Level 3 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited
Level 7 Diploma (FREE QLS Endorsed Certificate) | 10 CPD Courses + 10 Certificates | CPD Accredited | Lifetime Access
Level 7 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited
Level 7 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 150 CPD Points|CPD & CiQ Accredited
Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 250 CPD Points|CPD & CiQ Accredited
Level 5 Diploma(FREE QLS Endorsed Certificate)| 12 CPD Courses+12 PDF Certificates| 150 CPD Points| CPD & CiQ Accredited
Level 4 Diploma (Free QLS Endorsed Certificate) | 12-in-1 Bundle | Free Certificates | CPD Accredited | Lifetime Access
Level 4 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 150 CPD Points|CPD & CiQ Accredited
Course Description: Become equipped to handle workplace emergencies with our Level 3 Award in Emergency First Aid at Work (RQF) Course. This comprehensive training covers various first aid scenarios, empowering participants to qualify as Emergency First Aiders and fulfil the statutory requirements of the Health and Safety (First Aid) Regulations 1981. Recognized by OFQUAL at level 3, this course prepares learners to administer crucial first-aid interventions in the workplace. Learning Outcome: Upon completion of the course, participants will master key first-aid techniques, including: Prioritizing first aid incidents Administering CPR and resuscitation Managing bleeding, shock, and minor injuries Conducting casualty examinations Providing adults with basic life support Addressing strains, sprains, burns, and suspected spinal injuries Understanding responsibilities and reporting protocols Maintaining and utilizing first aid kits Handling head injuries and concussion return-to-play protocols Course Audience: Ideal for individuals with specific responsibilities to provide first aid at work or in voluntary/community activities. Our industry-specific emergency first aid at work courses cater to various sectors, including transport, security, catering, construction, office environments, supermarkets, and entertainment venues. Assessment and Re-qualification: Participants, aged at least 14 years, must communicate effectively in English. The course involves practical activities and ongoing assessment. Certification is awarded upon meeting the criteria. Typically delivered over 1 day (6 hours, including a lunch break). Corporate or Group Booking: Enjoy special discounts for corporate or group bookings. Our trainers can conduct on-site training tailored to your organization's needs. Course Fee: Enroll in our Level 3 Award in Emergency First Aid at Work Course for a special price of £79.99, covering all charges. How to Book: Book online via PayPal, debit/credit card, invoice, or bank transfer. Alternatively, visit our office or contact us by phone to secure your spot. Booking confirmation will be emailed instantly. Assistance Needed? For inquiries or assistance, contact our dedicated team via phone or email. We're committed to supporting you throughout your learning journey. Contact us today for guidance and assistance.
Description Call Centre Management diploma In the modern world of business, the critical part of any ambitious company that is fast growing is its call centre. In spite of there being available a variety of modern methods of interaction with customers, like social media, etc; the telephone still remains one of the efficient tools to ensure that you are heard by your clients and vice versa. That is one of the reasons why the role of a professional call centre manager remains very significant. Our Call Centre Management Diploma Course is designed in such a way that the managers in a call centre can acquire the skills and techniques required to manage this specific environment in an effective manner. Students attain certification in the ability to put into application the best and latest practices and also in setting high standards for updated call centre operations. The importance of having a qualified and well-managed team in order to achieve the best working environment and an increased level of efficiency on a daily basis is covered during the duration of the course. Insights into the optimum and most systematic approach for the achievement of excellence in call centre operations are covered by this course. Apart from the benefits listed above, students will study various other competencies required for the management of a modern professional call centre. What you will learn 1: Introduction to Call Centre 2: Call Centre Business Models and Drivers 3: Developing Organisational Structure and Roles 4: Building a Call Centre of Your Own 5: Choosing the Outsourcing Choice 6: Right People, Right Place, Right Time: Resource Management Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.