474 Courses

Dental Hygiene Maintenance Training Overview The Dental Hygiene Maintenance Training Online Course offers a comprehensive guide to achieving and maintaining optimal oral health. This course covers all aspects of dental hygiene—from understanding dental anatomy and disease prevention to learning correct brushing techniques, dietary advice, and care for children’s and elderly oral health. You’ll explore common oral conditions, prevention strategies, and the importance of regular check-ups. Special modules also introduce herbal oral care and denture maintenance, making this course a practical, well-rounded training for both personal and professional use. Whether you want to improve your own dental habits or gain foundational knowledge to support a career in dental care, this course delivers easy-to-follow, practical content you can apply every day. Learning Outcomes Understand the fundamentals of dental hygiene and oral health. Identify the benefits of consistent personal dental care. Learn the structure and function of teeth and gums. Apply effective brushing, flossing, and rinsing techniques. Recognise common dental and oral diseases and their symptoms. Understand the relationship between diet and dental health. Provide appropriate oral care for children. Explore natural and herbal alternatives in oral hygiene. Adapt to new challenges and continuous learning opportunities. Learn how to care for and maintain dentures. Who Is This Course For This course is ideal for individuals looking to improve their own oral care routine, parents responsible for their children’s dental hygiene, caregivers, and anyone interested in dental health. It’s also helpful for beginners exploring a future in dental assisting or healthcare support roles. Eligibility Requirements There are no formal entry requirements. This course is open to anyone interested in dental hygiene. A good understanding of English is recommended for best learning experience. Entry Requirements Age Requirement: Applicants must be 16 or older, making the course accessible to both young learners and adults. Academic Background: No prior qualifications required, open to all backgrounds. Language Proficiency: A good understanding of English is essential, as all lessons are in English. Numeracy Skills: Basic writing and numeracy skills are needed to follow the course content. Why Choose Us Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited Access to course content on mobile, tablet or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path While this course is designed primarily for personal development, it can also support a career in healthcare or dental care. It provides a strong foundation for roles such as dental assistant, dental receptionist, care worker, or anyone involved in health and wellness industries.

Phlebotomy: Phlebotomy Online Training Expose Your Career in Healthcare, our unique Phlebotomy: Phlebotomy course, is now available! Do you want to start a career in the expanding healthcare sector as a phlebotomy specialist? Do you have a burning desire to make a real difference in the world through phlebotomy? Look nowhere else! Our thorough Phlebotomy: Phlebotomy course is intended to provide you the knowledge and abilities you need to develop into a proficient phlebotomist. The phlebotomy course is the best option for students who want the flexibility to study when and how they want. To educate you everything you need to know about the field of phlebotomy, a professional development team created a Phlebotomy course. The Phlebotomy course will give you a thorough overview of the Phlebotomy: Phlebotomy industry as well as the knowledge and abilities needed to succeed as a phlebotomist. From the Phlebotomy: Phlebotomy course, you will learn a number of practical skills. Such as how to use venipuncture equipment, accurately insert a needle, discard used needles to prevent cross-contamination, record findings, and analyse blood samples. This Phlebotomy: Phlebotomy course also covers anatomy and physiology of veins as well as the procedures to be used for venipuncture. The Phlebotomy: Phlebotomy course is created to allow the learner to acquire the necessary abilities to properly perform venipuncture techniques ranging from basic to advanced while minimising preanalytical mistakes. Don't miss out on this incredible opportunity to launch your career in the healthcare industry as a Phlebotomy: Phlebotomy expert! Join up right away for the Phlebotomy course to realise your full potential! Main Course: Level 3 Phlebotomist Training Free Courses are including with this Phlebotomist: Phlebotomist Course Along with The Phlebotomist Course, We Offer a free Medical Secretary & Receptionist Course Along with The Phlebotomist Course, We Offer a free Medical Terminology Course Special Offers of this Phlebotomy: Phlebotomy Course This Phlebotomy: Phlebotomy Course includes a FREE PDF Certificate. Lifetime access to this Phlebotomy: Phlebotomy Course Instant access to this Phlebotomy: Phlebotomy Course Get FREE Tutor Support to this Phlebotomy: Phlebotomy Course Phlebotomy: Phlebotomy Online Training The professionally designed Phlebotomy: Phlebotomy Training course will teach you everything you need to know about the field of phlebotomy. In-depth information about the phlebotomy field as well as the knowledge and abilities needed to succeed as a phlebotomist will be given to you in the Phlebotomy: Phlebotomy Training course. Phlebotomy: Phlebotomy Online Training Everyone may enrol in the Phlebotomy: Phlebotomy course. Individuals who are employed in the healthcare industry, nurses, medical assistants, and laboratory techs, pre-medicine students and medical students are the main target of this Phlebotomy course. Requirements Phlebotomist: Phlebotomy Online Training To enrol in this Phlebotomy: Phlebotomy Course, students must fulfil the following requirements. To join in our Phlebotomy: Phlebotomy Course, you must have a strong command of the English language. To successfully complete our Phlebotomy: Phlebotomy Course, you must be vivacious and self driven. To complete our Phlebotomy: Phlebotomy Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Phlebotomy: Phlebotomy Course. Career path Phlebotomist: Phlebotomy Online Training You will be able to find a well-paying career if you complete the Phlebotomy: Phlebotomy Course. Following completion of the Phlebotomy: Phlebotomy course, you can pursue the following career choices, each with an estimated annual salary: Phlebotomist: £21,363 Healthcare Assistant: £23,526 Lab Technician: £21,737 Phlebotomy Technician: £26,170

Overview Admin, Secretarial & PA: Admin, Secretarial & PA Course Online Introducing: Admin, Secretarial & PA Online Course Are you ready to unlock your full potential and take your administrative career to new heights? Look no further! Welcome to the Admin, secretarial & PA: Admin, secretarial & PA Course. This extensive Admin, Secretarial & PA course empowers professionals like you with the essential skills and knowledge needed to excel in today's fast-paced business world. Our Admin, secretarial & PA: Admin, secretarial & PA Course is designed by industry experts and packed with practical insights, our comprehensive Admin, Secretarial & PA course is tailored to meet the unique challenges faced by administrative professionals. Our Admin, secretarial & PA: Admin, secretarial & PA Course covers a wide range of topics, from mastering time management and effective communication to advanced administrative strategies. Our Admin, Secretarial & PA course ensures that you gain the skills and knowledge required to excel in every aspect of your role. Our Admin, secretarial & PA: Admin, secretarial & PA Course content is constantly updated to reflect the latest industry trends and best practices. Stay ahead of the curve by taking the Admin, Secretarial & PA course, the most relevant skills that employers are seeking in administrative professionals today. With our online platform, you can access the Admin, Secretarial & PA course materials at your convenience, fitting your learning around your existing commitments. Main Course: Executive Secretary & PA Training Course Free Courses included with Admin, secretarial & PA: Admin, secretarial & PA Course: Along with Executive Secretary & PA Training Course you will get free Minute Taking Along with Executive Secretary & PA Training Course you will get free Networking Skills Training Along with Executive Secretary & PA Training Course you will get free Communication Skills Course Special Offers of this Admin, secretarial & PA: Admin, secretarial & PA Course: This Admin, secretarial & PA: Admin, secretarial & PA Course includes a FREE PDF Certificate. Lifetime access to this Admin, secretarial & PA: Admin, secretarial & PA Course Instant access to this Admin, secretarial & PA: Admin, secretarial & PA Course 24/7 Support Available to this Admin, secretarial & PA: Admin, secretarial & PA Course Description Admin, Secretarial & PA: Admin, Secretarial & PA Course Online Whether you are an aspiring administrative assistant, an experienced secretary, or a seasoned personal assistant, this Admin, Secretarial & PA course will provide you with the tools you need to thrive as a Admin, Secretarial & PA and make a lasting impact in any organisation. Upon successful completion of the Admin, Secretarial & PA course, you will receive a prestigious certificate of Admin, Secretarial & PA to showcase your new skills and enhance your professional profile. Stand out from the crowd and open doors to exciting career opportunities as an Admin, Secretarial & PA. Who is this course for? Admin, Secretarial & PA: Admin, Secretarial & PA Course Online This Admin, secretarial & PA: Admin, secretarial & PA Course is designed for existing secretarial/administrative workers seeking advancement or newcomers seeking their first professional position. Requirements Admin, Secretarial & PA: Admin, Secretarial & PA Course Online To enrol in this Admin, secretarial & PA: Admin, secretarial & PA Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Admin, secretarial & PA: Admin, secretarial & PA Course. Be energetic and self-motivated to complete our Admin, secretarial & PA: Admin, secretarial & PA Course. Basic computer Skill is required to complete our Admin, secretarial & PA: Admin, secretarial & PA Course. If you want to enrol in our Admin, secretarial & PA: Admin, secretarial & PA Course, you must be at least 15 years old. Career path Admin, Secretarial & PA: Admin, Secretarial & PA Course Online After completing this Admin, secretarial & PA: Admin, secretarial & PA Course, you may be able to pursue a variety of promising career opportunities, such as: Office Assistant or Executive PA Receptionist Personal Concierge Executive Assistant

Lab Technician: Lab Technician Course Unlock the Power of Lab Technician: Lab Technician Course: Enrol Now! Do you want to develop your skills as a lab technician: lab technician or pursue a career in it? If yes, sign up for this Lab Technician: Lab Technician Course to get the knowledge and abilities required to become more organised and productive. The goal of the Lab Technician: Lab Technician Course was to provide participants a thorough grasp of Lab technician: lab technician with a focus on legal ideas, best practices, and underlying competence. The lab technician: lab technician course explains the function of the Lab Technician: Lab Technician Course as well as laboratory safety, ethics, equipment, and instruments. As a lab technician: lab technician, you will be familiar with medical language, paperwork, and specimen collecting and management. This Lab Technician: Lab Technician Course explains all the responsibilities of a lab technician: lab technician in pathology, professional growth job choices, and much more. Sign up for the Lab Technician: Lab Technician Course to increase your output at work. Main Course: Lab Technician Course Free Courses included with Lab Technician: Lab Technician Course Course 01: Medical Terminology Course Course 02: Medical secretary & receptionist Course Special Offers of this Lab Technician: Lab Technician Course: This Lab Technician: Lab Technician Course includes a FREE PDF Certificate. Lifetime access to this Lab Technician: Lab Technician Course Instant access to this Lab Technician: Lab Technician Course 24/7 Support Available to this Lab Technician: Lab Technician Course [ Note: Free PDF certificate as soon as completing the This Lab Technician: Lab Technician Course] Lab Technician: Lab Technician Course This Lab Technician: Lab Technician Course consists of 19 modules. Course Curriculum of Lab Technician: Lab Technician Course Module 01: Introduction to Lab Technician Role Module 02: Laboratory Safety and Ethics Module 03: Laboratory Equipment and Instruments Module 04: Medical Terminology and Documentation Module 05: Specimen Collection and Handling Module 06: Basic Laboratory Techniques Module 07: Hematology and Blood Analysis Module 08: Clinical Chemistry Module 09: Microbiology and Microscopic Examination Module 10: Immunology and Serology Module 11: Histology and Cytology Module 12: Urinalysis and Body Fluid Analysis Module 13: Quality Control and Assurance in the Laboratory Module 14: Laboratory Information Systems (LIS) Module 15: Emerging Technologies in Laboratory Diagnostics Module 16: Introduction to Hematology Module 17: Introduction to Pathology Module 18: Role of a Lab Technician in Pathology Module 19: Professional Development and Career Paths Assessment Method of Lab Technician: Lab Technician Course After completing Lab Technician: Lab Technician Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Lab Technician: Lab Technician Course After completing the Lab Technician: Lab Technician Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Lab Technician: Lab Technician Course Enrolling in this Lab Technician: Lab Technician Course will enhance your resume and provide you with the chance to research the following positions Requirements Lab Technician: Lab Technician Course To enrol in this Lab Technician: Lab Technician Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Lab Technician: Lab Technician Course. Be energetic and self-motivated to complete our Lab Technician: Lab Technician Course. Basic computer Skill is required to complete our Lab Technician: Lab Technician Course. If you want to enrol in our Lab Technician: Lab Technician Course, you must be at least 15 years old. Career path Lab Technician: Lab Technician Course This training curriculum will be helpful to UK residents looking for new Lab Technician: Lab Technician Course work prospects.

Gain essential skills in medical office management with the Medical Assistant Diploma. Learn medical terminology, record-keeping, confidentiality, and more. Perfect for aspiring medical assistants and healthcare professionals. Start your career today!

Overview of Medical & Clinical Administrator In the heart of the UK's bustling healthcare sector lies the pivotal role of the Medical & Clinical Administrator – the backbone of healthcare's organisational structure. The healthcare industry is vast, with medical & clinical administrators serving as the linchpins holding medical processes together. This Medical & Clinical Administrator course offers a unique opportunity to immerse oneself in this thriving sector. You'll understand the very fabric of healthcare's administrative realm, from mastering medical jargon to safeguarding patient confidentiality. With the healthcare sector in the UK consistently growing, individuals with expertise in medical & clinical administration find themselves in significant demand. Become a part of this ever-evolving industry, and let this Medical & Clinical Administrator course be your compass. The gateway to your future in the healthcare administrative domain beckons. Are you ready? This Medical & Clinical Administrator course covers the following topics: Understand core concepts in medical & clinical administration. Organise schedules and manage medical records efficiently. Implement effective filing systems, ensuring patient confidentiality. Navigate medical jargon, terminology, and IT applications. Uphold workplace safety and manage stocks effectively. Comprehend medical coding, billing, legal aspects, and ethics. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Medical & Clinical Administrator course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Medical & Clinical Administrator is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Medical & Clinical Administrator course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Medical & Clinical Administrator Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Medical & Clinical Administrator Module 1: Introduction to Medical and Clinical Administration 00:18:00 Module 02: Organise Schedules 00:20:00 Module 3: Maintaining Medical Records 00:21:00 Module 4: Effective Filing Systems in Medical Offices 00:15:00 Module 5: Confidentiality in a Medical Environment 00:12:00 Module 6: Controlling Stocks and Supplies 00:10:00 Module 7: Medical Jargon and Terminology 00:25:00 Module 8: Maintaining Workplace Safety 00:18:00 Module 9: Information Technology in Health Care 00:14:00 Module 10: Medical (Clinical) Coding and Billing 00:20:00 Module 11: Legal aspects and Ethics 00:20:00

Office admin considers the heart of an office. He coordinates activities, distributes responsibilities, supervises staffs, keeps a record of office supplies and places order while requires. As much as efficient in administrative skill, he gets much value and demand in the corporate world. If you are interested to pursue a high position in this role, take a look at our Office Admin Diploma course. The precise contents guide you further to establish your career as an office admin in a sound bite. The course gradually teaches you the role and responsibilities of an office admin. Besides, it instructs you how to manage employees, coordinate important tasks, and motivate staffs in order to bring the utmost success of your individual as well as organizational growth. Additionally, the course enhances your skills to distinguish right and wrong to take the precise decision at the time. Overall, the course aims to ensure your top-most position in the role of an office admin, teaching you all the relevant aspects related to the job. Who is the course for? This course is ideal for those wanting to improve their base skills in office administrative tasks This course would be ideal for people who want to start working as a receptionist, office administrator, office manager, administrative assistant or personal assistant Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Business Writing Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Office Management Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Bookkeeping & Payroll Module One - Introduction 00:30:00 Module Two - Basic Terminology 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word for Beginners 00:00:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint for Beginners 00:00:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Office Admin Diploma 00:30:00 Final Exam Final Exam - Office Admin Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Executive Secretary & PA Training Course Online For confident candidates with outgoing personalities and a relentless attention to detail, the field of Secretary & PA Diploma services is wide open. Professional personal assistants (PAs) are the ultimate multitaskers, hired to manage the personal affairs and activities of those they support. Some secretaries and PAs work for large corporations, while others are hired by a single executive, entrepreneur, or influential figure. Regardless of which path you take, becoming a trusted and respected PA or Secretary opens the door to a world of incredible career opportunities. Personal qualities and character, as well as hard skills, are important for success as a PA or secretary. It's simply a matter of learning the roles of PAs and secretaries in order to prepare for a rewarding career in the field. This Executive Secretary & PA Training could be the key to your dream job. Transform your ambition and enthusiasm into a rewarding career for life by studying from home at your own pace and time. Learn how to handle a wide range of essential office administration tasks, as well as how to write important business letters and handle complex mail and shipping requirements. Making travel arrangements on behalf of others, organising meetings and events, the importance of time management as a PA, and how to become a better communicator are also covered in the course. Why choose this Executive Secretary & PA Training Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Executive Secretary & PA Training Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Executive Secretary & PA Training Course.. Other Benefits of This Executive Secretary & PA Training Course FREE PDF Certificates Lifetime Access Free Retake Exam Expert Tutor Support Main Course: Executive Secretary & PA Training Course Free Courses Course 01: Level 2 Certificate in Law and Legal Work Course 02: Level 4 Diploma In Paralegal Studies [ Note: Free PDF certificate will provide as soon as completing the Executive Secretary & PA Training Course] Executive Secretary & PA Training Course Online Our Executive Secretary & PA Training course has been designed to equip you with the essential knowledge and skills needed to become an expert executive secretary or personal assistant and will give you all the practical knowledge & credentials that you need to excel in your new role. Enrol on our Executive Secretary & PA Training course today and begin your journey to improve your career prospects with the latest skills and the power of self-belief! Learning Outcomes After completing this Executive Secretary & PA Training course, learner will be able to: Understand personal assistant fundamentals Understand business telephone approaches Understand information regarding shipping and mail services Understand travel arrangements Understand outline setting up conferences and meetings Understand management of time Understand systems for record keeping and filing Understand business writing techniques Understand communication skills Understand customer service Understand basics of microsoft office skills Assessment Method of Executive Secretary & PA Training Course After completing Executive Secretary & PA Training Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Executive Secretary & PA Training Course After completing the Executive Secretary & PA Training course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Executive Secretary & PA Training Course Online This Executive Secretary & PA Training course is designed for existing secretarial/administrative workers seeking advancement or newcomers seeking their first professional position. Requirements Executive Secretary & PA Training Course Online To enrol in this Executive Secretary & PA Training Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Executive Secretary & PA Training Course. Be energetic and self-motivated to complete our Executive Secretary & PA Training Course. Basic computer Skill is required to complete our Executive Secretary & PA Training Course. If you want to enrol in our Executive Secretary & PA Training Course, you must be at least 15 years old. Career path Executive Secretary & PA Training Course Online After completing this Executive Secretary & PA Training course, you may able to pursue a formal position in professional Executive PA services such as: Personal Executive Assistant Receptionist Office Assistant Support Secretary Office Manager Personal Concierge Executive Assistant

Learn to make your raw images more beautiful and appealing with a few simple tricks and easy to follow instructions! This photo editing course aims at providing you with a complete guideline to edit photos in Adobe Lightroom Classic CC and Adobe Lightroom CC. With this course, you will discover engaging lessons that incorporate Adobe Lightroom Classic CC, Adobe Lightroom CC, and Adobe Lightroom CC on a smartphone. Each and every topic of this course is presented in an easy to grasp manner. You will also develop your skills by learning a range of Photoshop techniques such as adjustment and white balance, vibrant and colour strength and many more. On completion, you will be able to manipulate images according to the need and create eye-catching photographs for branding and marketing. Work with this popular program to its full potential, whether you are using Lightroom Classic CC, Lightroom CC or Lightroom on the smartphone! Who is the course for? This course is ideal for those wanting to improve their base skills in office administrative tasks This course would be ideal for people who want to start working as a receptionist, office administrator, office manager, administrative assistant or secretary Entry Requirement for this photo editing course: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module: 01 0 Lightroom Course Promo 00:02:00 0.1 Promo for Lightroom CC Course 00:02:00 0.1 Promo Video Lightroom Classic CC Course 00:02:00 1.1 Course Introduction 00:03:00 1.1 Into Video 00:02:00 1.1 Intro Video V2 00:04:00 Module: 02 2.1 Importing 00:08:00 2.2 Organizing with Collections 00:07:00 2.4 Face Tagging 00:03:00 Module: 03 3.1 Enhancing Eyes 00:06:00 3.1 Crop and Rotate in Lightroom Classic CC 00:05:00 3.2 Whitening Teeth 00:03:00 3.2 Crop and Straighten 00:11:00 3.3 Exposure in Lightroom Classic CC 00:06:00 3.3 Smoothing Skin 00:02:00 3.4 Color and Saturation in Lightroom Classic CC 00:09:00 3.4 Removing Wrinkles 00:07:00 3.5 Enhancing Lips & Changing Lip Color 00:04:00 3.5 Presence Clarity and Saturation Jon 00:05:00 3.5 Sharpening and Noise Reduction in Lightroom Classic CC 00:07:00 3.6 Cheek Enhancements and Face Contouring 00:05:00 3.6 Tone Curve 00:07:00 3.6 Vignettes, Grain and Dehaze in Lightroom Classic CC 00:06:00 3.7 Exporting in Lightroom Classic CC 00:10:00 3.7 full portrait editing techniques 00:11:00 3.7 HSL 00:07:00 3.8 Lens Corrections in Lightroom Classic CC 00:05:00 3.9 Split Tone in Lightroom Classic CC 00:05:00 3.10 Removing Blemishes with the Heal and Clone Tools in Lightroom Classic CC 00:08:00 3.11 Graduated, Radial and Brush Adjustments in Lightroom Classic CC 00:10:00 3.12 Adjustment Brush Presets in Lightroom Classic CC 00:03:00 3.12 Calibrate Your Camera Profile 00:08:00 3.13 Range Masks in Lightroom Classic CC 00:05:00 3.13 Range Masks in Lightroom Classic CC 00:05:00 Module: 04 4.1 Full Edit - Car 00:15:00 4.1 The Adjustment Brush 00:04:00 4.1 Using, Creating, and Importing Presets 00:05:00 4.2 Color Profiles 00:04:00 4.2 Full Edit - Starry Sky 00:10:00 4.2 Radial Filter 00:03:00 4.3 Full Edit - Woman and Dog 00:15:00 4.3 Graduated Filter 00:05:00 4.3 Speed Up Your Editing Workflow 00:04:00 4.4 Full Edit - Snowy Landscape 00:11:00 4.4 Panorama 00:04:00 4.4 Spot Healing Brush 00:05:00 4.5 Full Edit - Icy River 00:12:00 4.5 HDR 00:03:00 4.6 Automatically Fix Exposure & White Balance 00:02:00 4.6 Full Edit - Surfs Up 00:10:00 4.7 Full Edit - Wildlife Bird 00:15:00 4.8 Full Edit - Roses are Red 00:11:00 Module: 05 5.1 Enhance Eyes and Change Eye Color 00:08:00 5.1 Exporting Photos from Lightroom 00:09:00 5.2 Adding a Watermark Lightroom 00:04:00 5.2 Whitening Teeth 00:03:00 5.3 Smoothing Skin 00:02:00 5.4 Removing Wrinkles 00:05:00 5.5 Enhancing Lips & Changing Lipstick Color 00:03:00 5.6 Enhancing Cheeks _ Face Contouring 00:08:00 5.7 Full Portrait Edit 00:07:00 Module: 06 6.1 Moonscape 00:11:00 6.1 Portrait of a Woman 00:20:00 6.2 Landscape Editing 00:07:00 6.2 Night Edit 00:15:00 6.3 Long Exposure 00:14:00 6.3 Ocean Flash Portrait 00:09:00 6.4 Group Photo Edit 00:16:00 6.4 Product Photo 00:12:00 6.5 Nature 00:09:00 6.5 Portrait With No Flash 00:05:00 6.6 Action 00:08:00 6.6 Lightroom To Match Color For Corporate Branding Images 00:06:00 6.7 Landscape 00:12:00 6.8 Travel 00:13:00 6.9 Couples Portrait 00:18:00 6.10 Architecture Photo 00:18:00 6.11 Aerial Photo 00:09:00 6.12 Street Photo 00:14:00 6.13 Macro Photo 00:10:00 6.14 Pet Photo 00:10:00 6.15 Maternity Couple Photo 00:12:00 6.16 Interior Nursery 00:13:00 6.17 Portrait of a Man 00:19:00 6.18 Sports Photo 00:10:00 Module: 07 7.1 Intro To Lightroom Mobile 00:03:00 7.1 The Map Module 00:04:00 7.2 Syncing Lightroom Mobile 00:08:00 7.2 The Book Module 00:10:00 7.3 Edit Lightroom Mobile 00:09:00 7.3 The Slideshow Module 00:10:00 7.4 Lightroom Mobile Organizing and Sharing 00:05:00 7.4 The Print Module 00:08:00 7.5 The Web Module 00:06:00 Module: 08 8.1 Conclusion and Thank You 00:02:00 8.1 Using Lightroom Presets 00:04:00 8.2 Installing Lightroom Presets 00:03:00 Module: 09 9.1 Calibrate Your Monitor 00:03:00 9.2 Color Checker Passport 00:10:00 9.3 Tablets 00:08:00 9.4 Catalogues 00:11:00 9.5 Brighten and Whiten Teeth and Eyes 00:04:00 9.6 Remove Wrinkles in Lightroom 00:05:00 9.7 Create a Panorama in Lightroom 00:03:00 9.8 Remove Red-Eye 00:01:00 9.9 Soften Skin in Lightroom 00:03:00 9.10 Reduce Noise in Your Photos 00:05:00 Module: 10 10.1 Google NIK 00:17:00 Module: 11 11.1 full lightroom session workflow 00:07:00 Module: 12 12.1 Conclusion 00:01:00 Resources Resources - Complete Guide to Adobe Lightroom Classic CC & CC - Photo Editing Masterclass 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00