898 Courses

Overview The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues. Learning Outcomes: Develop a strong understanding of the role and importance of customer service in a professional setting. Establish a positive attitude and effective communication skills to meet and exceed customer needs. Gain the ability to generate repeat business through excellent customer service and build long-term customer relationships. Acquire proficiency in providing exceptional in-person, phone, and electronic customer service. Develop strategies for handling difficult customers and resolving conflicts professionally. Understand the importance of escalating issues when necessary to ensure customer satisfaction. Why buy this Customer Service Manager Training and Front Desk Certification? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Customer Service Manager Training and Front Desk Certification Module One - Customer Service : Who We Are and What We Do 00:17:00 Module Two - Customer Service : Establishing Your Attitude 00:12:00 Module Three - Customer Service : Identifying and Addressing Customer Needs 00:12:00 Module Four - Customer Service : Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six - Customer Service : Giving Customer Service over the Phone 00:12:00 Module Seven - Customer Service : Providing Electronic Customer Service 00:12:00 Module Eight - Customer Service : Recovering Difficult Customers 00:15:00 Module Nine - Customer Service : Understanding When to Escalate 00:14:00

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the importance and benefits of having sound mental health. Learn the strategies required to enhance your state of mind. Learn various skills required to have a healthy mindset. Learn to invest in your physical and mental health. Learn to develop the attitude for achieving success. Recognise the fundamental concept of the growth mindset training. Learn the importance of planning and awareness in obtaining a healthy mind. Learn to develop a positive mindset. Learn and understand personal growth strategies. Why Growth Mindset Training Course right for you? This growth mindset training course online is ideal for those who want to strengthen their knowledge about mental health and personal growth strategies and gain an understanding of the process of training your mind. You will recognise the fundamentals of this course and learn to develop the attitude for achieving success. This growth mindset training course online will also help you understand the strategies required to enhance your mental health. You will also learn the importance of investing in your mental health and various thoughts and ideas to help you achieve a healthy state of mind. After taking this popular online course, you will also learn to develop a positive mindset and invest in your physical and mental health. By the end of the course, you will have a complete understanding of social and emotional intelligence, physical and mental health, and developing a positive mindset. You will also have theoretical knowledge about the skills and strategies required to achieve success in life. Growth Mindset Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction & First Concepts Introduction Awareness & Planning Is Key Investing In Yourself Investing In Your Physical Health Investing In Your Mental Health Attitude For Success Letting Go Of Negativity Adopting The Attitude Of A Winner Build People Up - Not Down Embracing Positivity Personal Growth Strategies Finding Your Place & Purpose Dedicating Time To What Matters Final Thoughts & Ideas Final Thoughts & Ideas Who should take this course? This growth mindset training course online is best suited for those who aspire to become confident personality developers. This career advancement course is suitable for anyone willing to accelerate their career in this sector or looking to improve their job prospects and strengthen their knowledge in personal development. Entry Requirements There are no academic entry requirements for this growth mindset training course online, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This growth mindset training course online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Every organisation needs leaders who can think and act strategically. This program will help you clarify: Why you exist (strategic purpose) Where you are now (strategic assessment) Where you want to go (strategic development) How to get there (strategic execution)

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Description The evolution of our minds over the last hundred thousand years was to ensure we survived in a world of danger. Our four essential needs were food, water, shelter and sex to continue the species. Now we worry about losing our jobs, being rejected, getting a speeding ticket, embarrassing ourselves in public, and so many weird reasons. Now Happiness can be described as feeling good. In this How to Be Happy in the Modern World you will learn to follow your heart, work out what your values are, what you stand for, and live by those values, set goals guided by your values, and more. you will be able to reduce your stress and will learn to keep satisfied what you have at the moment. What Will I Learn? Reduce stress through meditation Find joy in their everyday lives Apply techniques to increase long term happiness Reduce general anxiety about the future Reduce anxiety about money Increase happiness for themselves and those around them Requirements Students simply need to be open to knew ways of thinking   Who is the target audience? Anyone who wants to be happier and less stressed in their lives Introduction Why We Need to Re-Evaluate Our Lives FREE 00:05:00 How to Reduce Stress Why Is Everyone So Stressed? FREE 00:11:00 Anti-stress Visualization Exercise 00:05:00 How Can We Reduce Our Anxiety About Money? 00:17:00 The Problem with Modern Culture and What to do About It 00:15:00 Culture Focused Visualization Exercise 00:05:00 How to Increase Happiness Why Are People Often Happier in Poor Countries? 00:18:00 Gratitude Visualization 00:04:00 Why is the Present Moment the Most Important Moment? 00:07:00 Present Moment Visualization Exercise 00:04:00 The Attitude Adjustment that will Change Your LIfe 00:07:00 Attitude Visualization Exercise 00:02:00 How to Optimize Your Life Priorities for Maximum Happiness 00:08:00 Happiness Visualization Exercise 00:03:00 The True Power of Exercise 00:07:00 Increase Motivation Visualization Exercise 00:02:00 How to Live with Purpose A Secret to Start Living Life with Purpose Right Now 00:14:00 Living with Purpose Exercise 00:04:00 Conclusion and BONUS MATERIAL Conclusion and BONUS Material 00:05:00

Overview Factors that Impact Life Chances of Children and Support Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Factors that Impact Life Chances of Children and Support Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Uncertain Factors in Children's Lives Uncertain Factors in Children's Lives 00:16:00 Module 02: Impacts of Social and Cultural Factors Impacts of Social and Cultural Factors 00:17:00 Module 03: Frameworks in Support of Children Frameworks in Support of Children 00:16:00 Module 04: Impact of Personal Choices and Support Impact of Personal Choices and Support 00:12:00 Module 05: Importance of High Expectations for All Children Importance of High Expectations for All Children 00:15:00 Module 06: Active Participation and Positive Outcome Active Participation and Positive Outcome 00:13:00 Module 07: Disability, Positive Attitude and Support Disability, Positive Attitude and Support 00:14:00

The Grateful Agile Leader Join Susan Parente as she demonstrates that Grateful Leadership is a style of leadership that speaks to the fundamentals of acknowledgment and gratitude for team members, what they do, and how they contribute! And she helps build a persuasive case that Grateful Leadership should be a key part of Agile projects! Key takeaways: How being an Agile Leader is being a Grateful Leader Incorporating an attitude of gratitude with team members and customers Acknowledging team accomplishments, courage, and creativity