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In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

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Description: By this Microsoft Office 2016 Word Advanced Level - Complete Video Course you will be introduce with the advanced level of Microsoft Word 2016. This advanced level will help you to broad up your knowledge which you got from the intermediate level. Here you will learn how to work with tables of content, footnotes and endnotes, how to insert bibliographies and indexes, how to use comments, track changes including accepting and rejecting changes, compare and combine documents, how to use mail merge and create envelope and labels, protect document ,use bookmarks, add watermarks, and customize the Ribbon, and more. You can join this course, if you have intermediate skills and knowledge with Microsoft Word 2016 and want to take another step forward or want to learn the topics covered in this course in the 2016 interface. So, don't be late, come and join this course now. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2016 Word Advanced Level - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2016 Word Advanced Level - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Manipulating Images Integrate Pictures and Text FREE 00:15:00 Adjust Image Appearance 00:09:00 Insert Other Media Elements 00:02:00 Using Custom Graphic Elements Create Text Boxes and Pull Quotes 00:06:00 Add WordArt and Other Text Effects 00:05:00 Draw Shapes 00:07:00 Create Complex Illustrations with SmartArt 00:08:00 Collaborating on Documents Prepare a Document for Collaboration 00:09:00 Mark Up a Document 00:06:00 Review Markups 00:04:00 Merge Changes from Other Documents 00:06:00 Adding Document References and Links Add Captions 00:06:00 Add Cross References 00:08:00 Add Bookmarks 00:05:00 Add Hyperlinks 00:06:00 Insert Footnotes and Endnotes 00:05:00 Add Citations and a Bibliography 00:11:00 Securing a Document Suppress Information 00:07:00 Set Formatting and Editing Restrictions 00:06:00 Restrict Document Access 00:02:00 Add a Digital Signature to a Document 00:04:00 Using Forms to Manage Content Create Forms 00:09:00 Modify Forms 00:03:00 Automating Repetitive Tasks with Macros Automate Tasks by Using Macros 00:10:00 Create a Macro 00:19:00 Mock Exam Mock Exam- Microsoft Office 2016 Word Advanced Level - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2016 Word Advanced Level - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  Microsoft Publisher is created as a task-based desktop publishing tool. It is more flexible and powerful authoring software compared to Microsoft Word. In this course, you will learn the basic skills, knowledge, and information about Publisher Advanced level and how to import your final text from Word into Publisher to finalise the publication you did. You will appreciate Microsoft's work that emphasises that this application is an easy-to-use and less expensive alternative to other publication software. This course will provide you with the necessary skills, knowledge and information of Microsoft Publisher.  Who is the course for? Professionals who want to learn about the Microsoft Publisher. People who have an interest in the basics and features of the Publisher. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Publisher Advanced Level course is a useful qualification to possess and would be beneficial for professions like the following positions: Administrative Assistant PA Secretary Administrator Office Manager. Microsoft Publisher Advanced Level Module One - Getting Started 00:30:00 Module Two - Advanced Content Options 01:00:00 Module Three - Working with Text 01:00:00 Module Four - Working with Pictures 01:00:00 Module Five - Working with Shapes 01:00:00 Module Six - Working with Graphics and Objects 01:00:00 Module Seven - Working with Page Layout 01:00:00 Module Eight - Using Master Pages 01:00:00 Module Nine - Working with Merges 01:00:00 Module Ten - Creating a Catalog 01:00:00 Module Eleven - Working with Publication Information 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities - Microsoft Publisher Advanced Level 00:00:00 Mock Exam Mock Exam-Microsoft Publisher Advanced Level 00:20:00 Final Exam Final Exam-Microsoft Publisher Advanced Level 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The knowledge of Microsoft Word is a must for both employee and business owners. Even students, teachers, researchers and people from all background need to know the application because of its versatile use. The advanced course on Microsoft Word allows the learner to know the advanced features of the most used program. Microsoft Word 2016 Advanced will teach you the procedures for creating more advanced documents. You will know how to add reference marks or notes, the ways of simplifying and managing large contents, how to create forms, how to secure a document or how to handle document versions. After completing the course, you will know almost all the advanced techniques for creating an outstanding document. Learning Outcomes: Changing user information, sharing documents, working with comments and comparing document changes Collaborate on documents by reviewing them, merging changes and co-authoring Discover how to best use reference tools, like captions, cross-references, bookmarks, hyperlinks, footnotes, endnotes, citations and bibliographies Working with master documents and subdocuments Adding cover page; creating an index, table of contents, and ancillary tables; and managing outlines to simplify and manage large documents Suppressing information from a document, setting editing restrictions, adding digital signature platforms, and restricting document access Find out techniques for saving and exporting form data, along with creating and manipulating forms Using SharePoint Server with Word in order to create, compare and combine different document versions Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Word 2016 Advanced is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Word 2016 Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Collaborating on Documents Modify User Information 00:15:00 Share a Document 00:30:00 Work with Comments 00:15:00 Compare Document Changes 00:15:00 Review a Document 00:15:00 Merge Document Changes 00:15:00 Coauthor Documents 00:15:00 Adding Reference Marks and Notes Add Captions 00:15:00 Add Cross-References 00:15:00 Add Bookmarks 00:15:00 Add Hyperlinks 00:15:00 Insert Footnotes and Endnotes 00:15:00 Add Citations 00:30:00 Insert a Bibliography 00:15:00 Simplifying and Managing Long Documents Insert Blank and Cover Pages 00:15:00 Insert an Index 00:30:00 Insert a Table of Contents 00:30:00 Insert an Ancillary Table 00:15:00 Manage Outlines 00:30:00 Create a Master Document 00:30:00 Securing a Document Suppress Information 00:30:00 Set Editing Restrictions 00:30:00 Add a Digital Signature to a Document 00:15:00 Restrict Document Access 00:15:00 Forms Create Forms 00:30:00 Manipulate Forms 00:15:00 Form Data Conversion 00:15:00 Managing Document Versions Create a New Document Version 00:30:00 Compare Document Versions 00:15:00 Merge Document Versions 00:15:00 Activities Activities - Microsoft Word 2016 Advanced 00:00:00 Mock Exam Mock Exam- Microsoft Word 2016 Advanced 00:20:00 Final Exam Final Exam- Microsoft Word 2016 Advanced 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Professional Presenter Training provides you with the knowledge and skill building in the planning, preparation and delivery of truly engaging presentations. Exploring all aspects of concept, design and delivery, you will gain a range of tools and techniques to help you plan and deliver engaging and effective presentations to a range of audiences. You'll learn how to use specific tools and techniques for presentation creation and delivery which will enable you to conduct powerful presentations that engage your audience every time. This course will give you the framework needed to develop and deliver an effective, memorable presentation. You will learn proven tips and examples that will guide you through the presentation process no matter how large the audience. Who is this course for? Excel 2019 Intermediate is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Excel 2019 Intermediate is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Intro Introduction 00:01:00 Section 01 Linking Worksheets and Workbooks 00:07:00 Linking Worksheets with 3D References 00:05:00 Understanding the Consolidate Feature 00:06:00 Section 02 What are Range Names 00:06:00 Creating Range Names Using the Name Box and Define Name 00:06:00 Creating Range Names Using Create from Selection 00:03:00 Section 03 Understanding the Differences Between Sorting and Filtering 00:03:00 Sorting Lists 00:07:00 Filtering Lists 00:06:00 Creating Subtotals 00:05:00 Section 04 Creating Tables and Understanding the Benefits 00:06:00 Understanding the Elements of a Table 00:05:00 Formatting a Table 00:05:00 Sorting and Filtering Tables 00:04:00 Filtering with Slicers 00:07:00 Calculating with Tables 00:06:00 Removing Erroneous Table Data 00:05:00 Exporting, Refreshing, and Converting Tables 00:05:00 Section 05 What is Conditional Formatting 00:03:00 Conditional Formatting-HIghlight Cells and Top Bottom Rules 00:06:00 Conditional Formatting-Data Bars, Icon Sets, and Color Scales 00:06:00 Using Custom Fonts and Colors 00:03:00 Using Custom Conditional Formatting 00:05:00 Modyfing or Removing Conditional Formatting 00:04:00 Section 06 What are Charts 00:06:00 Forecasting with Trendlines 00:05:00 Creating a Chart Template 00:04:00 Displaying Trends with Sparklines 00:08:00 Creating Charts 00:05:00 Understanding Chart Elements 00:05:00 Modifying Chart Elements 00:05:00 Changing and Moving Charts 00:03:00 Filtering a Chart 00:04:00 Formatting Charts 00:13:00 Adjusting Numbering 00:06:00 Creating Dual Axis Charts 00:05:00 Section 07 What is a PivotTable 00:05:00 Creating a PivotTable 00:07:00 Working with the PivotTable Fields Pane 00:10:00 Basic Data Organization and Analysis with PivotTables 00:08:00 Formatting PivotTables 00:05:00 Creating a PivotChart 00:04:00 Modifying and Formatting a PivotChart 00:04:00 Using Slicers and Timeline Slicers 00:08:00 Section 08 Using the PivotTable and PivotChart Wizard 00:03:00 Adding a Calculated Field 00:04:00 Adding a Calculated Item 00:04:00 Applying Conditional Formatting to a PivotTable 00:06:00 Creating Filter Pages for a PivotTable 00:04:00 Enabling the PowerPivot Add-in 00:11:00 Recap Recap 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

About Course Advanced C++: Master the Language of Champions Learn the advanced C++ concepts and techniques you need to build high-performance software applications. In this comprehensive course, you will learn: Generic programming with templates Metaprogramming with constexpr and reflection Advanced object-oriented programming techniques Concurrency and parallelism Performance optimization This course is designed for experienced C++ programmers who want to take their skills to the next level. You will learn from an experienced C++ developer who will teach you the concepts and skills you need to succeed. By the end of this course, you will be able to: Write high-performance, efficient, and maintainable C++ code. Use advanced C++ features to solve complex problems. Design and implement complex software applications. Build a portfolio of real-world C++ applications Throughout the course, you will work on a variety of hands-on projects to build your skills and create a portfolio of real-world C++ applications. Enroll today and start your journey to becoming a C++ expert! Bonus: Get access to the instructor's personal collection of C++ resources. Why learn advanced C++? C++ is a powerful and versatile language that can be used to build a wide variety of software applications. It is also one of the most in-demand languages in the software industry. Learning advanced C++ will give you a significant advantage in the job market and allow you to build more complex and sophisticated software applications. Here are some of the benefits of learning advanced C++: C++ is a high-performance language that can be used to build fast and efficient software applications. C++ is a versatile language that can be used to build a wide variety of software applications, including operating systems, embedded systems, games, and more. C++ is an in-demand language in the software industry, and there are many job opportunities for C++ programmers. Learning advanced C++ will give you a significant advantage in the job market and allow you to build more complex and sophisticated software applications. So what are you waiting for? Enroll in this course today and start your journey to becoming a C++ expert! What Will You Learn? Learn to program with one of the most powerful programming languages that exists today, C++ Master on every advanced C++ programming topics Learn to code C++ from scratch for application development Coding advanced problem statements using the C++ concepts Setting up a local C++ coding environment to create your own coding practices Develop skills on real-world class, object and methods programming techniques Learn how to implement C++ templates, template functions, and classes How to handle error, exception handling and catch real time app errors Apply overloading methods and deep inheritance to how code reusing for your development Polymorphism and abstract classes to implemeting secure code in multiple methods Learn to Apply overloading techniques in C++, Dynamic operators and conversions Course Content Getting Started with C++ Introduction Course Curriculum Getting Started on Windows, Mac or Linux How to Ask Great Questions FAQ's Get and Installing Visual Studio Creating Project C++ Hello World Program Compile and Run a CPP program C++ Object Oriented Programming (theory) Introduction What Are oops Data Structures What Are Access Modifiers C++ Classes Introduction Creating a Class Creating an Objects Class Methods Adding Parameters Constructors Constructor with Parameters The Destructor Get and Set Methods Access Modifiers Static Members C++ Objects and Methods Introduction Constant Objects and Functions Pointers to Class and Object Array of Objects C++ Operator Overloading Introduction Overloading the Equality Operator Overloading the Stream Insertion Operator Overloading the Stream Extraction Operator Overloading the Binary Arithmetic Operators Overloading the Assignment Operators Overloading the Unary Operators Overloading the Subscript Operator Inline Functions C++ Inheritance and Polymorphism Introduction Inheritance Protected Members Constructors and Inheritance Destructors and Inheritance Overriding Methods Polymorphism Abstract Classes Final Classes and Methods Deep Inheritance and Methods Multiple Inheritance C++ Error Handling and Exceptions Introduction What Are Exceptions Throwing an Exception Catching an Exception Catching Multiple Exceptions Create Custom Exceptions C++ Templates Introduction Creating a Function Template Function Template Arguments Overloading a Function Template Creating a Class Template Templates with Multiple Parameters A course by Sekhar Metla IT Industry Expert Xpert Learning RequirementsGood to have C++ basic, intermediate to start hereNo software is required in advance of the course (all software used in the course is free) Audience C++ Advanced level developers curious about programming Anyone interested in learning the Advanced concepts of C++ Anyone who wants to grasp the concept with real-world examples of coding Anyone who wants to become a proficient software developer Anyone who wants to become an independent programmer Audience C++ Advanced level developers curious about programming Anyone interested in learning the Advanced concepts of C++ Anyone who wants to grasp the concept with real-world examples of coding Anyone who wants to become a proficient software developer Anyone who wants to become an independent programmer

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Description: This Microsoft Office 2010 Excel Intermediate - Complete Video Course builds on the skills and concepts taught in Excel 2010: Basic. You will learn how to use multiple worksheets and workbooks efficiently, and you will start working with more advanced formatting options including styles, themes, and backgrounds, create informative, eye-catching charts and harness the power of Excel's data analysis and filtering tools, how to create outlines and subtotals, how to create and apply cell names, and how to work with tables. You will save workbooks as Web pages, insert and edit hyperlinks, and learn to share workbooks by email. In addition, you'll find out how easy it is to create macros that let you manipulate data with the push of a button. You'll also discover how to use Goal Seek and Solver and apply them to real-world problems. And you'll set yourself apart from the casual Excel user by adding time-saving functions to your repertoire. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2010 Excel Intermediate - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2010 Excel Intermediate - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Using Multiple Worksheets and Workbooks Using Multiple Workbooks 00:05:00 Linking Worksheets with 3-D Formulas 00:05:00 Linking Workbooks 00:09:00 Managing Workbooks 00:04:00 Advanced Formatting Using Special Number Formats 00:10:00 Using Functions to Format Text 00:09:00 Working with Styles 00:08:00 Working with Themes 00:07:00 Other Advanced Formatting 00:17:00 Outlining and Subtotals Outlining and Consolidating Data 00:13:00 Creating Subtotals 00:06:00 Cell and Range Names Creating and Using Names 00:14:00 Managing Names 00:07:00 Tables Sorting and Filtering Data 00:09:00 Advanced Filtering 00:08:00 Working with Tables 00:10:00 Web and Sharing Features Saving Workbooks as Web Pages 00:05:00 Using Hyperlinks 00:06:00 Sharing Workbooks 00:03:00 Advanced Charting Chart Formatting Options 00:05:00 Combination Charts 00:08:00 Graphical Elements 00:11:00 Documenting and Auditing Auditing Features 00:05:00 Comments in Cells and Workbooks 00:04:00 Protection 00:08:00 Workgroup Collaboration 00:09:00 Templates and Settings Application Settings 00:08:00 Built-in Templates 00:04:00 Creating and Managing Templates 00:05:00 PivotTables and PivotCharts Working with PivotTables 00:14:00 Rearranging PivotTables 00:06:00 Formatting PivotTables 00:03:00 Using PivotCharts 00:04:00 Mock Exam Mock Exam- Microsoft Office 2010 Excel Intermediate - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2010 Excel Intermediate - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00