Duration 4 Days 24 CPD hours This course is intended for Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy. Overview After completing this course, you will be able to: Clean, transform, and ingest data into Dynamics 365 Customer Insights Create a unified customer profile Work with Dynamics 365 Audience insights Enrich data and predictions Set up and manage external connections Administer and monitor Customer Insights Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This specialty course starts with creating a unified profile and then working with customer data. Module 1: Get started with Dynamics 365 Customer Insights Introduction to the customer data platform Administer Dynamics 365 Customer Insights Explore user permissions in Dynamics 365 Customer Insights Module 2: Ingest data into Dynamics 365 Customer Insights Import and transform data Connect to data sources Work with data Module 3: Create a unified customer profile in Dynamics 365 Customer Insights Map data Match data Merge data Find customers Module 4: Work with Dynamics 365 Customer Insights Explore Audience insights Define relationships and activities Work with measures Work with segments Module 5: Enrich data and predictions with Audience insights Enrich data Use predictions Use machine learning models Module 6: Manage external connections with Customer Data Platform Export Customer Insights data Use Customer Insights with Microsoft Power Platform Display Customer Insights data in Dynamics 365 apps More ways to extend Customer Insights
Duration 3 Days 18 CPD hours This course is intended for Students receive comprehensive Microsoft Dynamics exam preparation, becoming familiarized with the Dynamics CRM customization and configuration tools. Aspirants also learn to leverage the platform tools to create custom objects, automate tasks, modify user interface, and perform other such customizations. Overview Configure the Dynamics CRM settingsConfigure different entities and fieldsImplement entity relationships, custom actions, workflows, and dialogsIdentify scenarios for utilizing multiple forms, and design considerations for chartsSet default share views and public views, and configure and manage dashboardsIdentify role-based business processesIdentify and manage business requirements and teams This course explains everything you need to know about customizing and configuring the Dynamics CRM 365 system in accordance with a company?s specific requirements. Introduction to Customization and Configuring Dynamics CRM Talent and Course Introduction Module Overview CRM Overview What is Dynamics Customization and Configuration? CRM Architecture Customization Methodology Module review Obtaining a Dynamics CRM Trial TEST YOUR KNOWLEDGE MODULE 1' Manage Microsoft Dynamics CRM Online Subscriptions Module Overview Configuring CRM Overview of CRM Security User Administration Mailboxes Teams CRM Security Model Module Overview Purpose of the CCRM Security Model Privileges Access Levels Security Roles Hierarchy Security Hierarchy Types Module review Introduction to Solutions Module Overview Solutions Overview Solution Detail Creating and Working with Solutions Working with Solution Assets Exporting Solutions Importing Solutions Module review Entity and Field Customization Module Overview Types Entities Entity Ownership Entity Properties System vs Custom Entities Custom Entities and Security Roles Overview of Fields Field Properties Module review Additional Field Customization Module Overview Creating Fields to Meet Client Needs Calculated Fields Rollup Fields CRM Option Sets Alternate Keys Field Level Security State and Status Reason Transitions Module Review Configure mobile devices Module Overview Types of Relationships How and where they are created Many to Many Relationships Hierarchical Data Entity Mapping Connection and Connection Roles Module Review Customizing Forms Module Overview Form types Qualities of a good form Building a Form Specialized Form Components Access Teams and Sub Grids Working with Navigation Additional Form Types Multiple Forms Form customizations and Mobile Clients Module Review Business Rules Module Overview Business Rules Business Rule Scope Trigger Rules Condition and Actions Else Conditions and Actions Occur When Conditions Are True Module review Views and Visualizations Module Overview Using Views View Customization System View Types Quick Find Customization Charts Customizing Dashboard Themes Module Review Introduction to Processes Module Overview Processes and Automation Workflow Basics Module review Business Process Flows What are CRM Business Process Flows Enabling Business Process Flows Steps Stages and Categories Conditional Branching Module Review Bringing it all Together Module Overview Review of Customization Topics Covered Senario Packaging in a Solution Module review
Duration 3 Days 18 CPD hours This course is intended for This course is geared for anyone needing to interface with an Oracle database such as end users, business analysts, application developers and database administrators / DBAs. Overview Working within in a hands-on learning environment, guided by our expert team, attendees will develop a practical approach to Oracle Database Technology. Throughout the course participants will explore: Using PL/SQL programming language for database applications and development incorporating PL/SQL modules within the application architecture from the initial design and planning phase The essentials of building executable PL/SQL program units Each of the major segments of a working program and how these interact with each other during program execution Important error or exception handling capabilities of the language. How database-resident program units can be used as part of the overall database application architecture Applying these new skills to the development of PL/SQL packages. Advanced database programming capabilities and benefits How database triggers can be used as part of an advanced database application design Oracle 19c PL/SQL Fundamentals is a three-day, hands-on course that introduces Oracle database programming using the PL/SQL programming language. Throughout the course students will explore the core syntax, structure and features of the language. This course will also lay the foundation for the entire Oracle PL/SQL programming series, allowing one to progress from introductory topics to advanced application design and programming and finally onto writing complex high-performance applications. The course also explores applying the newly learned skills to the development of database applications. Participants will learn how to use database-resident stored program units such as procedures, functions, packages and database triggers. Students will also learn about the latest features in Oracle 19c. Selection & Setup of the Database Interface Considering Available Tools Selecting the Appropriate Tool Oracle Net Database Connections Oracle PAAS Database Connections Setup SQL Developer Setup SQL *Plus Setup JDeveloper About BIND and Substitution Variables Using SQL Developer Using SQL *Plus Choosing a Database Programming Language What is Database Programming PL/SQL Programming PL/SQL Performance Advantages Integration with Other Languages PL/SQL Language Essentials PL/SQL Program Structure Language Syntax Rules Embedding SQL Writing Readable Code Generating Readable Code Generating Database Output SQL * Plus Input of Program Block DECLARE Section About the Declare Section Declare Primitive Types Declaration Options Not Null Constant Data Dictionary Integration % Type Declare Simple User-Defined Types Type ? Table Type ? Record Extended User Defined Types BEGIN Section About the Begin Section Manipulating Program Data Logic Control & Braching GOTO LOOP IF-THEN-ELSE CASE EXCEPTION Section About the Exception Section Isolating the Specific Exception Pragma Exception_INIT SQLCODE &SQLERRM Example SQL%ROWCOUNT & Select ? Into Beyond the Basics : Explicit Cursors About Explicit Cursors Extend Cursor Techniques For Update of Clause Where Current of Clause Using for ? Loop Cursors Introduction Database Resident Programming Units About Database ? Resident Programs Physical Storage & Execution Types of Stored Program Units Stored Program Unit Advantages Modular Design Principles Creating Stored Procedures and Functions Stored Procedures & Functions Create Procedure / Create Function Creating Procedures & Functions Raise_Salary() Procedure Salary_Valid() function The Parameter Specification Default Clause System & Object Privileges Using the Development Tools Executing Stored Procedures and Functions Calling Procedures & Functions Unit Testing with Execute Anonymous Block Unit Testing Specifying a Parameter Notation SQL Worksheet Unit Testing Calling Functions from SQL Maintaining Stored Programming Units Recompiling Programs Mass Recompilation Using UTL_RECOMP() Dropping Procedures & Functions Drop Procedures & Functions Drop Procedure / Function Data Dictionary Metadata Using USER_OBJECTS Using USER_SOURCE Using USER_ERRORS Using USER_OBJECT_SIZE Using USER_DEPENDENCIES Managing Dependencies Dependency Internals Tracking Dependencies The Dependency Tracking Utility SQL Developer Dependency Info Dependency Strategy Checklists Creating & Maintaining About Packages Creating Packages Maintaining Packages Performance Considerations Advanced Package Capabilities Definer & Invoker Rights White Lists & Accessible By Persistent Global Objects Defining Initilization Logic Object Orientation Support Advanced Cursor Techniques Using Cursor Variables Using SYS_REFCURSOR Using Cursor Expressions Using System Supplied Packages DBMS_OUTPUT() UTL_FILE() FOPEN() Example Database Trigger Concepts About Database Triggers DML Event Trigger Sub-Types Database Trigger Scenario Trigger Exhaustion Mechanisms Trigger within SQL Worksheet Creating Database Triggers Statement Level Triggers Using Raise Application_Error() Row-Level Triggers Examples of Triggers Employee_Salary_Check Example Employee_Journal Example Budget_Event Example Instead of Triggers Triggers within and Application Maintaining Database Triggers Call Syntax Trigger Maintenance Tasks Show Errors Trigger Drop Trigger Alter Trigger Multiple Triggers for a Table Handling Mutating Table Issues Implementing System Event Triggers What are System Event Triggers Defining the Scope Available System Events System Event Attributes
Duration 5 Days 30 CPD hours This course is intended for This intermediate-level course requires students have incoming experience working with Oracle Database 18 or higher. Overview Working in a hands-on learning environment led by our expert facilitator, you'll explore: The Oracle Database Architecture Query Optimizer Tuning Container Databases and Pluggable Databases Oracle 19c Tuning features Evaluating Execution Plans Oracle Tuning Tools Using Automatic Workload Repository Join Types AWR Using Baselines Additional AWR performance tools Optimizer Statistics Monitoring a Service Bind Variables and database parameters Oracle's Real Application Testing (RAT) SQL Tuning Advisor Automatic Sql Tuning Sql Plan Management Shared Pool Tuning Tuning the database buffer cache Tuning the PGA (Program Global Area) Automatic Memory Management (AMM) Tuning Segment Space Utilization (ASSM) Automatic Storage Management Oracle 19C Database Tuning is an intermediate level course for Oracle database experienced attendees that explores core tuning skills such as Database parameters, SQL Tuning Advisor, SQL Access Advisor, Adaptive SQL plans and more. Overview Oracle Database Architecture Instance Definition Define SGA Define Background Processes Datafile Definition Query Optimizer SQL Parsing Optimizing Terms Optimizing Methods Query Plan Generation Query Plan Control Tuning Container Databases and Pluggable Databases Pluggable tuning parameters Define Container tuning structure Using PDB$SEED Create a new PDB Plug and unplug a PDB Oracle 12c Tuning features Identifying and Using Oracle's Heat Map 12c Compression Levels and Types Evaluating Execution Plans Defining SQL execution plans Automatic Workload Repository Reading execution plans Oracle Tuning Tools Monitoring tools overview Enterprise Manager Dynamic Performance Views Automatic Workload Repository Automatic Database Diagnostic Monitor Sql Tuning Advisor SQL Access Advisor Sql Access Advisor DB operation Tuning DB operation Active Reporting Using Automatic Workload Repository Defining AWR AWR Settings Creating AWR Baselines Metrics, Alerts, and Thresholds Defining Metrics Setting Alerts Setting Corrective Actions User Defined Metrics Metric Dynamic Views Join Types Nested Loops Join Sort Merge join Hash Join and Cartesian Join Equijoins and Nonequijoins Outer Joins Semijoins AWR Using Baselines Creating AWR baselines Creating AWR Repeating baselines Moving Window Baseline Additional AWR performance tools Automatic Maintenance Tasks Segment Advisor Statistics Gathering Automatic Tuning Optimizer Automatic Database Diagnostic Monitor Active Session History (ASH) Optimizer Statistics Optimizer Statistics Overview Table and Index Statistics Statistic Preferences Statistics Gathering e) Locking Statistics, Export/Import Statistics Pending and published statistics Optimizer Hints Optimizer Paths Cost Base Optimization Monitoring a Service Overview of what is an Oracle Service Creating an Oracle Service for Single instance and RAC Monitoring a Service Resource Management and a Service Enterprise Manager and a Service Bind Variables and database parameters Bind variable definition Cursor_sharing parameter Adaptive Cursor Sharing Oracle's Real Application Testing (RAT) Sql Performance Analyzer overview Sql Performance Analyzer Options Database Parameter changes Database version changes Creating SQL Tuning Sets Database Replay Overview Database Replay Configuration Database Replay Options SQL Tuning Advisor SQL Tuning Advisor: Overview SQL Tuning Advisor Limited Mode Sql Tuning Advisor Comprehensive mode Sql Tuning Profiles SQL Access Advisor SQL Access Advisor: Overview Sql Access Advisor options SQL Access Advisor and Sql Tuning Sets Sql Access Advisor and AWR Results and Implementation Automatic Sql Tuning Automatic Sql Tuning Maintenance Task Automatic Tuning Optimization implementation(ATO) Automatic Tuning Optimization Results Enable/Disable Automatic Tuning Optimization Sql Plan Management Sql plan Management and baseline overview Enable sql plan management Loading Sql Plan baselines into the SGA Adaptive plan management Shared Pool Tuning Shared pool architecture Shared pool parameters Library Cache Dictionary cache Large pool considerations and contents Tuning the database buffer cache Database buffer cache overview Database buffer cache parameters Oracle and Dirty reads and writes Automatic Shared Memory Management (ASMM) Buffer Cache goals and responsibility Buffer Cache pools Tuning the PGA (Program Global Area) PGA Overview PGA Database Parameters Temporary Segments Temporary Tablespace Sizing the PGA Automatic Memory Management (AMM) Oracle's Automatic Memory Management Overview Database Auto-tuned Parameters Database Non Auto-tuned Parameters Automatic Memory Management Hints and Sizing suggestions AMM versus ASMM Tuning Segment Space Utilization (ASSM) Overview of Automatic Segment Space Management Defining the DB_BLOCK_SIZE Defining DB_nk_CACHE_SIZE parameter The DB_BLOCK_SIZE Parameter Overview of table compression, block chaining, and block migration Automatic Storage Management Overview of ASM Definition of Grid Infrastructure ASM Instance ASM Diskgroups ASM Diskgroup parameters and templates ASMCMD
Duration 5 Days 30 CPD hours This course is intended for The target audience for this textbook is all Oracle professionals, both business and systems professionals. Among the specific groups for whom this textbook will be helpful are: ? Business and non-IT professionals ? Application designers and database developers ? Business Intelligence (BI) analysts and consumers ? Database administrators ? Web server administrators Overview The first portion of this textbook considers the logical models upon which a relational database is based and the various configurations and environments in which you may work with the Oracle database. The next segment focuses on the actual SQL syntax for writing database queries. You will begin with the simplest of queries and then proceed onto moderately complex query scenarios. Finally, this textbook covers the DDL, DML and transaction control portions of the SQL language that allow one to create, maintain and manipulate application database objects and application data. This textbook takes a unique approach to SQL training in that it incorporates data modeling theory, relational database theory, graphical depictions of theoretical concepts and numerous examples of actual SQL syntax into one learning vehicle. Relational Databases & Data Models About Data Models About the Relational Model The Electronics Data Model About the Relational DBMS Selection & Setup of the Database Interface Considering Available Tools Selecting the Appropriate Tool Oracle Net Database Connections Oracle PAAS Database Connections Setup SQL Developer Setup SQL*Plus Setup Jdeveloper Using the Database Interface About Bind & Substitution Variables Using SQL Developer Using SQL*Plus Introduction to the SQL Language About the SQL Language Characteristics of SQL Introducing SQL Using Select SQL Rules The Select Statement The Select Statement Distinct/Unique Keyword Using Alias Names Restricting Results with the Where Clause About Logical Operators Equality Operator Boolean Operators REGEXP_LIKE() In Operator Sorting Data with the Order By Clause About the Order by Clause Multiple Column Sorts Specify the Sort Sequence About Null Values within Sorts Using Column Aliases Pseudo Columns, Functions & Top-N Queries Rowid Pseudo Column ORA_ROWSCN PSEUDO Column ROWNUM Pseudo Column About the Built-In Functions SYSDATE User & UID SESSIONTIMEZONE Function Using the Dual Table Row Limiting & Top-N Queries FETCH First x Rows Only Clause OFFSET x Rows Clause FETCH?PERCENT Clause The WITH TIES Option Joining Tables About Joins Inner Joins Reflexive Join Non-Key Join Outer Join Using the Set Operators About the Set Operators SQL Set Operator Examples UNION Example INTERECT Example MINUS Example UNION All Summary Functions Using Sub-Queries Finding Data with Sub-Queries Standard Sub-Queries Correlated Sub-Queries The EXISTS Operator Aggregating Data within Groups About Summary Groups Find Groups within the Tables Select Data From the Base Tables Select Groups from the Results Use DDL to Create & Manage Tables Create Table Statement Column Data Types Not Null Default Describe Alter Table Statement Drop Table Statement Table DDL Using SQL Developer Alter User Statement Alter Session Statement NLS_Language NLS_Date Use DML to Manipulate Data The Insert Statement The Delete Statement The Update Statement About Transactions Transaction Rollback Transaction Commit Transaction Savepoint The Set Transaction Statement Set Transaction Read Only Statement Rules Understanding the Data Models The Company Data Model The Electronics Data Model About the SQL-99 Standard SQL-92 & SQL-99 Cross Joins Natural Joins Inner Joins Implicit Inner Join Outer Joins Anti Joins Named Sub-Queries Enhancing Groups with Rollup & Cube Using Rollup The Grouping() Function Using Cube SQL Functions: Character Handling What are the SQL Functions? String Formatting Functions UPPER(), LOWER() Example INITCAP() Example Character Codes Functions CHR((), ASCII() Examples PAD & TRIM Functions RPAD() Example RTRIM() Example TRIM() Example String Manipulation Functions DECODE () Example SUBSTR() Example INSTR() Example TRANSLATE() Example REPLACE() Example String Comparison Functions LEAST() Example Phonetic Search Function SOUNDEX() Example SQL Functions: Numeric Handling About the Numeric Data Functions GREATEST() Example ABS() Example ROUND() Example TRUNC() Example SIGN() Example TO_NUMBER() Example & Data ype Conversions NULL VALUES FUNCTIONS NVL() & NVL2() Function NVL() Example (Character) NVL() Example (Numeric Loss of Data) NVL() Example (Numeric Output) NVL2() Example COALESCE() Function NULLIF() Function SQL Functions: Date Handling Date Formatting Functions TO_CHAR() & TO_DATE() Format Patterns TO_CHAR() Examples TO_DATE() Examples EXTRACT() Example Date Arithmetic Functions MONTHS_BETWEEN() Example ADD_MONTHS() Example LAST_DAY() Example NEXT_DAY() Example TRUNC(), ROUND() Dates Example NEW_ TIME() Example About V$TIMEZONE_NAMES CAST() FUNCTION & TIME ZONES Database Objects: About Database Objects About Database Objects About Schemas Making Object References Database Objects: Relational Views About Relations Views The Create View Statement Why Use Views? Accessing Views with DML Maintaining View Definitions Alter View Drop View DDL Using SQL Developer Database Objects: Indexes About Indexes Create & Drop Index Statements Indexes & Performance Data Dictionary Storage Database Objects: Creating Other Objects About Sequences Referencing NEXTVAL Referencing CURRVAL Within the DEFAULT Clause Alter Sequence & Drop Sequence ALTER SEQUENCE DROP SEQUENCE About Identity Columns CREATE TABLE?GENERATED AS IDENTITY ALTER TABLE?GENERATED AS IDENTITY Start With Limit Value ALTER TABLE...DROP IDENTITY About Synonyms CREATE & DROP SYNONYM Statements CREATE SYNONYM DROP SYNONYM Public Vs Private Synonyms CREATE SCHEMA AUTHORIZATION Database Objects: Object Management Using DDL The RENAME Statement TABLESPACE Placement CREATE TABLE?TABLESPACE The Comment Statement The TRUNCATE TABLE Statement Database Objects: Security About Object Security Grant Object Privileges Revoke Object Privileges Object Privileges & SQL Developer Data Integrity Using Constraints About Constraints NOT NULL Constraint NOT NULL Example CHECK Constraint UNIQUE Constraint PRIMARY KEY Constraint REFERENCES Constraint ON DELETE CASCADE Example ON DELETE SET NULL Example Constraints on Existing Tables Constraints & SQL Developer Managing Constraint Definitions RENAMING & DROPPING Constraints ENABLING & DISABLING Constraints DEFERRED Constraint Enforcement SET CONSTRAINTS Handling Constraint Exceptions Constraints with Views DATA Dictionary Storage The Data Dictionary Structure More About the Data Dictionary OBJECT-SPECIFIC Dictionary Views USER_UPDATABLE_COLUMNS The Dictionary Structure METADATA & SQL Developer Additional course details: Nexus Humans Oracle 12c SQL Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 12c SQL Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 2 Days 12 CPD hours This course is intended for This course is primarily for Application Consultants, Business Analysts, Business Process Owners/Team Leaders/Power Users, and Developer Consultants. Overview At course completion students will know- The basic functions and navigation options of BusinessObjects Analysis for Microsoft Office- The special functions and layout design options of BusinessObjects Analysis for Microsoft Office In this course, students learn the basic functions and navigation options of the Analysis edition for Microsoft Office. Students will also learn the special functions and layout design options of Analysis. Components and Data Sources for Analysis Using Analysis Components and Data Sources Customization for Workbook Data Analysis Using the Basic Components of Analysis Sorting and Filtering Workbook Members Filtering Selected Workbook Members by Measure for Enhanced Analysis Using Hierarchies for Data Analysis in Workbooks Using Inserted Components to Add Workbook Functionality Configuring Filter Components Using Formulas to Enhance the Workbook Layout Defining Conditional Formatting Options for Workbooks Using a Prompting Dialog in Workbook Queries Extending Workbook Display Options with Functions and Microsoft Excel VBA Using Styles to Customize Workbook Appearance Setting Preferences to Control Workbook Behavior Publishing Analysis Documents to the BI Platform Server Presentation of Workbook Analysis Data Presenting Analysis Data for Business Users Additional course details: Nexus Humans BOAN10 SAP BusinessObjects Analysis for Microsoft Office training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BOAN10 SAP BusinessObjects Analysis for Microsoft Office course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: IT Staff and Managers Network and systems personnel and engineers Small to mid-sized organizations that require fundamental knowledge on networking terms/concepts and configuration guidance for Meraki equipment. This also includes organizations looking to implement remote sites, provide a guest wireless solution, and collect user analytics. Overview Following completion of this course, students will understand, Install, Configure, Monitor, and Troubleshoot the following: Navigate and Configure the dashboard Add MX/MR/MS/MV devices to the Dashboard Understand and Configure Configuration Templates Understand and Configure Group Policies Manage/Configure/Integrate Users and Radius Policies Configure, Monitor, and Troubleshoot MR Access Points Monitor Meraki Network Health Troubleshoot devices and Connectivity This 3-day Cisco course provide students with the skills to configure, optimize, and troubleshoot a Cisco Meraki solution. Students will learn how to install and optimize Meraki MR Access Points. Students will also learn how to configure the Meraki Dashboard, troubleshoot and configure the Meraki environment and learn how to diagnose and resolve user and Network issues that may arise. Introduction to Meraki The Meraki Mission Cisco Meraki: Bringing the Cloud to Enterprise Networks Cloud-Managed Networking Architecture Benefits of a Cloud-Based Solution The Meraki Full Stack: New and Unique Value Proposition Meraki Deployment ? How it works Why Customers Choose Meraki Meraki MS Switches Overview Meraki MX Security Appliances Overview Meraki SD-WAN Overview Meraki MR Wireless Access Points Overview Cisco Meraki Systems Manager Overview Cisco Meraki MV Vision Security Cameras Overview Meraki API Overview Meraki Licensing Enterprise Support Cisco Meraki Documentation Cloud Management with the Meraki Dashboard The Meraki Dashboard Dashboard: Organizational Structure Out-of-band Cloud Management Loss of Connectivity to the Cisco Meraki Cloud Meraki Dashboard Logins Create Dashboard Accounts and Organization MSP Logins - Manage Multiple Organizations Modify an Organization View Organizations Health Meraki Dashboard Best Practices Dashboard Search Meraki Help Organizational Wide Settings Configure Monitor Create and Manage Configuration Templates Network-Wide Settings Configure Meraki MR Wireless Meraki MR Wireless Overview Meraki 2.5G Multigigabit (MGig) Wireless Meraki Mesh Routing Meraki?s solution for RF Environments Securing Guest Wireless Bluetooth Integrated Analytics Meraki Location Heatmap High Density Wireless Zero-Touch Provisioning for Wireless Dedicated Scanning Radio for Rouges and Interference Mounting indoor and Outdoor Antennas Meraki MR Licensing IEEE 802.11 Wireless LAN Standards Site Survey & Design for ensuring connectivity and user experience Meraki AP Models Overview Configuring Meraki APs Configuring SSIDs Firewall & Traffic Shaping Configuration for Wireless Monitoring Meraki APs Trouble Shooting
Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours This course is intended for After taking this course, you should be able to: Describe cloud architecture, administration, and licensing Understand hardware and features of all product families Implement best practices for troubleshooting and when to contact support Overview After taking this course, you should be able to: Implement core configurations for a full stack solution in the Meraki Dashboard Deploy foundational Meraki product features to meet basic IT requirements Understand and leverage essential Meraki Dashboard tools for troubleshooting The Engineering Cisco Meraki Solutions Part 1 (ECMS1) v2.1 is an introductory course that equips you with the technical knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard. Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard and leverage essential Meraki Dashboard tools to enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on managed devices. This is the first of two courses that prepare you for the Cisco Meraki Solutions Specialist certification exam. Describing the Cloud and the Cisco Meraki Dashboard Single Pane of Glass Management Cisco Meraki Full Stack Capabilities Describing Cisco Meraki Products and Administration Cisco Meraki MX Security and SD-WAN Appliance Cisco Meraki MS Switches Describing Cisco Meraki Troubleshooting Cisco Meraki Dashboard Sync and Real-Time Tools Integration of Cisco Meraki Monitoring and Troubleshooting Tools in Existing Systems
Duration 3 Days 18 CPD hours This course is intended for This course is primarily for Developers, Developer Consultants, Help Desk/COE Support, Program/Project Manager, System Administrators, System Architects, and Technology Consultants. Overview Explaining scenarios and processes in SAP NetWeaver process integrationIdentify the technical communications modes and processesExplain business scenarios and the business hierarchy used by SAP In this course, students learn how to explain scenarios & processes in SAP NetWeaver process integration. They learn how to identify the technical communications modes & processes, as well as explain business scenarios & the business hierarchy used by SAP. Integration Basics Explaining Scenarios and Processes in SAP NetWeaver Process Integration Explaining Technical Communication Modes and Processes Explaining Business Scenarios Classical System-to-System Communication Communicating Between Two SAP Systems Communicating Between Two Non-SAP Systems Communicating Using Business Application Programming Interfaces (BAPIs) Communicating Using IDocs Processing IDocs Web Services Processing HTTP Requests Describing Simple Object Access Protocol (SOAP) Basics Analyzing Different Web Services Describing Inside-Out and Outside-In Web Services Explaining Service Oriented Architecture (SOA) Integration Technologies: On-Premise Process Integration (Design Time) Processing Integration Middleware Tools (PI Dual Stack) Installing Dual-Stack or Single-Stack Options Securing Objects Creating PI Objects Explaining Design Objects Modeling PI Scenarios Creating an Integration Scenario Configuring an Integration Scenario Displaying the Configuration Objects in the Integration Directory Integration Technologies: On-Premise Process Integration (Runtime) Connecting SAP NetWeaver PI with Proxies Creating File Adapters Executing Configuration Objects Monitoring Tools Integration Technologies: On-Premise Process Orchestration (PO) Explaining Business Process Management (BPM) Explaining Process Orchestration (PO) Explaining Advanced Adapter Engine Extended (AEX) Explaining Business Rules Management (BRM) Integration Technologies: On Demand Explaining SAP HANA Cloud Integration (HCI) Describing Eclipse-Based Access Using the Web UI to Access HCI SAP NetWeaver Gateway Explaining the SAP NetWeaver Gateway Scenario Explaining the SAP NetWeaver Gateway Development View Accessing an Open Data (OData) Service Additional course details: Nexus Humans BIT100 SAP NetWeaver Integration Technology Overview training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BIT100 SAP NetWeaver Integration Technology Overview course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.