6970 Courses

If you have no intention of removing asbestos but work on buildings built or refurbished before the year 2000, asbestos could be present. You will need awareness training so you know how to avoid the risks. Asbestos awareness training should be given to employees whose work could foreseeably disturb the fabric of a building and expose them to asbestos or who supervise or influence the work. In particular, it should be given to those workers in the refurbishment, maintenance and allied trades where it is foreseeable that ACMs may become exposed during their work.

This driver CPC course - Rules of the Road & Manual Handling is suitable for LGV & PCV and will cover: Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedure, About Manual Handling, The Spine, Manual Handling Injuries and Their Costs, Regulations, Manual Handling Risk Assessment, Safe Handling Techniques, Manual Handling Equipment. All courses start at 07:45 hrs and finish at 15:45 hrs All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes. Approval: This course is registered with JAUPT as approved for Driver CPC qualification. Course Approval Number: CRS18242/475. On completion of the course all attendees will receive certificate of attendance. Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

Understand the needs and benefits arising from a structured project risk management approach, the process and supporting methods for identifying analysing and responding to risks. Course overview Duration: 2 day (13 hours) Our Project Risk Management course addresses risk management throughout the project lifecycle. This course is designed for project staff, including project leaders, sponsors, project team members, support staff and functional staff involved in project activity. The workshop is especially suited to teams working on bids, feasibility and project start up. The workshop covers the need and benefits arising from a structured project risk management approach, the process and supporting methods for identifying analysing and responding to risks, human behavioural factors affecting risk management performance, and organisational interfaces and governance requirements. Objectives  By the end of the course you will be able to: Describe success factors and benefits arising from effective risk management Explain human behaviour factors affecting risk management Establish the project context and conduct an initial risk assessment Define an appropriate strategy and produce a risk management plan Define risk identification strategies and apply appropriate identification methods Identify and record important risk information including ownership Establish risk probability and impact levels; produce probability impact charts and severity time charts Establish exposure levels and contingency requirements Explain the principles of quantitative analysis Define and evaluate response options Implement effective risk management process control Content Principles of risk management Terminology Purpose Success factors Benefits and overall process Human factors that impact on risk management Initiate Analyse and determine context factors relevant to risk management Develop a robust risk management strategy for the life of the project How to conduct an initial risk assessment and define an outline strategy Identification Development of a risk identification strategy Appropriate methods and their strengths and weaknesse Determine an appropriate strategy and identify risks in a given case study Animating text Slide titles Bullet points Applying animation to Slide Master Assessment Methods commonly used for assessing and prioritising risks Evaluating exposure and contingency requirement Demonstration of quantitative methods and exercises to assess risks and contingency levels Planning and implementing responses Appropriate methods for responding to risks Defining implementation and control plans Assigning ownership Defining appropriate plans Conducting net benefits analysis and examining effectiveness Manage process Organisational interfaces and specific requirements to ensure appropriate controls Improvements and compliance with governance requirements

Course Overview Direct messenger communication is more effective than Facebook posts. The faster you can answer the questions of your customers, the better response you'll get. And messenger chatbot makes you available for your customers 24/7. Learn how you can use messenger communication effectively and create your own chatbot from this Facebook Marketing and Building Messenger Chatbots course and boost your Facebook marketing skill today. In this Facebook Marketing and Building Messenger Chatbots course, you will learn how you can create a Facebook Messenger chatbot and turn your messenger inbox into a marketing platform. This course will teach you how you can create your chatbot with personalized text message conversation. You will also understand the settings of able to get an automatic notification for any emergency queries. This will also help you with messenger promotions, ad campaigns and increase sales through the chat platform. Learning Outcomes Understand how Facebook marketing works Be able to create an effective messenger chatbot Learn the functions of messenger chatbot Connect chatbot with webinars, Google sheets and other files Be able to create a highly successful or messenger ad campaign Learn how to set up SMS notifications from Facebook Messenger Develop chatbot drip campaign and attract new customers through Messenger Who is this course for? This course is for anyone who wants to learn about Facebook marketing and promote their business through Facebook. You will learn to build a messenger chatbot and be able to communicate with your customers more effectively. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Facebook Marketing and Building Messenger Chatbots is a useful qualification to possess and would be beneficial for any related profession or industry such as: Social Media Marketers Digital Marketers Social Media Influencers Small Business Owners Marketing Professionals Module 01: Introduction to Facebook Messenger Marketing Course Slides 01:40:00 MobileMonkey Support 00:05:00 Welcome to Facebook Messenger Chatbot Masterclass 00:08:00 What is messenger marketing? 00:10:00 Advantages of using Facebook messenger marketing 00:15:00 How is chatbot marketing different than other marketing channels? 00:07:00 Who can use messenger bots to their advantage? 00:05:00 Module 02: Example Use Cases For Facebook Messenger Chatbots Ecommerce chatbot strategies 00:10:00 Webinar/event registrations using chatbots 00:04:00 Lea-gen chatbot strategies 00:09:00 Using chatbots to promote educational resources 00:10:00 Using chatbots to stay in touch with your customers 00:08:00 Calculating LTV and CAC to formulate incentive plans 00:11:00 Ideas for incentive structures to promote through Facebook chatbots 00:09:00 Module 03: Psychological Principles of Persuasion in Effective Bot Design Commitment and Consistency in chatbot design 00:15:00 Increasing customer value with reciprocity 00:14:00 Using social proof to build trust and identity 00:12:00 Likability - your secret weapon to successful bot marketing 00:11:00 Using scarcity to drive your customers to convert faster 00:09:00 Understanding the Fogg Behavior Model and how to use it to your advantage 00:16:00 Module 04: Building Killer Chatbots With MobileMonkey What is MobileMonkey? 00:05:00 Creating a MobileMonkey account and connecting your Facebook page 00:06:00 Viewing active bots and adding users 00:03:00 Create your first chatbot! 00:03:00 Module 05: Learning All About The MobileMonkey Chatbot Builder Widgets, Page Flow and Organisation 00:08:00 Effective Ways of Media relation & Public Relation 01:00:00 Adding Q&A items in MobileMonkey 00:06:00 Understanding unanswered questions 00:04:00 Configuring and editing bot builder settings 00:04:00 All about the text widget 00:07:00 All about the image widget 00:01:00 All about the form widget 00:10:00 All about the quick question widget 00:07:00 All about the gif widget 00:03:00 All about the attachment widget 00:02:00 All about the attribute widget 00:02:00 All about the connection widget 00:03:00 All about the email widget 00:03:00 All about the gallery widget 00:06:00 All about the list widget 00:03:00 All about the navigate widget 00:03:00 All about the typing widget 00:03:00 All about the video widget 00:03:00 Module 06: How to wield the Mobile Monkey Chat Blaster like a Jedi Master What's a chat blast anyway? 00:03:00 A few useful chat blaster use cases 00:06:00 Chat blasting vs. drip campaigns 00:06:00 Planning four chat blast ideas (Part 1) 00:10:00 Planning four chat blast ideas (Part 2) 00:12:00 Organising our chat blast pages in the Mobile Monkey page builder 00:05:00 Building our coupon chat blast 00:11:00 Testing our chat blast before blasting 00:05:00 Launching our first chat blast: Naming, audience, page and purpose 00:09:00 Building a chat blast to drive phone calls 00:14:00 Building our new product line chat blast 00:16:00 Building our competitive advantage/awareness chat blast 00:19:00 Analysing chat blast results 00:02:00 Module 07: Understanding Lead Magnets and Using Lead Magnets To Build Your Contact List Why are lead magnets important? 00:05:00 Installing your chat widget on a WordPress site 00:06:00 Installing your chat widget on a Shopify site 00:01:00 Installing your chat widget through Google Tag Manager 00:05:00 Link to the messenger and adding it to emails and blogs 00:10:00 Adding the checkbox plugin to your web forms 00:03:00 How to use Facebook Comment Guards 00:17:00 Creating Facebook messenger landing pages 00:13:00 Module 08: Facebook Messenger Ad Campaigns Using Your MobileMonkey Chatbots! What are Facebook Messenger Ads? 00:06:00 Messenger ads best practices and sample strategies 00:12:00 Creating a new messenger ad campaign on Facebook 00:09:00 Designing a messenger ad 00:14:00 Completing messenger campaign creation in Facebook ads manager 00:07:00 Drafting our mobile monkey messaging campaign blueprint 00:07:00 Creating and naming all our pages in MobileMonkey 00:04:00 Building our messenger landing page in Mobile Monkey 00:04:00 Finishing all the other Facebook messenger bot pages 00:14:00 Duplicating your ad groups to try different targeting settings 00:08:00 Setting up MobileMonkey Q&A and other loose ends 00:07:00 Module 09: Understanding Audiences in MobileMonkey and Using Them to Your Advantage What are audiences in MobileMonkey 00:08:00 Creating an all contacts and gender-based audience 00:04:00 Timezone and last active based audiences in mobile monkey 00:07:00 Creating an audience based on a custom variable 00:07:00 Module 10: Building Our First MobileMonkey Drip Campaign! What are the drip campaigns and drip campaign best practices? 00:07:00 Practical and useful drip campaign ideas 00:07:00 Building and reviewing our drip pages in MobileMonkey 00:08:00 Creating and launching our first MobileMonkey drip campaign 00:09:00 Module 11: Using the RSS Blaster in MobileMonkey RSS feed step by step and best practices 00:10:00 Module 12: Becoming a MobileMonkey Power User With Advanced Integrations and Connections SECTION 13 Becoming a Mobile Monkey power user with connections Chapter 01 What are connections and when would you use them_1 00:03:00 Creating a connection to Google Sheets 00:14:00 Creating a connection to GoToWebinar 00:10:00 Send new leads to your CRM (Hubspot) 00:08:00 Send an SMS to your sales team when a contact requests a callback 00:10:00 Module 13: Understanding Your MobileMonkey Audience Insights Contacts - searching, exporting and deleting 00:03:00 Audiences in MobileMonkey 00:02:00 Forms - what they are and how to use them 00:02:00 Bot analytics - how to find useful information using Mobile Monkey analytics 00:03:00 Module 14: Staying on Facebook's Good Side: Chatbot Compliance What you need to know about staying compliant with Facebook 00:04:00 Getting approved for subscription messaging 00:09:00 Module 15: Conclusion ... Goodbye for now but stay in touch! Thank you, getting help, final thoughts 00:05:00

3 Hours Description: This 3 hour course provides your first aiders with the opportunity to practice and update their practical skills, refresh theoretical knowledge and ensures that they are kept up to date with the latest first aid guidelines. Assessment and Certification Students are continuously assessed throughout the course. Cardio Pulmonary Resuscitation and care of the unconscious requires physical effort. Learners should be capable of working with casualties at floor level. Certificates are issued on all first aid courses which includes the annual refresher course date. The HSE strongly recommend that all First Aiders undertake annual refresher training of at least 3 hours per year. Recommended Content Planning for and dealing with emergencies Resuscitation (CPR) Care of the unconscious casualty Control of bleeding Any other subject required Cost: £50.00 + VAT

Master the intricate world of food science with our comprehensive certification course. Explore topics such as food quality, microbiology, preservation, and packaging, gaining practical insights and expertise. Elevate your understanding of the science behind the food we consume, positioning yourself as a knowledgeable professional in this dynamic industry. Join us to embark on a transformative journey in food science and unlock a world of opportunities. Enroll now for a fulfilling and rewarding learning experience!

Highlights of the Course Course Type: Online Learning Duration: 1 hour Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about Personal Protective Equipment Understand the core competencies and principles of Personal Protective Equipment Explore the various areas of Personal Protective Equipment Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert health and safety worker Personal Protection Equipment This personal protective equipment course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. In the UK there are approximately 144 fatalities in the workplace and around 621,000 non-fatal injuries every year. Personal Protective Equipment (PPE) plays a vital role in managing Health & Safety risks. However, historical data shows many workers suffering injury were not wearing this clothing. This personal protective equipment course will show how wearing PPE plays a crucial role in preventing and reducing fatalities, injuries and diseases that would otherwise occur in the workplace. It includes details of a wide range of PPE options, examines the legislation and regulations that govern the responsibilities of employers, employees and suppliers, and provides a real-life case study showing the law in action. The personal protective equipment course will also cover risk assessment and the role it plays in the selection and use of PPE along with discussing other hazard control measures that can be implemented. Finally, the personal protective equipment course will move on to how to use, fit and wear PPE and understand its physical and theoretical limitations. Who is this Course for? This comprehensive Personal Protection Equipment course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this Personal Protective Equipment can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Personal Protection Equipment course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Personal Protection Equipment course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Personal Protection Equipment course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: Introduction Module 2: Regulations & Responsibilities Module 3: PPE Module 4: Risk Assessment, Selection and Use Module 5: Types of PPE Module 6: Maintenance and replacement Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Duration 4.875 Days 29.25 CPD hours This course is intended for VMware vSphere: Install, Configure, Manage features intensive hands-on training that focuses on installing, configuring, and managing VMware vSphere. This course prepares you to administer a vSphere infrastructure for an organization of any size and forms the foundation for most otherVMware technologies in the software-defined data center. Overview Describe the software-defined data center (SDDC) Explain the vSphere components and their function in the infrastructure Describe the benefits and capabilities of VMware Skyline Install and configure ESXi hosts Deploy and configure VMware vCenter Server Appliance™ Use VMware vSphere Client™ to manage the vCenter Server inventory and the vCenter Server configuration Manage, monitor, back up, and protect vCenter Server Appliance Create virtual networks with vSphere standard switches Describe the storage technologies supported by vSphere Configure virtual storage using iSCSI and NFS storage Create and manage VMware vSphere VMFS datastores Use the vSphere Client to create virtual machines, templates, clones, and snapshots Create a content library and deploy virtual machines from templates in the library Manage virtual machine resource use Migrate virtual machines with VMware vSphere vMotion and VMware vSphere Storage vMotion Create and manage a vSphere cluster that is enabled with VMware vSphere High Availability and VMware vSphere Distributed Resource Scheduler ™ Discuss solutions for managing the vSphere life cycle Use VMware vSphere Lifecycle Manager™ to perform upgrades to ESXi hosts and virtual machines This is an official VMware IT Academy course with official courseware and labs. Course introduction Introductions and course logistics Course objectives Introduction to vSphere and the Software-Defined Data Center Explain basic virtualization concepts Describe how vSphere fits into the software-defined data center and the cloud infrastructure Explain how vSphere interacts with CPUs, memory, networks, and storage Recognize the user interfaces for accessing the vCenter Server system and ESXi hosts Describe the ESXi host architecture Navigate the Direct Console User Interface (DCUI) to configure an ESXi host Recognize ESXi host user account best practices Install an ESXi host Use VMware Host Client? to configure ESXi host settings Describe how to proactively manage your vSphere environment using VMware Skyline Virtual Machines Create and provision a virtual machine Explain the importance of VMware Tools? Install VMware Tools Identify the files that make up a VM Recognize the components of a VM Recognize virtual devices supported by a VM Describe the benefits and use cases for containers Identify the parts of a container system vCenter Server Describe the vCenter Server architecture Discuss how ESXi hosts communicate with vCenter Server Deploy and configure vCenter Server Appliance Use vSphere Client to manage the vCenter Server inventory Add data center, organizational objects, and hosts to vCenter Server Use roles and permissions to enable users to access objects in the vCenter Server inventory Back up vCenter Server Appliance Monitor vCenter Server tasks, events, and appliance health Use VMware vCenter Server© High Availability to protect a vCenter Server Appliance Configuring and Managing Virtual Networks Create and manage standard switches Describe the virtual switch connection types Configure virtual switch security, traffic-shaping, and load-balancing policies Compare vSphere distributed switches and standard switches Configuring and Managing Virtual Storage Identify storage protocols and storage device types Discuss ESXi hosts using iSCSI, NFS, and Fibre Channel storage Create and manage VMFS and NFS datastores Explain how multipathing works with iSCSI, NFS, and Fibre Channel storage Recognize the components of a VMware vSAN? configuration Virtual Machine Management Use templates and cloning to deploy new virtual machines Modify and manage virtual machines Create a content library and deploy virtual machines from templates in the library Use customization specification files to customize a new virtual machine Perform vSphere vMotion and vSphere Storage vMotion migrations Describe the Enhanced vMotion Compatibility feature Create and manage virtual machine snapshots Examine the features and functions of VMware vSphere© Replication? Describe the benefits of VMware vSphere© Storage APIs ? Data Protection Resource Management and Monitoring Discuss CPU and memory concepts in a virtualized environment Describe what overcommitment of a resource means Describe methods for optimizing CPU and memory usage Use various tools to monitor resource use Create and use alarms to report certain conditions or events vSphere Clusters Describe the functions of a vSphere DRS cluster Create a vSphere DRS cluster Monitor a vSphere cluster configuration Describe options for making a vSphere environment highly available Explain the vSphere HA architecture Configure and manage a vSphere HA cluster Examine the features and functions of VMware vSphere© Fault Tolerance Describe the function of the vSphere© Cluster Service vSphere Lifecycle Management Recognize the importance of vCenter Server Update Planner Describe how VMware vSphere© Lifecycle Manager? works Describe how to update ESXi hosts using baselines Validate ESXi host compliance using a cluster image Describe how to upgrade VMware Tools and VM hardware Describe VMware vSphere© Lifecycle Manager? and VMware vSAN? integration

Duration 2 Days 12 CPD hours This course is intended for This class is primarily intended for the following participants: Technical employees using GCP, including customer companies, partners and system integrators deployment engineers, cloud architects, cloud administrators, system engineers , and SysOps/DevOps engineers. Individuals using GCP to create, integrate, or modernize solutions using secure, scalable microservices architectures in hybrid environments. Overview Connect and manage Anthos GKE clusters from GCP Console whether clusters are part of Anthos on Google Cloud or Anthos deployed on VMware. Understand how service mesh proxies are installed, configured and managed. Configure centralized logging, monitoring, tracing, and service visualizations wherever the Anthos GKE clusters are hosted. Understand and configure fine-grained traffic management. Use service mesh security features for service-service authentication, user authentication, and policy-based service authorization. Install a multi-service application spanning multiple clusters in a hybrid environment. Understand how services communicate across clusters. Migrate services between clusters. Install Anthos Config Management, use it to enforce policies, and explain how it can be used across multiple clusters. This two-day instructor-led course prepares students to modernize, manage, and observe their applications using Kubernetes whether the application is deployed on-premises or on Google Cloud Platform (GCP). Through presentations, and hands-on labs, participants explore and deploy using Kubernetes Engine (GKE), GKE Connect, Istio service mesh and Anthos Config Management capabilities that enable operators to work with modern applications even when split among multiple clusters hosted by multiple providers, or on-premises. Anthos Overview Describe challenges of hybrid cloud Discuss modern solutions Describe the Anthos Technology Stack Managing Hybrid Clusters using Kubernetes Engine Understand Anthos GKE hybrid environments, with Admin and User clusters Register and authenticate remote Anthos GKE clusters in GKE Hub View and manage registered clusters, in cloud and on-premises, using GKE Hub View workloads in all clusters from GKE Hub Lab: Managing Hybrid Clusters using Kubernetes Engine Introduction to Service Mesh Understand service mesh, and problems it solves Understand Istio architecture and components Explain Istio on GKE add on and it's lifecycle, vs OSS Istio Understand request network traffic flow in a service mesh Create a GKE cluster, with a service mesh Configure a multi-service application with service mesh Enable external access using an ingress gateway Explain the multi-service example applications: Hipster Shop, and Bookinfo Lab: Installing Open Source Istio on Kubernetes Engine Lab: Installing the Istio on GKE Add-On with Kubernetes Engine Observing Services using Service Mesh Adapters Understand service mesh flexible adapter model Understand service mesh telemetry processing Explain Stackdriver configurations for logging and monitoring Compare telemetry defaults for cloud and on-premises environments Configure and view custom metrics using service mesh View cluster and service metrics with pre-configured dashboards Trace microservice calls with timing data using service mesh adapters Visualize and discover service attributes with service mesh Lab: Telemetry and Observability with Istio Managing Traffic Routing with Service Mesh Understand the service mesh abstract model for traffic management Understand service mesh service discovery and load balancing Review and compare traffic management use cases and configurations Understand ingress configuration using service mesh Visualize traffic routing with live generated requests Configure a service mesh gateway to allow access to services from outside the mesh Apply virtual services and destination rules for version-specific routing Route traffic based on application-layer configuration Shift traffic from one service version to another, with fine-grained control, like a canary deployment Lab: Managing Traffic Routing with Istio and Envoy Managing Policies and Security with Service Mesh Understand authentication and authorization in service mesh Explain mTLS flow for service to service communication Adopt mutual TLS authentication across the service mesh incrementally Enable end-user authentication for the frontend service Use service mesh access control policies to secure access to the frontend service Lab: Managing Policies and Security with Service Mesh Managing Policies using Anthos Config Management Understand the challenge of managing resources across multiple clusters Understand how a Git repository is as a configuration source of truth Explain the Anthos Config Management components, and object lifecycle Install and configure Anthos Config Management, operators, tools, and related Git repository Verify cluster configuration compliance and drift management Update workload configuration using repo changes Lab: Managing Policies in Kubernetes Engine using Anthos Config Configuring Anthos GKE for Multi-Cluster Operation Understand how multiple clusters work together using DNS, root CA, and service discovery Explain service mesh control-plane architectures for multi-cluster Configure a multi-service application using service mesh across multiple clusters with multiple control-planes Configure a multi-service application using service mesh across multiple clusters with a shared control-plane Configure service naming/discovery between clusters Review ServiceEntries for cross-cluster service discovery Migrate workload from a remote cluster to an Anthos GKE cluster Lab: Configuring GKE for Multi-Cluster Operation with Istio Lab: Configuring GKE for Shared Control Plane Multi-Cluster Operation

A unique CPD accredited course delivered online - exploring domestic violence and abuse and coercive control - utilising lived experience and dynamic original theatre to help you make sure your first response is the right response