8509 Courses

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

EMDR Therapy and Suicidality: A one day interactive webinar

Duration 1 Days 6 CPD hours This course is intended for The audience for this course includes professionals who are new to Looker who are interested in leveraging Looker for data analysis, visualization, and reporting. The course is designed for individuals seeking to gain a comprehensive understanding of Looker's functionalities and apply these skills in their organizations to drive data-driven decision-making. Overview Working in a hands-on learning environment led by our expert facilitator, you'll explore and gain: Solid foundation in Looker's platform: Acquire a comprehensive understanding of Looker's key features, functionality, and interface, enabling you to effectively utilize the platform for your data analysis and visualization needs. Proficiency in LookML and data modeling: Develop essential skills in Looker's unique data modeling language, LookML, to create efficient and customized data models tailored to your organization's specific requirements. Expertise in creating Explores: Learn how to build, customize, and save Explores with dimensions, measures, filters, and calculated fields, empowering you to analyze your data and uncover valuable insights in a short amount of time. Mastery of dashboard design and visualization: Gain the skills to design visually appealing and informative dashboards, create various types of visualizations, and customize them to effectively communicate your data story. Improved content organization with folders and boards: Understand how to effectively use folders and boards in Looker to organize, manage, and discover content, making your data insights easily accessible for you and your team. Looker Basics: Quick Start to Analyzing and Visualizing Data using Looker is a one day, hands-on course designed to equip professionals from a variety of backgrounds with the knowledge and skills needed to harness the full potential of their data using Looker's powerful platform. With the guidance of our expert trainers, you will gain a basic understanding of Looker's features, enabling you to create visually engaging, interactive, and insightful reports and dashboards to drive informed decision-making. Throughout this interactive workshop, you will explore Looker's key functionalities, including connecting to data sources, mastering LookML, building custom Explores, and designing captivating dashboards. With about 40% of the course dedicated to hands-on labs and a guided project, you will have ample opportunity to apply the skills you've learned in real world scenarios. Don't miss this opportunity to elevate your data analysis and visualization capabilities, enhance your professional skill set, and unlock the power of data-driven decision making. Getting Started with Looker Overview of Looker and its key features Navigating the Looker interface Connecting to Data Sources and LookML Basics Setting up and managing data connections Exploring database schemas Understanding LookML: Looker's data modeling language Creating and Customizing Explores Building and customizing Explores Adding dimensions, measures, and filters Creating calculated fields Data Visualization and Dashboard Design Creating visualizations using Looker's visualization library Customizing chart types, colors, and labels Displaying visualizations in dashboards Organizing Content with Folders and Boards Introduction to folders and boards in Looker Creating and managing folders for organizing content Setting up boards for easy content discovery Hands-on Workshop and Project Participants work on a guided project to apply the skills learned Wrap-up and Q&A Additional course details: Nexus Humans Looker Basics: Quick Start to Analyzing and Visualizing Data using Looker (TTDVLK01) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Looker Basics: Quick Start to Analyzing and Visualizing Data using Looker (TTDVLK01) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Master the ins and outs of golf cart etiquette and safety. This course offers guidance on operation, maintenance, and risk management. Join now!

Course Overview: Microsoft 365 Mastery Welcome to Microsoft 365 Mastery, a comprehensive course designed to empower individuals with the skills and knowledge needed to leverage the full potential of Microsoft 365 and its suite of applications. In this course, you will explore the diverse functionalities of Microsoft 365, covering its key components and applications through a structured series of modules. Module 1: Overview of Microsoft 365 and Its Applications Gain a comprehensive understanding of Microsoft 365, including its core components and applications. Explore how Microsoft 365 enhances productivity and collaboration in modern workplaces. Module 2: OneDrive and SharePoint Online Delve into OneDrive and SharePoint Online, powerful cloud-based storage and collaboration platforms. Learn how to efficiently manage files, collaborate on documents, and organize content using these tools. Module 3: Microsoft Teams and Outlook Discover the collaborative power of Microsoft Teams and the productivity features of Outlook. Explore how Teams facilitates seamless communication and collaboration, while Outlook helps manage emails, calendars, and tasks effectively. Module 4: Microsoft Planner and Forms Master Microsoft Planner for task management and project coordination, and learn to create surveys and quizzes using Microsoft Forms. Explore how these tools streamline workflow and gather valuable insights. Module 5: Power Automate and 365 Security Features Unlock the potential of automation with Power Automate, and explore essential security features within Microsoft 365. Learn to automate repetitive tasks and safeguard sensitive data effectively. Module 6: Admin Center and Accessibility Navigate the Microsoft 365 Admin Center and understand its role in managing user accounts, licenses, and security settings. Learn about accessibility features to ensure inclusivity and compliance within your organization. Module 7: Collaborative Editing and Integration with Other Tools Explore collaborative editing features across Microsoft 365 applications and discover how they enhance teamwork and productivity. Learn about integration possibilities with third-party tools to extend the capabilities of Microsoft 365. Module 8: Best Practices and Migration Strategies Acquire best practices for deploying and managing Microsoft 365 within your organization. Understand migration strategies to seamlessly transition from legacy systems to Microsoft 365 while minimizing disruptions.   Throughout the course, you will engage in hands-on exercises, case studies, and practical demonstrations to reinforce your learning and develop valuable skills applicable to real-world scenarios. By the end of this course, you will emerge as a proficient Microsoft 365 user equipped to drive productivity, collaboration, and innovation within your organization. Join us on this journey to Microsoft 365 mastery! Course Curriculum Module 1_ Overview of Microsoft 365 and Its Applications Overview of Microsoft 365 and Its Applications 00:00 Module 2_ OneDrive and SharePoint Online OneDrive and SharePoint Online 00:00 Module 3_ Microsoft Teams and Outlook Microsoft Teams and Outlook 00:00 Module 4_ Microsoft Planner and Forms Microsoft Planner and Forms 00:00 Module 5_ Power Automate and 365 Security Features Power Automate and 365 Security Features 00:00 Module 6_ Admin Center and Accessibility Admin Center and Accessibility 00:00 Module 7_ Collaborative Editing and Integration with Other Tools Collaborative Editing and Integration with Other Tools 00:00 Module 8_ Best Practices and Migration Strategies Best Practices and Migration Strategies 00:00

Description Social Media Strategist Skills Training - Complete Video course is designed for any aspiring individual who wants specialised knowledge

Do you know what the key skills graduate employers look for? Most employers often emphasise on industry-standard skills

Journey through the enigmatic world of parapsychology, understanding the unseen and challenging conventional beliefs.

This course will help you learn the programming fundamentals with Python 3. It is designed for beginners in Python and is a complete masterclass. This course will help you understand Python GUI, data science, full-stack web development with Django, machine learning, artificial intelligence, Natural Language Processing, and Computer Vision.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for: Solutions Architects and Engineers who perform cloud migrations IT Project Managers who are involved in projects related to migrating existing workloads to the AWS Cloud Overview This course is designed to teach you how to: Explain the various cloud migration strategies Assess cloud migration readiness Discover your portfolio and plan for migration Plan and design your application migration strategy Perform and validate application migration to the cloud Optimize your applications and operations after migrating to the cloud Migrating to AWS focuses on planning and migrating existing workloads to the AWS Cloud. The course covers various cloud migration strategies with a detailed discussion on each phase of the migration process, including portfolio discovery, application migration planning and design, migration execution, and post-migration validation and application optimization. This course is designed for Solutions Architects and Engineers who perform cloud migrations, have an understanding of core AWS services and design patterns covered in Architecting on AWS. This course is also available to IT project managers involved in the planning of those migrations who have completed AWS Technical Essentials Module 1: Migrating to AWS ? Overview Migration process 'Mental Model' Cloud Migration Strategies Comparing Cloud Migration Strategies Cloud Center of Excellence (CoE) Cloud Migration Readiness Assessment AWS Cloud Migration Process Group activity: Creating a high-level migration plan Module 2: Discovery and analysis Migration Process Roadmap AWS Migration Methodology AWS Application Discovery Service Portfolio Analysis Hands-on lab 1: Performing discovery Module 3: Migration planning and design (part I) AWS Migration Hub Pricing and Availability Process Group activity: Creating a detailed migration plan Module 3: Migration planning and design (continued) Application migration ordering Application prioritization criteria Defining success criteria Migration methodology Designing for migration Module 4: Migration, integration, and validation Migration considerations Data migration AWS Snow Services AWS Data Migration Service (DMS) Server migration Demonstration: Server migration service Hands-on lab 2 : Migrating databases to AWS EC2 Hands-on lab 3 : Migrating databases to Amazon Aurora Module 5: Operations and optimization On premises vs. cloud IT operations Optimizing in the AWS Cloud Case study: Optimizing an application