5073 Courses

💻 Elevate Your Workspace: Computer Workstation Safety Training Course! 🌐 Are you ready to transform your work environment into a safe, productive, and stress-free haven? Enroll in our Computer Workstation Safety Training Course, a comprehensive program meticulously designed to enhance your well-being, productivity, and cybersecurity in the digital age. Join us on a journey where ergonomic excellence meets digital mastery. 🌟 Module 1: Introduction to Computer Workstation Safety and Posture Commence your journey with Module 1, providing a comprehensive introduction to computer workstation safety and optimal posture. Learn the fundamentals of setting up an ergonomic workspace, minimizing strain, and fostering a posture that promotes comfort and productivity. 🌐 Module 2: Preventing Work-Related Injuries and Organized Workstation Safeguard your health in Module 2, focusing on preventing work-related injuries and maintaining an organized workstation. Explore ergonomic principles to reduce the risk of musculoskeletal issues and learn effective strategies for decluttering and organizing your workspace. 🕰️ Module 3: Time Management for Productivity and Managing Digital Overload Master the art of time management in Module 3, dedicated to boosting productivity and managing digital overload. Learn to prioritize tasks, streamline your workflow, and implement effective strategies to conquer the challenges of a digital work environment. 🔒 Module 4: Cybersecurity Best Practices and Maintenance Computer Hardware Secure your digital fortress in Module 4, focusing on cybersecurity best practices and computer hardware maintenance. Explore strategies to safeguard your digital assets, understand the importance of regular hardware maintenance, and ensure the longevity of your computer equipment. Module 5: Electrical Safety Guidelines and Emergency Procedures Ensure a safe working environment with Module 5, dedicated to electrical safety guidelines and emergency procedures. Learn best practices for managing electrical components in your workstation and understand emergency procedures to respond confidently to unexpected events. 😌 Module 6: Stress Management and Reinforcement Cap off your training with Module 6, where you'll focus on stress management and reinforcement. Explore techniques to manage workplace stress, foster a positive mindset, and reinforce the principles learned throughout the course for sustained well-being. 🌟 Why Choose Our Computer Workstation Safety Training Course? Expert-Led Training: Learn from industry experts and health professionals specializing in workstation safety. Interactive Learning: Engage in practical exercises, ergonomic assessments, and real-world scenarios to apply theoretical knowledge. Holistic Approach: Address physical, digital, and mental well-being for a comprehensive approach to workstation safety. Tailored for Any Industry: Applicable to professionals across various industries, promoting a universal culture of safety and productivity. Don't let your workstation be a source of stress and discomfort! Enroll now in the Computer Workstation Safety Training Course and empower yourself with the knowledge and skills needed to create a workspace that promotes health, productivity, and digital security. Your journey to a safer and more comfortable work environment begins here! 💻✨🎓 Course Curriculum Module 1 Introduction to Computer Workstation Safety and Posture. Introduction to Computer Workstation Safety and Posture. 00:00 Module 2 Preventing Work-Related Injuries and Organized Workstation. Preventing Work-Related Injuries and Organized Workstation. 00:00 Module 3 Time Management for Productivity and Managing Digital Overload. Time Management for Productivity and Managing Digital Overload. 00:00 Module 4 Cybersecurity Best Practices and Maintenance Computer Hardware. Cybersecurity Best Practices and Maintenance Computer Hardware. 00:00 Module 5 Electrical Safety Guidelines and Emergency Procedures. Electrical Safety Guidelines and Emergency Procedures. 00:00 Module 6 Stress Management and Reinforcement. Stress Management and Reinforcement. 00:00

Employers in the United Kingdom, particularly those in the health and social care sectors, are increasingly interested in their staff having a good understanding of various mental health problems. The demand for mental health skills and resources has steadily increased over the last decade, but it has increased since COVID19. Employees and employers have placed mental health awareness at the top of their priority lists. This Level 2 Mental Health course will teach you about various aspects of mental illness and will help you improve your skills. This Level 2 Mental Health qualification will help you to gain a thorough understanding of mental health needs and how to deal with them. The Level 2 Mental Health course includes a wide range of mental health issues and how they affect individuals. You will also learn how to manage these illnesses and work with people on tackling mental health problems. Learning Outcomes After completing this Level 2 Mental Health course, the learner will be able to: Understand the fundamentals of Mental Health. Gain a solid understanding of stress, Anxiety, Phobias, Depression, Postnatal Depression and Schizophrenia. Gain in-depth knowledge about Dementia. Understand Bipolar Disorder and Eating Disorders. Understand Attention Deficit Hyperactivity Disorder (ADHD). Understand Obsessive-Compulsive Disorder (OCD). Understanding Post-Traumatic Stress Disorder (PTSD). Why Choose Level 2 Mental Health Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Level 2 Mental Health Mega Bundle Course Course 01: Level 2 Mental Health Course 02: Level 6 Diploma in Health and Social Care Management Course 03: Level 5 Diploma in Family Support Worker Course 04: Level 3 Diploma in Healthcare Support Course 05: Level 3 Award in Health and Social Care Course Course 06: Level 2 Certificate in Understanding the Care and Management of Diabetes Course 07: Level 2 Certificate in Understanding Safeguarding and Prevent Course 08: Level 2 Award in Awareness of Dementia Course 09: Level 2 Certificate in Preparing to Work in Adult Social Care Course 10: Level 2 Youth Work Certificate Course Course 11: Adults Support Worker Course Course 12: Safeguarding Vulnerable Adults Training Course 13: Clinical Psychology Diploma Course 14: Healthcare Management Training Course 15: Diploma in Mastering Psychology **Other Benefits of Level 2 Mental Health Mega Bundle Course Free 15 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Mental Health course] Course Curriculum of Level 2 Mental Health Module 1: Understanding Mental Health Module 2: Understanding Stress Module 3: Understanding Anxiety Module 4: Understanding Phobias Module 5: Understanding Depression Module 6: Understanding Postnatal Depression Module 7: Understanding Bipolar Disorder Module 8: Understanding Schizophrenia Module 9: Understanding Dementia Module 10: Understanding Eating Disorders Module 11: Understanding Attention Deficit Hyperactivity Disorder Module 12: Understanding Obsessive-Compulsive Disorder - OCD Module 13: Understanding Post-Traumatic Stress Disorder - PTSD -------------- Assessment Method After completing each module of the Level 2 Mental Health Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Mental Health course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 2 Mental Health course is ideal for anyone who wants to start a career in the mental health care sector or who already works in this field and wants to learn more about mental health awareness. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path If you enrol in this course, it could lead to a career in Education and Childcare. This is especially useful for careers like: Social Work Assistant (£12,500 to £25,000) Mental Health Nurse (£25,654 to £45,838) Psychological Wellbeing Practitioner (£25,654 to £45,838) Certificates Certificate of completion Digital certificate - Included

Essential trauma awareness training on the causes, symptoms and best ways to treat PTSD Join our expert tutor live online to deepen your understanding of trauma and our responses to it – recovery is possible… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am - 4.00pm GMT) Excellent online trauma course! I've worked with complex trauma for over 5 years and there was still plenty for me to take away...KAT MARLOW, PSYCHOTHERAPIST Why do some people become traumatised and others not? What makes an event traumatic? Why are the symptoms of trauma so many and varied? What happens if someone freezes – or experiences a shutdown or dissociative response – during a traumatic event? Live Online Training – Join Ros Townsend on Tues 16th April 2024 to find out the answers to these questions, and many more… You’ll also have time to ask your own questions and benefit from the group discussions. Once you’ve booked you’ll receive emailed confirmation – you’ll get your Zoom link the day before the event. Limited numbers – book soon to ensure your place. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. This inspiring and helpful online course with Ros Townsend, a highly experienced psychotherapist and trainer who specialises in treating trauma, will give you a thorough, clear understanding of how and why we can be impacted by traumatic events, what is happening in our brains, what causes post-traumatic stress (PTS) symptoms, why we respond in different ways (fight, flight, freeze or shutdown/dissociation), how to help someone who is suffering, when to seek professional help – and more. Why take this course Suffering from trauma, whether from a single incident or multiple events spread over the course of many years, can have a significantly detrimental impact on a person’s mental and physical health, and their quality of life. It can also greatly affect the lives of those around them. Since the Covid-19 Pandemic, more people than usual have experienced extremely stressful, distressing and/or frightening events, and many are finding that it has left them with symptoms of post-traumatic stress which can, in themselves, be very frightening. Recovery is possible – understanding is key Understanding what causes PTSD symptoms, how our brains and bodies react to distressing events and what makes us vulnerable to becoming traumatised, are all key to successful recovery. This knowledge creates a firm foundation on which to build successful coping strategies and clarifies what needs to happen to enable successful self-help and recovery. During the day you will also gain a clear understanding of how to spot the ‘early warning signs’ of trauma, before they go on to affect further areas of someone’s life, which red-flag signs indicate that it is time to seek professional help, and how trauma specialists are able to help people recover, from even the most difficult times, effectively – and lots more. Jam-packed full of essential information and important insights, real-life case studies and tips, this trauma course clarifies the different ways trauma can impact on people, leaving you better equipped to help support recovery and build resilience. It is an essential course for anyone who works with distressed people or who wishes to support someone they care for in their recovery from trauma, or for those simply wishing to better understand what they, or someone they care for, are experiencing. You will have plenty of time to ask questions throughout the day as the course is designed as a balance between structured learning, group discussion and activities (it is a live, expanded version of our shorter online course: Understanding Trauma). Ros is a brilliant teacher and presenter. She made the whole course interesting, engaging and informative as well as very supportive. She was also very patient with all our questions!GEMMA ROGERS, COUNSELLOR/COACH What you will learn A clear understanding of what trauma is – and the different survival responses we have evolved to help us deal with it What happens in our brains when we experience a traumatic event Why some people are affected by traumatic events, but not others What makes something ‘a trauma’ What symptoms may indicate that someone has been traumatised Why post-traumatic stress (PTS) occurs and the many different ways it can present The physical and psychological causes of post traumatic stress symptoms such as flash backs, hypervigilance, anger, poor sleep, poor memory, physical pain, difficulty thinking, digestive problems, low mood, apparent over-reaction to non-threatening situations Why PTS symptoms can develop years after a traumatic event The fight, flight and freeze response – its impact on our brain and body, and why it can be triggered inappropriately Why experiencing trauma in a passive survival state – such as freeze, shutdown or a dissociative state – can affect an individual particularly deeply How high emotional arousal impacts on our ability to think clearly Why our brains evolved this way Why some people experience trauma in a passive survival state such as freeze, shutdown or a dissociative state – and why we shouldn’t feel ashamed or guilty if we do The double whammy that comes with the ‘freeze’ response Why some sufferers experience ‘shutdown’ or dissociation as a result of trauma – and how this can lead to feelings of shame or guilt Why anger and other strong emotions can follow when someone comes out of a shutdown state during recovery from trauma How traumatic memories can stay ‘live’, keeping us on constant alert for danger ‘The straw that broke the camel’s back’: why one seemingly small event can tip someone into PTSD after years of exposure to other distressing events The importance of pattern-matching in understanding how our brains work Why post-traumatic stress triggers seemingly inappropriately extreme fear reactions The far-reaching impacts of unresolved trauma, including the development of co-morbid conditions and unhelpful coping strategies, such as addictions How unresolved trauma can lead to depression – the trauma / depression cycle Differences when treating single incident trauma, multiple trauma or ‘complex trauma’ When to seek professional help – spotting the ‘red-flag’ signs that you, or someone you care for, might need further support Where to find effective professional help An understanding of how the rewind technique works; its many advantages and applications The common elements of all effective treatments for post traumatic stress (PTSD) How we need to adapt traditional approaches to treating trauma for those experiencing shutdown or dissociative symptoms in the present Working holistically from the human givens approach The natural way we recover from distressing events What we all need as human beings to live emotionally healthy lives How to best employ self-help strategies to support your own recovery or to help others’ suffering from the effects of trauma How to build resilience and recover from symptoms How to access the ‘recovery zone’ Using breathing techniques with clients suffering from trauma Self-help strategies for improving your mental health and minimising traumatic symptoms A wonderfully informative course – I learned so much about traumaCOUNSELLOR Please note This live online training course is an expanded, live version of our shorter online course: Understanding Trauma. If you work with people with Complex Trauma, you may also like our attended workshops: Complex Trauma: Working effectively with challenging cases. Who this workshop is suitable for Anyone interested in understanding trauma and the many different ways it can present, the physical and psychological causes of post traumatic stress symptoms (PTSD), and what can be done to help – whether for personal or professional reasons. Anyone working with traumatised people including health and welfare professionals, such as: psychologists, counsellors, psychotherapists, mental health nurses, psychiatrists, school counsellors, student wellbeing officers, doctors, nurses, OTs, social workers, health visitors, youth workers, outreach, support workers, clinical psychologists, midwives, welfare officers, youth workers, hypnotherapists Anyone working with traumatised members of public services, such as: firefighters, police, paramedics and military personnel Family members of a traumatised individual who wish to understand more about how they can support their recovery or help them to access support Individuals wanting to understand more about their own experience of symptoms relating to trauma and learn more about what effective support is available – you will find the information on this course hugely helpful. Please note As the course deals with the subject of trauma, participants should be aware that discussion of specifically chosen examples of trauma and PTS symptoms will take place, for illustrative purposes, during the day. These will be generic examples for teaching purposes, however, and will not go into unnecessary detail or be voyeuristic or inherently distressing. Participants on the course will not at any stage be expected or put under pressure to discuss or disclose details of any personal experiences of a traumatic nature that they may have had. Course Programme The ‘Trauma: Patterns from the Past’ live online course starts at 9.15am and runs until 4.00pm. 9.15am Join the Zoom meeting 9.30am Introducing PTS 11.00am Comfort break and discussion 11.30am Understanding PTS 1.00pm Lunch break 1.45pm Red-flag signs – when to seek professional support 2.45pm Comfort break and discussion 3.00pm Self-help strategies 4.00pm Day ends This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

ITIL® 4 Specialist: High Velocity IT: Virtual In-House Training The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included. What You Will Learn At the end of this course, participants will be able to: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT. Understand the digital product lifecycle in terms of the ITIL operating model. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT. Know how to contribute to achieving value with digital products. Course Introduction Let's Get to Know Each Other Course Learning Objectives Target Audience Characteristics ITIL® 4 Certification Scheme Course Components Course Agenda Module-End Exercises Exam Details Introduction to High-Velocity IT High-Velocity IT Digital Technology Digital Organizations Digital Transformation High-Velocity IT Approaches Relevance of High-Velocity IT Approaches High-Velocity IT Approaches in Detail High-Velocity IT Operating Models Introduction ITIL® Perspective High-Velocity IT Aspects High-Velocity IT Applications ITIL® Building Blocks for High-Velocity IT Digital Product Lifecycle Service Value Streams Four Dimensions of Service Management ITIL® Management Practices High-Velocity IT Culture Key Behavior Patterns ITIL® Guiding Principles Supporting Models and Concepts for Purpose Ethics Design Thinking Supporting Models and Concepts for People Reconstructing for Service Agility Safety Culture Stress Prevention Supporting Models and Concepts for Progress Working in Complex Environments Lean Culture ITIL® Continual Improvement Model High-Velocity IT Objectives and Techniques High-Velocity IT Objectives High-Velocity IT Techniques Techniques for Valuable Investments Prioritization Techniques Minimum Viable Products and Services Product / Service Ownership A/B Testing Techniques for Fast Developments Basic Concepts Related to Fast Development Infrastructure as Code Reviews Continual Business Analysis Continuous Integration / Continuous Delivery (CI/CD) Continuous Testing Kanban Techniques for Resilient Operations Introduction to Resilient Operations Technical Debt Chaos Engineering Definition of Done Version Control Algorithmic IT Operations ChatOps Site Reliability Engineering (SRE) Techniques for Co-created Value Basic Concepts of Co-created Value Service Experience Techniques for Assured Conformance DevOps Audit Defense Toolkit DevSecOpsPeer Review

As a parent, carer, or professional working with children, the welfare and safety of the children in your care are of paramount importance. The Child Safeguarding, Play & Behaviour Therapy for Children bundle is designed to provide you with the knowledge and skills required to ensure the safety and well-being of children. Explore the principles of child psychology and the factors that impact a child's socio-emotional development. Learn about counselling and therapy techniques, including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy, and Play Therapy. The bundle covers a range of topics, from safeguarding children and treating post-traumatic stress disorder to addressing behavioural problems and child abuse. If you are in the UK, this bundle is essential for parents, carers, and professionals working with children. Gain an understanding of the factors that impact a child's mental health and well-being, and develop skills in counselling and therapy techniques. Learn how to identify and respond to behavioural problems, bullying, and child abuse. Don't miss the opportunity to make a positive difference in the lives of children. Enrol in the Child Safeguarding, Play & Behaviour Therapy for Children bundle today and gain the knowledge and skills to support children's mental health and wellbeing. This Child Safeguarding, Play & Behaviour Therapy for Children Bundle Consists of the following Premium courses: Course 01: Counselling for Child and Adolescents Course 02: Child Psychology Course 03: Cognitive Behavioural Therapy (CBT) Training Course 04: Dialectical Behaviour Therapy Course 05: Play Therapy Course 06: Depression Counselling Training Course 07: Anti Social Behaviour Course 08: Safeguarding Children Level 3 Course 09: Treating Post Traumatic Stress Disorder Course 10: Understanding Autism Awareness and Diagnosis Level 2 Course 11: Domestic Violence and Abuse Awareness - Level 2 Course 12: Social and Emotional Development for Early Childhood Course 13: Safeguarding Children: Internet Safety Course Course 14: Parenting Skills Training Learning Outcomes: Gain an understanding of child psychology and the factors that impact a child's socio-emotional development. Develop skills in counselling and therapy techniques, including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy, and Play Therapy. Learn about the principles of safeguarding children and the legal framework surrounding it. Develop knowledge of the signs and symptoms of child abuse and the appropriate response. Understand the impact of bullying and behavioural problems on a child's mental health. Learn about the principles of anti-social behaviour and its impact on children. Gain an understanding of the principles of depression counselling and its application in children and adolescents. Learn about the principles of treating post-traumatic stress disorder and its application in children and adolescents. Develop skills in opening a counselling session, building rapport, reflection, paraphrasing, and focusing. Understand the counselling process, including assessment and appropriate questioning techniques. The Child Safeguarding, Play & Behaviour Therapy for Children bundle is designed to provide a comprehensive overview of child psychology, counselling, and therapy techniques. The bundle covers a range of topics, including safeguarding children, treating post-traumatic stress disorder, depression counselling, and addressing behavioural problems, bullying, and child abuse. Develop the knowledge and skills required to support children's mental health and well-being, including counselling and therapy techniques such as CBT, Dialectical Behaviour Therapy, and Play Therapy. Gain an understanding of the principles of child psychology, including cognitive and socio-emotional development and the impact of sociocultural factors. Course Curriculum: Child Safeguarding, Play & Behaviour Therapy for Children Foundation of Children and Adolescents Counseling Introduction to Counselling Introduction to Child Psychology Cognitive Development Socio-Emotional Development Socio-cultural factors in a child's development Counseling Techniques and Application Child therapy and counselling - General Guidelines Opening a Session Rapport-Building Reflection Paraphrasing Focusing Assessment Appropriate Questioning Counselling Process Behavioral Problems in Children Bullying and Child Abuse Stress Separation Depression CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Parents or carers looking to support their child's mental health and well-being. Teachers or educational professionals looking to expand their skills and knowledge in supporting children's mental health. Healthcare professionals working with children, including doctors, nurses, and psychologists. Students studying psychology or counselling at university. Anyone with an interest in child psychology, counselling, and therapy. Requirements This Child Safeguarding, Play & Behaviour Therapy for Children course has been designed to be fully compatible with tablets and smartphones. Career path Child Counsellor (£20,000 - £40,000 per annum) Child and Adolescent Psychotherapist (£35,000 - £70,000 per annum) Child and Adolescent Mental Health Practitioner (£24,000 - £40,000 per annum) Play Therapist (£22,000 - £40,000 per annum) Educational Psychologist (£30,000 - £80,000 per annum) Child Protection Officer (£20,000 - £40,000 per annum) Social Worker (£24,000 - £40,000 per annum) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the Counselling for Child and Adolescents course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

In this class we work on various Qigong exercises as well as doing exercises on breathing, building energy, circulating energy in the body, working on posture, and learning how to relax the body. This is a 13-week term. Relaxation. Many of the exercises are ultimately about the ability to act from a very relaxed body and mind. This is about getting more control of your sympathetic nervous system (fight & flight), the 'stress' system, so that it is easier to deal with difficult situations.

In this class we work on various Qigong exercises as well as doing exercises on breathing, building energy, circulating energy in the body, working on posture, and learning how to relax the body. Relaxation. Many of the exercises are ultimately about the ability to act from a very relaxed body and mind. This is about getting more control of your sympathetic nervous system (fight & flight), the 'stress' system, so that it is easier to deal with difficult situations. This is a 13-week term.

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Conflict Resolution Skills (In-Person) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans