4965 Courses

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Technology and innovation and its profound impact on financial operations Technology adoption indeed comes with risks, particularly around data security and privacy. As CFOs, we must ensure robust cybersecurity measures and adhere to strict data protection regulations. It requires ongoing investment in secure systems, staff training, and proactive monitoring to mitigate risks and protect sensitive financial information. Change management is also crucial. The adoption of new technologies requires proper planning, training, and cultural adjustments. As CFOs, we need to foster a culture that embraces innovation and continuous learning. Clear communication about the benefits and objectives of technology adoption is essential to gain buy-in and drive successful implementation. Fantastic insights! Now, let’s discuss the future. What emerging technologies do you foresee shaping the future of finance functions? One area that holds immense potential is blockchain technology. Its decentralised and transparent nature has the potential to streamline financial transactions, enhance auditability, and revolutionize supply chain finance. We’re closely monitoring blockchain’s development and exploring pilot projects to leverage its benefits. I agree, blockchain is a game-changer. Additionally, as the internet of things (IoT) expands, we anticipate new opportunities and challenges. CFOs will need to adapt to the influx of real-time data from interconnected devices, leveraging this information to optimize financial processes, enhance risk management, and improve operational efficiencies. Before we wrap up, any final thoughts or advice for our CFO audience? Embrace technology and view it as an opportunity rather than a threat. Invest in understanding the technological landscape and its implications for finance. Stay curious, adapt, and be open to change. Technology will continue to evolve, and as CFOs, we must evolve with it. Absolutely. Collaboration is key. Engage with IT teams, industry peers, and external experts to stay informed about the latest technological advancements. By fostering partnerships and sharing knowledge, we can collectively navigate the ever-changing technology landscape and drive innovation within our organisations. https://www.fdcapital.co.uk/podcast/technology-and-innovation-and-its-profound-impact-on-financial-operations/ Tags Online Events Things To Do Online Online Conferences Online Science & Tech Conferences #technology #innovation #financial #impact #operations

Payroll courses in London | Online Courses | Distance Learning Course Overview: Broken down into practical modules this course is a very popular and well-received introduction to moving from manual payroll to computerised payroll, and it incorporates all the new government requirements for RTI reporting Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. What support is available? Free high-quality course materials Tutorial support Highly equipped IT lab Student Discount with NUS card Exam fees and exam booking service Personalised individual study plan Specialist Career Management service State of the Art Virtual Learning Campus Free Sage Payroll Software Duration 6 Weeks Study Options Classroom Based - Osborne Training offers Daytime and Weekend sessions for Payroll Training Course from London campus. Online Live - Osborne Training offers Live Online sessions for Sage Payroll Training Classes through the Virtual Learning Campus. Distance Learning - Self Study with Study Material and access to Online study Material through Virtual Learning Campus. Benefits for Trainees Sage Payroll Qualifications open new doors to exciting careers, as well as extending payroll skills if you are currently employed. State of the Art Virtual Learning Campus Start your own payroll bureau Work in small businesses A payroll career can lead to great things Update your knowledge of Sage payroll Improve your employability prospects A career path into payroll Ideal Continuing Professional Development course Gain a qualification to boost your CV Option to gain IAB accredited qualification Start your training immediately without having to wait for the new term to begin Certification You will receive a certificate from Osborne Training once you finish the course. You have an option to get an IAB Certificate subject to passing the IAB exam or Sage certified exam. Syllabus Advanced processing of the payroll for employees Preparation and use of period end HMRC forms and returns preparation of internal reports Maintaining accuracy, security and data integrity in performing payroll tasks. Deductions - Pension schemes and pension contributions Processing the payroll -complex income tax issues Processing Payroll Giving Scheme Processing Statutory Adoption Pay (SAP) Advanced Income tax implications for company pension schemes Student Loan repayments Processing Holiday Payments Processing Car Benefit on to the Payroll System Attachment of Earnings Orders & Deductions from Earnings Orders Leavers with complex issues Advanced processing of statutory additions and deductions Recovery of statutory additions payments - from HMRC Completing the processing of the payroll Complex Reports and payments due to HMRC Introduction to Auto-enrolment Cost Centre Analysis Advanced, routine and complex payroll tasks Calculation of complex gross pay

Register on the Health & Safety and Wellbeing in Care today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Health & Safety and Wellbeing in Care is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Health & Safety and Wellbeing in Care Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Health & Safety and Wellbeing in Care, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Duration 3 Days 18 CPD hours This course is intended for Server administrators Network engineers Systems engineers Consulting systems engineers Technical solutions architects Network administrators Storage administrators Network managers Cisco integrators and partners Overview After taking this course, you should be able to: Describe and implement Fibre Channel, zoning, and N-Port Virtualization (NPV) features on Cisco UCS Describe and implement Fibre Channel over Ethernet (FCoE) on Cisco UCS Describe Cisco UCS policies for service profiles Describe Cisco Adapter Fabric Extender (FEX) and Single Root I/O Virtualization Describe and implement Role-Based Access Control (RBAC) on Cisco UCS Describe and implement external authentication providers on Cisco UCS Manager Describe and implement key management on Cisco UCS Manager Describe Cisco UCS Director Describe and implement Cisco Intersight Describe the scripting options for Cisco UCS Manager Describe and implement monitoring on Cisco UCS Manager The Configuring Cisco Unified Computing System (DCCUCS) v1.0 shows you how to deploy, secure, operate, and maintain Cisco Unified Computing System? (Cisco UCS©) B-series blade servers, Cisco UCS C-Series, and S-Series rack servers for use in data centers. You will learn how to implement management and orchestration software for Cisco UCS. You will gain hands-on practice: configuring key features of Cisco UCS, Cisco UCS Director, and Cisco UCS Manager; implementing UCS management software including Cisco UCS Manager and Cisco Intersight?; and more. Implementing Cisco UCS Storage Area Network (SAN) SAN Introduction Cisco UCS Fabric Interconnect Fibre Channels modes Named VSANs Cisco UCS Fibre Channel and FCoE Storage Connectivity Describing Cisco UCS Policies for Service Profiles Storage Policies and Profiles Basic Input Output System (BIOS) Policies Boot Policy Intelligent Platform Management Interface (IPMI) Policies Scrub Policies Maintenance Policies Describing Cisco Adapter FEX and Single Root I/O Virtualization Cisco FEX Overview Cisco Adapter FEX Single Root I/O Virtualization Implementing RBAC on Cisco UCS RBAC in Cisco UCS Users, Roles, and Privileges Functions of Organizations and Locales Effective Rights of a User Implementing External Authentication Providers Options for External Authentication Providers Implementing Key Management on Cisco UCS Manager Public Key Infrastructure Implementing Cisco UCS Director Cisco UCS Director Overview Policies, Virtual Data Centers, and Catalogs Cisco UCS Director Virtualization Support Managing Compute with Cisco UCS Director Cisco UCS Manager Orchestration Self-Service Portal Reporting and Monitoring in Cisco UCS Director Implementing Cisco Intersight Cisco UCS Director Overview Important Features of Cisco Intersight Describing the Scripting Options for Cisco UCS Manager Cisco UCS Manager XML API Cisco UCS Management Information Tree Managed Object Browser Cisco UCS PowerTool Cisco UCS Python Software Development Kit (SDK) Implementing Key Management on Cisco UCS Manager Public Key Infrastructure Implementing Cisco Intersight Cisco Intersight Overview Important Features of Cisco Intersight Describing the Scripting Options for Cisco UCS Manager Cisco UCS Manager XML API Cisco UCS Management Information Tree Managed Object Browser Cisco UCS Manager PowerTool Cisco UCS Python SDK Implementing Monitoring on Cisco UCS Manager Logging Sources in Cisco UCS Manager Port Monitoring Capabilities of Cisco UCS Manager Simple Network Management Protocol (SNMP) Security Ramifications Cisco UCS Manager Call Home Feature Lab outline Configure Pod-Specific Device Aliases Configure Zoning Configure VSANs in Cisco UCS Manager Configure Unified Ports on Cisco UCS Fabric Interconnects Install and Boot VMware Elastic Sky X Integrated (ESXi) on Cisco UCS from the FCoE Logical Unit Number (LUN) via FCoE Configure RBAC Configure Cisco UCS Manager to Authenticate Users via Open Lightweight Directory Access Protocol (OpenLDAP) Configure a Trusted Point and Key Ring in Cisco UCS Manager Configure Cisco UCS with Cisco Intersight Configure Cisco UCS Manager Using Scripting Implement Syslog and Call Home Additional course details: Nexus Humans Cisco Configuring Cisco Unified Computing System v1.0 (DCCUCS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Configuring Cisco Unified Computing System v1.0 (DCCUCS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Firefighters respond to fires, accidents and other incidents where there are risks to life and property. Firefighter jobs today are very challenging, stressful, and rewarding at the same time. Following a career in fire services are commendable and honourable but indeed not easy. While many jobs require aspirants to have a wide range of skills, being a firefighter is a prime example. So, whether you're an expert or a beginner, this Firefighter Training course covers everything you need to know. Enrol now and start thriving. With the finest and award-winning course, you can take your professional skills to a whole new phase! Don't waste time on ineffective learning; instead, study the Firefighter Training and benefit from an expertly designed, cost-effective training experience. Through the online training course, learn from industry experts and easily equip yourself with the practical knowledge and skills you need to succeed in your chosen career. The firefighter training course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. The firefighter training course focuses on the roles and responsibilities of a firefighter. This course incorporates all the vital understandings that a firefighter requires, such as - types of fire, stages of fire, the fire triangle evacuation, and protection measures. Subsequently, through the course, you will develop knowledge and skills on the procedures to save people with disabilities. Moreover, along the course, you will demonstrate an understanding of fire extinguishers, fire prevention, fire risk assessment, and many more. Last but not least, with this comprehensive course, you will illustrate the perception of the health and safety regulations for a firefighter, emergency first aid and personal protective equipment. What will I learn from this Firefighter Training course? An overview of the roles and responsibilities of a firefighter Procedures about health and safety regulations for a firefighter Understand the classification of fire and more Explore the vital facts and procedures of fire risk assessment Understand the evacuation and safety arrangements in the event of a fire Strengthen your knowledge of the emergency evacuation procedures for persons with disabilities Familiarise with the fire extinguisher and fire prevention Deepen your understanding of emergency first aid and personal protective equipment. On top of everything, you will get a certificate that includes 10 CPD points which will help make a mark for yourself in the competitive job market. This certificate will also help you create an impression of self-reliance and dedication that will surely attract prospective employers to prioritise your job application. Enrol in this Firefighter Training course today and open doors to enchanting career opportunities ahead. Experts created the Training course to provide a rich and in-depth training experience for all students who enroll in it. Enroll in the Training course right now and you'll have immediate access to all of the Training course materials. Then, from any internet-enabled device, access the Training course materials and learn when it's convenient for you. Start your learning journey straight away with this Training course and take a step toward a brighter future! Why Prefer this Training Course? Opportunity to earn a certificate accredited by CPD after completing this Training course Student ID cardwith amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) ****Course Curriculum**** Here is the curriculum breakdown of Training course: Module 01: Introduction to Firefighter Who Is a Firefighter? Health and Safety of a Firefighter Duties and Responsibilities of a Firefighter Are You Ready to Become a Firefighter? Module 02: Fire Safety Legislation Historical Background Building Regulations 2000 Building Regulations in Scotland and Northern Ireland Regulatory Reform Order 2005 Module 03: Understanding Fire Definition of Fire Fire Triangle Types of Fire Three Stages of Fire Module 04: Fire Risk Assessment Five Steps of Risk Assessment Key Considerations in Risk Assessment Daily/Weekly Risk Assessments Module 05: Fire Safety Arrangements Fire Plans Fire Prevention Evacuation in the Event of a Fire Fire Fighting Roles in Safety Arrangements Module 06: Evacuation & Safety Responsibilities of the Evacuation Director Responsibilities of the Evacuation Wardens Evacuation Procedures Emergency Evacuation for Persons with Disabilities Module 07: Fire Extinguishers What is Fire Extinguisher Water Extinguishers ABC Powder Extinguishers Foam Extinguishers Carbon Dioxide Extinguishers Wet Chemical Extinguishers Module 8: Emergency First Aid at Work Aims of First Aid Recognizing an Emergency Protecting Yourself Personal Protective Equipment Thermal Burns Assessment Process Once you have completed all the modules in the Training course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. Show off Your New Skills With a Certification of Completion The learners have to successfully complete the assessment of this Training course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? The course is primarily for motivated learners looking to add a new skill to their CV and stand head and shoulders above the competition. Anyone of any academic background can enrol on this Firefighter Training course. However, this course is preferable for: Firefighters Fire Engineers Fire Safety Consultants Fire Safety Officers Recent Graduates Requirements The course does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed while earning an industry-recognized certification. Career path Enrolling on this course can lead you to the following career paths: Firefighter Fire Risk Assessor Fire Safety Consultant Fire Safety Advisor Fire Engineer Fire Marshal Fire Stopper Fire Surveyor Fire Alarm Engineer And many more!

Interact with people to earn good reputation as a Receptionist Do you feel you can have a career as an Office admin or a receptionist? Then what are you waiting for! This course was made for you. The Professional Receptionist Skills Diploma will teach you how to serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. For any company, you need a person to greet clients or customers. A good receptionist helps make a good impression about the company and can enhance the reputation of the company. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls and setting appointments. Professional Receptionist Skills Diploma comprises of units designed to improve your social skills and help you interact better with customers or clients. So what are you waiting for, get the course now! Course Highlights Professional Receptionist Skills Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Receptionist Skills Diploma into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Receptionist Skills Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Receptionist Skills Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Receptionist Skills Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Professional Receptionist Skills Diploma - Updated Version Introduction to Reception and Receptionist 00:26:00 Business Telephone Skills 00:20:00 Representing Your Boss and Company 00:36:00 Mail Services and Shipping 00:28:00 Travel Arrangements 00:25:00 Organising Meeting and Conferences 00:28:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:41:00 Organisational Skills 00:26:00 Communication Skills 00:27:00 Customer Service 00:17:00 Effective Planning and Scheduling 00:52:00 Invoicing/Petty Cash 00:28:00 Business Environment 00:16:00 Microsoft Excel Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:28:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Apply Text Formats 00:16:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:08:00 Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:09:00 Configure Headers and Footers 00:07:00 Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:06:00 Professional Receptionist Skills Diploma - Old Version Module 1: Receptionist Receptionist FREE 00:30:00 Importance of Receptionist FREE 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Module 2: Communication Skills Techniques To Be A Spontaneous Speaker 01:00:00 Knowledge Is Power - So Enrich Your Knowledge 01:00:00 Remarkable Tips To Introduce Yourself 01:00:00 Simple Strategies That Promote Conversations 01:00:00 Speaking From The Heart 01:00:00 Learn To Be A Good Listener First 00:30:00 Stop Bragging About Yourself 01:00:00 Easy Way To Start A Conversation 01:00:00 Handle Criticism Smartly 01:00:00 Asking For What You Want 00:30:00 Module 3: Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 01:00:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Interpersonal Skills Development Course- Activities 00:00:00 Module 4: Office Management Skills Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Module 5: Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word 00:00:00 Module 6: Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Excel 00:00:00 Module 7: Microsoft PowerPoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Certified Microsoft PowerPoint for Beginners - Activities 00:00:00 Mock Exam Mock Exam- Professional Receptionist Skills Diploma 00:30:00 Final Exam Final Exam- Professional Receptionist Skills Diploma 00:30:00

Embark on a transformational journey towards personal and professional growth with our "Confidentiality in the Workplace" course. Crafted by experts, this curriculum delves deep into the essential skills necessary to uphold confidentiality in any workplace setting. By enrolling, you gain access to a wealth of knowledge that not only enhances your understanding of confidentiality protocols but also equips you with practical tools to navigate sensitive information with finesse and integrity. Whether you're a seasoned professional or just starting your career, this course promises to propel your trajectory to new heights by instilling confidence in your ability to maintain confidentiality effectively. Don't miss out on this opportunity to invest in yourself and seize the chance to unlock boundless opportunities for advancement. Join us on this journey and watch as your career reaches unprecedented heights. Key Features: CPD Certified Confidentiality in the Workplace Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Workplace Confidentiality Module 02: Business Etiquette and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Maintaining Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employees Can Protect Confidential Information Learning Outcomes: Identify various types of workplace confidentiality and their significance. Demonstrate business etiquette in handling confidential information with professionalism. Understand the importance of confidentiality in maintaining a trustworthy work environment. Apply strategies to maintain confidentiality while collaborating with co-workers. Implement measures to prevent breaches and protect sensitive information effectively. Equip employees with practical knowledge on safeguarding confidential data in the workplace. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Confidentiality in the Workplace course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Confidentiality in the Workplace. Moreover, this course is ideal for: Employees across industries seeking a comprehensive understanding of workplace confidentiality. Managers and team leaders responsible for fostering a confidential work environment. HR professionals aiming to enhance confidentiality practices within their organizations. New hires looking to integrate seamlessly into workplace confidentiality protocols. Business owners committed to instilling a culture of trust and discretion. Requirements There are no requirements needed to enrol into this Confidentiality in the Workplace course. We welcome individuals from all backgrounds and levels of experience to enrol into this Confidentiality in the Workplace course. Career path After finishing this Confidentiality in the Workplace course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Confidentiality in the Workplace are: Data Protection Officer - £35K to 60K/year Compliance Officer - £30K to 50K/year Legal Secretary - £20K to 35K/year Human Resources Officer - £25K to 45K/year Administrative Assistant - £18K to 30K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Internal Audit Skills Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Internal Audit Skills Course consists of several modules that take around 4 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback and any further advice or support will be given on your current performance.

Do you want to build a CI/CD pipeline to deploy applications or microservices on AKS and EKS Kubernetes cluster using Helm and Jenkinsfile? Then you are in the right place.