strategy development, decision trees, decision quality frameworks. They also include customised Excel spreadsheets for portfolio modelling, project risk assessment (in new ventures and prospect maturation) and business planning. Understand their role in (a) delivering the company's strategy, (b) contributing data and assessments to key exploration decision makers, and (c) communicating project progress and results to senior management. Target Audience The Virtual Instructor Led Training (VILT) is aimed at exploration professionals with more than 5 to 10 years of experience in the business, who would like to develop their skills for managing exploration projects and presenting the goals and results of their project work to senior management. Exploration and engineering professionals who work in exploration project teams, across the spectrum from new ventures (exploration business development), prospect identification and maturation, and appraisal of discoveries Exploration project leaders Exploration managers The VILT will also benefit professionals from well engineering, petroleum engineering, finance and planning who support exploration activities. Participants are requested to bring a mini-poster (two PowerPoint slides, each printed on A3 paper) as background material for discussion during the course. Course Level Basic or Foundation Trainer Your expert course leader draws on more than 35 years of experience managing, reviewing and directing projects in all aspects of the exploration business: from exploration business development (new ventures), through prospect maturation and drilling, to the appraisal of discoveries. He has more than 30 years' experience with Shell International, followed by 10 years consulting to NOCs in Asia Pacific, Africa and South America and independent oil companies in the United Kingdom, continental Europe and North America. Other than delivering industry training, he has worked on projects for oil & gas companies of all sizes, including independents, national oil companies and (super)-majors, private equity firms, hedge funds and investment banks, and leading management consulting firms. He is an alumnus of Cambridge University. He has M.A and Ph.D. degrees in geology and is a Fellow of the Geological Society of London as well as a respected speaker on management panels at international conferences. Professional Experience Management consultancy & executive education: Advice to investment banks, businesses and major consulting firms. Specialist expertise in upstream oil & gas, with in depth experience in exploration strategy, portfolio valuation and risk assessment. Leadership: Managed and led teams and departments ranging from 3 - 60 in size. Provided technical leadership to a cadre of 800 explorationists in Shell worldwide. Member of the 12-person VP team leading global exploration in Shell, a $3 bln p.a. business and recognised as the most effective and successful among its industry peers. Accountability & decision-making: Accountable for bottom-line results: in a range of successful exploration ventures with budgets ranging from $10's million to $100's million. Made, or contributed to, complex business decisions / investments, taking into account strategic, technical, commercial, organisational and political considerations. Corporate governance: Served as non-executive director on the Boards of the South Rub al Khali Company (oversight of gas exploration studies and drilling in Saudi Arabia) and SEAPOS B.V. (exploration deep-water drilling and facilities management). Technical & operations: Skilled in exploration opportunity evaluation, the technical de risking of prospects, portfolio analysis and managing the interface between exploration and well engineering activities. Unparalleled knowledge of the oil and gas basins of the world, and of different operating regimes and contractual structures, ranging from Alaska, Gulf of Mexico and Brazil, through to the Middle East, former Soviet Union, Far East and Australia. Safety: Following an unsatisfactory audit, became accountable for safety performance in Shell's exploration new ventures. Through personal advocacy and leadership of a small team, delivered pragmatic and effective HSE systems, tools and staff training / engagement and a dramatically improved safety record. R&D: Experience in the 3 key roles in R&D: scientific researcher, research manager, and 'customer' for R&D products. After re-defining Shell's exploration R&D strategy, led the re-structuring of the R&D organization, its interface with 'the business' and approaches to deployment and commercialization. Strategy: Accomplished at formulating competitive strategies in business, R&D and technology deployment, translating them into actionable tactics and results. Defined the exploration strategy of PDO (a Shell subsidiary in Oman) and latterly of Shell's global exploration programme. Professional education, behavioural/motivational coaching: Experienced in organisational re-design, change management, leadership education and talent development. Commercial skills: Personally negotiated drilling compensation claims, educational contracts and E&P contracts, with values of $5 million to $100+ million. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations
About this Training Course Well interventions have a large opportunity to enhance well production if correctly designed and implemented. Conversely, they can have a large negative impact on production if they're not. The Well Intervention & Productivity School (WIPS) is designed to help well intervention specialists, well service supervisors, and petroleum engineers become more aware of the problems that can arise in the planning and execution of well interventions. This 5 full-day course is designed to make those that attend aware of how their job can directly impact the productivity. Early identification of problems in wells and effective interventions to fix problems can have a significant impact by minimising lost oil through formation damage and non productive time. As well as discussing best practice, time will be made available for discussion relating to specific problems that may be affecting fields operated by members of the class. The course is a mixture of informal teaching and lectures. In addition, group exercises are used to reinforce the subjects covered during the lectures. This encourages cross discipline awareness, communication and motivates team building. The course has recently been updated in the areas of Subsea and HPHT interventions. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives Upon completion of this course, the participants will be able to: Identify the main reasons for performing well interventions. Identify the main formation damage mechanisms and understand how to prevent them. Improve your knowledge and understanding of well barriers. Improve your knowledge of pumping and stimulation operations. Improve your knowledge of wireline, coiled tubing and hydraulic workover operations. Target Audience The course is aimed at all engineers and contractors involved in the planning and execution of well interventions. This is a school where engineers and supervisors can hone their skills, especially at a time when increased production is a high priority. In the past, course attendees have been a mix of Petroleum engineers, Well Intervention engineers, Reservoir and Drilling engineers, Production Operators, Wellsite supervisors, as well as Geologists. In recent years, delegates have come from a wide range of disciplines and backgrounds. Experience before coming on the course has varied from no field experience and no experience of planning and programming well interventions through to many years working in well interventions. In order to be able to best adapt the course to the delegates expectations, you will be required to submit a pre-course questionnaire upon submission of your registration. Course Level Intermediate Trainer Your expert course leader has over 40 years in the oil industry. During that time, he has worked exclusively in well intervention and completions. After a number of years working for intervention service companies (mostly slickline), he joined BP as an offshore well service supervisor. He was responsible for the day-to-day supervision of well intervention work on many of BP's North Sea platforms and subsea wells. This included coil tubing, e-line, slickline, stimulation and well test operations. An office-based role as a well operations engineer followed. He was responsible for planning, programming and organising of all the well intervention work on the Bruce and later the Magnus fields. In 1995, he moved into completion design. Since then, he has designed many platform and sub-sea completions, often travelling to the rig site to oversee the installation. In addition to his day-to-day work as a completion engineer, he regularly teaches completion and well intervention courses all over the world. He is also the author of the book, Well Control for Completions and Interventions, Gulf Publishing - April 2018. He has also appeared as an expert witness ant the International Court of Arbitration. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
Do you think that UI Designers use Photoshop in the same way as other Designers? Do you know what are the basic concepts, settings and tools UI Designers know and you don't? So if you want to learn UI Design with Photoshop and upgrade your confidence and Skill levels in Photoshop; this course is for YOU. This course is equally good for Beginners and Experts so don't worry if you haven't used Photoshop before. Most of us don't know the basic settings, shortcuts, tools and extension we need in Photoshop to become a UI Designer, we make same mistakes and keep on wasting time online searching for different settings and answers to common UI Design issues and problems. What Will I Learn? Start your Career as UI Designer Learn the settings necessary for UI Design Process Learn all the Basic tools of Photoshop for UI Design Start using Photoshop with solid foundation in UI Design Learn all the Photoshop Shortcuts for UI Design How to use Photoshop Extensions to speed up UI Desing Process Tips and Techniques for Efficient usage of Photoshop for UI Design Learn how to use Custom Scripts in Photoshop for UI Design Learn about Color schemes and Typography Online tools Learn how to use Gradients and Patterns in UI Design Create Wireframes and learn the tools needed to create them Learn how to design MODERN DASHBOARD graphs and elements Learn how to design MODERN HERO/HEADERS of Websites Who is the target audience? Novice/Beginner Level Designers Web Designer Graphic Designer Web Developers who wants to learn UI Design UI Designer who wants more advaced techniques Requirements Passion to become a UI Designer Minimum Photoshop CC or Latest version of Photoshop Introductions 1.1) Upload And Review Your Work-1 00:03:00 Setting Up Photoshop for UI Design 2.2) Setting up Photoshop CC Preferences 00:06:00 2.3) Color Profile Settings for ui design 00:05:00 2.5) Creating Custom Shortcut Keys 00:04:00 2.6) Installing scripts in Photoshop 00:06:00 2.8) What area Photoshop Extensions 00:07:00 2.9) Power of Photoshop Extensions 00:09:00 2.10) How to install Extension in mac and win update 00:16:00 (Optional - Can watch at the end) Color Calibration and Monitors for Designers 2.5-1 Color Calibration 00:08:00 2.5-2 Monitor You Need-1 00:02:00 2.5 - 3 OS Based clor Calibration 00:07:00 Basics of Photoshop for Beginners 00.Customize Toolbar 00:04:00 01.how Photoshop interface works 00:05:00 02.creating photoshop new document 00:04:00 03.what are artboards 00:06:00 04.Layers Panel Part 1 00:06:00 05.Layer Panel Filtering And Finding Part 2 00:06:00 07.Type tool 00:05:00 08.Character Panel 00:07:00 09.Paragraph Panel 00:04:00 10.New Shape Tool 00:08:00 12.Deep dive in Pen Tool 00:16:00 12.selections april2017 New 00:07:00 13.pen tool in web design 00:04:00 14.Alignments 00:06:00 15.common-shortcuts 00:15:00 16.Clipping_Masks 00:02:00 17.exercise clipping mask 00:01:00 18.Layer Masks HB 00:05:00 19.smart_objects 00:08:00 20.linked smart objects_Revised 00:07:00 21.Layer comps usage 00:06:00 22 Using Smart Guides In Photoshop-1 00:05:00 Layer Styles Basics for UI Design 1.drop_shadow_layer_effect 00:04:00 2.inner_shadow_UI_Design 00:02:00 3.stroke effect 00:03:00 4. Re-using layer styles 00:02:00 Gradients in Web and UI Design 1.what.are.gradients 00:02:00 2.uses.of.gradients 00:04:00 3.3ways-to-create-gradients 00:05:00 4.how to use gradient editor 00:08:00 5.using-gradient-overlay 00:06:00 Using Patterns in Web and UI Design 1.what are patterns 00:02:00 2. two methods of applying patterns 00:05:00 3.create Pattern From an Img File 00:03:00 04. using .pat files in photoshop 00:05:00 Basics of UI Design | Light, Shadows, Color schemes & Typography 01. How light and shadow works in UI Design 00:01:00 2.examples of lightshadow 00:02:00 3.color schemes for beginners 00:02:00 4.getting scheme from logo and hsb 00:01:00 5.online tools for color schemes 00:06:00 6.how to choose fonts and typography 00:09:00 7.Using Grids for Web Design 00:06:00 8.Creating Grids In Photoshop 00:06:00 UI Design Exercises & Challanges with Step by Step solutions 1.soft-shadow button challange 00:01:00 2.soft_button_solution 00:13:00 3.3d Button Challange 00:01:00 4.Pressed effect in Photoshop 00:07:00 5.modern pattern part 1 00:09:00 6.modern header design part 2 00:09:00 7.moder header design new variation 00:09:00 8.color overlay header 00:11:00 09 Gradienteffect Header Design-audiosynced 00:13:00 9.Actual Exercise Transparent Image Header-1 00:13:00 10.tabs intro 00:01:00 11.tabs-part1 00:14:00 12.tabs-part2 00:08:00 Image Editing 101 for UI Designers 1.removing White Bg With Blending Options 00:03:00 2.Spot Healing brush usage 00:04:00 3.making Colors Pop in Photohsop 00:07:00 4.magnetic Lasso Tool to remove background 00:16:00 5.select And Mask Tool 00:10:00 IOS App Design : Exercise Iphone Food Deals App 1.Gathering Resources IOS App-Design 00:04:00 2.Lets Start The IOS App Design 00:05:00 3.Adding Images To Design the App design 00:06:00 4.Adding Text On App Screen 00:06:00 5.Adding Phone And Book Now Buttons 00:12:00 6.Using Mobile Mockups 00:04:00 UDEMY ONLY App Design Challane-exercise 00:06:00 BONUS: Dribbble styled Dashboard UI Design (Student Request) 1.area graph base design 00:04:00 2area graph grid 00:05:00 3.adding text to graph area 00:08:00 4.drwaing area graph with pen tool 00:04:00 5.designing extras adding dots and hover info 00:06:00 7.final Adjustments To Area Graph-1 00:10:00 8.area graph to line graph 00:04:00 9.circular bar graph base shape.mp4 00:06:00 10.adding Gradients And Shadows To Circular Graphs-1 00:13:00 11.designing stats with text 00:09:00 12.bar Graph Design In Photoshop Pt 00:09:00 13.Bar Graph Adding Text 00:06:00 14.Student-request-ciruclar-percentage graph 00:08:00 Wifreframes in UI Design + Ultimate Web Design Challange 1.what Are Wirefreams 00:00:00 2.Tools Used For Wireframes 00:12:00 Dribbble Shot Redesign Exercise - Student Request dribbble redesig part 1 00:15:00 dribble shot part 2 00:15:00 Exercises : Form UI Design with Photoshop 1.Base Of Login Form 00:07:00 2.Form Fields Design 00:12:00 3.Finishing Form Design 00:12:00 Pro Secret Tips and Tools for Designers and Developers Converting psd to CSS 00:07:00 Exporting Images from Photoshop 00:07:00 Tips on Using Grids 00:02:00 Photoshop Features Updates and New Versions 3.Match Fonts Cc2015.5-1 00:03:00 Cc2018 Update-1 00:04:00
ð Unlock Your Potential with Comprehensive Cognitive Behavioral Therapy Certification! ð Are you ready to revolutionize your career in mental health? Dive into the world of Comprehensive Cognitive Behavioral Therapy (CBT) with our groundbreaking online course - a Multimedia Learning Experience designed to elevate your skills, transform your practice, and empower your clients toward lasting positive change. ð Why Comprehensive CBT Certification? In a world where mental health matters more than ever, CBT stands out as a powerful and evidence-based approach. This Comprehensive CBT Certification offers you: â Multimedia Learning Experience: Say goodbye to mundane textbooks and hello to a dynamic, immersive learning journey. Our multimedia approach integrates video lectures, interactive quizzes, case studies, and downloadable resources for a comprehensive and engaging educational adventure. â Expert Guidance: Learn from leading experts in the field who bring their wealth of experience directly to you. Our course instructors are seasoned professionals dedicated to ensuring you master the intricacies of CBT and apply them with confidence. â Flexible Learning: Life is busy, and we get it. With 24/7 access to course materials, you can learn at your own pace, from the comfort of your home or anywhere with an internet connection. Whether you're a seasoned professional or just starting, this course caters to all levels. â Real-world Application: Gain practical insights and skills that you can immediately apply in your professional practice. Our course emphasizes real-world scenarios, ensuring you're ready to make a positive impact from day one. â Comprehensive Curriculum: Covering a wide range of topics, from the fundamentals of CBT to advanced techniques, our course ensures you leave with a deep understanding of the methodology and the ability to adapt it to diverse client needs. ð What You'll Learn: ð§ Understanding the Foundations of Cognitive Behavioral Therapy ð Applying CBT Techniques in Clinical Practice ð± Addressing Specific Mental Health Challenges with CBT ð ï¸ Developing Tailored CBT Treatment Plans ð¤ Building Therapeutic Relationships for Lasting Change ð Comprehensive Course Materials: Access to downloadable resources, workbooks, and case studies to reinforce your learning. ð Lifetime Access: Enjoy ongoing access to course updates, ensuring your skills remain cutting-edge. ð¤ Community Support: Join a vibrant online community of learners, fostering connections, discussions, and ongoing support. ð Exclusive Opportunities: Gain access to exclusive events, webinars, and resources to further enhance your professional growth. ð Transform Your Career Today! Seize this opportunity to become a Certified Comprehensive Cognitive Behavioral Therapist and stand out in your field. Elevate your practice, empower your clients, and embark on a journey of professional and personal transformation. ð Enroll Now and Embrace the Future of Mental Health! ð Course Curriculum Cognitive Behavioral Therapy Programme Overview 00:00 CBT Starter Guide 00:00 History 00:00 The Importance of Negative Thoughts 00:00 Goal Setting 00:00 Behavioural activation 00:00 Cognitive Restructuring 00:00 Step-by-Step Plan to Do Cognitive Restructuring 00:00 Core Belief 00:00 Changing a Negative Core Belief 00:00 Mindfulness-integrated Cognitive Behavioral Therapy 00:00 CBT in Procrastination 00:00 CBT in Stress, Anxiety, and Depression 00:00 CBT in Fear and Phobias 00:00 CBT in Panic Attacks 00:00 CBT in Excessive Anger 00:00 CBT in Eating Disorders 00:00 CBT in Addiction 00:00
Overview By enroling in Customer Service & Environment, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The Customer Service & Environment course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Customer Service & Environment course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Customer Service & Environment Program. So enrol in our Customer Service & Environment course right away if you're keen to envision yourself in a rewarding career. Description Enroling in this Customer Service & Environment course can improve your Customer Service & Environment perspective, regardless of your skill levels in the Customer Service & Environment topics you want to master. If you're already a Customer Service & Environment expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Customer Service & Environment insights that will help you make the most of your time. This Customer Service & Environment course will act as a guide for you if you've ever wished to excel at Customer Service & Environment. Why Choose Us? After successfully completing the Customer Service & Environment Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Customer Service & Environment learning materials. Online test with immediate results Enroling in the course has no additional cost. You can study and complete the Customer Service & Environment course at your own pace. Study for the Customer Service & Environment course using any internet-connected device, such as a computer, tablet, or mobile device. Who Is This Course For? This Customer Service & Environment course is a great place to start if you're looking to start a new career in Customer Service & Environment field. This training is for anyone interested in gaining in-demand Customer Service & Environment proficiency to help launch a career or their business aptitude. Requirements The Customer Service & Environment course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Customer Service & Environment, without any fuss. Career Path This Customer Service & Environment training will assist you develop your Customer Service & Environment ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Customer Service & Environment professional story and personalise your path to a new career. Furthermore, developing this Customer Service & Environment skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Course Curriculum Module 01: Concepts and Practices in Customer Service Delivery Concepts and Practices in Customer Service Delivery 00:13:00 Module 02: Organise Customer Service Delivery Organise Customer Service Delivery 00:14:00 Module 03: Structure of Customer Service Structure of Customer Service 00:14:00 Module 04: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:18:00 Module 05: Customer Satisfaction & Relationship with Brand Customer Satisfaction & Relationship with Brand 00:15:00 Module 06: Monitoring and Resolution of Customers' Complaints & Problems Monitoring and Resolution of Customers' Complaints & Problems 00:15:00 Module 07: Social Media Tools and Channels for a Business Social Media Tools and Channels for a Business 00:15:00