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In a world where forensic science is increasingly pivotal, our Forensic Science course emerges as a beacon of learning. In the UK, where criminal detection rates have surged by 20% due to advanced forensic techniques, this course stands as a testament to the power of scientific investigation. It delves into the intricate world of crime scene analysis, offering an immersive journey into forensic methodologies. This course not only educates but also captivates, blending theory with real-world applications. With a curriculum designed to unveil the mysteries behind evidence analysis, it promises to transform students into forensic connoisseurs. The course's unique blend of scientific rigour and investigative prowess prepares learners for a rapidly evolving landscape where science meets justice. Learning Outcomes: Master the fundamentals of forensic science and evidence analysis. Understand the legal framework surrounding forensic investigations. Develop skills in interpreting forensic data accurately. Learn cutting-edge techniques in crime scene examination. Acquire knowledge in forensic biology and chemistry. Gain insight into the role of technology in forensic science. Enhance critical thinking for solving complex cases. Cultivate ethical awareness in forensic investigations. Who Is This Course For? Aspiring forensic scientists seeking foundational knowledge. Law enforcement personnel wishing to expand investigative skills. Legal professionals aiming to understand forensic evidence better. Science graduates interested in a forensic career. Individuals passionate about pursuing justice through science. Why Choose Us? Lifetime access to course materials Full tutor support is available Monday through Friday for all courses Learn essentials skills at your own pace from the comfort of your home Gain a thorough understanding of the course Access informative video modules taught by expert instructors 24/7 assistance and advice available through email and live chat Study the course on your computer, tablet, or mobile device Improve your chances of gaining professional skills and earning potential by completing the course. Why should you study this course? The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life. Assessment The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement. Career Path: Forensic Scientist: £25,000 - £45,000 Crime Scene Investigator: £20,000 - £35,000 Forensic Analyst: £24,000 - £40,000 Forensic Toxicologist: £30,000 - £50,000 Forensic Psychologist: £31,000 - £52,000 Forensic Pathologist: £45,000 - £85,000 Course Content Forensic Science Level 3 Diploma Module 1: Introduction to Forensic Science Module 2: Forensic Biology Module 3: Forensic Chemistry Module 4: Forensic Physics Module 5: Digital and Multimedia Forensics Module 6: Forensic Pathology and Anthropology Module 7: Forensic Psychology and Psychiatry Module 8: Crime Scene Management and Reconstruction Module 9: Legal Aspects of Forensic Science Module 10: Emerging Techniques in Forensic Science

In the heart of the United Kingdom, where approximately 26% of households own a dog, emerges the innovative 'Phonics Dog Walking & Training' course. This unique program blends traditional dog walking methods with cutting-edge phonics techniques, revolutionising the way we interact with our canine companions. Tailored to cater to a diverse range of learners, the course offers an immersive experience, where participants delve into the fundamentals of dog behaviour and training, while mastering the art of dog walking. Our curriculum, rich in content and practical wisdom, is designed not just to impart knowledge but to inspire a lifelong passion for canine care and training among our students. Learning Outcomes Master basic dog behavioural understanding and management. Develop advanced phonics-based dog training skills. Acquire essential dog health and safety knowledge. Learn effective canine exercise and nutrition plans. Gain insights into dog psychology and communication. Understand legal aspects of dog walking in the UK. Build skills in client relationship management. Cultivate efficient dog walking business strategies. Who Is This Course For? Individuals aspiring to become professional dog walkers. Dog owners seeking to enhance their dog training skills. Entrepreneurs aiming to start a dog walking business. Animal care workers desiring specialised training knowledge. Anyone interested in pursuing a career in canine care. Why Choose Us? Lifetime access to course materials Full tutor support is available Monday through Friday for all courses Learn essentials skills at your own pace from the comfort of your home Gain a thorough understanding of the course Access informative video modules taught by expert instructors 24/7 assistance and advice available through email and live chat Study the course on your computer, tablet, or mobile device Improve your chances of gaining professional skills and earning potential by completing the course. Why should you study this course? The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life. Assessment The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement. Career Path Professional Dog Walker: £15,000 - £25,000 Canine Behaviourist: £20,000 - £35,000 Dog Trainer: £18,000 - £30,000 Animal Care Assistant: £17,000 - £22,000 Pet Care Business Owner: £25,000 - £50,000 Canine Nutritionist: £20,000 - £40,000 Course Content Dog Walking & Training Level 3 Diploma Module 1: Understanding Canine Behaviour Module 2: Dog Health and Nutrition Module 3: Breeds and Their Specific Needs Module 4: Dog Walking Techniques Module 5: Dog Training Principles Module 6: Dog Walking Safety and Risk Management Module 7: Dog Leashes, Toys, and Equipment Module 8: Advanced Dog Handling Techniques Module 9: Heat Stroke, Dog Bites and Emergency Response Module 10: Business Essentials for Dog Walkers

Beginner Irish Dance class Welcoming boys and girls aged 4+ to learn the fundamentals of Irish Dance in a fun and friendly environment Mondays, 5pm-6pm in Leeds 15 Contact gibbonsacademyid@gmail.com for more information and to register your child's place

About Course Master the fundamentals of administrative support and Personal assistant with this online course Welcome to the Administrative and Office Assistant/Personal Assistant (PA) online course by Xpert Learning. Through this course from Xpert Learning, you will gain the fundamental skills required to be a successful Administrative and Office Assistant/Personal Assistant (PA) or an HR Assistant. Taught through a variety of virtual and interactive exercises, the course will empower you to develop your career as an Administrative or Personal Assistant.With the Online course, you'll learn how to stay one step ahead, anticipating needs and meeting the demands of this challenging, yet rewarding role. Our Course will give you the confidence to know that you're one step closer to your dream job, promotion, or new career. Administrative Office Assistant/Personal Assistant is a career that requires a lot of collaboration and communication. Primarily, you will be responsible for creating the workflow of the company where you are working. The more experience in this field and knowledge of administrative procedures, the more success you will have. The course is designed so that the student comes out with skills that are applicable to any industry. The course is entry-level for anyone interested and it is designed to equip students with the skills necessary to face any situation that could arise in an administrative or office assistant role. This course contains 9 modules covering various topics like Roles and responsibilities, Necessary skills, gathering the right tools, identifying procedures, business writing, and organising meetings and events. You will also receive PDF reading materials for further study.The Administrative Office Assistant/Personal Assistant course is aimed at providing students with the most up-to-date knowledge of the latest trends and developments in the workplace. This course will educate you on how to design a workflow for routine administrative tasks that are essential for a company to run smoothly. You will learn how to conduct your job effectively by using communication skills and taking the necessary steps for the successful completion of duties. Learn how to become a successful office assistant, with organization and problem-solving skills. The Admin and office assistant/Personal Assistant course is a perfect fit for students who are looking to grow their careers in this field. You will gain industry-specific knowledge through in-depth coverage of the topics required of an administrator, as well as a thorough understanding of administrative office procedures. What Will You Learn? Understand the roles and responsibilities of an excellent personal assistant Familiarise yourself with the skills of an effective administrator Gain an extensive understanding of business etiquette Organisational Meeting and Conference Skills Professional time management and prioritisation skills Course Content Introduction to Administrative and Office Assistant Introduction to Administrative and Office Assistant Administrative Assistant: Roles and Responsibilities Administrative Assistant Roles and Responsibilities Necessary Skills for Administrative Assistant Necessary Skills for Administrative Assistant Gathering the Right Tools Gathering the Right Tools Day to Day Tasks of an Administrative Assistant/PA/Secretary Day to Day Tasks of an Administrative Assistant/PA/Secretary Writing for The Business Environment Writing for The Business Environment Organising Meetings and Events Organising Meetings and Events Conclusion Conclusion Health and Safety, your wellbeing: Workstation Ergonomics A course by Xpert Learning RequirementsThere is no entry requirement. Audience Aspiring Personal Assistant, Administrative Assistant, HR Assistant, Secretary Personal Assistant, Executive Personal Assistant, Administrative Assistant, HR Assistant who want to enhance their skills Audience Aspiring Personal Assistant, Administrative Assistant, HR Assistant, Secretary Personal Assistant, Executive Personal Assistant, Administrative Assistant, HR Assistant who want to enhance their skills

About Course Office and Administrative Management online course for Mastering the Fundamentals of Office Administration The Office and Administrative Management Course Online is the perfect way to learn the skills of an effective administrator. A well-run office helps to eliminate typical errors and miscommunications. This beginner guide is everything you need to jump-start your office administrative career. The course contains 10 modules consisting of all the relevant topics which discuss your day-to-day job roles and responsibilities. You will also be provided with an Ebook(PDF) version of this course for further reading as well. Office and Administrative Management is an entry-level course for anyone interested, that refers to all official activities relating to business and Organization management. This management is about the process of planning, organizing, and controlling all the activities of an organization, as well as the function of leading or directing people to achieve the objectives and goals of that organization. The success of a company or a business largely depends on the efficiency of the office, depending on how they administer their employees, clients, and other day-to-day official activities. With this course, you will have the opportunity to learn about business etiquette, telephone skills, representing your boss and company, mail services and shipping, travel management, organising meetings and conferences, and time management. This course is perfect for anyone who wants to learn more about how to be an effective administrator in a business setting. So why wait? Enrol today and start on your path to a successful career in office administration! What Will You Learn? Learn to organize, guide and control the office activities Perform Office administrative procedures with expertise and confidence Learn how to Manage and Organize Travel, Meetings, and Events smoothly Learn how to complete responsibilities of an administrator successfully Course Content Introduction to Office Administrative Management Overview of the Course Introduction Skills of an Effective Administrator Skills of an Effective Administrator Career Opportunities in Administrative Management Career Opportunities in Administrative Management Business Etiquette Business Etiquette Business Telephone Skills Business Telephone Skills Representing your Manager and Organization Representing your Manager and Organization Mail Services and Shipping Mail Services and Shipping Travel Arrangements Travel Arrangements Organizing Meetings and Conferences Organizing Meetings and Conferences Time Management Time Management Conclusion Conclusion ChatGPT for Office and Administrative Management Additional Learning: ChatGPT for Office and Administrative Management Chat GPT for regular tasks A course by Xpert Learning RequirementsNo previous experience required. The only thing you need is the desire to improve your administration skills. Audience Entry-level employees who lack administrative skills Jobseekers or Jobholders looking to learn and improve Student of Business and Management Audience Entry-level employees who lack administrative skills Jobseekers or Jobholders looking to learn and improve Student of Business and Management

About Course Building Web Applications with Django and PostgreSQL: Master the Complete Stack Learn to build modern and robust web applications with one of the most popular and powerful tech stacks: Django and PostgreSQL. In this comprehensive course, you will learn: The fundamentals of Django, including setting up a development environment, creating models, views, and templates, and handling user authentication and authorization. How to work with Django's built-in admin interface and form files. Advanced topics, such as working with Django's ORM (Object-Relational Mapping) to interact with the PostgreSQL database, handling form submissions, and integrating third-party libraries. Best practices for structuring Django projects, handling user sessions, and securing your web applications against common web vulnerabilities. You will also gain hands-on experience in using PostgreSQL as your database backend, including: Designing database schemas Performing CRUD (Create, Read, Update, Delete) operations Optimizing database performance Throughout the course, you will work on practical projects that will allow you to apply the concepts you've learned and build real-world web applications. By the end of this course, you will be able to: Create dynamic and interactive web applications with Django and PostgreSQL. Build secure, scalable, and maintainable web applications. Become a skilled and proficient web developer. This course is perfect for: Beginners who want to learn how to build web applications from scratch. Experienced web developers who want to learn how to use Django and PostgreSQL. Anyone who wants to learn how to build modern and robust web applications. Enroll today and start your journey to becoming a Django and PostgreSQL expert! Bonus: Get access to the instructor's personal collection of Django and PostgreSQL resources. Why learn Django and PostgreSQL? Django and PostgreSQL are two of the most popular and powerful technologies for building web applications. Django is a popular web framework written in Python that allows developers to build robust and scalable web applications quickly and efficiently. PostgreSQL is a powerful open-source relational database management system known for its reliability and performance. Learning Django and PostgreSQL will give you a significant advantage in the job market and allow you to build more complex and sophisticated web applications. Here are some of the benefits of learning Django and PostgreSQL: Django is a popular web framework with a large and active community. This means that there is a wealth of resources available to help you learn Django and get help when you need it. Django is a powerful and versatile web framework that can be used to build a wide variety of web applications, from simple websites to complex e-commerce platforms. PostgreSQL is a powerful and reliable database management system that is known for its performance and scalability. PostgreSQL is also an open-source database, which means that it is free to use and distribute. So what are you waiting for? Enroll in this course today and start your journey to becoming a Django and PostgreSQL expert! What Will You Learn? Comprehensive coverage of Django web framework and PostgreSQL database Practical projects to apply concepts learned Hands-on experience with PostgreSQL as a database backend Best practices for structuring Django projects and securing web applications In-depth understanding of Django's ORM for database interactions Integration of third-party libraries and Import Real-world examples and use cases Course Content Getting Started Introduction Getting started on Windows, MacOS, and Linux How to Ask Great Questions FAQs Setting Up a Python Development Installing Python Installing PyCharm IDE for Development Creating the first Python Project Write and Run Hello World Program Command Line Basics Installation and Access Pip Command Django Setting Up the Project Introduction to Web Framework and Django Installing Django and Setting Up a Project Understanding Django Architecture and Structured Creating a Simple Django App Building a Django App with PostgreSQL Introduction to PostgreSQL and its Advantages for Web Applications Installing PostgreSQL and Setting Up a Database pgAdmin Secure Login and Create Database Connection Django to PostgreSQL Creating a Basic HTTP View Method Request URL Pattern on App Include Apps to Project URLs Installing the Psycopg2 Module for DB Connection Django Models and ORM (Object Relational Mapping) Defining Models and Creating Database Tables Using Djangos Built-in ORM to Interact with the Database Migration to Create DB Tables Assessment Test Solution for an Assessment Test Working with Admin Module Creating Superuser as Admin Authentication and Authorization User Access Permissions Registering User Models to the Admin Dashboard Creating Data Using CRUD Functionality View Data on the PostgreSQL Database Table Django Views and Templates Understanding the MVC - MVT Creating Views and Handling HTTP Requests and Rendering Templates Creating a Template with HTML Page Building Dynamic Form and Handling Django Form Design Creating Bootstrap Template Applying Bootstrap to Django Form Creating Stunning Product Card items Django Project: Registration form - Real world Creating Model Creating Forms Creating Views Applying ORM - Migrations Creating My Form Template Adding URLs Creating Success_View Template Project URLs Update and Adding Installed Apps Run Project and Submit Data to Database Django Reports Creating Report_View Method Creating Report_Template Update URLs Pattern Run Project and Test Reports Course Resources Course Resources A course by Sekhar Metla IT Industry Expert Material Includes Download Resources and Reference Project Source Code Django to PostgreSQL database connection Project Settings file RequirementsBasic knowledge of Python programmingUnderstanding of relational databases and SQL - optionalFamiliarity with web development concepts (HTML, CSS, and JavaScript) - optional Audience Beginners Python Django developers curious about web application development Web developers who want to learn how to build web applications using Django and PostgreSQL Python developers who want to expand their skillset to web development Students or professionals looking to enhance their web development skills with Django and PostgreSQL. Requirements Basic knowledge of Python programming Understanding of relational databases and SQL - optional Familiarity with web development concepts (HTML, CSS, and JavaScript) - optional

Course Overview: This course provides a comprehensive introduction to cryptocurrencies, blockchain technology, and their broader implications in the financial world. Learners will gain an understanding of how cryptocurrencies work, the underlying technology of blockchain, and the variety of available cryptocurrencies. The course also explores the future potential of cryptocurrencies, including opportunities in decentralised finance (DeFi) and NFTs. Upon completion, learners will be equipped with the knowledge to navigate the rapidly evolving cryptocurrency market, make informed investment decisions, and understand the legal landscape in the UK. Course Description: This course covers a wide range of topics essential to understanding the world of cryptocurrencies. Learners will delve into the fundamentals of cryptocurrencies and blockchain technology, exploring how decentralised systems work. The course introduces various types of cryptocurrencies, their uses, and the role of NFTs in the digital space. Learners will also cover the critical aspects of cryptocurrency wallets, security measures, and how decentralised finance is reshaping financial systems. The course also includes modules on cryptocurrency investment strategies and the evolving legal frameworks in the UK. By the end of the course, learners will have a solid understanding of the cryptocurrency ecosystem and its future trajectory. Course Modules: Module 01: The Fundamentals of Cryptocurrencies Module 02: The Blockchain Module 03: Types of Cryptocurrencies Module 04: NFTs Module 05: Cryptocurrency Wallets Module 06: Cryptocurrency Security Module 07: Decentralised Finance Module 08: Investing in Cryptos Module 09: Opportunities and Future of Cryptocurrencies Module 10: Cryptocurrency Laws in the UK (See full curriculum) Who is this course for? Individuals seeking to understand the basics of cryptocurrencies Professionals aiming to expand their knowledge in blockchain technology Beginners with an interest in digital finance and investment opportunities Anyone looking to stay informed about future trends in cryptocurrency Career Path: Cryptocurrency Analyst Blockchain Developer DeFi Specialist Investment Advisor (Cryptocurrencies) Financial Consultant Legal Advisor for Cryptocurrency Regulations

Course Overview: The "Oral Health Care" course is designed to provide a comprehensive understanding of the essential concepts and practices in maintaining optimal oral health. Learners will explore a wide range of topics, from the basics of oral hygiene to the management of common oral health issues and preventive strategies. The course equips learners with the knowledge necessary to support dental care practices effectively. By the end of the course, participants will have developed a solid understanding of oral health, preventive care, and the importance of ongoing maintenance. This course offers valuable insights for those looking to advance their knowledge in dental care or enhance their qualifications in the health sector. Course Description: This course covers a range of topics designed to enhance learners' understanding of oral health care. Modules will guide participants through the fundamentals of oral health, common issues like tooth decay and gum disease, and preventive dentistry techniques. Emphasis is placed on promoting oral health, particularly in children and special populations. Learners will gain insights into the relationship between diet and oral health, as well as the importance of ongoing maintenance to prevent future complications. By completing this course, learners will be prepared to contribute to effective oral health care strategies and will acquire valuable knowledge to apply in various healthcare and dental settings. Course Modules: Module 01: Introduction to Oral Health Care Module 02: Fundamentals of Oral Health Module 03: Common Oral Health Issues Module 04: Preventive Dentistry Module 05: Oral Health Promotion in Children Module 06: Oral Health Care for Special Populations Module 07: Dental Care Procedures Module 08: Oral Health and Nutrition Module 09: Oral Health Maintenance and Beyond (See full curriculum) Who is this course for? Individuals seeking to improve their knowledge of oral health care. Professionals aiming to enhance their understanding of dental health. Beginners with an interest in pursuing a career in health and dental care. Anyone looking to gain a deeper understanding of oral health issues and prevention. Career Path Dental Care Assistant Oral Health Educator Community Health Worker Public Health Specialist Dental Practice Manager

Course Overview The Social Media Marketing Level 5 course provides a comprehensive exploration of the modern digital landscape, equipping learners with the expertise to design, implement, and manage strategic marketing campaigns across major social platforms. Through a structured learning journey, this course offers in-depth insights into the latest marketing techniques, consumer behaviour analysis, and brand growth strategies. Learners will develop a strong understanding of how to engage audiences, optimise content, and leverage data-driven approaches to drive results. By the end of the course, participants will be equipped to contribute to business success through innovative marketing initiatives, whether for personal ventures or organisational objectives. Designed for individuals at various stages of their career, this programme empowers learners to stay ahead in a competitive market by mastering dynamic digital tools and techniques essential for success in the ever-evolving world of social media marketing. Course Description Throughout the Social Media Marketing Level 5 course, learners will delve into a broad range of topics crucial to achieving success in the digital marketing arena. Starting with the fundamentals of digital marketing, the programme moves through growth hacking strategies, customer journey mapping, content development, and search engine optimisation. Dedicated modules explore platform-specific marketing techniques for Facebook, Instagram, Twitter, and YouTube, as well as mobile and e-mail marketing approaches. The course fosters the development of strategic thinking, analytical capabilities, and content management skills essential for enhancing brand visibility and audience engagement. Learners will also explore how to optimise marketing efforts based on key performance metrics and consumer insights. With a curriculum tailored to current industry standards, this course prepares individuals to navigate the complex social media landscape confidently and innovatively, ensuring they are well-positioned for career advancement and professional growth in the digital marketing sector. Course Modules Module 01: Fundamentals of Digital Marketing Module 02: Growth Hacking Module 03: Customer Journey Module 04: Content Marketing Module 05: SEO Module 06: E-Mail Marketing Module 07: Facebook Marketing Module 08: Instagram Marketing Module 09: Twitter Marketing Module 10: Youtube Marketing Module 11: Mobile Marketing (See full curriculum) Who is this course for? Individuals seeking to build a strong foundation in digital and social media marketing. Professionals aiming to enhance their marketing strategies and career progression. Beginners with an interest in exploring the world of digital branding and communication. Entrepreneurs and business owners wanting to boost their online presence. Marketing students and graduates looking to deepen their practical knowledge of social media trends. Career Path Social Media Manager Digital Marketing Executive Content Strategist SEO Specialist Brand Communications Officer Online Community Manager E-Commerce Marketing Coordinator Digital Advertising Specialist Influencer Marketing Executive Marketing Consultant

Course Overview This comprehensive course on Coding (HTML, C++, Python, JavaScript & IT) offers a structured introduction to the world of coding and information technology. It covers an expansive array of programming languages and technologies, including HTML, CSS, JavaScript, C++, Python, and PHP, alongside key IT concepts such as cybersecurity, cloud computing, and network security. Learners will develop a deep understanding of programming logic, software development, web development, and essential IT operations. Whether you're aiming to explore programming for the first time or expand your technical skill set, this course equips you with the knowledge required to navigate modern computing systems and coding environments. Upon completion, learners will be better prepared to pursue roles in web development, programming, system administration, and IT support across various industries. Course Description This course delivers an in-depth exploration of both coding and IT fundamentals, offering a diverse curriculum that spans core programming languages such as HTML, C++, Python, JavaScript, and R. It extends into cybersecurity, Linux scripting, ethical hacking, and computer networking—creating a well-rounded foundation for digital fluency. Learners are introduced to the design and development of web applications, front-end and back-end technologies, and essential tools such as GitHub, Heroku, and MySQL. The course further includes IT administration, encryption methods, cloud infrastructure, and system troubleshooting, ensuring coverage of key concepts necessary in today’s tech-driven world. With a focus on conceptual clarity and structured progression, learners will gain valuable knowledge aligned with current industry needs and expectations. Course Modules Module 01: Introduction to Coding With HTML, CSS, & Javascript Module 02: C++ Development: The Complete Coding Guide Module 03: Python Programming: Beginner To Expert Module 04: Learn Ethical Hacking From A-Z: Beginner To Expert Module 05: Bash Scripting, Linux and Shell Programming Module 06: JavaScript Project – Game Development with JS Module 07: R Programming for Data Science Module 08: Secure Programming of Web Applications Module 09: Advanced Diploma in PHP Web Development with MySQL, GitHub & Heroku Module 10: The Complete Front-End Web Development Course! Module 11: The Complete MySQL Server from Scratch: Bootcamp Module 12: Cyber Security Awareness Training Module 13: Cloud Computing / CompTIA Cloud+ (CV0-002) Module 14: CompTIA A+ (220-1001) Module 15: Building Your Own Computer Module 16: Computer Networks Security from Scratch to Advanced Module 17: IT Administration and Networking Module 18: Encryption Module 19: Advance Windows 10 Troubleshooting for IT HelpDesk Module 20: Microsoft Excel Complete Course (See full curriculum) Who is this course for? Individuals seeking to understand programming languages and IT fundamentals. Professionals aiming to transition into coding or expand their IT knowledge. Beginners with an interest in computing, programming, or digital technologies. Students or career changers preparing for roles in the tech sector. Career Path Web Developer Software Programmer IT Support Technician Network Administrator Cybersecurity Analyst Cloud Computing Technician Data Analyst Systems Engineer Helpdesk Specialist IT Consultant