5522 Courses

ADHD: ADHD Awareness Course Do you wish to make a difference in the lives of individuals with ADHD (Attention Deficit Hyperactivity Disorder) and those around them? Look no further! Introducing ADHD Awareness Course. The ADHD Awareness Course will empower you to create a positive impact in the lives of individuals with ADHD. Our ADHD Awareness Course is designed and led by experienced psychologists and ADHD specialists. Gain insights from professionals at the forefront of ADHD research and support. The ADHD Awareness Course covers all aspects of ADHD, from its symptoms and diagnosis to effective strategies for support and management. The ADHD Awareness Course will help you develop a deep understanding of ADHD, its subtypes, and the challenges individuals face in their daily lives. Upon completion of the ADHD Awareness Course, you will receive a recognized qualification that will enhance your career prospects and open up new opportunities in the sector. Enrol in our ADHD Awareness Course now and be a catalyst for positive change in the lives of individuals with ADHD. ADHD: ADHD Awareness Course The ADHD: ADHD Awareness Course covers all aspects of ADHD, from recognizing its symptoms to understanding the diagnosis process. You’ll also explore effective strategies for support and management. Through the ADHD: ADHD Awareness program, you will develop a deep understanding of ADHD, its subtypes, and the daily challenges individuals face. Enroll in our ADHD: ADHD Awareness Course today to become more knowledgeable and make a meaningful difference! Special Offers Of this ADHD: ADHD Awareness Course This ADHD: ADHD Awareness Course includes a FREE PDF Certificate. Lifetime access to this ADHD: ADHD Awareness Course Instant access to this ADHD: ADHD Awareness Course Get FREE Tutor Support from Monday to Friday in this ADHD: ADHD Awareness Course This is a self-paced ADHD: ADHD Awareness Course Who is this course for? ADHD: ADHD Awareness Course This ADHD Awareness Course is suitable for students, recent grads, and job seekers. The ADHD Awareness Course is also appropriate for anybody interested in this area, as well as those who are already working in this industry and want to improve their knowledge and skills. Requirements ADHD: ADHD Awareness Course To enrol in this ADHD: ADHD Awareness Course, students must fulfil the following requirements. To join in our ADHD: ADHD Awareness Course, you must have a strong command of the English language. To successfully complete our ADHD: ADHD Awareness Course, you must be vivacious and self driven. To complete our ADHD: ADHD Awareness Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this ADHD: ADHD Awareness Course. Career path ADHD: ADHD Awareness Course Studying the ADHD Awareness Course is designed to help you get the job of your dreams, or even that promotion you’ve been waiting for a long time. Learn the essential skills and knowledge you need to exceed in your professional life with the help & guidance from our ADHD Awareness Course course.

Dyslexia: Dyslexia Awareness Diploma Are you or someone you know struggling with dyslexia? Do you feel frustrated by the challenges it poses and wish there was a way to overcome them? Look no further! Welcome to the Dyslexia course. The Dyslexia course is designed to transform the way you understand and navigate dyslexia. Our expert instructors have carefully crafted this Dyslexia course to provide you with techniques and tools to overcome common challenges associated with dyslexia. Our Dyslexia course is developed by leading industry professionals. This Dyslexia course is packed with cutting-edge research and evidence-based strategies to help you understand dyslexia on a deeper level. Gain valuable insights into the neurological basis of dyslexia and discover how to leverage your strengths to excel in various areas of your life. Through this Dyslexia course Learn proven methods for improving necessary skills, enabling you to thrive academically, professionally, and personally. After completing our Dyslexia course you will be more productive at work. Special Offers of this Dyslexia: Dyslexia Course This Dyslexia: Dyslexia Course includes a FREE PDF Certificate. Lifetime access to this Dyslexia: Dyslexia Course Instant access to this Dyslexia: Dyslexia Course Get FREE Tutor Support to this Dyslexia: Dyslexia Course Dyslexia: Dyslexia Awareness Diploma This Dyslexia: Dyslexia course is ideal for you if you want to learn more about the topic in detail. We've separated the Dyslexia course into multiple lectures, covering all essential elements of Dyslexia. This exclusive Dyslexia course provides learners with the skills and industry knowledge to further their careers in the healthcare industry. Don't miss this chance. Enrol in our Dyslexia course now. Don't let dyslexia hold you back any longer. Embrace your unique strengths and unlock your true potential with Dyslexia. Enrol in our Dyslexia course now! Who is this course for? Dyslexia: Dyslexia Awareness Diploma The Dyslexia course is designed for individuals who are dealing with dyslexia, as well as parents, educators, and professionals who work with dyslexic individuals. This Dyslexia course is suitable for Individuals with Dyslexia, Parents, Caregivers, Educators, and Teachers. Requirements Dyslexia: Dyslexia Awareness Diploma To enrol in this Dyslexia: Dyslexia Awareness Course, students must fulfil the following requirements. To join in our Dyslexia: Dyslexia Course, you must have a strong command of the English language. To successfully complete our Dyslexia: Dyslexia Course, you must be vivacious and self driven. To complete our Dyslexia: Dyslexia Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Dyslexia: Dyslexia Course. Career path Dyslexia: Dyslexia Awareness Diploma Completing the Dyslexia: Dyslexia course can open up various career paths and opportunities for individuals interested in working with dyslexic individuals or in the field of dyslexia support. Here are some potential career paths related to this Dyslexia course: Dyslexia Tutor Special Education Teacher Advocate for Dyslexia Awareness Dyslexia Specialist

Mechanical Engineering: Mechanical Engineering Do you want to gain an understanding of core principles in mechanics? Our mechanical engineering course will help you to do so. This mechanical engineering course explains thermodynamics and materials science. This mechanical engineering course teaches how to design, analyse, and optimise mechanical systems and components. The mechanical engineering course topics include fluid dynamics, heat transfer, and machine design. Moreover, the mechanical engineering course describes control systems, CAD modelling, prototyping, and testing methodologies. The mechanical engineering course emphasises sustainability, innovation, and interdisciplinary collaboration to address contemporary engineering challenges. Participate in the mechanical engineering course to contribute to the development of cutting-edge technologies and solutions for global advancement. Learning outcome of mechanical engineering course The mechanical engineering course will provide idea of: Introduction to mechanical engineering, engineering mathematics and physics fundamental. Mechanical engineering course explains materials science, thermodynamics and heat transfer. Fluid mechanics and aerodynamics are describes in this mechanical engineering course. Moreover, mechanics of solids, structural analysis, machine design and kinematics are parts of this mechanical engineering course. You will understand about the dynamics, control systems and capstone design projects with this mechanical engineering course. Mechanical engineering course teaches manufacturing processes, technology, sustainability and renewable energy process. After the mechanical engineering course completion you will learn experimental methods, proper data analysis, professional development and engineering ethics. Special Offers Of this Mechanical Engineering: Mechanical Engineering Course This Mechanical Engineering: Mechanical Engineering Course includes a FREE PDF Certificate. Lifetime access to this Mechanical Engineering: Mechanical Engineering Course Instant access to this Mechanical Engineering: Mechanical Engineering Course Get FREE Tutor Support to this Mechanical Engineering: Mechanical Engineering Course Mechanical Engineering: Mechanical Engineering Gain a deep understanding of core principles with our comprehensive Mechanical Engineering course. Learn about thermodynamics, materials science, and fluid dynamics. Master the design, analysis, and optimization of mechanical systems, covering topics like heat transfer, machine design, and control systems. Our course includes CAD modeling, prototyping, and sustainable engineering practices. Emphasizing innovation and interdisciplinary collaboration, this course prepares you to tackle contemporary engineering challenges. Develop the skills needed for creating advanced technologies and solutions that drive global progress. Enroll now to become a leader in mechanical engineering! Who is this course for? Mechanical Engineering: Mechanical Engineering The mechanical engineering course offers the foundational information required to pursue a career in the field or advance your current understanding. Requirements Mechanical Engineering: Mechanical Engineering To enrol in this Mechanical Engineering: Mechanical Engineering Course, students must fulfil the following requirements. To join in our Mechanical Engineering: Mechanical Engineering Course, you must have a strong command of the English language. To successfully complete our Mechanical Engineering: Mechanical Engineering Course, you must be vivacious and self driven. To complete our Mechanical Engineering: Mechanical Engineering Course, you must have a basic understanding of computers. Career path Mechanical Engineering: Mechanical Engineering In a variety of professional contexts, the mechanical engineering knowledge acquired from certified mechanical engineering course is priceless.

See how the NADIS parasite and vaccination planners can help you deliver the Animal Health and Welfare Pathway for flocks and herds under your care

A workshop for parents about their experience of parenting. A chance to press pause and reflect, share and laugh whilst re-connecting with what it's all about and what really matters. No advice, just support and care for those on the journey.

Unlock your true potential with the Reclaiming Your Masculine and Feminine Toolkit! This comprehensive resource offers transformative exercises, including daily self-awareness prompts, boundary-building tools, emotional regulation techniques, and breathwork practices. Balance your energies, enhance self-awareness, and align with your purpose. Perfect for anyone looking to deepen their personal growth journey. Embrace your power today!

The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: To help members keep abreast of the latest CX developments To share best practice across different industry sectors. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: Benchmarking performance against organisations in different sectors Keeping up to date with latest trends Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: Inspiration for new ideas and approaches Guidance and advice to implement new strategies Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face.  1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources. £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource.  £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions  £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups.  Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Process Architects, and Business Process Owners/Team Leads/Power Users. Overview This course will prepare you to:Describe tasks performed by a typical SAP Access Control userDiscuss Harmonization topics as they relate to SAP Access ControlExplain how SAP GRC helps you to address business challengesIdentify authorization risks in typical business processesDescribe the Segregation of Duties Risk Management ProcessDescribe and configure functionality and features for SAP Access Control 10.1Use the SAP Access Control 10.1 application to analyze and manage risk, design and manage roles, and provision and manage usersDescribe the SAP Access Control 10.1 architecture and landscape, SAP Access Control Repository, and Object Level SecurityDescribe the Periodic Access Review processPlan for and manage emergency accessDiscuss the reporting frameworkConfigure workflows, including multi-stage multi-path (MSMP) workflows and BRF+Describe how the different applications of the SAP GRC Solution integrate with each otherDiscuss key steps in the SAP Access Control implementation process In this course, students gain hands-on configuration and implementation experience of SAP Access Control 10.1, as well as important concepts they will need to know in order to prepare for implementation and ongoing access risk prevention. Introduction to SAP Access Control Discussing Business Challenges and Solutions Using SAP Access Control Architecture, Security, and Authorizations Describing the System Architecture Describing Security and Authorizations Shared Configuration Settings Configuring Shared GRC Settings Configuring Shared SAP Access Control Settings Authorization Risks and the Segregation of Duties (SoD) Management Process Identifying Authorization Risks Managing Risk by Segregating Duties SAP Access Control Repository Synchronizing Objects into the Repository Scheduling and Viewing Background Jobs Risk Analysis Maintaining Shared Master Data Configuring and Maintaining the Rule Set Configuring and Using Audit Trail Tracking Using the Risk Analysis Framework Remediating Risks Mitigating Risks Mitigating Multiple Risks at One Time Business Rule Framework Creating Rules in the Business Rule Framework (BRF) Defining Business Rules Multi-Stage, Multi-Path (MSMP) Workflow Describing Multi-Stage, Multi-Path (MSMP) Workflow Maintaining MSMP Workflow Building MSMP Workflow User Provisioning Configuring User Provisioning Settings Configuring Access Request Forms Requesting Access Preparing Roles and Owner Data for MSMP Workflow Creating Simplified Access Requests Reviewing Search Request Results SAP Fiori User Experience (UX) for GRC Describing SAP Fiori UX Role Design and Management Configuring Role Management Configuring Role Methodology Configuring Role Search Attributes Planning for Technical Role Definition Planning for Business Role Definition Consolidating Roles Through Role Mining Performing Role Mass Maintenance Operations Emergency Access Management Describing Emergency Access Management Planning for Emergency Access Monitoring Emergency Access Periodic Access Review Process Planning Periodic Review Monitoring Periodic Review Reports and Custom Fields Use the Reporting Framework SAP Access Control Implementation Using the SAP Access Control Implementation Process Designing the SAP Access Control Solution Planning Upgrade and Migration Configuring SAP Access Control Implementing the SAP Access Control solution Optimizing the SAP Access Control Suite Additional course details: Nexus Humans GRC300 SAP Access Control Implementation and Configuration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the GRC300 SAP Access Control Implementation and Configuration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Selling Skills for Professionals: Part 2 Making the Sale   Course Description   Copyright Ross Maynard 2021   Course Description Welcome to Selling Skills for Professionals: Part 2 Making the Sale.   In Part 1 of Selling Skills for Professionals I covered prospecting, that is identifying potential future clients and making the initial approach. In this course, Part 2 of Selling Skills for Professionals, I cover the sales process – converting a prospect into a client. In Selling Skills for Professionals: Part 2 Making the Sale, I look at the skills you need for selling professional services and how to create a series of webinars to build prospects’ interest. I then cover a five-step sales process in detail: Understand the current situation Surface the pain points Exploring the impacts of the pain points Shape the future state Close the sale   The course also covers why people buy professional services, and why they might not buy; and it shows how to deal with objections.   Selling professional services is not like selling a car, or solar panels. It’s about building a relationship with a prospect as a professional advisor; coaching them through the challenges facing them; and offering services tailored to their needs which will help the prospect make tangible improvements.   If you want to know how to sell professional services successfully, this is the course for you.   I hope you enjoy the course.     Key Learning Points  On completion of the course, delegates will be able to: Describe a five-stage sales process for professional services Identify the core skillset needed for selling professional services Deploy best practice when creating webinars to engage prospects Explore a prospect’s current situation on an online video call Identify a prospect’s pain points and explore their root causes and impacts Coach a prospect to visualise the future state they would like to get to be resolving the problems identified Handle objections surfaced as the prospect moves towards closing the sale Understand why people buy professional services, and why they don’t buy Reduce buyer’s remorse and plan to develop the client relationship after the sale     Curriculum Module 1: The Foundations for Selling Professional Services Lesson 1: The Purpose of Prospecting Lesson 2: The Selling Professional Services Skillset Lesson 3: Moving Beyond Prospecting Lesson 4: Script for the Webinar Follow-Up Call   Module 2: Building a Case for the Sale Lesson 5: No Pain No Gain Lesson 6: Building a Case: Initial Diagnosis Lesson 7: Building a Case: Root Causes Lesson 8: Building a Case: Impacts Lesson 9: Building a Case: Shaping the Future State Lesson 10: Building a Case: The Gap   Module 3: Closing the Sale Lesson 11: Selling is about Change Lesson 12: A Time to Close  Lesson 13: Closing (At Last)   Module 4: Evasion and Objections Lesson 14: Evasion Lesson 15: Handling Objections Lesson 16: Specific Example of Objections Part 1 Lesson 17: Specific Example of Objections Part 2   Module 5: After the Sale Lesson 18: Aftercare Lesson 19: Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.