57529 Courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 5 Days 30 CPD hours This course is intended for This class is intended for DBAs and IT Professionals who are responsible for administration and maintenance of PostgreSQL, and want to increase proficiency and learn best practices. Targeted at: DBAs and Architects, and appropriate for Analysts, Support Engineers, and other IT professionals Overview Please refer to overview This is an immersive 5-day class that offers hands-on labs and combines the core topics from Foundations of Postgres Administration and Advanced PostgreSQL Administration into a one-week class, with significant savings over list price. Upon course completion, you will be prepared to manage mission critical PostgreSQL installations, and perform core administration tasks with confidence and skill. Course Outline 1 - POSTGRES SYSTEM ARCHITECTURE 2 - INSTALLATION AND GETTING STARTED 3 - CONFIGURATION, CREATING, MANAGING DATABASES 4 - USER TOOLS ? USING PSQL 5 - GUI TOOLS - USING PGADMIN 4 6 - SECURITY BASICS 7 - SQL PRIME BACKUP AND RECOVERY 8 - ROUTINE MAINTENANCE 9 - POSTGRES DATA DICTIONARY 10 - MOVING DATA 11 - SQL TUNING 12 - PERFORMANCE TUNING 13 - STREAMING REPLICATION 14 - TABLE PARTITIONING 15 - EXTENSION MODULES 16 - MONITORING 17 - UPGRADING BEST PRACTICES

Duration 2 Days 12 CPD hours This course is intended for This intermediate course is for operations personnel and technical staff who are directly involved in the installation, operation, systems support, and software support of their System z mainframe environment. Overview Identify the zEnterprise 196 and 114, System z10, System z9, and zSeries servers Describe the major differences of the function and features between the System z servers Describe and explain the concept of logical partitioning Identify how various resources are assigned to LPARs during initialization Describe the functions provided by the HMC and SE This course teaches you navigation, operation, and recovery techniques for the Hardware Management Console (HMC) in the System z environment. Through lecture and hands-on exercises, you learn setup and operating procedures for the HMC, gain indepth problem determination skills, practice HMC operations, and utilize recovery capabilities provided by the System z servers. WelcomeUnit 1: IBM mainframe server hardware: Overview Unit 2: Using the HMC classic style user interface Unit 3: Using the HMC tree style user interfaceUnit 4: Using the HMC to monitor System z servers Supporting labsReviewUnit 5: Activation profiles and operational tasksUnit 6: Single object operation: CPC session Supporting labs

Duration 5 Days 30 CPD hours This course is intended for The audience includes implementers, developers, system administrators, project teams, database administrators and engine project technical teams. The audience also includes consultants that are looking to gain an understanding of Maximo Asset Management 7.6.0.x and the engine. Overview After completing this course, you should be able to perform the following tasks: List the components of Tivoli's process automation engine Understand Maximo modules and applications Understand Tivoli's Process Automation Engine Create the foundation data necessary for Maximo Asset Management Customize the engine database and applications Automate IBM Service Management applications using workflows Use the Maximo Work Centers Use the Integration Framework to import and export data This course is designed for anyone planning to use Maximo Asset Management and Tivoli?s process automation engine with one of the IBM System Management (ISM) products. It is a course that introduces you to the features and functions of both products. IBM Maximo Asset Management Overview This unit focuses on Maximo as an overall product and how Maximo assists companies with their asset management lifecycle. Tivoli Process Automation Engine This unit describes the functions of Tivoli?s process automation engine and introduces the products that are based on the engine. This unit also introduces Start Centers and basic navigation. Architecture and components This unit covers the architecture of Tivoli?s process automation engine. The various components that make up the system are described. The unit will address Java EE servers and the basic use of WebSphere© as it relates to the engine. The unit then covers the organization of the administrative workstation and system properties. The unit briefly describes the setup of the system for using attachments. Foundation Data This unit covers the creation of foundation data for Tivoli?s process automation engine. The foundation data is the software constructs that are necessary in the basic configuration of the product. These constructs include organizations, sites, locations, classifications, and various engine financial configurations. Security Security addresses the need to protect system resources from unauthorized access by unauthenticated users. Resources in the system are protected by Authentication and Authorization. Database architecture This unit illustrates the possible database configurations using the Database Configuration application. It also presents specific command lines that you can run to configure the changes made on the attributes of business objects using the Database Configuration application. Work Management Work Management is a collection of components and products that work together to form a powerful process and work management system. This unit provides a look at work management and focuses on using Work Management to generate, process, and complete work orders. Customizing an application This unit provides an overview of the Application Designer and Migration Manager. You will learn how to change, duplicate and create applications. You will learn the process to move from development, integration testing, user acceptance testing and moving to production. Automation This unit provides a high-level overview of key automation application programs and their functionality. It describes cron tasks, which are used to automate jobs in the system. The unit then discusses various communication tools in the system such as Communication Templates and the E mail Listener application. Finally, automated means of notification using escalations and actions are covered. Workflow This unit focuses on workflow. You learn about the Workflow Designer and its tools. You also learn how to modify an existing workflow and how to manage the included workflows. Reporting This unit provides an overview of the data analysis and reporting options that you can use in the system to analyze data. You create query by example (QBE) reports, result sets, key performance indicators (KPI), and query-based reports (QBRs). Students can optionally review Appendix A to learn how to create a simple enterprise report using Business Intelligence Reporting Tools (BIRT) designer. This report provides an example of how developers create more complex, widely used reports for users. Integration Framework In this unit, a high-level overview of the Integration Framework is provided. The Integration Framework architecture and components are described and basic configuration steps are described. The configuration and steps for loading and exporting data to and from the system are covered. You have the opportunity to practice them also. Budget Monitoring This unit provides information on a new feature introduced in Maximo 7.6.0.8, the Budget Monitoring application. In this application, you can create budget records to monitor transactions in a financial period. Inspection Tools and Tasks This unit introduces the new Inspection application. You can use the Inspections tools to create online inspection forms by using your desktop computer or laptop, and you can use the forms to complete an inspection by using your desktop computer, laptop, or tablet. Troubleshooting This unit focuses on troubleshooting as a systematic approach to solving a problem. The goal is to determine why something does not work as expected and to resolve the problem. It discusses the configuration of logging in the application. It also covers basic troubleshooting techniques, some important component logs, and information about obtaining help from Tivoli Support. Additional course details: Nexus Humans U5TR712 - IBM Maximo Asset Management - System Administration and Development v7.6x training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the U5TR712 - IBM Maximo Asset Management - System Administration and Development v7.6x course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 45.625 Days 273.75 CPD hours Overview Live, instructor-led virtual classes: Benefit from an interactive classroom with added flexibility and convenience. Access to Red Hat certified instructors: Virtual classes are taught by the same experienced subject matter experts who lead classroom trainings. Flexible scheduling options: Various class topics and time options facilitate incorporating learning and preferences into busy schedules. Focused training sessions: Participants can narrow their learning to more specific topic areas. Choice of learning modality: A combination of self-paced materials and expert-taught classes maximizes learning. Train without traveling: Learn when, where, and how it is best for you Red Hat© Learning Subscription Premium provides a customizable learning experience with self-paced and live training options. Users can tailor their learning with recorded video classes, e-books, online content, and live virtual classes. A subscription provides access to content across the entire Red Hat product portfolio, content that is continuously updated by Red Hat experts. Live, instructor-led classes create an engaging, immersive learning experience. These interactive sessions compliment the on-demand, self-paced learning materials available with a Red Hat Learning Subscription for highly effective, flexible training for everyone from beginners to experienced professionals.This subscription provides an array of additional features to complement the learning experience. Cloud-based labs give the opportunity for hands-on practice in actual Red Hat environments. Expert extras are short, on-demand videos where Red Hat practitioners demonstrate innovative technologies in practical scenarios. Skills paths and pre-assessments are available for course selection guidance. Red Hat Learning Subscription Premium also includes certification exams. Red Hat?s exams are industry-recognized and performance-based. These exams validate that holders have the skills needed to undertake even the most ambitious technology projects. Reporting capabilities to track progress toward training and certification goals. 24x7 self-paced access to Red Hat online training and video classroom courses Content is created by Red Hat experts who build and use Red Hat technology and is directly related to Red Hat certification exams. Early access Be the first to explore in-development technology before it is officially released by accessing courses and labs in development. Cloud-based labs Get hands-on practice in authentic Red Hat environments, delivered 24x7 on six continents. Skills paths Map your learning and certification goals to one of the skills paths inside the platform to develop a strong foundation for a specific skill set. Certification exams and retakes Validate your skills through performance-based exams remotely or at a testing station. Exams can be taken when and where it's most convenient. Expert extras Red Hat field practitioners present short demo videos to supplement courses by showing innovative technologies and practices based on actual use cases. Expert chat Get direct answers and guidance from curriculum experts via a 30-minute chat session per day. Machine translations provide chat dialogue in local languages. E-book Downloads Download course e-books to continue learning offline. Reporting An individual?s dashboard provides a summary of training progress, courses and labs taken, and exam status. Management reports provide insights so a team?s engagement and progress can be measured. Globally available,translated content Access Red Hat?s most popular courses in as many as 11 languages: English, International Spanish, Brazilian Portuguese, French, Italian, German, Simplified Chinese, Korean, Japanese, Hindi, and Czech. Additional course details: Nexus Humans Red Hat Learning Subscription Premium training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat Learning Subscription Premium course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX

Duration 3 Days 18 CPD hours This course is intended for This course is recommended for technical professionals who support, install, deploy or administer Check Point products. Overview Know how to perform periodic administrator tasks. Describe the basic functions of the Gaia operating system. Recognize SmartConsole features, functions, and tools. Understand how SmartConsole is used by administrators to give user access. Learn how Check Point security solutions and products work and how they protect networks. Understand licensing and contract requirements for Check Point security products. Describe the essential elements of a Security Policy. Understand the Check Point policy layer concept. Understand how to enable the Application Control and URL Filtering software. Blades to block access to various applications. Describe how to configure manual and automatic NAT. Identify tools designed to monitor data, determine threats and recognize opportunities for performance improvements. Describe different Check Point Threat Prevention solutions for network attacks. Articulate how the Intrusion Prevention System is configured, maintained and tuned. Understand the Infinity Threat Prevention system. Knowledge about Check Point's IoT Protect. Learn basic concepts and develop skills necessary to administer IT security fundamental tasks. Course Outline Configure the Security Management Server. Use the WebUI to run the First Time Wizard. Install the Smart Console. Install the Alpha Gateway using the network detailed in the course topology. Demonstrate how the Security Management Server and Gateway communicate. Test SIC Status. Create multiple administrators and apply different roles and permissions for simultaneous administration. Validate existing licenses for products installed on the network. Create and configure host, network and group objects. Create a simplified Security Policy. Demonstrate how to use Security Zones in policy. Demonstrate how to share a layer between Security Polices. Configure Network Address Translation for server and network objects. Enable Identity Awareness. Deploy user access roles for more granular control of the security Policy. Generate network Traffic and use traffic visibility tools to monitor the data. Use SmartConsole and SmartView Monitor to view status, alerts, and block suspicious traffic.

Duration 5 Days 30 CPD hours This course is intended for Data center systems engineers Field engineers Architects Cisco partners using Cisco Nexus Series switch platforms Overview After taking this course, you should be able to: Describe the platforms that make the Cisco Nexus 9000, 7000, 3000, and 2000 product families Describe Cisco Nexus platform implementations Explain Cisco Nexus platform management Describe Port Channels and Virtual Port Channels Configure First Hop Redundancy protocols Configure security features of Cisco Nexus devices Describe the Cisco Nexus devices routing and forwarding Describe Virtual Extensible LAN (VXLAN) Describe Quality of Service (QoS) on Cisco Nexus Devices Explain system management and monitoring processes Describe Cisco NX-OS programmability Describe Cisco Nexus storage services Configure device aliases and zoning Configure FCoE Configure NPIV and NPV modes The Implementing Cisco NX-OS Switches and Fabrics in the Data Center (DCNX) v1.0 course gives you a detailed understanding of the CiscoNexus switch platform and teach you how to install, configure, and manage Cisco Nexusswitch platforms in a scalable, highly available environment. Through a combination of lectures and hands-on labs, you will learn how to describe various aspects of the Cisco Nexus product families and platforms, including implementation, management, security, programmability and storage. Additionally, you will learn how to configure device aliases and zoning, Fibre Channel over Ethernet (FCoE), and N-Port Identifier Virtualization (NPIV), and N-Port Virtualization (NPV) modes. Course Outline Describing Cisco Nexus Series Switches Describing Cisco Nexus Platforms Implementation Describing Cisco Nexus Platforms Management Describing Port Channels and Virtual Port Channels Configuring First Hop Redundancy Protocols Configuring Cisco Nexus Security Features Describing Cisco NX-OS Routing and Forwarding Describing Virtual Extensible LAN Describing QoS on Cisco Nexus Devices Configuring System Management and Monitoring Describing Cisco NX-OS Programmability Describing Cisco Nexus Storage Services Configuring Fibre Channel Over Ethernet Describing Device Aliases and Zoning Configuring NPIV and NPV Modes

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Data Consultants/Managers, Developers, Program/Project Managers, and System Administrators. Overview This course is designed to give you the comprehensive skills needed to work with the Information Design Tool. The Information Design Tool enables designers to extract, define, and manipulate metadata from relational and OLAP sources to create and deploy SAP BusinessObjects universes.In this course you learn how to use data from different source systems (SAP and non-SAP) with the SAP BusinessObjects BI client tools. This five-day course is designed to give you the comprehensive skills and in-depth knowledge needed to create SAP BusinessObjects universes using the SAP BusinessObjects Information Design Tool. Basic SAP BusinessObjects Universe Design Describing Universes Defining the Components of a Universe Data Connections Defining connections Data Foundations Creating Data Foundations Using Joins Business Layers Accessing Data through the Business Layer Integrating the Business Layer Components Validating Objects Creating Measure Objects Creating Shortcut Joins Loops in a Data Foundation Resolving Loops with Joined Tables Resolving Loops Using Aliases Resolving Loops Using Contexts Detecting Contexts Editing Contexts Testing Contexts Resolving Recursive Loops Data Restrictions Defining Data Restrictions Applying Mandatory Data Restrictions Applying Optional Data Restrictions Lists of Values (LOV) Providing a List of Values Parameters Illustrating Runtime Parameters Object @functions Using Object @functions in Queries Applying the Aggregate Awareness Optimization Method Using Other @ Functions Navigation Paths Defining Drill Down Navigation Paths Derived Tables Creating Derived Tables Key Awareness Defining Numeric Keys Universe Management with Data Foundation and Business Layer Views Managing a Universe using the Data Foundation View Managing a Universe using the Business Layer View Universe Optimization Optimizing Universes Using Parameters Universe Deployment and Security Deploying a Universe Securing a Published Universe Creating Data Security Profiles Creating Business Security Profiles Assigning Security Profiles to Users Identifying the Priority of Security Settings Updating a Published Universe SQL Clause Processing Problems Determining How the Order of SQL Clauses Affects Data Returned Detecting Ambiguity Caused by SQL Requests Run Against Joined Tables Resolving Ambiguity Caused by SQL Requests Run Against Joined Tables Identifying Fan Traps Resolving Ambiguity Caused by SQL Requests Run Against Joined Tables Outer Join Problem Resolution Resolving an Ambiguous Outer Join Using @AggregateAware Universe Creation from Different Data Sources Identifying the Different Data Sources Creating an OLAP Universe Creating a Multi-source Universe Shared Projects Using Shared Projects Manipulating Other Designers' Resources Universe Conversion Converting Existing .unv Universes Translation Deploying Universes in Different Languages

Duration 5 Days 30 CPD hours This course is intended for Cloud architects, systems engineers, datacenter administrators, and cloud administrators with experience in managed services or managing a service provider environment. Overview By the end of the course, you should be able to meet the following objectives: Understanding NSX-T Data Center and VMware Cloud Director fundamentals List the various NSX-T Data Center components List the use cases and topologies of VMware Cloud Director networks Discuss the VMware Cloud Director provider networking configurations Discuss the VMware Cloud Director tenant networking configurations Discuss NSX Advanced Load Balancer and its components Discuss NSX Advanced Load Balancer configuration and integration with VMware Cloud Director Enable a layer 2 stretched network that spans across multiple VMware Cloud organization VDCs Showcase the importance of the VMware Cloud Director migration tool and its functionality Manage resources from the VMWare Cloud Director console and use VMware vRealize Operations Manager™ In this five-day course, you focus on designing, integrating, configuring, and managing VMware Cloud Director? 10.x with VMware NSX-T© Data Center and VMware NSX© Advanced Load Balancer?. You learn about creating Network Pools and Edge Cluster management. You also learn about creating and managing an external network and creating and managing the organization of VDC, vApp, and data center group networks. Course Introduction Introductions and course logistics Course objectives VMware Cloud Director Data Center Fundamentals Explain NSX-T Data Center and its architecture Discuss various NSX-T Data Center components Describe NSX-T Data Center objects and their creation methods List the various requirement and maximum configuration details Explain NSX-T Data Center and its architecture Discuss various NSX-T Data Center components Describe NSX-T Data Center objects and their creation methods Explain VMware Cloud Director and its architecture List the various requirement and maximum configuration details Discuss VMware Cloud Director pre-requisites and deployment Discuss the use cases and features of VMware Cloud Director List the various requirement and maximum configuration details Discuss the design best practices Provider Configuration Discuss the integration of VMware vCenter Server© with VMware Cloud Director Discuss the integration of NSX-T Data Center with VMware Cloud Director Explain the provider side networking concepts and features Tenant Configuration Discuss the various types of organization VDC networks that can be created using NSX-T Data Center Explain the edge services available under each type of Organization VDC networks Explain what vApp network is Discuss various types of vApp networks Cross VDC networking with NSX-T Explain data center groups Configure cross-VDC networking and L2 stretched networks Configure a distributed firewall for a Data Center Group NSX Advanced Load Balancer Describe the NSX Advanced Load Balancer components and main functions Explain the NSX Advanced Load Balancer key features and benefits Understand and apply a Global Server Load Balancing design framework VMware NSX Migration for VMware Cloud Director Understand the main usage and purpose of the NSX migration for VMware Cloud Director List the supported topology and compatibility matrix List the supported features Understand the environmental prerequisites and how to prepare the edge cluster for bridging Know the logs and error handling exceptions Monitoring VMware Cloud Director Networking Discuss the methods to manage and monitor networking objects from VMware Cloud Director portals Understand the vRealize Operations Manager and vRealize Operations Manager Tenant App overview Discuss how to monitor VMware Cloud Director networking objects using vRealize Operations Manager and vRealize Operations Manager Tenant App Create views and reports Describe the use of vCloud Usage Meter with VMware Cloud Director