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Carole Capon Consultancy

carole capon consultancy

London

Carole Capon Consultancy works closely with all its clients so together we can build the right solutions to meet your needs. Having over 30 years of business experience to draw on helps to make this possible. Our services include: Offering executive and employee coaching sessions. This can be done on a 1:1 basis, for group or team sessions. They can be for 30, 90 or two hours and offered on an adhoc basis or through an agreed programme. We can support your business with any workplace disputes. Being certified in workplace mediation means conflicts and grievances can be resolved quickly to ensure there is minimal impact on business and reach a win-win solution. According to Forbes, 60-80% of all difficulties in organisations come from strained relationships among employees. This results in colleagues taking time off because of stress, anxiety or workplace conflict resulting in a total of 21 days of absence. A typical manager will spend 25-40% of their time dealing with workplace conflicts. As MHFA England mental health practitioners, we can offer you professionally prepared courses to either train your people to be mental health first aiders, or mental health champions. We also offer half-day mental health awareness training which is a must for all people managers so they can spot the signs early and learn how to have what they might feel is a difficult conversation. Being MHFA England approved means you will be recognised by the MHFA England and receive a certificate at the end of your course as well as receiving their books and training material. If MHFA isn't for you, we can develop our very own one-day or half-day programmes for mental health and wellbeing support, as well as working with you to develop your Wellbeing strategy. Certified in PROSCI Change management methodology has meant we have been able to work with companies to help with transformational change in a more structured and people focused approach. With the expectation that worklife will never go back to work it was before, never before has it been more important that your managers and leaders can adapt their styles to support their teams in the workplace as well as at home. We offer workshops to establish your teams values, mission and vision and breakdown of any barriers to establishing a successful team charter. These can be individual workshops or delivered through a leadership and management programme. Our HR consultants have years of experience working with corporates through to start-ups offering expert advice throughout the entire employee cycle. We bring all our knowledge and experience and work with you to help identify issues, develop engaging content and deliver it in a practical, friendly but professional way, to ensure maximum engagement and achievement of your goals. All of our solutions are developed with you in mind, so getting to know your business and your desired outcome(s) is paramount to our mutual success. We truly believe that everyone has the ability to be their best self and excel at what they do. We just need to tap into your strengths and help with anything that may be getting in the way. Want to experience the expertise of Carole Capon Consultancy for yourself? Give us a call today or email us at carolecaponconsultancy@gmail.com and let’s discuss what we can do for you.

Helen's Driving School

helen's driving school

I founded Helen’s Driving School in 2009. Initially teaching on my own, I was joined by Jacqui in January 2020, due to the growing number of pupils on my books. Together we worked under the umbrella of Helen’s Driving School and strive to get all our pupils to pass first time. Since surviving all the challenges the pandemic brought, Jacqui and I decided 2022 was a good time to change the set up of the driving school into a partnership and create Top Hat Driving School. I am passionate and enthusiastic about safe and eco friendly driving, and enjoy sharing these skills with my pupils and I thoroughly enjoy meeting such a variety of people. Having lived in Bristol all my life, I have great local knowledge of both Bristol and surrounding areas, including the test areas. Lessons with me are always relaxed and friendly with a laugh or two along the way. I pride myself on my approach to teaching and I feel that with my style pupils learn quickly and successfully because they feel at ease. I have taught many nervous pupils over the years and have found the best way to overcome the fear and nerves experienced whilst learning to drive is simply to maintain a calm and relaxed atmosphere in the car at all times. It is normal to feel anxious and as I have much experience in dealing with pupils anxiety, and have many tools and techniques to help manage these feelings whilst driving. Over our lessons, I will help you build your confidence and develop your driving skills to enable you to become a safe and confident driver for life. Jacqui Barr I worked in the film and tv industry for many years, but in a complete right turn (pun intended!) decided to retrain as a driving instructor. I qualified in 2018, and absolutely love the job. Every day is different, and I look forward to spending time with my pupils who teach me just as much as I teach them. I met Helen in the Avonmouth Test Centre at the end of 2019 and thought she was brilliant. She asked whether I would be interested in driving for Helen’s Driving School and of course I lept at the chance. The pandemic hit almost immediately, and lessons ground to a halt. Weathering the storm has not been easy, but (in the main) we have come out the other side: Helen and I decided we wanted to reflect the changes we’ve been through, and so created Top Hat Driving School. In addition to becoming an instructor, in 2019 I took a further exam with the Institute of Advanced Motorists (IAM) to become an Advanced Driver, putting a spotlight on driver safety and skills. I bring these advanced driving techniques to my teaching, as well as being assessed as a DVSA grade A instructor (Standards Check 2021). I am conscious of Climate Change and the impact driving has on the environment. Therefore I am commited to giving all my learners methods for driving in a more eco-friendly way, reducing our impact on the environment, and saving money too. I carbon offset all my annual mileage with Carbon Footprint, choose petrol over diesel, and in the not too distant future intend to go fully electric.

yogaatwork.co.uk

yogaatwork.co.uk

I started yoga reluctantly in my late 30s after being told I had High Blood Pressure. Rather than go on medication Sue suggested I try Yoga which might help me relax.I signed up to a local class and the first thing I noticed was I was the only guy in the room so I just hid at the back. The course was for 8 weeks so I needed some form of proof it was doing something positive so I set myself the target of being able to touch my toes from a standing position. I had never been able to do this so I thought this would be a good measure. Every week I tried to force myself to reach my toes and each time I only got midway past my shins. Then in week seven as I tried again (and failed) the teacher came over to me and said ‘You are trying too hard – try easier”. Try easier? What’s that? My whole life had been about trying harder. So I thought what the hell and bent over and basically tried not to touch my toes. As I did this not only did my fingers reach my toes but the palms of hands landed gently on the floor next to feet.I was amazed but there was more than this going on. I was at the time in charge of over 400 members of staff and they had started to see a change in me. Instead of talking at 100mph when they came to see me (because they knew I would interrupt them before they had finished), I was listening and being more aware. At my next check-up at the Doctors, my BP has also dropped and my knees were not hurting either. So I was hooked and within a couple of years trained to be a Yoga Teacher to try and encourage more men to take it up. When I moved to Cornwall I ran Yoga Weekends for over 10 years alongside my Digital Marketing Agency. I taught 1000s of students from around the world, some of whom went on to be teachers themselves. Eventually, I started to feel under pressure again as my main business continued to grow. I tried using other teachers and although successful the market was changing so I wound the teaching side of the yoga business in 2014. I continued to practice yoga at home but as work got busier it started to fall away. Then in 2016 following a couple of health scares (including Tinnitus- read my success story here), I would go days and then weeks without practising. This carried on for a while and I started to notice that some yoga postures I used to be able to do easily were become hard to do or just not possible. I thought as I approached my 60s this was probably a natural sign of ageing. However, in 2018 as my ‘Walk to Work’ started to pay dividends to my health I decided to revisit yoga. This time I would go back to basics and just accept what I could do and feel my way into postures without forcing. I basically left my ego at the door. So I started a daily practice of about 45 mins, followed by a 20min meditation practice. I have kept to this ever since. Perhaps it is muscle memory or just letting go of where I thought I should be but all those postures that I thought were out of reach all came back one by one.

Wireless Education

wireless education

London

Wireless Education is the new training and e-learning portal for Wireless Tech Safety. We have dedicated ourselves to education and training for the safer use of wireless technology in our homes, places of works, schools and other public buildings. It is our sole aim to present this complex scientific information in a non-biased, easy to understand way, so that we can use this technology in a safe manner.Our aim at Wireless Education is to provide everyone everywhere with the information needed to make informed decisions about wireless technology usage and how to reduce levels of microwave radiation exposure. Our e-learning courses are tailor-made for children, parents, teachers and industry professionals who are using wireless technology at school, in the home or in the office. Quite simply we visualise a day when: Children tell their parents to switch off the wireless router or turn their mobile into flight mode, because they learned about the risks at school. Teachers are learning about microwave radiation exposure safety as part of their continued health and safety education. Every parent has easy access to information about the risks of wireless technology and microwave radiation exposure, and is able to make informed decisions about the use of their family’s wireless devices. IT specialists work together with occupational health and facilities managers, before building Wi-Fi / 3G / 4G / 5G working environments in an office: assessing the risks and ensuring all reasonable measures are taken to create a safer working environment. Leading Edge Learning We work closely with the leading research institutions worldwide to ensure we are at the forefront of the latest research. We also capture the most recent legislative changes, and the current biologically-based medical recommendations in order to provide this crucial information to wireless technology users. All our work is aligned to the guidance issued by the Vienna Medical Association, the Council of Europe, RNCNIRP, Building Biology Standards SBM-2015 and EUROPAEM EMF 2016. Feel free to share our information card with others in your family, schools or organisation as they join the conversation. The team at Wireless Education Cecelia Doucette: Director, Education Services Cece is a technical and professional writer by trade, who helped the first public school district in the United States adopt Best Practices for Mobile Devices. Cece also worked with her public library to become the first in the nation to host a film series on Electromagnetic Radiation and Health, and to put on loan a microwave radiation detection meter for residents to borrow. She further collaborated with legislators to introduce a number of bills (in Massachusetts and in New Hampshire) addressing wireless radiation and public health, and worked with her Department of Public Health to draft EMF Fact Sheets. Cece is humbled by the opportunity to help educate global citizens through on-line course development and promotion with Wireless Education. Mikko Ahonen (PhD): Trustee, Research & Development Mikko has worked as a researcher at the University of Tampere in Finland and Mid Sweden University for over 20 years. During the past decade Mikko has immersed himself in bioelectromagnetics research. He has written many scientific publications which focus on risk-management of electromagnetic fields (EMFs) in schools and workplaces. Additionally, Mikko has conducted EMF surveys (measurements) and delivered risk management workshops and webinars for both corporate and educational organisations. He also brings experience in educational technology, mobile learning, videoconferencing and information systems.

E Clinic

e clinic

London

Every year as we approach the year end, I like to take stock of where we are and write a letter to clients. This is in part to thank you for your much valued business, but also to tell you how things are going here at e-clinic and let you know a little of what we have planned for the coming year. I hope you’ve all had a good 2015 and are looking forward to taking some time out over the festive period. The feedback we’re getting from clients is that the market in most sectors has improved this year and that whilst there is some way to go, things are certainly easier than they have been in the last few years. 2015 has been a good year for e-clinic, with healthy increases in both revenue and profit. Indeed, it’s fair to say that our company is in the strongest position it has ever been. I tell you this as hopefully it gives you reassurance that, having been around for a long time already, we intend to be around for a very long time to come, and that can only happen if our business is stable and profitable. Most of the increased revenue has, of course, gone back into improving the business, rather than into my guitar collection! Our team has almost doubled in size over the last year, which has enabled me to focus much more on development than in previous years. It has also enabled us to reduce support response times significantly. Our performance is independently monitored by ZenDesk and currently we sit in the world’s top 4% of software companies who use ZenDesk in terms of support team performance. I think this is something we can be very proud of and I know many of you have taken the time to comment on the quality of service you receive from Robin and his team. They have worked very hard this year and I am, as always, very much indebted to them. The development team has continued to work away behind the scenes on ideas for the next version of e-clinic. We recently completed the work on Healthcode integration for insurance invoicing, along with a full integration with Xero Accounts. Currently Dillip is looking at ways to better implement email marketing from within e-clinic, including the reporting of outcomes such as emails opened and clicked through directly within the patient record. Hannah is doing some very exciting stuff with web and Facebook and Joe is beavering away on some interface improvements to bring us more in line with current trends and to improve our mobile options. The growing sales and marketing team also continues to improve client communications and we have a number of plans in this regard for next year, particularly in terms of improving our web site for mobile users. I’ll be spending a little more time than usual at home with my family (and my guitars) over Christmas, but for those of you who have to work over the holidays, we will be providing support during business hours as we always do (more details lower down). I’d like to finish by thanking you all for your business over the past year. I hope you all have a wonderful time over Christmas and the New Year and return refreshed and excited for what will hopefully be an excellent year for us all in 2016.

Enable South West Community Interest Company

enable south west community interest company

London

Enable was formed from the challenging life experience of a professional person, and a vision to create a different approach. When meeting people who are encountering difficulties in life it is often the norm for helpers to show them how to accept and manage these daunting emotions and circumstances. Agencies and support networks may become involved and “take over” life tasks. Commonly intervention become something that is “done to us” and with each level of support an individual loses a little bit more control or ability to manage that area of their life. Enable seeks to address the question “what do people need in order to get back in the driving seat of their lives”? Enable exists to support, coach and mentor forward. Ultimately the journey and the choices remain that of an individual. We will help, however, to help identify skills, strategies and community to help someone fully engage with life. Each Journey is individual and the process starts from exactly where a person is. We take time to get to know our participants. Each six-module programme uses the same model; but crucially is individually tailored. With empathy we listen, and walk with, those on the programme though to a place of empowerment. About Maree Kivlichan Maree is the founder and managing director of Enable. Maree has a wealth of experience helping others to overcome barriers and achieve their goals. Having positively addressed and broken through the darkness of her own serious mental health issues, she has progressed to extending help to others. Maree has been privileged to speak to professionals across many industries about the benefits of social inclusion, fostering of purpose and improved mental health. With delight, empathy and kindness generated from personal experience, Maree comes alongside participants and relates to their struggles. Although people may have entered the process without hope, and or purpose, they are empowered, encouraged to identify their own life goals and to fulfil their potential. They gain a sense of identity and belonging. Maree Kivlichan "In my role of Operations Manager working on DWP funded programmes I worked very closely with Maree Kivlichan. The purpose of the programs was to move clients forward to a position where they had improved their lives and then and (hopefully) into work. Maree impressed me on many occasions with her ability to engage with clients who in the main had many challenges facing them. The large majority of these clients were lacking in motivation and self-belief and would lay out their issues (both real and perceived) before them whenever they were asked or expected to engage in anything. Maree was always very honest and truthful when discussing issues with clients however had a certain way with them which enabled Maree to engage with the clients in their current situation whilst having the skills to explore with the clients what their vision or goal was and then guiding them towards achieving this goal using small achievable steps. I can particularly remember Maree facilitating a small group of 6 extremely hard to help clients with multiple barriers that stopped them moving forward, one dropped out after the first day, the rest stayed for the whole programme and even requested to attend sessions with Maree after the course had closed, Maree continued to work with them and this resulted in all of the clients having moved forward in their lives (taken from evaluations at the time) and two actually gained meaningful employment."

Dermaplaning Pro

dermaplaning pro

Castleford

DermaplaningPro is a professional training provider for Dermaplaning, Microneedling and Chemical Peel treatments across the UK. Our mission at DermaplaningPro is to provide high quality training in a friendly learning environment. DermaplaningPro was established in 2018 and has had 1000s of students, all of whom give outstanding feedback. We provide you with the necessary skills and knowledge to enable you to confidently and competently provide these much sought after treatments to your clients at the highest standard. Our courses are comprehensive courses including both theoretical knowledge and practical skills required to carry out safe, effective treatments. We take our responsibilities as a training provider seriously, this means that our courses are extremely thorough, we don't just cover the basics. This level of training will give you the skills and knowledge to stand out from competitors. We also cover business information and tips to help our participants succeed. Ongoing support is available after the courses for as long as needed, we don't put time limits on this. Our trainer is an experienced Level 7 qualified Aesthetic Nurse Practitioner. She runs her own busy aesthetic clinic, providing Dermaplaning, Chemical Peels and Microneedling treatments alongside injectables and other skin treatments. Our courses are fully accredited by ABT and the nationally recognised CPD certification service and are insured by Hamilton Fraser. We are an approved training provider for 4T Medical. We offer a variety of options for our Dermaplaning, Microneedling and Chemical Peel training courses across the UK. Bespoke one to one and team training courses are available to book at your clinic/salon. Dermaplaning, Microneedling and Chemical Peels are much sought after treatments. Our courses are extremely thorough and include everything you need to know to make these treatments a successful addition to your business. We believe that treatments such as Dermaplaning should compliment the services and you products already offer in your business rather than being tied to buying additional specific products. We therefore do not try to sell you any of our own branded products and will advise you on how to incorporate it into your business. We provide templates of consent forms that you can add your logo to so you really are ready to start straight after the course!

Triple A (All About Autism)

triple a (all about autism)

Penrith

Triple A is an autism charity working across all of Cumbria. It was set up as a charity in 2016 as a response to a perceived ‘360 degree’ vulnerability within the autism community in Cumbria, and to provide better support among autistic adults living in Cumbria. Triple A was founded by Helen Storey, who has a long and successful record of developing projects to support marginalised communities. Helen has first-hand experience in the field of autism, underpinned by accredited learning (University Of Cumbria). Helen went on to become our first CEO, overseeing our incorporation as a CIO (a Charitable Incorporated Organisation) in 2018 and leading the charity until 2021. Our journey since 2016 has involved two office moves (we’re now based right next to Penrith bus station, in a lovely pink building), the development of a range of services to support autistic people right across Cumbria, and a range of autism awareness training programs. We now have a small team of dedicated staff, and in 2022 we welcomed Nick Rosenthal to the team as our new CEO – just in time to help us roll out two major new projects: running an NHS-funded post-diagnostic course to support newly diagnosed autistic people and launching a scheme to help autistic adults across Cumbria into paid, long-term employment. In the background we have a team of committed Trustees, many of whom are neurodiverse. We don’t want to point out which of our trustees and staff are autistic, as many people consider that to be very personal information, but lived experience of autism lies at the very heart of Triple-A. The Triple A team has designed a pathway of support for autistic adults (shown below), which focuses on social support, criminal and social justice but also on health and well-being for autistic people in Cumbria. Our charity aims to facilitate positive and sustainable change for autistic people – to raise awareness of the issues & challenges that autistic people face, and to bring people together to create and develop solutions. We may have seen a few changes as we’ve grown since 2016, but our core values remain the same!

Mtm Educational Consultancy

mtm educational consultancy

London

For more than 35 years, MTM Consulting has supported schools (state and independent), universities and other education providers to remain in business and to develop and thrive, whatever the economic climate. We are all about providing solid data, insightful analysis and clear recommendations to enable organisations to plan for future stability and success and to uphold their responsibilities to parents who entrust them with their children’s education. In fact, we’ve worked with more than 500 schools and researched more than 250,000 parents. Our feasibility studies, supply and demand analyses and stakeholder research projects are all designed to help school business leaders to understand the potential of their organisation’s market, where they stand against their competitors, what the market wants and what it does not want. MTM equips education decision-makers with the information and insight they need to make the right choices for the future of their organisations. Education business expertise MTM’s team are all education business specialists with many years of experience. We understand the challenges and opportunities of the education sector and we want to use our expertise to help schools and other education providers to find the right course and achieve success. We are friendly and approachable We want to help We enjoy designing bespoke market research, marketing and business strategies to meet individual clients’ specific needs We encourage questions We communicate throughout We present or report on our findings and recommendations in a way that best suits each client We love to provide all the detail our clients need We follow up to see if we can help further We keep in touch Meet MTM’s expert team… Evidence-based decision-making MTM Consulting’s support of its education clients is based on facts, expertise and experience. Our market research projects focus on providing the data and information required to make crucial decisions on resourcing and activities to: improve recruitment and increase the school roll minimise student attrition and improve retention and raise the organisation’s profile in its target market and the education sector in order to attract families, teaching and non-teaching staff, leaders and governors who will bring their skills and work as a team to ensure the organisation’s future success MTM uses UK-wide demographic information and a combination of qualitative and quantitative research methods to acquire exactly the data required to inform clients of the realities of their organisation’s situation. Of course, we don’t expect our education clients to be experts in market research themselves – through a series of friendly, collaborative discussions our team members are able to work with clients to ascertain the information that would be of greatest benefit to them in their decision-making. We ensure that the pricing of our products is transparent, and realistic in relation to education organisations’ budgets. In fact, we have recently revisited our offer in order to break down projects into distinct elements to improve affordability, particularly with smaller organisations in mind. We also offer subscription packages and the opportunity to spread payments over time. MTM’s suite of market research projects is infinitely customisable to suit the needs of individual clients and can be combined to create a totally bespoke market research project designed to meet clients’ needs exactly. Real-world insight, analysis and recommendations for success MTM is a long-established education market research company, which has a true understanding – built over three decades – of education, coupled with unparalleled skills and experience to support education business leaders to make the decisions that will lead their organisations to be steadfast and successful in the long-term, for the benefit of their stakeholders, staff and students. Our researchers have at their fingertips many years’ worth of sector- and country-wide data and are adept at using this to benchmark our clients’ performance. This helps business leaders to develop a real understanding of their organisation’s position and to see ‘the bigger picture’ and the potential in their market. Sometimes it is not just about what the data shows, but what it doesn’t show – our experts are able to draw attention to the gaps in an education organisation’s performance that can be crucial when making decisions on areas of future development. MTM works with a team of business professionals, all with proven track records in their fields, who work with our clients to maximise the opportunities revealed by market research and analysis. Business, marketing and international expertise is on offer to ensure that the client is able to develop a practical action plan – and a set of key performance indicators that will allow it to be assessed and scrutinised – as the organisation heads towards achieving its objectives. Our business professionals are collaborative team-workers, but they also have the strength and experience to draw our clients’ attention to areas of weakness and aims that are unachievable. We know that facing up to realities makes for a healthier business in the long term and ensures that funds and resources are focused on attainable goals. Supporting education It is our great pleasure to see our education clients succeed. There can be no better business to be in than education, and MTM is a staunch supporter of parents’ right to choose the environment in which their children are taught – state or independent, small or large… We work with education providers of all kinds and we are firm believers in the importance of a breadth of offering to suit all families. Early Years: MTM’s Feasibility Studies provide vital market information to schools and groups considering opening a new nursery or re-shaping their existing provision. Independent schools: MTM’s market research, business and marketing strategy projects are designed to help schools to be successful and sustainable in the long-term so that they are able to offer their pupils the education they deserve for the duration of their school careers State schools: MTM offers great insights into pupil and parent satisfaction and staff wellbeing to help schools to engage with the school community and ensure that educational resources are being maximised. School groups: MTM is able to advise groups (independent and state academies) on the potential success of new acquisitions and to help streamline the business of education for efficiency and to ensure maximum resources are available for education. Higher education: universities and higher education providers turn to MTM to help them to understand the opinions of their students on the quality of education they are receiving and the potential effect on their next steps in education and employment. Long-standing relationships with education clients We maintain very strong relationships with our clients, many of whom we have worked with on a regular basis for decades. To see real examples of MTM projects, please read a selection of our case studies. Over the past three decades, MTM has worked with big and small names in independent and state education, early years providers, higher education providers and education suppliers and investors. Rather than engaging MTM as a supplier, we like to think we are part of the team, offering information, skills and experience to support education organisations to maximise their business potential and provide a secure learning experience for their students well into the future. Communication with our clients is on-going and we constantly ask which aspects of our service they have most appreciated, and which could be developed. We act on our clients’ feedback and hone our products and services to make sure that they offer our clients exactly what they need.

Nuroo

nuroo

London

Nuroo was founded initially in July 2013 out of the desire to recognise the harsh challenges faced by nurses in their daily practice, but also to horn the joys of this rewarding career. It was changed from a community group to a business entity in September 2020 thanks to the hard work of some very talented individuals and the support of its members at the time. Our name comes from the compound word “Nurses’ Room” which is often used interchangeably with Nurses’ Station to describe an area of a healthcare facility where nurses and other healthcare workers perform their administrative duties when they are not in direct patient contact. We’re as unique as our name and the organisations we actively seek to support. This is because, steeped in experience gathered across the varied worlds of academia, business turnarounds, healthcare and strategy, Nuroo Leaders bring more than fifty years of combined effort, as well as social care delivery and compliance brain power to the table. We have assembled a number of clinical documentations from admission to discharge to help you prepare for and improve your CQC inspection rating. The initiative is designed to promote high-quality documentation that not only support the capture of the patient’s disease burden accurately in all healthcare settings, but also the appropriateness of nursing interventions and quality of care provided to the patient by ensuring all the information within the health record is of high quality and supports informed decision-making. We’ve also partnered with other well-recognised companies and talented care professionals that work tirelessly to give our valued clients the very best service available in the social care sector. So, whether you’re looking for staff training or/and preparing for your CQC inspection, it is important that you are able to demonstrate compliance with the regulators by making sure that you can evidence this with appropriate documentation, including clinical records and relevant up-to-date policies. The good news is that’s where Nuroo comes in! Nuroo is that little extra oomph when you need it, helping you to reset your inspection goals, put the one-speed gearbox of your documentation into drive, and gently press on the accelerator so that your inspection engine is back into motion towards the right direction of demonstrable care quality What’s more, Nuroo’s Clinical Documentation is created by nurses and for nurses, not just to prevent valuable time and effort being wasted on unnecessary paperwork, but also to ensure that interventions and actions implemented contribute to desired results. High-quality clinical documentation across the continuum of healthcare can be recognized in the analogy of a cruise. Just as patients rely on numerous providers and healthcare professionals to maintain a good state of health, passengers on a cruise ship rely on numerous crew members to ensure they have smooth sailing and stay on course. The anchor on a cruise ship can hold the ship in a certain location or be raised when the ship is sailing. Sometimes patients will be at one location for their care and the documentation is the anchor that provides the information needed for the healthcare teams to stay on course. When patients are discharged or complete a provider visit, they may see another provider in a separate location and setting. The new provider will rely on the documentation from the previous encounter to guide their medical decision-making. Each episode of care should therefore include documentation that clearly supports each new episode of care. Because like the anchor, the documentation supports a comprehensive view of the care provided for any single encounter, it may stop when the patient’s encounter or admission is over, but it is a clear record of each encounter. We are Nuroo, a membership organisation born out of the desire to recognise the harsh challenges faced by nurses in their daily practice, but also to horn the joys of this rewarding career. We represent the professional interests of our members and offer free, confidential advice and support on various matters including unpaid wages, work suspensions; NMC allegations; whistleblowing; discrimination, bullying, and harassment at work; career development; and much more. Our name comes from the compound word “Nurses’ Room” which is often used interchangeably with Nurses’ Station to refer to an area of a healthcare facility where nurses and other healthcare workers perform their administrative duties when they are not in direct contact with patients. We are as unique as our name and the people we actively seek to support. This is because nuroo refers to nurses’ ability to find balance within two opposing forces. Indeed, the daily routines of nurses are rarely the same as they are always on the front line interacting with people who are in stressful situations while having to react appropriately to emergencies and unexpected events. Not surprisingly, throughout history nurses have been a glowing light in some very dark days and despite entering the coronavirus pandemic understaffed, undervalued and underpaid, the skills, knowledge, and resilience of nurses across all disciplines and settings have been showcased beyond words as they work tirelessly in the most testing, bizarre and unusual circumstances. While it’s almost impossible to portray a typical day for a nurse, given how different healthcare workplaces can be, and how work can vary from shift to shift depending on which patient a nurse needs to see, there’s a constant expectation for nurses to step up to more – whatever this may be and regardless of their own personal challenges. The good news is that’s where Nuroo comes in! Nuroo is that little extra oomph when you need it, helping you put the one-speed gearbox into drive and pressing the accelerator so that you can set your career engine back into motion towards the right direction. It provides a safe place where nurses can step aside, offload, take a deep breath, recharge, learn from each other, advance and go beyond the call of duty. It is created by nurses and for nurses to help each other stay up to date with new research findings so that they can re-evaluate whether or not their current knowledge has relevance to their work, and avoid the risk of practicing in a way that’s either ineffective or even deleterious to patient care. Certainly, no one wants to waste valuable time and effort performing tasks that don’t contribute to desired outcomes. But to turn the tide so that we nurses can better appreciate and utilize information from research, there needs to be a completely different approach to networking – one that truly allows for both group and one-to-one input. Nuroo is determined to deliver on this agenda so that you feel impacted as a member. WHY WE ARE DIFFERENT. Our services are not for everybody! They’re for achievers: people who are resilient, bold, want to excel in their career, be of service, and make a real difference. If this sounds like you, then sit tight coz we’ve got you covered! With the assortment of care settings, it would be detrimental to the patient if a provider only considered the care that was provided in one setting to guide their medical decision-making. By using Nuroo’s Clinical Documents, you are taking a positive step towards effective record keeping which can turn the tide in CQC inspection drastically, especially in some key areas like respecting service users, seeking consent, ensuring care and welfare, safeguarding, and assessing and monitoring the quality of the service provision – all viewed by CQC inspectors as particularly important.