574 Courses

🔧 Master the Art of Support: Service Helpdesk & Technical Support Training Course! 🌐 Ready to become the go-to expert in service helpdesk and technical support? Enroll in our comprehensive training course designed to equip you with the skills and knowledge needed to excel in the dynamic field of technical support. Join us on a journey where problem-solving meets customer service, and turn your passion for technology into a rewarding career. 🌟 Module 1: Introduction to Service Helpdesk & Technical Support Embark on your learning journey with Module 1, offering a comprehensive introduction to the world of service helpdesk and technical support. Dive into the fundamental principles, industry best practices, and the crucial role these functions play in ensuring customer satisfaction. Lay the foundation for your career in technical support. 🛠️ Module 2: Technical Troubleshooting Become a troubleshooting maestro with Module 2, dedicated to technical troubleshooting. Explore systematic approaches to identify, analyze, and resolve technical issues efficiently. Develop critical thinking and problem-solving skills that are essential for addressing a diverse range of technical challenges. 🌐 Module 3: Remote Technical Support Navigate the digital landscape with Module 3, focusing on remote technical support. Learn to provide effective assistance and troubleshoot issues without being physically present. Explore the tools and technologies that enable remote assistance, ensuring seamless support for clients across different locations. 🔗 Module 4: Network Support Dive into the backbone of technology with Module 4, dedicated to network support. Explore the intricacies of networking, including protocols, configurations, and troubleshooting common network issues. Master the skills required to ensure the smooth functioning of computer networks, a critical aspect of technical support. 🚀 Module 5: Helpdesk Operations Become the anchor of customer support with Module 5, focusing on helpdesk operations. Learn about ticketing systems, customer communication, and service level agreements (SLAs). Understand how to streamline helpdesk processes, prioritize tasks, and provide timely and efficient support to end-users. 🌟 Why Choose Our Service Helpdesk & Technical Support Training Course? Industry-Experienced Instructors: Learn from seasoned professionals with extensive experience in service helpdesk and technical support. Practical Learning: Engage in hands-on simulations, real-world scenarios, and role-playing exercises to apply your knowledge in a practical setting. Cutting-Edge Tools: Familiarize yourself with the latest support tools and technologies used in the industry. Soft Skills Development: Enhance your communication, customer service, and interpersonal skills, ensuring a holistic approach to technical support. Don't miss the chance to become a technical support champion! Enroll now in the Service Helpdesk & Technical Support Training Course and position yourself for success in a field where your technical prowess and customer service skills will shine. Your journey into the dynamic world of technical support begins here! 🔧✨🎓 Course Curriculum Module 1_ Introduction to Service Helpdesk Technical Support. Introduction to Service Helpdesk Technical Support. 00:00 Module 2_ Technical Troubleshooting. Technical Troubleshooting. 00:00 Module 3_ Remote Technical Support. Remote Technical Support. 00:00 Module 4_ Network Support. Network Support. 00:00 Module 5_ Helpdesk Operations. Helpdesk Operations. 00:00

Highlights of the Course Course Type: Online Learning Duration: 1 Hour Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about paralegal or legal secretary Understand the core competencies and principles of paralegal or legal secretary Explore the various areas of paralegal or legal secretary Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert paralegal or legal secretary Paralegal Training Diploma Course Master the skills you need to propel your career forward in paralegal or legal secretary. This course will equip you with the essential knowledge and skillset that will make you a confident paralegal or legal secretary and take your career to the next level. This comprehensive paralegal training diploma course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this paralegal training diploma course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective paralegal or legal secretary practice and equip you with the essential skills, confidence and competence to assist you in the paralegal or legal secretary industry. You'll gain a solid understanding of the core competencies required to drive a successful career in paralegal or legal secretary. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for paralegal or legal secretary or for people who are aspiring to specialise in paralegal or legal secretary. Enrol in this paralegal training diploma course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive paralegal training diploma course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this paralegal or legal secretary can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This paralegal training diploma course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This paralegal training diploma course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This paralegal training diploma course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Study Plex Subscription Study plex also provides a subscription option that allows you unlimited access to more than 700+ CPD courses for learning. You only need to spend £79 to take advantage of this fantastic offer, and you'll get an unlimited subscription for a full year. Additionally, you can cancel your membership from your account at any time by getting in touch with our friendly and devoted customer care team. Visit our subscriptions page for more details if you're interested. Why you should train with Study Plex? At Study Plex, you will have the chance to build social, technical and personal skills through a combination of extensive subjects tailored according to your interest. Along with receiving comprehensive knowledge and transferable skills, there are even more reasons o be involved with us, which include: Incredible Customer Support: We offer active customer service in the form of live chat, which you can access 24/7 Expert Tutor Support: You'll have access to our devoted and dedicated tutor support with all of our courses whenever you need it. Price Justified by Quality: We ensure that you will have the best experience possible for the price you are paying for the course. Money-back Guarantee: We provide a money-back guarantee if you are not satisfied with the course's quality. There is a 14-day time limit on this option (according to the terms and conditions). Instalment Facility: If your course costs more than £50, you can pay in three instalments using the instalment option. Satisfaction Guarantee: Our courses are designed to meet your demands and expectations by all means. Upon successfully completing this canine first aid certificate course you will be qualified to download our free PDF certificate of course completion. CPD Accredited Certificate Grow your career by earning a CPD UK accredited certificate of achievement and add extra value to your CV. On successful completion of this course, you will be eligible to order your CPD UK accredited certificate of achievement to demonstrate your new skills. You can also share this certificate with prospective employers and your professional network. The CPD-accredited certificate of achievement can be obtained in PDF format at a nominal fee of £12; there is an additional fee to get a printed copy certificate which is £25. Course Curriculum Introduction Introduction 00:01:00 The Legal Support Specialist: Definition - Titles and Role - Scope of Work The Legal Support Specialist: Definition - Titles and Role - Scope of Work 00:03:00 Working in a law firm or in-house legal department - Differences and advantages 00:07:00 Legal Framework for the Legal Support Specialist: Standards and code of conduct 00:08:00 The Job Description of Legal Assistants 00:09:00 Career Development Plan 01:48:00 Matter Management - The Legal Matter Life Cycle The Matter Management Life Cycle 00:03:00 Phase 1: Receive the Matter - The “Legal Service Order Form” 00:09:00 Phase 2: Assess the Matter - Conflict Check - KYC and DD checks 00:06:00 Phase 3: Assign the Matter - Criteria for team assignments 00:05:00 Phase 4: Engage the client - Letter of Engagements and Billing Arrangements 00:07:00 Phase 5: Deliver the work 00:02:00 Phase 6: Manage - Timekeeping - Understanding the billing system 00:03:00 Phase 6: Manage - Review of Narratives 00:05:00 Phase 7: Close the matter - Closure checklist and Lesson Learned 00:25:00 Files, Documents and Records Management File Management - How to create and manage a filing system for your company 00:07:00 Records and Documents Management 00:09:00 Mastering your soft skills Soft skills for Legal Assistants 00:03:00 Communication Skills - E-mail Communication Ettiquete 00:13:00 Emotional Intelligence at the workplace 00:25:00 Stress Management 00:15:00 Confidentiality at the workplace 00:09:00 Assessment Assessment - Paralegal Training Diploma 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Are you looking to enhance your Legal Support Specialist skills? If yes, then you have come to the right place. Our comprehensive course on Legal Support Specialist will assist you in producing the best possible outcome by mastering the Legal Support Specialist skills. The Legal Support Specialist course is for those who want to be successful. In the Legal Support Specialist course, you will learn the essential knowledge needed to become well versed in Legal Support Specialist. Our Legal Support Specialist course starts with the basics of Legal Support Specialist and gradually progresses towards advanced topics. Therefore, each lesson of this Legal Support Specialist course is intuitive and easy to understand. Why would you choose the Legal Support Specialist course from Compliance Central: Lifetime access to Legal Support Specialist course materials Full tutor support is available from Monday to Friday with the Legal Support Specialist course Learn Legal Support Specialist skills at your own pace from the comfort of your home Gain a complete understanding of Legal Support Specialist course Accessible, informative Legal Support Specialist learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Legal Support Specialist Study Legal Support Specialist in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Legal Support Specialist Course Legal Support Specialist Curriculum Breakdown of the Legal Support Specialist Course Course Outline: Unit 01: Introduction Unit 02: The Legal Support Specialist: Definition - Titles and Role - Scope of Work Unit 03: Matter Management - The Legal Matter Life Cycle Unit 04: Files, Documents and Records Management Unit 05: Mastering your soft skills CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Legal Support Specialist course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Legal Support Specialist. It is also great for professionals who are already working in Legal Support Specialist and want to get promoted at work. Requirements To enrol in this Legal Support Specialist course, all you need is a basic understanding of the English Language and an internet connection. Career path Legal Assistant: £20,000 to £30,000 per year Paralegal: £22,000 to £35,000 per year Legal Researcher: £25,000 to £40,000 per year Compliance Officer: £30,000 to £45,000 per year Legal Administrator: £18,000 to £25,000 per year Contract Specialist: £35,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Speech And Language Therapy for Parents & Kids bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The Speech And Language Therapy for Parents & Kids related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Speech And Language Therapy for Parents & Kids bundle will help you build a solid foundation to become a proficient worker in the sector. This Speech And Language Therapy for Parents & Kids Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 : Speech And Language Therapy Course 02 : Learning Disability Nursing Course 03 : Dyslexia Awareness Training Course 04 : Child Language Disorder (CLD) Course 05 : Autism Awareness Course 06 : ADHD Awareness Course 07 : Decision Making and Critical Thinking Course 08 : Consent Training in Healthcare Course Course 09 : Health & Social Care Course 10 : Personal Hygiene Guidelines Course 11 : Mental Health Care Training - MCA & DOLS Course 12 : Child Playwork Course 13 : Deaf Awareness & Interaction Training Course 14 : Homeschooling & Home Education Course 15 : SEN in Early Years Course Course 16 : Teaching Phonics Level 4 Course 17 : Educational Psychology & Development Training Course 18 : Safeguarding Children and Vulnerable Adults Diploma Course 19 : Cognitive Behavioural Therapy (CBT) Training Course 20 : Level 3 Paediatric First Aid Course 21 : Child and Adolescent Counselling Course 22 : Child Neglect Awareness Training Course 23 : Diploma in Child Psychology and Care Course 24 : Play Therapy Course 25: Childcare and Nutrition Course 26: Audiology Training Online Course 27: British Sign Language (BSL) Level 1 & 2 Course 28: Diploma in Family Support Worker Course 29: Child Attachment Training Course 30: Advanced Parenting Skills Course 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 : Career Development Plan Fundamentals Course 02 : CV Writing and Job Searching Course 03 : Interview Skills: Ace the Interview Course 04 : Video Job Interview for Job Seekers Course 05 : Create a Professional LinkedIn Profile Course 06 : Business English Perfection Course Course 07 : Networking Skills for Personal Success Course 08 : Boost Your Confidence and Self-Esteem Course 09 : Public Speaking Training Course 10 : Learn to Fight Procrastination Learning Outcome This tailor-made Speech And Language Therapy for Parents & Kids bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Speech And Language Therapy for Parents & Kids Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Speech And Language Therapy for Parents & Kids bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Speech And Language Therapy for Parents & Kids Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Course Overview Admin Assistants, Secretaries and PAs play a key role in the smooth running of a business. They are the glue that holds the structure of each working day together. To excel in these roles, you must have a specific set of transferable skills that are crucial for supporting managers, clients and other members of staff. If you are interested in any of these professions and think admin support is the career path for you, then this course is just what you need to get started.  In this Admin, Secretarial & PA Course, you will familiarise with key office procedures, with step-by-step training on how to put together an office procedure guide. It also explores codes of practice such as telephone and business writing etiquette, meeting management, and business communication techniques. Furthermore, you will build your proficiency in Excel, Word and PowerPoint, learning how to manage data, create professional work presentations and structure your business reports/proposals. Throughout the course, you'll learn tips and techniques that can be applied to a wide range of professions, from organising your time and prioritising your workload, to building your professional image and dealing with difficult people.  Enrol in this comprehensive course today and add this recognised qualification to your resume! What You Will Learn This Admin, Secretarial & PA Course teaches fundamental office procedures, suitable for aspiring Secretaries, PAs, Receptionists, Office Managers and Administrative Assistants. It also provides training on key Microsoft Office programs, building your proficiency in Word, Excel and PowerPoint. An Overview of the Office Procedure Guide Communication Skills & Techniques How to Organise Your Binder & Workspace Tips for Scheduling Your Time Efficiently How to Work Effectively With Your Manager Business Writing & Telephone Etiquette Microsoft Word, Excel & PowerPoint Training The Fundamentals of Meeting Management Must-Have Administrative Soft Skills Self-Empowerment Exercises & Strategies Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Healthcare Support Worker Bundle: Your Path to Compassionate Care Welcome to our Healthcare Support Worker Bundle, where your journey to making a meaningful difference in the healthcare sector begins. This bundle comprises 25 CPD Accredited Premium courses, designed to provide you with comprehensive knowledge and skills for a rewarding career in healthcare support. Empowerment Through Education This bundle is your key to becoming a proficient healthcare support worker. You will learn the foundations of healthcare assistance, honing skills in adult and child patient care. English for Healthcare equips you with the language skills essential for effective communication in healthcare environments. Safety and Wellness at Work A strong emphasis on safety and well-being is fundamental in healthcare. Our courses on Workplace Health, Safety, and Welfare, alongside Oxygen First Aid Training and First Aid at Work, instil the vital knowledge and skills to ensure safe healthcare practices. Mental Health and Wellness In the realm of mental health, you'll delve into courses covering Autism Awareness, Asperger Syndrome Awareness, ADHD Awareness, and Bipolar Disorder. You'll also gain insights into CBT (Cognitive Behavioural Therapy) and Play Therapy, empowering you to provide comprehensive support to those in need. Childcare and Education For those looking to work with children, this bundle offers courses such as Childminder & Nursery Worker, Internet Safety for Children, and Child Immunisation Training - Level 3, ensuring you're well-equipped for roles in childcare and education. Holistic Wellness and Alternative Medicine Complementing your healthcare skills are courses in Ayurveda: Herbal Remedies & Lifestyle, which explore holistic wellness and alternative medicine approaches. Your Rewarding Healthcare Journey Starts Here Our Healthcare Support Worker Bundle is your gateway to a fulfilling career in the healthcare sector. This comprehensive collection of courses equips you with the knowledge and skills to excel as a healthcare support worker, making a positive impact on the well-being of patients and communities. Embark on your path to compassionate care. Enrol in our Healthcare Support Worker Bundle and let your journey towards a rewarding healthcare career begin. This Healthcare Support Worker Bundle consists of the following 25 CPD Accredited Premium courses - Course 1: Healthcare Assistant Course 2: Certificate in Care Certificate Preparation at QLS Level 2 Course 3: Workplace Health, Safety and Welfare Course 4: Social Work Practice Course 5: Pandemics: Risk, Impact & Mitigation Course 6: Oxygen First Aid Training Course 7: Child Immunisation Training - Level 3 Course 8: Vaccine & Vaccination Course 9: Health & Safety Training for Homeworkers Course 10: Diabetes Awareness & Care Course 11: Adult Patient Care Course 12: Occupational Therapy Diploma Level 3 Course 13: Mental Wellbeing Practitioner Course 14: Autism Awareness Course 15: Asperger Syndrome Awareness Course 16: ADHD Awareness Course 17: Dyslexia Awareness Training Course Course 18: Bipolar Disorder Course 19: CBT (Cognitive Behavioural Therapy) Course 20: Play Therapy Course 21: Journal Therapy Course 22: Childminder & Nursery Worker Course 23: Internet Safety for the children Course 24: First Aid at Work Course 25: Ayurveda: Herbal Remedies & Lifestyle 2 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1:Career Development Plan Fundamentals Course 2:CV Writing and Job Searching Learning Outcome This tailor-made Healthcare Support Worker bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Healthcare Support Worker Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Healthcare Support Worker bundle! This bundle is also ideal for professionals looking for career advancement. You can further enrol in QCF Level 2 Certificate in Healthcare Support Services QCF Level 3 Diploma in Healthcare Support Services NCFE Level 2 Certificate in Understanding the Safe Handling of Medication NCFE Level 3 Certificate in Preparing to Work in Adult Social Care NCFE Level 3 Certificate in Understanding Mental Health NCFE Level 3 Certificate in Understanding Autism NCFE Level 3 Certificate in Understanding Behaviour that Challenges NCFE Level 3 Certificate in Counselling Skills NCFE Level 3 Certificate in Understanding Specific Learning Difficulties NCFE Level 3 Certificate in Understanding End of Life Care NCFE Level 3 Certificate in Understanding Children and Young People's Mental Health NCFE Level 3 Certificate in Principles of Leadership and Management in Adult Care NCFE Level 3 Certificate in Stroke Care Management NCFE Level 3 Certificate in Understanding Nutrition and Health NCFE Level 3 Certificate in Counselling Skills and Theory NCFE Level 3 Certificate in End of Life Care NCFE Level 3 Certificate in Awareness of Mental Health Problems NCFE Level 3 Certificate in Common Childhood Illnesses NCFE Level 3 Certificate in Understanding Autism NCFE Level 3 Certificate in Supporting Teaching and Learning in Schools NCFE Level 3 Certificate in Health and Social Care NCFE Level 3 Certificate in Mental Health Awareness NCFE Level 3 Certificate in Understanding the Care and Management of Diabetes NCFE Level 3 Certificate in Autism Awareness Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Healthcare Support Worker Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields. Certificates Quality Licence Scheme Endorsed Certificate of Achievement Hard copy certificate - Included Upon successful completion of the course, you will be eligible to order QLS Endorsed Hardcopy Certificate titled 'Certificate in Care Certificate Preparation at QLS Level 2' Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.

Fully Approved Course - CPD and ILM Approved 100% online training, 30 minutes course Stop & start at anytime No time limit Course Description Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people. This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team. Our Developing Teamwork course can be a great starting point for new managers or those that just want to enhance their management skills. This acts as a great introduction to the subject and covers the key concepts and theories around establishing and maintaining effective, resilient teams. This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set. Modules: What is Team Working? Conflicts Management Behaviour Resilience   Advantages The course is approved by leading industry bodies CPD Service in London. Dirextra is member of CPD Service and ILM approved CPD approval means that this course can be used by those that need to prove they are continually developing themselves. ILM approval means that candidates that complete this course can contact us to arrange for an ILM certificate to be provided. This does have an additional cost associated with it but they get a recognised management qualification. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life Further Progression For candidates that want to add more qualifications to their CV our Leadership Skills course is also ILM approved and can provide them with another recognised management qualification. For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable For candidates specifically interested in developing resilient teams and maintaining employee engagement our Introduction to Emotional Intelligence course goes hand in hand with this one as part of our Emotional Intelligence category