888 Courses

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Property Development & Surveying mega bundle. This 37 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Property Development & Surveying bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Property Development & Surveying bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Property Development & Surveying Bundle Consists of the following Premium courses: Course 01: Construction Industry Scheme (CIS) Course 02: Property Development Diploma Course 03: Property Management Training Course 04: Real Estate Investor Level 3 Course 05: Public Housing Management Course 06: Construction Management - Level 5 Diploma Course 07: Building Surveyor Course 08: Property Law Course 09: Contracts Law UK Course 10: Public Speaking Skills - CPD Accredited Course 11: Customer Service Course 12: Document Control and Management Course 13: Fundraising Course 14: Environmental Law & Impact Assessment Course 15: Working at Height Course 16: Effective Communication Skills for Technical People Course 17: Leadership & Management Course 18: Leadership Styles Course 19: Self Confidence & Self Esteem Training Course 20: First Aid at Work Course 21: Decision Making in High Stress Course 22: Contract Management Training UK Course 23: Property Business Training - Level 5 Course 24: Residential Property Sales Course 25: Land Surveyor Course 26: Cost Estimation for Multiplex Building with Xactimate Course 27: UK Land Management Complete Training Course 28: Time Management Training Course 29: Critical Thinking & Problem Solving Course 30: Creative Thinking and Innovation Moreover, this bundles include 7 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Property Development & Surveying mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Property Development & Surveying to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 37 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Property Development & Surveying bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Property Development & Surveying bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Construction Industry Scheme (CIS)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Join me for a full immersive day, online and in Edinburgh at the Art and Spirituality Centre, with theory and practice to discover: 🔍What Shamanism is and its origins 🔍How to journey for yourself and another person 🔍How to retrieve a gift 🔍Introduction to healing: extractions and soul retrieval 🔍Power dance Please have with you: 🌟 a blindfold 🌟 your favourite scarf to be used as a magic cloak 🌟 a notebook if you like Shamanism is a spiritual practice that goes beyond every beliefs and culture and is about trying to reach your full potential as you walk on planet earth, so connecting yourselves to the whole. Shamans were described as the first physicians, magicians, artists, storytellers, spiritual beings. But shamans are healers that make changes in invisible realms to help healing in the ordinary reality of the community. Shamans see in the darkness while connecting with the divine outside the time in an altered state of consciousness. The Powerful Benefits of Shamanic Drumming Shamanic drumming can: 🌿 Reduce stress 🌿 Improve concentration 🌿 Open the door to self-acceptance 🌿 Encourage healthier lifestyle choices 🌿 Support cardiovascular health 🌿 Boost your immune system 🌿 Promote deeper self-awareness by synchronizing brain activity and inducing alpha waves 🌿 Help release negative emotions and emotional trauma Lunch is not included Giada's Journey Creative explorer of the human well-being with twenty years’ experience running events, workshops and retreats. Co-author of a non-profit book with other 33 Italian women about their stories in different countries. She has been learning to heal herself supporting a Holistic connection between mind, body and spirit. She has been studying and practicing Buddhist teachings, meditation and the Five Tibetan Rites Yoga in Nepal, India and Italy. Approached the imaginal world and dreams with the psychologist Elio Occhipinti and a regressive hypnosis journey with the vision of the psychiatrist Brian Weiss.  Her studies and practice have helped her become: Shamanic Practitioner and Teacher with the two years formal training in Scotland and Teacher Training in Wales  Shamanic and Integral Yoga Teacher, Ikigai Coach, Forest Therapy Guide qualified with Selene Calloni Williams at the Imaginal Academy and part of the Italian-Swiss Association for Counselling and Coaching, Aiscon.  Professional Esoteric Numerologist graduated at The Connaissance School of Numerology Corporate Mental Health Coach achieved with WeFocus Founder of Drink In Art exhibitions of local artists in private flats Founder of School of Shamanism creative and spiritual workshops, classes and therapies Founder of the Art and Spirituality Centre centre for creativity and well-being in Edinburgh By attending to our classes, workshops and retreats you agree to our TERMS AND CONDITIONS Payment  Bookings are non-refundable.  Disclaimer  By booking a class or workshop or retreat or 1-1 session -online or any other venues – with us, you release Giada Gaslini, Invisible Caims/School of Shamanism and any business partners working with Invisible Caims from any liability arising out of any personal injuries, emotional or physical release, death, expectations of results, theft in the venue or damages that may happen to people and objects while attending. We recommend that you consult your GP regarding the suitability of undertaking an exercise programme, if the class you are booking includes it like with yoga or similar, and following all the safety instructions required before beginning to exercise. When participating in an exercise, there is the possibility of sustaining a physical injury. If you engage in this exercise programme, you agree that you do so at your own risk, are voluntarily participating in these activities and assume all risk of injury to yourself. You acknowledge that coaching, shamanic healing and counselling are not to be used as a substitute for psychotherapy, psychoanalysis, mental health care, or other professional advice by legal, medical or other professionals. Our sessions are aimed at inner research, problem solving and personal growth, they do not replace the work of doctors and psychotherapists because they do not consider, treat or aim to solve pathologies and symptoms that are strictly medical. All contracts subject to and governed by English Law and the exclusive jurisdiction of the Courts of England and Wales according to my current insurance.   Added element of the disclaimer If the class happens in any venue and you are causing any damage to the property, you are taking responsibility of your actions. It is down to the individual to take personal responsibility when participating in physical activity and when entering a space that is used and shared by other parties. Invisible Caims does not take any responsibility about possible risks that may arise but can only advise and enforce guidelines and legal requirements as defined by the Scottish Government and local authorities.   

Level 5 Diploma (Free QLS Endorsed Certificate) | 12-in-1 Bundle | Free Certificates | CPD Accredited | Lifetime Access

Did you know that a quantity surveyor earns around £60,000 pounds annually on average? If you want to get into this lucrative line of work that has spontaneously rising demands, then our course Quantity Surveying & Contract Managementwill help you get there. Our online course in quantity surveying is created to provide students with a thorough grasp of the theories and methods used in building cost estimation and management. You will gain knowledge of the many forms of construction contracts, the measurement and valuation of building work, and the creation and management of cost budgets. This Quantity Surveying & Contract Management Bundle Consists of the following Premium courses: Course 01: Quantity Surveyor Diploma Course 02: Building Quantity Surveying Training Level 3 Course 03: Land Surveying Course 04: Construction Cost Estimation Diploma Course 05: Construction Estimation using RSMeans Course 06: Construction Cost Estimation Using Xactimate Course 07: Construction Industry Scheme (CIS) Course 08: AutoCAD VBA Programming - Beginner course Course 09: LOLER Training Course 10: RIDDOR Training Course 11: Workplace Health and Safety Diploma Course 12: First Aid Training Course 13: Decision-Making and Critical Thinking Course 14: Effective Communication Skills Diploma Key Features of the Quantity Surveying Course : CPD Accredited Quantity Surveying course 14 Instant e-certificate Fully online, interactive Quantity Surveying course Self-paced Quantity Surveying course Enrol now in Quantity Surveying & Contract Management to advance your career, and use the premium study materials from Apex Learning. The Quantity Surveying & Contract Management bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Quantity Surveying & Contract Management expertise and essential knowledge, which will assist you in reaching your goal. Curriculum of Quantity Surveying & Contract Management Bundle Course 01: Quantity Surveyor Diploma Quantity Survey An Introduction Development of the Quantity Surveyor Quantity Surveying Measurement Cost Management Pricing and Operational Estimation Contract Management and Tendering Procurement and Bill Preparation Predicting Potential Risk and Management Regulation and Control Report Writing And much more... How will I get my Quantity Surveying & Contract Management Certificate? After successfully completing the Quantity Surveying & Contract Management course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Quantity Surveying & Contract Management for everyone Requirements Our Quantity Surveying & Contract Management course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Quantity Surveying & Contract Management is a very flourishing field. Our Quantity Surveying & Contract Management course will assist the learners in pursuing an array of careers such as Quantity surveyor: £30,000 - £60,000 per year Construction estimator: £25,000 - £40,000 per year Project manager: £30,000 - £60,000 per year Construction planner: £30,000 - £50,000 per year Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Quantity Surveyor Diploma) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Quantity Surveyor Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Build Tomorrow's Landscapes Today. Dive deep into the world of construction project management. With the changing skyline of cities and increasing infrastructure needs, there's never been a better time to master the art and science of managing construction projects. From understanding the core elements of a project to ensuring the highest safety standards, this course lays the foundation for a promising career in a booming industry. Let's turn your vision into towering reality. Learning Outcomes Master the fundamentals of construction management. Understand and navigate the project life cycle. Implement cost and site management strategies. Efficiently plan and manage construction equipment. Assure quality and maintain health and safety standards. Navigate legalities in construction contracts. Implement effective supply chain and stock controls. Key Features FREE QLS-endorsed certificate 4 Free CPD Accredited Courses with Free e-Certificates CPD Accredited Hard Copy Certificates Fully online, interactive courses Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Courses CDM - Construction Design and Management Construction Site Safety Training Construction Risk Assessment Manual Handling Interactive Training What Will You Learn from This Course? Step into the realm of construction project management and become a cornerstone of the ever-evolving construction industry. This diploma unlocks a detailed understanding of the core processes, players, and practices that define successful projects. Equip yourself with the knowledge to oversee, strategise, and deliver with excellence. Module 01: Introduction to Construction Management Grasp the basics and purpose of construction management. Module 02: Project Life Cycle and Success Understand the project's stages and criteria for success. Module 03: Cost Management Dive into the methods of budgeting and cost controls. Module 04: Site Management Explore techniques for effective site oversight. Module 05: Planning and Management of Equipment Learn the ropes of equipment selection and usage. Module 06: Construction Materials Management Delve into the management of construction materials. Module 07: Vendor Analysis in Construction Management Identify and evaluate suitable project vendors. Module 08: Construction Procurement Master the procurement processes in construction. Module 09: Stock Control Understand inventory control in construction projects. Module 10: Supply Chain Management Get to grips with material and equipment supply chains. Module 11: The Main Participators Recognise key players in construction projects. Module 12: Quality Assurance and Customer Care Embrace the essence of quality and client satisfaction. Module 13: Legal Aspects of Contracting Navigate through construction contract laws. Module 14: Health and Safety in Construction Management Prioritise safety and follow regulations on sites. Certificate Once you've successfully completed your course, you will immediately be sent a CPD Accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order a FREE QLS-endorsed certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring construction project managers. Civil engineers seeking management roles. Site supervisors aiming for growth. Infrastructure planning professionals. Business owners in the construction sector. Graduates in construction or architecture fields. Professionals transitioning to construction management. Property developers keen on hands-on management. Requirements No prior degree or experience is required to enrol in this course. Career path Construction Project Manager. Site Supervisor. Procurement Manager in Construction. Health and Safety Manager. Construction Quality Assurance Manager. Contracting Specialist. Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. QLS Endorsed Certificate Hard copy certificate - Included

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Building Quantity Surveying at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! As a profession, surveying dates back to the beginning of time. It's true that people find it fascinating and adventurous. It is also a demanding career. Precision and concentration are essential qualities for this career. The purpose of this course in building quantity surveying is to provide learners with the information and abilities necessary to comprehend and perform the duties of a building quantity surveyor. The principles and methods of building quantity surveying will be covered, along with how to estimate and budget for construction projects. Building structure and materials, building codes and standards, and best practices for quantity surveying are just a few of the many subjects covered in the course. Here are a few important skills you will achieve from our course: Identify the fundamentals and methods of building quantity surveying. Execute projects with precise and effective cost estimates. Take good care of your contracts and finances. Comprehend the components of a building's construction and how to use them efficiently. Distinguish the requirements of construction codes and how to follow them. Determine the best techniques for quantity surveying and how to use them at work. Why Prefer This Building Quantity Surveying at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Building Quantity Surveying at QLS Level 5 course: Module 1: Building Law Principles Module 2: Building Procurement and Contract Administration Module 3: Building Technology Module 4: Cost Estimation Module 5: Elements and Factors influencing Cost Estimation Module 6: Cost Management Module 7: Management of Material for construction Module 8: Building Pathology Module 9: Building Adaption Module 10: Report Writing Module 11: Legal Aspects Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Building Quantity Surveying at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for this course is anybody interested in learning about and working as a building quantity surveyor, including those who are now working in or want to work in the construction industry. There is no prerequisite education or work history. Requirements No prior background or expertise is required. Career path Completing this Building Quantity Surveying course can lead to a variety of career opportunities in the field of building quantity surveying or in related fields that require building quantity surveying skills, such as: Building Quantity Surveyor (£25,000 to £80,000) Construction Manager (£27,000 to £65,000) Project Manager (£28,000 to £75,000) Cost Estimator (£20,000 to £40,000) Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Building Quantity Surveying at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Building Quantity Surveying at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Negotiation is a skill that can be learned by putting some simple techniques into practice. During your life, you will come across many situations that will put your negotiation skills to the test. Whether buying a house or land, considering contracts for your business, or discussing your salary with your boss, your success in these activities is highly dependent on your ability to negotiate. Enrol in this negotiation course today, and learn to negotiate masterfully, to give yourself a considerably better chance of personal and financial success. You will be acquainted with everything you need to know about negotiation, from preparing and planning, creating win/win situations, and ending the deal having got a brilliant price. Course Highlights Diploma in Negotiating Skills is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Negotiating Skills into 31 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 5 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Negotiating Skills Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Negotiating Skills is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Negotiating Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. How to Negotiate With Your Landlord About Problems FREE 01:00:00 How to Negotiate With Your Family Members, and Keep the Peace FREE 01:00:00 What is Involved When A Labor Negotiation Takes Place? 01:00:00 What is involved when negotiating a car lease? 01:00:00 What is involved when negotiating a car purchase? 01:00:00 What is involved when negotiating a real estate purchase? 01:00:00 How to use Negotiating Skills 01:00:00 How to practice negotiating skills 01:00:00 How to put your negotiating skills to work for your business 01:00:00 How to find negotiating skills that you can really use 01:00:00 How to make negotiating a habit 00:30:00 How to avoid negotiating too much 01:00:00 How you use words when negotiating 00:15:00 How to use body language when negotiating contracts 00:30:00 How to use eye contact when negotiating sales 01:00:00 How to ask for a raise, negotiation for your career 01:00:00 How to ask for better benefits, how to negotiate 01:00:00 What is the art of negotiating 01:00:00 How to negotiate your way out of paying your bill all at one time 01:00:00 How to avoid raising your voice when negotiating a problem 00:30:00 How to be a leader with better negotiation skills 02:00:00 Three methods of getting someone to do what you want S10 02:00:00 Three Methods of avoiding a conflict while negotiating 00:30:00 Three Methods of avoiding a fight with your co-workers with negotiation skills 00:30:00 Three methods of getting someone to do what you want with the negotiation skills 01:00:00 How to realize your own negotiation skills and put them to work in your career 00:30:00 What is the top three negotiation skills needed by managers? 01:00:00 How to negotiate when trading in a car 01:00:00 How to negotiate with your boss, about anything 01:00:00 How to negotiate with your creditor about debts 00:30:00 How to negotiate when opening a new investment account 01:00:00 Mock Exam Mock Exam- Diploma in Negotiating Skills 00:20:00 Final Exam Final Exam- Diploma in Negotiating Skills 00:20:00

Nowadays not only do we rely on our commercial and sales staff to hit that bottom line but we expect our engineers and project teams to play their part too - not only through their engineering and management skills but by behaving in a commercially minded way in their dealings with their counterparts in customer or supplier organisations. This means understanding, amongst other things, the issues surrounding the commencement of work ahead of contract, having a clear contract baseline, recognising the broader implications of contract change, the need for timeliness and the consequences of failing to meet the contracted timetable. This practical one-day programme has been designed specifically to give engineers, project staff and others just that understanding. The course is designed principally to provide engineers and project staff with an appreciation of contractual obligations, liabilities, rights and remedies so that they understand the implications of their actions. It is also suitable for business development staff who are negotiating contracts on behalf of the business. The main focus of the day is on creating an awareness of when a situation may have commercial implications that would harm an organisation's business interests if not recognised and handled appropriately and how taking a positive but more commercial approach to those situations can lead to a more positive outcome for the business. As well as providing an understanding of the commercial imperatives the day also focuses on specific areas affecting engineers and project staff, such as the recognition and management of change, the risks when working outside the contract and managing delays in contracts. The course identifies the different remedies that may apply according to the reasons for the delay and provides some thoughts on pushing back should such situations arise. On completion of this programme the participants will: appreciate the need for contractual controls and will have a better understanding of their relevance and how they can be applied, particularly the issues of starting work ahead of contract, implementing changes and inadvertently creating a binding contract by their behaviour; have gained an understanding of the terminology and procedural issues pertaining to contracting within a programme; and be more commercially aware and better equipped for their roles. 1 Basic contract law - bidding and contract formation Purpose of a contract Contract formation - the key elements required to create a legally binding agreement Completeness and enforceability Express and implied terms Conditions v warranties The use of, and issues arising from, standard forms of sale and purchase Use of 'subject to contract' Letters of intent Authority to commit 2 Change management Recognising changes to a contracted requirement Pricing change Implementation and management of change 3 Key contracting terms and conditions By the end of this module participants will be able to identify the key principles associated with: Pricing Getting paid and retaining payment Cashflow Delivery and acceptance Programme delaysExamining some reasons for non-performance...Customer failureContractor's failureNo fault delays ... and the consequences of non-performance: Damages claimsLiquidated damagesForce majeureContinued performance Waiver clauses and recent case law Use of best/reasonable endeavours Contract termination 4 Warranties, indemnities and liability Express and implied warranties Limiting liability 5 Protection of information Forms of intellectual property Background/foreground intellectual property Marking intellectual property Intellectual property rights Copyright Software Confidentiality agreements Internet