7958 Courses

The main aim of this workshop is to encourage and enable delegates to present their sales messages stylishly and persuasively to expert buying audiences and improve their conversion rates. The focus is placed firmly on performance and creativity in top level presenting. It is aimed at experienced sales professionals who are expert at selling but need to be able to present and pitch for business at high skill levels in order to land major accounts. Delegate numbers will be restricted to 4 people. Delegates should be willing and be prepared to give video-recorded presentations as part of the course. Course Syllabus The syllabus of the Sales Presenting course is comprised of two modules, covering the following: Module One Components of Top Presenting Preparation and performance in presenting Being stylish and compelling Differentiation, risk-taking and presenting Connecting with your audience Achieving impact and drama Creating a buying emotion Getting out of a comfort zone First delegate presentations Module Two Pitching in Teams Getting your act together - the plan Looking and sounding like a team The buyer's perspective Getting your moves right - choreography Dealing successfully with questions Rehearsing to succeed Second delegate presentations Dragon's Den Exercise The delegation is split into two groups, each with a specific product or service to win the Dragons' investment. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an "I'm in" or an "I'm out" reply. A full debrief is then conducted covering: Planning Commercial consequences Putting forward a business case Critical thinking Negotiating Selling skills Presentation skills Profile building Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Description Linux has grown into an industry-leading software and service delivery platform that is used for everything from super computers and Web servers to virtualized systems and your Android phone. This growth creates a high demand for qualified Linux professionals. This CompTIA Linux+ Certification - Complete Video Course is designed to prepare you for the CompTIA Linux+ certification exam. It will provide you a comprehensive look at common tasks performed by system administrators. This includes installation, Management of Linux systems from the command line and the GUI, user administration, file permissions, customization, software configuration, Management of Linux-based clients, troubleshooting, and much more. Expanded coverage of networking and security are covered, which is in step with the CompTIA exam objectives. With this course, you'll acquire the fundamental skills and knowledge you need to successfully configure, manage and troubleshoot Linux systems. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our CompTIA Linux+ Certification - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Installation Linux Introduction FREE 00:25:00 Pre-installation Tasks 00:09:00 Linux Installation 00:18:00 Using Linux Graphical User Interfaces 00:26:00 Command Line Linux 00:56:00 File and Directory Management Directory Organization 00:33:00 File Management 00:58:00 Removable Storage 00:19:00 System Administration Users and Groups 00:57:00 File and Directory Permissions 00:53:00 User Environment Configuration 00:29:00 GUI Configuration 00:18:00 Application Management Packages and Package Managers 00:30:00 Source Code Software 00:20:00 System Configuration Disk Management 00:46:00 File System Management 00:29:00 Device Management 00:13:00 Process and Module Management Process Management 00:35:00 Process Priority and Execution 00:12:00 Kernel Modules 00:24:00 System Maintenance Backup and Restore 00:38:00 Scheduling Tasks 00:14:00 Performance Monitoring 00:26:00 Logging 00:39:00 Networking Networking Basics 00:58:00 Network Services 00:36:00 Domain Name Services 00:29:00 File Sharing and Printing Network File Resources 00:25:00 Printing 00:16:00 Interoperability Network Interoperability 00:18:00 Remote Desktop Access 00:08:00 Security System Security 00:23:00 Network Security 00:32:00 Web Environment Web Services 00:43:00 MySQL Services 00:13:00 FTP and Email Services FTP Services 00:36:00 Mail Services 00:05:00 Troubleshooting and Maintenance Booting Linux 00:28:00 Network Troubleshooting 00:11:00 Scripting Basics 00:08:00 Mock Exam Mock Exam- CompTIA Linux+ Certification - Complete Video Course 00:20:00 Final Exam Final Exam- CompTIA Linux+ Certification - Complete Video Course 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Improvers: Addressing the bit between just getting it & getting good at it - where we jam improver level songs with learning your first barre chords and scales and starting to get to grips with musical theory snuck into the jamming fun An improver player is someone who can play open chords, read tab and chord boxes and feels fairly comfortable playing a few songs and changing between chords. You are now ready to learn barre chords, licks, riffs and theory

Improvers: Addressing the bit between just getting it & getting good at it - where we jam improver level songs with learning your first barre chords and scales and starting to get to grips with musical theory snuck into the jamming fun An improver player is someone who can play open chords, read tab and chord boxes and feels fairly comfortable playing a few songs and changing between chords. You are now ready to learn barre chords, licks, riffs and theory

The course will provide a comprehensive overview of Consul and its capabilities, including deploying a single data center, registering services using service discovery, and accessing Consul Key/Value (KV). It is designed for individuals who possess basic terminal skills and have an understanding of application and data center/cloud networking architectures for running applications.

Our Aim is Your Satisfaction.! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Challenging Behaviour course might help you get there! Expand your expertise with high-quality training - study the Challenging Behaviour course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Challenging Behaviour online training course. This Diploma in Challenging Behaviour at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! The Challenging Behaviour course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Challenging Behaviour course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Challenging Behaviour course. This Challenging Behaviour training can help you to accomplish your ambitions and prepare you for a meaningful career. So, enrol on this Challenging Behaviour course today and gear up for excellence! Why Prefer This Challenging Behaviour Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS after completing this Challenging Behaviour course. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Challenging Behaviour course: Module 01: Understanding Pressure Module 02: The Relationship Between Stress and Performance: The Inverted-U Theory Module 03: Strategies to Cope with Pressure Module 04: Introduction to Critical Thinking Module 05: What Are the Critical Thinking Steps? Module 06: Critical Thinking Strategies Module 07: Problem-Solving Through Critical Thinking Module 08: Stress in the Workplace Module 09: Managing Stress at Work Module 10: Personal Stress Management Module 11: Communication During and After a Crisis Module 12: Building a Crisis Resilient Workforce Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Challenging Behaviour at QLS Level 4 exam, you will be able to request a CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Challenging Behaviour course. This course is open to everybody. Career path After completing this Challenging Behaviour course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Challenging Behaviour at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Challenging Behaviour at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

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PfMP® Exam Prep: Virtual In-House Training This is an intensive PfMP® Exam preparation course. This learning experience guides you through the multi-faceted discipline of portfolio management by focusing on the related technical, leadership, and business skills required to navigate it in the real world. First and foremost, this is an intensive PfMP® exam preparation course. Over the course, we go beyond exam prep to provide selected practice in applying key portfolio management skills, tools, and techniques. This learning experience guides you through the multi-faceted discipline of portfolio management by focusing on the related technical, leadership, and business skills required to navigate it in the real world. The journey zooms in and out between governance context and specific operational activities. The ultimate goal is practical application, with the bonus of certification along the way. What You Will Learn By the end of this program, you will be able to: Align and manage the portfolio, strategically, to satisfy organizational objectives and priorities, through benefit realization Articulate and emulate the role of a portfolio manager Apply the principles and skills of a portfolio manager to your real-world environment Study and prepare for the PfMP® Examination Apply for the certification, per the PMI PfMP Handbook and pass the initial panel review on your application Getting Started Course Overview Details of the PfMP® Certification process Foundation Concepts Projects, program, and portfolios A portfolio management process Strategy and value The role of the portfolio manager The role of key stakeholders Life cycle management The Portfolio Life Cycle Overview of Life Cycle Portfolio Management Information System (PMIS) Governance within the Portfolio Life Cycle Strategic Management Strategy concepts Supporting documentation and the strategic plan Planning and optimization Organizational risk appetite Managing strategic change Governance Management Overview and Guiding Principles The Concept of Governance Effective Design Factors Governance Roles Capacity and Capability Management Overview and Guiding Principles Capacity Management and Planning Supply and Demand (Management and Optimization) Organization Capabilities (Assessment and Development) Performance Management (Reporting, Analytics, and Balance) Stakeholder Engagement The Importance of Stakeholders Overview and Guiding Principles Definition and Identification Analysis and Planning Communications Approaches and Management Value Management Overview (Guiding Principles, Definition, and Components) Negotiating Expected Value Maximizing Value Assuring Value Realizing Value Measuring and Reporting Value A Look at Tools Risk Management Overview and Guiding Principles Portfolio Risk Planning Portfolio Risk Identification Portfolio Risk Assessment Portfolio Risk Response Examination Content Outline (ECO) Overview Structure Strategic Tasks Mapping Governance Tasks Mapping Performance Tasks Mapping Risk Tasks Mapping Communication Tasks Mapping List of Knowledge and Skills Exam Prep and Practice Overview Documenting experience Submitting the application Preparing to sit for the exam