7762 Courses

Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Consultants have seen a sudden rise in their business due to the constant changes in the business world. They usually specialize in one field and help other businesses grow into that. Obviously, there is more to that and if you want to find out what, you can do so with this Business Consulting Certificate Course course. This course will help you understand what is meant by consultants and explain their everyday role in today's business world. It further helps you identify consulting opportunities, create strategies, utilize social media and so much more. So getting this course will certainly help with your desires. Learning Outcomes: Allot a definition of the term 'consultants' as well as clarify their role for the current business world Recognise consulting opportunities Promote a business formula including a business plan, budget, marketing vision, fee structure, and above all resources, Exploit social media and networking abilities to boost your consulting business Preserve your work with contracts Find out means to get to the top of trends as well as changes Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Consulting Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Consulting Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Business Consulting Certificate Course Course Overview 00:05:00 What It's All About 00:15:00 Business Building Blocks 00:30:00 Crunching the Numbers 00:30:00 Planning Your Business 00:30:00 Creating a Sales and Marketing Strategy 00:30:00 Getting the Work Done 00:30:00 Mock Exam Mock Exam- Business Consulting Certificate Course 00:20:00 Final Exam Final Exam- Business Consulting Certificate Course 00:20:00

Are you aware that procrastination is a condition that can affect your life? Do you know that there are lots of people that can be affected by this kind of attitude? If you want to change this habit of yours, then this course is perfect for you! Description: Procrastination is a habit that is considered as a luxury to anyone who is supposedly busy. In this course, you will be able to learn about mental health basics and resiliency. You will learn the connections between physical, emotional and mental health. Once you understand the basics, you will be taught how to get hold of your emotional health and how to take good care of yourself. You will be able to learn that procrastination can affect not just yourself but also everyone around you and you need to be able to learn the risk factor that comes with it. Who is the course for? Professionals who are helping people with their mental health People who have an interest in the personal mental development Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: How to Overcome Procrastination course would be beneficial for the following careers: Career Coach Guidance Counsellors Life Coach Mentors Psychologists Social Worker Therapists. Module 01 Introduction To Overcoming Procrastination 00:30:00 Module 02 Characteristics Of A Procrastinator 00:30:00 Module 03 Identify The Causes Of Procrastination 00:30:00 Module 04 Key Reasons Of Procrastination And How Deal With Them 01:00:00 Module 05 Effective Ways to Beat Procrastination 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This Certified Security Leadership Officer (CSLO) - Complete Video Course covers everything you need to know about becoming a Certified Security Leadership Officer. In this course, you will learn about security management, risk management, encryption, information security - access control concepts, incident handling and evidence, operations security, and knowing network security. This course will help you to become a Certified Security Leadership Officer. It will give you an essential understanding of current security issues, best practices, and technology. You will be prepared to manage the security component of a business and its information technology security projects. A C)SLO will be able to better manage IT projects in a secure manner by possessing the essential, up-to-date knowledge and skills required to supervise the security component of any information technology project. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certified Security Leadership Officer (CSLO) - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certified Security Leadership Officer (CSLO) - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Security Management Security Management FREE 00:58:00 Risk Management Risk Management 00:35:00 Encryption Encryption 00:31:00 Information Security - Access Control Concepts Information Security - Access Control Concepts 00:31:00 Incident Handling and Evidence Incident Handling and Evidence 01:01:00 Operations Security Operations Security 00:48:00 Knowing Network Security Knowing Network Security 01:12:00 Mock Exam Mock Exam- Certified Security Leadership Officer (CSLO) - Complete Video Course 00:20:00 Final Exam Final Exam- Certified Security Leadership Officer (CSLO) - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Learn how to train animals, walk them safely, look after them and start your own pet business! This Pet Business Certificate starts with the basics of first aid and find out how to administer pills, liquid medications, and injections to an uncooperative cat or dog. You will explore pet care, including nutrition, exercise, first aid, and identification of common diseases. You'll also explore sticky situations that can arise, such as lost pets, pets that die unexpectedly, and pets that need immediate veterinary care. You will learn about finances and explore start-up costs, accounting, fee-setting, business plans, and low-cost marketing. You'll learn how to obtain required insurance, hire employees as your business expands, and entice financial institutions to loan you money.  By the end of this course, you'll have all the knowledge you need to become a professional pet sitter. In addition, you'll see how your pet sitting business can grow to continually challenge and satisfy you. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is This Pet Business Certificate Course for? Pet Business Certificate is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Pet Business Certificate is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction 00:06:00 Legal Requirements Legal Requirements 00:37:00 Running Your Own Business Running Your Own Business 00:16:00 Marketing Marketing 00:16:00 Setting Your Prices Setting Your Prices 00:11:00 Business Costs Business Costs 00:08:00 Forms & Record Keeping Forms & Record Keeping 00:15:00 Pre-Service Visit Pre-Service Visit 00:07:00 Difficulties & Challenges Difficulties & Challenges 00:17:00 Assessment Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Whether you are an existing professional in the facilities sector or you have a desire to enter the industry, this Facilities Management Diploma course is an excellent choice for you. This course will help you master the skills which are required to embark upon a successful and rewarding career as a facilities manager. Throughout this Facilities Management Diploma course, you'll get a comprehensive and easy-to-grasp overview of this industry and learn the techniques to deliver effective support services for any organisation. This facilities management course is designed to equip learners with the skills and practical knowledge to understand this diverse and growing industry. You'll also learn how to make strategic business decisions to ensure everything works together symphonically. Course Highlights: Understand the importance of facilities management and explore the strategic role of a facilities manager Familiarise with the benefits that facilities management offers Understand the relationship between facilities management and sustainable development Familiarise with the business challenges in facilities management and learn the requirements of a facilities manager Expand your knowledge of operational waste management and recycling Gain sufficient knowledge of the various operations in facilities management Understand contracting and the different types of contracts Get a solid understanding of feasibility study, economic and market analysis, technical analysis and financial analysis Familiarise with the stages of human resource management and understand the recruitment and selection process Understand the advantages and disadvantages of outsourcing and learn how to work with contractors Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge. Requirements Our Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Facilities Management Diploma Module 01: Introduction to Facility Management 00:28:00 Module 02: Space Management 00:22:00 Module 03: Managing Workplace Services 00:33:00 Module 04: Human Resource and Contract Management 00:24:00 Module 05: Lease Purchase and Vendor Management 00:27:00 Module 06: Health and Safety at Work 00:25:00 Module 07: Sustainable Facility Management 00:18:00 Module 08: Maintenance and Repairs 00:21:00 Module 09: Project Management 00:30:00 Module 10: Business Development and Succession Planning 00:28:00 Bonus Material - Facility Inspection Checklist 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Safety procedures are the most important part of any organization's Safety Management System. This Workplace Safety Manual Developing Course provide consistency and when followed create a safety working environment and greater productivity due to less injury down time. Safety procedure writing is more difficult and time consuming than it at first appears. By this course you will get the foundation to start writing effective safety procedures. You will learn to develop a safety procedure template, write and revise step-by-step safety procedures, and much more related to this sector. So, if you want to develop your skills don't wait to join this course. Learning Outcomes: Devise a Safety Procedure Framework Improvise a flowchart to perform process activities with an accurate depiction Exploit the brainstorming so that you can gather the crucial information for a safety procedure creation Realise a range of procedure types including (Step-by-step, Playscript, The Decision Tree and Decision Tables) Learn how to write and review Step-by-Step safety procedures Impart communication contents for the safety procedures Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Workplace Safety Manual Developing Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Workplace Safety Manual Developing Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 Setting the Stage 00:15:00 Safety Procedures Basics 00:15:00 Flowcharting 00:30:00 Gathering Information 00:30:00 Procedure Writing 00:15:00 Honing the Draft Procedure 00:30:00 Some Other Methods 00:15:00 Mock Exam Mock Exam- Workplace Safety Manual Developing Course 00:20:00 Final Exam Final Exam- Workplace Safety Manual Developing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description The role of the Learning & Development professional is constantly evolving and your organisation and trainees have different and higher expectations of what you will provide for them. The Learning and Development Manager aims to develop effective and responsible change agents to design, develop and operationalise strategic plans within their areas of responsibility and emphasises skills development around Coaching, Human Resource Management and Online Learning Development. This course covers the entire process of delivering training, including assessment, preparation, creating a positive learning environment, facilitating learning, and evaluating learning. It will also provide a comprehensive understanding of establishing and running an effective organisational coaching system, social media and IT in training, contemporary developments in the profession, and becoming a learning and development specialist. This course is specifically targeted at those who currently hold coordination, managerial and supervisory responsibilities in corporate Learning and Development roles; as well as new participants entering this sector. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Learning and Development Manager is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Learning and Development Manager is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Module: 01 Introduction 00:30:00 Monitoring 00:30:00 Coaching 00:30:00 Organizational Learning 00:30:00 Module: 02 Organizational Development Stages 00:30:00 Measuring L & D 00:15:00 Evaluating Training Impact 00:45:00 Blended Learning 00:20:00 Digital Learning 00:30:00 Mock Exam Mock Exam - Learning and Development Manager 00:20:00 Final Exam Final Exam - Learning and Development Manager 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Get a comprehensive overview of Automation and Log Analytics in Azure in the MS Azure - Automation and Log Anayltics course. Microsoft Azure is a cloud computing platform that offers more than 600 Azure services. The course especially focuses on two major Azure services: Automation and Log Analytics. Azure Automation gives you the ability to automate frequent, time-consuming, and error-prone cloud management tasks. On the other hand, Log Analytics helps you to collect, correlate, and visualize structured and unstructured data. Using Log Analytics, you can monitor cloud and on-premises environments to maintain availability and performance. You will also monitor and systems to maintain availability and performance. Throughout the course, you will learn how to use these two services for making your office work easy. You will explore the strategies of creating an automation account, Runbooks, and creating and viewing OMS workspace. Finally, you will be familiarized with the Azure security Centre. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Azure - Automation and Log Anayltics is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Azure - Automation and Log Anayltics is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:02:00 Azure Automation Azure Automation 00:03:00 Creating Azure Automation Accounts 00:03:00 Automation Assets 00:04:00 Creating Runbooks 00:07:00 Log Analytics Log Analytics Overview 00:03:00 Creating and Viewing OMS Workspaces 00:10:00 Azure Security Center Intro to Azure Security Center 00:04:00 Detection as a Service 00:02:00 ASC Investigations 00:06:00 Conclusion Course Recap 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Strategic management helps develop a sustainable business model to ensure success. This Executive Strategy and Management course is specially designed for executives and managers to plan and implement winning organisational strategies. The course will introduce the concepts and techniques of strategic management to develop and implement successful business strategies. Here, you will gain valuable insights into the strategy fundamentals and identify the core competencies of strategic managers for business growth. In addition, you'll determine the factors that influence strategic planning and discover the strategic management tools and concepts to create and drive strategic objectives within your organisation. Learning Outcomes Learn how to develop and implement a successful strategic plan Identify the essential components of strategic planning Determine how to derive a strategy from a company's vision and mission Identify what makes a successful business strategy Acquire strategic thinking competencies Who is the Project Management Fundamentals Course for? This Executive Strategy and Management course is perfect for aspiring professionals in the relevant industry, such as people with careers in: People who are in decision-making positions Executives and managers People aspiring to become managers. Professionals with direct experience in managing a team. People looking to change careers and learn new skills Those interested in learning more about executive Strategy & Management Why Choose this Diploma in Project Management Fundamentals Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Executive Strategy and Management Module 01: Strategy Fundamentals 00:30:00 Module 02: Strategic Planning Competencies 00:20:00 Module 03: Executive Strategy and Management 00:55:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00