5174 Courses

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock a world of opportunities in the dynamic retail industry with our comprehensive Certificate on Retail Associate. Whether you're just starting out or looking to advance your career, this course provides the essential skills and knowledge needed to excel in retail environments. Key Features: CPD Certified Developed by Specialist Lifetime Access The "Certificate on Retail Associate" course equips learners with essential skills for a successful career in retail. Participants will understand the key qualities needed to excel as a retail associate and gain insights into consumer behavior, which is crucial for providing excellent customer service. The course emphasizes effective communication with customers and mastering the sales process, including handling transactions at the checkout. Learners will explore retail psychology, consumer rights, and health and safety practices specific to retail environments. Additionally, the course covers the fundamentals of in-store and exterior design, as well as visual merchandising techniques. Management skills are also included to help future retail associates lead their teams effectively. By the end of the course, participants will be able to identify and capitalize on trends, ensuring they can meet and exceed customer expectations in any retail setting. Course Curriculum Module 01: Introduction to Retail Associate Module 02: The Qualities of a Retail Associate Module 03: Importance of Consumer Behaviour Module 04: The Importance of Communicating with Customers Module 05: The Sales Process and Dealing with Customers at the Checkout Module 06: Retail Psychology Module 07: Consumer Rights Act Module 08: Health and Safety for Retail Stores Module 09: In-store Design Module 10: Exterior Design Module 11: Introduction to Visual Merchandising Module 12: Management Skills for Leading Your Team Module 13: Taking Trends and Targeting Customers Effectively Learning Outcomes: Understand the role and responsibilities of a retail associate. Identify key qualities required for successful retail associates. Recognize the significance of consumer behaviour in retail settings. Communicate effectively with customers to enhance their shopping experience. Apply knowledge of the sales process at the checkout. Implement health and safety standards in retail environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking entry-level retail positions. Retail staff aiming to improve their skills. Those interested in consumer behaviour. Aspiring retail team leaders and managers. People interested in visual merchandising. Career path Retail Sales Associate Customer Service Representative Visual Merchandiser Retail Store Manager Sales Assistant Retail Team Leader Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Asbestos Awareness Training is indispensable in today's world due to the pervasive presence of asbestos in various structures and the associated health risks. With the widespread use of asbestos-containing materials in construction, plumbing, and insulation, understanding its dangers is paramount for safeguarding public health and safety. This Asbestos Awareness training is crucial as it educates individuals about identifying asbestos-containing materials, the associated health risks, and proper handling procedures to mitigate exposure. In the UK, where stringent regulations govern asbestos management, there's a burgeoning demand for certified asbestos awareness professionals across industries. With an average annual salary ranging from £25,000 to £35,000, acquiring expertise in asbestos awareness not only opens doors to lucrative job opportunities but also contributes to a safer work environment. Furthermore, completing an asbestos awareness course offers several advantages, including compliance with regulatory requirements, reducing liability for employers, and enhancing one's resume with valuable skills in occupational health and safety. In a world where asbestos remains a significant concern, investing in asbestos awareness training is essential for individuals seeking to thrive in diverse occupational settings while prioritizing the well-being of themselves and others. Key Features: This Asbestos Awareness Training Course Includes: This Asbestos Awareness Training Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Asbestos Awareness Training Course Module 01: Understanding Asbestos Module 02: Identification of Asbestos Module 03: Legal Aspects of Asbestos Module 04: Factors Influencing Asbestos Risk Module 05: Surveys and Risk Evaluation Module 06: Promoting Asbestos Awareness and Ensuring Safety Module 07: Proper Disposal of Asbestos-Containing Waste (ACW) Module 08: Addressing Accidental of ACMs and Managing Emergencies Learning Outcomes: Recognize asbestos hazards, demonstrating understanding in occupational and environmental contexts. Apply identification techniques for asbestos materials, ensuring safe handling and awareness. Analyse legal frameworks concerning asbestos, incorporating compliance measures in various scenarios. Assess factors influencing asbestos risk, adopting preventive measures for different situations. Conduct surveys and evaluate risks, demonstrating proficiency in asbestos risk management. Promote awareness, ensuring safety in asbestos-related activities, emphasizing preventive measures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Asbestos Awareness Training course is ideal for: Construction workers and supervisors Health and safety professionals Building inspectors and surveyors Environmental management personnel Facilities and maintenance staff Career path After finishing this Asbestos Awareness Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Asbestos Awareness Training are: Asbestos Surveyor Health and Safety Officer Environmental Compliance Specialist Building Inspector Construction Site Manager Waste Management Coordinator Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This Minute Taking Online Course is developed for the admin, secretary & PA (personal assistant), who are working in the office and require minute taking now and then. This Minute Taking Online Course covers a range of topics including understanding meeting structures, meeting minutes strategies, minute taking duties and responsibilities technology used in minute taking and how to boost minute taking confidence. Key Features This Minute Taking Online Course Comes with: CPD Certified Free Certificate Developed by Minute Taking Specialist Lifetime Access Minute Taking Course Curriculum Module 01: Overview of Minute Taking Module 02: Ready for Minute Taking Module 03: Understanding Meeting Structures Module 04: Crafting Minute Taking for Meetings, Decisions, and Actions Module 05: Responsibilities and Duties of Minute Taking Module 06: Strategies for Effective Minute Taking Module 07: Integration of Technology in Minute Taking Management Module 08: Cultivating Confidence in Minute Taking Learning Outcomes This Minute Taking Online Course Comes with: Analyse meeting structures adeptly for accurate Minute Taking documentation. Demonstrate confidence in crafting precise minutes for various meeting scenarios. Execute effective strategies for minute taking, ensuring clarity and comprehensiveness. Integrate technology proficiently in minute taking management for streamlined documentation processes. Understand and fulfil responsibilities and duties of a proficient minute taker. Develop a strong foundation in minute taking, cultivating competence and assurance. Certification After completing this Minute Taking Online course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Minute Taking Online Course Administrative staff Executive assistants Secretaries Project coordinators Entry-level professionals Career path Minute Taking Online Course Meeting Coordinator - £25K to 30K/year. Minute Writing Specialist - £20K to 30K/year. Administrative Assistant - £20K to 30K/year. Executive Secretary - £25K to 35K/year. Office Manager - £30K to 40K/year. Corporate Communications Coordinator - £25K to 35K/year. Project Coordinator - £25K to 35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Learn all the secrets woven into the Purpose and Principles of the UK GDPR, where the story begins. It's not just about compliance; it's a narrative that unfolds the essence of safeguarding personal data, a journey into the very fabric of digital ethics. As you navigate the Legal Foundations of GDPR, you'll witness the emergence of rules and regulations that act as silent guardians, shaping the landscape of data protection. Key Features This UK General Data Protection Regulation (GDPR) Training Course Includes: CPD Certified Free Certificate Level 3 Diploma Developed by Specialist Lifetime Access UK General Data Protection Regulation (GDPR) Training Dive into the Governance of GDPR, where the plot thickens with insights into the intricate web of policies and structures governing the digital realm. Picture yourself as the guardian of information, armed with knowledge that transcends mere legality. The plot further deepens with Exemptions to GDPR, revealing the exceptions that add complexity to the tale. Finally, as the story unfolds into the realms of International Transactions and National Security, you become the protagonist navigating the global intricacies of data flow and safeguarding against unseen threats. Join us and become the master of your data destiny, shaping a future where privacy is paramount. Course Curriculum UK General Data Protection Regulation (GDPR) Training : Module 01: Objectives and Principles of the UK GDPR Module 02: Legal Foundations Underpinning GDPR Module 03: Governance in the Context of GDPR Module 04: Safeguarding Personal Data Module 05: Exceptions to GDPR Compliance Module 06: International Transactions and National Security Learning Outcomes UK General Data Protection Regulation (GDPR) Training Course: Explain the core principles and objectives of the UK GDPR. Demonstrate comprehensive knowledge of the legal foundations underpinning GDPR. Apply effective governance structures for GDPR compliance within organisations. Implement strategies to protect personal data in accordance with GDPR. Identify and comprehend exemptions to GDPR regulations appropriately. Evaluate and manage GDPR implications in international transactions and national security. Certification After completing this UK General Data Protection Regulation (GDPR) Training course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? UK General Data Protection Regulation (GDPR) Training Data protection officers and compliance professionals Legal professionals specialising in data protection IT professionals involved in data security Business executives responsible for GDPR compliance Anyone seeking an in-depth understanding of UK GDPR Career path UK General Data Protection Regulation (GDPR) Training Data Protection Officer Compliance Manager Privacy Consultant Information Security Analyst Legal Counsel specialising in Data Protection Risk and Governance Specialist Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the complexities of modern political landscapes with our comprehensive course on Political Study. Delve into ideologies like Conservatism, Nationalism, Socialism, Liberalism, Ecologism, and Multiculturalism, gaining a deep understanding of their historical roots, contemporary relevance, and global impact. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Political Study course, learners will explore various aspects of government structures and political systems. They will gain an understanding of how political power is organized and distributed in both the UK and the US, including the roles of the executive, legislative, and judicial branches. They will also learn about the influence of political parties, pressure groups, and electoral processes on shaping policies and decision-making. The course delves into democratic principles and mechanisms like elections and referendums, as well as the concepts of nationalism, multiculturalism, and feminism in modern societies. Learners will study different political ideologies such as conservatism, liberalism, socialism, anarchism, and ecologism, understanding their historical backgrounds and contemporary relevance. Additionally, the course covers important geopolitical issues like the European Union and the concept of devolution, providing a comprehensive foundation for understanding political systems and ideologies globally. Course Curriculum Module 01: Introduction to Politics Module 02: Introduction to the British Constitution Module 03: The Constitutional Framework of US Government Module 04: The Executive Branch of Government Module 05: The Legislative Branch of Government (Congress) Module 06: The Judiciary Module 07: The Judicial Branch of Government Module 08: The Prime Minister and Cabinet Module 09: Political Parties Module 10: Pressure Groups Module 11: Elections and Referendums Module 12: The Electoral Process and Direct Democracy Module 13: Parliament Module 14: Comparative Approaches Module 15: Democracy and Participation Module 16: Nationalism Module 17: Multiculturalism Module 18: Feminism Module 19: Conservatism Module 20: Liberalism Module 21: Socialism Module 22: Anarchism Module 23: Ecologism Module 24: The European Union (EU) Module 25: Devolution Learning Outcomes: Understand British and US constitutional frameworks and political branches. Analyze roles of judiciary, prime minister, and political parties. Evaluate electoral processes, democracy, and direct democracy mechanisms. Compare ideologies like nationalism, liberalism, socialism, and ecologism critically. Discuss multiculturalism, feminism, conservatism, and their political implications. Examine EU policies and impacts of devolution on political systems. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Political science students seeking comprehensive political theory knowledge. Researchers interested in comparative political systems and ideologies. Professionals in public policy analysis and governmental advisory roles. Individuals preparing for civil service examinations and political consultancy. Educators focusing on political theory and constitutional law. Career path Political Analyst Policy Researcher Government Advisor Political Consultant Public Policy Officer Constitutional Law Expert Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

A Care Planning and Record Keeping Training Course is essential in the modern world, providing critical skills in creating, implementing, and maintaining effective care plans. The Care Planning process involves detailed modules such as Concept Care Mapping, Planning Care With the Individual in Need, and Safeguarding Children, Young People, and Their Families, which are crucial for personalized care. Learning Care Planning is highly beneficial as it aligns with the UK's Care Planning Policy and emphasizes confidentiality and accurate record-keeping. Mastery of these skills can significantly enhance job opportunities in the UK, where healthcare roles demand meticulous Care Planning abilities. In the UK, professionals in this field can expect an average salary ranging from £20,000 to £30,000 annually, depending on experience and qualifications. The sector is experiencing robust growth, with demand for skilled care planners increasing by approximately 15% annually due to an aging population and heightened focus on quality care standards. This Care Planning course not only improves employability but also ensures adherence to high standards of care, making it indispensable in the current healthcare landscape. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to the Care Planning Process Module 02: Planning Care With the Individual in Need Module 03: Concept Care Mapping Module 04: Implementing and Evaluating the Care Plan Module 05: Maintaining Medical Records Module 06: Care Planning Policy in the UK Module 07: Confidentiality and Record-Keeping Module 08: Safeguarding Children, Young People and Their Families Learning Outcomes: Understand care planning fundamentals and process initiation. Implement individual-centric care plans with precision and empathy. Utilize concept care mapping to enhance care plan effectiveness. Evaluate and adjust care plans for optimal outcomes and satisfaction. Demonstrate proficiency in maintaining accurate medical records consistently. Uphold UK care planning policies while ensuring confidentiality and integrity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Care Planning and Record Keeping Training course is accessible to anyone eager to learn more about this topic. Through this Care Planning Training course, you'll gain a solid understanding of Care Planning and Record Keeping Training. Moreover, this course is ideal for: Healthcare professionals seeking advanced care planning skills. Social workers aiming to improve care coordination and effectiveness. Caregivers in residential or community settings desiring comprehensive training. Administrators and managers responsible for care planning oversight. Individuals aspiring to specialize in safeguarding children and families. Requirements There are no requirements needed to enrol into this Care Planning and Record Keeping Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Care Planning and Record Keeping Training course. Career path After finishing this Care Planning Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Care Planning Training are: Care Coordinator - £22K to £32K/year. Social Worker - £24K to £40K/year. Community Support Worker - £18K to £28K/year. Mental Health Nurse - £24K to £40K/year. Medical Records Officer - £19K to £27K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's contemporary landscape, the Diploma in Candle Making Business Course holds pivotal importance. Learning the intricacies of Candle Making not only nurtures a creative outlet but also cultivates essential entrepreneurial skills. With modules covering the Basics, Steps, and various techniques like Handmade, Moulded, and Dipped Candles, this course equips individuals with a comprehensive skill set. Safety protocols and business setup strategies ensure a holistic understanding of the trade. In the UK, where artisanal crafts are revered, mastering Candle Making opens doors to a plethora of job opportunities. Graduates can expect competitive salaries, with entry-level positions starting at £20,000 annually, scaling upwards with experience. Moreover, the sector is witnessing a notable surge, with a 15% increase in demand projected over the next five years. Hence, investing in this course not only enhances individual proficiency but also aligns with the growing market trends, offering a promising career trajectory in the ever-expanding Candle Making industry. Key Features: CPD Certified Candle Making Business Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Basics of Candle Making Module 02: Steps of Candle Making Module 03: Handmade Candles Module 04: Moulded Candles Module 05: Dipped Candles Module 06: Basic Candle Recipes Module 07: Adapting Safety in Candle Making Module 08: Decorating Module 09: Setting Up a Business Module 10: Marketing Strategies Learning Outcomes: Master basics, steps, and techniques of candle making process. Create unique handmade, moulded, and dipped candles effectively. Formulate basic candle recipes for diverse aesthetic preferences. Implement safety measures ensuring risk-free candle production environment. Enhance candle designs through various decorating techniques. Develop business acumen by setting up and marketing candle business. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Diploma on Candle Making Business Course can be taken by anyone who wants to understand more about the topic. With the aid of this Candle Making Business course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Diploma on Candle Making Business Course is ideal for: Beginners interested in candle making as a hobby. Entrepreneurs aspiring to start a candle making business. Craft enthusiasts seeking to enhance candle making skills. Individuals passionate about handmade artisanal products. Anyone keen on exploring the candle making industry. Requirements Learners do not require any prior qualifications to enrol on this Diploma on Candle Making Business Course. You just need to have an interest in Diploma on Candle Making Business Course. Career path After completing this Diploma on Candle Making Business Course you will have a variety of careers to choose from. The following job sectors of Diploma on Candle Making Business Course are: Candle Maker - £18K to 25K/year Artisanal Candle Designer - £20K to 30K/year Candle Business Owner - £25K to 40K/year Candle Making Instructor - £22K to 35K/year Candle Retail Manager - £21K to 28K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Sports First Aid, Anatomy and Physiology of Sports Injuries course equips you with vital knowledge to navigate the dynamic field of sports medicine. Understanding anatomy and physiology is crucial in diagnosing and treating various sports injuries effectively. In today's world, where physical activity is increasingly prioritized, this expertise is invaluable. Learning these skills not only enhances your ability to handle emergencies in sports settings but also translates to daily life, promoting health and safety. In the UK, proficiency in Sports First Aid and related fields opens doors to diverse job opportunities across sports teams, fitness centers, and healthcare facilities. Salaries can range competitively based on experience, averaging around £30,000 annually. The sector is expanding with a rising demand for qualified professionals, reflecting an upward trend of approximately 10% annually. Enroll now to gain a competitive edge and contribute meaningfully to this growing sector, where your expertise in Sports First Aid, Anatomy and Physiology will make a significant difference. Key Features: CPD Certified Sports First Aid Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Sports Injuries Module 02: Anatomy and Physiology of Sports Injuries Module 03: Medical Assessment and Pre-participation Screening Module 04: Prevention and Rehabilitation Planning of Sports-Related Injuries Module 05: Top Ten Common Sports Injuries Module 06: Other Injuries Related to Sports and their Treatment Module 07: Internal Organ Injuries and their Treatment Module 08: Introduction to Sports First Aid Module 09: Treating Medical Emergencies in Sports Module 10: Sports Medicine Module 11: Drugs and Doping in Sports Learning Outcomes Identify common sports injuries and their anatomical locations for assessment. Explain the physiological responses to sports injuries and their implications. Perform pre-participation screenings and medical assessments for sports activities. Design prevention and rehabilitation plans tailored to specific sports injuries. Apply first aid techniques effectively to manage sports-related medical emergencies. Discuss the ethical considerations and legal implications of sports medicine practices. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Sports First Aid course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Sports First Aid. Moreover, this course is ideal for: Sports coaches looking to enhance injury management skills. Healthcare professionals aspiring to specialize in sports medicine. Fitness trainers interested in advanced injury prevention strategies. Physical therapists seeking to expand their sports injury treatment expertise. Sports enthusiasts aiming to understand sports injury management. Requirements There are no requirements needed to enrol into this Sports First Aid course. We welcome individuals from all backgrounds and levels of experience to enrol into this Sports First Aid course. Career path After finishing this Sports First Aid course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Sports First Aid are: Sports Physiotherapist Sports Rehabilitation Specialist Athletic Trainer Sports Medicine Physician Sports Injury Prevention Coordinator Sports First Aid Instructor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you fascinated by the intricate workings of the criminal mind? Do you have a passion for justice and a curiosity about the forces that drive criminal behavior? Our comprehensive course, "Criminology, Profiling, and Criminal Justice," is designed to provide you with a deep understanding of crime, criminal behavior, and the justice system. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Criminology, Profiling, and Criminal Justice course, learners will explore the basics of criminology and how crimes are classified. They will delve into criminal psychology to understand why individuals commit crimes and how mental disorders can influence behavior. The course covers the criminal justice system in England and Wales, providing insights into how law enforcement, courts, and corrections work together. Students will learn about victimology, studying the impact of crime on victims. Forensic science is a key part of the curriculum, teaching how scientific methods are used to solve crimes. The course includes detailed lessons on crime scenes, violent crimes, and the process of criminal profiling. Learners will gain skills in profiling, from the initial phases to practical solutions and behavioral investigative advice. Overall, students will develop a comprehensive understanding of dealing with crime, from investigation to the justice process. Course Curriculum Module 01: Introduction to Criminology and Profiling Module 02: Classification of Crime Module 03: Understanding Criminal Psychology Module 04: The Criminal Justice System in England and Wales Module 05: Victimology Module 06: Influence of Mental Disorders Module 07: Forensic Science Module 08: The Crime Scene Module 09: Violent Crimes Module 10: Criminal Profiling Science, Logic and Metacognition Module 11: Phases of Profiling Module 12: Offender Profiling Pragmatic Solution and Behavioural Investigative Advice Module 13: Dealing with Crime Learning Outcomes Gain a comprehensive understanding of criminology and criminal profiling. Learn to classify various types of crime accurately. Understand the psychological aspects influencing criminal behaviour. Explore the workings of the criminal justice system in England and Wales. Examine the role of mental disorders in criminal activities. Acquire knowledge in forensic science and crime scene investigation. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in criminology and criminal profiling. Those seeking to understand criminal psychology. Students wanting insight into the criminal justice system. Anyone intrigued by forensic science and crime scenes. Professionals aiming to enhance knowledge of victimology and profiling. Career path Criminal Investigator Forensic Scientist Criminal Psychologist Crime Scene Analyst Victim Support Officer Offender Profiler Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.