250 Courses

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Build a rewarding career in content design Build a rewarding career in content design with a globally recognised, industry-approved qualification. Get the mindset, the confidence and the skills that will help you stand out in a rapidly growing industry. Why take this course: Be in demand. Certified qualifications will help you stand out in a fast-growing industry Build a career with impact. Design content experiences that will influence users worldwide Broaden your opportunities. Optimise your skills to get hired at leading companies Get qualified. Earn a university credit-rated certification approved by industry leaders Gain the confidence you need to succeed. Our mentors, career advisors and student community will support you all the way University credit-rated, industry-approved Our content design course is credit-rated by Glasgow Caledonian University and has been reviewed and endorsed by leaders in the tech industry. It covers everything you need to become a certified content design professional. Study method Online, self-paced Duration 10 weeks Access to content 12 months Qualification Professional Certificate in Content Design Awarded by Scottish Qualifications Authority trading as SQA Additional info Exam(s) / assessment(s) is included in price Tutor is available to students Description In this Professional Certificate in Content Design course you will learn: An introduction to content design. Understand what content design is and the role of a content designer. Principles of good content design Learn the core principles of content design and why it matters. Voice, tone and style Learn how voice, tone, and style can create a cohesive product experience. Understanding your users Uncover your audience's goals and content needs. Writing for interfaces Learn to write microcopy for buttons, notifications and other UI elements. The product mindset Develop a product mindset by learning about product design systems and tools. Testing content Learn how to test, evaluate and improve your content. AI for content design Learn how to use AI tools to become a more effective content designer. Working in content design Learn how to be the content champion within your organisation. Support at every step From day one, you’ll be part of a lively community of tutors, mentors and fellow students that support each other along the way. Student Success team Our friendly and responsive team will help you stay on track and keep you accountable. Course mentor Your course mentor is an expert content designer who brings years of practical insight. Student community Collaborate, share tips and build connections on our lively student Slack channels. Who is this course for? Writers and journalists who want to enhance their skills for the digital world UX and UI designers who want to become more rounded professionals Content designers looking for a formal qualification that validates their expertise Digital marketers who need content design skills to succeed in their roles Anybody with a writing, content or design background looking for a creative tech job Requirements Background You don’t need experience in design or technology to enrol in our courses. To get the most value from this course, you will need some experience in writing and a genuine interest in words and language. Commitment You do need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus. English language To take this course, you should be fluent in verbal and written English. If English is not your first language, you should have a proficiency of C1 as defined by the CEFRL (Common European Framework of Reference for Languages).

Learn how to use Figma, the collaborative interface design tool. This course introduces the features and concepts you’ll need to know to start your first user experience (UX) design project in Figma. 

The industry standard course in UX research Master the research skills that make UX professionals so valuable. Become a confident, credible and effective user researcher with a globally recognised qualification. Who is it for? UX professionals Aspiring UX researchers Duration 16 weeks Commitment 3 hours per week Format Online, self-paced with live support and mentoring Why take this user research course: Gain the most in-demand skills* and boost your career in a thriving industry. Learn a complete range of UX research methods. Expand your toolkit to conduct high-quality research at pace. Become an insights expert. Translate findings into actionable insights and communicate them with conviction. Showcase your expertise. Build a professional user research portfolio and earn a university credit-rated qualification. Get the confidence to succeed. Count on our mentors, career advisors and student community throughout your journey. *Research is one of the top 10 most in-demand skills globally (LinkedIn, 2023). A comprehensive, in-depth curriculum This user research course has been created and validated by experts in UX research. It is credit-rated by Glasgow Caledonian University. Self-paced learning gives you the flexibility to study in your own time. Monthly deadlines and submissions give you structure and accountability. The best of both worlds. Module 1 Introduction to user research Understand the role of a UX researcher. Explore the types, methods and ethics of research. Module 2 Planning the research Learn how to build a research plan, collaborate with stakeholders, recruit participants and manage data. Module 3 Fundamental user research skills Master the core skills of interviewing and usability testing. Learn how to moderate and take notes. Module 4 Expanding your toolkit Explore qualitative research methods like ethnography, contextual enquiry, service safaris and diary studies. Module 5 Analysing qualitative research Learn to analyse research data and translate it into user goals, affinity diagrams, personas and journey maps. Module 6 Quantitative research Learn to design, conduct and analyse online surveys, A/B tests and more. Module 7 Communicating the research Learn how to report and present your findings with confidence. Module 8 AI for user research Explore how AI tools can assist researchers. Project Portfolio project Build a professional portfolio to showcase your research expertise.

Learn how to use Figma, the collaborative interface design tool. This course introduces the features and concepts you’ll need to know to start your first user experience (UX) design project in Figma. Find out how to create new files, segment your project for multiple screens and devices, and start adding content, including shapes, images, drawing, effects, and text.

Unleash your inner creative with our thought-provoking bundle, "Graphic Design: UI/UX, After Effects & Canva". Encompassing eight comprehensive courses, this bundle caters to every aspect of modern graphic design, from Adobe XD UI/UX to Canva. Our program includes three esteemed QLS-endorsed courses: Complete After Effects for Graphic Design, User Experience Design from A-Z: Adobe XD UI/UX Design, and Graphic Design Using Canva. Yet, our bundle offers even more! Discover an additional five CPD QS accredited courses, covering everything from Advanced Graphic Design Diploma Course to Photo Manipulation: Graphic Design Training. These courses provide an enriched understanding of creative advertising and the skillful art of animation using Canva. Key Features of the Graphic Design: UI/UX, After Effects & Canva Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Graphic Design: UI/UX, After Effects & Canva bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Complete After Effects for Graphic Design QLS Course 02: User Experience Design from A-Z: Adobe XD UI/UX Design QLS Course 03: Graphic Design Using Canva 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Complete After Effects for Graphic Design Course 02: Advanced Graphic Design Diploma Course Course 03: Creative Advertising and Graphic Design for Everyone Course 04: Photo Manipulation: Graphic Design Training Course 05: Create Videos, Motion Graphics and Animation Using Canva In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Graphic Design: UI/UX, After Effects & Canva courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Remember, our theoretical courses prioritize in-depth learning. You'll receive a hardcopy certificate with our three QLS-endorsed courses, serving as a testament to your commitment to mastering the art and science of graphic design. Step into the vibrant world of graphic design with confidence and curiosity! Learning Outcomes: Understand the ins and outs of After Effects for Graphic Design. Learn how to create user-friendly designs using Adobe XD UI/UX Design. Master the art of creating graphics using Canva. Delve into advanced graphic design concepts and practices. Explore creative advertising and its application in graphic design. Learn the craft of photo manipulation in graphic design. Understand the process of creating videos, motion graphics, and animations using Canva. Dive into a world where creativity meets technology with our captivating bundle. This program walks you through diverse aspects of graphic design, from After Effects to Canva, UI/UX design and advanced graphic design principles. Each course offers an in-depth theoretical exploration into unique areas of graphic design, from photo manipulation to creative advertising and animation creation. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in learning After Effects for graphic design. Aspiring UI/UX designers looking to master Adobe XD. Creative souls wanting to explore graphic design through Canva. Individuals who want to broaden their knowledge of advanced graphic design, photo manipulation, and creative advertising. Career path Graphic Designer: £22,000 - £35,000 UI/UX Designer: £35,000 - £55,000 After Effects Artist: £25,000 - £45,000 Creative Advertising Designer: £30,000 - £50,000 Photo Manipulation Artist: £25,000 - £40,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Artificial Intelligence brings exciting new opportunities to the field of Conversational User Interfaces (CUI). Learn key concepts and proven design methods to deliver cutting-edge experiences and reach better business outcomes. Silvia Podesta is a Designer in the Client Engineering Team at IBM Nordics. She leverages design thinking, service and UX design to help clients identify opportunities for innovation and pioneer transformational experiences through IBM technology.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Diploma in Graphic Design: Canva, Adobe After Effects, User Experience (UX) Digital Design Welcome to the Diploma in Graphic Design program, a comprehensive course designed to equip you with the essential skills and knowledge to thrive in the dynamic field of graphic design. This diploma program offers a unique blend of theory and practical application, focusing on industry-standard tools such as Canva and Adobe After Effects, along with a deep dive into user experience (UX) digital design principles.   Module 1: UI vs UX Design In the digital realm, user interface (UI) and user experience (UX) design are pivotal aspects of creating compelling and intuitive digital experiences. This module serves as a foundational exploration of UI vs UX design, elucidating the key differences between the two disciplines. Through engaging lectures and hands-on activities, students will gain a comprehensive understanding of the role each plays in the design process. Topics covered include: Differentiating between UI and UX design Understanding user behavior and psychology Wireframing and prototyping techniques Conducting user research and usability testing Module 2: Introduction to Canva Canva has revolutionized the graphic design landscape, empowering users to create stunning visuals with ease. In this module, students will embark on a journey through the fundamental features and functionalities of Canva. From creating eye-catching social media graphics to designing captivating presentations, participants will learn how to leverage Canva's intuitive platform to bring their creative visions to life. Key topics include: Navigating the Canva interface Exploring design elements: text, images, and illustrations Designing for various mediums: social media, print, web, etc. Advanced tips and tricks for maximizing efficiency Module 3: Adobe After Effects Adobe After Effects stands as an industry-standard tool for motion graphics and visual effects. In this module, students will delve into the powerful capabilities of After Effects, mastering techniques to animate graphics, add special effects, and enhance video productions. Through a combination of demonstrations and hands-on projects, participants will develop proficiency in: Understanding the After Effects workspace Creating motion graphics and animations Incorporating visual effects and compositing techniques Integrating After Effects with other Adobe Creative Cloud applications Module 4: Digital Design In the digital age, effective design is paramount to capturing and retaining audience attention. This module focuses on honing students' digital design skills, equipping them with the tools and techniques to create visually impactful digital assets. From web design principles to designing for mobile interfaces, participants will explore a range of topics, including: Responsive web design principles Typography and color theory in digital design Creating engaging digital content: websites, apps, and more Optimizing designs for user interaction and engagement Module 5: Understanding the Principles of Design A strong grasp of design principles forms the foundation of every successful graphic designer. In this concluding module, students will deepen their understanding of the principles of design, encompassing concepts such as balance, hierarchy, contrast, and unity. Through real-world case studies and hands-on exercises, participants will learn to apply these principles effectively to their design projects. Key areas of focus include: Gestalt principles and visual perception Applying design principles across various mediums Critiquing and refining design work Developing a personal design aesthetic   By the end of the Diploma in Graphic Design program, students will emerge with a robust skill set and portfolio, ready to embark on a fulfilling career in the ever-evolving field of graphic design. Whether aspiring to work as freelance designers, join creative agencies, or pursue entrepreneurial ventures, graduates will be well-equipped to make their mark in the industry. Join us on this transformative journey and unleash your creative potential in the world of graphic design! Course Curriculum Module 1 UI vs UX Design UI vs UX Design 00:00 Module 2 Introduction to Canva Introduction to Canva 00:00 Module 3 Adobe After Effects Adobe After Effects 00:00 Module 4 Digital Design Digital Design 00:00 Module 5 Understanding the Principles of Design Understanding the Principles of Design 00:00

Are you ready to take your graphic design skills to the next level? Welcome to Graphic Design Training Level 3, an intensive course designed to equip you with advanced techniques and knowledge in graphic design. Whether you're a seasoned designer looking to refine your skills or a newcomer eager to delve into the world of design, this course offers a comprehensive curriculum to help you achieve your goals.   Module 1: UI vs UX Design In the ever-evolving digital landscape, understanding the difference between User Interface (UI) and User Experience (UX) design is crucial for creating effective and engaging designs. Module 1 delves into the fundamentals of UI and UX design, exploring topics such as user research, wireframing, prototyping, and usability testing. By the end of this module, you'll have a deep understanding of how to design interfaces that not only look visually appealing but also provide seamless and intuitive user experiences. Module 2: Introduction to Canva Canva has revolutionized the way individuals and businesses create stunning graphics, presentations, and marketing materials. In Module 2, you'll learn how to harness the power of Canva to bring your design ideas to life quickly and efficiently. From mastering the platform's intuitive interface to exploring advanced features such as templates, photo editing, and animation, this module will empower you to create professional-looking designs with ease. Module 3: Adobe After Effects Adobe After Effects is a powerhouse tool for creating motion graphics and visual effects for film, video, and multimedia projects. Module 3 introduces you to the fundamentals of After Effects, covering essential techniques such as keyframing, animation principles, masking, and compositing. Whether you're interested in creating dynamic title sequences, stunning visual effects, or engaging motion graphics, this module will provide you with the skills and knowledge to bring your creative visions to life. Module 4: Digital Design In Module 4, you'll explore the exciting world of digital design, where creativity meets technology to produce immersive and interactive experiences. From designing for web and mobile platforms to understanding responsive design principles, this module covers a wide range of topics essential for today's digital designers. You'll also learn how to optimize your designs for various screen sizes and devices, ensuring a seamless user experience across different platforms. Module 5: Understanding the Principles of Design At the heart of every great design lies a solid understanding of the principles of design. Module 5 delves into the core principles that govern all aspects of visual communication, including balance, contrast, alignment, hierarchy, and color theory. Through hands-on exercises and real-world examples, you'll learn how to apply these principles effectively to create designs that are not only visually appealing but also communicate your message effectively to your target audience.   Why Choose Graphic Design Training Level 3? Comprehensive Curriculum: Our course covers a wide range of topics, from UI/UX design to digital design principles, ensuring that you gain a holistic understanding of graphic design. Hands-On Learning: Each module includes practical exercises and projects that allow you to apply the concepts and techniques learned in real-world scenarios. Expert Instruction: Our instructors are experienced graphic designers who are passionate about sharing their knowledge and expertise with aspiring designers. Flexibility: Study at your own pace and on your own schedule with our flexible online learning platform.   Conclusion Graphic Design Training Level 3 is your gateway to mastering the art and science of graphic design. Whether you're looking to advance your career in design or simply want to unleash your creative potential, this course will provide you with the skills, knowledge, and confidence to succeed in the fast-paced world of graphic design. Enroll today and take the first step towards a rewarding and fulfilling career in design. Course Curriculum Module 1_ UI vs UX Design UI vs UX Design 00:00 Module 2_ Introduction to Canva Introduction to Canva 00:00 Module 3_ Adobe After Effects Adobe After Effects 00:00 Module 4_ Digital Design Digital Design 00:00 Module 5_ Understanding the Principles of Design Understanding the Principles of Design 00:00