51583 Courses

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Overview The Equality and Diversity, Inclusion training focus on key areas where equality covers areas with people's rights and law covering diversity, handling and eradicating unlawful discrimination with the motive to have an efficient workflow environment. This is very challenging and requires a lot of knowledge, skills and understanding along with interpersonal skills to carry on Equality and Diversity.

The Art of Negotiation (Virtual) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Level 1 Certificate in Effective Communication Skills Dive into the basics of Communication, navigate through behavior styles, and break down communication barriers. Learn the art of asking questions and master the skill of assertive communication for success. Learning Outcomes: Recall fundamental principles of communication. Comprehend how behavior styles affect communication. Apply strategies to overcome communication barriers. Analyze the art of effective questioning in communication. Assess the impact of assertive communication in various contexts. Develop advanced communication skills for diverse situations. Recall key principles of behavior styles in communication. Comprehend common barriers and solutions in communication. Evaluate the effectiveness of assertive communication strategies. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Certificate in Effective Communication Skills Course Syllabus Communication Skills Basics: Gain foundational understanding and importance of effective communication in personal and professional contexts. Behaviour Styles for Communication: Explore how behavior styles influence communication dynamics for better relationships. Overcoming Communication Barriers: Learn to identify and overcome common communication barriers for clear and productive interactions. Effective Questioning: Master the art of asking questions to enhance your communication skills. Assertive Communication: Develop the ability to communicate assertively for various situations.

Overview This course is very influential as it helps understand the team members and their behavioural personalities. Efficient team management is one of the key skills a manager could have. It is the duty of the manager to hold the leadership skills to manage the team efficiently and get the work done in an effective also along with taking care of their team.

Time, like capital or human skills, is a resource that has to be managed effectively. It is also a limited resource. This course looks at your ability to manage job objectives, priorities and activities within the available time. Effective time management is critical when time is at a premium and workloads are on the increase. In essence, the aim is to achieve the right things, at the right quality, at the right time.

Level 5 Public Speaking, Interpreter with Communication Skills Do you want to expand your job opportunities? As a result, public speaking abilities are essential in today's work environment. This public speaking training can assist you in developing the skills required to succeed. This thorough Public Speaking course will help you obtain an in-depth understanding of the Public Speaking Course goals, learn about the power of public speaking, and uncover the vital aspects that create a great speaker. This comprehensive Public Speaking Course will assist you in developing the skills required to produce effective presentations that leave a lasting impression. The Public Speaking Course focuses on the practical components of delivering a speech. This Public Speaking Course will teach you essential tactics for conquering your worries and increasing your self-confidence. Don't let your fear of public speaking stop you anymore. Enrol in our Public Speaking: Public Speaking Course now to discover your inner ability to influence and communicate effectively! Level 5 Public Speaking, Interpreter with Communication Skills Course This Public Speaking: Public Speaking Course includes a FREE PDF Certificate. Lifetime access to this Public Speaking: Public Speaking Course Instant access to this LPublic Speaking: Public Speaking Course Get FREE Tutor Support to this LPublic Speaking: Public Speaking Course Level 5 Public Speaking, Interpreter with Communication Skills Unlock your potential with our Public Speaking course and watch your career opportunities expand! Mastering Public Speaking skills is crucial for today’s workplace, and this Public Speaking course is crafted to equip you with the tools you need to stand out. Gain an in-depth understanding of Public Speaking techniques, learn to captivate audiences, and enhance your presence with confidence. This Public Speaking course provides practical tips to help you overcome fears and boost your self-assurance, ensuring your presentations make a lasting impact. Don’t let anything hold you back—enrol in our Public Speaking course today and transform your communication skills! Who is this course for? Level 5 Public Speaking, Interpreter with Communication Skills This Public Speaking: Public Speaking Course is for anyone who wants to improve their Public Speaking: Public Speaking skills. Requirements Level 5 Public Speaking, Interpreter with Communication Skills To enrol in this Public Speaking: Public Speaking Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Public Speaking: Public Speaking Course. Be energetic and self-motivated to complete our Public Speaking: Public Speaking Course. Basic computer Skill is required to complete our Public Speaking: Public Speaking Course. If you want to enrol in our Public Speaking: Public Speaking Course, you must be at least 15 years old. Career path Level 5 Public Speaking, Interpreter with Communication Skills This Public Speaking: Public Speaking course might be the key to launching your ideal leadership career. such as: Principal Assistant Manager Executive Team Leader Manager Controller

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Whether you’re preparing to support learners at entry level or helping students polish their command of English at Level 2, this Functional Skills Tutor English Course is designed to guide you through the core components of English instruction with precision and clarity. From linguistics and grammar to the nuances of spelling, punctuation, and pronunciation, the course equips you with structured knowledge to help others build solid language foundations. Each module tackles a key element of teaching English, covering both receptive and productive skills. With dedicated focus on reading, writing, listening, and speaking, you’ll explore methods of instruction that reflect current educational expectations and support learner progression. Whether you're aiming to refresh your knowledge or strengthen your role as a tutor, this course provides a focused and accessible way to do so. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Linguistics Module 02: Teaching Grammar and Vocabulary Module 03: The Basics of Sentence Module 04: Structure of Sentence Module 05: Question Module 06: Punctuation & Capitalisation Module 07: Spelling Module 08: English Pronunciation Module 09: Teaching Receptive Skills: Reading Module 10: Teaching Productive Skills: Writing Module 11: Teaching Receptive Skills: Listening Module 12: Teaching Productive Skills: Speaking Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Functional Skills Tutor English training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Functional Skills Tutor English training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Overview The course focuses on topics such as the fundamental concepts of auditing and quality management, principles of internal and external audit, auditing processes and tools, principles and practice of root cause analysis, communication and people skills, and other related topics. Students who successfully complete this course will gain the essential knowledge and skills necessary to become successful auditors and work with confidence to improve the processes in their organizations.