554 Courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for the following participants: Individuals planning to deploy applications and create application environments on Google Cloud Platform Developers, systems operations professionals, and solution architects getting started with Google Cloud Platform Executives and business decision makers evaluating the potential of Google Cloud Platform to address their business needs. Overview This course teaches participants the following skills: Identify Google Cloud counterparts for Azure IaaS, Azure PaaS, Azure SQL, Azure Blob Storage, Azure Application Insights, and Azure Data Lake Configure accounts, billing, projects, networks, subnets, firewalls, VMs, disks, auto scaling, load balancing,storage, databases, IAM, and more Manage and monitor applications Explain feature and pricing model differences This 1-day instructor led course introduces Azure professionals to the core capabilities of Google Cloud in the four technology pillars: networking, compute, storage, and database. It is designed for Azure system administrators, Solution Architects and SysOps Administrators familiar with Azure features and setup; and want to gain experience configuring Google Cloud products immediately. With presentations, demos, and hands-on labs, participants get details of similarities, differences, and initial how-tos quickly. Introducing Google Cloud Explain the advantages of Google Cloud. Define the components of Google's network infrastructure, including: Points of presence, data centers, regions, and zones. Understand the difference between Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS). Getting Started with Google Cloud Identify the purpose of projects on Google Cloud. Understand how Azure's resource hierarchy differs from Google Cloud's Understand the purpose of and use cases for Identity and Access Management. Understand how Azure AD differs from Google Cloud IAM. List the methods of interacting with Google Cloud. Launch a solution using Cloud Marketplace. Virtual Machines in the Cloud Identify the purpose and use cases for Google Compute Engine Understand the basics of networking in Google Cloud. Understand how Azure VPC differs from Google VPC. Understand the similarities and differences between Azure VM and Google Compute Engine. Understand how typical approaches to load-balancing in Google Cloud differ from those in Azure. Deploy applications using Google Compute Engine Storage in the Cloud Understand the purpose of and use cases for: Cloud Storage, Cloud SQL, Cloud Bigtable and Cloud Datastore. Understand how Azure Blob compares to Cloud Storage. Compare Google Cloud?s managed database services with Azure SQL. Learn how to choose among the various storage options on Google Cloud. Load data from Cloud Storage into BigQuery Containers in the Cloud Define the concept of a container and identify uses for containers. Identify the purpose of and use cases for Google Container Engine and Kubernetes. Understand how Azure Kubernetes Service differs from from Google Kubernetes Engine. Provision a Kubernetes cluster using Kubernetes Engine. Deploy and manage Docker containers using kubectl Applications in the Cloud Understand the purpose of and use cases for Google App Engine. Contrast the App Engine Standard environment with the App Engine Flexible environment. Understand how App Engine differs from Azure App Service. Understand the purpose of and use cases for Google Cloud Endpoints. Developing, Deploying and Monitoring in the Cloud Understand options for software developers to host their source code. Understand the purpose of template-based creation and management of resources. Understand how Google Cloud Deployment Manager differs from Azure Resource Manager. Understand the purpose of integrated monitoring, alerting, and debugging Understand how Google Monitoring differs from Azure Application Insights and Azure Log Analytics. Create a Deployment Manager deployment. Update a Deployment Manager deployment. View the load on a VM instance using Google Monitoring. Big Data and Machine Learning in the Cloud Understand the purpose of and use cases for the products and services in the Google Cloud big data and machine learning platforms. Understand how Google Cloud BigQuery differs from Azure Data Lake. Understand how Google Cloud Pub/Sub differs from Azure Event Hubs and Service Bus. Understand how Google Cloud?s machine-learning APIs differ from Azure's. Load data into BigQuery from Cloud Storage. Perform queries using BigQuery to gain insight into data Summary and Review Review the products that make up Google Cloud and remember how to choose among them Understand next steps for training and certification Understand, at a high level, the process of migrating from Azure to Google Cloud.

Duration 1 Days 6 CPD hours This course is intended for Business decision-makers: directors (managers of managers), managers of individual contributors (ICs) or ICs working in non-IT functions/divisions (such as finance, marketing, sales, HR, product design) interested in understanding the applications of Google?s cloud technology for business improvement opportunities and transformational project(s). Through this interactive training, you?ll learn about core cloud business drivers?specifically Google?s cloud?and gain the knowledge/skills to determine if business transformation is right for you and your team, and build short and long-term projects using the ?superpowers? of cloud accordingly. You?ll also find several templates, guides, and resource links through the supplementary student workbook to help you build a custom briefing document to share with your leadership, technical teams or partners. Why cloud technology is revolutionizing business This module introduces cloud technology as a paradigm shift and explains how it?s irrevocably transforming business globally. It defines the fundamental building blocks of cloud technology?compute power and data?and what they mean for you and your business. And finally, it reveals how these building blocks help to create five superpowers using concrete use cases of their transformative abilities for business, education, and government sectors. Foster an innovation culture Cloud is not just about a technological transformation; it's a business and cultural transformation, too. This module explores how the superpowers of the cloud are brought to life through people. It looks specifically at how to organically create and scale innovation through culture and business practices. It offers key principles, drawing examples from Google?s success and real world scenarios, that you can apply in your day-to-day operations. Define the ideal business transformation challenge Previous modules describe the journey with cloud technology to include business and cultural changes as well. This module sets the groundwork to build a transformational solution using cloud technology for your role or your business. This process starts with distinguishing between scaled improvements and transformations. Next, the module demonstrates how to write an ideal challenge question and use insights generated from a data ecosystem to address the challenge. Finally, it introduces a framework that you can use to assess and refine your challenge ideas, preparing you to build a business case in a later module. Build trust with availability, security, and compliance This module addresses common concerns about data privacy and security when migrating to the cloud. It defines key terms - privacy, security, compliance, and reliability - and reveals today?s top cybersecurity challenges and threats. It discusses how data security and compliance can be maintained when data is in the cloud, as illustrated by the Shared Responsibility Model. And finally, it uses a concrete example to explain how learners can build a high-level security program in their own organization. Build a business case for your transformation challenge This module explains how to identify the most transformative solution for your business challenge. It then breaks down steps to achieve the transformational solution through creating smaller projects and plotting them onto a transformation roadmap. It describes how to use the data ecosystem you mapped in a previous module to support your overall project. Finally, it explains step by step how to build a business case and gives tips to help you pitch your project idea to gain buy-in from leadership, teams, and technical partners. Additional course details: Nexus Humans Business Transformation with Google Cloud training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Transformation with Google Cloud course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for the following participants: Individuals planning to deploy applications and create application environments on Google Cloud Developers, systems operations professionals, and solution architects getting started with Google Cloud. Executives and business decision makers evaluating the potential of Google Cloud to address their business needs. Overview This course teaches participants the following skills: Identify Google Cloud counterparts for AWS IaaS, AWS PaaS, AWS SQL, AWS Blob Storage, AWS Application Insights, and AWS Data Lake Configure accounts, billing, projects, networks, subnets, firewalls, VMs, disks, auto scaling, load balancing, storage, databases, IAM, and more Manage and monitor applications Explain feature and pricing model differences This course with labs introduces AWS professionals to the core capabilities of Google Cloud Platform (GCP) in the four technology pillars: networking, compute, storage, and database. It is designed for AWS Solution Architects and SysOps Administrators familiar with AWS features and setup and want to gain experience configuring GCP products immediately. With presentations, demos, and hands-on labs, participants will get details of similarities, differences, and initial how-tos quickly. Introducing Google Cloud Explain the advantages of Google Cloud. Define the components of Google's network infrastructure,including: Points of presence, data centers, regions, and zones. Understand the difference between Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) Getting Started with Google Cloud Identify the purpose of projects on Google Cloud Platform. Understand how AWS?s resource hierarchy differs from Google Cloud?s. Understand the purpose of and use cases for Identity and Access Management. Understand how AWS IAM differs from Google Cloud IAM. List the methods of interacting with Google Cloud Platform. Launch a solution using Cloud Marketplace. Virtual Machines in the Cloud Identify the purpose and use cases for Google Compute Engine. Understand the basics of networking in Google Cloud Platform. Understand how Amazon VPC differs from Google VPC. Understand the similarities and differences between Amazon EC2 and Google Compute Engine. Understand how typical approaches to load-balancing in Google Cloud differ from those in AWS. Deploy applications using Google Compute Engine. Storage in the Cloud Understand the purpose of and use cases for: Cloud Storage,Cloud SQL, Cloud Bigtable and Cloud Datastore. Understand how Amazon S3 and Amazon Glacier compare to Cloud Storage. Compare Google Cloud?s managed database services with Amazon RDS and Amazon Aurora. Learn how to choose among the various storage options on Google Cloud Platform. Load data from Cloud Storage into BigQuery. Perform a query on the data in BigQuery. Containers in the Cloud Define the concept of a container and identify uses for containers. Identify the purpose of and use cases for Google Container Engine and Kubernetes. Understand how Amazon Elastic Container Service (ECS) and Amazon Elastic Kubernetes Service (EKS) differ from GKE. Provision a Kubernetes cluster using Kubernetes Engine. Deploy and manage Docker containers using kubectl Applications in the Cloud Understand the purpose of and use cases for Google App Engine. Contrast the App Engine Standard environment with the App Engine Flexible environment. Understand how App Engine differs from Amazon Elastic Beanstalk. Understand the purpose of and use cases for Google Cloud Endpoints. Developing, Deploying and Monitoring in the Cloud Understand options for software developers to host their source code. Understand the purpose of template-based creation and management of resources. Understand how Cloud Deployment Manager differs from AWS CloudFormation. Understand the purpose of integrated monitoring, alerting, and debugging. Understand how Google Monitoring differs from Amazon CloudWatch and AWS CloudTrail. Create a Deployment Manager deployment. Update a Deployment Manager deployment. View the load on a VM instance using Google Monitoring. Big Data and Machine Learning in the Cloud Understand the purpose of and use cases for the products and services in the Google Cloud big data and machine learning platforms. Understand how Google Cloud BigQuery differs from AWS Data Lake. Understand how Google Cloud Pub/Sub differs from AWS Event Hubs and Service Bus. Understand how Google Cloud?s machine-learning APIs differ from AWS's. Load data into BigQuery from Cloud Storage. Perform queries using BigQuery to gain insight into data. Summary and Review Review the products that make up Google Cloud and remember how to choose among them Understand next steps for training and certification Understand, at a high level, the process of migrating from AWS to Google Cloud. Additional course details: Nexus Humans Google Cloud Fundamentals for AWS Professionals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Google Cloud Fundamentals for AWS Professionals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is intended for intermediate business and requirements analysts who are looking to improve their business case development and presentation skills. This course is also a great fit for project managers and product owners who work closely with business analysts or who perform some form of business case work themselves. Overview Understand the role of the business analyst within the business case process Understand the main professional associations and standards that support business analysts in the industry Discuss the benefits of business case creation Explore how to define the business need Describe the role of the business analyst in supporting the enterprise to determine how to optimally invest in the right project initiatives Explain how to identify stakeholders and the significance to the pre-project activities Discuss the importance of analyzing the enterprise Describe and explore the activities performed to assess the current business environment Explain how a business analyst describes a ?future? state environment including how to identify gaps in enterprise capabilities Present and explore how to define the scope of a solution Describe the activities performed and techniques used to determine viable solution options Explore various techniques for evaluating solution options including feasibility and risk analysis Thoroughly understand the purpose of conducting a feasibility assessment Discuss and practice a number of business analysis techniques that support the business case process Explore the components of a business case Describe how the business case supports decision makers in making go/no-go decisions Demonstrate how to assemble the output from pre-project activities into a well-structured business case Present techniques for presenting business cases to top level managers and obtaining buy-in Discuss methods for preparing for challenges during business case delivery Students learn the steps to effective business case development and support your strategic business recommendations with sound budgeting and financial back-up. The one course you need to make high-impact recommendations and receive full management support for your ideas. Introduction Module Learning Objectives What is Business Analysis Polling Question International Institute of Business Analysis BABOK© Guide Components Project Management Institute Business Analysis for Practitioners: A Practice Guide BABOK© Guide Knowledge Areas Benefits of Business Analysis Polling Question A Business Analyst can Influence Project Success Factors Challenges of Business Analysis Polling Question Purpose of a Business Case Exercise 1a: What Should a Business Case Include Define the Business Case Elements What to Look Out For Who is Involved Exercise 1b: Review Business Case Outline Module Learning Objectives Pre-Project Activities & the Business Analyst Module Learning Objectives The Definition of a Business Analyst The Role of a Business Analyst Responsibilities of a BA BA Role vs. PM Role Business Analysis vs. Systems Analysis Business Analysis Competencies Polling Question Business Analyst Role and Stakeholders Exercise 2a: Review the Case Study What is a Stakeholder? The Importance of Stakeholders Stakeholder Identification Tips for Identifying Stakeholders Other Stakeholder Tips Stakeholder Identification/Analysis Exercise 2b: Identify Roles and Responsibilities Stakeholder Map Stakeholder Matrix & Onion Diagrams A Stakeholder Map Onion Diagram Exercise 2c: Why do we Need to Understand the Enterprise? Why Study the Enterprise? What is Enterprise Architecture? What is Strategy Analysis? About Strategy Analysis Purpose of Strategy Analysis When to Perform Strategy Analysis Strategic Planning Module Summary The Needs Assessment Process Module Learning Objectives Business Need Defined Define Business Need The Needs Assessment Process Problem or Opportunity Exercise 3a: Problem/Opportunity Identification Understanding Why Situation Statements Business Need and Current State Determine the Stakeholders Polling Question Goals and Objectives Polling Question Exercise 3b: Give 3 Examples of Business Goals Define Business Need Techniques Exercise 3c: Identify the Business Need Definition of Strategy Analysis When Business Strategy is not Driving Project Definition Typical Project Profile The Executive Paradox Solution to the Paradox Exercise 3d: Describe 3 Outcomes You Would Expect from the Case Study The Four ?Ares? Understand How to Create a Business Model Business Model Example Exercise 3e: Create a Business Model The Business Case Approach Financial and Strategic Measurement Tools Module Summary Determining the Required Capabilities & Defining Solution Scope Module Learning Objectives Business Need and Current State Purpose of Analyzing the Current State Analyzing Current Capabilities and Process Capabilities Defined Techniques for Analyzing the Current State Define the Future State Techniques for Defining the Future State Assess Capability Gaps Stakeholders Involved when Reviewing Capability Gaps Discussion: Assessing New Capabilities Defining Solution Scope Determining Scope Boundary How to Define Solution Scope Defining Solution Scope Project Scope and Product Scope Scope Modeling Techniques Used to Define Scope Define Scope Boundaries Modeling Scope: Context Diagram Exercise 4a: Create a Context Diagram from the Case Study Communicating Solution Scope to Stakeholders Stakeholders Participating in Scope Activities Exercise 4b: Discuss Managing Expectations Module Summary Assessing Feasibility & Proposing Solution Options Module Learning Objectives Financial Analysis Purpose of Financial Analysis Costs versus Benefits Financial Models Timing for Assessing Financial Benefits Risk Assessing Risks Risk Process Exercise 5a: Identifying Risks Risk Analysis Capturing and Categorizing Risks Risk Strategies Tolerance for Risk Determining Solution Options Solution Option Process Determining and Analyzing Solution Options Brainstorming Conducting an Outcomes Focused Brainstorming Session Stakeholders Involved in Determining Solution Options Exercise 5b: Determining Solution Options Feasibility Analysis Discussion: Ranking Solution Options Discussion: Recommending the Most Viable Option Exercise 5c: Assess the Most Viable Options Solution Approach Definition Exercise 5d: Review the Business Case Templates Module Summary Packaging & Presenting the Business Case Module Learning Objectives Circumventing a Business Case Documenting the Business Case Value of the Business Case Process Business Case Components Business Case Techniques Build a Convincing Business Case Discussion: Identifying Decision Criteria Exercise 6a: Supporting a Go/No Go Decision Packaging the Business Case Planning Business Case Delivery Discussion: Planning Stakeholder Buy-in Information and Communication Needs in the Business Case Process Presenting your Business Case Exercise 6b: Anticipating and Responding to Challenges Module Summary Course Wrap Up Course Summary Questions Additional Resources Thank You Additional course details: Nexus Humans BA03 - Writing Effective Business Cases training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA03 - Writing Effective Business Cases course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Come together, connect, learn more about knitting and the social purpose of our project. Both beginners and experienced knitters welcomed! If you can't make the event anymore, please be sure to cancel your ticket in advance through Eventbrite to give others a chance to attend. The Knit Club is a workshop by Craft Forward structured like a relaxed and welcoming knitting and crochet group, open to beginners and experienced makers to come together, connect, and assemble our blankets for the “Blankets for London” project. “Blankets for London” is Craft Forward’s seasonal project where we assemble blankets to donate to homeless individuals in London through our partner charities. The Knit Club is open to anyone interested in approaching crafting and textile art for the first time and to any creative who would like an opportunity to make together and connect with other makers. What to bring: all materials are provided! I want to participate in "Blankets for London": our mailbox is now CLOSED for Blankets for London 2023. Thank you so much for having participating! We will start collecting new squares and blankets in 2024. Pictures will be taken during this session: please let us know if you'd rather not be photographed, we want to make sure everyone is comfortable. The Knit Club 2023 is funded by the Changing Lives Social Value Fund by Lambeth Council. Tags United Kingdom Events Greater London Events Things to do in London London Classes London Community Classes #community #art #craft #knitting #homelessness #brixton #craft_workshop #knitting_classes #knitting_workshop #blankets_for_london

Reliability Centred Maintenance (RCM) is commonly used to help establish safe minimum levels of maintenance, determine changes to operating procedures and help establish maintenance regimes and plans. Successful implementation can result in cost savings, machine uptime and improved risk management. But the devil's in the detail - how can you achieve these benefits and successfully implement RCM in your organisation? This programme will help you do just that. Note: this is a purely indicative outline. The content, duration, objectives and material used can all be adapted to match your specific requirements. To provide a better understanding of RCM, particularly: What, why, how and who? Opportunities and benefits Risks Cost effectiveness Note: this is a purely indicative outline. The content, duration, objectives and material used can all be adapted to match your specific requirements. 1 What is maintenance? Why maintain? Traditional maintenance methods Common current practices and trends 2 What is Reliability Centred Maintenance? Its history Its development Current usage Where can it be cost-effective? 3 How does it work? Basic features Key criteria Maintenance options Key outcomes 4 Making the business case and preparing the strategy Identifying and quantifying current risks Identifying and quantifying current costs Motivating decision-makers Identifying and empowering those who have to deliver the results Educating / gaining buy-in from interested parties 5 Implementation Identify business functions Prioritise functions Verify correct usage Identify failure modes Identify the consequences of failure Understand the failure process Specify the appropriate maintenance action(s) 6 Ongoing requirements Monitoring Recording Analysis Continuous re-evaluation 7 Open discussion Sharing experience and addressing specific issues of interest to participants Course review Close

The importance of building services to the success of an organisation has never been greater and continues to grow. Developers and occupiers are becoming more aware of the contribution that building services make to the well being of occupants and hence their perception of the quality of the working environment. Those involved with the design, construction, maintenance and operation will increasingly be required to deliver building services that demonstrable contribution to the occupier's business. Energy efficiency, carbon management and occupant satisfaction depend substantially on the way building services are designed, managed and operated. To optimise these aspects, an informed strategic approach is essential. Tried and tested techniques and processes are available that, when applied holistically, will deliver substantial benefits. This course reviews best practice in the area and inspires participants to ensure that building services perform at their optimal level. To provide a better understanding of how building services can be designed, managed and operated to: Maximise occupant comfort, satisfaction and wellbeing Add value and contribute to the success of the business of the occupier Improve health safety Reduce operating cost, energy use, carbon emissions and environmental impact Optimise cost and value Provide strategies for continuous improvement and sustainable operation 1 Building services fundamentals The function of services in commercial buildings and their importance to the core business 2 Techniques and processes for optimising cost and value Programmed operation evaluation Continuous commissioning Lifetime product management Performance-based service Energy efficiency and the scope for environmental improvement 3 Making the business case and preparing the strategy Motivating decision-makers Empowering those who have to deliver the results Managing business risk 4 Strategy implementation and monitoring results Ensuring that rich and robust feedback is available to support continuous improvement and strategy enhancementWhen to get feedbackWhyHowWhat to do with it 5 Case histories and 'air time' Sharing experience and addressing specific issues of interest to participants Course review Close

It is important for Officers to understand the roles and responsibilities, processes and procedures involved when working with Elected Members. They also need to appreciate the significance of Elected Members as the decision-makers in local government. Officers have a responsibility to work and communicate with Elected Members effectively. This very successful course is designed to help Officers with this. Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. To provide managers with the knowledge and understanding they need to have productive working relationships with Elected Members and provide appropriate support. By the end of the course participants will: Understand the roles, responsibilities, processes and procedures in place for working with Elected Members Be able to identify the best way to approach potentially sensitive issues Understand the skills and behaviours required for working effectively with Members Be able to deploy their influencing skills more successfully Review their learning and have an action plan to take back and implement at work Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. 1 Introduction Welcome and introductions Objectives and programme overview 2 Working in a political environment What is political awareness? Contact and experience with Members Importance of the role of Members 3 Why be an Elected Member? Perceptions of what Elected Members are and do Values of Members and their motivations for doing what they do 4 Political decision-making in local government Current challenges and drivers affecting the organisation / the council Roles and responsibilities of Officers and Members Centrality of Members' strategic role 5 (Option) A day in the life of an Elected Member An Elected Member gives a talk about what they do 6 Having a beneficial relationship between Officers and Members 7 Member / Officer communication Discussion of the formal processes, service procedures, etc (whether enshrined in a protocol, Memorandum of Understanding, etc) Response times and requirements Procedures required by Heads of Service [if appropriate] 8 Influencing styles and strategies Different forms of power and how they impact Developing an appropriate 'influencing style' Exploring strategies for improving communication and influencing at work 9 Review and evaluation Review and evaluation of learning Personal action plans

Take your sales people from average to high performance. Motivate and develop experienced sales professionals with some new insights and learning. Applying NLP principles, techniques and models, this workshop will introduce the core attitudes and behaviours that differentiate the excellent sales person from the average one. The programme will help participants: Understand and adopt the mindset and beliefs needed for sales excellence Build rapport and connect with buyers at a deeper and more personal level Recognise some of the thinking and language patterns that make each individual unique Ask powerful questions to further understand the unique world of the individual and how they make decisions Apply tools and techniques to empathise with clients - seeing things from their perspectives Tailor their sales approach to the individual buyer's style, and talk in their language Influence with integrity and sell to organisations and individuals successfully 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to NLP and sales excellence with NLP An overview of NLP and applying it to selling The pillars of NLP The NLP model of communication The difference that makes the difference 3 Building enhanced rapport Defining rapport and why it is important when selling Going beyond the initial small talk Building relationships with individual decision-makers Matching and mirroring Levels of rapport 4 Understanding the buyer's personal buying map How we take in, filter and process information How we judge others based on our own experiences of the world The different ways in which we communicate when selling Recognising and understanding the language and thinking patterns of others Adapting your sales communication style to different buyers 5 Making sense of the buying process How we filter information through our senses Understanding how we see, hear and experience the world Visual, auditory and kinaesthetic buyers Listening for key insights What different buyers want from you to help them to buy Applying sensory awareness to the sales process 6 Successful sales mindset The connection between thoughts and actions The sales beliefs of excellence Identifying negative thoughts and beliefs that are holding you back How to change your mindset Adopting the sales beliefs of excellence 7 Powerful questions Reviewing and honing your questioning skills Understanding the questions that great sales people ask Avoiding assumptions Clean language questions Getting to the bottom of it - precision questions Turbo-charging how you qualify 8 Influencing with integrity Understanding empathy Stepping into the buyer's shoes Speaking the buyer's language Tailoring your sales approach to the individual Match, pace, lead - how to take your buyer with you 9 Putting it all together Personal learning summary and action plans

In today's competitive business world firms are under unprecedented pressure to deliver value to their shareholders and other key stakeholders. Senior executives in all parts of the organisation are finding that they need some degree of financial know how to cope with the responsibility placed on them as business managers and key decision-makers; monitoring and improving business performance, investing in capital projects, mergers and acquisitions: all require some degree of financial knowledge. The key financial skills are not as difficult to learn as many people believe and in the hands of an experienced senior executive they can provide a formidable competitive advantage. After completing this course delegates will be able to: Understand fundamental business finance concepts; understand, analyse and interpret financial statements: Profit Statement, Balance Sheet and Cashflow Statement Understand the vital difference between profit and cashflow; identify the key components of working capital and how they can be managed to generate strong cashflow Evaluate pricing decisions based on an understanding of the nature of business costs and their impact on gross margin and break-even sales; managing pricing, discounts and costs to generate strong business profits; understand how lean manufacturing methods improve profit Use powerful analytical tools to measure and improve the performance of their own company and assess the effectiveness of their competitors Apply and interpret techniques for assessing and comparing investment opportunities in capital projects, business acquisitions and other ventures; understand and apply common methods of business valuation Understand the role of business finance in formulating and implementing competitive business strategy; the role of budgeting as part of the planning process and the various approaches to budgeting and performance measurement 1 Basic principles Delivering value to key stakeholders Accounting concepts, GAAP, IFRS and common terms Understanding and using the balance sheet Understanding and using the profit statement Recognising the vital difference between profit and cashflow Understanding and using the cashflow statement What financial statements can and cannot tell us 2 Managing and improving cashflow Sources of finance and their advantages and disadvantages What is working capital and why is it so important? Managing stocks, debtors and creditors Understanding how working capital drives business growth Understanding and avoiding the over-trading trap Unlocking the funds tied up in fixed assets: asset backed loans and leasing 3 Managing and improving profit Understanding how profits generate cashflow The fundamental nature of costs: fixed and variable business costs Understanding gross margin and break-even How common pricing methods affect gross margin and profit Effective strategies to improve gross margin Using value chain analysis to reduce costs Lean manufacturing methodsUnderstanding Just-in-time, 6 Sigma and Kaizen methods Improving profitEffective and defective strategies 4 Measuring and managing business performance Measures of financial performance and strength Investor behaviour: the risk and reward relationship Return on investment (ROI): the ultimate measure of business performance How profit margin and net asset turnover drive return on net assets Why some companies are more profitable that others Understanding competitive advantage: cost and differentiation advantage Why great companies failWhat happened to Kodak? Using a 'Pyramid of Ratios' to improve business performance Using Critical Success Factors to develop Key Performance Indicators 5 Budgeting and forecasting methods Using budgets to support strategy Objectives and methods for effective budgets Using budgets to monitor and manage business performance Alternative approaches to budgeting Developing and implementing Balanced Scorecards Beyond Budgeting Forecasting methods and techniques Identifying key business drivers Using rolling forecasts and 'what-if' models to aid decision-making