43329 Courses

Duration 2 Days 12 CPD hours This course is intended for Cloud Solutions Architects, Site Reliability Engineers, Systems Operations professionals, DevOps Engineers, IT managers. Individuals using Google Cloud Platform to create new solutions or to integrate existing systems, application environments, and infrastructure with the Google Cloud Platform. Overview Apply a tool set of questions, techniques and design considerations Define application requirements and express them objectively as KPIs, SLO's and SLI's Decompose application requirements to find the right microservice boundaries Leverage Google Cloud developer tools to set up modern, automated deployment pipelines Choose the appropriate Google Cloud Storage services based on application requirements Architect cloud and hybrid networks Implement reliable, scalable, resilient applications balancing key performance metrics with cost Choose the right Google Cloud deployment services for your applications Secure cloud applications, data and infrastructure Monitor service level objectives and costs using Stackdriver tools This course features a combination of lectures, design activities, and hands-on labs to show you how to use proven design patterns on Google Cloud to build highly reliable and efficient solutions and operate deployments that are highly available and cost-effective. This course was created for those who have already completed the Architecting with Google Compute Engine or Architecting with Google Kubernetes Engine course. Defining the Service Describe users in terms of roles and personas. Write qualitative requirements with user stories. Write quantitative requirements using key performance indicators (KPIs). Evaluate KPIs using SLOs and SLIs. Determine the quality of application requirements using SMART criteria. Microservice Design and Architecture Decompose monolithic applications into microservices. Recognize appropriate microservice boundaries. Architect stateful and stateless services to optimize scalability and reliability. Implement services using 12-factor best practices. Build loosely coupled services by implementing a well-designed REST architecture. Design consistent, standard RESTful service APIs. DevOps Automation Automate service deployment using CI/CD pipelines. Leverage Cloud Source Repositories for source and version control. Automate builds with Cloud Build and build triggers. Manage container images with Google Container Registry. Create infrastructure with code using Deployment Manager and Terraform. Choosing Storage Solutions Choose the appropriate Google Cloud data storage service based on use case, durability, availability, scalability and cost. Store binary data with Cloud Storage. Store relational data using Cloud SQL and Spanner. Store NoSQL data using Firestore and Cloud Bigtable. Cache data for fast access using Memorystore. Build a data warehouse using BigQuery. Google Cloud and Hybrid Network Architecture Design VPC networks to optimize for cost, security, and performance. Configure global and regional load balancers to provide access to services. Leverage Cloud CDN to provide lower latency and decrease network egress. Evaluate network architecture using the Cloud Network Intelligence Center. Connect networks using peering and VPNs. Create hybrid networks between Google Cloud and on-premises data centers using Cloud Interconnect. Deploying Applications to Google Cloud Choose the appropriate Google Cloud deployment service for your applications. Configure scalable, resilient infrastructure using Instance Templates and Groups. Orchestrate microservice deployments using Kubernetes and GKE. Leverage App Engine for a completely automated platform as a service (PaaS). Create serverless applications using Cloud Functions. Designing Reliable Systems Design services to meet requirements for availability, durability, and scalability. Implement fault-tolerant systems by avoiding single points of failure, correlated failures, and cascading failures. Avoid overload failures with the circuit breaker and truncated exponential backoff design patterns. Design resilient data storage with lazy deletion. Analyze disaster scenarios and plan for disaster recovery using cost/risk analysis. Security Design secure systems using best practices like separation of concerns, principle of least privilege, and regular audits. Leverage Cloud Security Command Center to help identify vulnerabilities. Simplify cloud governance using organizational policies and folders. Secure people using IAM roles, Identity-Aware Proxy, and Identity Platform. Manage the access and authorization of resources by machines and processes using service accounts. Secure networks with private IPs, firewalls, and Private Google Access. Mitigate DDoS attacks by leveraging Cloud DNS and Cloud Armor. Maintenance and Monitoring Manage new service versions using rolling updates, blue/green deployments, and canary releases. Forecast, monitor, and optimize service cost using the Google Cloud pricing calculator and billing reports and by analyzing billing data. Observe whether your services are meeting their SLOs using Cloud Monitoring and Dashboards. Use Uptime Checks to determine service availability. Respond to service outages using Cloud Monitoring Alerts. Additional course details: Nexus Humans Architecting with Google Cloud: Design and Process training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Architecting with Google Cloud: Design and Process course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Start learning Construction Management Course: Cost Estimation that will give you enough knowledge and skills to build your dream career. About this course This Construction Management Course: Cost Estimation helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Construction Management Course: Cost Estimation is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For:​ This Construction Management Course: Cost Estimation is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Construction Management Course: Cost Estimation related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: Introduction to Construction Management Module 02: Role of Cost Estimator and New Aspects of Cost Estimation Module 03: Elements and Factors influencing Cost Estimation Module 04: Cost Estimation in Construction Industry Course Content Construction: Construction Cost Estimation Module 01: Introduction to Construction Management 00:08:00 Module 02: Role of Cost Estimator and New Aspects of Cost Estimation 00:07:00 Module 03: Elements and Factors influencing Cost Estimation 00:09:00 Module 04: Cost Estimation in Construction Industry. 00:25:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Level 4 Award in Immediate Life Support (RQF) is ideal for a wide range of healthcare professionals. This includes doctors, dental professionals, medical students, nurses, midwives, and physiotherapists who need an ILS qualification for their registration with regulatory bodies like the GMC, GDC, NMC, and HCPC. It's also perfect for those looking to advance in their careers or needing an ILS certification for new job opportunities.

Duration 2 Days 12 CPD hours Overview What's New in This Guide? Automatic Payment Reminders for open customer invoices Ability to automatically include the PO# (purchase order number) to Invoice Emails Able to combine multiple emails which allows you to attach multiple sales or purchasing documents to a single email Quickly locate a company file using the new company file search feature Smart Help is an improved search experience that includes access to live experts through messaging and call back options This course covers all features that are in QuickBooks Pro and Premier 2020 and prepares you for the QuickBooks Certified User exam. This course combines all topics in the two 1 day courses ?Get Started with QuickBooks 2021 for Windows? and ?Keep Going with QuickBooks 2021 for Windows?. First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2021. Getting Started Starting QuickBooks Setting QuickBooks Preferences Components of the QuickBooks Operating Environment Using QuickBooks Help Identifying Common Business Terms Exiting QuickBooks Setting Up a Company Creating a QuickBooks Company Using the Chart of Accounts Working with Lists Creating Company Lists Working with the Customers & Jobs List Working with the Employees List Working with the Vendors List Working with the Item List Working with Other Lists Managing Lists Setting Up Inventory Entering Inventory Ordering Inventory Receiving Inventory Paying for Inventory Manually Adjusting Inventory Selling Your Product Creating Product Invoices Applying Credit to Invoices Emailing Invoices Setting Price Levels Creating Sales Receipts Invoicing for Services Setting Up a Service Item Changing the Invoice Format Creating a Service Invoice Editing an Invoice Voiding an Invoice Deleting an Invoice Entering Statement Charges Creating Billing Statements Processing Payments Displaying the Open Invoices Report Using the Income Tracker Receiving Payments for Invoices Making Deposits Handling Bounced Checks Working with Bank Accounts Writing a QuickBooks Check Voiding a QuickBooks Check Using Bank Account Registers Entering a Handwritten Check Transferring Funds Between Accounts Reconciling Checking Accounts Entering and Paying Bills Handling Expenses Using QuickBooks for Accounts Payable Using the Bill Tracker Entering Bills Paying Bills Entering Vendor Credit Memorizing Transactions Entering a New Memorized Transaction Editing a Memorized Transaction Deleting a Memorized Transaction Grouping Memorized Transactions Using a Memorized Transaction Printing the Memorized Transaction List Customizing Forms Creating a Custom Template Modifying a Template Printing Forms Using Other QuickBooks Accounts Other QuickBooks Account Types Working with Credit Card Transactions Working with Fixed Assets Working with Long-Term Liability Accounts Using the Loan Manager Creating Reports Working with QuickReports Working with Preset Reports Sharing Reports Exporting Reports to Microsoft Excel Printing Reports Creating Graphs Creating QuickInsight Graphs Using QuickZoom with Graphs Working with the Sales Graph Customizing Graphs Printing Graphs Tracking and Paying Sales Tax Using Sales Tax in QuickBooks Setting Up Tax Rates and Agencies Indicating Who and What Gets Taxed Applying Tax to Each Sale Determining What You Owe Paying Your Tax Agencies Preparing Payroll with QuickBooks Using Payroll Tracking Setting Up for Payroll Setting Up Employee Payroll Information Setting Up a Payroll Schedule Writing a Payroll Check Printing Paycheck Stubs Tracking Your Tax Liabilities Paying Payroll Taxes Preparing Payroll Tax Forms Using the EasyStep Interview Using the EasyStep Interview Using Online Banking Setting Up an Internet Connection Setting Up Bank Feeds for Accounts Viewing, Downloading, and Adding Online Transactions Creating Online Payments Transferring Funds Online Canceling Online Payments Managing Company Files Using QuickBooks in Multi-user Mode Setting Up Users and Passwords Setting a Closing Date Sharing Files with an Accountant Updating QuickBooks Backing Up and Restoring a Company File Condensing a Company File Estimating, Time Tracking, and Job Costing Creating Job Estimates Creating an Invoice from an Estimate Displaying Reports for Estimates Updating the Job Status Tracking Time Displaying Reports for Time Tracking Tracking Vehicle Mileage Displaying Vehicle Mileage Reports Displaying Other Job Reports Writing Letters Using the Letters and Envelopes Wizard Customizing Letter Templates Additional course details: Nexus Humans Get Smart With QuickBooks 2021 for Windows training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Get Smart With QuickBooks 2021 for Windows course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Candidates for this exam are IT professionals who perform installation, configuration, general local management and maintenance of Windows 10 core services. The Modern Desktop Administrator deploys, configures, secures, manages, and monitors devices and client applications in an enterprise environment. Overview After completing this course, learners should be able to: Prepare to install Windows 10. Install Windows 10. Configure Updates for Windows. Perform post-installation configuration tasks. Configure devices and drivers for Windows. Configure storage for Windows. Configure network settings in Windows. Configure remote management of Windows. Configure and manage applications in Windows. Configure Internet Explorer. Describe the methods for securing Windows 10. Configure account access and authentication. Configure file and folder permissions. Create security policies. Describe common threats and methods for mitigating against them. Use Windows troubleshooting and monitoring tools. Troubleshoot Windows installations. Troubleshoot application installation issues. Troubleshoot web browser settings. Troubleshoot Windows authentication. Troubleshoot hardware issues related to Windows machines. Develop an Operating System deployment and upgrade strategy. Understand the different methods of deployment. Understand on-premise and cloud-based solutions. Deploy and migrate desktops to Windows 10. Plan and configure Windows Update policies. Describe the benefits and capabilities of Azure AD. Manage users using Azure AD with Active Directory DS. Implement Windows Hello for Business. Configure conditional access rules based on compliance policies. Describe the various tools used to secure devices and data. Implement Windows Defender Advanced Threat Protection. This five day accelerated course will cover topics necessary to prepare attendees with the baseline knowledge to take the MD-100 and MD-101 exams for the Modern Desktop Administrator Associate certification. Installing Windows Introducing Windows 10 Installation Options Requirements for Windows Features Installation Process and Media Upgrading to Windows 10 Updating Windows Windows Servicing Model Updating Windows Applying Applications and Windows Updates Post-Instalation Configuration and Personalization Customize the Windows 10 UI Configure device specific settings such as power plans and mobile device options Use the Windows control panel and setting app to configure settings Describe using Windows PowerShell Configuring Peripherals and Drivers Managing Devices and Drivers Managing Printers Configuring Networking Configure IP Network Connectivity Implement Name Resolution Implement Wireless Network Connectivity Remote Access Overview Remote Management Configuring Storage Overview of storage options Using OneDrive Managing Disks, Partitions, and Volumes Maintaining Disks and Volumes Managing Storage Spaces Managing Apps in Windows 10 Providing Apps to Users Managing Universal Windows Apps The Windows Store Web browsers in Windows 10 Configuring Authorization and Authentication Using Security Settings to Mitigate Threats Configuring User Account Control Implementing Device Registration Authentication Configuring Data Access and Usage Overview of File Systems Configuring and Managing File Access Configuring and Managing Shared Folders Managing Security with Policies Configuring Advanced Management Tools Configuring Tenant Roles Managing Tenant Health and Services Supporting the Windows 10 Environment Troubleshooting Windows Troubleshooting Tools Troubleshooting the Windows OS Troubleshooting Windows Startup Troubleshooting Operating System Service Issues Troubleshooting Sign-In Issues Troubleshooting Files and Applications File Recovery in Windows 10 Application Troubleshooting Troubleshooting Hardware and Drivers Troubleshooting Device Driver Failures Overview of Hardware Troubleshooting Troubleshooting Physical Failures Planning an Operating System Deployment Strategy Overview of Windows as a service Windows 10 Deployment options Considerations for Windows 10 deployment Implementing Windows 10 Implementing Windows 10 by using dynamic deployment Implementing Windows 10 by using Windows Autopilot Upgrading devices to Windows 10 Managing Updates for Windows 10 Implementing Windows 10 by using dynamic deployment Implementing Windows 10 by using Windows Autopilot Upgrading devices to Windows 10 Device Enrollment Device management options Manage Intune device enrollment and inventory Configuring Profiles Configuring device profiles Managing user profiles Monitoring devices Application Management Implement Mobile Application Management (MAM) Deploying and updating applications Administering applications Managing Authentication in Azure Ad MANAGING AUTHENTICATION IN AZURE AD Managing Devices and Device Policies Microsoft Intune Overview Managing devices with Intune Implement device compliance policies Managing Security Implement device data protection Managing Windows Defender ATP Managing Windows Defender in Windows 10 Additional course details: Nexus Humans Windows 10 Modern Desktop Administrator Associate Bootcamp training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Windows 10 Modern Desktop Administrator Associate Bootcamp course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Security professionals, System engineers, channel partners, service partners, and end users with 1+ years of experience in implementing IT security technologies (Network, Applications, and Systems) and are also SNSAcertified. Overview The students will learn how to monitor, investigate, analyze, and configure SonicWall Next-Gen firewalls running SonicOS to enable advanced functionality related to Secure and Remote Connectivity, Network Optimization, and Threat Prevention. Upon successful completion of the SNSP program, the students will be able to demonstrate SonicWall product expertise and the application skill sets required to mount a proactive, effective defense against current and evolving network and cyber security threats. A key issue affecting an organization?s business productivity and employee efficiency today is its ability to respond to dynamic changes in the cyber threat landscape. Coming up on the heels of the highly successful SNSA program launched earlier this year, SonicWall now presents the SonicWall Network Security Professional (SNSP) course, an expert-level training and certification program that builds on the enterprise security skills learned in the SNSA course. Previously known as the Network Security Advance Administration (NSAA) course, the revamped SNSP curriculum expands on the topics covered in SNSA and features advanced SonicWall firewall configuration and administration tasks aimed at helping enterprises adapt to dynamic security environments. Relevant changes to the curriculum include an enhanced and deeper scope of SonicOS 6.5.x features and functionality, as well as changes in the learning and delivery methodologies to better balance the professional needs of the students and the business requirements for network and cyber security. Course Outline Course Introduction and Overview Configuring VPN Auto Provisioning Configuring Advanced Routing Configuring Advanced Interface Settings Using SonicOS CLI Configuring Capture Client Capturing and Replaying Packets Configuring DPI-SSL/TLS Server Configuring DPI-SSH Configuring App Rules Configuring App Control Configuring Advanced High Availability Excluding Trusted Content Resolving and Reporting False Positives Configuring Content Filtering Implementing Best Practices

Duration 1 Days 6 CPD hours This course is intended for This course provides an introductory overview of the CMMC program for organizational decision makers. Business and IT leaders and IT staff might consider taking this course to learn about the CMMC Model to get a sense of what's required for a successful assessment, and the various ways they can start preparing. Overview In this course, you will identify the key elements and potential impacts of the Cybersecurity Maturity Model Certification (CMMC) program. You will: Identify the crucial elements that are driving the CMMC initiative. Describe the architecture of the CMMC Model and the rationale behind it. Prepare your organization for a successful CMMC Assessment. Identify the roles and responsibilities in the CMMC ecosystem and describe the phases of an Assessment. The Cybersecurity Maturity Model Certification (CMMC), managed by The Cyber AB (formerly known as the CMMC Accreditation Body or the CMMC-AB), is a program through which an organization's cybersecurity program maturity is measured by their initial and ongoing compliance with applicable cybersecurity practices. This course provides a complete review of the key elements of this important program and will entitle you to a CMMC Trailblazer badge.Important: This curriculum product is not considered CMMC-AB Approved Training Material (CATM). This course is not intended as certification preparation and does not qualify students to sit for the CMMC CP certification exam. Identifying What's at Stake Topic A: Identify the Threats and Regulatory Responses Topic B: Identify Sensitive Information Describing CMMC Topic A: Describe the CMMC Model Architecture Topic B: Describe the CMMC Program Getting Ready for a CMMC Assessment Topic A: Scope Your Environment Topic B: Analyze the CMMC Assessment Guides Topic C: Foster a Mature Cybersecurity Culture Topic D: Identify Helpful Documents Topic E: Evaluate Your Readiness Interacting with the CMMC Ecosystem Topic A: Identify the CMMC Ecosystem Topic B: Describe a CMMC Assessment

Our Team Building Programmes are 'simply excellent' (quote from Unilever). They always deliver much greater energy' motivation and efficiently accelerates to a galvanised, integrated team for their Manager/Team Leader. They're great fun and very commercially orientated - the best of both key elements to a successful and long-lasting high performance team. A successful company is always made up of successful teams. Teams that can work autonomously with a clearly defined set of goals, roles, vision, responsibility and culture will always reach for and achieve far greater success than a team that works just as a group of individuals. Our team building solutions are individually built and geared towards teams at any level within an organisation, providing an independent and objective perspective to promote a common purpose such as the creation of a 'high performance team'. Out With The Old Traditionally, team building events have been restricted to certain levels of management where they head off site for a bit of archery, quad biking and paintballing or something along those lines. Then over some coffee and cocktails, business plans and more efficient ways to work are casually discussed. Whilst being out having fun instead of being at work may improve an individual person's mood, the effect will only be short-term, and will not go far in creating permanent and cohesive teams who are able to overcome challenges together and drive the business forward when back in the workplace. In With The New Today's business thinking is more strategic and certainly has to look for returns on the investment. That is why Dickson Training Ltd's team building programmes are bespoke and built to your requirements through research, understanding your business and, most importantly, what results and achievements you are looking to get out of the programme. Once "what success looks like" has been established, we create tasks and activities that will test your leadership, problem solving, communication and team work skills. When the tasks have been completed, the learning - both practical and theory - is debriefed to the group as well as how it will translate back in your business. Not only are our events great fun, but they provide participants with learning points they can act upon to improve or enhance the working practices/environment. Team Building That Gets Results We have a highly innovative team who design team builds to suit all budgets and time or space restrictions. Large or small, we will develop the perfect event to meet your commercial objectives, keeping in line with your values and company culture. More recently we have combined team galvanising events with ways to engage the participants with and support their local communities. This solution has proved extremely popular with our clients and we are continuing to develop more and more programmes doing exactly this. " Phil did everything in a very professional and focused manner, without losing sight of the overall aims or having 'fun'. When I moved to Airbus UK and subsequently European Aeronautic Defense and Space Company (EADS), I had no hesitation in recommending Phil and the team to deliver the required training and team events.  Without doubt Phil and his team are excellent providers of training, to suit even bespoke requirements, and I would not hesitate in recommending the team to any business in the future. " Glenn Brown, Systems & Expertise Manager, Airbus Personnel Service Augmented Skills – an Essay by Phil Dickson All of you, who are reading this, and all the people you meet and work with will have – ‘Augmented Skills’. So – if you are an IT Engineer or a Pharmacist; perhaps you are, or know, a Departmental Leader and you work with a Logistics Project Manager; these roles will demand core skills, whether they be technical know-how or qualifications in the discipline. But to be that bit better; more reliable; more effective & productive and therefore more valuable and, frankly, marketable – capitalizing on ‘Augment Skills’ comes into play. The I T Engineer who was a Chess Champion at Uni, which would indicate that they possess some key ‘Augmented skills’ including how they plan 3 steps ahead and are always prepared for the unexpected. The Pharmacist, who is a keen sportsperson in their private life, will likely be tenacious, team-orientated and disciplined – again these are superb qualities to have in this – or any – role. Your colleagues, as well as yourself, will have ‘Augmented Skills’ that will be an asset if only they are explored and applied to their role and indeed, career. Everyone has their own 'Super-power' If they love gardening, they are probably strategic, patient and inclined to research; if they cook or bake, they are usually well organized and comfortable with multi-tasking. A big reader will tend to be considered and possess good critical thinking faculties, and an amateur mechanic or keen DIY person will often be practical, resourceful and very determined. I have observed that many new Parents discover they have ‘Augmented Skills’ they didn’t know they had... such as getting order out of chaos and displaying industrial amounts of patience and good grace when they really do not feel like it. They very often become far more compassionate and empathetic. Most people have their very own ‘Superpower’. Invite your team members to offer their ‘Augmented Skills’ to your work-place – and just watch as it elevates the motivation levels and improves results. It’ll be very rewarding for all concerned – and for meeting the Team’s objectives, to encourage the person who is a talented artist to be a sounding board on some of the marketing imagery and layouts; for the team member who is great at Maths or resolving crosswords to be asked for their input to solving a problem that is causing logistical or operational headaches. Never exploit a Team member’s unique special skills at their expense I would like to stress, however, that it must never be an area where a team member gets exploited by harvesting their unique special skills to coerce them into taking on greater responsibilities and tasks without providing them with the commensurate salary and status. To do so would be immoral and, ultimately, counter-productive as it would lead to resentment and disenfranchisement. This is about encouraging people’s capability and inviting their input to boost confidence and enhance the team’s capability. Often, we need to be more than what our Job Description says It is also important to highlight that whatever a person’s role or function is – they will definitely need to have additional capabilities to be effective. The best example of this is when we designed and delivered a range of ‘Advanced Customer Care skills’ training sessions for the Met Office a few years ago…we met so many remarkably super-bright Meteorologists, many of whom were having to make significant adjustments to answering questions from Customers that seemed to be illogical and often, obtuse. It wasn’t enough for these Meteorologists to be highly skilled at interpreting data and identifying patterns – they needed ‘Augmented skills’ to make that information accessible to members of the public (and Council workers and Air Traffic controllers and Shipping agents) and many other people, as to what that particular weather system was going to be like in their area and at what time. They have to know how to ‘de-jargonise’ the material and provide succinct, clear, and yet temperate, descriptions without ever appearing exasperated, impatient or judgmental in response to sometimes quite silly questions. For a highly trained scientist – that can be counter-intuitive. Being Philosophical... and a wee bit pretentious At the risk of being a little Philosophical (and probably a wee bit pretentious) – in my own role of Trainer – my core skills have to include – being a very good communicator, an active listener and have innovative and engaging ways to convert an idea, or a model, into practical application that my Delegates and Clients gain tangible benefits from. This is how it applies to me... I really enjoy composing short, light classical-style piano pieces. Now, to do this well, you need to be able to find a transition from one chord or melody to a different theme or key. It has to be worked out very carefully to have incremental transitions and pleasant-sounding developments as the piece unfolds. I think I have become better at this as I have honed my skills as a composer. But I have realized that these very same skills have ‘Augmented’ my ability to help a Manager, or a Team, move from a state of conflict; tension; disfunction; disenfranchisement; lack of confidence to a place that is more harmonious with far greater productivity. The very same process of careful listening, considering options, taking well-considered steps, having a creative, sometimes brave, move towards a resolution are at play in both Training and Piano Compositions! Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

An online mental health awareness training course that is designed to support you to have confident conversations with xxxx,xxxxx & colleagues who have and are showing early signs and symptoms of mental health problems.

Elevate your career with our Receptionist course! Gain mastery in communication, front desk management, scheduling, and more. Become an office cornerstone. Enrol now!