57825 Courses

Duration 2 Days 12 CPD hours Overview What's New in This Guide? Automatic Payment Reminders for open customer invoices Ability to automatically include the PO# (purchase order number) to Invoice Emails Able to combine multiple emails which allows you to attach multiple sales or purchasing documents to a single email Quickly locate a company file using the new company file search feature Smart Help is an improved search experience that includes access to live experts through messaging and call back options This course covers all features that are in QuickBooks Pro and Premier 2020 and prepares you for the QuickBooks Certified User exam. This course combines all topics in the two 1 day courses ?Get Started with QuickBooks 2021 for Windows? and ?Keep Going with QuickBooks 2021 for Windows?. First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2021. Getting Started Starting QuickBooks Setting QuickBooks Preferences Components of the QuickBooks Operating Environment Using QuickBooks Help Identifying Common Business Terms Exiting QuickBooks Setting Up a Company Creating a QuickBooks Company Using the Chart of Accounts Working with Lists Creating Company Lists Working with the Customers & Jobs List Working with the Employees List Working with the Vendors List Working with the Item List Working with Other Lists Managing Lists Setting Up Inventory Entering Inventory Ordering Inventory Receiving Inventory Paying for Inventory Manually Adjusting Inventory Selling Your Product Creating Product Invoices Applying Credit to Invoices Emailing Invoices Setting Price Levels Creating Sales Receipts Invoicing for Services Setting Up a Service Item Changing the Invoice Format Creating a Service Invoice Editing an Invoice Voiding an Invoice Deleting an Invoice Entering Statement Charges Creating Billing Statements Processing Payments Displaying the Open Invoices Report Using the Income Tracker Receiving Payments for Invoices Making Deposits Handling Bounced Checks Working with Bank Accounts Writing a QuickBooks Check Voiding a QuickBooks Check Using Bank Account Registers Entering a Handwritten Check Transferring Funds Between Accounts Reconciling Checking Accounts Entering and Paying Bills Handling Expenses Using QuickBooks for Accounts Payable Using the Bill Tracker Entering Bills Paying Bills Entering Vendor Credit Memorizing Transactions Entering a New Memorized Transaction Editing a Memorized Transaction Deleting a Memorized Transaction Grouping Memorized Transactions Using a Memorized Transaction Printing the Memorized Transaction List Customizing Forms Creating a Custom Template Modifying a Template Printing Forms Using Other QuickBooks Accounts Other QuickBooks Account Types Working with Credit Card Transactions Working with Fixed Assets Working with Long-Term Liability Accounts Using the Loan Manager Creating Reports Working with QuickReports Working with Preset Reports Sharing Reports Exporting Reports to Microsoft Excel Printing Reports Creating Graphs Creating QuickInsight Graphs Using QuickZoom with Graphs Working with the Sales Graph Customizing Graphs Printing Graphs Tracking and Paying Sales Tax Using Sales Tax in QuickBooks Setting Up Tax Rates and Agencies Indicating Who and What Gets Taxed Applying Tax to Each Sale Determining What You Owe Paying Your Tax Agencies Preparing Payroll with QuickBooks Using Payroll Tracking Setting Up for Payroll Setting Up Employee Payroll Information Setting Up a Payroll Schedule Writing a Payroll Check Printing Paycheck Stubs Tracking Your Tax Liabilities Paying Payroll Taxes Preparing Payroll Tax Forms Using the EasyStep Interview Using the EasyStep Interview Using Online Banking Setting Up an Internet Connection Setting Up Bank Feeds for Accounts Viewing, Downloading, and Adding Online Transactions Creating Online Payments Transferring Funds Online Canceling Online Payments Managing Company Files Using QuickBooks in Multi-user Mode Setting Up Users and Passwords Setting a Closing Date Sharing Files with an Accountant Updating QuickBooks Backing Up and Restoring a Company File Condensing a Company File Estimating, Time Tracking, and Job Costing Creating Job Estimates Creating an Invoice from an Estimate Displaying Reports for Estimates Updating the Job Status Tracking Time Displaying Reports for Time Tracking Tracking Vehicle Mileage Displaying Vehicle Mileage Reports Displaying Other Job Reports Writing Letters Using the Letters and Envelopes Wizard Customizing Letter Templates Additional course details: Nexus Humans Get Smart With QuickBooks 2021 for Windows training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Get Smart With QuickBooks 2021 for Windows course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4.5 Days 27 CPD hours This course is intended for This course is intended for individuals who want to gain basic knowledge of business skills. Overview Upon successful completion of this course, students will be able to communicate and work effectively in a business environment. In this course, students will learn about all different aspects of business skills needed be effective in an office environment. Accessing PDF Documents Open a PDF Document Browse a PDF Document Creating & Saving PDF Documents Create and Save a PDF Document from an Existing Document Create a PDF Document from a Web Page Combine Multiple PDF Documents Navigating Content in a PDF Document Perform a Search in a PDF Document Search Multiple PDF Documents Work with Bookmarks Create Links and Buttons Modifying PDF Documents Manipulate PDF Document Pages Edit Content in a PDF Document Add Page Elements Reviewing PDF Documents Add Comments and Markup Compare PDF Documents Initiate and Manage a Review Converting PDF Files Reduce the File Size of a PDF Document Optimize PDF Files Convert and Reuse PDF Document Content Customizing the Acrobat XI Pro Workspace Customize the Toolbars Customize the Tool Sets Creating PDFs from Technical Documents Create PDF Documents Using Autodesk AutoCAD Measure Technical Drawings Enhancing PDF Documents Embed Multimedia Enhance PDF Document Accessibility Securing PDF Documents Manage the Security of PDF Documents Validate PDF Documents Creating Interactive PDF Forms Create a PDF Form Compile and Manage PDF Form Data Finalizing PDF Files for Commercial Printing Apply Color Management Settings Preview Printed Effects Perform Preflight on a PDF Document Create PDF/X, PDF/A, and PDF/E Compliant Files Create a Composite and Color Separations Accessing & Navigating SharePoint Team Sites Access SharePoint Sites Navigate SharePoint Sites Working with Documents, Content, & Libraries Upload Documents Search for Documents and Files Working with Lists Add List Items Modify List Items Configure List Views Filtering and Grouping with List Views Configuring Your SharePoint Profile Update and Share Your Profile Information Share and Follow SharePoint Content Creating a Blog Integrating with Microsoft Office Access and Save SharePoint Documents with Microsoft Office Manage Document Versions through Office 2013 Accessing SharePoint Data from Outlook 2013 Working Offline & Remotely with SharePoint Synchronize Libraries, Sites, and MySite and Working Offline Working from a Mobile Device Creating a New Site Create a Site Change the Look and Feel of Your SharePoint Site Adding & Configuring Libraries Configure Document Library for Your SharePoint Team Site Configure the Site Assets Library for Your SharePoint Site Add and Configure a Wiki for Your SharePoint Site Adding & Configuring Lists Add an Announcement List Add and Configure a Task List Add and Configure Contact and Calendar Lists Add and Configure a Blog Subsite Add and Configure a Custom List to your SharePoint Site Customize List Forms Configuring Site Settings, Navigation, & Search Configure Site Search Options Configure Site Administration Settings Configure Site Organization and Navigation Assigning Permissions & Access Rights Sharing Sites and Setting Site Permissions Secure Lists, Libraries, and Documents Configure Content Roll-Up, Summary Links, & Site Map Add and Configure the Content Search Web Part Add and Configure the Relevant Documents Web Part Identifying Nouns, Pronouns, & Verbs Identify Nouns Identify Pronouns Identify Verbs Identifying Adjectives & Adverbs Use Adjectives Use Adverbs Indentifying Prepositions, Conjunctions, and Interjections Use Prepositions Use Conjunctions Use Interjections Identifying Rules Monitor Sentences Monitor Modifiers Avoid Common Errors Identifying Correct Punctuation Use Parentheses Correctly Use Commas, Semicolons, and Quotation Marks Use Numbers, Symbols, and Capitalization Correctly Identifying Sentence Fragments, Run-Ons, and Comma Splices Identify Sentence Fragments Identify Run-ons, Comma Splices, and Solutions Improving Word Choices Identify Commonly Misused Words Identify Synonyms, Antonyms, and Homonyms Building Effective Sentences Identify the Goal Consider the Audience Consider the Context Editing Effectively Use Correct Spelling Achieve Clarity Avoiding Hypercorrections Avoid Hypercorrections Achieve Simplicity Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Working with Words Spelling Grammar Creating a Cheat Sheet Constructing Sentences Parts of a Sentence Punctuation Types of Sentences Creating Paragraphs The Basic Parts Organization Methods Writing Meeting Agendas The Basic Structure Choosing a Format Writing the Agenda Writing E-Mails Addressing Your Message Grammar and Acronyms Writing Business Letters The Basic Structure Choosing a Format Writing the Letter Writing Proposals The Basic Structure Choosing a Format Writing the Proposal Writing Reports The Basic Structure Choosing a Format Be guided by the: The purpose of the report The seniority of your readers Writing the Report Other Types of Documents Requests for Proposals Projections Executive Summaries Business Cases Proofreading & Finishing A Proofreading Primer How Peer Review Can Help Printing and Publishing Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations E-Mail Basics E-mail characteristics Writing online versus on paper Understanding the advantages and disadvantages of e-mail Understanding the cultural significance of e-mail E-mail programs Using an e-mail program to send e-mail When to use e-mail Communicating by e-mail Understanding when to avoid using e-mail Writing an e-mail message Using the MAIL acronym E-Mail Policies Company policies Avoiding improper e-mail messages Ensuring employee compliance to e-mail policies Copyright laws, viruses, and liability Avoiding copyright infringement Avoiding viruses Identifying e-mail liability E-Mail Features & Security Features of an e-mail program Using attachments Using priority labels and signature files Features of an e-mail program Using attachments Using priority labels and signature files Discussing e-mail program options Securing e-mail Usi Additional course details: Nexus Humans Business Applications training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Applications course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This is an introductory level SQL course, appropriate for anyone needing to interface with an Oracle database or those needing a general understanding of Oracle database functionality. That would include end users, business analysts, application developers and database administrators. Overview Working in a hands on learning environment led by our expert practitioner, attendees will explore: Basic RDBMS Principles The SQL Language and Tools Using SQL Developer SQL Query Basics WHERE and ORDER BY Functions ANSI 92 Joins ANSI 99 Joins Subqueries Regular Expressions Analytics A company?s success hinges on responsible, accurate database management. Organizations rely on highly available data to complete all sorts of tasks, from creating marketing reports and invoicing customers to setting financial goals. Data professionals like analysts, developers and architects are tasked with creating, optimizing, managing and analyzing data from databases ? with little room for error. When databases aren?t built or maintained correctly, it?s easy to mishandle or lose valuable data. Our SQL Programming and Database Training Series provides students with the skills they require to develop, analyze and maintain data and in correctly structured, modern and secure databases. A full presentation of the basics of relational databases and their use are also covered. Basic RDBMS Principles Relational design principles Accessing data through a structured query language Entity relationship diagrams Data Domains Null values Indexes Views Denormalization Data Model Review The SQL Language and Tools Using SQL*Plus Why Use SQL*Plus When Other Tools Are Available? Starting SQL*Plus EZConnect SQL Commands PL/SQL Commands SQL*Plus Commands The COLUMN Command The HEADING Clause The FORMAT Clause The NOPRINT Clause The NULL Clause The CLEAR Clause Predefined define variables LOGIN.SQL Command history Copy and paste in SQL*Plus Entering SQL commands Entering PL/SQL commands Entering SQL*Plus commands Default output from SQL*Plus Entering Queries What about PL/SQL? Using SQL Developer Choosing a SQL Developer version Configuring connections Creating A Basic Connection Creating A TNS Connection Connecting Configuring preferences Using SQL Developer The Columns Tab The Data Tab The Constraints Tab The Grants Tab The Statistics Tab Other Tabs Queries In SQL Developer Query Builder Accessing Objects Owned By Other Users The Actions Pulldown Menu Differences between SQL Developer and SQL*Plus Reporting Commands Missing In SQL Developer General Commands Missing In SQL Developer Data Dictionary report User Defined reports Using scripts in SQL Developer WHERE and ORDER BY WHERE clause basics Comparison operators Literals and Constants in SQL Simple pattern matching Logical operations The DUAL table Arithmetic operations Expressions in SQL Character operators Pseudo columns Order by clause basics Ordering Nulls Accent and case sensitive sorts Sampling data WHERE and ORDER BY in SQL Developer All, Any, Some Functions The basics of Oracle functions Number functions Character functions Date functions Conversion functions Other functions Large object functions Error functions The RR format mode; Leveraging your knowledge ANSI 92 JOINS Basics of ANSI 92 Joins Using Query Builder with multiple tables Table Aliases Outer joins Outer Joins In Query Builder Set operators Self-referential joins Non-Equijoins ANSI 99 Joins Changes with ANSI99 CROSS Join NATURAL Join JOIN USING JOIN ON LEFT / RIGHT OUTER JOIN FULL OUTER JOIN Subqueries Why use subqueries? WHERE clause subqueries FROM clause subqueries HAVING clause subqueries CORRELATED subqueries SCALAR subqueries DML and subqueries EXISTS subqueries Hierarchical queries TOP N AND BOTTOM N queries Creating subqueries using Query Builder Regular Expressions Available Regular Expressions Regular Expression Operators Character Classes Pattern matching options REGEX_LIKE REGEXP_SUBSTR REGEXP_INSTR REGEXP_REPLACE REGEXP_COUNT Analytics The WITH clause Reporting aggregate functions Analytical functions User-Defined bucket histograms The MODEL clause PIVOT and UNPIVOT Temporal validity More Analytics RANKING functions RANK DENSE_RANK CUME_DIST PERCENT_RANK ROW_NUMBER Windowing aggregate functions RATIO_TO_REPORT LAG / LEAD Linear Regression functions Inverse Percentile functions Hypothetical ranking functions Pattern Matching Additional course details: Nexus Humans Introduction to SQL Programming Basics (TTSQL002) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to SQL Programming Basics (TTSQL002) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Data Protection OfficersData Protection ManagersAuditorsLegal Compliance OfficersSecurity ManagerInformation ManagersAnyone involved with data protection processes and programs Overview It will show the world that students know privacy laws and regulations and how to apply them, and that students know how to secure your place in the information economy. When students earn a CIPP credential, it means they?ve gained a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more. It will show the world that students know privacy laws and regulations and how to apply them, and that students know how to secure their place in the information economy. When students earn a CIPP credential, it means they've gained a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more. Common Principles and Approaches to Privacy This unit includes a brief discussion about the modern history of privacy, an introduction to types of information, an overview of information risk management and a summary of modern privacy principles. Jurisdiction and Industries This unit introduces the major privacy models employed around the globe and provides an overview of privacy and data protection regulation by jurisdictions and industry sectors. Information Security: Safeguarding Personal Information This unit presents introductions to information security, including definitions, elements, standards, and threats/ vulnerabilities, as well as introductions to information security management and governance, including frameworks, controls, cryptography and identity and access management (IAM). Online Privacy: Using Personal Information on Websites and with Other Internet-related Technologies This unit focuses on the web as a platform, as well as privacy considerations for sensitive online information, including policies and notices, access, security, authentication and data collection. Additional topics include children?s online privacy, email, searches, online marketing and advertising, social media, online assurance, cloud computing and mobile devices. Canadian Legal Framework This unit provides an introduction to the Canadian legal system. It includes enforcement agencies and their powers, privacy basics from a Canadian perspective and the underlying framework for Canadian privacy law and practice. Canadian Private-sector Privacy Laws This unit focuses on the Canadian legal system. It includes enforcement agencies and their powers, privacy basics from a Canadian perspective and the underlying framework for Canadian privacy law and practice. Canadian Public-sector Privacy Laws This unit highlights key concepts and practices related to the collection, retention, use, disclosure and disposal of personal information by federal, provincial and territorial governments. Health Information Privacy Laws This unit touches on the applicability and purpose of health information privacy laws. Private-sector Compliance Practices This unit delves into the components that make up compliance regulations, including Generally Accepted Privacy Principals and security breach notification, and also examines compliance track records and Federal Commissioner Findings. Public-sector Compliance Practices This unit presents the various methods that can be implemented for compliance in the public sector, such as privacy impact assessments and data sharing agreements. In addition, it discusses the challenges presented by digital information exchanges, as well as non-legislative considerations. Health-sector Compliance Practices This unit covers the issues presented with digital compliance in the health sector. Additional course details: Nexus Humans Certified Information Privacy Professional (CIPP/CAN) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Information Privacy Professional (CIPP/CAN) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4.5 Days 27 CPD hours This course is intended for This is an intermediate course intended for IBM i system administrators, data processing managers and other individuals who implement and manage security, backup and recovery, system software and problem determination. This course is not recommended for s Overview Describe and implement the components of IBM i security, such as user profile, group profile, authorization list, adopted authority and object / resource security Develop a security plan for your Power Systems with IBM i Describe the options to implement security auditing Develop a plan to audit security on your Power Systems with IBM i Describe the IBM i availability products and features and choose the option(s) that best fit your company requirements Describe how to backup and recover user, IBM and full system data on your Power Systems with IBM i Develop a backup and recovery plan for your Power Systems with IBM i Describe the system diagnostics and problem determination procedures available on your Power Systems with IBM i Learn how to plan for, implement, and manage the ongoing operations of an IBM i. Class administration and introductions . IBM i overview and concepts . Management central overview . Security concepts and overview . System values . User security . Resource security . Security auditing . Designing security . IBM i availability overview . Disk management . Backup and recovery strategy using Save/Restore . Journal management . Commitment control overview . Backup and recovery planning . Problem determination . Overview of Systems Director Navigator for i . Introduction to BRMS .

Duration 2 Days 12 CPD hours This course is intended for Participants who have actual experience in the data centre and/or IT infrastructures are best suited. Attendance of the CDCP© course is recommended but not a requirement. Overview After completion of the course the participant will be able to: 1. Develop and review their data centre strategy 2. Use different risk assessment methodologies together with practical tips specifically for data centre migrations to reduce the risk during a data centre migration 3. Understand different migration strategies 4. Understand the legal aspects when migrating a data centre 5. Understand the importance of Business Service Reviews and Service Level Objectives 6. Size and design the target data centre 7. Understand the importance of detailed discovery and how dependencies influence migration waves 8. Understand the safety requirements during migration 19. Get lots of practical tips when moving to another data centre This course is designed to expose participants to a step-by-step methodology which will enable them to reduce the risks involved when undertaking a data centre migration. It will also give participants a lot of valuable practical hints and tips by trainers having extensive experience in moving and consolidating mission critical data centre. Data Centre Strategy Data centre lifecycle Reasons to migrate a data centre Alternatives to data centre migration Consolidation Outsourcing Cloud computing Upgrade existing data centre or build new Project Management Project management and methods Scope statement Statement Of Work (SOW) Work Breakdown Structure (WBS) Allocate time to the project Cost and estimation methodology Project communication Risk Management Risk management and methods Risk identification Risk assessment methodologies Qualitative approach Semi-quantitative approach Quantitative approach Risk evaluation Risk treatment Risk in data centre migrations Migration Strategies Different data centre migration strategies Heterogeneous migration Homogeneous migration Physical migration Different IT transformations Pre-migration transformation Migration transformation Post-migration transformation Legal Aspects Regulatory requirements Contractual considerations Legal aspects when decommissioning High Level Discovery & Planning The importance of Business Service Reviews The concept of Availability The concept of Recoverability The importance of Service Level Objectives Requirements on designing the target IT architecture Information needed for high level planning Design Target Data Centre Requirements for the target data centre Sizing the data centre Architectural requirements Cooling requirements Power requirements Security Detailed Discovery and Planning The importance of discovery Automated discovery tools Asset management Network and system dependencies Detailed migration planning Migration waves Staffing Warranties and insurance Safety Safety precautions Technical safety review Electrical safety Lifting Personal safety during migration Fire safety during migration Security Controversy between access and security Access control Managing security during migration Security during migration Key management Practical hints and tips Continuous improvement Implementation Rehearsal Route investigation Resourcing Logistics team Packing Transport Installing the equipment Post migration support End of Project Why project closure Lessons learned Phased completion of project Criteria for project closure The outcome of the project End of project Exam: Certified Data Centre Migration Specialist Actual course outline may vary depending on offering center. Contact your sales representative for more information.

This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: Understand debtors and communicate with them effectively Improve their telephone and writing skills Appreciate the key legal issues Track down 'gone-aways' Improve their collection rates 1 Giving credit and collecting debts The benefits when you get it right The cost of getting it wrong 2 Analysing yourself The importance of making the right 'first impression' Assessing your own personal communication style and how this affects your results How do you (or might you) look in the debtor's eyes? What would you like to change? 3 Analysing your debtors Types of debtorThe delaying debtorThe genuine debtorThe cashflow or hardship problem debtorThe ones who never intended to pay Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 Understanding debt recovery and the law Data protection issues County Court suing enforcement methods Human rights and debt recovery Retention of title matters 5 Telephone skills for debt recovery A 7-point plan which works every time Learning by example: listening to and analysing some pre-recorded (or live) collection callsWhat was done well?What should have been done differently?Did the collector recognise opportunities?Did the collector create opportunities where seemingly none existed?Did the collector negotiate well or not at all? 6 Writing skills for debt recovery Key phrases to avoid What to include A sample letter which gets results in over 90% of cases 7 Tracking down the 'gone aways' A unique debtor-tracing plan Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 Course review The traps to avoid Key personal learning points

Duration 5 Days 30 CPD hours This course is intended for Experienced security administrators or network administrators Overview By the end of the course, you should be able to meet the following objectives: Describe the architecture and main components of NSX-T Data Center Explain the features and benefits of NSX-T Data Center Deploy the NSX Management cluster and VMware NSX Edge™ nodes Prepare VMware ESXi™ and KVM hosts to participate in NSX-T Data Center networking Create and configure segments for layer 2 forwarding Create and configure Tier-0 and Tier-1 gateways for logical routing Use distributed and gateway firewall policies to filter east-west and north-south traffic in NSX-T Data Center Configure Advanced Threat Prevention features Configure network services on NSX Edge nodes Use VMware Identity Manager and LDAP to manage users and access Explain the use cases, importance, and architecture of Federation This five-day, fast-paced course provides comprehensive training on how to install, configure, and manage a VMware NSX-T? Data Center environment. This course covers key NSX-T Data Center features and functionality offered in the NSX-T Data Center 3.2 release, including the overall infrastructure, logical switching, logical routing, networking and security services, firewalls and advanced threat prevention, and more. Course Introduction Introductions and course logistics Course objectives VMware Virtual Cloud Network and NSX-T Data Center Introduce the VMware Virtual Cloud Network vision Discuss NSX-T Data Center solutions, use cases, and benefits Explain NSX-T Data Center architecture and components Describe the VMware NSXTM product portfolio and features Explain the management, control, data, and consumption planes and function Preparing the NSX-T Data Center Infrastructure Describe NSX Management Cluster Deploy VMware NSXTM ManagerTM nodes on VMware ESXi and KVM hypervisors Navigate through the NSX Manager UI Explain data-plane components such as N-VDS/VDS, transport nodes, transport zones, profiles, and more Perform transport node preparation and establish the data center infrastructure Verify transport node status and connectivity NSX-T Data Center Logical Switching Introduce key components and terminology in logical switching Describe the function and types of L2 segments Explain tunneling and the GENEVE encapsulation Configure logical segments and attach hosts using NSX Manager UI Describe the function and types of segment profiles Create segment profiles and apply them to segments and ports Explain the function of MAC, ARP, and TEP tables used in packet forwarding Demonstrate L2 unicast packet flow Explain ARP suppression and BUM traffic handling NSX-T Data Center Logical Routing Describe the logical routing function and use cases Introduce the two-tier routing architecture, topologies, and components Explain the Tier-0 and Tier-1 Gateway functions Describe the logical router components: Service Router and Distributed Router Discuss the architecture and function of NSX Edge nodes Discuss deployment options of NSX Edge nodes Configure NSX Edge nodes and create NSX Edge clusters Configure Tier-0 and Tier-1 Gateways Examine the single-tier and multitier packet flow Configure static routing and dynamic routing, including BGP and OSPF Enable ECMP on Tier-0 Gateway Describe NSX Edge HA, failure detection, and failback modes Configure VRF Lite NSX-T Data Center Bridging Describe the function of logical bridging Discuss the logical bridging use cases Compare routing and bridging solutions Explain the components of logical bridging Create bridge clusters and bridge profiles NSX-T Data Center Firewalls Describe NSX segmentation Identify the steps to enforce Zero-Trust with NSX segmentation Describe the Distributed Firewall architecture, components, and function Configure Distributed Firewall sections and rules Configure the Distributed Firewall on VDS Describe the Gateway Firewall architecture, components, and function Configure Gateway Firewall sections and rules NSX-T Data Center Advanced Threat Prevention Explain NSX IDS/IPS and its use cases Configure NSX IDS/IPS Deploy the NSX Application Platform Identify the components and architecture of NSX Malware Prevention Configure NSX Malware Prevention for east-west and north-south traffic Describe the use cases and architecture of NSX Intelligence Identify the components and architecture of VMware NSX© Network Detection and Response? Use NSX Network Detection and Response to analyze network traffic events. NSX-T Data Center Services Describe NSX-T Data Center services Explain and configure Network Address Translation (NAT) Explain and configure DNS and DHCP services Describe VMware NSX© Advanced Load Balancer? architecture, components, topologies, and use cases. Configure NSX Advanced Load Balancer Discuss the IPSec VPN and L2 VPN function and use cases Configure IPSec VPN and L2 VPN using the NSX Manager UI NSX-T Data Center User and Role Management Describe the function and benefits of VMware Identity Manager? in NSX-T Data Center Integrate VMware Identity Manager with NSX-T Data Center Integrate LDAP with NSX-T Data Center Identify the various types of users, authentication policies, and permissions Use role-based access control to restrict user access NSX-T Data Center Federation Introduce the NSX-T Data Center Federation key concepts, terminology, and use-cases. Explain the onboarding process of NSX-T Data Center Federation Describe the NSX-T Data Center Federation switching and routing functions. Describe the NSX-T Data Center Federation security concepts.

English as a foreign language Prepare to pass the citizenship English language test (IELTS life skills) Classes from A1 to B1 level of the CEFR (Common European Framework of Reference for Languages) . A1-A2 Elementary This course is designed for students of English who have little knowledge of the English language and want to achieve a better level. The course will focus on speaking practice, reading comprehension and pronunciation skills, writing and grammar. The syllabus: countries, numbers, possessive pronouns, days of the week, pronunciation skills (linking, stress, intonation). Family vocabulary and everyday objects; present tense of most common regular and irregular verbs. Asking questions and talking about activities, can and can’t, transports, some and any, how much and how many. Past simple, regular and irregular verbs, ordering food and drinks, dates and other past time phrases, buying tickets, asking politely, past simple, negative forms and questions, shops and shopping for clothes. Comparative adjectives, use of articles, going out and staying in, might and will, education and careers, filling a form, present perfect and sentence stress. Prepositions of movement, going places and describing things in a town, real life: for example, telephoning; consolidation activities. A2 - B1 Pre-intermediate This course will develop further your English language skills acquired with the Elementary course. This course will help you with the preparation for the citizenship test. Each lesson will focus on a grammar topic, vocabulary, reading and pronunciation practice, writing. The syllabus: revision of questions; present simple and frequency phrases. Talking about leisure activities and games, past simple, positive and negative, time phrases (at, on, in ago), describing feelings, talking about daily routines and jobs; should and shouldn’t, present continuous for future arrangements; inviting people; Comparative and superlative adjectives, questions with: how, what and what … like? Describing people; vowel sounds and silent letters, weak forms of prepositions. Quantifiers with countable and uncountable nouns, asking and giving directions. Present tense after if, adjectives for describing places, talking about how things were in the past, used to, past continuous, talking about health. Like and would like, conditional sentences with would, present simple passive and past simple passive, talking about products and personal items, writing a review, giving your opinion. Present perfect continuous and past perfect. Job interviews, getting a job and personal characteristics, meeting people; making suggestions. B1 - B2 Intermediate Asking and answering questions: everyday activities, people around you. The difference between have and have got. Speaking practice. E-mail writing (informal). Pronunciation and stress sounds activities. Past simple and continuous. Pronunciation of the -ed sound for past simple endings. Vocabulary: remembering and forgetting. Listening and speaking: first meetings and childhood memories (used to). Real life: showing interest. Pronunciation: sounding polite. Speaking practice. The sound /w/. Comparatives and superlatives. Describing towns and cities. Readings and discussions topics about travel and places to visit. Phrases for comparing. Design your own tour. Real life: booking a flight. Present perfect simple: strong and weak forms of ‘have’. Describing life events. Speaking: talking about people you admire. Writing task: curriculum vitae. Vocabulary: ‘take’. For, since and ago and the present perfect continuous. Pronunciation: linking. Comparing the past and the present. Future forms and future clauses with if, when etc. Talking about work. How to write a covering letter. Real life: a formal telephone call. Adjectives: -ed/-ing. Extreme adjectives. Write a review of a book/concert. Writing a consumer review. The passive forms. Speaking practice. Ripetizioni d’inglese Who these courses are for: Italian speakers who live in the UK who want to improve their skills to pass the UK citizenship exams (IELTS life skills). for Italian schoolchildren who need to prepare for exams (such as ‘esame di maturita’). for Italian students who want to improve their grades at school or simply need help with homework. for adults who want to improve their English for work or travel. IELTS – International English Language Testing System Life in the UK Test

Duration 5 Days 30 CPD hours This course is intended for Operators, administrators, and architects responsible for the creation, maintenance, or delivery of remote and virtual desktop services. Overview By the end of the course, you should be able to meet the following objectives: Recognize the features and benefits of Horizon Use VMware vSphere to create VMs to be used as desktops for Horizon Create and optimize Windows VMs to create Horizon desktops Install and configure Horizon Agent on Horizon desktop Configure and manage the VMware Horizon Client™ systems and connect the client to a VMware Horizon desktop Configure, manage, and entitle desktop pools of full VMs Configure, manage, and entitle pools of instant-clone desktops Create and use Remote Desktop Services (RDS) desktops and application pools Monitor the Horizon environment using Horizon Console Dashboard and Horizon Help Desk Tool Implement a structured approach to troubleshooting Resolve common issues that occur in a Horizon environment Troubleshoot issues with linked and instant clones Configure the Windows client Identify the correct log level for gathering logs Optimize protocols for the best end-user experience VMware Horizon© 8: Virtual Desktop Bootcamp is a five-day combination course of VMware Horizon 8: Skills for Virtual Desktop Management and VMware Horizon 8: Virtual Desktop Troubleshooting. This training combination gives you the skills to deliver virtual desktops and applications through a single virtual desktop infrastructure platform. You build skills in configuring and managing VMware Horizon 8 through a combination of lecture and hands-on labs. You learn how to configure and deploy pools of virtual machines and how to provide a customized desktop environment to end-users. Additionally, you learn how to resolve common issues that occur in a VMware Horizon environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators. Course Introduction Introductions and course logistics Course objectives Introduction to VMware Horizon Recognize the features and benefits of VMware Horizon Describe the conceptual and logical architecture of VMware Horizon Introduction to Use Case Define a use case for your virtual desktop and application infrastructure Convert customer requirements to use-case attributes vSphere for Horizon 8 Explain basic virtualization concepts Use VMware vSphere© Client? to access your vCenter Server system and VMware ESXi? hosts Create, provision, and remove a virtual machine VMware Horizon Desktops Create a Windows and a Linux virtual machine using vSphere Optimize and prepare Windows and Linux virtual machines to set up VMware Horizon desktop VMs VMware Horizon Agents Outline the configuration choices when installing Horizon Agent on Windows and Linux virtual machines Create a gold master for Windows Horizon desktops VMware Horizon Pools Identify the steps to set up a template for desktop pool deployment List the steps to add desktops to the VMware Horizon© Connection Server? inventory Compare dedicated-assignment and floatingassignment pools Outline the steps to create an automated pool Define user entitlement Explain the hierarchy of global, pool-level, and userlevel policies VMware Horizon Client Options Describe the different clients and their benefits Access Horizon desktop using various Horizon clients and HTML Configure integrated printing, USB redirection, and the shared folders option Configure session collaboration and media optimization for Microsoft Teams Creating and Managing Instant-Clone Desktop Pools List the advantages of instant clones Explain the provisioning technology used for instant-clone desktop pools Set up an automated pool of instant clones Push updated images to instant-clone desktop pools Creating RDS Desktop and Application Pools Explain the difference between an RDS desktop pool and an automated pool Compare and contrast an RDS session host pool, a farm, and an application pool Create an RDS desktop pool and an application ool Access RDS desktops and application from Horizon Client Use the instant clone technology to automate the build-out of RDSH farms Configure load-balancing for RDSHs on a farm Monitoring VMware Horizon Monitor the status of the VMware Horizon components using the Horizon Administrator console dashboard Monitor desktop sessions using the HelpDesk tool Overview of Virtual Desktop Troubleshooting Structured approach to troubleshooting configuration and operational problems Applying troubleshooting methods