Name: Administration and Leadership Skills - QLS Endorsed
Price: 150 GBP
Availability: InStock

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Leisure Management and Hospitality bundle to help you in this endeavour. </p> <p>Experts design our Leisure Management and Hospitality bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Leisure Management and Hospitality sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p> <p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Leisure Management and Hospitality bundle and gain a competitive advantage.</p> <p><strong>Learning Outcomes</strong></p> <p>This unique bundle will help you to-</p> <ul> <li>Acquire a deeper understanding of Leisure Management and Hospitality</li><li>Help you in achieving your career goal </li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Leisure Management and Hospitality resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p> <p><strong>Course Curriculum</strong></p> <p><strong>Course 1: Leisure Management (Level 4 at QLS)</strong></p> <ul> <li>Module 01: Introduction to Leisure Management</li><li>Module 02: Managing and Maintaining a Leisure Facility</li><li>Module 03: Travel, Tourism and Leisure</li><li>Module 04: Managing Hotel and Lodging</li><li>Module 05: Planning for Leisure Services</li><li>Module 06: Leadership in Leisure Industry</li><li>Module 07: Human Resource Management in Leisure Industry</li><li>Module 08: Marketing of Leisure and Recreation</li><li>Module 09: Health, Safety and Welfare</li></ul> <p><strong>Course 2: Hospitality - Concierge (Level 3 at QLS)</strong></p> <ul> <li>Module 01: Understanding the Service</li><li>Module 02: Types of Concierge Services</li><li>Module 03: Necessary Skills for Any Concierge</li><li>Module 04: Principles for a Concierge Service Business</li><li>Module 05: Delivering Customer Service</li><li>Module 06: Concierge Work Environment and Etiquettes</li><li>Module 07: Emergency Measures for a Hotel Concierge</li></ul> <p><strong>Certification</strong></p> <p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Leisure Management and Hospitality bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Training.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Leisure Management and Hospitality bundle.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Leisure Management and Hospitality bundle to help you in this endeavour. 
Experts design our Leisure Management and Hospitality bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Leisure Management and Hospitality sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.
To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Leisure Management and Hospitality bundle and gain a competitive advantage.
Learning Outcomes
This unique bundle will help you to-
Acquire a deeper understanding of Leisure Management and Hospitality
Help you in achieving your career goal
Make you confident in your knowledge and skills
Be aware of the employment trends in related industries.
Adapt to an ever-changing industry
The Leisure Management and Hospitality resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.
Course Curriculum
Course 1: Leisure Management (Level 4 at QLS)
Module 01: Introduction to Leisure Management
Module 02: Managing and Maintaining a Leisure Facility
Module 03: Travel, Tourism and Leisure
Module 04: Managing Hotel and Lodging
Module 05: Planning for Leisure Services
Module 06: Leadership in Leisure Industry
Module 07: Human Resource Management in Leisure Industry
Module 08: Marketing of Leisure and Recreation
Module 09: Health, Safety and Welfare
Course 2: Hospitality - Concierge (Level 3 at QLS)
Module 01: Understanding the Service
Module 02: Types of Concierge Services
Module 03: Necessary Skills for Any Concierge
Module 04: Principles for a Concierge Service Business
Module 05: Delivering Customer Service
Module 06: Concierge Work Environment and Etiquettes
Module 07: Emergency Measures for a Hotel Concierge
Certification
Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.
 CPD 
80 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Leisure Management and Hospitality bundle.
 Requirements 
Anyone can enrol in this Training.
 Career path 
You will get a competitive edge and have access to a variety of employment prospects after completing this Leisure Management and Hospitality bundle.
 Certificates 
Certificate of completion
 Digital certificate - Included 
2 PDF CPD Certificate Completely free of charge.
Certificate of completion
 Hard copy certificate - Included 
2 Hard Copy QLS Endorsed Certificate Completely free of charge.

Imperial Academy

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Leisure Management and Hospitality - Double Endorsed Certificate

General Admission

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Waiter Training and Food Safety bundle to help you in this endeavour.  </p> <p>Experts design our Waiter Training and Food Safety bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Waiter Training and Food Safety sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p> <p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Waiter Training and Food Safety bundle and gain a competitive advantage.</p> <p><strong>Learning Outcomes</strong></p> <p>This unique bundle will help you to-</p> <ul> <li>Acquire a deeper understanding of Waiter Training and Food Safety</li><li>Help you in achieving your career goal </li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Waiter Training and Food Safety resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p> <p><strong>Course Curriculum</strong></p> <p><strong>Course 1: Waiter Training : How To Become A Better Waiter (Level 4 at QLS)</strong></p> <ul> <li>Module 01: Customer Service and Service Sequence</li><li>Module 02: Equipment Handling Technique</li><li>Module 03: Hygiene</li><li>Module 04: Beverage and Tobacco</li><li>Module 05: Understanding Risks and Preventive Measures</li><li>Module 06: Food &amp; Beverage Control and Selling Techniques</li><li>Module 07: Tips and Hints for Success in Waiter profession</li></ul> <p><strong>Course 2: Catering &amp; Food Safety (Level 4 at QLS)</strong></p> <ul> <li>Module 1: An Overview of Catering Business</li><li>Module 2: Laws and Legislations Regarding food Safety and Hygiene</li><li>Module 3: Food Safety and Hygiene</li><li>Module 4: Food Safety in Catering</li><li>Module 5: Management of Food and Beverage Operations</li><li>Module 6: Marketing and Human Resource</li></ul> <p><strong>Certification</strong></p> <p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Waiter Training and Food Safety bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Training.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Waiter Training and Food Safety bundle.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Waiter Training and Food Safety bundle to help you in this endeavour. 
Experts design our Waiter Training and Food Safety bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Waiter Training and Food Safety sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.
To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Waiter Training and Food Safety bundle and gain a competitive advantage.
Learning Outcomes
This unique bundle will help you to-
Acquire a deeper understanding of Waiter Training and Food Safety
Help you in achieving your career goal
Make you confident in your knowledge and skills
Be aware of the employment trends in related industries.
Adapt to an ever-changing industry
The Waiter Training and Food Safety resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.
Course Curriculum
Course 1: Waiter Training : How To Become A Better Waiter (Level 4 at QLS)
Module 01: Customer Service and Service Sequence
Module 02: Equipment Handling Technique
Module 03: Hygiene
Module 04: Beverage and Tobacco
Module 05: Understanding Risks and Preventive Measures
Module 06: Food & Beverage Control and Selling Techniques
Module 07: Tips and Hints for Success in Waiter profession
Course 2: Catering & Food Safety (Level 4 at QLS)
Module 1: An Overview of Catering Business
Module 2: Laws and Legislations Regarding food Safety and Hygiene
Module 3: Food Safety and Hygiene
Module 4: Food Safety in Catering
Module 5: Management of Food and Beverage Operations
Module 6: Marketing and Human Resource
Certification
Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.
 CPD 
80 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Waiter Training and Food Safety bundle.
 Requirements 
Anyone can enrol in this Training.
 Career path 
You will get a competitive edge and have access to a variety of employment prospects after completing this Waiter Training and Food Safety bundle.
 Certificates 
Certificate of completion
 Digital certificate - Included 
2 PDF CPD Certificate Completely free of charge.
Certificate of completion
 Hard copy certificate - Included 
2 Hard Copy QLS Endorsed Certificate Completely free of charge.

Waiter Training and Food Safety - Double Endorsed Certificate

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Leisure Management and Concierge bundle to help you in this endeavour.</p> <p>Experts design our Leisure Management and Concierge bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Leisure Management and Concierge sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p> <p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Leisure Management and Concierge bundle and gain a competitive advantage.</p> <p><strong>Learning Outcomes</strong></p> <p>This unique bundle will help you to-</p> <ul> <li>Acquire a deeper understanding of Leisure Management and Concierge</li><li>Help you in achieving your career goal </li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Leisure Management and Concierge resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p> <p><strong>Course Curriculum</strong></p> <p><strong>Course 1: Leisure Management : Managing Hotel &amp; Lodging (Level 4 at QLS)</strong></p> <ul> <li>Module 01: Introduction to Leisure Management</li><li>Module 02: Managing and Maintaining a Leisure Facility</li><li>Module 03: Travel, Tourism and Leisure</li><li>Module 04: Managing Hotel and Lodging</li><li>Module 05: Planning for Leisure Services</li><li>Module 06: Leadership in Leisure Industry</li><li>Module 07: Human Resource Management in Leisure Industry</li><li>Module 08: Marketing of Leisure and Recreation</li><li>Module 09: Health, Safety and Welfare</li></ul> <p><strong>Course 2: Hospitality - Concierge (Level 3 at QLS)</strong></p> <ul> <li>Module 01: Understanding the Service</li><li>Module 02: Types of Concierge Services</li><li>Module 03: Necessary Skills for Any Concierge</li><li>Module 04: Principles for a Concierge Service Business</li><li>Module 05: Delivering Customer Service</li><li>Module 06: Concierge Work Environment and Etiquettes</li><li>Module 07: Emergency Measures for a Hotel Concierge</li></ul> <p><strong>Certification</strong></p> <p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Leisure Management and Concierge bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Training.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Leisure Management and Concierge bundle.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Leisure Management and Concierge bundle to help you in this endeavour.
Experts design our Leisure Management and Concierge bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Leisure Management and Concierge sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.
To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Leisure Management and Concierge bundle and gain a competitive advantage.
Learning Outcomes
This unique bundle will help you to-
Acquire a deeper understanding of Leisure Management and Concierge
Help you in achieving your career goal
Make you confident in your knowledge and skills
Be aware of the employment trends in related industries.
Adapt to an ever-changing industry
The Leisure Management and Concierge resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.
Course Curriculum
Course 1: Leisure Management : Managing Hotel & Lodging (Level 4 at QLS)
Module 01: Introduction to Leisure Management
Module 02: Managing and Maintaining a Leisure Facility
Module 03: Travel, Tourism and Leisure
Module 04: Managing Hotel and Lodging
Module 05: Planning for Leisure Services
Module 06: Leadership in Leisure Industry
Module 07: Human Resource Management in Leisure Industry
Module 08: Marketing of Leisure and Recreation
Module 09: Health, Safety and Welfare
Course 2: Hospitality - Concierge (Level 3 at QLS)
Module 01: Understanding the Service
Module 02: Types of Concierge Services
Module 03: Necessary Skills for Any Concierge
Module 04: Principles for a Concierge Service Business
Module 05: Delivering Customer Service
Module 06: Concierge Work Environment and Etiquettes
Module 07: Emergency Measures for a Hotel Concierge
Certification
Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.
 CPD 
80 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Leisure Management and Concierge bundle.
 Requirements 
Anyone can enrol in this Training.
 Career path 
You will get a competitive edge and have access to a variety of employment prospects after completing this Leisure Management and Concierge bundle.
 Certificates 
Certificate of completion
 Digital certificate - Included 
2 PDF CPD Certificate Completely free of charge.
Certificate of completion
 Hard copy certificate - Included 
2 Hard Copy QLS Endorsed Certificate Completely free of charge.

Leisure Management and Concierge - Double Endorsed Certificate

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Hospitality and Leisure Management bundle to help you in this endeavour.</p> <p>Experts design our Hospitality and Leisure Management bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Hospitality and Leisure Management sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p> <p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Hospitality and Leisure Management bundle and gain a competitive advantage.</p> <p><strong>Learning Outcomes</strong></p> <p>This unique bundle will help you to-</p> <ul> <li>Acquire a deeper understanding of Hospitality and Leisure Management</li><li>Help you in achieving your career goal</li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Hospitality and Leisure Management resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p> <p><strong>Course Curriculum</strong></p> <p><strong>Course 1: Hospitality (Level 3 at QLS)</strong></p> <ul> <li>Module 01: Understanding the Service</li><li>Module 02: Types of Concierge Services</li><li>Module 03: Necessary Skills for Any Concierge</li><li>Module 04: Principles for a Concierge Service Business</li><li>Module 05: Delivering Customer Service</li><li>Module 06: Concierge Work Environment and Etiquettes</li><li>Module 07: Emergency Measures for a Hotel Concierge</li></ul> <p><strong>Course 2: Leisure Management : Managing Hotel &amp; Lodging (Level 4 at QLS)</strong></p> <ul> <li>Module 01: Introduction to Leisure Management</li><li>Module 02: Managing and Maintaining a Leisure Facility</li><li>Module 03: Travel, Tourism and Leisure</li><li>Module 04: Managing Hotel and Lodging</li><li>Module 05: Planning for Leisure Services</li><li>Module 06: Leadership in Leisure Industry</li><li>Module 07: Human Resource Management in Leisure Industry</li><li>Module 08: Marketing of Leisure and Recreation</li><li>Module 09: Health, Safety and Welfare</li></ul> <p><strong>Certification</strong></p> <p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Hospitality and Leisure Management bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Training.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Hospitality and Leisure Management bundle.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Hospitality and Leisure Management bundle to help you in this endeavour.
Experts design our Hospitality and Leisure Management bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Hospitality and Leisure Management sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.
To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Hospitality and Leisure Management bundle and gain a competitive advantage.
Learning Outcomes
This unique bundle will help you to-
Acquire a deeper understanding of Hospitality and Leisure Management
Help you in achieving your career goal
Make you confident in your knowledge and skills
Be aware of the employment trends in related industries.
Adapt to an ever-changing industry
The Hospitality and Leisure Management resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.
Course Curriculum
Course 1: Hospitality (Level 3 at QLS)
Module 01: Understanding the Service
Module 02: Types of Concierge Services
Module 03: Necessary Skills for Any Concierge
Module 04: Principles for a Concierge Service Business
Module 05: Delivering Customer Service
Module 06: Concierge Work Environment and Etiquettes
Module 07: Emergency Measures for a Hotel Concierge
Course 2: Leisure Management : Managing Hotel & Lodging (Level 4 at QLS)
Module 01: Introduction to Leisure Management
Module 02: Managing and Maintaining a Leisure Facility
Module 03: Travel, Tourism and Leisure
Module 04: Managing Hotel and Lodging
Module 05: Planning for Leisure Services
Module 06: Leadership in Leisure Industry
Module 07: Human Resource Management in Leisure Industry
Module 08: Marketing of Leisure and Recreation
Module 09: Health, Safety and Welfare
Certification
Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.
 CPD 
80 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Hospitality and Leisure Management bundle.
 Requirements 
Anyone can enrol in this Training.
 Career path 
You will get a competitive edge and have access to a variety of employment prospects after completing this Hospitality and Leisure Management bundle.
 Certificates 
Certificate of completion
 Digital certificate - Included 
2 PDF CPD Certificate Completely free of charge.
Certificate of completion
 Hard copy certificate - Included 
2 Hard Copy QLS Endorsed Certificate Completely free of charge.

Hospitality and Leisure Management - Double Endorsed Certificate

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Travel Agent and Leisure Management bundle to help you in this endeavour.  </p> <p>Experts design our Travel Agent and Leisure Management bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Travel Agent and Leisure Management sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p> <p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Travel Agent and Leisure Management bundle and gain a competitive advantage.</p> <p><strong>Learning Outcomes</strong></p> <p>This unique bundle will help you to-</p> <ul> <li>Acquire a deeper understanding of Travel Agent and Leisure Management</li><li>Help you in achieving your career goal </li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Travel Agent and Leisure Management resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p> <p><strong>Course Curriculum</strong></p> <p><strong>Course 1: Travel Agent (Level 4 at QLS)</strong></p> <ul> <li>Module 01: Introduction to Travel and Tourism </li><li>Module 02: Tourism Products and Services </li><li>Module 03: Tour Operating and Travel Retailing </li><li>Module 04: Marketing in Travel and Tourism </li><li>Module 05: Developing Communication Skills </li><li>Module 06: Customer Service and Satisfaction </li><li>Module 07: Customer Relationship Management (CRM) </li><li>Module 08: Human Resource Management in Travel Industry </li><li>Module 09: Crisis and Visitor Attraction Management </li><li>Module 10: Transport Management Procedure </li><li>Module 11: Sustainable Tourism </li><li>Module 12: Public Awareness Campaigns</li></ul> <p><strong>Course 2: Leisure Management (Level 4 at QLS)</strong></p> <ul> <li>Module 01: Introduction to Leisure Management</li><li>Module 02: Managing and Maintaining a Leisure Facility</li><li>Module 03: Travel, Tourism and Leisure</li><li>Module 04: Managing Hotel and Lodging</li><li>Module 05: Planning for Leisure Services</li><li>Module 06: Leadership in Leisure Industry</li><li>Module 07: Human Resource Management in Leisure Industry</li><li>Module 08: Marketing of Leisure and Recreation</li><li>Module 09: Health, Safety and Welfare</li></ul> <p><strong>Certification</strong></p> <p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Travel Agent and Leisure Management bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Training.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Travel Agent and Leisure Management bundle.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Travel Agent and Leisure Management bundle to help you in this endeavour. 
Experts design our Travel Agent and Leisure Management bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Travel Agent and Leisure Management sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.
To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Travel Agent and Leisure Management bundle and gain a competitive advantage.
Learning Outcomes
This unique bundle will help you to-
Acquire a deeper understanding of Travel Agent and Leisure Management
Help you in achieving your career goal
Make you confident in your knowledge and skills
Be aware of the employment trends in related industries.
Adapt to an ever-changing industry
The Travel Agent and Leisure Management resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.
Course Curriculum
Course 1: Travel Agent (Level 4 at QLS)
Module 01: Introduction to Travel and Tourism
Module 02: Tourism Products and Services
Module 03: Tour Operating and Travel Retailing
Module 04: Marketing in Travel and Tourism
Module 05: Developing Communication Skills
Module 06: Customer Service and Satisfaction
Module 07: Customer Relationship Management (CRM)
Module 08: Human Resource Management in Travel Industry
Module 09: Crisis and Visitor Attraction Management
Module 10: Transport Management Procedure
Module 11: Sustainable Tourism
Module 12: Public Awareness Campaigns
Course 2: Leisure Management (Level 4 at QLS)
Module 01: Introduction to Leisure Management
Module 02: Managing and Maintaining a Leisure Facility
Module 03: Travel, Tourism and Leisure
Module 04: Managing Hotel and Lodging
Module 05: Planning for Leisure Services
Module 06: Leadership in Leisure Industry
Module 07: Human Resource Management in Leisure Industry
Module 08: Marketing of Leisure and Recreation
Module 09: Health, Safety and Welfare
Certification
Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.
 CPD 
80 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Travel Agent and Leisure Management bundle.
 Requirements 
Anyone can enrol in this Training.
 Career path 
You will get a competitive edge and have access to a variety of employment prospects after completing this Travel Agent and Leisure Management bundle.
 Certificates 
Certificate of completion
 Digital certificate - Included 
2 PDF CPD Certificate Completely free of charge.
Certificate of completion
 Hard copy certificate - Included 
2 Hard Copy QLS Endorsed Certificate Completely free of charge.

Travel Agent and Leisure Management - Double Endorsed Certificate

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Business Management and Candle Making bundle to help you in this endeavour.</p> <p>Experts design our Business Management and Candle Making bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Business Management and Candle Making sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p> <p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Business Management and Candle Making bundle and gain a competitive advantage.</p> <p><strong>Learning Outcomes</strong></p> <p>This unique bundle will help you to-</p> <ul> <li>Acquire a deeper understanding of Business Management and Candle Making</li><li>Help you in achieving your career goal</li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Business Management and Candle Making resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p> <p><strong>Course Curriculum</strong></p> <p><strong>Course 1: Candle Making (Level 4 at QLS)</strong></p> <ul> <li>Basics of Candle Making</li><li>Steps of Candle Making</li><li>Handmade Candles</li><li>Moulded Candles</li><li>Dipped Candles</li><li>Basic Candle Recipes</li><li>Adapting Safety in Candle Making</li><li>Decorating</li><li>Setting Up a Business</li><li>Marketing Strategies</li></ul> <p><strong>Course 2: Business Management (Level 7 at QLS)</strong></p> <ul> <li>Module 01: Introduction to Business Management</li><li>Module 02: Operations Management</li><li>Module 03: Introduction to Business Analysis</li><li>Module 04: Strategic Analysis and Product Scope</li><li>Module 05: Project Management</li><li>Module 06: Business Development and Succession Planning</li><li>Module 07- Business Process Management</li><li>Module 08: Planning &amp; Forecasting Operations</li><li>Module 09: Performance Management</li><li>Module 10: Management of Cash and Credit</li><li>Module 11: Managing Risk and Recovery</li><li>Module 12: Quality Management</li><li>Module 13: Communication Skills</li><li>Module 14: Business Environment</li><li>Module 15: Organisational Skills</li><li>Module 16: Negotiation Techniques</li><li>Module 17: Human Resource Management</li><li>Module 18: Motivation and Counselling</li><li>Module 19: Customer Service</li><li>Module 20: Time Management</li><li>Module 21: Conflict Management</li></ul> <p><strong>Certification</strong></p> <p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Business Management and Candle Making bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Training.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Business Management and Candle Making bundle.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Business Management and Candle Making bundle to help you in this endeavour.
Experts design our Business Management and Candle Making bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Business Management and Candle Making sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.
To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Business Management and Candle Making bundle and gain a competitive advantage.
Learning Outcomes
This unique bundle will help you to-
Acquire a deeper understanding of Business Management and Candle Making
Help you in achieving your career goal
Make you confident in your knowledge and skills
Be aware of the employment trends in related industries.
Adapt to an ever-changing industry
The Business Management and Candle Making resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.
Course Curriculum
Course 1: Candle Making (Level 4 at QLS)
Basics of Candle Making
Steps of Candle Making
Handmade Candles
Moulded Candles
Dipped Candles
Basic Candle Recipes
Adapting Safety in Candle Making
Decorating
Setting Up a Business
Marketing Strategies
Course 2: Business Management (Level 7 at QLS)
Module 01: Introduction to Business Management
Module 02: Operations Management
Module 03: Introduction to Business Analysis
Module 04: Strategic Analysis and Product Scope
Module 05: Project Management
Module 06: Business Development and Succession Planning
Module 07- Business Process Management
Module 08: Planning & Forecasting Operations
Module 09: Performance Management
Module 10: Management of Cash and Credit
Module 11: Managing Risk and Recovery
Module 12: Quality Management
Module 13: Communication Skills
Module 14: Business Environment
Module 15: Organisational Skills
Module 16: Negotiation Techniques
Module 17: Human Resource Management
Module 18: Motivation and Counselling
Module 19: Customer Service
Module 20: Time Management
Module 21: Conflict Management
Certification
Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.
 CPD 
80 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Business Management and Candle Making bundle.
 Requirements 
Anyone can enrol in this Training.
 Career path 
You will get a competitive edge and have access to a variety of employment prospects after completing this Business Management and Candle Making bundle.
 Certificates 
Certificate of completion
 Digital certificate - Included 
2 PDF CPD Certificate Completely free of charge.
Certificate of completion
 Hard copy certificate - Included 
2 Hard Copy QLS Endorsed Certificate Completely free of charge.

Business Management and Candle Making - Double Endorsed Certificate

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Port and Logistics Management bundle to help you in this endeavour.</p><p>Experts design our Port and Logistics Management bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Port and Logistics Management sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p><p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Port and Logistics Management bundle and gain a competitive advantage.</p><p><strong>Learning Outcomes</strong></p><p>This unique bundle will help you to-</p><ul><li>Acquire a deeper understanding of Port and Logistics Management</li><li>Help you in achieving your career goal</li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Port and Logistics Management resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p><p><strong>Course Curriculum</strong></p><p><strong>Course 01: Port Management (Level 5 at QLS)</strong></p><ul><li>Module 01: Introduction to Port</li><li>Module 02: Legal Aspects of Port</li><li>Module 03: Introduction to Port Management</li><li>Module 04: Port Management: Planning &amp; Performance</li><li>Module 05: Port Management: Safety &amp; Security</li><li>Module 06: Environmental Risks &amp; Protection</li><li>Module 07: Port Equipment</li><li>Module 08: Growth &amp; Development of Port</li><li>Module 09: Cargoes and Ships</li><li>Module 10: Impact of Changing Ship Technology on Ports</li></ul><p><strong>Course 02: Logistics Management (Level 5 at QLS)</strong></p><ul><li>Module 01: Introduction to Logistic Management</li><li>Module 02: Planning Framework for Logistics</li><li>Module 03: Supply Chain Management</li><li>Module 04: Logistics Management and Organisation</li><li>Module 05: Sourcing, Purchasing, and Procurement</li><li>Module 06: Channels of Distribution</li><li>Module 07: Supplier Relationship Management</li><li>Module 08: Inventory Planning and Management</li><li>Module 09: Principles of Warehousing</li><li>Module 10: Transport Management</li><li>Module 11: Negotiation Techniques</li><li>Module 12: Customer Service and Logistics</li></ul><p><strong>Certification</strong></p><p>Learners will get <strong>2 QLS Endorsed Certificate + 2 CPD Accredited</strong> Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Professionals seeking to enhance their knowledge and skills in port and logistics management.</li><li>Graduates looking to pursue a career in the maritime industry.</li><li>Supply chain professionals aiming to specialize in port operations.</li><li>Entrepreneurs interested in expanding their understanding of global trade.</li><li>Individuals seeking career advancement opportunities in the logistics sector.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this Training.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Port Operations Manager: £40,000 - £60,000</li><li>Logistics Coordinator: £25,000 - £35,000</li><li>Supply Chain Analyst: £30,000 - £45,000</li><li>Freight Forwarding Specialist: £28,000 - £40,000</li><li>Customs Compliance Officer: £25,000 - £35,000</li><li>International Trade Consultant: £35,000 - £50,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Port and Logistics Management bundle to help you in this endeavour.
Experts design our Port and Logistics Management bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Port and Logistics Management sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.
To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Port and Logistics Management bundle and gain a competitive advantage.
Learning Outcomes
This unique bundle will help you to-
Acquire a deeper understanding of Port and Logistics Management
Help you in achieving your career goal
Make you confident in your knowledge and skills
Be aware of the employment trends in related industries.
Adapt to an ever-changing industry
The Port and Logistics Management resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.
Course Curriculum
Course 01: Port Management (Level 5 at QLS)
Module 01: Introduction to Port
Module 02: Legal Aspects of Port
Module 03: Introduction to Port Management
Module 04: Port Management: Planning & Performance
Module 05: Port Management: Safety & Security
Module 06: Environmental Risks & Protection
Module 07: Port Equipment
Module 08: Growth & Development of Port
Module 09: Cargoes and Ships
Module 10: Impact of Changing Ship Technology on Ports
Course 02: Logistics Management (Level 5 at QLS)
Module 01: Introduction to Logistic Management
Module 02: Planning Framework for Logistics
Module 03: Supply Chain Management
Module 04: Logistics Management and Organisation
Module 05: Sourcing, Purchasing, and Procurement
Module 06: Channels of Distribution
Module 07: Supplier Relationship Management
Module 08: Inventory Planning and Management
Module 09: Principles of Warehousing
Module 10: Transport Management
Module 11: Negotiation Techniques
Module 12: Customer Service and Logistics
Certification
Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.
 CPD 
100 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Professionals seeking to enhance their knowledge and skills in port and logistics management.
Graduates looking to pursue a career in the maritime industry.
Supply chain professionals aiming to specialize in port operations.
Entrepreneurs interested in expanding their understanding of global trade.
Individuals seeking career advancement opportunities in the logistics sector.
 Requirements 
Anyone can enrol in this Training.
 Career path 
Port Operations Manager: £40,000 - £60,000
Logistics Coordinator: £25,000 - £35,000
Supply Chain Analyst: £30,000 - £45,000
Freight Forwarding Specialist: £28,000 - £40,000
Customs Compliance Officer: £25,000 - £35,000
International Trade Consultant: £35,000 - £50,000
 Certificates 
Certificate of completion
 Digital certificate - Included 
2 PDF CPD Certificate Completely free of charge.
Certificate of completion
 Hard copy certificate - Included 
2 Hard Copy QLS Endorsed Certificate Completely free of charge.

Port and Logistics Management

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Document Control &amp; Personal Assistant bundle to help you in this endeavour.  </p> <p>Experts design our Document Control &amp; Personal Assistant bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Document Control &amp; Personal Assistant sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p> <p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Document Control &amp; Personal Assistant bundle and gain a competitive advantage.</p> <p><strong>Learning Outcomes</strong></p> <p>This unique bundle will help you to-</p> <ul> <li>Acquire a deeper understanding of Document Control &amp; Personal Assistant</li><li>Help you in achieving your career goal </li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Document Control &amp; Personal Assistant resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p> <p><strong>Course Curriculum</strong></p> <p><strong>Course 1: Document Control (Level 3 at QLS)</strong></p> <ul> <li>Module 01: Introduction to Document Control</li><li>Module 02: Principles of Document Control and Elements of Document Control Environment</li><li>Module 03: Document Control Lifecycle</li><li>Module 04: Document Control Strategies and Instruments</li><li>Module 05: Document Management</li><li>Module 06: Quality Assurance and Controlling Quality of Documents</li><li>Module 07: Project Document Control</li><li>Module 08: Electronic Document Management Systems and Soft Copy Documentation</li></ul> <p><strong>Course 2: Personal Assistant (Level 7 at QLS)</strong></p> <ul> <li>Module 1: Introduction to Personal Assistant</li><li>Module 2: Business Telephone Skills</li><li>Module 3: Representing Your Boss and Company</li><li>Module 4: Mail Services and Shipping</li><li>Module 5: Travel Arrangements</li><li>Module 6: Organising Meeting and Conferences</li><li>Module 7: Time Management</li><li>Module 8: Record Keeping and Filing Systems</li><li>Module 9: Business Writing Skills</li><li>Module 10 :Organisational Skills</li><li>Module 11: Communication Skills</li><li>Module 12: Customer Service</li><li>Module 13: Effective Planning and Scheduling</li><li>Module 14: Invoicing/Petty Cash</li><li>Module 15: Introduction to Minute Writing</li><li>Module 16: Preparation for Minute Taking</li><li>Module 17: The Meeting Structure</li><li>Module 18: Minute Meeting, Decision and Action</li><li>Module 19: Roles and Responsibility of Minute Taker</li><li>Module 20: Tips for Minute Taking</li><li>Module 21: Technology in Minute Taking</li><li>Module 22: Building Confidence<strong><br /></strong></li></ul> <p><strong>Certification</strong></p> <p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Document Control &amp; Personal Assistant bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Training.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Document Control &amp; Personal Assistant bundle.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Document Control & Personal Assistant bundle to help you in this endeavour. 
Experts design our Document Control & Personal Assistant bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Document Control & Personal Assistant sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.
To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Document Control & Personal Assistant bundle and gain a competitive advantage.
Learning Outcomes
This unique bundle will help you to-
Acquire a deeper understanding of Document Control & Personal Assistant
Help you in achieving your career goal
Make you confident in your knowledge and skills
Be aware of the employment trends in related industries.
Adapt to an ever-changing industry
The Document Control & Personal Assistant resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.
Course Curriculum
Course 1: Document Control (Level 3 at QLS)
Module 01: Introduction to Document Control
Module 02: Principles of Document Control and Elements of Document Control Environment
Module 03: Document Control Lifecycle
Module 04: Document Control Strategies and Instruments
Module 05: Document Management
Module 06: Quality Assurance and Controlling Quality of Documents
Module 07: Project Document Control
Module 08: Electronic Document Management Systems and Soft Copy Documentation
Course 2: Personal Assistant (Level 7 at QLS)
Module 1: Introduction to Personal Assistant
Module 2: Business Telephone Skills
Module 3: Representing Your Boss and Company
Module 4: Mail Services and Shipping
Module 5: Travel Arrangements
Module 6: Organising Meeting and Conferences
Module 7: Time Management
Module 8: Record Keeping and Filing Systems
Module 9: Business Writing Skills
Module 10 :Organisational Skills
Module 11: Communication Skills
Module 12: Customer Service
Module 13: Effective Planning and Scheduling
Module 14: Invoicing/Petty Cash
Module 15: Introduction to Minute Writing
Module 16: Preparation for Minute Taking
Module 17: The Meeting Structure
Module 18: Minute Meeting, Decision and Action
Module 19: Roles and Responsibility of Minute Taker
Module 20: Tips for Minute Taking
Module 21: Technology in Minute Taking
Module 22: Building Confidence
Certification
Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.
 CPD 
80 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Document Control & Personal Assistant bundle.
 Requirements 
Anyone can enrol in this Training.
 Career path 
You will get a competitive edge and have access to a variety of employment prospects after completing this Document Control & Personal Assistant bundle.
 Certificates 
Certificate of completion
 Digital certificate - Included 
2 PDF CPD Certificate Completely free of charge.
Certificate of completion
 Hard copy certificate - Included 
2 Hard Copy QLS Endorsed Certificate Completely free of charge.

Document Control & Personal Assistant - Double Endorsed Certificate

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Travel Agency &amp; Hospitality and Restaurant Management bundle to help you in this endeavour.  </p> <p>Experts design our Travel Agency &amp; Hospitality and Restaurant Management bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Travel Agency &amp; Hospitality and Restaurant Management sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p> <p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Travel Agency &amp; Hospitality and Restaurant Management bundle and gain a competitive advantage.</p> <p><strong>Learning Outcomes</strong></p> <p>This unique bundle will help you to-</p> <ul> <li>Acquire a deeper understanding of Travel Agency &amp; Hospitality and Restaurant Management</li><li>Help you in achieving your career goal </li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Travel Agency &amp; Hospitality and Restaurant Management resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p> <p><strong>Course Curriculum</strong></p> <p><strong>Course 1: Travel Agency Course (Level 4 at QLS)</strong></p> <ul> <li>Module 01: Introduction to Travel and Tourism </li><li>Module 02: Tourism Products and Services </li><li>Module 03: Tour Operating and Travel Retailing </li><li>Module 04: Marketing in Travel and Tourism </li><li>Module 05: Developing Communication Skills </li><li>Module 06: Customer Service and Satisfaction </li><li>Module 07: Customer Relationship Management (CRM) </li><li>Module 08: Human Resource Management in Travel Industry </li><li>Module 09: Crisis and Visitor Attraction Management </li><li>Module 10: Transport Management Procedure </li><li>Module 11: Sustainable Tourism </li><li>Module 12: Public Awareness Campaigns</li></ul> <p><strong>Course 2: Hospitality &amp; Restaurant Management (Level 7 at QLS)</strong></p> <ul> <li>Module 1: Introduction to Hospitality Management</li><li>Module 2: An Overview of Hotel Industry</li><li>Module 3: Restaurant Industry</li><li>Module 4: Restaurant Leadership and Management</li><li>Module 5: The Process of Selection and Recruitment in the Hospitality Industry</li><li>Module 6: The Process of Development and Training in the Hospitality Industry</li><li>Module 7: Management of Front Office Operations</li><li>Module 8: Management of Food and Beverage Operations</li><li>Module 9: Food Safety - An Introduction</li><li>Module 10: Supervision of Food Safety</li><li>Module 11: Food Safety Legislation</li><li>Module 12: Food Safety Management System</li><li>Module 13: Food Safety Management Tools</li><li>Module 14: Contamination Hazards</li><li>Module 15: Controlling Contamination</li><li>Module 16: Food Poisoning (Bacterial) and Food-Borne Illness</li><li>Module 17: Food Poisoning (Non-Bacterial)</li><li>Module 18: Personal Hygiene</li><li>Module 19: Food Premises and Equipment: The Design and Construction</li><li>Module 20: Pest Management</li><li>Module 21: Food Safety Training for the Staff</li></ul> <p><strong>Certification</strong></p> <p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Travel Agency &amp; Hospitality and Restaurant Management bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Training.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Travel Agency &amp; Hospitality and Restaurant Management bundle.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Travel Agency & Hospitality and Restaurant Management bundle to help you in this endeavour. 
Experts design our Travel Agency & Hospitality and Restaurant Management bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Travel Agency & Hospitality and Restaurant Management sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.
To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Travel Agency & Hospitality and Restaurant Management bundle and gain a competitive advantage.
Learning Outcomes
This unique bundle will help you to-
Acquire a deeper understanding of Travel Agency & Hospitality and Restaurant Management
Help you in achieving your career goal
Make you confident in your knowledge and skills
Be aware of the employment trends in related industries.
Adapt to an ever-changing industry
The Travel Agency & Hospitality and Restaurant Management resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.
Course Curriculum
Course 1: Travel Agency Course (Level 4 at QLS)
Module 01: Introduction to Travel and Tourism
Module 02: Tourism Products and Services
Module 03: Tour Operating and Travel Retailing
Module 04: Marketing in Travel and Tourism
Module 05: Developing Communication Skills
Module 06: Customer Service and Satisfaction
Module 07: Customer Relationship Management (CRM)
Module 08: Human Resource Management in Travel Industry
Module 09: Crisis and Visitor Attraction Management
Module 10: Transport Management Procedure
Module 11: Sustainable Tourism
Module 12: Public Awareness Campaigns
Course 2: Hospitality & Restaurant Management (Level 7 at QLS)
Module 1: Introduction to Hospitality Management
Module 2: An Overview of Hotel Industry
Module 3: Restaurant Industry
Module 4: Restaurant Leadership and Management
Module 5: The Process of Selection and Recruitment in the Hospitality Industry
Module 6: The Process of Development and Training in the Hospitality Industry
Module 7: Management of Front Office Operations
Module 8: Management of Food and Beverage Operations
Module 9: Food Safety - An Introduction
Module 10: Supervision of Food Safety
Module 11: Food Safety Legislation
Module 12: Food Safety Management System
Module 13: Food Safety Management Tools
Module 14: Contamination Hazards
Module 15: Controlling Contamination
Module 16: Food Poisoning (Bacterial) and Food-Borne Illness
Module 17: Food Poisoning (Non-Bacterial)
Module 18: Personal Hygiene
Module 19: Food Premises and Equipment: The Design and Construction
Module 20: Pest Management
Module 21: Food Safety Training for the Staff
Certification
Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.
 CPD 
80 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Travel Agency & Hospitality and Restaurant Management bundle.
 Requirements 
Anyone can enrol in this Training.
 Career path 
You will get a competitive edge and have access to a variety of employment prospects after completing this Travel Agency & Hospitality and Restaurant Management bundle.
 Certificates 
Certificate of completion
 Digital certificate - Included 
2 PDF CPD Certificate Completely free of charge.
Certificate of completion
 Hard copy certificate - Included 
2 Hard Copy QLS Endorsed Certificate Completely free of charge.

Travel Agency & Hospitality and Restaurant Management - Double Endorsed Certificate

<p>The demand for proficient administrators with leadership skills has soared in our rapidly changing global landscape. <strong>LinkedIn's 2022 data revealed</strong> that companies seek individuals who seamlessly blend administration prowess with visionary leadership, positioning themselves as integral assets in any organisation. What if you could be that sought-after professional?</p><p>Begin an enriching journey with our Administration and Leadership Skills - QLS Endorsed bundle. First, go deep into the essentials of administration, mastering everything from "Business Telephone Skills" and "Diary Management" to "Invoicing and Petty Cash". But why stop at being an exceptional administrator? Transition to the "Leadership Skills" course to unearth the leader within you. Embrace emotional intelligence, sharpen your public speaking talents, and craft effective decision-making strategies.</p><p>In an era where roles aren't just about routine tasks, blending administrative efficiency with transformative leadership can make you the keystone of any team. With this course, you're not just multitasking; you're multi-thriving. Administration keeps the engine running while leadership steers the ship to uncharted territories.</p><p>Take the plunge! Enrol in a course that doesn't just educate but empowers. As organisations globally scout for versatile talent, be the trailblazer they're searching for. Enrol in Administration and Leadership Skills - QLS Endorsed today and ignite your journey to becoming an administrative and leadership maestro!</p><p><strong>Learning Outcomes:</strong></p><ul><li>Acquire foundational skills essential for proficient admin support roles.</li><li>Learn effective communication techniques, both verbal and written.</li><li>Enhance organisational capabilities, streamlining tasks and schedules.</li><li>Cultivate leadership qualities for personal and professional growth.</li><li>Develop critical thinking for effective problem-solving and decision-making.</li><li>Understand the nuances of business etiquette and representing a brand.</li><li>Harness the power of emotional intelligence in leadership dynamics.</li><li>Explore difficulties of public speaking, increasing confidence and clarity.</li><li>Optimise record-keeping, invoicing, and financial systems for administrative efficiency.</li><li>Elevate interpersonal skills, fostering improved customer service and team motivation.</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><p>The "<strong>Administration and Leadership Skills - QLS Endorsed</strong>" course is a beacon for those eager to scale the ladder of professional success. Immerse yourself in a meticulously designed journey, covering the multifaceted aspects of administration. From mastering business etiquette, honing telephone skills, and efficient diary management to diving deep into effective planning, invoicing, and record-keeping systems, every module paves the way for administrative brilliance.</p><p>But the learning doesn't stop there transition into leadership, where you'll be equipped to unearth your intrinsic leader. Embrace emotional intelligence, sharpen your public speaking, and refine decision-making tactics, ensuring you manage tasks and lead teams with vision and verve.</p><p><strong>Course Curriculum:</strong></p><p><strong>Course 01: Administration: Admin Support Training (Level 5 at QLS)</strong></p><ul><li>Module 01: Introduction to Admin Support Assistant</li><li>Module 02: Business Telephone Skills</li><li>Module 03: Representing Your Boss and Company</li><li>Module 04: Business Etiquette</li><li>Module 05: Mail Services and Shipping</li><li>Module 06: Travel Arrangements</li><li>Module 07: Organising Meetings and Conferences</li><li>Module 08: Diary Management and Note-taking</li><li>Module 09: Time Management</li><li>Module 10: Record Keeping and Filing Systems</li><li>Module 11: Business Writing Skills</li><li>Module 12: Organisational Skills</li><li>Module 13: Communication Skills</li><li>Module 14: Customer Service</li><li>Module 15: Effective Planning and Scheduling</li><li>Module 16: Invoicing/Petty Cash</li></ul><p><strong>Course 02: Leadership Skills (Level 4 at QLS)</strong></p><ul><li>Module 01: Developing the Leader Within You</li><li>Module 02: Emotional Intelligence in Leadership</li><li>Module 03: Communication Skills</li><li>Module 04: Public Speaking</li><li>Module 05: Critical Thinking in Problem-Solving and Decision-Making</li><li>Module 06: Motivation and Counselling</li><li>Module 07: Management and Leadership</li></ul><p><strong>Certification:</strong></p><p>Learners will get <strong>2 QLS Endorsed Certificates &amp; 2 CPD Accredited Certificates of Achievement </strong>directly at their doorstep after completing the package! It should be noted that international students must pay a £10 shipping cost.</p><p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Our<strong> Administration and Leadership Skills - QLS Endorsed</strong> bundle is suitable for the following:</p><ul><li>Growing Administrators</li><li>Aspiring Leaders</li><li>Current Managers</li><li>Office Professionals</li><li>Public Speakers</li><li>Team Supervisors</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this <strong>Administration and Leadership Skills - QLS Endorsed</strong> bundle.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Administrative Support Assistant: £20,000 - £30,000</li><li>Office Manager: £25,000 - £40,000</li><li>Leadership Development Specialist: £30,000 - £50,000</li><li>Executive Personal Assistant: £28,000 - £45,000</li><li>Public Speaking Coach: £30,000 - £55,000</li><li>Business Communication Specialist: £25,000 - £42,000</li><li>Team Supervisor: £24,000 - £40,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

The demand for proficient administrators with leadership skills has soared in our rapidly changing global landscape. LinkedIn's 2022 data revealed that companies seek individuals who seamlessly blend administration prowess with visionary leadership, positioning themselves as integral assets in any organisation. What if you could be that sought-after professional?
Begin an enriching journey with our Administration and Leadership Skills - QLS Endorsed bundle. First, go deep into the essentials of administration, mastering everything from "Business Telephone Skills" and "Diary Management" to "Invoicing and Petty Cash". But why stop at being an exceptional administrator? Transition to the "Leadership Skills" course to unearth the leader within you. Embrace emotional intelligence, sharpen your public speaking talents, and craft effective decision-making strategies.
In an era where roles aren't just about routine tasks, blending administrative efficiency with transformative leadership can make you the keystone of any team. With this course, you're not just multitasking; you're multi-thriving. Administration keeps the engine running while leadership steers the ship to uncharted territories.
Take the plunge! Enrol in a course that doesn't just educate but empowers. As organisations globally scout for versatile talent, be the trailblazer they're searching for. Enrol in Administration and Leadership Skills - QLS Endorsed today and ignite your journey to becoming an administrative and leadership maestro!
Learning Outcomes:
Acquire foundational skills essential for proficient admin support roles.
Learn effective communication techniques, both verbal and written.
Enhance organisational capabilities, streamlining tasks and schedules.
Cultivate leadership qualities for personal and professional growth.
Develop critical thinking for effective problem-solving and decision-making.
Understand the nuances of business etiquette and representing a brand.
Harness the power of emotional intelligence in leadership dynamics.
Explore difficulties of public speaking, increasing confidence and clarity.
Optimise record-keeping, invoicing, and financial systems for administrative efficiency.
Elevate interpersonal skills, fostering improved customer service and team motivation.
Why Choose Imperial Academy?
Fully Online Training
QLS Endorsed & CPD Accredited Certificate
No Time Limits. Study at Your Own Pace
Expert Instructors
Audio Visual Training
Up-to-date Curriculum and Valuable Guidelines
The "Administration and Leadership Skills - QLS Endorsed" course is a beacon for those eager to scale the ladder of professional success. Immerse yourself in a meticulously designed journey, covering the multifaceted aspects of administration. From mastering business etiquette, honing telephone skills, and efficient diary management to diving deep into effective planning, invoicing, and record-keeping systems, every module paves the way for administrative brilliance.
But the learning doesn't stop there transition into leadership, where you'll be equipped to unearth your intrinsic leader. Embrace emotional intelligence, sharpen your public speaking, and refine decision-making tactics, ensuring you manage tasks and lead teams with vision and verve.
Course Curriculum:
Course 01: Administration: Admin Support Training (Level 5 at QLS)
Module 01: Introduction to Admin Support Assistant
Module 02: Business Telephone Skills
Module 03: Representing Your Boss and Company
Module 04: Business Etiquette
Module 05: Mail Services and Shipping
Module 06: Travel Arrangements
Module 07: Organising Meetings and Conferences
Module 08: Diary Management and Note-taking
Module 09: Time Management
Module 10: Record Keeping and Filing Systems
Module 11: Business Writing Skills
Module 12: Organisational Skills
Module 13: Communication Skills
Module 14: Customer Service
Module 15: Effective Planning and Scheduling
Module 16: Invoicing/Petty Cash
Course 02: Leadership Skills (Level 4 at QLS)
Module 01: Developing the Leader Within You
Module 02: Emotional Intelligence in Leadership
Module 03: Communication Skills
Module 04: Public Speaking
Module 05: Critical Thinking in Problem-Solving and Decision-Making
Module 06: Motivation and Counselling
Module 07: Management and Leadership
Certification:
Learners will get 2 QLS Endorsed Certificates & 2 CPD Accredited Certificates of Achievement directly at their doorstep after completing the package! It should be noted that international students must pay a £10 shipping cost.
Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.
 CPD 
180 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Our Administration and Leadership Skills - QLS Endorsed bundle is suitable for the following:
Growing Administrators
Aspiring Leaders
Current Managers
Office Professionals
Public Speakers
Team Supervisors
 Requirements 
Anyone can enrol in this Administration and Leadership Skills - QLS Endorsed bundle.
 Career path 
Administrative Support Assistant: £20,000 - £30,000
Office Manager: £25,000 - £40,000
Leadership Development Specialist: £30,000 - £50,000
Executive Personal Assistant: £28,000 - £45,000
Public Speaking Coach: £30,000 - £55,000
Business Communication Specialist: £25,000 - £42,000
Team Supervisor: £24,000 - £40,000
 Certificates 
Hard Copy QLS Certificate
 Hard copy certificate - Included 
PDF Certificate
 Digital certificate - Included 

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

Administration and Leadership Skills - QLS Endorsed

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Unlock Your Potential and Land Your Dream Job with Our </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Retail Advisor - Customer Service Excellence and Sales Techniques </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Online Training Course!</strong></p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you&#39;ve ever considered working as a Retail Advisor - Customer Service Excellence and Sales Techniques but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Retail Advisor - Customer Service Excellence and Sales Techniques course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today in this Retail Advisor - Customer Service Excellence and Sales Techniques course to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Courses included in this Retail Advisor - Customer Service Excellence and Sales Techniques Bundle: </strong></p> <ul fr-original-style="" style="box-sizing: border-box;"> <li fr-original-style="" style="box-sizing: border-box;">Course 01: Retail Management</li><li fr-original-style="" style="box-sizing: border-box;">Course 02: Retail Accountant</li><li fr-original-style="" style="box-sizing: border-box;">Course 03: Visual Merchandising Diploma</li><li fr-original-style="" style="box-sizing: border-box;">Course 04: Sales: Psychology of Customers</li><li fr-original-style="" style="box-sizing: border-box;">Course 05: Business Studies</li><li fr-original-style="" style="box-sizing: border-box;">Course 06: Career Development</li><li fr-original-style="" style="box-sizing: border-box;">Course 07: CV Writing</li><li fr-original-style="" style="box-sizing: border-box;">Course 08: Workplace Productivity</li><li fr-original-style="" style="box-sizing: border-box;">Course 09: Line Management</li><li fr-original-style="" style="box-sizing: border-box;">Course 10: Life Coaching and Career Counselling</li></ul> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Key Benefits</strong></p> <ul fr-original-style="" style="box-sizing: border-box;"> <li fr-original-style="" style="box-sizing: border-box;">Accredited by CPD</li><li fr-original-style="" style="box-sizing: border-box;">Instant e-certificate</li><li fr-original-style="" style="box-sizing: border-box;">Fully online, interactive Retail Advisor - Customer Service Excellence and Sales Techniques course</li><li fr-original-style="" style="box-sizing: border-box;">Self-paced learning and laptop, tablet, smartphone-friendly</li><li fr-original-style="" style="box-sizing: border-box;">24/7 Learning Assistance</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Retail Advisor - Customer Service Excellence and Sales Techniques course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Retail Advisor - Customer Service Excellence and Sales Techniques. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Retail Advisor - Customer Service Excellence and Sales Techniques course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Assessment</strong></p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate</strong></p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Once you&#39;ve successfully completed your course, you will immediately be sent a digital certificate.</p><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
                            <div fr-original-style="" style="box-sizing: border-box;">
                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        100 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                             <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Retail Advisor - Customer Service Excellence and Sales Techniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                             <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                             <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Retail Advisor - Customer Service Excellence and Sales Techniques training.</p> 
                        </div>

The Retail Advisor - Customer Service Excellence and Sales Techniques Course offers a dynamic learning journey tailored for those aiming to master the art of retail management and customer engagement. This course covers essential areas such as retail management, accounting, and visual merchandising, providing a strong foundation for understanding how retail businesses operate efficiently. Delving into the psychology of customers, it equips learners with insights into consumer behaviour to enhance sales strategies and boost customer satisfaction. Complementary modules in business studies and line management ensure learners develop a well-rounded grasp of the retail environment.

Alongside core business knowledge, the course addresses career development with focused sessions on CV writing, workplace productivity, and life coaching. These elements prepare participants to navigate career progression confidently within the retail sector. Designed entirely for remote learning, this course fits seamlessly around busy schedules, offering the flexibility to develop expertise without the constraints of location. Whether aiming to refine sales techniques or advance within retail leadership, this programme provides the tools needed to succeed in today’s competitive market.
Courses included in this Retail Advisor - Customer Service Excellence and Sales Techniques Bundle: 
Course 01: Retail Management
Course 02: Retail Accountant
Course 03: Visual Merchandising Diploma
Course 04: Sales: Psychology of Customers
Course 05: Business Studies
Course 06: Career Development
Course 07: CV Writing
Course 08: Workplace Productivity
Course 09: Line Management
Course 10: Life Coaching and Career Counselling
Key Benefits
Accredited by CPD
Instant e-certificate
Fully online, interactive Retail Advisor - Customer Service Excellence and Sales Techniques course
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
The Retail Advisor - Customer Service Excellence and Sales Techniques course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Retail Advisor - Customer Service Excellence and Sales Techniques. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Retail Advisor - Customer Service Excellence and Sales Techniques course, you will get a widely respected accreditation and a deeper knowledge of the topic.
Course Assessment
You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.
Certificate
Once you've successfully completed your course, you will immediately be sent a digital certificate.
 CPD 
100 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
The Retail Advisor - Customer Service Excellence and Sales Techniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.
 Requirements 
There are no formal entry requirements for the course, with enrollment open to anyone!
 Career path 
Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Retail Advisor - Customer Service Excellence and Sales Techniques training.

Training Express

Retail Management

Online Course Marketing

Counselling Skills

Life Coach Training

Professional Skills Course (PSC)

Trainers Course

Retail Advisor - Customer Service Excellence and Sales Techniques Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Call Centre Training: Mastering Customer Service Excellence. In this course, you&#39;ll learn:<br fr-original-style="" style="box-sizing: border-box;"></span></b></p><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Introduction to Call Centre:</span></strong></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the fundamentals of call centre operations, understanding the role and significance of call centres in the business ecosystem.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gain insights into the historical evolution and current trends shaping the call centrecentre industry.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Traits of a Call Centre Agent:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identify and develop the key qualities required for success as a call center agent.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn about empathy, resilience, problem-solving, and other essential traits that contribute to effective customer interactions.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Agent and Customer Relationship:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Delve into the dynamics of building strong and positive relationships between call centre agents and customers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the importance of trust, rapport, and personalized communication in fostering customer loyalty.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Telephone Etiquettes:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Master the art of professional telephone etiquette to create a positive and lasting impression on customers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn effective techniques for greeting, active listening, and closing calls courteously.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Communication Skills:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhance verbal and written communication skills to ensure clear and concise interactions with customers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore strategies for adapting communication styles to different customer personalities and situations.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Scripts and Negotiation Techniques:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the role of scripts in call centre interactions and learn how to personalize them for maximum impact.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Develop negotiation techniques to handle diverse customer requests and navigate challenging conversations effectively.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Managing Difficult Customers:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Acquire strategies for de-escalating tense situations and managing difficult customers with professionalism and composure.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore conflict resolution techniques to turn challenging interactions into positive experiences.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Call Centre Metrics and Benchmarking:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gain a comprehensive understanding of key performance metrics in the call centre industry.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to use benchmarking to assess and improve call centre performance, efficiency, and customer satisfaction.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Call Centre Technology and Trends:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the latest technological advancements and trends shaping the call center landscape.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how emerging technologies, such as AI and automation, are impacting customer service delivery.</li></ul>

Welcome to Call Centre Training: Mastering Customer Service Excellence. In this course, you'll learn:

Introduction to Call Centre:
Explore the fundamentals of call centre operations, understanding the role and significance of call centres in the business ecosystem.
Gain insights into the historical evolution and current trends shaping the call centrecentre industry.
Traits of a Call Centre Agent:
Identify and develop the key qualities required for success as a call center agent.
Learn about empathy, resilience, problem-solving, and other essential traits that contribute to effective customer interactions.
Agent and Customer Relationship:
Delve into the dynamics of building strong and positive relationships between call centre agents and customers.
Understand the importance of trust, rapport, and personalized communication in fostering customer loyalty.
Telephone Etiquettes:
Master the art of professional telephone etiquette to create a positive and lasting impression on customers.
Learn effective techniques for greeting, active listening, and closing calls courteously.
Communication Skills:
Enhance verbal and written communication skills to ensure clear and concise interactions with customers.
Explore strategies for adapting communication styles to different customer personalities and situations.
Scripts and Negotiation Techniques:
Understand the role of scripts in call centre interactions and learn how to personalize them for maximum impact.
Develop negotiation techniques to handle diverse customer requests and navigate challenging conversations effectively.
Managing Difficult Customers:
Acquire strategies for de-escalating tense situations and managing difficult customers with professionalism and composure.
Explore conflict resolution techniques to turn challenging interactions into positive experiences.
Call Centre Metrics and Benchmarking:
Gain a comprehensive understanding of key performance metrics in the call centre industry.
Learn how to use benchmarking to assess and improve call centre performance, efficiency, and customer satisfaction.
Call Centre Technology and Trends:
Explore the latest technological advancements and trends shaping the call center landscape.
Understand how emerging technologies, such as AI and automation, are impacting customer service delivery.

John Academy

Business Communication Skills

Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.

Call Centre Training: Mastering Customer Service Excellence


Course Overview
Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism.
Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online.



Who Should Attend
This course is ideal for:
Frontline staff in retail, hospitality, healthcare, call centres, or public service 
Administration or reception staff 
Technical support or helpdesk officers 
Any team member who interacts with customers, clients or stakeholders 
No previous training in customer service is required.



Learning Outcomes
By the end of the course, participants will be able to:
Understand what excellent customer service looks like and why it matters 
Communicate clearly, professionally and confidently in different situations 
Build rapport with a wide range of customers 
Show empathy and listen actively to understand customer needs 
Handle complaints, concerns and difficult conversations calmly and constructively
Maintain a positive attitude, even under pressure 
Represent their organisation in a consistent and professional way 



Course Content
1. Foundations of Customer Service Excellence
What is excellent customer service? 
First impressions and the customer journey 
Attitude, tone and mindset 
2. Communicating with Confidence
The power of words, tone and body language 
Active listening and questioning skills 
Managing expectations and saying "no" professionally 
3. Creating Positive Connections
Building rapport and trust quickly 
Adapting your style for different customers 
Service recovery: turning complaints into opportunities 
4. Handling Difficult Situations
Staying calm under pressure 
Responding to frustration, complaints or anger 
The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 
5. Service Across Channels
Delivering service via phone, email and online 
Professional email and message tone 
Tips for consistency across different platforms 
6. Practical Application and Action Planning
Real-life scenarios and role plays 
Personal action planning for immediate workplace impact 
Sharing service tips and best practices 



Delivery Method
The course is delivered in an engaging, interactive format and includes:
Short trainer-led discussions 
Scenario-based activities 
Role plays with coaching 
Group discussions and shared insights 
Available as a face-to-face or live virtual workshop.



Inclusions
Participant workbook and tools 
Practical checklists and communication templates 
Certificate of completion 
Access to optional post-course coaching support 

Elite Forums UK

Customer Service Excellence

Course Overview
Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism.
Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online.



Who Should Attend
This course is ideal for:
Frontline staff in retail, hospitality, healthcare, call centres, or public service 
Administration or reception staff 
Technical support or helpdesk officers 
Any team member who interacts with customers, clients or stakeholders 
No previous training in customer service is required.



Learning Outcomes
By the end of the course, participants will be able to:
Understand what excellent customer service looks like and why it matters 
Communicate clearly, professionally and confidently in different situations 
Build rapport with a wide range of customers 
Show empathy and listen actively to understand customer needs 
Handle complaints, concerns and difficult conversations calmly and constructively 
Maintain a positive attitude, even under pressure 
Represent their organisation in a consistent and professional way 



Course Content
1. Foundations of Customer Service Excellence
What is excellent customer service? 
First impressions and the customer journey 
Attitude, tone and mindset 
2. Communicating with Confidence
The power of words, tone and body language 
Active listening and questioning skills 
Managing expectations and saying "no" professionally 
3. Creating Positive Connections
Building rapport and trust quickly 
Adapting your style for different customers 
Service recovery: turning complaints into opportunities 
4. Handling Difficult Situations
Staying calm under pressure 
Responding to frustration, complaints or anger 
The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 
5. Service Across Channels
Delivering service via phone, email and online 
Professional email and message tone 
Tips for consistency across different platforms 
6. Practical Application and Action Planning
Real-life scenarios and role plays 
Personal action planning for immediate workplace impact 
Sharing service tips and best practices 



Delivery Method
The course is delivered in an engaging, interactive format and includes:
Short trainer-led discussions 
Scenario-based activities 
Role plays with coaching 
Group discussions and shared insights 
Available as a face-to-face or live virtual workshop.



Inclusions
Participant workbook and tools 
Practical checklists and communication templates 
Certificate of completion 
Access to optional post-course coaching support 

Elite Forums Events

Course Overview
Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism.

Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online.



Who Should Attend
This course is ideal for:
Frontline staff in retail, hospitality, healthcare, call centres, or public service 
Administration or reception staff 
Technical support or helpdesk officers 
Any team member who interacts with customers, clients or stakeholders 
No previous training in customer service is required.



Learning Outcomes
By the end of the course, participants will be able to:
Understand what excellent customer service looks like and why it matters 
Communicate clearly, professionally and confidently in different situations 
Build rapport with a wide range of customers 
Show empathy and listen actively to understand customer needs 
Handle complaints, concerns and difficult conversations calmly and constructively 
Maintain a positive attitude, even under pressure 
Represent their organisation in a consistent and professional way 



Course Content
1. Foundations of Customer Service Excellence
What is excellent customer service? 
First impressions and the customer journey 
Attitude, tone and mindset 
2. Communicating with Confidence
The power of words, tone and body language 
Active listening and questioning skills 
Managing expectations and saying "no" professionally 
3. Creating Positive Connections
Building rapport and trust quickly 
Adapting your style for different customers 
Service recovery: turning complaints into opportunities 
4. Handling Difficult Situations
Staying calm under pressure 
Responding to frustration, complaints or anger 
The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 
5. Service Across Channels
Delivering service via phone, email and online 
Professional email and message tone 
Tips for consistency across different platforms 
6. Practical Application and Action Planning
Real-life scenarios and role plays 
Personal action planning for immediate workplace impact 
Sharing service tips and best practices 



Delivery Method
The course is delivered in an engaging, interactive format and includes:
Short trainer-led discussions 
Scenario-based activities 
Role plays with coaching 
Group discussions and shared insights 

Available as a face-to-face or live virtual workshop.



Inclusions
Participant workbook and tools 
Practical checklists and communication templates 
Certificate of completion 
Access to optional post-course coaching support 

Elite Forums AU

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);">This driver CPC course - Customer Service &amp; Manual Handling</b><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);"> is suitable for LGV &amp; PCV and will cover:</b></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses start at 07:45 hrs and finish at 15:45 hrs</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approval:</strong> This course is registered with JAUPT as approved for Driver CPC qualification.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Course Approval Number: CRS18242/475.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">On completion of the course all attendees will receive certificate of attendance.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.</p>

This is an International Driver CPC - 7hours course - Rules of the Road & Customer Service and it is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedures, Company & Driver Image, Who Customers Are and What They Want, Communication Skills, Giving Good Customer Service.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS24736/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Driver CPC

Rules of the Road & Customer Service - International CPC - Online

<p>Introducing the "Hospitality Management" bundle - an all-encompassing collection of 18 courses that will propel your career in the vibrant world of hospitality to new heights. This comprehensive bundle covers a wide range of essential topics, providing you with a solid foundation in hospitality management, customer service excellence, event planning, finance, and much more. Gain the theoretical insights and strategies needed to thrive in this dynamic industry and stand out as a leader in the field.</p><p>With the "Hospitality Management" bundle, you'll delve into the intricacies of managing hotels, restaurants, catering services, and customer experiences. Discover the principles of effective concierge services, catering management, and restaurant operations. Master the art of providing exceptional customer service, honing your interpersonal skills, and understanding business etiquette to create unforgettable experiences for guests. Dive into the world of event planning, cost control, and compliance management to ensure seamless operations and mitigate business risks.</p><p><strong>We proudly offer 18 courses within the Hospitality Management bundle, providing you with industry-recognised qualifications. These Courses are: </strong></p><ul><li><strong>Course 01: </strong>Hospitality Management</li><li><strong>Course 02:</strong> Concierge</li><li><strong>Course 03:</strong> Catering Management</li><li><strong>Course 04: </strong>Restaurant Management</li><li><strong>Course 05: </strong>Hotel Operations Training</li><li><strong>Course 06:</strong> Hotel Chief Accountant Training</li><li><strong>Course 07: </strong>Customer Service Management (CRM)</li><li><strong>Course 08: </strong>Customer Service Training</li><li><strong>Course 09: </strong>Business Etiquette and Professional Behavior</li><li><strong>Course 10: </strong>Developing Interpersonal Skills Course</li><li><strong>Course 11: </strong>Event Planning</li><li><strong>Course 12:</strong> Cost Control Process and Management</li><li><strong>Course 13:</strong> Customer Service</li><li><strong>Course 14:</strong> HACCP Training</li><li><strong>Course 15:</strong> Understanding Excellence In Customer Service For Hospitality</li><li><strong>Course 16:</strong> Finance and Cash management for Hospitality</li><li><strong>Course 17: </strong>Compliance &amp; Business Risk Management</li><li><strong>Course 18: </strong>Microsoft Excel - Beginner, Intermediate &amp; Advanced</li></ul><p><strong>In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle.</strong></p><ul><li><strong>Course 01: </strong>Professional CV Writing</li><li><strong>Course 02: </strong>Job Search Skills</li><li><strong>Course 03: </strong>Self Esteem &amp; Confidence Building</li><li><strong>Course 04: </strong>Professional Diploma in Stress Management</li><li><strong>Course 05: </strong>Complete Communication Skills Master Class</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Acquire a comprehensive understanding of hospitality management principles and strategies.</li><li>Develop the skills necessary for effective customer service and fostering excellence in guest experiences.</li><li>Gain expertise in event planning, including logistics, coordination, and execution.</li><li>Comprehend financial management and cash control processes specific to the hospitality industry.</li><li>Understand and implement business etiquette and professional behavior standards.</li><li>Enhance interpersonal skills for effective communication and building strong relationships with guests and colleagues.</li><li>Attain proficiency in utilizing Microsoft Excel for data analysis and reporting purposes.</li></ul> <p>This comprehensive package offers 18 meticulously curated courses, covering the key aspects of managing hotels, restaurants, and customer experiences. Designed to provide you with a theoretical foundation in hospitality practices, this bundle equips you with the knowledge and strategies needed to excel in this exciting industry. From customer service excellence to event planning and financial management, these courses unlock the potential for growth and success in your hospitality career. Immerse yourself in the world of hospitality management with our "Hospitality Management" bundle.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        230 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Aspiring hospitality professionals seeking to enter the industry with a strong foundation of knowledge.</li><li>Current hospitality employees looking to advance their careers and expand their skill set.</li><li>Individuals interested in starting their own hospitality business and require a comprehensive understanding of the industry.</li><li>Professionals in related fields who wish to transition into the vibrant world of hospitality.</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Hotel Manager: £25,000 - £70,000 per year</li><li>Restaurant Manager: £20,000 - £50,000 per year</li><li>Catering Manager: £20,000 - £45,000 per year</li><li>Event Planner: £22,000 - £45,000 per year</li><li>Customer Service Manager: £20,000 - £50,000 per year</li><li>Financial Controller (Hospitality): £30,000 - £60,000 per year</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Introducing the "Hospitality Management" bundle - an all-encompassing collection of 18 courses that will propel your career in the vibrant world of hospitality to new heights. This comprehensive bundle covers a wide range of essential topics, providing you with a solid foundation in hospitality management, customer service excellence, event planning, finance, and much more. Gain the theoretical insights and strategies needed to thrive in this dynamic industry and stand out as a leader in the field.
With the "Hospitality Management" bundle, you'll delve into the intricacies of managing hotels, restaurants, catering services, and customer experiences. Discover the principles of effective concierge services, catering management, and restaurant operations. Master the art of providing exceptional customer service, honing your interpersonal skills, and understanding business etiquette to create unforgettable experiences for guests. Dive into the world of event planning, cost control, and compliance management to ensure seamless operations and mitigate business risks.
We proudly offer 18 courses within the Hospitality Management bundle, providing you with industry-recognised qualifications. These Courses are: 
Course 01: Hospitality Management
Course 02: Concierge
Course 03: Catering Management
Course 04: Restaurant Management
Course 05: Hotel Operations Training
Course 06: Hotel Chief Accountant Training
Course 07: Customer Service Management (CRM)
Course 08: Customer Service Training
Course 09: Business Etiquette and Professional Behavior
Course 10: Developing Interpersonal Skills Course
Course 11: Event Planning
Course 12: Cost Control Process and Management
Course 13: Customer Service
Course 14: HACCP Training
Course 15: Understanding Excellence In Customer Service For Hospitality
Course 16: Finance and Cash management for Hospitality
Course 17: Compliance & Business Risk Management
Course 18: Microsoft Excel - Beginner, Intermediate & Advanced
In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle.
Course 01: Professional CV Writing
Course 02: Job Search Skills
Course 03: Self Esteem & Confidence Building
Course 04: Professional Diploma in Stress Management
Course 05: Complete Communication Skills Master Class
Learning Outcomes:
Acquire a comprehensive understanding of hospitality management principles and strategies.
Develop the skills necessary for effective customer service and fostering excellence in guest experiences.
Gain expertise in event planning, including logistics, coordination, and execution.
Comprehend financial management and cash control processes specific to the hospitality industry.
Understand and implement business etiquette and professional behavior standards.
Enhance interpersonal skills for effective communication and building strong relationships with guests and colleagues.
Attain proficiency in utilizing Microsoft Excel for data analysis and reporting purposes.
This comprehensive package offers 18 meticulously curated courses, covering the key aspects of managing hotels, restaurants, and customer experiences. Designed to provide you with a theoretical foundation in hospitality practices, this bundle equips you with the knowledge and strategies needed to excel in this exciting industry. From customer service excellence to event planning and financial management, these courses unlock the potential for growth and success in your hospitality career. Immerse yourself in the world of hospitality management with our "Hospitality Management" bundle.
 CPD 
230 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Aspiring hospitality professionals seeking to enter the industry with a strong foundation of knowledge.
Current hospitality employees looking to advance their careers and expand their skill set.
Individuals interested in starting their own hospitality business and require a comprehensive understanding of the industry.
Professionals in related fields who wish to transition into the vibrant world of hospitality.
 Career path 
Hotel Manager: £25,000 - £70,000 per year
Restaurant Manager: £20,000 - £50,000 per year
Catering Manager: £20,000 - £45,000 per year
Event Planner: £22,000 - £45,000 per year
Customer Service Manager: £20,000 - £50,000 per year
Financial Controller (Hospitality): £30,000 - £60,000 per year
 Certificates 
Digital certificate
 Digital certificate - Included 
Hard copy certificate
 Hard copy certificate - Included 

Academy for Health and Fitness

Hospitality & Catering

Hospitality Management

Hotel Management

Hospitality & Tourism

Hospitality

Hospital Management

<div>
	<h3><b>Description:</b></h3>
<p><span>If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the field of retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today's retail world.</span></p>
<h3><b>Assessment:</b></h3>
<ul>
<li>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</li>
<li>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Retail Customer Service Diploma </b>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic background.</p>
<h3><b>Requirements</b></h3>
<p>Our<b> Retail Customer Service Diploma</b> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><b>Career Path</b></h3>
<p>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</p>
		</div><table width="100%">				<tbody><tr>
					<td><i></i></td>
					<td>Introduction To Retail Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Customer Expectations</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Value And Satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service And Customer Satisfaction In Retailing</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Importance of measuring customer satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategic Management</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Types of Decision making Process</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Provide Customer Service Excellence To The External Customer</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Provide Customer Service Excellence To The Internal Customer</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Standards of Performance</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Retail Marketing Mix</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Levels Of Customer Satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Brand Loyalty</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Satisfaction Questionnaire</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Retail Customer Service Diploma</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Retail Customer Service Diploma</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Description:
If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the field of retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today's retail world.
Assessment:
At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
Certification:
After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
Who is this Course for?
Retail Customer Service Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Requirements
Our Retail Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
	Introduction To Retail Customer Service		00:15:00
	Understanding Customer Expectations		00:10:00
	Customer Value And Satisfaction		00:15:00
	Customer Service And Customer Satisfaction In Retailing		00:10:00
	Importance of measuring customer satisfaction		00:20:00
	Strategic Management		00:30:00
	Types of Decision making Process		00:15:00
	Provide Customer Service Excellence To The External Customer		00:30:00
	Provide Customer Service Excellence To The Internal Customer		00:10:00
	Standards of Performance		00:30:00
	The Retail Marketing Mix		00:30:00
	Levels Of Customer Satisfaction		00:15:00
	Brand Loyalty		00:15:00
	Customer Satisfaction Questionnaire		00:15:00
Mock Exam			
	Mock Exam- Retail Customer Service Diploma		00:20:00
Final Exam			
	Final Exam- Retail Customer Service Diploma		00:20:00
Certificate and Transcript			
	Order Your Certificates and Transcripts		00:00:00

Customer Service

Certificate in Further Education & Training (Cert Ed)

Service Design Courses (SDC)

Certificate in Education & Training (CET)

Diploma for School Business Leaders (DSBM)

Retail Customer Service Diploma

<h2>Description</h2><p><span><strong> Vehicle Selling Professional Diploma</strong></span></p><p><span>Introducing the Vehicle Selling Professional Diploma, an online course tailored for those aspiring to make their mark in the lucrative vehicle sales industry. This comprehensive course is designed to empower individuals with the knowledge, skills, and strategies essential for a thriving career in vehicle sales.</span></p><p><span>The course kicks off with an 'Introduction to Vehicle Selling', laying a solid foundation for learners to grasp the nuances of this dynamic industry. Recognising that communication is at the heart of any successful sale, 'Mastering the Art of Communication' takes centre stage as the second module. Here, learners will grasp essential communication skills to engage, convince, and convert potential customers.</span></p><p><span>Navigating through the 'Vehicle Sales Process' is integral. This section ensures that participants understand the step-by-step methodology of making a sale, from the first interaction to handing over the keys. Given the digital age we live in, 'Digital Marketing for Vehicle Sales' is incorporated to equip learners with tools and techniques to effectively use online platforms for sales and promotions. This digital edge can significantly enhance their reach and conversion rates.</span></p><p><span>A strong inventory is the backbone of vehicle sales. 'Building a Strong Inventory' teaches learners how to curate and manage a range of vehicles to cater to various customer preferences and needs. This ensures they can always provide options and solutions, enhancing their sales potential.</span></p><p><span>At its core, vehicle selling is not just about the transaction, but the overall experience. 'Customer Service Excellence' focuses on the pivotal role of providing unparalleled service, ensuring that customers don't just buy a vehicle, but become loyal patrons and brand ambassadors.</span></p><p><span>Financial elements play a crucial role in vehicle sales. 'Financing and Insurance Options' offers learners insights into understanding and presenting various financing solutions, ensuring that customers feel secure and comfortable with their investment. Tailored sales techniques can make all the difference, and the 'Sales Techniques and Strategies' module imparts tried-and-tested methods to boost sales figures and customer satisfaction.</span></p><p><span>Understanding that the industry is ever-evolving, 'Continuous Learning and Development' encourages participants to stay updated, adapt, and grow. This ensures that they remain relevant and ahead of the curve, enhancing their career prospects and performance.</span></p><p><span>Lastly, 'Building a Successful Vehicle Sales Career' serves as a capstone, guiding learners on how to carve a niche for themselves, set benchmarks, and achieve their professional aspirations.</span></p><p><span>The Vehicle Selling Professional Diploma is not just a course; it's a pathway to success in the world of vehicle sales. With a blend of practical insights and theoretical knowledge, this online course promises to be an invaluable resource for both beginners and seasoned professionals.</span></p><p><span>Embark on this transformative journey with the Vehicle Selling Professional Diploma and unlock the doors to a rewarding and prosperous career in vehicle sales.</span></p><p><span><strong>What you will learn</strong></span></p><p><span><strong>1</strong>:Introduction to Vehicle Selling</span><br />
<span><strong>2</strong>:Mastering the Art of Communication</span><br />
<span><strong>3</strong>:The Vehicle Sales Process </span><br />
<span><strong>4</strong>:Digital Marketing for Vehicle Sales</span><br />
<span><strong>5</strong>:Building a Strong Inventory</span><br />
<span><strong>6</strong>:Customer Service Excellence</span><br />
<span><strong>7</strong>:Financing and Insurance Options </span><br />
<span><strong>8</strong>:Sales Techniques and Strategies</span><br />
<span><strong>9</strong>:Continuous Learning and Development </span><br />
<span><strong>10</strong>:Building a Successful Vehicle Sales Career </span></p><h4>Course Outcomes</h4><p>
After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college.</p><h4>Assessment</h4><p>
Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter.</p><h4>Accreditation</h4><p>
Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.</p>

Description
 Vehicle Selling Professional Diploma
Introducing the Vehicle Selling Professional Diploma, an online course tailored for those aspiring to make their mark in the lucrative vehicle sales industry. This comprehensive course is designed to empower individuals with the knowledge, skills, and strategies essential for a thriving career in vehicle sales.
The course kicks off with an 'Introduction to Vehicle Selling', laying a solid foundation for learners to grasp the nuances of this dynamic industry. Recognising that communication is at the heart of any successful sale, 'Mastering the Art of Communication' takes centre stage as the second module. Here, learners will grasp essential communication skills to engage, convince, and convert potential customers.
Navigating through the 'Vehicle Sales Process' is integral. This section ensures that participants understand the step-by-step methodology of making a sale, from the first interaction to handing over the keys. Given the digital age we live in, 'Digital Marketing for Vehicle Sales' is incorporated to equip learners with tools and techniques to effectively use online platforms for sales and promotions. This digital edge can significantly enhance their reach and conversion rates.
A strong inventory is the backbone of vehicle sales. 'Building a Strong Inventory' teaches learners how to curate and manage a range of vehicles to cater to various customer preferences and needs. This ensures they can always provide options and solutions, enhancing their sales potential.
At its core, vehicle selling is not just about the transaction, but the overall experience. 'Customer Service Excellence' focuses on the pivotal role of providing unparalleled service, ensuring that customers don't just buy a vehicle, but become loyal patrons and brand ambassadors.
Financial elements play a crucial role in vehicle sales. 'Financing and Insurance Options' offers learners insights into understanding and presenting various financing solutions, ensuring that customers feel secure and comfortable with their investment. Tailored sales techniques can make all the difference, and the 'Sales Techniques and Strategies' module imparts tried-and-tested methods to boost sales figures and customer satisfaction.
Understanding that the industry is ever-evolving, 'Continuous Learning and Development' encourages participants to stay updated, adapt, and grow. This ensures that they remain relevant and ahead of the curve, enhancing their career prospects and performance.
Lastly, 'Building a Successful Vehicle Sales Career' serves as a capstone, guiding learners on how to carve a niche for themselves, set benchmarks, and achieve their professional aspirations.
The Vehicle Selling Professional Diploma is not just a course; it's a pathway to success in the world of vehicle sales. With a blend of practical insights and theoretical knowledge, this online course promises to be an invaluable resource for both beginners and seasoned professionals.
Embark on this transformative journey with the Vehicle Selling Professional Diploma and unlock the doors to a rewarding and prosperous career in vehicle sales.
What you will learn
1:Introduction to Vehicle Selling

2:Mastering the Art of Communication

3:The Vehicle Sales Process 

4:Digital Marketing for Vehicle Sales

5:Building a Strong Inventory

6:Customer Service Excellence

7:Financing and Insurance Options 

8:Sales Techniques and Strategies

9:Continuous Learning and Development 

10:Building a Successful Vehicle Sales Career 
Course Outcomes

After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college.
Assessment

Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter.
Accreditation

Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Elearncollege

Vehicle Selling Professional Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PLEASE Note:</strong> We are also able to deliver this course,<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> inhouse,</strong> as well as <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">classroom based</strong>, at a time and location to suit your needs.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 1 Day online workshop is designed around the <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROUD Principle&reg;</strong> an innovative and powerful customer service model which builds into a set of key principles in achieving excellent customer service.&nbsp; Through its simplicity and ease of use it can create a unified customer-focused culture and philosophy within an organisation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROUD Principle&reg;</strong> instils positive behaviours and provides a simple framework to achieve a consistent, excellent customer service experience from start to finish.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the workshop, participants will:</p><ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Be able to engage professionally when speaking with customers</li>
<li fr-original-style="" style="box-sizing: border-box;">Develop skills in identifying a customers&rsquo; needs and handling their enquiries effectively</li>
<li fr-original-style="" style="box-sizing: border-box;">Learn to listen effectively, ask questions and summarise to respond fully to a customer request</li>
<li fr-original-style="" style="box-sizing: border-box;">Have a set of workable tools to utilise in their work</li>
<li fr-original-style="" style="box-sizing: border-box;">Feel confident in providing exceptional customer service.</li>
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Outline</p><ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Proud Principle&reg; &ndash; Customer Excellence Service Model<br fr-original-style="" style="box-sizing: border-box;">&nbsp; - Overview of the model</li>
<li fr-original-style="" style="box-sizing: border-box;">Defining the Customer <br fr-original-style="" style="box-sizing: border-box;">&nbsp; - Internal / External</li>
<li fr-original-style="" style="box-sizing: border-box;">First impressions count:<br fr-original-style="" style="box-sizing: border-box;">&nbsp; &nbsp; - projecting the right image (language, voice and non-verbal messages)<br fr-original-style="" style="box-sizing: border-box;">&nbsp; &nbsp; - building and maintaining rapport</li>
<li fr-original-style="" style="box-sizing: border-box;">Understanding the importance of Perception &amp; Expectation</li>
<li fr-original-style="" style="box-sizing: border-box;">Developing key interpersonal skills in customer service<br fr-original-style="" style="box-sizing: border-box;">&nbsp; - Active Listening &amp; Using Powerful questions</li>
<li fr-original-style="" style="box-sizing: border-box;">Proud Principle&reg; &ndash; Customer Excellence Service Model<br fr-original-style="" style="box-sizing: border-box;">&nbsp; - Using the PROUD Principle&reg;</li>
<li fr-original-style="" style="box-sizing: border-box;">How to handle difficult customers</li>
<li fr-original-style="" style="box-sizing: border-box;">Dealing with challenging requests</li>
<li fr-original-style="" style="box-sizing: border-box;">Embedding a PROUD Principle&reg; Customer culture in the organisation</li>
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course start: 9.00 am - Log-on, admin, introductions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course Finish: 3.30pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There will be frequent rest/comfort breaks interspersed throughout the workshop.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><ul fr-original-style="" style="box-sizing: border-box;">
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: var(--text-alt); letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="color: var(--text-alt); letter-spacing: -0.05px;">Delivery:</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tutor led, highly interactive, engaging content utilising online applications and tools with active slides, interactive whiteboards and breakout rooms. We use online exercises, case-studies, practical examples, and associated video clips; as well as faciliated group discussions around the topic areas to ensure learning.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: var(--text-alt); letter-spacing: -0.05px; background-color: transparent; font-size: 14px; box-sizing: border-box;" fr-original-style="color: var(--text-alt); letter-spacing: -0.05px; background-color: transparent; font-size: 14px;">Fees include:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="color: var(--text-alt); letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="color: var(--text-alt); letter-spacing: -0.05px;">Electronic (pdf) copies of all Slides, Manual.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="letter-spacing: -0.05px;">&#39;Certificate of&nbsp;</span><span style="letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="letter-spacing: -0.05px;">Attendance</span><span style="letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="letter-spacing: -0.05px;">&#39; signed, PMR Training and Development Ltd</span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p>

PLEASE Note: We are also able to deliver this course, inhouse, as well as classroom based, at a time and location to suit your needs.
This 1 Day online workshop is designed around the PROUD Principle® an innovative and powerful customer service model which builds into a set of key principles in achieving excellent customer service. Through its simplicity and ease of use it can create a unified customer-focused culture and philosophy within an organisation.
It can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use.
The PROUD Principle® instils positive behaviours and provides a simple framework to achieve a consistent, excellent customer service experience from start to finish.
By the end of the workshop, participants will:
Be able to engage professionally when speaking with customers
Develop skills in identifying a customers’ needs and handling their enquiries effectively
Learn to listen effectively, ask questions and summarise to respond fully to a customer request
Have a set of workable tools to utilise in their work
Feel confident in providing exceptional customer service.
Outline
Proud Principle® – Customer Excellence Service Model
 - Overview of the model
Defining the Customer 
 - Internal / External
First impressions count:
 - projecting the right image (language, voice and non-verbal messages)
 - building and maintaining rapport
Understanding the importance of Perception & Expectation
Developing key interpersonal skills in customer service
 - Active Listening & Using Powerful questions
Proud Principle® – Customer Excellence Service Model
 - Using the PROUD Principle®
How to handle difficult customers
Dealing with challenging requests
Embedding a PROUD Principle® Customer culture in the organisation
Course start: 9.00 am - Log-on, admin, introductions.
Course Finish: 3.30pm
 
There will be frequent rest/comfort breaks interspersed throughout the workshop.


Delivery:
Tutor led, highly interactive, engaging content utilising online applications and tools with active slides, interactive whiteboards and breakout rooms. We use online exercises, case-studies, practical examples, and associated video clips; as well as facilitated group discussions around the topic areas to ensure learning.
 
Fees include:
Electronic (pdf) copies of all Slides, Manual.
'Certificate of Attendance' signed, PMR Training and Development Ltd
 
 

PMR Training and Development Ltd

Customer Experience

Customer Care

Customer Relations

Customer Success (CS)

Customer Relationship Management

Customer Experience Management

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

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