59727 Courses

Non-profit organisations face unique challenges that demand a diverse set of skills across fundraising, leadership, and management. This course is designed to equip staff, board members, and volunteers with essential knowledge in areas such as charity accounting, grant writing, and strategic planning. Whether you are involved in marketing, public relations, or event coordination, the training modules cover a wide range of topics tailored specifically to the needs of non-profits, helping your team operate effectively and confidently in an ever-evolving sector. From mastering financial management and digital marketing techniques to enhancing team leadership and conflict resolution capabilities, this course offers a rich selection of subjects relevant to today’s non-profit environment. Delivered entirely online, the content allows participants to engage at their own pace, making it accessible regardless of location or schedule. It’s an ideal choice for organisations looking to develop a well-rounded team capable of meeting diverse organisational goals with clarity and professionalism. Key Features: CPD Certified FREE Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Training for Non Profit OrganisationsIncludes: Course 01: Fundraising Course 02: How to Fundraise: A Guide to Fundraising for Non-Fundraisers Course 03: Charity Accounting Course 04: Public Speaking Course 05: Leadership and Management Diploma Course 06: Marketing Course 07: Equality, Diversity and Discrimination Course 08: Team Management Course 09: Remote Team Management Course 10: People Management Skills Course 11: Event Planning Course 12: Grant Writing for Non-Profits Course 13: Public Relations Course 14: Financial Analysis Course 15: Financial Management Course 16: Crisis Management Course 17: Event Crowd Control Course 18: Budgeting Course 19: Digital Marketing Course 20: Equality, Diversity & Inclusion Course 21: Cross Cultural Awareness Course 22: Document Control Course 23: Project Management Diploma Course 24: Resilience Training Course 25: Strategic Planning and Analysis for Marketing Course 26: Conflict Resolution Training Learning Outcomes: Fundraising techniques Charity accounting principles Financial management practices Public speaking and PR strategies Leadership and management Employ digital marketing Crisis management and conflict resolution techniques Accreditation All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. CPD 260 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Non-profit staff, boards, and volunteers Career path Charity Fundraiser Non-profit Manager Grant Writer Public Relations Officer Event Coordinator Project Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

About this training course This 3-day introductory-level course provides a comprehensive overview of international accounting and finance practices in the E&P industry. It is particularly suitable for finance personnel who are new to the oil and gas industry, or want to gain a broader understanding of oil and gas financial policy, joint venture and cost-control topic areas. Training Objectives After the completion of this training course, participants will be able to: Comprehend an overview of accounting policies and practices in the oil and gas industry Manage project development and operating costs Understand the accounting and financial management implications of exploring for and producing oil and gas Review the background to financial issues like joint ventures that are unique to the E&P industry, and their accounting treatment Target Audience This training course is suitable and will greatly benefit the following specific groups: Finance staff new to the industry who require a grounding in the various specialist discipline areas that typically comprise an oil and gas company finance function Finance personnel who are being developed for broader accounting and financial management responsibilities Audit and information systems staff who have frequent dealings with financial controls and systems Treasury and tax specialists who require a better understanding of E&P finance and accounting Course Level Basic or Foundation Training Methods The training instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all the topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught in their own organization. Course Duration: 3 days in total (21 hours). Training Schedule 0830 - Registration 0900 - Start of training 1030 - Morning Break 1045 - Training recommences 1230 - Lunch Break 1330 - Training recommences 1515 - Evening break 1530 - Training recommences 1700 - End of Training The maximum number of participants allowed for this training course is 25. This course is also available through our Virtual Instructor Led Training (VILT) format. Trainer Your expert course leader has more than 30 years of experience in the international oil and gas industry, covering all areas of Finance and Audit, including involvement in Commercial roles. During her 19 years with ENI she worked in Italy, Netherlands, Egypt and UK and was CFO for 2 major ENI subsidiaries. She has delivered training courses in Accounting, Audit, Economics and Commercial topics in many Countries. She has a Degree in Economics & Accounting and is a Certified Chartered Accountant. She is also a Chartered Auditor and an International Petroleum Negotiator. Outside of work, she is inspired by the beauty of nature and art, helping disadvantaged people, sports (football, golf) and her cat. Courses Delivered Internationally: E&P Accounting, Auditing in the Oil & Gas Industry Cost Control & Budgeting Introduction to the Oil & Gas Industry Petroleum Project Economics Contracts Strategy International O&G Exploitation Contracts POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Our Fundraising - CPD Accredited Course offers individuals a robust understanding of the fundraising sector, focusing on essential strategies, key techniques, and the ethical considerations involved. This course is designed to help you navigate the increasingly important world of fundraising, whether you're new to the field or looking to refine your knowledge. With a detailed exploration of various fundraising methods, the course ensures you gain insight into the effective planning, management, and delivery of fundraising campaigns. By the end of the course, you will have a clear grasp of the vital principles and the tools necessary for success. This course is a must for anyone aiming to advance their career in the non-profit sector or expand their professional expertise in fundraising. Throughout the course, learners will gain the knowledge to assess fundraising opportunities, design donor engagement strategies, and understand the financial and regulatory aspects of fundraising. Upon successful completion, you will receive CPD accreditation, a valuable addition to your professional qualifications. Whether for career progression or personal interest, this course will help you build a solid foundation in fundraising principles, enabling you to approach your role with confidence and skill. Course Curriculum: Module 01: Introduction to Fundraising Module 02: Hiring and Training Development Staff Module 03: The Fundraising Cycle Module 04: Establishing Governance Module 05: Managing Budget, Taxes and Accounting Module 06: Fundraising Sources Module 07: Arranging Successful Fundraising Events Module 08: Marketing, Public Relations and Communications Module 09: Tools and Resources that Can Help in Fundraising Module 10: Crowdfunding Module 11: The Organisation and Use of Volunteers Module 12: Risk Management Module 13: Legal Responsibilities Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing Fundraising - CPD Accredited course. For each test, the pass mark will be set to 60%. CPD 15 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Fundraising - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Fundraising - CPD Accredited training.

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About this Training Course In turbulent times for the entire Energy Sector, Oil & Gas E & P segments are coming under tremendous pressure to reinvigorate. Oil Majors like Shell Plc are no longer termed as Oil & Gas Company but also branded as SHELL Energy, with technology at its forefront. The Risks, Scope and Context of Engineering, Procurement, Construction, Installation and Commissioning (EPCIC) Projects is evolving rapidly. Thus, the success of a project is dependent on the practical 'know how' in scoping, contract drafting, negotiation and execution competencies. Understanding the essential ingredients of contracts and mastering the international contracting principles will equip the participants to identify vague and ambiguous clauses, avoid dangerous and often hidden terms, and better understand the controlling position in a project. In this 3 full-day course, the participants will find out how to negotiate legacy contracts where parties are not allowed to edit any clauses during the bidding process. The participants will learn from the Case Law Reports and analysis to take home lessons learned from bitter experiences of their peers in the industry. It is designed to help those who need a solution to manage current contractual issues or those who execute contracts regularly and want to be more proficient in managing their contracts and projects, with changing contexts. The course is developed with the underlying objectives for the participants to: Enhance their current knowledge of the legal principles governing international Contracts from formation, execution to breaches, redresses and dispute resolution either as a party or as a consortium member or as a coverture. Manage Consortium and Joint Venture Partners inter-relationship and contractual responsibilities. Identify dangerous exposures due to joint and severally liable requirements of consortium-based contracts. Effectively Manage Risks of Projects, with Enforceable Contract Documents, by learning the purpose and potential benefits of maintaining evidence in compliance to the contract clauses. Learn the Contract Enforcement Nuggets of Owners and the Variation Claims Strategies of the Contractors. Allocation of contract management related roles / assignments and WBS within consortium partners for effective project management and profitable results. Use of Contract Terms & Conditions for enhancing project performance, monitoring, reporting, and achieving timely completion, thereby avoiding delays and disputes. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives Upon completion of the course, the participants will have learnt: Project management strictly in accordance with the contract and the corporate strategies. How to ensure that Variations Order claims are appropriately managed in turnkey and lump-sum contracts. Manage contemporary challenges and market factors with direct or indirect impact on the contracts. Managing all members of the Supply Chain from vendors to logistics services providers. Cost Engineering and Performance Management. How to manage Consortium Partners, Contractors, and Owner's representatives. When and how to obtain / grant extension of time (EOT) and costs. Ability to identify rights and obligations of each party to a contract instead of making subjective decisions. Ability to be firm in negotiations without violating terms of the agreements. Ability to spot different legal systems, contract laws and arbitration rules. Ability to negotiate and avoidance of disputes and resolution in amicable manner, in accordance with the provisions of the contract. Competency in developing and maintaining documentary evidence and traceability for all works executed during the project. Target Audience This course is specially curated for professionals from International Oil & Gas Industries including Offshore & Marine Sectors. They include the heads of strategic business units, contracts managers, project directors, project managers, general managers, corporate legal counsels, procurements and supply chain managers, lawyers and legal professionals engaged in the EPCIC Segments of the Oil & Gas Industry.   Course Level Intermediate Trainer Principal Management Consultant Chartered Valuer and Appraiser (CVA) FACICA | FAMTAC | FAIADR | M.S.I.D | Member, AIEN LL.M. (IP Law), M. Sc. (Maritime Studies), M. Tech (Knowledge Engineering), MBA, First Class CoC (MCA, UK), B. E. (Elect) Your expert course leader, during the last 47 year period, has worked and consulted in the industry verticals encompassing: Technology, Oil & Gas Exploration & Production, Petrochemical Process Plants and Power Plant Construction Projects, Logistics & Warehousing, Marine, Offshore, Oil & Gas Pipelines, Infrastructure Development Projects (Ports, Offshore Supply Bases, Oil & Gas Terminals and Airports etc), EPCIC Contracts, and Shipyards, in South East Asia, Africa, Middle East, Americas and Europe. He serves as the Principal Management Consultant with a management consultancy in Hong Kong and Singapore, specialising in the fields of corporate management consultancy, international contracts reviews and alternative dispute resolutions services. He undertakes special assignments for conducting audits and valuation of intangible properties involving proprietary processes for licensed production, and licensing of intellectual property rights (IP Rights) in patents, trademarks, and industrial designs. He is frequently engaged for assignments like due diligence, acquisitions, mergers, resolving various operational issues, technology transfer and agency services contracts reviews, cost controls, and enhancement of Supply Chain Management. He has been conferred the credentials of Chartered Valuer & Appraiser (CVA) by SAC and IVAS, in accordance with the international valuation standards setting body IVSC. His consulting experience includes Charterparty Management, Business Process Re-engineering, Diversifications, Corporate Development, Marketing, Complex Project Management, Feasibility Studies, Dispute Resolutions and Market Research. He has successfully assisted Marine and offshore E & P clients in managing contractual disputes arising from various international contracts for upgrading & conversion projects. He continues to be actively engaged in claims reviews, mediation, arbitration, litigation, and expert witness related assignments, arising from international contracts and Charterparty Agreements. He graduated with a Bachelor's degree in Electrical Engineering, MBA in General Management, Master of Technology in Knowledge Engineering, Master of Science in Maritime Studies, and LL.M. (IP Law). He also holds professional qualifications in Business Valuations and Appraisers for CVA, arbitration, law, and marine engineering, including the Chief Engineer's First-Class Certificate of Competency (MCA, UK). He is further qualified and accredited as Certified International Arbitrator, Chartered Arbitrator, Sports arbitrator under CAS Rules, WIPO Neutral, Australian Communications and Media Authority (ACMA) Bargaining Code Arbitrator, Accredited Adjudicator and Accredited Mediator (Malaysia). He is admitted to the international panels of arbitrators and neutrals with WIPO, Geneva; ACICA, AMTAC and ACMA, Australia; BVIAC (British Virgin Islands); JIAC (Jamaica); HKIAC Hong Kong; AIAC, Malaysia; AIADR, Malaysia; KCAB, Seoul, South Korea; ICA, Delhi, India; ICC (Singapore); SISV, Singapore; SCMA, Singapore; SCCA, Saudi Arabia; VIAC Vienna, Austria; Thailand Arbitration Centre (THAC), and Mediator with AIAC Malaysia, CMC, and SIMI Singapore. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Duration 4 Days 24 CPD hours This course is intended for Students for AZ-140: Configuring and Operating Microsoft Azure Virtual Desktop are interested in delivering applications on Azure Virtual Desktop and optimizing them to run in multi-session virtual environments. As an Azure Virtual Desktop administrator, you will closely with the Azure Administrators and Architects, along with Microsoft 365 Administrators. Azure Virtual Desktop administrator responsibilities include planning, deploying, packaging, updating, and maintaining the Azure Virtual Desktop infrastructure. They also create session host images, implement and manage FSLogix, monitor Azure Virtual Desktop performance, and automate Azure Virtual Desktop management tasks. This course teaches Azure administrators how to plan, deliver, and manage virtual desktop experiences and remote apps, for any device, on Azure. Lessons include implementing and managing networking for Azure Virtual Desktop, configuring host pools and session hosts, creating session host images, implementing, and managing FSLogix, monitoring Azure Virtual Desktop performance and health, and automating Azure Virtual Desktop management tasks. Students will learn through a mix of demonstrations and hands-on lab experiences deploying virtual desktop experiences and apps on Azure Virtual Desktop and optimizing them to run in multi-session virtual environments. Candidates of this course must have solid Azure administration skills. This course assumes prior experience, including virtualization, networking, identity, storage, backup and restore, and disaster recovery. Students should have knowledge of on-premises virtual desktop infrastructure technologies as they relate to migrating to Azure Virtual Desktop. Students are expected to have used the tools common to the Azure environment, such as the Azure PowerShell and Cloud Shell. 1 - Azure Virtual Desktop Architecture Azure Virtual Desktop for the enterprise Azure Virtual Desktop components Personal and pooled desktops Service updates for Azure Virtual Desktop desktops Azure limitations for Azure Virtual Desktop Virtual machine sizing for Azure Virtual Desktop Azure Virtual Desktop pricing 2 - Design the Azure Virtual Desktop architecture Assess network capacity and speed requirements for Azure Virtual Desktop Azure Virtual Desktop Experience Estimator Recommend an operating system for an Azure Virtual Desktop implementation Balancing host pools Recommendations for using subscriptions and management groups Configure a location for the Azure Virtual Desktop metadata Recommend a configuration for performance requirements 3 - Design for user identities and profiles Select an appropriate licensing model for Azure Virtual Desktop based on requirements Personal and multi-session desktop scenarios Recommend an appropriate storage solution Plan for a desktop client deployment Plan for Azure Virtual Desktop client deployment - Remote Desktop Protocol (RDP) Windows Desktop client to multiple devices Hybrid Identity with Azure Active Directory Plan for Azure Active Directory (AD) Connect for user identities 4 - Implement and manage networking for Azure Virtual Desktop Implement Azure virtual network connectivity Manage connectivity to the internet and on-premises networks Understanding Azure Virtual Desktop network connectivity Implement and manage network security for Azure Virtual Desktop Configure Azure Virtual Desktop session hosts using Azure Bastion Monitor and troubleshoot network connectivity for Azure Virtual Desktop Plan and implement Remote Desktop Protocol Shortpath Configure Remote Desktop Protocol Shortpath for managed networks Configure Windows Defender Firewall with Advanced Security for RDP Shortpath Plan and implement Quality of Service for Azure Virtual Desktop 5 - Implement and manage storage for Azure Virtual Desktop Storage for FSLogix components Configure storage for FSLogix components Configure storage accounts Create file shares Configure disks 6 - Create and configure host pools and session hosts for Azure Virtual Desktop Automate creation of an Azure Virtual Desktop host pool using PowerShell Configure host pool assignment type Customize Remote Desktop Protocol (RDP) properties for a host pool Manage licensing for session hosts that run Windows client Deploying Azure AD-joined virtual machines in Azure Virtual Desktop 7 - Create and manage session host image for Azure Virtual Desktop Create a managed virtual machine (VM) image Modify a session host image Plan for image update and management Create and use an Azure Compute Gallery using the portal Create an Azure Virtual Desktop image by using VM Image Builder Install Microsoft 365 Apps on a master Virtual Hard Disk image Install language packs in Azure Virtual Desktop 8 - Manage access for Azure Virtual Desktop Role-based access control (RBAC) for Azure Virtual Desktop Plan and implement Azure roles and role-based access control (RBAC) for Azure Virtual Desktop Using Azure Virtual Desktop with Microsoft Intune Configuring screen capture protection for Azure Virtual Desktop 9 - Manage security for Azure Virtual Desktop Plan and implement Conditional Access policies for connections to Azure Virtual Desktop Plan and implement multifactor authentication (MFA) in Azure Virtual Desktop Understand Conditional Access policy components Manage security by using Azure Security Center Security posture management and threat protection 10 - Implement and manage FSLogix Plan for FSLogix FSLogix profile containers and Azure files Install FSLogix Storage options for FSLogix profile containers Profile Container vs Office Container Configure Office Containers Installing Microsoft Office using FSLogix application containers Configure Cloud Cache Configure Profile Containers Create a profile container with Azure NetApp Files and capacity pool Manage Rule Sets and application masking 11 - Configure user experience settings Virtual desktop optimization principles Persistent virtual desktop environments Configure user settings through group policies Configure user settings through Endpoint Manager policies Configure session timeout properties Configure device redirections Configure Universal Print Implement the Start Virtual Machine on Connect feature Troubleshoot user profile issues Troubleshoot Azure Virtual Desktop clients 12 - Install and configure apps on a session host MSIX app attach How MSIX app attach works Set up a file share for MSIX app attach Upload MSIX images to Azure NetApp Files in Azure Virtual Desktop How to configure apps for users Using the OneDrive sync app on virtual desktops Using Microsoft Teams on Azure Virtual desktop Publish built-in apps in Azure Virtual Desktop Troubleshoot application issues for Azure Virtual Desktop 13 - Plan for disaster recovery Disaster recovery for Azure Virtual Desktop Virtual machine replication FSLogix configuration 14 - Automate Azure Virtual Desktop management tasks Scale session hosts using Azure Automation Create or update an Azure Automation account Create an Azure Automation Run As account Create the Azure Logic App and execution schedule 15 - Monitor and manage performance and health Monitor Azure Virtual Desktop by using Azure Monitor Log Analytics workspace for Azure Monitor Monitor Azure Virtual Desktop by using Azure Advisor How to resolve Azure Advisor recommendations Diagnose graphics performance issues Additional course details: Nexus Humans AZ-140T00 Configuring and Operating Windows Virtual Desktop on Microsoft Azure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AZ-140T00 Configuring and Operating Windows Virtual Desktop on Microsoft Azure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

QA Level 2 Award In Safe Moving And Handling (RQF) Full day course (classroom) Provides a good understanding of the principles of safe manual handling Gives learners the ability to apply the principles of safe manual handling Benefits of this course: 470,000 people people suffered from musculoskeletal disorders due to work related activities in 2020/2021 Of those, 162,000 were from people who had not suffered this before 8.9 million working days, or 37,083 working years, were lost due to work-related musculoskeletal disorders in 2019/2020 This course is here to help people avoid getting injured in the first place, saving both human suffering and cost to the employer and employee both Course Contents: Common manual handling injuries Manual handling laws Responsibilities of employers and employees Manual handling risk assessments Safe movement principles associated with manual handling, including the body’s:Musculoskeletal systemCentre of gravityLever system Manual handling equipment:Types of manual handling aids and equipmentMaintenance and requirements for testing Manual handling practical sessions: Preparing for a lift Solo lifting, carrying and lowering an object Team manual handling Accredited, Ofqual regulated qualification: Our Safe Moving and Handling Course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your Manual Handling Certificate fulfills the legal requirements and is a very good way to make sure you and your employees are trained appropriately in Manual Handling. The Ofqual Register number for this course is 603/2744/3

Course Overview The comprehensive Beginners Guide to Udemy Course Creation has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Beginners Guide to Udemy Course Creation today, and learn from the very best the industry has to offer! This best selling Beginners Guide to Udemy Course Creation has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Beginners Guide to Udemy Course Creation is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Beginners Guide to Udemy Course Creation is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Beginners Guide to Udemy Course Creation is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Beginners Guide to Udemy Course Creation, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Beginners Guide to Udemy Course Creation will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Beginners Guide to Udemy Course Creation to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The three-day IOSH Managing Safely course is the most popular training of its type in the world. 

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD Overview of the key ITIL 4 high-velocity terminology Understand when the transformation to high velocity IT is desirable and feasible Understand the five objectives associated with digital products ? to achieve: Valuable investments ? strategically innovative and effective application of IT Fast development - quick realization and delivery of IT services and IT-related products Resilient operations - highly resilient IT services and IT-related products Co-created value - effective interaction between service provider and consumer Assured conformance - to governance, risk and compliance (GRC) requirements. 2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE Understand how high velocity IT relates to: The four dimensions of service management The ITIL service value system The service value chain The digital product lifecycle 3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT Understand the following concepts: Ethics Safety culture Toyota Kata Lean / Agile / Resilient / Continuous Service-dominant logic Design thinking Complexity thinking Use the principles, models and concepts to contribute to: Help get customers? jobs done Trust and be trusted Commit to performance Deal with uncertainty Improve by being inquisitive 4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments: Portfolio management Relationship management Know how the service provider ensures fast deployment is achieved Know how to use the following practices to contribute to achieving fast deployment: Architecture management Business analysis Deployment management Service validation and testing Software development and management Know how the service provider ensures resilient operations are achieved Know how to use the following practices to contribute to achieving resilient operations: Availability management Capacity and performance management Monitoring and event management Problem management Service continuity management Infrastructure and platform management Know how the service provider ensures co-created value is achieved Know how to use the following practices to contribute to achieving co-created value with the service consumer: Relationship management Service design Service desk Know how the service provider ensures assured conformance is achieved Know how to use the following practices to contribute to achieving assured conformance: Information security management Risk management