10737 Courses

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This foundational course introduces the key concepts behind experience thinking and user experience design. It's a great place to start your learning journey!

Transform your life with Coach Faisal, London's expert in personal and career development. Experience unique coaching with Stretchology Class, blending fitness, mindfulness, and life coaching. Trusted by top brands like WeWork and BBC, Coach Faisal tailors guidance for your success. Start your journey

Corporate Social Responsibility (CSR) is becoming an increasingly important issue for businesses across the globe. This 6-module course covers everything you need to know about CSR and Sustainable Procurement Practices. By the end of the course, you will have a comprehensive understanding of the issues related to CSR, social and community issues, and how CSR policy impacts business performance and benefits. Learning Outcomes: Upon completion of this course, you will be able to: Understand the importance of CSR and Sustainable Procurement Practices Gain knowledge of the issues related to CSR Understand social and community issues in CSR Understand the impact of CSR policy on business performance and benefits Implement CSR policy in your business operations Learn how to integrate CSR into your supply chain management practices Course Curriculum: Module 01: Corporate Social Responsibility (CSR) This module provides an introduction to CSR and explains why it is important for businesses to operate in a socially responsible manner. It covers the various types of CSR, the benefits of CSR, and how it can impact business performance. Module 02: Issues Related to CSR This module covers the various issues related to CSR, such as human rights, labour rights, and environmental issues. It explains how businesses can address these issues and why it is important for them to do so. Module 03: Social and Community Issues in CSR This module focuses on social and community issues in CSR. It covers topics such as community development, poverty reduction, and social inclusion. It also explains how businesses can address these issues and why it is important for them to do so. Module 04: CSR in Supply Chain Management This module covers the importance of CSR in supply chain management. It explains how businesses can implement sustainable procurement practices and ensure that their suppliers are operating in a socially responsible manner. Module 05: CSR Policy Impact on Business Performance & Benefits This module explains the impact of CSR policy on business performance and benefits. It covers the various benefits of CSR, such as increased profits, improved public relations, and employee satisfaction. Module 06: CSR Policy This module covers the various aspects of CSR policy, including policy development, implementation, and monitoring. It explains how businesses can develop and implement effective CSR policies and ensure that they are meeting their social and environmental responsibilities. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for individuals interested in learning about CSR and Sustainable Procurement Practices. The course is designed for: Business owners Managers Entrepreneurs Students Career path By completing this course, you will have the skills and knowledge to work in a variety of fields, including: Business Development Manager (average salary £40,000 per year) Corporate Social Responsibility Manager (average salary £48,000 per year) Supply Chain Manager (average salary £46,000 per year) Sustainability Manager (average salary £50,000 per year)

This course will be mainly focusing on machine learning algorithms. Throughout this course, we are preparing our machine to make it ready for a prediction test.

Introduction to Goldwork Embroidery class at Fisherton Mills, Salisbury

People in today's stressed-out society frequently deal with academic stress, divorce, losing their jobs, and many other issues. This Counselling course can assist you if you're interested in guiding people through challenging life issues in individuals, families, and communities. So Enrol in our course to gain the counselling skills you need to assist people in leading fulfilling lives. The notion of counselling, mental health and the laws governing it, as well as how to raise awareness of mental health, are some of the significant topics covered in this bundle course. You will gain knowledge about neuropsychology, child development, marital therapy, and counselling techniques for enhancing relationships. You'll learn how to improve your self-awareness and problem-solving skills by altering the way you think and act by utilising the power of painting, sketching, and modelling. Additionally, you will learn how to control your emotions and unsettling ideas with the Emotional Freedom Technique (EFT). The Counselling bundle also includes information on antisocial behaviour, body and brain optimisation for optimal performance, and dealing with addiction while also suffering from despair, anxiety, or another mental health issue. You will also comprehend domestic abuse and autism awareness. Additionally, you will discover how to enhance mental wellness through diet and nutrition. After completing this Counselling course along with further education and training, you may engage in the counselling profession. With experience, you can specialise in addiction, relationships, or bereavement support or work your way up to supervisor or trainer status for counsellors. You might transition into management or consulting as you gain expertise. This Counselling Bundle Consists of the following Premium courses: Course 01: Counselling Course Course 02: Mental Health Course Course 03: Mental Health Laws and Awareness - Level 2 Course 04: Neuropsychology and Development of Children Course 05: Couples Therapy & Counselling Course 06: Level 2 Art Therapy Course Course 07: Cognitive behavioural therapy Course 08: EFT - Emotional Freedom Technique Course 09: Anti Social Behaviour Course 10: Biohacking Your Physical and Mental Health Course 11: Addiction and Mental Health - Dual Diagnosis Course 12: Domestic Violence and Abuse Awareness - Level 2 Course 13: Understanding Autism Awareness and Diagnosis Level 2 Course 14: Food and Mood: Improving Mental Health Through Diet and Nutrition Learning outcome: Discover the qualities required to work as a counsellor. Learn more about the concept of mental health. Recognise mental health laws and learn how to be informed. Comprehend child development and neuropsychology. Know about couples therapy and counselling for improving relationships. Increase self-awareness with modelling, drawing, and painting. Improve your problem-solving skills by altering the way you think and act. Try the EFT for managing emotions and troubling thoughts. Uncover the various forms of antisocial behaviour which can be seen. Use biohacking to enhance your body's function and the health of your brain. Learn how to manage mental health issues while addressing addiction. Know the concept of domestic violence and how to recognise abuse. Have a basic understanding of autism awareness and the diagnosis process. Discover how to enhance one's mental health through diet and nutrition. Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Counselling expertise and essential knowledge, which will assist you in reaching your goal. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone who wants to improve their talents or advance their professions should take this Counselling course. Students with a passion for psychology will find this course especially engaging. Leaders/managers, coaches, teachers, and parents can get benefit from counselling course. This course might be useful to professionals studying counselling techniques or to anyone who enjoys learning new things for their own benefit. Requirements Our Counselling course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path After completing this Counselling course along with further education, training, and experience, you might be qualified to apply for a variety of trendy and in-demand occupations. Youth worker - Salary: £18,000 to £33,000 Social work assistant - Salary: £18,200 to £28,000 Cognitive behavioural therapist - Salary: £33,706 to £47,672 Art therapist - Salary: £33,706 to £47,672 Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Counselling Course) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Counselling Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Learn how to support employees living with chronic health conditions and get answers to your workplace wellbeing questions from recognised experts in the field.

What Will I Learn? - Catch MINORS, turned to be a major depression or anxiety? - Catch what threatens your relationship and turns to depression or anxiety? - Catch things berried deep inside that ruin your relationship or success - Why are some people born as winners in relationships and or life # losers? - Catch what threatens your success and turns to depression or anxiety - DESTROY many ANNOYING things in relationships like don't love me anymore! my relationship is struggling! - DESTROY many ANNOYING things in work like I can't do it, I can't tolerate ..... - Enjoy one of kind THERAPEUTIC guided meditation that will give you amazing relief and heal in 20 minutes - Catch what worsens your problems? Requirements It's easy to change your life to the happier, successful version, TRY IT yourself Description FIND and DESTROY the DEEP HIDDEN CAUSES of Depression or ANXIETY, that ruined your life with PAINFUL emotions, and KILLER thoughts, RELIEF yourself Tired of Depression and or Anxiety? Do you FIGHT Depression or Anxiety in the right way? if so you should have a TOTAL relief ? or just small improvement ? do depression and anxiety strike back AGAIN?? Need a FAST, so EFFICIENT, scientific, and TESTED way to destroy depression and or anxiety?? You may practice Yoga, exercise, random acts of kindness, or any other happiness activities, Get some improvements, but NOT a GREAT improvement, then Depression and or Anxiety hit again because there is no fast, so efficient way can FIND and DESTROY the DEEP HIDDEN CAUSES of them NOW you CAN DO IT, you can FIND and DESTROY those deeply hidden causes, in an hour if you apply the simple so easy next mini steps - What are the things you do that turn any minor issue into depression or anxiety triggers - What worsens the Depression or anxiety that you don't know? - what are the things berried deep inside, that ruin your relationship or make you unsuccessful in work? - why some people are born as winners in relationships and or life while others as losers?? how to reverse it? - Enjoy the one of kind THERAPEUTIC guided meditation session to RELIEF yourself from all the hidden causes and painful emotions of depression. Who is the target audience? Anyone who is or was in depression or anxiety and wants to relieve him or herself. HI, and enjoy getting relieved! HELLO, WHY finding the hidden causes of Depression or Anxiety is FATAL 00:04:00 1- Why minor things turned to be MONSTERS ,ruin our life? P1 00:06:00 2-Why minor things turned to be MONSTERS ,ruin our life? P 2 00:03:00 3-Catch things berried deep inside, that ruin your relationship or success 00:08:00 4-Why some people are born to be winners of happy lovers? P 1 00:04:00 5-Why some people are born to be winners of happy lovers? P2 00:04:00 6- What things DISTRACT you from happiness and success 00:04:00 UNIQUE, FAST tool to Destroy Depression HIDDEN CAUSES in 25 minutes! THERAPEUTIC guided meditation to Destroy HIDDEN causes of depression or anxiety 00:02:00

Looking for a comprehensive workplace first aid training course? Our First Aid at Work Course covers all the essential aspects of first aid needed to manage and respond to emergencies at work. With our First Aid at Work course, you will gain the necessary skills to respond to various medical emergencies and ensure the safety of your colleagues and staff members. In this First Aid at Work course, you will learn how to manage incidents at work, perform primary and secondary surveys, and respond to chronic medical diseases, critical and environmental injuries, minor injuries, fractures, and dislocations. Moreover, you will gain knowledge on how to perform CPR, use an AED, and treat choking for infants, children, and adults. Learning Outcomes of First Aid at Work: Understand how to manage incidents at work Perform primary and secondary surveys Respond to chronic medical diseases Respond to critical and environmental injuries Treat minor injuries, fractures, and dislocations Perform CPR, use an AED, and treat choking for infants, children, and adults Our First Aid at Work Course consists of 14 comprehensive modules that cover all the necessary aspects of first aid. The course begins with an introduction to workplace first aid and incident management, followed by primary and secondary surveys, basics of first aid, and managing chronic medical diseases. Moving forward, you will learn how to respond to critical and environmental injuries, as well as how to manage minor injuries, fractures, and dislocations. Additionally, you will gain knowledge on how to perform CPR, use an AED, and treat choking for infants, children, and adults. The First Aid at Work course concludes with a module on legal frameworks for workplace first aid. Why should Corporate Workers in the UK learn about this topic? Workplace injuries and illnesses are a serious issue in the UK, with millions of workdays lost due to injuries and illnesses every year. In fact, according to the Health and Safety Executive, in 2020/2021, there were 693,000 non-fatal injuries to workers. Therefore, it is crucial for individuals to learn first aid at Work to ensure their own safety, as well as the safety of their colleagues and staff members. By learning the necessary skills to respond to emergency FIrst Aid at work, individuals can create a safer working environment for everyone. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Employers and employees Health and safety representatives Individuals interested in learning about workplace first aid Anyone who wants to learn how to respond to emergencies in the workplace Career path First Aid at Work Trainer (£25,000 - £35,000 per annum) First Aid at Work Assessor (£20,000 - £25,000 per annum) Health and Safety Officer (£30,000 - £40,000 per annum) Emergency Response Coordinator (£25,000 - £35,000 per annum)