This workshop-based bite-size will provide space to explore some practical tools and ideas on how to be more resilient when faced with challenging and tough situations. There is an opportunity to do a self assessment and bring it to the day as a means to identify areas to work on and begin to master skills that will enhance resilient thinking. There will be time to explore what resilience is and understand the range of practical tools and techniques available that can be used beyond the workshop itself. By the end of the workshop participants will be able to: Discuss and evaluate their personal strengths and areas for development in being more resilient at work Understand what resilience involves and how to identify and challenge their own beliefs that undermine resilience Understand the four aspects of resilience - confidence, adaptability, building support and maintaining a clear perspective Understand how to use resiliency tools to help to cope better with the challenge of change Review and evaluate their learning and have an action plan to take back and implement in the workplace 1 Welcome, introductions and objectives Breaking the ice 2 Identifying current challenges in relation to work How we handle these challenges 3 Defining resilience and how and why it helps our personal effectiveness and thinking 4 Resilience skills and how to develop them 5 Learning a resilience tool that promotes new ways of thinking / working 6 Review and evaluation of learning Action planning
As the awareness of ADHD increases, more and more people are being diagnosed, or suspect they have ADHD. This workshop provides educators with an overview of what ADHD is, the challenges that people with ADHD face and strategies to help with learning and work.
Understanding Trauma-Informed practices and becoming a more empathetic leader, coach, teacher and or self-employed individual.
ð Unlock Your Potential: Solution-Focused Therapy Certification Program ð Are you ready to transform lives and become a certified Solution-Focused Therapist? Dive into the world of positive change and master the art of empowering others with our comprehensive Solution-Focused Therapy Certification Program! ð Key Features: ⨠Expert Guidance: Learn from seasoned professionals with years of experience in Solution-Focused Therapy. Our instructors are dedicated to providing you with practical insights, real-world examples, and hands-on techniques to ensure you master the skills needed to make a lasting impact. ð Accelerated Learning: Our carefully crafted curriculum is designed to take you from novice to certified expert in record time. With a blend of video lectures, interactive assignments, and live sessions, you'll absorb the material efficiently and gain the confidence to apply these techniques in any therapeutic setting. ð Accessible Anywhere, Anytime: Embrace the flexibility of online learning. Access our course materials 24/7 from the comfort of your home or on the go. No need to rearrange your schedule - learning is now tailored to fit your life. ð¼ Career Advancement: Whether you're a seasoned therapist looking to enhance your skills or someone just starting in the field, our Solution-Focused Therapy Certification will distinguish you as a qualified professional. Stand out in a competitive market and open doors to new career opportunities. ð¤ Community Support: Join a vibrant community of like-minded individuals on a similar journey. Engage in discussions, share experiences, and build a network that lasts a lifetime. Our community is here to support and inspire you every step of the way. ð Certification: Upon successful completion of the program, you'll receive a prestigious Solution-Focused Therapy Certification. Display your achievement proudly and showcase your commitment to excellence. ð Enroll Today and Start Your Transformational Journey! Ready to make a difference in the lives of others? Don't miss this opportunity to become a certified Solution-Focused Therapist. Take the first step toward a rewarding and fulfilling career. ð Enroll now and unlock the door to a brighter future with our Solution-Focused Therapy Certification Program! Invest in yourself. Transform lives. ð Course Curriculum Solution-Focused Brief Therapy SFBT Programme Overview 00:00 SFBT Introduction to Solution-Focused Brief Therapy (SFBT) 00:00 SFBT Solution-Focused Interviewing 00:00 SFBT Remembers before Learning the Techniques 00:00 SFBT Normalizing 00:00 SFBT Reframing 00:00 SFBT Exceptions 00:00 SFBT Scaling 00:00 SFBT The Miracle Question 00:00 SFBT Goal Setting 00:00 SFBT Getting Started 00:00 SFBT Measuring Progress 00:00 SFBT Coping Questions 00:00 SFBT Ending Sessions 00:00 SFBT Conducting Follow-Up Sessions 00:00
ð Unlock Your ACT Success with the ACT Mastery Certification Program! ð Are you ready to conquer the ACT and elevate your college admissions journey to new heights? Introducing the ACT Mastery Certification Program - Your Ultimate Guide to Success! ð Why Choose ACT Mastery Certification Program? ð ð¥ Comprehensive Video Series: Dive into engaging video lessons led by expert instructors who break down complex concepts into easy-to-understand modules. Watch, learn, and master every section of the ACT at your own pace. ð In-Depth Manuals: Our meticulously crafted manuals provide in-depth explanations, strategies, and insider tips for each ACT section. Whether it's English, Math, Reading, or Science, you'll have a powerful resource at your fingertips. ð Assessments for Success: Measure your progress with carefully designed assessments and practice tests. Identify your strengths and weaknesses, allowing you to focus your efforts where they matter most. Our detailed feedback will guide you toward improvement. ð What's Inside the ACT Mastery Certification Program? ð 1ï¸â£ Comprehensive Video Series: Engaging lessons for each ACT section Expert insights and strategies Step-by-step breakdown of challenging topics 2ï¸â£ In-Depth Manuals: Detailed guides for English, Math, Reading, and Science Tips and tricks for time management Practice exercises with detailed explanations 3ï¸â£ Assessments and Practice Tests: Realistic practice exams Performance tracking and analysis Personalized feedback for improvement ð Benefits of the ACT Mastery Certification Program ð â Boost Your Scores: Learn proven strategies to tackle every section of the ACT with confidence, leading to significant score improvements. â Save Time and Study Smart: Our comprehensive resources and structured approach help you maximize your study time and focus on areas that need improvement. â Expert Guidance: Benefit from the expertise of seasoned instructors who have a track record of success in preparing students for the ACT. â College Admission Edge: A high ACT score opens doors to top-tier colleges and scholarship opportunities. Give yourself the advantage you need for a successful college application. Ready to transform your ACT journey? Enroll now and embark on the path to ACT Mastery! ð⨠Course Curriculum Certification in ACT ACT Programme Overview 00:00 ACT The Dilemma of Human Suffering 00:00 ACT Foundation of ACT 00:00 ACT Being Present 00:00 ACT Acceptance 00:00 ACT Cognitive Defusion 00:00 ACT Self-as-Context 00:00 ACT Values 00:00 ACT Committed Action 00:00 ACT Mindfulness 00:00 Mindfulness for Groups 00:00
When The Party's Over: Substance use, addictions and workplace support We use substances for all sorts of reasons—to manage stress or illness, to sleep, to unwind, to have fun, to cope. It may not always be healthy, but it often makes sense. “Substance use” spans a wide spectrum of meaning and social acceptability—and that context shapes how we judge others, and ourselves. The word “drugs” often conjures up extremes, but the reality spans everything from your morning coffee and after work drinks, to your vape break, to prescription medications, to substances that are illegal to buy, or taboo to use. What society chooses to label as acceptable—or not—sometimes has less to do with harm, and more to do with social and cultural norms and values. As we explore in this workshop, feelings of judgement and shame frequently perpetuate the cycle of substance addiction; so how can we successfully modify our behaviour if we can’t talk about it, or ask for help and support, especially at work? This workshop is not a lesson about the dangers or symptoms of drug misuse, It is an engaging, thought-provoking exploration designed to increase understanding and compassion. Workshop outline: Reframing the drug landscape – breaking down the stigma Challenging the misconceptions about substance use and addiction Exploring useful strategies to support progress and prevent relapse How to better recognise the signs of difficulty and hold empathetic conversations Navigate self-help, peer, and professional support options for the workplace FIND OUT MORE HERE Build your own training package At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace wellbeing training. Because all of our workshops are short and impactful, you can build a package that truly meets your organisation’s needs. Perhaps you’re looking to manage stress, challenge stigma, or avoid burnout? Maybe your team would benefit from some training on self-care, starting difficult conversations or coping with remote working? Or You choose the sessions that suit your team best. Contact us to start building your unique package for workplace wellbeing!
ð Unlock Your Potential with the DBT Mastery Program: Visual Learning and Comprehensive Guide! ð Are you ready to transform your life and take control of your emotional well-being? Introducing the DBT Mastery Program, your ultimate guide to mastering Dialectical Behavior Therapy with a unique emphasis on visual learning! ð¨ Visual Learning Reinvented: Say goodbye to tedious textbooks and embrace an immersive learning experience! Our DBT Mastery Program leverages the power of visual aids, infographics, and engaging content to make complex concepts easy to understand and apply in your daily life. Visualize your progress and witness tangible results as you embark on your journey to emotional mastery. ð§ Comprehensive Guide to DBT: Dive deep into the core principles of Dialectical Behavior Therapy with our comprehensive guide. From emotion regulation and interpersonal effectiveness to distress tolerance and mindfulness, this program covers it all. Our expertly crafted modules ensure that you not only grasp the theory but also gain practical skills to navigate life's challenges with confidence. ð What You'll Learn: Understand and regulate your emotions effectively. Improve your interpersonal relationships with proven strategies. Develop distress tolerance skills for resilience in challenging situations. Cultivate mindfulness to live in the present moment. Enhance your decision-making abilities through wise mind practices. ð©âð» Who is this Program For? Individuals seeking practical tools for emotional regulation. Therapists and counselors looking to deepen their understanding of DBT. Anyone interested in personal growth and self-improvement. ð¡ Why Choose the DBT Mastery Program? Expert Guidance: Learn from seasoned professionals with extensive experience in DBT. Flexible Learning: Access the course at your own pace, anytime, anywhere. Interactive Modules: Engaging exercises and activities to reinforce your learning. Lifetime Access: Enjoy continuous access to course updates and new content. ð Exclusive Bonus: Enroll now and receive a complimentary workbook to reinforce your learning and track your progress! ð Invest in Yourself Today! The DBT Mastery Program is not just a course; it's a transformative experience that empowers you to navigate life's challenges with resilience and confidence. Don't miss this opportunity to embark on a journey of self-discovery and emotional mastery. ð¨ Limited seats available! Secure your spot now and embrace the path to a balanced and fulfilling life. Click 'Enroll Now' and take the first step towards a brighter, emotionally resilient future! Course Curriculum DBT Mastery Program: Visual Learning and Comprehensive Guide DBT- Course Overview 05:07 DBT-Introduction to DBT 06:45 DBT-How Does DBT Work 07:23 DBT-DBT Strategies 07:37 DBT-Mindfulness Skills 05:28 DBT-Distress Tolerance Skills 05:16 DBT-Emotion Regulation Skills 03:05 DBT-Interpersonal Effectiveness Skills 02:05 DBT-Multistage Approach of DBT 04:40 DBT-Prioritizing Treatment Targets 02:30 DBT-Behavioral Analysis 02:23 DBT-DBT in BPD 03:47 DBT-DBT in Depression 03:45 DBT-DBT in Anxiety and Obsessive-Compulsive Disorder 03:40 DBT-DBT in Eating Disorders 02:52 DBT-DBT in Substance Dependence 03:25 DBT-DBT in Suicidal and Self-Destructive Behaviours 02:36
ð Unlock Your Potential with the DBT Mastery Program: Visual Learning and Comprehensive Guide! ð Are you ready to transform your life and take control of your emotional well-being? Introducing the DBT Mastery Program, your ultimate guide to mastering Dialectical Behavior Therapy with a unique emphasis on visual learning! ð¨ Visual Learning Reinvented: Say goodbye to tedious textbooks and embrace an immersive learning experience! Our DBT Mastery Program leverages the power of visual aids, infographics, and engaging content to make complex concepts easy to understand and apply in your daily life. Visualize your progress and witness tangible results as you embark on your journey to emotional mastery. ð§ Comprehensive Guide to DBT: Dive deep into the core principles of Dialectical Behavior Therapy with our comprehensive guide. From emotion regulation and interpersonal effectiveness to distress tolerance and mindfulness, this program covers it all. Our expertly crafted modules ensure that you not only grasp the theory but also gain practical skills to navigate life's challenges with confidence. ð What You'll Learn: Understand and regulate your emotions effectively. Improve your interpersonal relationships with proven strategies. Develop distress tolerance skills for resilience in challenging situations. Cultivate mindfulness to live in the present moment. Enhance your decision-making abilities through wise mind practices. ð©âð» Who is this Program For? Individuals seeking practical tools for emotional regulation. Therapists and counselors looking to deepen their understanding of DBT. Anyone interested in personal growth and self-improvement. ð¡ Why Choose the DBT Mastery Program? Expert Guidance: Learn from seasoned professionals with extensive experience in DBT. Flexible Learning: Access the course at your own pace, anytime, anywhere. Interactive Modules: Engaging exercises and activities to reinforce your learning. Lifetime Access: Enjoy continuous access to course updates and new content. ð Exclusive Bonus: Enroll now and receive a complimentary workbook to reinforce your learning and track your progress! ð Invest in Yourself Today! The DBT Mastery Program is not just a course; it's a transformative experience that empowers you to navigate life's challenges with resilience and confidence. Don't miss this opportunity to embark on a journey of self-discovery and emotional mastery. ð¨ Limited seats available! Secure your spot now and embrace the path to a balanced and fulfilling life. Click 'Enroll Now' and take the first step towards a brighter, emotionally resilient future! Course Curriculum DBT Mastery Program: Visual Learning and Comprehensive Guide DBT- Course Overview 00:00 DBT-Introduction to DBT 00:00 DBT-How Does DBT Work 00:00 DBT-DBT Strategies 00:00 DBT-Mindfulness Skills 00:00 DBT-Distress Tolerance Skills 00:00 DBT-Emotion Regulation Skills 00:00 DBT-Interpersonal Effectiveness Skills 00:00 DBT-Multistage Approach of DBT 00:00 DBT-Prioritizing Treatment Targets 00:00 DBT-Behavioral Analysis 00:00 DBT-DBT in BPD 00:00 DBT-DBT in Depression 00:00 DBT-DBT in Anxiety and Obsessive-Compulsive Disorder 00:00 DBT-DBT in Eating Disorders 00:00 DBT-DBT in Substance Dependence 00:00 DBT-DBT in Suicidal and Self-Destructive Behaviours 00:00
Are you ready to embark on an enlightening journey of wisdom with the Supporting Children and Young People with Disabilities bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our bundle - Supporting Children and Young People with Disabilities. Delve into eight immersive CPD Accredited courses, each a simple course: Course 01: Disability Assessor Training Course 02: Autism Diploma Course 03: ADHD Course 04: Dyslexia Course 05: SEN Teaching Assistant Course 06: EYFS Teaching Diploma Course 07: Advanced Safeguarding Children (Level 2 Safeguarding) Course 08: Family Support Worker Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Supporting Children and Young People with Disabilities bundle illuminate your path to wisdom. 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Getting Started The BSc in Health and Social Care is a comprehensive undergraduate program designed to equip students with the knowledge and skills necessary for success in the healthcare and social services sectors. This programme covers essential health, well-being, and social support topics, ensuring that graduates are well-prepared for fulfilling careers in these vital fields. Anglia Ruskin University offers the BSc (Hons) Health and Social Care program, a highly regarded undergraduate degree providing students with a deep understanding of the dynamic and crucial health and social care sectors. This program is tailored to equip students with the knowledge and skills essential for excelling in various roles within these sectors. The curriculum strongly emphasises integrating theory and practice, enabling students to develop the essential competencies required for effective healthcare and social work delivery. A standout feature of this program is its strong emphasis on real-world experience through placements and practical training, ensuring that graduates are well-prepared to tackle the challenges within the healthcare and social care sectors. Additionally, Anglia Ruskin University's distinguished reputation in healthcare education and research enhances the value of this program, making it an excellent choice for individuals aspiring to make a meaningful impact in these critical fields. The programme comprises two phases; the first is the Qualifi Level 4 and 5 Diploma in Health and Social Care, awarded by Qualifi and delivered by the School of Business and Technology London. The second phase is the BSc (Hons) Health and Social Care Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements A Level or Equivalent Minimum 1 Year of Health and Social care work experience Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1 - Qualifi Level 4 and 5 Diploma in Health and Social Care Programme Structure Level 4 - Modules The QUALIFI Level 4 Diploma in Health and Social Care comprises 120 credits, equating to 1200 hours of TQT and 600 hours of GLH. The diploma requires six mandatory units at Level 4. Academic Study skills Reference No: T/505/9498 Credit: |20| TQT: 200 The primary objective of this unit is to equip individuals with the essential skills and knowledge required for effective higher education study, fostering the development of reflective and critical thinking abilities necessary for reaching their maximum learning potential and potentially advancing to the Level 5 Diploma in Health and Social Care. Communicating in Health and Social Care Reference No: H/505/9495 Credit: |20| TQT: 200 This unit aims to cultivate the learner's understanding of the various modes of communication utilised in health and social care settings and underscore their importance in ensuring efficient service delivery. An Introduction to Healthcare Policy Reference No : F/505/9505 Credit: |20| TQT: 200 This unit seeks to enhance the learner's awareness of the diverse factors influencing healthcare and their impact on policy development. Evaluating healthcare policies will enable learners to scrutinise the crucial contemporary concerns facing policy-makers, service providers, and support recipients. Reflective Practice Reference No : F/505/9519 Credit: |20| TQT: 200 Introducing learners to reflective practice in all its forms is the focus of this unit. Reflecting on and in practice holds significance in health and social care, promoting self-development and linking theoretical concepts to practical application. Managing people in Health and Social Care Reference No : L/505/9507 Credit: |20| TQT: 200 The primary objective of this unit is to provide learners with an understanding of the processes involved in the recruitment, management, and development of personnel in the health and social care workplace. Learners will investigate the procedures governing the management of individuals in this sector and explore how to instigate organisational change. Sociology: Concepts in Health and Social Care Reference No : M/505/9502 Credit: |20| TQT: 200 This unit aims to impart to learners an understanding of sociological concepts related to health and illness and their practical application in health and social care. It will enable learners to comprehend the nature of contemporary society and its influence on the perception of health and illness. Learners will delve into the structural aspects of culture, such as age, gender, ethnicity, social class, family, and households, and their impact on health and well-being. Level 5 - Modules The Level 5 Diploma is made up of 120 credits, which equates to 1200 hours of TQT and includes 500 hours of GLH. The Diploma requires five mandatory units at Level 5. Principles Underpinning Health and Social Care Reference No : K/505/9496 Credit: |20| TQT: 200 Health and social care professionals must adhere to specific ethical and professional standards. This course module is designed to foster comprehension of the principles, theories, and regulations that form the foundation of health and social care practice. It also explores the various tools and systems in place to uphold high standards of practice within the industry. The Management of Quality in Health and Social Care Reference No : A/505/9521 Credit: |20| TQT: 200 Quality plays a significant role in the realm of health and social care. In this unit, students will acquire insight into diverse viewpoints concerning the quality of health and social care services and the methods used to evaluate them. This knowledge aims to empower and involve service users in the process. Research Project Reference No : H/505/9500 Credit: |40| TQT: 400 The primary objective of this unit is to enhance students' research abilities, encouraging them to conduct a concise pilot study that directly pertains to their higher education program or career advancement. This endeavour aims to cultivate independent inquiry and critical analysis skills. Partnership working in Health and Social Care Reference No : A/505/9499 Credit: |20| TQT: 200 In this unit, students will grasp the significance of establishing favourable professional relationships in health and social care. The module will delve into the concept of partnership on three distinct levels: Collaboration with service users. Cooperation among health and social care practitioners. Engagement with organisations. Understanding these aspects will empower individuals to make informed choices and advocate for autonomy. Working with Service users with Complex Needs Reference No : T/505/9520 Credit: |20| TQT: 200 This course module aims to equip learners with insights into matters concerning health, disability, and illness. It further enables them to recognise effective strategies for assisting individuals with intricate physical and mental health requirements in their roles as healthcare professionals. Phase 2 - BSc (Hons) Health and Social Care Programme Structure Leadership Practice in Health and Social Care Evaluating Research for Evidence-Based Practice Strategic Management in Health and Social Care Undergraduate Major Project Delivery Methods The programme comprises two phases; the first is the Qualifi Level 4 and 5 Diploma in Health and Social Care, awarded by Qualifi and delivered by the School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the BSc (Hons) Health and Social Care Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.