10063 Courses

I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient. The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often comes from demands placed on them at work. So why is stress a problem in the workplace? Well the latest estimates show the total number of cases of work related stress depression or anxiety account for 39% of all work related illness. Some occupations may be more susceptible to stress but it can affect anyone and can impact on health, ability to function effectively at work and at home and in relationships. This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences. First, the course will identify potential 'cyber threat actors' who initiate cybercrime, along with looking at the main motivations behind cyber-attacks on individuals and organisations. On a more practical level, you'll learn how to recognise and deal effectively with phishing attempts. The course will highlight the importance of keeping passwords secure and cover security for devices, such as smartphones, laptops, tablets or desktop computers. You'll learn how to report a suspected cyber attack, and what to do if you genuinely make a mistake. Finally, we'll underline the importance of cooperation and show how working closely together helps overcome a wide range of cybersecurity issues

Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale. This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people. This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Money-Laundering is a major criminal problem, worldwide. This course starts by defining moneylaundering and describing the 'regulated sector' as defined by the Proceeds of Crime Act. The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You'll learn about some of the 'red flags' which could indicate illegal activity, and the connections between money-laundering and certain financial institutions. You'll see how the regulated sector combats money-laundering through compliance, due diligence, and record-keeping. Finally, the course examines the internal controls and monitoring used by companies to fight against money-laundering, including policy statements, effective reporting systems, and staff responsibilities.

Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary. This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

This course is aimed at managers and staff in all industries who play a role in reducing drug, alcohol and substance misuse in the UK. The course starts with official statistics to illustrate the scale of drug and alcohol abuse in the UK. You'll learn in detail about commonly used drugs, including cannabis, cocaine, heroin, LSD, ecstasy and some new designer drugs. Turning to alcohol abuse, the course will show you how to introduce a 4-stage plan to deal with any problems - including how to write an effective Drug and Alcohol Policy. Beyond this the course will explore best business practice in terms of HR, legislation, spotting signs of drug misuse and the implementation of workplace solutions. The course also explains how the Advisory, Conciliation and Arbitration Service (ACAS) can help with effective alcohol and drugs policies and the development of related management skills. Finally, it looks at current drug treatments and the options for outside support available to individuals and organisations.

We’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean and how do they affect you as an employer or employee? Well if you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities. Diversity is the state of being different or varied. However these 2 things should not be seen as opposite to each other, after all people can be different but they still have the same rights. When it comes to places of work there is legislation in place to ensure that we all meet our responsibilities in relation to equality and diversity… And one way to make sure we meet these responsibilities is through training.