43329 Courses

Duration 2 Days 12 CPD hours This course is intended for Cloud Architects, Security Experts, and Network Administrators requiring in depth knowledge on CloudGuard Network Security products. Overview Discuss AWS Platform Components and their relationship to Check Point CloudGuard Network Security. Explain how to maintain a secure, efficient, and stable cloud environment. Describe the components and constraints of a hub and spoke security environment. Describe the function of the Cloud Management Extension. Explain the purpose of identity and access controls and constraints in different cloud platforms. Explain the steps required to configure Identity and Access controls in AWS. Describe the purpose and function of the CloudGuard Controller, its processes, and how it is tied to the Identity Awareness feature. Explain how to design and configure Cloud Adaptive Policies. Discuss the purpose and function of Data Center Objects. Describe the function and advantages of Cloud Service Provider (CSP) automation templates for instance and resource deployments. Explain how CSP templates can be used for maintenance tasks in the cloud environment. Discuss Third-Party Automation tools, how they can simplify deployment and maintenance tasks, and the constraints associated with them. Discuss Scaling Solutions and Options for Cloud Environments. Explain the Scaling Options in AWS. Describe the workflow for configuring scaling solutions in AWS. Discuss how ClusterXL operates and what elements work together to permit traffic failover. Explain how ClusterXL functions differently in a Cloud Environment. Describe how clusters are created and function in AWS. Discuss the elements involved in Hybrid Data Center deployments, the advantages of them, and the constraints involved. Explain the nature of a 'Greenfield' deployment, the advantages of it, and the constraints involved. Describe the components and constraint involved in deploying a Disaster Recovery Site in the cloud. Discuss the steps required for troubleshooting automation in AWS. Explain the steps required for troubleshooting Scaling Solution issues in AWS. Describe the steps required for troubleshooting clusters in AWS. Learn advanced concepts and develop skills needed to design and administer CloudGuard Network Security Environments. Course Outline Create an SSH Key Pair. Create a VPC. Deploy an SMS. Connect to SmartConsole. Review the IAM Role. Configure the Cloud Management Extension. Configure the Access Control Policy. Create the AWS Data Center Object. Create Access Control Policy with a Data Center Object. Create the AWS VPC Spokes. Deploy the Web Servers into the Spoke VPCs. Create the AWS Auto Scale Deployment. Create the External and Internal Load Balancers. Create the VPC for the Auto Scale Deployment. Create the VPC Peers. Deploy the CloudGuard Cluster Template. Create the AWS VPN Gateway. Configure the Tunnel Interfaces. Configure the Static Routes. Configure the Network Objects. Configure the VPN Community. Configure the Security Policy. Test the Traffic. Troubleshoot the CloudGuard Controller. Debug the CloudGuard Controller. Debug the Cloud Management Extension Additional course details: Nexus Humans CNSE-AWS Check Point Network Security Expert for AWS training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CNSE-AWS Check Point Network Security Expert for AWS course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for students looking to establish a foundational understanding of Access, including the skills necessary to create a new database, construct data tables, design forms and reports, and create queries. Overview In this course, you will create and manage an Access database. You will: Navigate within the Access application environment, create a simple database, and customize Access configuration options. Organize and manage data stored within Access tables. Use queries to join, sort, and filter data from different tables. Use forms to make it easier to view, access, and input data. Create and format custom reports. Data is everywhere. Most job roles today involve some form of data management. Virtually everyone is affected in some way by the need to manage data. A relational database application such as Microsoft© Access© can help you and your organization with this task. This course is the first part of a three-course series that covers the skills needed to perform database design and development in Access. Microsoft© Access© for Office 365?: Part 1 (this course): Focuses on the design and construction of an Access database?viewing, navigating, searching, and entering data in a database, as well as basic relational database design and creating simple tables, queries, forms, and reports. Microsoft© Access© for Office 365?: Part 2 : Focuses on optimization of an Access database, including optimizing performance and normalizing data, data validation, usability, and advanced queries, forms, and reports. Microsoft© Access© for Office 365?: Part 3 : Focuses on managing the database and supporting complex database designs, including import and export of data, using action queries to manage data, creating complex forms and reports, macros and VBA, and tools and strategies to manage, distribute, and secure a database. This course may be a useful component in your preparation for the Microsoft Access Expert (Microsoft 365 Apps and Office 2019): Exam MO-500 certification exam. Lesson 1: Working with an Access Database Topic A: Launch Access and Open a Database Topic B: Use Tables to Store Data Topic C: Use Queries to Combine, Find, Filter, and Sort Data Topic D: Use Forms to View, Add, and Update Data Topic E: Use Reports to Present Data Topic F: Get Help and Configure Options in Access Lesson 2: Creating Tables Topic A: Plan an Access Database Topic B: Start a New Access Database Topic C: Create a New Table Topic D: Establish Table Relationships Lesson 3: Creating Queries Topic A: Create Basic Queries Topic B: Add Calculated Columns in a Query Topic C: Sort and Filter Data in a Query Lesson 4: Creating Forms Topic A: Start a New Form Topic B: Enhance a Form Lesson 5: Creating Reports Topic A: Start a New Report Topic B: Enhance Report Layout Additional course details: Nexus Humans Microsoft Access for Office 365: Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Access for Office 365: Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for Java developers who want to learn more about the specifications that comprise the world of Java Enterprise Edition (Java EE). Overview As a result of attending this course, you should be able to describe most of the specifications in Java EE 7 and create a component with each specification. You will be able to convert a Java SE program into a multi-tiered Java EE application. You should be able to demonstrate these skills: Describe the architecture of multi-tiered Java EE applications. Package Java EE applications and deploy to Red Hat JBoss Enterprise Application Platform with various tools. Create an Enterprise Java Bean instance. Manage the persistence of data using Java Persistence API. Create a web service using JAX-RS. Properly apply context scopes to beans and inject resources into Java Beans. Store and retrieve messages using the Java Messaging Service. Secure a Java EE application. Red Hat Application Development I: Programming in Java EE with exam (AD184) exposes experienced Java Standard Edition (Java SE) developers to the world of Java Enterprise Edition (Java EE). This course is based on Red Hat© Enterprise Application Platform 7.0. This course is a combination of Red Hat Application Development I: Programming in Java EE (AD183) and Red Hat Certified Enterprise Application Developer Exam (EX183). In this course, you will learn about the various specifications that make up Java EE. Through hands-on labs, you will transform a simple Java SE command line application into a multi-tiered enterprise application using various Java EE specifications, including Enterprise Java Beans, Java Persistence API, Java Messaging Service, JAX-RS for REST services, Contexts and Dependency Injection (CDI), and JAAS for securing the application. Transition to multi-tiered applications Describe Java EE features and distinguish between Java EE and Java SE applications. Package and deploying applications to an application server Describe the architecture of a Java EE application server, package an application, and deploy the application to an EAP server. Create Enterprise Java Beans Develop Enterprise Java Beans, including message-driven beans. Manage persistence Create persistence entities with validations. Manage entity relationships Define and manage JPA entity relationships. Create REST services Create REST APIs using the JAX-RS specification. Implement Contexts and Dependency Injection Describe typical use cases for using CDI and successfully implement it in an application. Create messaging applications with JMS Create messaging clients that send and receive messages using the JMS API. Secure Java EE applications Use JAAS to secure a Java EE application. Comprehensive review of Red Hat JBoss Development I: Java EE Demonstrate proficiency of the knowledge and skills obtained during the course. Additional course details: Nexus Humans Red Hat Application Development I: Programming in Java EE with exam (AD184) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat Application Development I: Programming in Java EE with exam (AD184) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2.75 Days 16.5 CPD hours This course is intended for This course is designed for a person with an understanding of project management concepts, as well as general desktop computer skills, and who will be responsible for creating and maintaining project plans. This course will give you the fundamental understanding as well as acquiring the advanced knowledge and skills needed to update a project plan in Microsoft Project during the execution, monitoring, and controlling phases of a project. Overview Identify project management concepts and navigate Microsoft 2. 2. Project Professional. Create a new project plan. Add tasks to a project. Manage task relationships within a project. Manage project resources. fnalize a project plan. Update a project plan. Generate project views to manage a project. Create project reports to share a project's status. Reuse project plan information. Work with multiple projects. This course will familiarize the user with the basic features and functions of MS Project so that it can be used effectively and efficiently in a real-world environment. MS project will give the ability to project managers to update a project plan in Project during the execution, monitoring, and controlling phases of a project GETTING STARTED WITH MICROSOFT PROJECT Topic A: Identify Project Management Concepts Topic B: Navigate in the Microsoft Project Desktop environment DEFINING A PROJECT Topic A: Create a New Project Plan File Topic B: Set Project Plan Options Topic C: Assign a Project Calendar ADDING PROJECT TASKS Topic A: Add Tasks to a Project Plan Topic B: Enter Task Duration Estimates MANAGING TASKS Topic A: Create a Work Breakdown Structure Topic B: Define Task Relationships Topic C: Schedule Tasks MANAGING PROJECT RESOURCES Topic A: Add Resources to a Project Topic B: Create a Resource Calendar Topic C: Enter Costs for Resources Topic D: Assign Resources to Tasks Topic E: Resolve Resource Conflicts FINALIZING A PROJECT PLAN Topic A: Optimize a Project Plan Topic B: Set a Baseline Topic C: Share a Project Plan UPDATING A PROJECT PLAN Topic A: Enter Task Progress Topic B: Enter Overtime Work Topic C: Edit Tasks Topic D: Update Cost Rate Tables Topic E: Update a Baseline VIEWING PROJECT PROGRESS Topic A: Use View Commands Topic B: Add a Custom Field Topic C: Create Custom Views Topic D: Format and Share the Timeline View REPORTING ON PROJECT PROGRESS Topic A: View Built-in Reports Topic B: Create Custom Reports Topic C: Create a Visual Report REUSING PROJECT PLAN INFORMATION Topic A: Create a Project Plan Template Topic B: Share Project Plan Elements with Other Plans WORKING WITH MULTIPLE PROJECTS Topic A: Share Resources Topic B: Link Project Plans Additional course details: Nexus Humans Microsoft Project training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Project course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours From Playgrounds to protocols?discover, explore, and demonstrate how to use the fundamental building blocks of the Swift programming language. This 2-day, hands-on course teaches you the basic concepts of Swift programming, including syntax, logic, structures, functions, and patterns. It also includes detailed explanations of language syntax and coding exercises Introduction to Swift and Playgrounds Learn about the origin of Swift and some of its basic syntax Constants, Variables, and Data Types Learn how to define constants for values that don?t change and variables for values that do. Learn the data types that are included in Swift and how they can help you write better code Operators Learn about some of the operators in the Swift language, including basic math operators. Control Flow Learn how to use logical operators in Swift to check conditions; learn how to use control flow statements. Strings Learn how to create and store text using the string type. You'll learn a variety of string methods that allow you to compare two strings, access specific characters within a string, and insert and remove values Functions Learn how to declare functions with different parameters and return types Structures Learn how to create structures in Swift. Classes Learn what makes classes different from structures and when to use classes instead of structures. Also learn about inheritance, superclasses, and subclasses. Optionals Learn to use ?optionals? to properly handle situations when data may or may not exist Collections Learn about the various collection types available in Swift and how to choose the appropriate one for your program. Loops Learn how to create loops in Swift, control the conditions for looping, and specify when to stop. Type Casting Learn why some data can be expressed using only a broader type, and how you can test for specific kinds of data before using it. Guard Learn to use guard statements to better manage control flow. Scope Learn to write nicely structured code that's easy to read. You'll do this by properly scoping your constants and variables Enumerations Learn when enumerations are commonly used, how to define an enumeration, and how to work with enumerations using switch statements. Protocols Learn what protocols are, when to use them, and how to write your own. Learn how to enable objects to communicate with each other and how to extend protocols to provide shared functionality across multiple types Closures Learn about closures, how to define them, how to use them as function arguments, and how to use some of the common functions that take closures as arguments. Extensions Learn how to define an extension, as well as how and why to use extensions. Additional course details: Nexus Humans Introduction to Swift training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Swift course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Deployment engineer Network engineer Sales engineer Overview After taking this course, you should be able to: Describe the Cisco conferencing architecture including cloud, hybrid, and on-premises conferencing Describe the physical deployment options and deployment models for Cisco Meeting Server, including Cisco Meeting Server 1000, 2000, and virtual machine Configure a Cisco Meeting Server single combined deployment for Web-Real Time Communications (WebRTC) endpoints within the enterprise Use APIs and the Cisco Meeting Server API Guide to configure profiles using Postman and the Webadmin API tool Configure a scalable and resilient deployment of Cisco Meeting Server with three servers for WebRTC endpoints within the enterprise Configure a scalable and resilient deployment of Cisco Meeting Server to support standard Session Initiation Protocol (SIP) and WebRTC connectivity outside the enterprise Configure a scalable and resilient deployment of Cisco Meeting Server to support recording and streaming of conferences Configure Cisco Unified Communications Manager and Cisco Meeting Server to support Rendezvous, Scheduled, and Ad-hoc conferencing for Cisco Unified CM registered endpoints Configure Cisco Meeting Server to integrate with a preconfigured on-premise Microsoft Skype for Business installation Install Cisco TelePresence Management Suite (Cisco TMS) and Cisco TelePresence Management Suite for Microsoft Exchange (Cisco TMSXE) on a single Microsoft Windows 2012 server and connect to an existing SQL environment Install and integrate Cisco Meeting Management with Cisco TMS and Cisco Meeting Server Set up and manage a scheduled conference with Cisco TMS and Cisco Meeting Management Capture and analyze logs from Cisco Meeting Server and Cisco Meeting Manager to diagnose faults, including a SIP connection error The Implementing Cisco Collaboration Conferencing (CLCNF) v1.0 course focuses on Cisco© on-premises conferencing architecture and solutions. You will gain knowledge and skills to design and implement common conferencing deployment scenarios of Cisco Meeting Server, its integration with call control features such as Cisco Unified Communications Manager and Cisco Expressway, and other Cisco collaboration conferencing devices.This course offers lessons and hands-on labs to prepare you for the 300-825 Implementing Cisco Collaboration Conferencing (CLCNF) exam. Course outline Describing Cisco Conferencing Architecture Configuring a Single Combined Deployment Installing Cisco Meeting Server Using APIs with Cisco Meeting Server Configuring a Cisco Meeting Server Scalable and Resilient Deployment Configuring Business to Business (B2B) and WebRTC Firewall Traversal Connectivity for Cisco Meeting Server Configuring Recording and Streaming with Cisco Meeting Server Troubleshooting Cisco Meeting Server Integrating Cisco Meeting Server with Cisco Unified CM Integrating Cisco Meeting Server with Microsoft Skype for Business Installing and Operating Cisco TMS and Cisco TMSXE Installing and Integrating Cisco Meeting Management Additional course details: Nexus Humans Cisco Implementing Cisco Collaboration Conferencing v2.0 (CLCNF) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Conferencing v2.0 (CLCNF) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Course Overview This qualification provides learners with the essential knowledge and skills required by those who wish to pursue a career in the Health and Fitness industry. Level: 2 Duration: 1 year full-time Awarding Awarding Body: ACTIVE IQ Course Fees: Free Example Units and Structure Personal training with clients How the body works Developing self in an active leisure role How to Adopt a Healthy Lifestyle Understanding the active leisure and learning sector Anatomy and Physiology for exercise and health Entry Requirements 4 Grade 3s or above at GCSE, with at least a Grade 2 (at GCSE) or Level 1 functional skills in English and Maths. Demonstrate an understanding of sports at Level 1 standard. Learners must have a level of physical fitness that enables them to meet the physical assessments of the course.

Duration 5 Days 30 CPD hours This course is intended for This class is ideal for merchants, marketers, and content managers who want to learn more about using B2C Commerce Cloud Business Manager to manage end-to-end business operations for a Commerce Cloud storefront. This course is also useful for developers preparing for the B2C Commerce Developer certification, providing information on working with a B2C site and data management using Business Manager. Overview Organize a storefront using catalogs, categories, products, pricing, and search refinements. Improve results in search engines using SEO best practices. Improve on-site search using the search index, Einstein Search dictionaries, and sorting rules. Entice and target online shoppers using customer groups, qualifiers, campaigns, and promotions. Create shopper experiences using content slots, Page Designer, and Einstein Recommendations. Leverage analytics and reports to determine success. Create A/B tests to make decisions on storefront experiences. Discover how to present products in a compelling way on a B2C Commerce Cloud storefront so you can turn customers into repeat customers. In this 5-day extended* class, you?ll learn how to improve conversion rates and increase the average order size of shoppers. Our B2C Commerce Cloud experts will walk you through how to organize an existing site, use best practices in search and online marketing, enhance the shopper experience, and leverage analytics to understand what products are selling best and why. NOTE: This course does not include site creation, programming, or site design. This class is taught using the SFRA reference architecture site and not the client?s specific site. Client specific site is used during the Launch Readiness Bootcamp conducted by Services. Getting Started Introductions Housekeeping B2C Commerce Overview Shop Organization Explain How Catalogs Work Create Categories Manage Products Manage Pricing & Inventory Configure Search Refinements Search & Sort Manage Search Engine Optimization Implement Searchandizing Strategies Online Marketing Use Qualifiers (coupon codes, source codes, customer groups) Create Promotions Create and Manage Campaigns Refine Campaigns Shopper Experience Identify Content Management Basics Create and Manage Content Slots Create a Page Using Page Designer Identify Einstein Recommender Types and Related Strategies Analysis and Optimization View Production Reports Create an A/B Test

This course is designed to suit a broad range of Care Sector staff. This training ensures that learners are equipped with a sufficient knowledge of mental health disorders so that they are able to manage and provide a high standard of support to affected service users. Learners will also know how to identify the symptoms of different mental disorders, adding real value to any organisation to which they provide services to.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.