This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary
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Imagine a world where every individual receives compassionate care and support tailored to their unique needs. In the realm of health & social care, professionals play a vital role in transforming lives. With the Level 2 & 3 Diploma in Health & Social Care Certificate, you can become part of this impactful journey. Did you know that the demand for health & social care professionals is projected to increase by 18% over the next decade? This growth is driven by an aging population and a greater emphasis on quality care. This Level 2 & 3 Diploma in Health & Social Care Certificate equips you with essential knowledge and skills, emphasizing the importance of communication, rights, and responsibilities in care. The Level 2 & 3 Diploma in Health & Social Care Certificate fosters a deep understanding of legal and ethical standards, ensuring you are prepared to navigate the complexities of health care. By enrolling in this program, you're not just gaining a qualification; you're taking a step towards a rewarding career that makes a difference. Each module focuses on critical aspects of care, empowering you to promote equality and safeguarding within the sector. Why would you choose the Health & Social Care course from Compliance Central: Lifetime access to Health & Social Care course materials Full tutor support is available from Monday to Friday with the Health & Social Care course Learn Health & Social Care skills at your own pace from the comfort of your home Gain a complete understanding of Health & Social Care course Accessible, informative Health & Social Care learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Health & Social Care Curriculum Breakdown of the Health & Social Care Course Module 01: Introduction to Health & Social Care: Gain foundational insights into the principles and practices that underpin the health & social care sector. Module 02: Communication and its Relevance: Understand the essential role of effective communication in fostering relationships between caregivers and service users. Module 03: Rights and Responsibilities as a Health & Social Care Worker: Explore the ethical obligations and rights of care workers to ensure respectful and dignified care. Module 04: Role as A Caregiver and Healthcare Professional: Delve into the various roles and responsibilities of caregivers in providing quality support. Module 05: Working in Health & Social Care; Promoting Equality, Diversity and Rights: Learn how to uphold equality and diversity in care settings while respecting individual rights. Module 06: Important Principles and Policies in Health & Social Care Work: Examine key policies and principles that govern practice in health & social care. Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1: Begin to uncover the legal frameworks and ethical considerations that shape health care delivery. Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2: Continue your exploration of professional standards and ethical practices within health care. Module 09: Safeguarding Vulnerable Individuals: Focus on the critical importance of safeguarding measures to protect the most vulnerable in society. Module 10: Health and Safety Responsibilities: Understand the health and safety regulations that are essential in protecting both care workers and service users. Module 11: Risk Management in Health & Social Care: Learn effective strategies for identifying and managing risks in health & social care settings. By immersing yourself in the Level 2 & 3 Diploma in Health & Social Care Certificate, you are not only enhancing your knowledge but also laying the groundwork for a fulfilling career that contributes to the well-being of others. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Health & Social Care course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Health & Social Care. Requirements To enrol in this Health & Social Care course, all you need is a basic understanding of the English Language and an internet connection. Career path The Health & Social Care course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Overview of Family Support Worker The family support worker role has become increasingly pivotal in the ever-evolving landscape of family dynamics. Statistics indicate that 1 in 9 families in the UK need support. This course offers a gateway to a rewarding career dedicated to empowering families and fostering resilience. With a focus on practical strategies, legislative frameworks, and effective communication, you'll gain the expertise to navigate complex family situations. From addressing sensitive issues to safeguarding vulnerable individuals, this family support worker course equips you with the tools to make a meaningful impact. Explore the nuances of building trust, resolving conflicts, and providing comprehensive support tailored to each family's needs. Seize the opportunity to become a catalyst for positive change, one family at a time. UK statistics reveal a growing demand for skilled professionals in this field, making this course a valuable investment in your future. Unlock your potential and start on a journey that transcends mere education - it's a calling to uplift communities, one family at a time. Get a quick look at the course content: This Family Support Worker Course will help you to learn: Explain the role and responsibilities of a Family Support Worker. Analyse relevant legislation, policy, and guidance frameworks. Identify and explore strategies for addressing family issues. Apply safeguarding procedures to ensure the well-being of children and adults. Develop effective communication skills for building trust with families. Implement approaches to empower families and promote positive change. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Family Support Worker. Enrol today and complete the course to achieve a certificate that can change your career forever. Details These are Few Family Support Worker Duties: Assess Family Needs: This involves understanding the unique challenges each family faces, such as financial hardship, disability, or relationship difficulties. Develop Support Strategies: Family support workers help families address their needs by offering guidance on budgeting, parenting skills, accessing resources, and communication techniques. Safeguard Children: Identifying and reporting potential threats to children's well-being is crucial. This includes recognising signs of abuse or neglect and following procedures for reporting concerns. Build Trusting Relationships: Establishing rapport and trust with families from diverse backgrounds is essential for adequate support. Collaborate With Professionals: Family support workers work alongside social workers, teachers, and mental health practitioners to ensure families receive comprehensive support. Family support workers are crucial in strengthening family relationships, improving parenting skills, and helping families overcome obstacles. Their duties involve direct support, referrals, advocacy, education, and collaboration with community services. Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Family Support Worker course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Individuals interested in pursuing a career as a Family Support Worker. Social workers are looking to enhance their skills in family support. Counsellors are seeking to expand their expertise in family dynamics. Educators and school staff who interact with families regularly. Community workers are dedicated to improving the well-being of families. Requirements You don't need any educational qualification or experience to enrol in the Family Support Worker course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path As you complete this course, you'll gain a solid foundation in Family Support Work, opening doors to various fulfilling career opportunities. Consider few potential career paths in the UK, along with their average family support worker salary: Youth Worker: £18K to £28K/year. Social Worker: £25K to £40K/year. Family Support Worker: £20K to £30K/year. Parenting Support Advisor: £22K to £30K/year. Community Outreach Coordinator: £20K to £35K/year. Course Curriculum Family Support Worker Module 01: Introduction to Family Support Work Module 01: Introduction to Family Support Work 00:24:00 Module 02: Legislation, Policy and Guidance Module 02: Legislation, Policy and Guidance 00:51:00 Module 03: Solving Family Issues - Part 1 Module 03: Solving Family Issues - Part 1 00:49:00 Module 04: Solving Family Issues - part 2 Module 04: Solving Family Issues - part 2 00:45:00 Module 05: Safeguarding - Assessing need and providing help (Part 1) Module 05: Safeguarding - Assessing need and providing help (Part 1) 00:33:00 Module 06: Safeguarding - Assessing Need and Providing Help (Part 2) Module 06: Safeguarding - Assessing Need and Providing Help (Part 2) 00:37:00 Module 07: Building Relationships Module 07: Building Relationships 00:36:00 Optional Assignment Optional Assignment - Family Support Worker 00:00:00
Complete Business Management: Business Management Do you aspire to excel in Business Management and join the corporate leadership team? Do you want to start your own venture in Business Management? If yes, then this Business Management course is tailored for you! This comprehensive Business Management course is divided into several in-depth modules, providing you with a rich and convenient learning experience in Business Management. Through this Business Management qualification, students gain new skills and knowledge in critical areas of Business Management. You'll master strategies for building strong teams, delegating tasks, managing business risks, handling workplace conflict, and improving customer service. This Business Management course is designed to provide students with vital Business Management knowledge and insight into the role of managers in modern organizations. By the end of this Business Management program, you'll have a solid understanding of project management, forecasting operations, performance management, negotiation, and human resource practices essential in Business Management. Learning Objectives You will be able to do the following at the end of the course: Learn everything there is to know about business management and why it is so important. Familiarize yourself with all of the terms used in the field of business management. Promote organizational direction, learn and apply leadership and management theory. Develop a variety of important skills, such as communication, negotiation, and dispute resolution. Learn about project management, risk management, supply chain management, and human resource management. Determine the personal and technical abilities needed to achieve strategic goals. Create a solid personal development strategy. Learn how to run a company strategically. Examine the company laws and regulations in the United Kingdom. Create an action plan for your business. Special Offers of this Complete Business Management: Business Management Course: This Complete Business Management: Business Management Course includes a FREE PDF Certificate. Lifetime access to this Complete Business Management: Business Management Course Instant access to this Complete Business Management: Business Management Course 24/7 Support Available to this Complete Business Management: Business Management Course Complete Business Management: Business Management This Business Management: Business Management course is tailored to give you a comprehensive understanding of what it takes to thrive in the corporate world. Through this Business Management: Business Management program, you'll develop the skills necessary for effective leadership, project management, and performance evaluation. The Business Management: Business Management course also covers key areas such as strategic planning, operations forecasting, and human resource management. Whether you’re looking to advance in your current role or start your own business, this Business Management: Business Management course will equip you with the tools to succeed in today’s competitive business landscape. Who is this course for? Complete Business Management: Business Management Anyone who aspires to the top of the corporate ladder in any business or workplace setting should take this course. Those who are self-employed or own small businesses should consider taking this course. Professionals in the field of business, program managers, facility managers, and program administrators should enrol. Students and recent graduates will also benefit from this. Requirements Complete Business Management: Business Management To enrol in this Complete Business Management: Business Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Complete Business Management: Business Management Course. Be energetic and self-motivated to complete our Complete Business Management: Business Management Course. Basic computer Skill is required to complete our Complete Business Management: Business Management Course. If you want to enrol in our Complete Business Management: Business Management Course, you must be at least 15 years old. Career path Complete Business Management: Business Management