4483 Courses

Customer Service Manager with Telephone Etiquette & KYC Diploma Elevate your career in the service industry with our Customer Service Manager with Telephone Etiquette & KYC Diploma. Master Customer Service strategies, telephone etiquette, and KYC procedures. Become a Customer Service maven and set yourself apart. Learning Outcomes: Implement effective Customer Service models. Manage customer relationships through proven Customer Service tactics. Resolve conflicts with angry customers using Customer Service skills. Enhance telephone communication with focused Customer Service training. Apply Customer Service principles in Know Your Customer (KYC) methods. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma: Customer Service Models: Implement and evaluate proven Customer Service models for organizational excellence. Customer Management: Excel in customer relationship management by integrating Customer Service best practices. Dealing With Angry Customers: Apply Customer Service techniques to defuse conflicts and enhance customer satisfaction. Talking The Right Way On The Phone: Master telephone etiquette, elevating your Customer Service delivery to a new level. Understanding Customer Due Diligence: Adopt Customer Service principles in conducting comprehensive customer due diligence. KYC Methods: Implement Know Your Customer (KYC) procedures, fortified by excellent Customer Service practices.

These days, entrepreneurs have more ways than ever to sell their products or services, including directly to consumers online. The trick is to identify which selling strategies will yield the right mix of profits and market share. While using direct sales methods enables you to pocket more of the margin and establish direct connections with your customers, indirect sales methods can spread your products far and wide quickly and help your brand gain a foothold fast. This learning stream delves into individual selling strategies, outlining the advantages and disadvantages of each, and provides a framework for evaluating which are most appropriate for your business. Tips for connecting your selling strategies to your marketing strategy and incorporating selling models into your company financials are also covered. Extensive worksheets and exercises enable you to identify the sales techniques that will win customers most profitably.

Unlock the complexities of Property Law and Taxation with our comprehensive training program. Dive into essential legal principles governing real estate while mastering the intricacies of taxation. Equip yourself with the knowledge to navigate property transactions seamlessly and optimize financial outcomes. Join our expert-led training to enhance your expertise in this dynamic field.

Project Management Practitioner Program - Project Risk Management: On-Demand This on-demand course is part of the Project Management Practitioner Program that has been designed to provide a general view of the theoretical concepts of traditional project management from a practical perspective presented by LeRoy Ward. Risk is often thought of as something negative, something that should be avoided. Depending on whether one is a risk seeker or opposed to risk, opinions will often lead to very different results. Within project management, risk is looked at both ways - as a potential problem or a potential opportunity. Regardless, risk always involves something that will occur in the future. Risk is inherent in all projects and will only cause challenges if ignored. Managing risk is important throughout the project life cycle. It is an iterative process that is tailored to specific events in order to protect or enhance project objectives. This individual module shows how the Project Risk Management includes the processes of conducting risk management planning, identification, analysis, response planning, response implementation, and monitoring risk on a project, as described by PMBOK® Guide - Sixth Edition. What You Will Learn At the end of this program, you will be able to: Explain the importance of risk management planning Describe the tools and techniques used to identify project risks Prioritize project risks using qualitative and quantitative analysis Explain the typical strategies for responding to negative and positive risk Review Project Risk Management Knowledge Area Plan Risk Management Identify Risks Perform Qualitative Risk Analysis Perform Quantitative Risk Analysis Plan Risk Responses Implement Risk Responses Monitor Risks

Google Ads Certification Google's internet searcher is utilized to direct 3.5 billion hunts each day. Almost 80% of customers look for an item or administration online prior to making their last buy, regardless of whether they expect to purchase coming up. At the point when taken together, these numbers imply that disregarding Google as an advertising channel comes at your own hazard. Figuring out how to utilize Google Ads, the up and coming age of Google AdWords, can assist your image with growing its scope in a financially savvy way. This course expounds on Google Ads to give you the apparatuses you need to succeed. We start by giving you a short prologue to Google Ads, including a couple of key definitions you need to know. Then, we give you an inside and out survey of catchphrases, so you can pick the best ones for your necessities. At that point we disclose how to make a promotion, advertisement bunch, and a promotion crusade. At last, we talk about the significance of checking your Google Ads progress. You Will Learn: The meaning of pay-per-click promoting and how it functions Which watchword research apparatuses are the awesome what data they can give you Tips on narrowing down a rundown of catchphrases to those that are pertinent to your motivations What promotion gatherings and advertisement crusades are and how you can exploit them Which reports you can create to gain checking your Google Ads headway simple Advantages of Taking This Course Figuring out how to compose advertisement duplicate that arrives at your objective market and urges them to finish your source of inspiration Understanding the significance of directing exhaustive catchphrase research prior to making a promotion Becoming familiar with advanced promoting and its benefits over more customary structures like print or radio publicizing Understanding what your ROI is, the reason it is essential to your advertising effort, and how ascertaining it is simple when you use Google Ads Understanding why you ought to associate your Google Ads record to your Analytics account prior to posting any promotions

Why study interior design online? Training in Interior Design professionally enables you to project, direct and execute interior projects and works. Dsigno prepares you to be a specialist in creating spaces and carrying out renovation projects. You will be able to develop your creative and technical skills, applying them in subjects such as architecture, decoration, installations, project management, among others. With 100% online training, a higher degree and a guarantee of accredited professional studies, you will receive personalized attention from our teachers with a complete and updated study methodology. The How To Become An Interior Designer course contains everything you need to know in order to prepare to work as an interior designer. Interior design is a popular career choice for many people who have an interest in the visual arts and home décor, and this profession can be both creatively and financially fulfilling. However, it is important to understand not only the fundamentals of interior design but also the practical side of working in this competitive industry. Once you understand the key issues that govern design projects, you will have the confidence to build your own personal style whilst helping your client devise their ideal home or commercial space. This course begins with a discussion of what interior designers do on a day-to-day basis, how they are trained, and the qualities necessary to succeed in this line of work. It then looks at a number of topics within interior design, enabling you to develop an understanding of how interior projects are managed. The modules within this course cover color, project management, furniture, materials, textures, and much more. The course also contains clear, up-to-date information on what you need to consider when setting up your own interior design business. You will also learn about sustainability in interior design; an issue that has recently begun to receive attention in the industry.   What You Will Learn What an interior designer does, the history of interior design as a profession, the most popular manual and digital tools used to complete projects, and the typical routes people follow when building their career as a designer. How to plan a project, and work with clients and other contractors to ensure that a client brief is filled. Important issues that will arise when planning and decorating specific types of space, including kitchens, offices, bathrooms, bedrooms and living rooms, and how to address them. An overview of colour psychology, colour terminology and how interior designers use colour to enhance the appearance of a space. The importance of selecting appropriate surfaces, materials and textures when deciding on a style and aesthetic, including floor and wall coverings. The different ways in which lighting can alter the mood and appearance of a space, and how to select the right kind of illumination for any room. How to choose furniture for any space, how to draw inspiration from the most popular kinds of style used in interior design, and how to customise furniture so that it fits your client's vision. How to make the most of textiles and accessories to add personality to any project. What is meant by the term “green design”, and how you can make sure that your design practice is ecologically and ethically sound. The steps you will need to take when starting your own business. Benefits of taking this course: You can learn the material in any place, at any time, and at your own speed. All you need is an internet-enabled device. Content is presented as brief modules, making learning easy. Access to an online support system. A complete overview of the steps you need to take in order to become an interior designer, together with an overview of design theory and practice. Affordable cost.

This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1⁄2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1⁄2 day County Court suing and enforcement - 1⁄2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1⁄2 day Data Protection Act explained - 1⁄2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1⁄2 day Granting credit and collecting debt in Europe - 1⁄2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1⁄2 day Telephone techniques for successful debt collection - 11⁄2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11⁄2 hours What to do if you/your organisation are sued - 1⁄2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: Understand debtors and communicate with them effectively Improve their telephone and writing skills Appreciate the key legal issues Track down 'gone-aways' Improve their collection rates 1 Giving credit and collecting debts The benefits when you get it right The cost of getting it wrong 2 Analysing yourself The importance of making the right 'first impression' Assessing your own personal communication style and how this affects your results How do you (or might you) look in the debtor's eyes? What would you like to change? 3 Analysing your debtors Types of debtorThe delaying debtorThe genuine debtorThe cashflow or hardship problem debtorThe ones who never intended to pay Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 Understanding debt recovery and the law Data protection issues County Court suing enforcement methods Human rights and debt recovery Retention of title matters 5 Telephone skills for debt recovery A 7-point plan which works every time Learning by example: listening to and analysing some pre-recorded (or live) collection callsWhat was done well?What should have been done differently?Did the collector recognise opportunities?Did the collector create opportunities where seemingly none existed?Did the collector negotiate well or not at all? 6 Writing skills for debt recovery Key phrases to avoid What to include A sample letter which gets results in over 90% of cases 7 Tracking down the 'gone aways' A unique debtor-tracing plan Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 Course review The traps to avoid Key personal learning points

It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don't understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation. This course will help ensure that participants: Understand the relevant laws Know how and when to invoke legal processes Avoid legal pitfalls in debt collection negotiations Specific, practical learning points include: Definition of 'harassment' How to set up an in-house collection identity Whether cheques in 'full and final settlement' are binding The best steps to trace a 'gone away'... and many, many more. 1 Data protection and debt recovery There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act. These will be explained in simple, clear terms so that staff can use this information immediately. 2 County Court suing The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk. This module is aimed at showing how to make the Courts work for you instead of the other way around! 3 Enforcement of judgments There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid. This session explains each of the enforcement methods and how to use them to best effect. Enforcement methods covered include: Warrant of Execution Using the sheriff (now known as High Court Enforcement Officers) Attachment of earnings Third Party Debt Orders Charging Orders (over property and goods) Winding-up companies and making individuals bankrupt 4 Office of Fair Trading rules on debt recovery Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don't apply to them - but they do. Make sure you know what you need to! 5 New methods to trace elusive, absentee and 'gone away' debtors Why write the money off when you can trace the debtor and collect the money you are owed? 6 Credit checking of new and existing customers It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all. This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application/ account opening form. 7 Late Payment of Commercial Debts Regulations Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how. 8 The Enterprise Act The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation?