2439 Courses

Overview 'The customer is always right', is the well-known phrase every customer service and retail professional learns on their first day of work.  In this Diploma in Customer Service & Handling Complaints course, you will gain the skills and expertise to ensure successful customer interactions and keep your customers coming back and loyal to your brand. It will take you through the key elements of customer service, proper etiquette for communicating with customers, and how to meet customers' expectations every time.  Become an asset to the customer service team of your company by enrolling in this complete customer service skills training course today. Why buy this Diploma in Customer Service & Handling Complaints? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in Customer Service & Handling Complaints you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Diploma in Customer Service & Handling Complaints does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Diploma in Customer Service & Handling Complaints was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Diploma in Customer Service & Handling Complaints is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00

Focusing on you and your dog outside of a group class setting, in a 1-2-1 dog training session, can be really useful for you and your dog. We can focus on specific goals you may have, from teaching a dog a new game such as retrievals or flirt pole, to training for specific situation such good dog manners when guests come to our house. We can also develop a training plan to help address existing undesirable behaviours your experiencing such as your dog pulling on lead, your dog not performing recall, dog to dog reactivity, dog to person reactivity or even your dog chasing birds or squirrels.   1-2-1 dog training sessions are typically 1 hour or 1.5 hours long, depending on the issue, or number of things you want to look at in a single session. Training can be carried out in your home/ garden or out at an agreed location, such as a local park, if suitable for you and your dog's particular issue. I am also happy for you to travel to me to train your dog at an agreed location. 1-2-1 dog training prices: 1 hour = £60, including follow up report. 1.5 hours= £90, including follow up report. (Longer sessions can be arranged by agreement, priced on an individual basis.) Above prices are based on Dog Training being in and around Bishop's Stortford (IE Sawbridgeworth, Much Hadham, Little Hallingbury, Harlow, Puckeridge, Standon, Manudon), I am happy to travel, subject to agreed travel costs.

The inclusion of children with Down syndrome - expectations of behaviour By considering the learning profile of a child with Down syndrome and looking at areas of need this one day course will aim to address areas where difficult behaviours may develop. It will look at expectations, appropriate behaviour, including self help skills and go on to outline positive strategies by focusing on wanted behaviour.

🔥 Ignite Safety, Extinguish Risk: Hot Work Safety and Permitting Process Online Training Course! 🚧 Are you prepared to handle the heat and ensure safety in every hot work operation? Enroll in our Hot Work Safety and Permitting Process Online Training Course, a comprehensive program meticulously designed to equip you with the knowledge and strategies needed to execute hot work safely and efficiently. Join us on a journey where safety protocols meet proactive risk management, creating a culture of safety in every spark. 🌟 Module 1: Introduction to Hot Work Safety and Risk Assessment Kickstart your training with Module 1, providing a comprehensive introduction to hot work safety and risk assessment. Learn to identify potential hazards, assess risks, and lay the foundation for a proactive approach to ensuring safety in hot work environments. 🔥 Module 2: The Hot Work Permitting Process for Fire Prevention Master the art of fire prevention with Module 2, focusing on the hot work permitting process. Understand the critical steps in obtaining a hot work permit, ensuring compliance with safety regulations, and preventing fire-related incidents during hot work operations. 🤝 Module 3: Communication and Coordination for Specific Hot Work Activities Optimize your hot work operations with Module 3, dedicated to communication and coordination. Learn effective strategies for communicating specific hot work activities, ensuring a cohesive and well-coordinated approach to safety among all team members. 🚨 Module 4: Emergency Preparedness and Building a Strong Safety Culture Prepare for the unexpected with Module 4, focusing on emergency preparedness and building a strong safety culture. Develop the skills to respond confidently to emergencies, and establish a safety culture that prioritizes proactive risk management and prevention. 📊 Module 5: Hot Work Safety Monitoring and Safety Documentation Enhance your safety measures with Module 5, focusing on safety monitoring and documentation. Learn to monitor hot work activities, maintain comprehensive safety documentation, and ensure accountability in every step of the hot work process. 🌟 Module 6: Hot Work Safety Training Evaluation and Program Maintenance Cap off your training with Module 6, where you'll focus on evaluating hot work safety training and maintaining an effective program. Assess your team's proficiency, reinforce key concepts, and establish a routine for continuous improvement in your hot work safety program. 🚀 Why Choose Our Hot Work Safety and Permitting Process Online Training Course? Expert-Led Training: Learn from seasoned professionals and safety experts specializing in hot work safety. Interactive Learning: Engage in practical simulations, real-world scenarios, and interactive exercises to apply theoretical knowledge. Customizable Training: Tailor the course to suit the specific needs of your industry or organization, ensuring maximum relevance. Compliance Assurance: Align with industry standards and regulations, promoting a culture of safety and responsibility. Don't let sparks turn into flames! Enroll now in the Hot Work Safety and Permitting Process Online Training Course and empower yourself with the knowledge and skills needed to execute hot work safely and efficiently. Your journey to a safer and more controlled hot work environment begins here! 🔥✨🎓 Course Curriculum Module 1 Introduction to Hot Work Safety and Risk Assessment. Introduction to Hot Work Safety and Risk Assessment. 00:00 Module 2 The Hot Work Permitting Process for Fire Prevention. The Hot Work Permitting Process for Fire Prevention. 00:00 Module 3 Communication and Coordination for Specific Hot Work Activities. Communication and Coordination for Specific Hot Work Activities. 00:00 Module 4 Emergency Preparedness and Building a Strong Safety Culture. Emergency Preparedness and Building a Strong Safety Culture. 00:00 Module 5 Hot Work Safety Monitoring and Safety Documentation. Hot Work Safety Monitoring and Safety Documentation. 00:00 Module 6 Hot Work Safety Training Evaluation and Program Maintenance. Hot Work Safety Training Evaluation and Program Maintenance. 00:00

About this Virtual Instructor Led Training (VILT) This Virtual Instructor Led Training (VILT) course presents advanced methodologies that implement demand response and energy conservation programs in light of the integration of new technologies, regulatory changes and the accelerated penetration of renewable energy resources. This VILT course provides examples and case studies from North American and European jurisdictions covering the operational flexibilities on the demand side including requirements for new building codes to achieve zero net energy. The course describes a public agency's goals and objectives for conserving and otherwise reducing energy consumption and managing its demand for energy. This course presents the demand response implemented for economics and system security such as system balancing and relieving transmission congestion, or for system adequacy. The course also presents the principal attributes of conservation programs and the associated success criteria. In a system with increased penetration of renewable resources, demand response provides flexibility to system operators, helping them to maintain the reliability and the security of supply. Demand response is presented as a competitive alternative to additional power sources, enhancing competition and liquidity in electricity markets. The unique characteristics are discussed from a local, consumer centric and also from a system perspective bringing to life the ever changing paradigm for delivery energy to customers. Interoperability aspects and standards are discussed, as well as the consumer centric paradigm of Transactive Energy with IOT enabled flexibilities at system level, distribution networks and microgrids. The VILT course introduces the blockchain as a new line of defense against cyber threats and its increasing application in P2P transactions and renewable certificates. Our trainer's industry experience spans three decades with one of the largest Canadian utilities where she led or contributed to large operational studies and energy policies and decades of work with IEEE, NSERC and CIGRE. Our key expert also approaches to the cross sectional, interdisciplinary state of the art methodologies brings real life experience of recent industry developments. Training Objectives Innovative Digital Technologies How systems Facilitate Operational Flexibility on the Demand Side The Ecosystem of Demand Side Management Programs Advanced Machine Learning techniques with examples from CAISO Regulatory Policy Context and how to reduce regulatory barriers Industry Examples from NERC and ENTSO Relevant Industry standards: IEEE and IEC Manage Congestion with Distributed Operational Flexibilities: Grid to Distribution Controls; examples from NERC (NA) and ENTSO (Europe) Grid solutions with IEC 61850 communication protocols Decentralized grid controls The New Grid with accelerated V2G and Microgrids How DSM is and will be applied in Your System: Examples and discussions Target Audience Regulators and government agencies advising on public energy conservation programs All professionals interested in expanding their expertise, or advancing their career, or take on management and leadership roles in the rapidly evolving energy sector Energy professionals implementing demand side management, particularly in power systems with increased renewable penetration, to allow the much needed operational flexibility paramount to maintaining the reliability and stability of the power system and in the same time offering all classes of customers flexible and economical choices Any utility professional interested in understanding the new developments in the power industry Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total). Trainer Your first expert course leader is a Utility Executive with extensive global experience in power system operation and planning, energy markets, enterprise risk and regulatory oversight. She consults on energy markets integrating renewable resources from planning to operation. She led complex projects in operations and conducted long term planning studies to support planning and operational reliability standards. Specializing in Smart Grids, Operational flexibilities, Renewable generation, Reliability, Financial Engineering, Energy Markets and Power System Integration, she was recently engaged by the Inter-American Development Bank/MHI in Guyana. She was the Operations Expert in the regulatory assessment in Oman. She is a registered member of the Professional Engineers of Ontario, Canada. She is also a contributing member to the IEEE Standards Association, WG Blockchain P2418.5. With over 25 years with Ontario Power Generation (Revenue $1.2 Billion CAD, I/S 16 GW), she served as Canadian representative in CIGRE, committee member in NSERC (Natural Sciences and Engineering Research Council of Canada), and Senior Member IEEE and Elsevier since the 90ties. Our key expert chaired international conferences, lectured on several continents, published a book on Reliability and Security of Nuclear Power Plants, contributed to IEEE and PMAPS and published in the Ontario Journal for Public Policy, Canada. She delivered seminars organized by the Power Engineering Society, IEEE plus seminars to power companies worldwide, including Oman, Thailand, Saudi Arabia, Malaysia, Indonesia, Portugal, South Africa, Japan, Romania, and Guyana. Your second expert course leader is the co-founder and Director of Research at Xesto Inc. Xesto is a spatial computing AI startup based in Toronto, Canada and it has been voted as Toronto's Best Tech Startup 2019 and was named one of the top 10 'Canadian AI Startups to Watch' as well as one of 6th International finalists for the VW Siemens Startup Challenge, resulting in a partnership. His latest app Xesto-Fit demonstrates how advanced AI and machine learning is applied to the e-commerce industry, as a result of which Xesto has been recently featured in TechCrunch. He specializes in both applied and theoretical machine learning and has extensive experience in both industrial and academic research. He is specialized in Artificial Intelligence with multiple industrial applications. At Xesto, he leads projects that focus on applying cutting edge research at the intersection of spatial analysis, differential geometry, optimization of deep neural networks, and statistics to build scalable rigorous and real time performing systems that will change the way humans interact with technology. In addition, he is a Ph.D candidate in the Mathematics department at UofT, focusing on applied mathematics. His academic research interests are in applying advanced mathematical methods to the computational and statistical sciences. He earned a Bachelor's and MSc in Mathematics, both at the University of Toronto. Having presented at research seminars as well as instructing engineers on various levels, he has the ability to distill advanced theoretical concept to diverse audiences on all levels. In addition to research, our key expert is also an avid traveler and plays the violin. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

The Evolving Project Manager - Past, Present and Future Tom Kasel, 2019 recipient of the Project Management Institute Educational Foundation (PMIEF) Kerzner Award for Excellence in Project Management, presents his perceptions and interpretations of the 'The Evolving Project Manager'. In his session, Tom shares a historical perspective of the project management profession, noting the formation of the Project Management Institute (PMI). He travels a theoretical journey that transcends PMI leadership styles of transactional and transformational leadership perspectives.He continues this discussion by noting the need for additional theoretical migration to Values-Based Leadership-an emerging concept that addresses the cultural, spiritual, political needs and diversity of today's global markets. Tom looks to inspire the PM community with his observations, which have the potential to transition the industry by focusing on universal - individual values, beliefs (The 'Cosmic Core') and practices.

Your puppy training journey can begin before you even bring your puppy home. By ensuring you have the basics covered such as puppy crate training and puppy toilet training, you can start your journey off with your puppy in the best possible way.    Focusing on you and your puppy outside of a group class setting, in a 1-2-1 puppy training session, can be really useful for you and your puppy. We can focus on specific goals you may have, from teaching a puppy a new game such as retrievals or flirt pole, to training for specific situations such good puppy manners when guests come to our house. 1-2-1 puppy training sessions are typically 1 hour. Training can be carried out in your home/ garden or out at an agreed location, such as a local park, if suitable for you and your puppy goals. I am also happy for you to travel to me to train your dog at an agreed location. 1-2-1 puppy training prices: 1 hour = £60, including follow up report. Pre-arrival session= £30 (half hour) (Longer sessions can be arranged by agreement, priced on an individual basis.) Above prices are based on Dog Training being in and around Bishop's Stortford (IE Sawbridgeworth, Much Hadham, Little Hallingbury, Harlow, Puckeridge, Standon, Manudon), I am happy to travel, subject to agreed travel costs.

Enhance your skills in process control and instrumentation with EnergyEdge's comprehensive classroom training. Enroll now and take your career to new heights.

***24 Hour Limited Time Flash Sale*** Workplace Health & Safety & Employment law Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you looking forward to enhancing your company culture by ensuring employees' health and safety? Or delving into the world of compliance? Look no further. Unveiling the comprehensive bundle - 'Workplace Health & Safety & Employment Law', specifically curated to augment your understanding of critical workplace safety standards and the complex fabric of UK employment law. Enrich your skills with two distinct Quality Licence Scheme (QLS) endorsed courses that delve into Health and Safety at Workplace and First Aid at Work. Upon successful completion, these courses present you with tangible certificates, serving as valuable additions to your professional portfolio. The learning journey doesn't end here, for this bundle also encapsulates five distinct courses, each accredited by CPD QS, focusing on workplace safety in various contexts such as confined spaces, lone worker safety, ladder safety, site management safety, and warehouse safety. Key Features of the Workplace Health & Safety & Employment law Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Workplace Health & Safety & Employment law bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Health and Safety at Workplace QLS Course 02: First Aid at Work QLS Course 03: UK Employment Law Fundamentals 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Working in Confined Spaces Course 02: Lone Worker Safety Course 03: Ladder Safety Course 04: Site Management Safety Training Scheme (SMSTS) Course 05: Warehouse Safety In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Workplace Health & Safety & Employment law courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Comprehensive understanding of safety protocols in diverse workplace settings. Proficiency in UK Employment Law Fundamentals. Mastery of First Aid procedures at the workplace. In-depth knowledge of safety measures for working in confined spaces. Ability to ensure safety for lone workers. Competence in using ladders safely in a work environment. Proficiency in site management safety and warehouse safety procedures. The 'Workplace Health & Safety & Employment Law bundle encapsulates a holistic approach to critical safety measures and the nuances of employment law. With QLS-endorsed courses and CPD QS-accredited modules, it offers an exhaustive perspective on vital workplace subjects. The dynamic blend of courses facilitates the exploration of distinct safety aspects in multiple environments and imparts a thorough understanding of UK employment law. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance their understanding of UK employment law. Individuals wanting to master safety protocols across various work environments. Managers responsible for enforcing workplace health and safety measures. Employees aspiring to increase their awareness and mitigate risks at the workplace. Career path Health and Safety Advisor: £40,000 First Aid Officer: £30,000 Employment Law Specialist: £45,000 Site Manager: £50,000 Warehouse Safety Officer: £35,000 Lone Worker Safety Specialist: £38,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** QLS Endorsed Business, Commercial and Property Law Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unlock a world of legal expertise with our comprehensive course bundle - "Business, Commercial and Property Law". Comprised of eight insightful courses, this bundle includes three Quality Licence Scheme (QLS) endorsed programs, namely Business, Commercial and Property Law Certificate, providing you a well-rounded theoretical foundation. Immerse yourself in our QLS-endorsed courses, each providing a hardcopy certificate, while deepening your understanding of Business, Commercial and Property Law. Further, enrich your learning with five relevant CPD QS accredited courses, focusing on CyberSecurity Law, Anti-Money Laundering (AML), UK Employment Law, Property Law & Taxation, and Criminal Law & Police. Key Features of the QLS Endorsed Business, Commercial and Property Law Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our QLS Endorsed Business, Commercial and Property Law bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Business Law QLS Course 02: Commercial law QLS Course 03: Property Law 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: UK Employment Law Fundamentals Course 02: Cyber Security Law Online Course Course 03: AML for Business Owner Course 04: Tax Accounting Course 05: Financial Analysis In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our QLS Endorsed Business, Commercial and Property Law courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Obtain an in-depth understanding of International, Business and GDPR laws. Gain insights into the aspects of CyberSecurity Law and AML training. Understand UK Employment Law fundamentals and Property Law & Taxation. Learn about Criminal Law & Police procedures. Develop an understanding of how to implement GDPR in different contexts. Understand the complexities of business law and its application. The QLS Endorsed Business, Commercial and Property Law bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in QLS Endorsed Business, Commercial and Property Law. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the QLS Endorsed Business, Commercial and Property Law bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals with a career interest in international or business law. Legal professionals seeking to deepen their understanding of GDPR. Business executives aiming to gain a comprehensive understanding of law. Career path International Law Consultant: Median salary of £80,000 per annum. Business Law Advisor: Average salary of £70,000 per annum. GDPR Compliance Officer: Average salary ranging from £45,000 to £65,000 per annum. CyberSecurity Legal Advisor: Median salary of £75,000 per annum. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included