681 Courses

The Office Management and Administration course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Office Management and Administration course consists of several modules that take around 5 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content Module 1: Introduction to Office Administration Module 1: Introduction to Office Administration 00:17:00 Module 2: Skills of an Effective Administrator Module 2: Skills of an Effective Administrator 00:18:00 Module 3: Mail Services and Shipping Module 3: Mail Services and Shipping 00:27:00 Module 4: Effective Planning and Scheduling Module 4: Effective Planning and Scheduling 00:48:00 Module 5: Organising Meeting and Conferences Module 5: Organising Meeting and Conferences 00:27:00 Module 6: Business Writing Skills Module 6: Business Writing Skills 00:39:00 Module 7: Time Management Module 7: Time Management 00:39:00 Module 8: Stress Management Module 8: Stress Management 00:18:00 Module 9: Business Telephone Skills Module 9: Business Telephone Skills 00:21:00 Module 10: Communication Skills Module 10: Communication Skills 00:27:00 Module 11: Conflict Management Module 11: Conflict Management 00:09:00 Module 12: Business Etiquette Module 12: Business Etiquette 00:20:00 Module 13: Microsoft Office Skills Module 13: Microsoft Office Skills 00:07:00 Assignment Assignment - Office Management And Administration 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Office Admin is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Office Admin consists of several modules that take around 7 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module 1: Introduction to Office Administration Introduction to Office Administration 00:16:00 Module 2: Skills of an Effective Administrator Skills of an Effective Administrator 00:17:00 Module 3: Business Writing Skills Business Writing Skills 00:42:00 Module 4: Microsoft Office Skills Microsoft Office Skills 00:07:00 Module 5: Business Telephone Skills Business Telephone Skills 00:21:00 Module 6: Diary Management and Note taking Diary Management and Note taking 00:23:00 Module 7: Time Management Time Management 00:37:00 Module 8:Organisational Skills Organisational Skills 00:27:00 Module 9: Communication Skills Communication Skills 00:27:00 Module 10: Customer Service Customer Service 00:18:00 Module 11: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Module 12: Mail Services and Shipping Mail Services and Shipping 00:27:00 Module 13: Travel Arrangements Travel Arrangements 00:26:00 Module 14: Organising Meeting and Conferences Organising Meeting and Conferences 00:27:00 Module 15: Invoicing/Petty Cash Invoicing/Petty Cash 00:29:00 Module 16: Business Etiquette Business Etiquette 00:21:00 Mock Exam Mock Exam - Office Admin Diploma 00:20:00 Final Exam Final Exam - Office Admin Diploma 00:20:00 Assignment Assignment - Office Admin 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Limited Time Offer: Virtual Assistant Training | Data Entry Administrator | Touch Typing | Personal Assistant Training From planning the meetings to business writing, a PA or a Virtual Assistant has to carry out various roles and responsibilities. Therefore, recruiters look for individuals who possess the skills and expertise to carry out these wide ranges of duties of PA or a Virtual Assistant. The Virtual Assistant & PA with Data Entry, Touch Typing & Microsoft Office Skills Course is designed to assist you in acquiring the essential skills to impress recruiters. It will enlighten you on all the core elements of a secretarial job within only a few steps. This comprehensive Virtual Assistant bundle offers everything you need to launch a successful career as a VA or PA. You'll gain proficiency in high-speed, accurate Data Entry, master Touch Typing for efficient task completion, and develop advanced Microsoft Excel skills for data analysis and presentation. Additionally, you'll learn the fundamentals of Virtual Assistance and Personal Assistant duties, providing you with a well-rounded skillset to impress potential clients. Courses are Included in this Virtual Assistant & PA with Data Entry, Touch Typing & Microsoft Excel Training Bundle: Course 01: Virtual Assistant at QLS Level 2 Course 02: PA - Personal Assistant Course Course 03: Data Entry Administrator at QLS Level 3 Course 04: Certificate in Touch Typing Course 05: Microsoft Excel - Beginner, Intermediate & Advanced Step into a career that offers flexibility, variety, and the opportunity to work with diverse clients around the globe. By completing this Virtual Assistant course, you'll boost your employability and gain the confidence to manage business operations smoothly and effectively. So, enrol now! Learning Outcomes of Virtual Assistant & PA with Data Entry, Touch Typing & Microsoft Excel Training: Master data entry techniques for efficient and error-free information processing Achieve proficiency in touch typing to boost your typing speed and accuracy Develop comprehensive Microsoft Excel skills for data organisation, analysis, and presentation Gain a thorough understanding of virtual assistant and personal assistant duties Learn effective communication and organisational skills to excel in a client-facing role Why Choose Us? Get a Free CPD Accredited Certificate upon completion of this course Get a free student ID card with this Training program (£10 postal charge will be applicable for international delivery) This course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to this course materials This course comes with 24/7 tutor support Start your learning journey straight away! Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of Virtual Assistant. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Virtual Assistant setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Virtual Assistant-related fields, impacting their Virtual Assistant experiences and long-term development. Course Curriculum Course 01: Virtual Assistant at QLS Level 2 Module 01: Introduction Module 02: Different Types of Virtual Assistants Module 03: Be a Virtual Assistant Module 04: Must-Have Skills for Virtual Assistants Module 05:Essential Tools Module 06: Finding Your Niche Module 07: Get Hired for VA Jobs Module 08: How to Set VA Business Module 09: Admin Support- a Vital Part of VA Module 10: How to Manage Clients Module 11: Working with a Virtual Team Module 12: Data Security Measures Course 02: PA - Personal Assistant Course Module 01: Introduction to Personal Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10:Organisational Skills Course 03: Data Entry Administrator at QLS Level 3 Module 01: Making Data Entry Jobs Easier Module 02: Getting Started With Microsoft Office Excel 2016 Module 03: Performing Calculations Module 04: Modifying A Worksheet Module 05: Formatting A Worksheet Module 06: Printing Workbooks Module 07: Managing Workbooks Course 04: Certificate in Touch Typing Module 01: Introduction Module 02: How To Set Up Your Computer Module 03: How To Type The Letters F And J Module 04: How To Type The Letters D And K Module 05: How To Type The Letters S And L Module 06: How To Type The Letter A And ; (Semicolon) Module 07: How To Type The Letters E And I Module 08: How To Type The Letters R And U Module 09: How To Type The Letters T And O Module 10: How To Type CAPITAL Letters Module 11: How To Type The Letter C And , (Comma) Module 12: How To Type The Letters G And H Module 13: How To Type The Letters N And V Module 14: How To Type The Letters W And M Module 15: How To Type The Letters Q And P Module 16: How To Type The Letters B And Y Module 17: How To Type The Letters Z And X Module 18: How To Type Colon And Semicolon Module 19: How To Type Full Stop And Comma Module 20: How To Type Question Mark And Exclamation Mark Module 21: How To Type Dash, Parentheses And Quotation Marks Course 05: Microsoft Excel - Beginner, Intermediate & Advanced Unit 01: Excel From A-Z Course Introduction Unit 02: Getting Started With Excel Unit 03: Values, Referencing And Formulas Unit 04: Intro To Excel Functions Unit 05: Adjusting Excel Worksheets Unit 06: Visually Pleasing Cell Formatting Unit 07: How To Insert Images And Shapes! Unit 08: Visualize Data With Charts Unit 09: Excel's Printing Options Unit 10: Benefits Of Using Excel Templates Unit 11: Working With Excel Datasets Unit 12: Excel Database Functions Unit 13: Excel Data Validation Unit 14: Excel PivotTables Unit 15: Excel's PowerPivot Add-In Unit 16: Excel's Conditional Functions Unit 17: Excel's Lookup Function Unit 18: Text Based Functions In Excel Unit 19: Auditing Formulas And Views In Excel Unit 20: Excel's 'What If?' Tools Unit 21: Welcome To Excel VBA Unit 22: The VBA Language Unit 23: Writing VBA Code Unit 24: Important VBA Tools And Logic Unit 25: Excel VBA Lopps Unit 26: Triggering Macros Unit 27: Excel User Forms Unit 28: Starting A Career In Excel How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously, it was £12.99*5 = £65) CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring virtual assistants Remote work enthusiasts Administrative professionals Career changers Freelancers Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Virtual Assistant: £18,000 - £30,000 Data Entry Administrator: £16,000 - £25,000 Personal Assistant: £25,000 - £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Award in Virtual Assistant at QLS Level 2 Hard copy certificate - £79 Please note that International students have to pay an additional £10 as a shipment fee.

Good leadership and management are essential for creating a productive work team. This Leadership and Management course will teach you all the skills and knowledge you need to develop your leadership style and abilities. Whether you're a line manager, coach, or entrepreneur, you will learn valuable strategies and techniques that will help you to create an unbeatable workforce, manage conflict, motivate teams, and ensure that each member is working to their full potential.  This course includes case studies and practical exercises that can be applied to a wide range of professions, covering different leadership models and theories. It covers a number of topics in relation to management, from talent acquisition to providing feedback. You'll also develop your proficiency in key Microsoft Office packages. By the end of this course, you'll not only be equipped with the skills to take your management to the next level, but will also have an excellent understanding of corporate responsibility and ethics, which will every senior member of staff must know. Learning Outcomes: Understand the fundamental differences between leadership and management Familiarise with different leadership theories and leadership models Learn techniques for motivating employees and providing constructive feedback Deepen your understanding of the talent management process Know how to deal with office politics effectively and manage workplace conflict Build your proficiency in Microsoft Office's leading packages Develop your understanding of corporate responsibility and ethics Gain valuable team-building skills to create an unbeatable workforce Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of: Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this Course for? This course is ideal for anyone in a management or leadership role who wants to develop their skill set and leadership style to manage teams more effectively. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career Path On successful completion, learners will have a range of skills required to lead teams and individuals effectively, which apply to any management role. These skills are ideal for anyone pursuing any of the following professions: Business Owner Entrepreneur Line Manager Head of Department Project Manager Teacher Tutor Coach Mentor Course Content Leadership & Management Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Module 21:Microsoft Word, Excel, PowerPoint Microsoft Word 08:06:00 Microsoft Excel 03:59:00 Microsoft PowerPoint 08:24:00 Mock Exam Mock Exam- Leadership & Management 00:20:00 Final Exam Final Exam- Leadership & Management 00:20:00 Recommended Materials Workbook - Leadership & Management Unlimited Assignment Assignment - Leadership & Management Unlimited Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Secretarial, PA & Office Administration Diploma course is designed for the people who want to exceed their

Your path to excellence in Office Administration begins here. Learn about Bookkeeping & Payroll Management, Microsoft Word, Admin Support, Business Writing, and Microsoft Excel.

From smooth office operations to crafting excellent presentations, become a great face for your workplace. Learn about Business Writing, Organisational Skills, and Admin Support.

Learn the essential uses of Microsoft Office in the workplace. Enrol today and develop the core skills of MS Office to achieve your career goals. In this modern era of technology and advancement, having Microsoft Office skills is essential for everyone pursuing a career, either in business or the job sector. Employers demand everyone to have the necessary Microsoft Office skills and having a good knowledge of Microsoft Office applications boosts your employability and earning potential.  This Microsoft Word, PowerPoint & Outlook Course is designed to provide you with the fundamental knowledge of Microsoft Office and train you on the regular use of MS Office in the workplace. This comprehensive course covers the four key applications of MS Office, which are Word, Outlook, Excel, and PowerPoint. With these applications, you'll be doing 90% of your regular tasks in the workplace.  In this course, you'll learn the essential use of MS Office for your day to day tasks. You'll learn how to use email and calendars, write documents in MS Word, use formulas and functions to analyse, sort and filter data in excel, use styles and multi-level lists, create a business presentation in PowerPoint, and more. You will learn from an expert in Microsoft Office through carefully curated video lessons.  Not only that, but our experienced tutors will also help you throughout the comprehensive syllabus of this course and answer all your queries through email. Upon completion of this CPD accredited course, you will be awarded a certificate of completion, as proof of your expertise in this field and you can show off your certificate in your Linkedin profile and your resume to impress employers and boost your career. If you are an aspiring professional or are looking for professional skills to excel in this field, a certificate from this course will help you appear as a strong candidate. You can also validate your certification from our website. Our Microsoft Word, PowerPoint & Outlook Course is packed with 37 modules and takes 1 hour, 37 minutes to study.  This course will be a stepping stone to your career success, equipping you with the necessary skills of MS Office to stand out to employers and secure your desired job. 

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step