700 Courses

This course aims to provide a comprehensive understanding of how consumer behavior can influence customer experience and strategies for enhancing and building customer experience in B2B contexts, including customer segmentation, targeting, and positioning, as well as measuring customer experience gap and defining customer expectations. After the successful completion of the course, you will be able to learn about the following, How to build customer experience and how consumer behaviour can influence this experience. Strategies to influence and enhance customer experience. Enhancing customer experience in B to B context. Strategies to built customer relationship. Building customer experience with segmentation, targeting and positioning. Measuring customer experience gap. Defining customer expectations.   This course aims to provide strategies and techniques for building and enhancing customer experience, while understanding the influence of consumer behavior on this experience, as well as the importance of customer relationship management in B2B contexts, and the role of segmentation, targeting, and positioning in building customer experience. The course also covers techniques for measuring and defining customer expectations, and strategies for closing the customer experience gap. This course aims to provide a comprehensive understanding of how to build and enhance customer experience, including the role of consumer behavior, and strategies to build and maintain customer relationships. Additionally, the course covers the importance of segmentation, targeting, and positioning in creating a positive customer experience and ways to measure and meet customer expectations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Self-paced pre-recorded learning content on this topic. Managing Customer Experience Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Happiness Coordinator Client Care Specialist Experience Enhancement Agent Satisfaction Strategist Service Excellence Ambassador Feedback Facilitator Interaction Improvement Manager Client Delight Director Customer Journey Navigator Support Satisfaction Supervisor Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Give a compliment to your career and take it to the next level. This Hotel Receptionist will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Hotel Receptionist bundle will help you stay ahead of the pack. Throughout the Hotel Receptionist programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Hotel Receptionist course, you will get 11 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Hotel Receptionist Bundle Consists of the following Premium courses: Courses are included in this Hotel Receptionist Bundle? Course 1: Hotel Management Level 3 Course 2: Concierge Course 3: Office Skills Course 4: Customer Relationship Management Course 5: Working Effectively Across Cultures Course 6: Phone-Based Customer Service Course 7: Document Control Course 8: GDPR Data Protection Level 5 Course 9: Level 2 Microsoft Office Essentials Course 10: Effective Communication Skills Diploma Course 11: Time Management Training Enrol now in Hotel Receptionist to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Hotel Receptionist expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Hotel Receptionist bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this Hotel Receptionist course to gather professional knowledge besides their study or for the future. Requirements This Hotel Receptionist course has been designed to be fully compatible with tablets and smartphones. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Give a compliment to your career and take it to the next level. This Public Services Training will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Public Services Training bundle will help you stay ahead of the pack. Throughout the Public Services Training programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Public Services Training course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Public Services Training Bundle Consists of the following Premium courses: Course 01: Customer Relationship Management Course 02: Office Administration Certificate Course 03: Minute Taking Essentials Level 2 Course 04: Professional Telephone Receptionist Course Course 05: Operations Management Course 06: Paralegal Course 07: Level 3 Tax Accounting Course 08: Document Control Course 09: GDPR Data Protection Level 5 Course 10: Workplace Confidentiality Course 11: Touch Typing Essentials Enrol now in Public Services Training to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Public Services Training expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Public Services Training bundle. Requirements This Public Services Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Give a compliment to your career and take it to the next level. This Marketing will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Marketing bundle will help you stay ahead of the pack. Throughout the Marketing programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Marketing course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Marketing Bundle Consists of the following Premium courses: Course 01: Marketing Fundamentals Course 02: Business Branding Course 03: Strategic Planning and Analysis for Marketing Course 04: Digital Marketing Course 05: Social Media Marketing Training Course 06: Sales Training Course 07: Disruptive Innovation for Business Course 08: Research Methods in Business Course 09: Influencing and Negotiating Course 10: Customer Relationship Management Course 11: Cross-Cultural Awareness Training Enrol now in Marketing to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Marketing expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum: Introduction to Marketing Fundamentals Definitions of Marketing Traditional vs Contemporary Marketing Marketing Management Orientations Understand your Customers Segmentation CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Marketing bundle. Requirements This Marketing course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Marketing Fundamentals) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Give a compliment to your career and take it to the next level. Thisbundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Hospitality and Accommodation Management bundle will help you stay ahead of the pack. Throughout the Hospitality and Accommodation Management programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Hospitality and Accommodation Management course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Hospitality and Accommodation Management Bundle Consists of the following Premium courses: Course 01: Hospitality and Accommodation Management Course 02: Level 2 Food Hygiene and Safety Course Course 03: HACCP Training Course 04: Food Allergen Awareness Course 05: Nutrition and Diet Awareness Course 06: Immunity Boosting Food Course 07: Baking and Cake Decorating Level 2 Course 08: Cleaning Course Level 5 Course 09: Customer Relationship Management Course 10: First Aid Training Course 11: Time Management Enrol now in Hospitality and Accommodation Management to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum: ***Hospitality and Accommodation Management*** Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this bundle. It is available to all students, of all academic backgrounds. Requirements Our bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Close more deals and boost the performance of any sales team. This course is designed to make you more effective and efficient as you pursue your sales goals. Learn how to: attract customers Stand out in the crowd Build support for your initiatives If you're already working in sales or looking for a lucrative and enjoyable future career, effective selling is a valuable skill that you definitely need to master. So enrol in the course today to learn all the knowledge and skills related to Sales. Along with this Sales course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Sales Bundle Consists of the following Premium courses: Course 01: Sales Training Course 02: Sales: Psychology of Customers Course 03: Strategic Business Management Course 04: Operation Management and Retailing Course 05: Retail Strategy Course 06: Purchasing & Procurement Course - Level 3 Course 07: Visual Merchandising Course 08: How To Build Sales Funnels With ClickFunnels Course 09: Compliance & Business Risk Management Course 10: Financial Modeling Using Excel Course 11: Customer Relationship Management Learning Outcome Principles, persuading and negotiating Develop a winning mindset Win over clients, build strong working relationships Close deals successfully Handle deals and negotiations to dispute with confidence Learn to communicate effectively Deliver engaging presentations A detailed overview of customer-focused selling Techniques for closing more deals in any environment Enrol now in Sales to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Sales expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum: Course 01: Sales Training Section 01: Introduction Section 02: Belief Section 03: Authenticity Section 04: Establishing Trust Section 05: Selling Results Section 06: Selling Value Section 07: Experience of Value Section 08: Action Plan! Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sales bundle. Requirements This Sales course has been designed to be fully compatible with tablets and smartphones. Career path Studying this course could open the door to various fulfilling and future-proof careers in a sales or marketing setting, such as: Sales Representative Sales Manager Executive Consultant Marketing Assistant Marketing Associate Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Sales Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tired of browsing and searching for a Professional Boundaries - CPD accredited course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Professional Boundaries - CPD accredited bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Professional Boundaries - CPD accredited course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Professional Boundaries - CPD accredited and help you along your learning journey. Advanced audio-visual learning modules of these Professional Boundaries - CPD accredited courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Professional Boundaries - CPD accredited, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Professional Boundaries - CPD accredited Bundle Consists of the following Premium courses: Course 01: Professional Boundaries Course 02: Workplace Confidentiality Course 03: Working Effectively Across Cultures Course 04: Conflict Management Course 05: People Management Skills Level 3 Course 06: Team Management Course 07: Assertiveness and Self Confidence Development Course 08: Customer Relationship Management Course 09: Team Building Masterclass Course 10: Emotional Intelligence and Human Behaviour Course 11: Workplace Safety Course 12: Health, Safety & Laws at Workplace | Online Course Course 13: Preventing Workplace Violence and Harassment Level 3 Course 14: Online Workplace First Aid Level 3 Course Enrol now in Professional Boundaries - CPD accredited to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Professional Boundaries - CPD accredited expertise and essential knowledge, which will assist you in reaching your goal. Course Curriculum: Professional Boundaries: Positioning Yourself as a Professional Enhancing Your Professional Image Expanding Your Skills Communicating for Results Building Relationships and Networks ***And 13 more courses*** CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Professional Boundaries - CPD accredited bundle. Requirements Our Professional Boundaries - CPD accredited course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Professional Boundaries - CPD accredited expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course Professional Boundaries absolutely Free! Other PDF Certificates are available for £6 each. Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Professional Boundaries absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

***Don't Spend More; Spend Smart*** Life Just Got Better This Summer ! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 11-in-1 extensive bundle that has everything you need to succeed in Entrepreneurship and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Entrepreneurship bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Entrepreneurship course that will enhance your skills and prepare you for the competitive job market. Also, our Entrepreneurship experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Entrepreneurship, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Entrepreneurship Bundle Consists of the following Premium courses: Course 01: Entrepreneurship Training Course 02: Business Plan for Entrepreneurs Course 03: Basic Business Finance Course 04: Level 3 Tax Accounting Course 05: Strategic Planning and Analysis for Marketing Course 06: Business Branding Course 07: Sales: Psychology of Customers Course 08: People Management Skills Level 3 Course 09: Performance Management Course 10: Customer Relationship Management Course 11: Leadership & Management Diploma Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and internationally renowned experience without leaving your home How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Entrepreneurship Courses expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum: Course 01: Entrepreneurship Training Introduction Entrepreneurship and Innovation The Entrepreneurial Mindset Introduction to Idea Generation Business Models Writing and Evaluating Business plan Fundraising The Reasons Why New Businesses Fail Green Entrepreneurship A Sustainable Development Challenge CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements This Entrepreneurship Courses has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Are you passionate about makeup? If you are looking for a career in the makeup industry, then the Make-up Artist Complete Bundle course is designed for you. The Make-up industry is one of the most growing industries around the world. The Make-up Artist Complete Bundle provides comprehensive training for making you an expert professional. The course contents are designed in line with the practical problems. You will be introduced to the latest technologies and tools used in the makeup industry. Master professional beauty skills and become a top nail technician and make-up artist by taking the advanced Makeup Artist Complete Bundle course. Along with this Make-up Artist Complete Bundle, you will get 11 Career development courses, an original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. This Make-up Artist Bundle Consists of the following Premium courses: Course 01: Make-up Artist Course 02: Online Nail Technician Diploma Course 03: Hairdressing Level 3 Course 04: Professional Photography Diploma Course 05: Ayurveda Healing Certificate Course 06: Aging and Longevity Secrets Course 07: Diet and Nutrition Complete Food Composition Diploma Course 08: Food Allergen Awareness Course 09: Personal Hygiene Course 10: Infection Prevention Training Course 11: Customer Relationship Management Many beauty professionals have lots of opportunities to express their creativity through beauty products application. This Make-up Artist Complete Bundle will not only provide lessons on cosmetics and makeup but will also teach you about nail designing and manicure and skincare. If you want to be an expert in beauty, make-up, nail design & care as well as skincare then this Make-up Artist Complete Bundle is meant for you. Register and start learning now the appropriate skills for your personal or business benefits. In the interactive Make-up Artist - Complete Bundle course, you'll learn all the beauty and makeup essential knowledge needed to thrive in the fashion industry. You'll learn how to applybase and eye makeup, how to enhance the lips, cheeks and brows, how to apply bridal and special occasion makeup, work with nail art, and more. By completing the course, you'll gain expertise in all types of makeup, with contouring and highlighting tips as well as techniques for mastering manicures. Become a beauty expert by enrolling today! Curriculum: Course 01: Make-up Artist Make-up Beauty Brushes Your Makeup Kit Etiquette On Set How to Use Color Correctors Film & Television Makeup Artistry Tattoo Covering Tips On Natural Beauty Makeup Tips On Glamour Makeup How To Tips for Teenage Makeup Makeup Tips for Sophisticated Ladies Airbrush Makeup Bridal Makeup Eyes and Lips Be Camera Ready And many more... Skin Care Skin Care and Tanning Facials Hair Removal Options Dermaplaning Esthetician Tools Know your Toxic ingredients LED Light Therapy Microneedling Natural and Chemical Peels Skincare Using Spices Skin Disorder and Diseases Sugaring Tinting How To Be and Get Camera Ready Why No Microdermabrasion Skin Care 5 Food Knowledge Skin Care 6 Skincare Using Spices Things To Know As a Beauty Professional Aromatherapy and Essential Oils Detox Your Deodorant Dry Brushing Face Masks Find Your Perfect Color Go Earthing Good Morning Detox Hot Flashes Luxury Spa Treatments at Home How to Conceal and Correct Under Your Eyes And many more... How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 135 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Make-up Artist - Complete Bundle. It is available to all students, of all academic backgrounds. Requirements Our Bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path The Make-up Artist Complete Bundle will be useful and would be beneficial for every kind of occupations and careers for women like: Beauty Gurus Cosmetologist Makeup Artist Manicurist Spa Businessmen. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Make-up Artist) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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