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Course Overview: "British Sign Language (BSL) Level 1 & 2" is a comprehensive and engaging online course that introduces participants to sign language communication. With its increasing prevalence and relevance in modern society, the course aims to equip learners with the fundamental skills necessary to communicate effectively using British Sign Language. As per recent reports, the demand for sign language skills has surged significantly, making this course a valuable asset for personal and professional growth. This course holds particular significance in fostering inclusivity and breaking down communication barriers. As per a survey by the World Health Organization, around 466 million people worldwide experience disabling hearing loss. By learning BSL, participants create an inclusive environment and promote effective communication among diverse individuals.Enrol now! Key Features of the Course: The British Sign Language (BSL) Level 1 & 2 course offers numerous benefits, including a CPD certificate upon completion, 24/7 access to learning materials, and an engaging learning experience. The learning materials include video demonstrations, interactive quizzes, and exercises, ensuring an enriching and enjoyable learning journey. Who is This Course For? This British Sign Language (BSL) Level 1 & 2 course is ideal for individuals seeking to enhance their communication skills and broaden their cultural awareness. It is suitable for beginners and those with limited exposure to sign language. Professionals in education, healthcare, customer service, and social work can particularly benefit from this course by improving their ability to engage with individuals who use sign language. Learning Outcome Upon completion of British Sign Language (BSL) Level 1 & 2, learners will be able to: Master basic vocabulary and conversation patterns in British Sign Language. Confidently engage in greetings, introductions, and common everyday interactions. Ask questions and respond effectively in sign language. Describe people, animals, objects, colours, rooms, and more. Provide directions and understand simple directions. Discuss various home, work, school, hobbies, and food topics. Narrate stories and scenarios using sign language. Understand the differences between BSL and English grammar. Why Enrol in This Course: Enrolling in this British Sign Language (BSL) Level 1 & 2 courses allows learners to acquire valuable communication skills that can set them apart in personal and professional settings. This course has received top reviews, recently updated to meet current standards, and is aligned with the trending demand for inclusive communication skills. Requirements: No prior experience or specific prerequisites are required to enroll in this British Sign Language (BSL) Level 1 & 2 course. It is designed to cater to beginners and individuals with limited knowledge of sign language. Career Path: Completing this course can open doors to various career opportunities, including: Communication Support Worker: ÂŁ20,000 - ÂŁ30,000 Sign Language Interpreter: ÂŁ25,000 - ÂŁ40,000 Special Education Teacher: ÂŁ24,000 - ÂŁ40,000 Social Worker: ÂŁ25,000 - ÂŁ35,000 Customer Service Representative: ÂŁ18,000 - ÂŁ25,000 Healthcare Assistant: ÂŁ17,000 - ÂŁ25,000 Community Outreach Coordinator: ÂŁ20,000 - ÂŁ30,000 Certification: Upon completing the British Sign Language (BSL) Level 1 & 2 courses, participants will receive a CPD certificate, adding a valuable credential to their professional profile and showcasing their commitment to inclusive communication. It is a great way to learn the language and gain the skills to communicate with the deaf community. Enrol now! FAQ What are British Sign Language courses? British Sign Language courses teach BSL communication to students, covering signing, finger-spelling, grammar, vocabulary, and Deaf community awareness. Where can I find British Sign Language courses near me? First, look for an online course. Try the Apex Learning Course. Also, you can look at local universities, language schools, and online platforms for nearby British Sign Language courses. How long do British Sign Language courses near me usually last? Course duration varies; introductory courses can be a few weeks to months, while advanced options may span months to a year or more. What is a Level 2 Health and Social Care Course? A Level 2 Health and Social Care course is an educational program that provides foundational knowledge and skills in health and social care. It covers topics related to healthcare, social services, and interpersonal skills, preparing individuals for entry-level roles in these sectors. What Will I Learn in a Health and Social Care Level 2 Course? In a Health and Social Care Level 2 course, you will learn about basic healthcare practices, communication techniques, and the importance of supporting individuals in need. The curriculum typically includes topics like infection control, personal care, communication skills, and understanding the needs of diverse populations. What is Level 1 in British Sign Language? Level 1 in British Sign Language is an introductory course that teaches fundamental signing skills, basic vocabulary, finger-spelling, and simple conversations. It aims to provide learners with the ability to communicate in basic BSL. Course Curriculum 60 sections ⢠322 lectures ⢠08:27:00 total length â˘Introducing BSL: 00:05:00 â˘Introduction to the Course: 00:02:00 â˘Fingerspelling Video 1- Left- Handed A-Z: 00:04:00 â˘Fingerspelling Video 1- Left- Handed A-Z No Sound: 00:04:00 â˘Fingerspelling Video 2- Right- Handed A-Z: 00:04:00 â˘Fingerspelling Video 2- Right- Handed A-Z No Sound: 00:04:00 â˘Vocabulary 01: 00:03:00 â˘Vocabulary 01 No Voice: 00:03:00 â˘Vocabulary 02: 00:03:00 â˘Vocabulary 02 No Voice: 00:03:00 â˘Vocabulary 03: 00:04:00 â˘Vocabulary 03 No Voice: 00:04:00 â˘Common Names 01: 00:04:00 â˘Common Names 01 No Voice: 00:04:00 â˘Common Names 02: 00:04:00 â˘Common Names 02 No Voice: 00:04:00 â˘Common Names 03: 00:03:00 â˘Common Names 03 No Voice: 00:03:00 â˘Greetings and Introduction: 00:05:00 â˘Greetings and Introduction No Voice: 00:05:00 â˘Question Signs: 00:02:00 â˘Question Signs No Voice: 00:02:00 â˘Opinions BSL With Voice: 00:03:00 â˘Opinions BSL No Voice: 00:03:00 â˘Introduction Dialogue 01: 00:01:00 â˘Introduction Dialogue 01 No Voice: 00:01:00 â˘Introduction Dialogue 02: 00:01:00 â˘Introduction Dialogue 02 No Voice: 00:01:00 â˘Introduction Dialogue 03: 00:01:00 â˘Introduction Dialogue 03 No Voice: 00:01:00 â˘Introduction Dialogue 04: 00:01:00 â˘Introduction Dialogue 04 No Voice: 00:01:00 â˘Introduction Dialogue 05: 00:01:00 â˘Introduction Dialogue 05 No Voice: 00:01:00 â˘Clarification: 00:01:00 â˘Clarification No Voice: 00:01:00 â˘Taking Leave: 00:01:00 â˘Taking Leave No Voice: 00:01:00 â˘Taking Leave 01: 00:01:00 â˘Taking Leave 01 No Voice: 00:01:00 â˘Taking Leave 02: 00:01:00 â˘Taking Leave 02 No Voice: 00:01:00 â˘Taking Leave 03: 00:01:00 â˘Taking Leave 03 No Voice: 00:01:00 â˘Taking Leave 04: 00:01:00 â˘Taking Leave 04 No Voice: 00:01:00 â˘Taking Leave 05: 00:01:00 â˘Taking Leave 05 No Voice: 00:01:00 â˘Describe People: 00:03:00 â˘Describe People No Voice: 00:03:00 â˘Personal Information 01: 00:03:00 â˘Personal Information 01 No Voice: 00:03:00 â˘Personal Information 02: 00:03:00 â˘Personal Information 02 No Voice: 00:03:00 â˘Family Dialogue 01 with Voice: 00:01:00 â˘Family Dialogue 01 No voice: 00:01:00 â˘Family Dialogue 02 With Voice: 00:01:00 â˘Family Dialogue 02 No voice: 00:01:00 â˘Family Dialogue 03 With Voice: 00:01:00 â˘Family Dialogue 03 No Voice: 00:01:00 â˘Family Dialogue 04 With voice: 00:01:00 â˘Family Dialogue 04 No voice: 00:01:00 â˘Family Dialogue 05 With voice: 00:01:00 â˘Family Dialogue 05 No voice: 00:01:00 â˘Family Dialogue 06 With voice: 00:01:00 â˘Family Dialogue 06 No voice: 00:01:00 â˘Family Dialogue 07 With Voice: 00:01:00 â˘Family Dialogue 07 No voice: 00:01:00 â˘Family Dialogue 08 With voice: 00:01:00 â˘Family Dialogue 08 No voice: 00:01:00 â˘Family Dialogue 09 With voice: 00:01:00 â˘Family Dialogue 09 No voice: 00:01:00 â˘Animal and Pets 01: 00:05:00 â˘Animal and Pets 01 No Voice: 00:05:00 â˘Animal and Pets 02: 00:03:00 â˘Animal and Pets 02 No Voice: 00:03:00 â˘Describing Family Animals 01: 00:01:00 â˘Describing Family Animals 01 No Voice: 00:01:00 â˘Describing Family Animals 02: 00:01:00 â˘Describing Family Animals 02 No Voice: 00:01:00 â˘Describing Family Animals 03: 00:01:00 â˘Describing Family Animals 03 No Voice: 00:01:00 â˘Describing Family Animals 04: 00:01:00 â˘Describing Family Animals 04 No Voice: 00:01:00 â˘Describing Family Animals 05: 00:01:00 â˘Describing Family Animals 05 No Voice: 00:01:00 â˘Describing Family Animals 06: 00:01:00 â˘Describing Family Animals 06 No Voice: 00:01:00 â˘Describing Family Animals 07: 00:01:00 â˘Describing Family Animals 07 No Voice: 00:01:00 â˘Describing Family Animals 08: 00:01:00 â˘Describing Family Animals 08 No Voice: 00:01:00 â˘Describing Family Animals 09: 00:01:00 â˘Describing Family Animals 09 No Voice: 00:01:00 â˘Describing Family Animals 10: 00:01:00 â˘Describing Family Animals 10 No Voice: 00:01:00 â˘Describing Family Animals 11: 00:01:00 â˘Describing Family Animals 11 No Voice: 00:01:00 â˘Describing Family Animals 12: 00:01:00 â˘Describing Family Animals 12 No Voice: 00:01:00 â˘Weather: 00:02:00 â˘Weather No Voice: 00:02:00 â˘Transports: 00:02:00 â˘Transports No Voice: 00:02:00 â˘Transport Dialogue 01: 00:01:00 â˘Transport Dialogue 01 No Voice: 00:01:00 â˘Transport Dialogue 02: 00:01:00 â˘Transport Dialogue 02 No Voice: 00:01:00 â˘Transport Dialogue 03: 00:01:00 â˘Transport Dialogue 03 No Voice: 00:01:00 â˘Direction 01: 00:03:00 â˘Direction 01 No Voice: 00:03:00 â˘Direction 02: 00:02:00 â˘Direction 02 No Voice: 00:02:00 â˘Simple Direction Dialogue 01: 00:01:00 â˘Simple Direction Dialogue 01 without voice: 00:01:00 â˘Simple Direction Dialogue 02: 00:01:00 â˘Simple Direction Dialogue 02 Without Voice: 00:01:00 â˘Simple Direction Dialogue 03: 00:01:00 â˘Simple Direction Dialogue 03 without voice: 00:01:00 â˘Simple Direction Dialogue 04: 00:01:00 â˘Simple Direction Dialogue 04 without voice: 00:01:00 â˘Colours: 00:02:00 â˘Colours No Voice: 00:02:00 â˘Size: 00:02:00 â˘Size No Voice: 00:02:00 â˘Numerals Video 1: 0-10: 00:01:00 â˘Numerals Video 1: 0-11 No Voice: 00:01:00 â˘Numerals Video 2: 11-20: 00:02:00 â˘Numerals Video 2: 11-21 No Voice: 00:02:00 â˘Numerals Video 3: 21-30: 00:01:00 â˘Numerals Video 3: 21-31 No Voice: 00:01:00 â˘BSL Vs English Grammar: 00:02:00 â˘BSL Vs English Grammar No Voice: 00:02:00 â˘Rooms: 00:03:00 â˘Rooms No Voice: 00:03:00 â˘Objects 01: 00:04:00 â˘Objects 01 No Voice: 00:04:00 â˘Objects 02: 00:03:00 â˘Objects 02 No Voice: 00:03:00 â˘Objects 03: 00:05:00 â˘Objects 03 No voice: 00:05:00 â˘Objects Dialogue BSL object dialogue 01: 00:01:00 â˘Objects Dialogue BSL object dialogue 01 without voice: 00:01:00 â˘Objects Dialogue BSL object dialogue 02: 00:01:00 â˘Objects Dialogue BSL object dialogue 02 without voice: 00:01:00 â˘Numbers 01: 00:03:00 â˘Numbers 01 No Voice: 00:03:00 â˘Numbers 02: 00:06:00 â˘Numbers 02 No Voice: 00:06:00 â˘Using the number 01: 00:01:00 â˘Using the number 01 Without Voice: 00:01:00 â˘Using the number 2: 00:02:00 â˘Using the number 02 Without Voice: 00:02:00 â˘Using the number 03: 00:02:00 â˘Using the number 03 Without Voice: 00:02:00 â˘Days and Months Dialogue Bsl Days and Months Dialogue 01: 00:01:00 â˘Days and Months Dialogue Bsl Days and Months Dialogue 01 Without Voice: 00:01:00 â˘Days and Months Dialogue Bsl Days and Moutns Dialogue 02: 00:01:00 â˘Days and Months Dialogue Bsl Days and Moutns Dialogue 02 Without Voice: 00:01:00 â˘Days and Months Dialogue Bsl Days and Moutns Dialogue 03: 00:01:00 â˘Days and Months Dialogue Bsl Days and Moutns Dialogue 03 Without Voice: 00:01:00 â˘Home: 00:02:00 â˘Home No Voice: 00:02:00 â˘Questions and statements about Home 01 With Voice: 00:01:00 â˘Questions and statements about Home 01 No Voice: 00:01:00 â˘Questions and statements about Home 02 With Voice: 00:01:00 â˘Questions and statements about Home 02 No Voice: 00:01:00 â˘Questions and statements about Home 03 With Voice: 00:01:00 â˘Questions and statements about Home 03 No Voice: 00:01:00 â˘Questions and statements about Home 04 With Voice: 00:01:00 â˘Questions and statements about Home 04 No Voice: 00:01:00 â˘Questions and statements about Home 05 With Voice: 00:01:00 â˘Questions and statements about Home 05 No Voice: 00:01:00 â˘Questions and statements about Home 06 With Voice: 00:01:00 â˘Questions and statements about Home 06 No Voice: 00:01:00 â˘Questions and statements about Home 07 With Voice: 00:01:00 â˘Questions and statements about Home 07 No Voice: 00:01:00 â˘Work 01: 00:03:00 â˘Work 01 No Voice: 00:03:00 â˘Work 02: 00:03:00 â˘Work 02 No Voice: 00:03:00 â˘Work 03: 00:03:00 â˘Work 03 No Voice: 00:04:00 â˘Work Dialogue 1 With Voice: 00:01:00 â˘Work Dialogue 1 No Voice: 00:01:00 â˘Work Dialogue 2 With Voice: 00:01:00 â˘Work Dialogue 2 No Voice: 00:01:00 â˘Work Dialogue 3 With Voice: 00:01:00 â˘Work Dialogue 3 No Voice: 00:01:00 â˘Work Dialogue 4 With Voice: 00:01:00 â˘Work Dialogue 4 No Voice: 00:01:00 â˘Work Dialogue 5 With Voice: 00:01:00 â˘Work Dialogue 5 No Voice: 00:01:00 â˘Work Dialogue 6 With Voice: 00:01:00 â˘Work Dialogue 6 No Voice: 00:01:00 â˘Work Dialogue 7 With Voice: 00:01:00 â˘Work Dialogue 7 No Voice: 00:01:00 â˘Work Dialogue 8 With Voice: 00:01:00 â˘Work Dialogue 8 No Voice: 00:01:00 â˘Work Dialogue 9 With Voice: 00:01:00 â˘Work Dialogue 9 No Voice: 00:01:00 â˘School 01: 00:02:00 â˘School 01 No Voice: 00:02:00 â˘School 02: 00:01:00 â˘School 02 No Voice: 00:01:00 â˘Activities at School Dialogue 01 With Voice: 00:01:00 â˘Activities at School Dialogue 01 No Voice: 00:01:00 â˘Activities at School Dialogue 02 With Voice: 00:01:00 â˘Activities at School Dialogue 02 No Voice: 00:01:00 â˘Activities at School Dialogue 03 With Voice: 00:01:00 â˘Activities at School Dialogue 03 No Voice: 00:01:00 â˘Activities at School Dialogue 04 With Voice: 00:01:00 â˘Activities at School Dialogue 04 No Voice: 00:01:00 â˘Activities at School Dialogue 05 With Voice: 00:01:00 â˘Activities at School Dialogue 05 No Voice: 00:01:00 â˘Shopping: 00:02:00 â˘Shopping No Voice: 00:02:00 â˘Shopping and Spending Dialogue 01 With Voice: 00:01:00 â˘Shopping and Spending Dialogue 01 No Voice: 00:01:00 â˘Shopping and Spending Dialogue 02 With Voice: 00:01:00 â˘Shopping and Spending Dialogue 02 No Voice: 00:01:00 â˘Shopping and Spending Dialogue 03 With Voice: 00:01:00 â˘Shopping and Spending Dialogue 03 No Voice: 00:01:00 â˘Shopping and Spending Dialogue 04 With Voice: 00:01:00 â˘Shopping and Spending Dialogue 04 No Voice: 00:01:00 â˘Shopping and Spending Dialogue 05 With Voice: 00:01:00 â˘Shopping and Spending Dialogue 05 No Voice: 00:01:00 â˘Shopping and Spending Dialogue 06 With Voice: 00:01:00 â˘Shopping and Spending Dialogue 06 No Voice: 00:01:00 â˘Shopping and Spending Dialogue 07 With Voice: 00:01:00 â˘Shopping and Spending Dialogue 07 No Voice: 00:01:00 â˘Shopping and Spending Dialogue 08 With Voice: 00:01:00 â˘Shopping and Spending Dialogue 08 No Voice: 00:01:00 â˘Travel: 00:02:00 â˘Travel No Voice: 00:02:00 â˘Holiday 1: 00:04:00 â˘Holiday 1 without voice: 00:04:00 â˘Holiday 2: 00:02:00 â˘Holiday 2 without voice: 00:02:00 â˘Travel and Holiday Dialogue 01 With Voice: 00:01:00 â˘Travel and Holiday Dialogue 01 No Voice: 00:01:00 â˘Travel and Holiday Dialogue 02 With Voice: 00:01:00 â˘Travel and Holiday Dialogue 02 No Voice: 00:01:00 â˘Travel and Holiday Dialogue 03 WIth Voice: 00:01:00 â˘Travel and Holiday Dialogue 03 No Voice: 00:01:00 â˘Travel and Holiday Dialogue 04 With Voice: 00:01:00 â˘Travel and Holiday Dialogue 04 No Voice: 00:01:00 â˘Travel and Holiday Dialogue 05 With Voice: 00:01:00 â˘Travel and Holiday Dialogue 05 No Voice: 00:01:00 â˘Travel and Holiday Dialogue 06 With Voice: 00:01:00 â˘Travel and Holiday Dialogue 06 No Voice: 00:01:00 â˘Travel and Holiday Dialogue 07 With Voice: 00:01:00 â˘Travel and Holiday Dialogue 07 No Voice: 00:01:00 â˘Travel and Holiday Dialogue 08 With Voice: 00:00:00 â˘Travel and Holiday Dialogue 08 No Voice: 00:01:00 â˘Travel and Holiday Dialogue 09 With Voice: 00:01:00 â˘Travel and Holiday Dialogue 09 No Voice: 00:01:00 â˘Travel and Holiday Dialogue 10 With Voice: 00:01:00 â˘Travel and Holiday Dialogue 10 No Voice: 00:01:00 â˘Travel and Holiday Dialogue 11 With Voice: 00:01:00 â˘Travel and Holiday Dialogue 11 No voice: 00:01:00 â˘Travel and Holiday Dialogue 12 With Voice: 00:01:00 â˘Travel and Holiday Dialogue 12 No Voice: 00:01:00 â˘Hobbies and Activities 01: 00:03:00 â˘Hobbies and Activities 01 Without Voice: 00:03:00 â˘Hobbies and Activities 02: 00:02:00 â˘Hobbies and Activities 02 without Voice: 00:02:00 â˘Hobbies and Interests Dialogue - 01 With Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 01 No Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 02 With Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 02 No Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 03 With Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 03 No Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 04 With Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 04 No Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 05 With Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 05 No Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 06 With Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 06 No Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 07 With Voice: 00:01:00 â˘Hobbies and Interests Dialogue - 07 No Voice: 00:01:00 â˘Food Drinks Dialogue 01 With Voice: 00:01:00 â˘Food Drinks Dialogue 01 No Voice: 00:01:00 â˘Food Drinks Dialogue 02 With Voice: 00:01:00 â˘Food Drinks Dialogue 02 No voice: 00:01:00 â˘Food Drinks Dialogue 03 With Voice: 00:01:00 â˘Food Drinks Dialogue 03 No Voice: 00:01:00 â˘Food Drinks Dialogue 04 With Voice: 00:01:00 â˘Food Drinks Dialogue 04 No Voice: 00:01:00 â˘Food Drinks Dialogue 05 With Voice: 00:01:00 â˘Food Drinks Dialogue 05 No Voice: 00:01:00 â˘Food Drinks Dialogue 06 With Voice: 00:01:00 â˘Food Drinks Dialogue 06 No Voice: 00:01:00 â˘Food Drinks Dialogue 07 With Voice: 00:01:00 â˘Food Drinks Dialogue 07 No Voice: 00:01:00 â˘Food Drinks Dialogue 08 With Voice: 00:01:00 â˘Food Drinks Dialogue 08 No Voice: 00:01:00 â˘Food Drinks Dialogue 09 With Voice: 00:01:00 â˘Food Drinks Dialogue 09 No Voice: 00:01:00 â˘Food Drinks Dialogue 10 With Voice: 00:01:00 â˘Food Drinks Dialogue 10 No Voice: 00:01:00 â˘Food Drinks Dialogue 11 With Voice: 00:01:00 â˘Food Drinks Dialogue 11 No Voice: 00:01:00 â˘Food Drinks Dialogue 12 With Voice: 00:01:00 â˘Food Drinks Dialogue 12 No Voice: 00:01:00 â˘Object and Shopping Story: 00:02:00 â˘Object and Shopping Story Without Audio: 00:02:00 â˘Home Story with voice: 00:02:00 â˘Home Story without voice: 00:02:00 â˘Food and Drinks Story: 00:01:00 â˘Food and Drinks story without voice: 00:01:00 â˘Activities Story 01 With Voice: 00:02:00 â˘Activities Story 01 No Voice: 00:02:00 â˘Activities Story 02 With Voice: 00:01:00 â˘Activities Story 02 without voice: 00:01:00 â˘Travelling and Holiday Story 01: 00:02:00 â˘Travelling and Holiday Story 01 No Voice: 00:02:00 â˘Travelling and Holiday Story 02 with voice: 00:01:00 â˘Travelling and Holiday Story 02 No Voice: 00:01:00 â˘Hobbies and Interests With Voice: 00:01:00 â˘Hobbies and Interests No Voice: 00:01:00
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Overview Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! Course Preview Learning Outcomes Understand how to build trust with your customer Develop the skills required for effective communication Learn how to deal with different types of customers Know the strategies to resolve customer-centric complaints Grasp the techniques of customer-compliant prevention and service recovery Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Complaint Management Complaint Prevention Who Should Take This Customer Care Complaints Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at ÂŁ14.99 or in PDF format at ÂŁ11.99. Career Pathâ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as Customer Care Executive Customer Service Manager Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Overview One of the most effective ways to understand people is through their body language. If you want to secure the power to understand people and their intentions better, master the art of body language. Our Body Language Training course can help you out. This course is broken down into bite-sized modules to help you understand the fundamentals of body language. Through these modules, you will learn how different parts of our body can convey messages. Along with explaining non-verbal communication, the course will also shed light on digital body language. Here, you will also develop the ability to decode the personalities of others through their body language. So, if you are interested in grasping this valuable skill set and excelling in your personal and professional life, enrol now! Course Preview Learning Outcomes Familiarise yourself with the fundamentals of non-verbal communication Understand the science of body language portrayed by different body parts Learn how to use digital body language Develop the skills to understand people and their personalities through their body language Build the skills for using your body language to express yourself Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Non-verbal communication Body language Identification Who Should Take This Body Language Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Body Language Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Body Language Training Certification After completing and passing the Body Language Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at ÂŁ14.99 or PDF format at ÂŁ11.99. Career Pathâ This exclusive Body Language Training will equip you with effective skills and abilities and help you explore career paths such as Body Language Experts Investigators Recruiter SEN Teacher Mental Health Counsellor Module 01: Understanding the Basics Understanding the Basics 00:44:00 Module 02: Non-Verbal Communication Non-Verbal Communication 00:38:00 Module 03: Science of Body Language - Head-Part 1 Science of Body Language - Head-Part 1 01:06:00 Module 04: Science of Body Language - Head-Part 2 Science of Body Language - Head-Part 2 00:53:00 Module 05: Science of Body Language - Hand Science of Body Language - Hand 01:32:00 Module 06: Science of Body Language - Mid Body Science of Body Language - Mid Body 01:08:00 Module 07: Science of Body Language - Lower Body Science of Body Language - Lower Body 01:01:00 Module 08: Understanding People Understanding People 00:59:00 Module 09: Personality and Types of It Personality and Types of It 00:47:00 Module 10: Digital Body Language Digital Body Language 00:56:00 Module 11: Use Body Language Use Body Language 00:59:00 Module 12: Persuasion or Manipulation Persuasion or Manipulation 00:41:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00