51158 Courses

Do you want to use an excellent HTML editor for your business? Do you want to be an expert in Microsoft Share Point Designer? The course covers the basics to advanced knowledge of Microsoft Share Point. Microsoft Share Point Designer 2007 is an HTML editor that will help you to create, edit, or modify any Microsoft Share Point site. The program shares its code-base, user interface and HTML rendering engine with Expression Web. The program can be used differently from organiser to organiser. It helps to create dynamic websites with custom development. Designed as a replacement of Microsoft FrontPage product, the program features a broad range of faculties that will help you to make your work easy. In the course, you will learn the necessary information about Microsoft Share Point Designer. Course Highlights Microsoft Sharepoint Designer 2007 Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Microsoft Sharepoint Designer 2007 Skills Training into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Microsoft Sharepoint Designer 2007 Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Microsoft Sharepoint Designer 2007 Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Microsoft Sharepoint Designer 2007 Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - Opening and Closing SharePoint Designer 01:00:00 Module Three - Working with Web Pages 01:00:00 Module Four - Your First Web Page 01:00:00 Module Five - Working with Tables 01:00:00 Module Six - Working with Images 01:00:00 Module Seven - Formatting Tools 01:00:00 Module Eight - Linking Pages 01:00:00 Module Nine - Creating a Navigation Scheme 01:00:00 Module Ten - Using the Toolbox 01:00:00 Module Eleven - Finishing Your Site 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft Sharepoint Designer 2007 Essentials 00:00:00 Mock Exam Mock Exam- Microsoft Sharepoint Designer 2007 Essentials 00:20:00 Final Exam Final Exam- Microsoft Sharepoint Designer 2007 Essentials 00:20:00

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

This mega life skills training course will equip you with all the essential skills you need to successfully navigate everyday life. Through life skills training, you'll learn everything from problem-solving techniques and communication techniques to time management tips and financial literacy skills. Drawing on the personal experiences of successful people, this course will teach you how to communicate effectively and meaningfully with others, so you can be confident when faced with difficult conversations or challenging situations. You'll discover easy-to-follow strategies for overcoming mental obstacles and conquering procrastination, and develop the resilience you need to weather any storm life throws your way. Life skills course is designed to give you knowledge that you can apply immediately to enrich your life, reduce stress levels, and whatever comes your way! Course includes: Course 01: Life Coaching and Career Counselling Course 02: Spiritual Life Coaching Course Course 03: Behaviour Management & Emotional Intelligence Course 04: Anger Management & Conflict Resolution Course 05: Dealing With Difficult People In Life & Work Course 06: Psychology, Meditation & Parapsychology Course 07: Motivation Skills Course 08: Personal Development Skills Course 09: Team Management Course 10: Setting & Achieving Goals Course 11: Time Management Skills Course 12: Office Skills The comprehensive learning resources for Life skills course are available anytime, anywhere, so you can study at your own pace in the convenience of your own home. Industry experts break down the curriculum into tiny, manageable units. And our professionals will respond to any of your questions. Reality Check: Many students claim that even though it is shorter than other courses they have taken, it has taught them considerably more. This course is just as good as many other offline courses that were 5 to 10 times more expensive. As a result, taking this outstanding course is highly recommended by everyone. Course Significant Points: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced online course Modules Covers to Explore Multiple Job Positions Method of Assessment MCQ Based Passing Marks 60% Unlimited Retake Exam Instant Assessment and Feedback CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in Life skills course. However, This course particularly effective for- Students Recent graduates Job Seekers in related field Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill We take pleasure in offering the most adaptable, relatively inexpensive, and enjoyable online courses possible to eager aspirants all around the world. Requirements Learners seeking to enrol for Life skills course should meet the following requirements; Basic knowledge of the English language, which you have already Basic Knowledge of Information & Communication Technologies for studying online or digital platform Stable Internet or Data connection in your learning devices Career path This is a whole course package. You'll be capable of covering every job/employment sector after finishing this Life skills bundle. The major goal of this package is to make you intelligent and proficient in all areas, so you can communicate and perform effectively at work. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £9.99

Description Would You Like To Become More Assertive, Confident & Have Better Communication Skills? WHAT YOU WILL LEARN IN THIS COURSE Learn Highly Effective Techniques To Deal With Any Conflict In Your Personal & Professional Life  Communicate With Assertiveness & Confidence Reduce negative emotions & Discomfort When Communicating With People  Speak Up, Share Your Ideas & Opinions In A Persuasive, Calm & Positive Way How To React & Defend Yourself When You Are Criticized  How To Receive Negative Feedback  Learn to Say NO When You Are Asked Unreasonable Requests Without Looking Selfish Provide Feedback To Others While Looking Good & Friendly Express What You Want & Your Rights With Integrity, Honesty & Respect For Others How To Deal With Confrontation, Challenging Situations & Difficult People What you'll learn Deal With Conflicts Communicate With Confidence And Charisma Have An Assertive Body Language Speak Up, Share Your Ideas & Opinion Express What You Want And Your Rights Provide Helpful Feedback To Others Receive Negative Feedback React & Defend Yourself When Criticized Learn To Say No Reduce Negative Emotions Reduce Discomfort When Talking To People Requirements  A willingness to apply the assertiveness and communication skills techniques Who is the target audience? People who would like to develop better communication skills People who would like to learn how to deal with conflicts People who would like to communicate with confidence and charisma People who would like to become more assertive Double Your Assertiveness, Confidence & Communication Skills What You Will Learn FREE 00:03:00 What Is Assertiveness Part 1 00:04:00 What Is Assertiveness Part 2 00:05:00 Your Rights And Beliefs 00:07:00 Assertive Body Language 00:07:00 Assertiveness Feedback Cards 00:03:00 Express Yourself: Speak Up, Share Your Ideas & Opinions, Express W 00:16:00 Provide Helpful Feedback To Others 00:07:00 Receive Negative Feedback, React & Defend Yourself When Criticized 00:10:00 Learn To Say No 00:06:00 Deal With Conflicts, Deal With Confrontation, Challenging Situations 00:11:00 Reduce Negative Emotions & Discomfort When Talking To People 00:09:00

When your team feels happy at work, their efforts almost always increase and therefore that will help your company to become more stable and able to advance and grow.

Duration 5 Days 30 CPD hours This course is intended for Candidates for this course design, develop, secure, and troubleshoot Power Platform solutions. Candidates implement components of a solution that include application enhancements, custom user experience, system integrations, data conversions, custom process automation, and custom visualizations. Candidates will gain applied knowledge of Power Platform services, including in-depth understanding of capabilities, boundaries, and constraints. Overview After completing this course, students will be able to: Create a technical design Configure Common Data Service Create and configure Power Apps Configure business process automation Extend the user experience Extend the platform Develop Integrations The Microsoft Power Platform helps organizations optimize their operations by simplifying, automating and transforming business tasks and processes. In this course, students will learn how to build Power Apps, Automate Flows and extend the platform to complete business requirements and solve complex business problems. Create a model-driven application in Power Apps This module introduces you to creating a model-driven app in Power Apps that uses Common Data Service. Get started using Common Data Service This module will explain the concepts behind and benefits of Common Data Service. Creating an environment, entities, fields and options sets are also discussed. Create a canvas app in Power Apps This module introduces you to Power Apps, helps you create and customize an app, and then manage and distribute it. It will also show you how to provide the best app navigation, and build the best UI using themes, icons, images, personalization, different form factors, and controls. Automate a business process using Power Automate This module introduces you to Power Automate, teaches you how to build workflows, and how to administer flows. Create a business process flow in Power Automate This module introduces you to creating business process flows in Power Automate Introduction to developing with Power Platform This module is the first step in learning about platform, tools, and the ecosystem of the Power Platform Extending the Power Platform user experience Model Driven apps This module describes how to create client scripting, perform common actions with client script, and automate business process flow with client scrip. Learn about what client script can do, rules, and maintaining scripts. Discover when to use client script as well as when not to use client script. Create components with Power Apps Component Framework This module describes how to get started with Power Apps Component Framework with an introductory module on the core concepts and components. Then it shows you how to build a component and work with advanced Power Apps Component Framework features. Extending the Power Platform Common Data Service This module looks at the tools and resources needed for extending the Power Platform. We'll start with looking at the SDKs, the extensibility model, and event framework. This learning path also covers when to use plug-ins. Configuration of plug-ins as well as registering and deploying plug-ins. Integrate with Power Platform and Common Data Service This module describes how to integrate with Common Data Service using code by learning about Common Data Service API. Get an in-depth overview of options available with Common Data Service to integrate data and events to Azure. Extend Power Apps portals This module describes how to transform a content portal into a full web app interacting with Common Data Service. We will also cover the options available to customizers and developers to extend the portal functionality and integrate with Office 365, Power Platform, and Azure components. Additional course details: Nexus Humans PL-400T00 Microsoft Power Platform Developer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PL-400T00 Microsoft Power Platform Developer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Improved Sales means better profit, so learn the necessary Skills What are buyers looking for in a seller? How do you place yourself ahead of the competition? If you have ever wondered these questions, then take this course to learn whole new way to improve your sales skills and get better result instantly. There are many skills and tricks that can be used to improve your selling skills, such as your communication skills. If you're a salesperson, this skill might seem self-evident, but too many sales reps don't take the time to develop their communication skills, choosing instead to rely on a script to get them through conversation. A professional seller must have good persuasive skills. Customers are bombarded with advertisements and pitches on a regular basis; you need to know how to convince them that your product or service is worthy of investment. With everything said and done, Sales Skills Professional Course will make you competent to be a professional salesperson. It will vastly improve your skills and you will be able to sell more products easily. Course Highlights Sales Skills Professional Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Sales Skills Professional Course into 19 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 16 hours, 30 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Sales Skills Professional Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Sales Skills Professional Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Sales Skills Professional Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Salesmanship Introduction To Salesmanship FREE 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations FREE 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Sales Communication Communication Basics FREE 00:30:00 The Importance Of Self Esteem FREE 00:30:00 Oral Communication Skills Certificate 00:30:00 Written Communication Techniques 00:30:00 The Importance Of Body Language 00:30:00 Public Speaking Tips 00:30:00 How Bad Communication Damages Your Business 00:30:00 Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Mock Exam Final Exam

Clinical skills, HCAs, Nurses, Chronic disease

🎤 Presentation Skills Training Course Overview: Master the Art of Impactful Communication Are you ready to captivate your audience, leave a lasting impression, and confidently deliver powerful presentations? Welcome to our 'Presentation Skills Training' course, a transformative journey designed to enhance your communication prowess and elevate your public speaking abilities. Unleash your potential and become a dynamic presenter with our comprehensive training. 📊 Module 1: Fundamentals of Effective Presentation Skills Build a strong foundation in presentation skills with an exploration of key principles. Understand the psychology of effective communication, non-verbal cues, and the importance of connecting with your audience to create a memorable and impactful presentation. 📝 Module 2: Planning and Preparing Your Presentation Unlock the secrets to crafting compelling presentations. Learn effective strategies for structuring your content, creating engaging narratives, and tailoring your message to resonate with your audience. Master the art of planning and preparation to ensure a seamless and well-organized presentation. 🖼️ Module 3: Using Visual Aids to Enhance Your Presentation Enhance your presentations with visually engaging elements. Explore the effective use of slides, graphics, and multimedia to reinforce your message. Learn to strike the right balance between visual aids and verbal delivery for an impactful and memorable presentation. 🗣️ Module 4: Delivering Your Presentation with Confidence and Clarity Boost your confidence and develop a commanding presence as a speaker. Explore techniques for managing nervousness, perfecting your vocal delivery, and utilizing body language to convey confidence and clarity. Master the art of engaging your audience and maintaining their attention throughout your presentation. ❓ Module 5: Handling Questions and Feedback Effectively Navigate the Q&A session with finesse. Learn strategies for handling questions confidently and providing thoughtful responses. Discover techniques for incorporating feedback into your presentations, fostering continuous improvement and refinement of your communication skills. 🌟 Why Choose Our Presentation Skills Training Course? Practical Application: Hands-on exercises and simulated presentations for real-world experience. Expert Coaching: Learn from seasoned communication professionals with a wealth of experience. Interactive Learning: Engage in activities designed to enhance your presentation skills dynamically. Career Advancement: Open doors to diverse opportunities where effective communication is paramount. 🎓 Enroll Now and Transform Your Presentation Skills! Don't miss the opportunity to become a charismatic and impactful presenter. Our Presentation Skills Training course is your gateway to mastering the art of effective communication. Enroll now and unlock the keys to confidently delivering presentations that leave a lasting mark! Course Curriculum Module 1_ Fundamentals of Effective Presentation Skills. Fundamentals of Effective Presentation Skills. 00:00 Module 2_ Planning and Preparing Your Presentation. Planning and Preparing Your Presentation. 00:00 Module 3_ Using Visual Aids to Enhance Your Presentation. Using Visual Aids to Enhance Your Presentation. 00:00 Module 4_ Delivering Your Presentation with Confidence and Clarity. Delivering Your Presentation with Confidence and Clarity. 00:00 Module 5_ Handling Questions and Feedback Effectively. Handling Questions and Feedback Effectively. 00:00

Communication Skills Bundle Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Communication Skills Bundle Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 6 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: It is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Have a passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. **Professional Workplace Communication Skills Diploma** Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 **Negotiation Skills Training** Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 The Three Pillars Of Success 00:03:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 **Conflict Management Techniques Diploma** Module One: Getting Started Conflict Resolution 00:01:00 Getting Started 00:01:00 Module Two: An Introduction to Conflict Resolution An Introduction 00:04:00 Introduction Case Study 00:01:00 Module Three: The Thomas-Kilmann Instrument C R Styles with TKI 00:04:00 C R Styles with TKI Case Study 00:01:00 Module Four: Creating an Effective Atmosphere Creating an Effective Atmosphere 00:04:00 Creating an Effective Atmosphere Case Study 00:01:00 Module Five: Creating Mutual Understanding Creating a Mutual Understanding 00:03:00 Creating a Mutual Understanding Case Study 00:01:00 Module Six: Focusing on Individual Needs Focusing on Individual & Shared Needs Case Study 00:01:00 Focusing on Individual & Shared Needs Case Study 00:01:00 Module Seven: Getting to the Root Cause Getting to the Root Cause 00:05:00 Getting to the Root Cause Case Study 00:01:00 Module Eight: Generating Options Generating Options 00:03:00 Generating Options Case Study 00:01:00 Module Nine: Building a Solution Building a Solution 00:04:00 Building a Solution Case Study 00:01:00 Module Ten: the Short Version of the Process The Short Version of the Process 00:04:00 The Short Version of the Process Case Study 00:01:00 Module Eleven: Additional Tools Additional Tools 00:03:00 Additional Tools Case Study 00:01:00 Closing 00:01:00 **Managing Difficult Conversation Diploma** Introduction Introduction - Welcome from Alan Stevens 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00