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41410 Courses

Professional Microsoft Project Training - Beginners, Intermediate & Advanced Level

By iStudy UK

Course Overview Microsoft Project is one of the world's leading project management software products, designed for Project Managers and any professional with project management responsibilities. It allows you to efficiently manage all your project tasks in one place, assign resources to tasks, develop a project schedule, manage your budget, and much more.  In this complete Professional Microsoft Project Training course, you will gain full proficiency in this advanced software, taking you from beginner to expert in no time. You'll learn how to create your first project and add each task, add resources, create reports, track progress, work with custom fields, manage project risks, and manage multiple projects at the same time. Not just that, but you will save precious time by speeding up the project management process and organising tasks effectively, allowing you to map out your strategy through custom-made templates!  Build proficiency in Microsoft Project and develop your project management skills with this Advanced Project Training Course!  What You Will Learn In this complete Microsoft Project Training Course, you will learn how to manage work projects and tasks in one place, taking your level of proficiency from beginner to advance in no time. It includes step-by-step guidance and video instruction. How to Open and Close a Project How to Add Tasks and Resources Performing Advanced Task Operations Other Ways to View Project Information How to Manage Your Project Status Tracking and Monitoring Your Progress How to Create Reports & Add Finishing Touches Working With the Project Environment Working With Custom Fields Working With Multiple Projects Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Professional Microsoft Project Training - Beginners, Intermediate & Advanced Level
Delivered Online On Demand3 days
£25

Advanced Diploma in Pharmacy Professional Training - CPD Certified

4.5(3)

By Studyhub UK

24 Hour Flash Deal **25-in-1 Advanced Pharmacy Professional Diploma Mega Bundle** Advanced Pharmacy Professional Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Advanced Pharmacy Professional Diploma package online with Studyhub through our online learning platform. The Advanced Pharmacy Professional Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Advanced Pharmacy Professional Diploma course provides complete 360-degree training on Advanced Pharmacy Professional Diploma. You'll get not one, not two, not three, but twenty-five Advanced Pharmacy Professional Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Advanced Pharmacy Professional Diploma courses are yours for as long as you want them once you enrol in this course This Advanced Pharmacy Professional Diploma Bundle consists the following career oriented courses: Course 01: Diploma in Pharmacy Skills Course 02: Pharmacy Assistant & Pharmacy Technician Course 03: Medication Administration: Control and Administration of Medicine Course 04: Medication Administration and Preservation Course 05: Medical Transcription Diploma Course 06: Nurse Prescribing and Medicine Management Course 07: Immunisation Nurse Course 08: Pharmacology Diploma Course 09: Healthcare GDPR Certificate Course 10: Personal Hygiene Course 11: Biomedical Science Course 12: Medical Secretary Certification Course 13: Diploma in Laboratory Technician Course 14: Medical Receptionist Course 15: Medical & Clinical Administrator Course 16: Medical Law Course 17: Essentials of European Medical Device Regulations Course 18: Medical Writing Course 19: Phlebotomy Course 20: Observation Skills for Carers Course 21: Pain Management Course 22: English for Healthcare Course 23: Common Childhood Illnesses & Paediatric First Aid Course 24: Diabetes Awareness Training Course 25: Clinical Research Administration: Navigating the Healthcare Landscape The Advanced Pharmacy Professional Diploma course has been prepared by focusing largely on Advanced Pharmacy Professional Diploma career readiness. It has been designed by our Advanced Pharmacy Professional Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Advanced Pharmacy Professional Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Advanced Pharmacy Professional Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Advanced Pharmacy Professional Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Advanced Pharmacy Professional Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Advanced Pharmacy Professional Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Advanced Pharmacy Professional Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Advanced Pharmacy Professional Diploma lessons One to one assistance from Advanced Pharmacy Professional Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Advanced Pharmacy Professional Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Advanced Pharmacy Professional Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Advanced Pharmacy Professional Diploma certificate and transcript on the next working day Easily learn the Advanced Pharmacy Professional Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Advanced Pharmacy Professional Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Advanced Pharmacy Professional Diploma Disclaimer: The Pharmacy Technician course is not accredited by the GPhC therefore students completing the course(s) will not be eligible for registration with the GPhC as a pharmacy technician nor will they meet the GPhC's training requirements to work as pharmacy technician. Requirements To participate in this Advanced Pharmacy Professional Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Advanced Pharmacy Professional Diploma Career path You will be able to kickstart your Advanced Pharmacy Professional Diploma career because this course includes various courses as a bonus. This Advanced Pharmacy Professional Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Advanced Pharmacy Professional Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Advanced Diploma in Pharmacy Professional Training - CPD Certified
Delivered Online On Demand6 days
£279

Professional Dog Trainer

4.8(9)

By Skill Up

Make a living doing what you love. Forge a satisfying career as a dog trainer with professional dog training skills. Learn Dog Language - What They're Saying!

Professional Dog Trainer
Delivered Online On Demand4 hours 47 minutes
£25

Technical Analysis: Professional Trading Strategies with MACD

By Course Cloud

Course Overview Become a Technical analysis master and take your trading to the next level with MACD. The Technical Analysis: Professional Trading Strategies with MACD course is a complete introduction to technical analysis using MACD. Through this practical training course, you will gain a complete understanding of how technical analysis is used in trading, with an in-depth overview of MACD trading indicator. This course will guide you through two profitable trading strategies that will help you earn consistent money and enhance your trading skills.  By the end of this course, you will be able to use MACD to identify trends, trade with regular divergence, and much more. You will have the specialist knowledge to put together the perfect trading strategy to become a top trader in no time. This best selling Technical Analysis: Professional Trading Strategies with MACD has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Technical Analysis: Professional Trading Strategies with MACD is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Technical Analysis: Professional Trading Strategies with MACD is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Technical Analysis: Professional Trading Strategies with MACD is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Technical Analysis: Professional Trading Strategies with MACD, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Technical Analysis: Professional Trading Strategies with MACD will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Technical Analysis: Professional Trading Strategies with MACD to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Technical Analysis: Professional Trading Strategies with MACD
Delivered Online On Demand
£319

AgilePM Practitioner: In-House Training

By IIL Europe Ltd

AgilePM® Practitioner: In-House Training This course offers preparation for the Practitioner-level examination to gain the APMG-International™ / Agile Project Management Practitioner Certification. Agile Project Management (AgilePM) is the result of collaboration between APMG-International and The DSDM Consortium. DSDM (Dynamic Systems Development Method) is the longest-established Agile method, launched in 1995, and is the only Agile method to focus on the management of Agile projects. The method has evolved over the years and the DSDM Agile Project Framework is the latest version of which AgilePM is a subset. DSDM has always operated predominantly in the corporate environment and has consistently demonstrated its ability to successfully work with and complement existing corporate processes. APMG-International is a global Examination Institute accredited by The APM Group Ltd. It is one of the Examination Institutes accredited by AXELOS. APMG-International has regional offices located in Australia, China, Denmark, Germany, the Netherlands, Malaysia, the United States, and the United Kingdom. Their portfolio of qualifications includes the Best Practice qualifications of ITIL®, PRINCE2®, MSP®, M_o_R®, and P3O®. AgilePM is one of their specialist management qualifications, which also include Change Management and Service Catalogue. The course covers all the Practitioner elements of the AgilePM Handbook v2 with: Clear explanations of the method and practical examples provided by your course tutor Sample exam paper for the Practitioner-level exams to enrich your knowledge and understanding A case study to allow you to practice the application of the method to an agile project The Traditional Classroom option includes the Practitioner exam to provide you with the right opportunity to verify your new skill set by way of a professional qualification The Virtual Classroom option includes a Practitioner exam voucher to allow you to choose the date and time of your online exam to verify your new skill set by way of a professional qualification What You Will Learn You will learn how to: Identify and apply the concepts, tools, and techniques described in Section 2 (Digging Deeper) of the APMG-International's Agile Project Management Handbook (v2.0) to agile projects Tailor and customize AgilePM to suit the needs of different projects Use AgilePM in conjunction with other project management methods such as PRINCE2® Prepare yourself for the Practitioner exam in AgilePM Roles and Responsibilities - The PM View The roles Key project manager relationships Agile Project Management - Through the Lifecycle The DSDM process and the project lifecycle Project management focus phase by phase The Effective Use of Products The products Deliver on Time - Combining MoSCoW & Timeboxing Ensuring effective prioritisation Bringing MoSCoW and timeboxing together People, Teams, and Interactions Effective communication Collaboration Requirements and User Stories What is a requirement? User stories Estimating - How and When Coping with uncertainty Estimating through the lifecycle Project Planning through the Lifecycle Planning in a DSDM project Planning activities phase by phase Quality - Never Compromise Quality What do we mean by quality? Solution and process quality Risk Management Project risk How DSDM helps mitigate project risk Tailoring the Approach The project approach questionnaire Summary and Next Steps

AgilePM Practitioner: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£1,895

Become A Mental Health First Aider

By Starling

Embark on a transformative journey to become a qualified MHFAider®. Master your skills and learn how to spot and support people with mental health issues and make a difference whether at work, volunteering, or in your community.

Become A Mental Health First Aider
Delivered Online + more
£315

Professional Floristry

5.0(1)

By Course Gate

Whether you aspire to become a professional florist or start your own floral business, this course is your gateway to success in the thriving floral industry.

Professional Floristry
Delivered Online On Demand9 hours
£11.99

Professional Cooking Courses

5.0(10)

By Apex Learning

***Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Professional Cooking and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Professional Cooking bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Professional Cooking course that will enhance your skills and prepare you for the competitive job market. Also, our Professional Cooking experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Professional Cooking, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Professional Cooking Bundle Consists of the following Premium courses: Course 01: Higher Technician in Cooking and Gastronomy Course 02: Italian Cooking Course 03: Chocolate Making Course 04: Baking and Cake Decorating Level 2 Course 05: Bake a Layer Cake Course 06: 7 Traditional Swedish Cookies Course 07: Food Allergen Awareness Course 08: Nutrition and Diet Awareness Course 09: Juices, Smoothies, Healthy Eating, Vegan, Nutrition with Certificate Course 10: Food Hygiene, Health and Safety Diploma Course 11: HACCP Training Course 12: Restaurant Management - Takeaway Business Course 13: How to Improve Your Food Hygiene Rating Course 14: Personal Hygiene Benefits you'll get choosing Apex Learning for this Professional Cooking: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Professional Cooking Bundle Course 01: Higher Technician in Cooking and Gastronomy An Introduction to Gastronomy Gastronomic Concepts Thermal Processing of Food Meat Preservation and Processing Preservation and Processing of Fish Culinary Techniques- Meat Preparation Culinary Techniques-Fish Preparation Physical, Chemical and Allergenic Hazards Reopening and Adapting Your Food Business during COVID-19 Course 02: Italian Cooking The Perfect Soffritto Fresh Tomato Sauce Spaghetti with Fresh Tomato Sauce and Basil Carbonara Spaghetti The Original Pesto Sauce Risotto with Saffron Roasted and Baked Potatoes Meatballs with Cherry Tomato Sauce Milanese Steak Caponata Linguine with Fresh Clams Spaghetti with Seafood and Shellfish Octopus and Potato Salad Baked Whole Fish in Crust Salt Swordfish with Veggies and Tomato Sauce Filet of Fish in Foil with Herbs and Potatoes Course 03: Chocolate Making Introduction to Chocolate Making Chocolate: From Bean to Bar Chocolate Cake Recipes More Recipes of Chocolate Course 04: Baking and Cake Decorating Level 2 Sophisticated Baking & Cake Design Icing Fondant Making Decorating with Fondant Everything in Brief Course 05: Bake a Layer Cake Introduction Before starting to bake Cake Base preparation Assemble the cake Course 06: 7 Traditional Swedish Cookies Introduction Love Bites Chocolate Cuts Almond Cakes Dreams Raspberry Caves Caramel Cuts Farmer Cookies Course 07: Food Allergen Awareness Basics of Food Allergens Allergen Guidance for Food Businesses Allergen Guidance for Consumers Allergic Reactions and Treatments Course 08: Nutrition and Diet Awareness Overview Nutritional Details What to Avoid & Problem Areas Beyond Food Putting It All Together Course 09: Juices, Smoothies, Healthy Eating, Vegan, Nutrition with Certificate Section 01: Green Smoothie Cleanse Section 02: Healthy Eating Section 03: Juicing for Vitality Section 04: Vegan Warrior Course 10: Food Hygiene, Health and Safety Diploma Food Safety Legislation Microbiological Hazards Physical, Chemical and Allergenic Hazards Food Storage Food Preparation Personal Hygiene Food Premises Design and Cleaning Schedules Further Information Reopening and Adapting Your Food Business During COVID-19 Course 11: HACCP Training An Introduction to HACCP HACCP and Food Safety Legislation Food Safety Hazards Planning a HACCP System Creating the HACCP System Principle 1: Hazard Analysis Principle 2: Critical Control Points Principle 3: Critical Limits Principle 4: Monitoring Critical Control Points Principle 5: Corrective Action Principle 6: Verification of the HACCP System Principle 7: Documentation Implementing the HACCP System HACCP Alternatives Course 12: Restaurant Management - Takeaway Business Starting a Takeaway Business Going Online Creating an Online Ordering System Restructuring Management Legal Requirements Complying with the COVID-19 Guidance Course 13: How to Improve Your Food Hygiene Rating The Food Hygiene Rating Scheme Personal Hygiene Contamination Hazards How to Control Contamination Hazards Food Preparation and Processing for Food Manufacturing Cleaning Waste Disposal, Cleaning and Disinfection Food Safety Management System Pest Management Food Premises and Equipment: The Design and Construction Supervision of Food Safety Food Safety Training for the Staff Course 14: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes Ear Care Secrets Foot & Nail Care in Personal Hygiene Hair Care Hygienic Ways Hygienic Approach to Skin Care Maintain Good Toilet Hygiene Potential Hygiene Guidelines Personal Hygiene During Coronavirus Pandemic CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Professional Cooking bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Professional Cooking is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Higher Technician in Cooking and Gastronomy) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Higher Technician in Cooking and Gastronomy) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Professional Cooking Courses
Delivered Online On Demand
£69

ITIL 4 Specialist: Drive Stakeholder Value: In-House Training

By IIL Europe Ltd

ITIL® 4 Specialist: Drive Stakeholder Value: In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

ITIL 4 Specialist: Drive Stakeholder Value: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£2,295

ITIL 4 Specialist: Drive Stakeholder Value

By IIL Europe Ltd

ITIL® 4 Specialist: Drive Stakeholder Value The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

ITIL 4 Specialist: Drive Stakeholder Value
Delivered In-Person in LondonFlexible Dates
£2,295