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4550 Courses

Legal Secretary and Office Skills Diploma

4.9(27)

By Apex Learning

Overview This comprehensive course on Legal Secretary and Office Skills Diploma will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Legal Secretary and Office Skills Diploma comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? •You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Legal Secretary and Office Skills Diploma. It is available to all students, of all academic backgrounds. Requirements Our Legal Secretary and Office Skills Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 52 lectures • 07:53:00 total length •Module 01: Introduction to Legal Secretary: 00:22:00 •Module 02: English Law & Legal Systems: 00:33:00 •Module 03: The Legal Workplace & Professionals: 00:45:00 •Module 04: Law of Contract & Law of Tort: 00:28:00 •Module 05: Wills, Probate and Estate Law Practice: 00:15:00 •Module 06: Property Law & Conveyancing Practice: 00:19:00 •Module 07: Family Law and Insurance Practice: 00:24:00 •Module 08: Professional Writings and Documents: 00:27:00 •Module 09: Document Proofreading and Editing: 00:19:00 •Module 10: Meeting Management & Minute Taking: 01:06:00 •Module 11: Customer Service and Telephone Handling Skills: 00:21:00 •Module 12: Data Management and Record-Keeping: 00:13:00 •Module 13: Other Essential Skills for Secretarial Role: 00:19:00 •Module 14: Professional Conduct and Ethics: 00:25:00 •New Word Document and Templates: 00:02:00 •Tabs, Ribbons and Groups: 00:03:00 •Zoom and Rulers in Word: 00:02:00 •Editing the Word Document: 00:03:00 •Insert Pictures with Word: 00:05:00 •Insert Shape and Text Box in Word: 00:02:00 •Review Tab in Word: 00:03:00 •Layout in Word: 00:02:00 •File Options in Word: 00:02:00 •Closing and Reopening in Word: 00:01:00 •New PowerPoint Presentation and Templates: 00:02:00 •Tabs Ribbons and Groups in PowerPoint: 00:03:00 •First Slide and Designing the Slide: 00:02:00 •Home Tab and Updates in PowerPoint: 00:02:00 •Buttons in PowerPoint: 00:01:00 •Inserting Pictures in PowerPoint: 00:04:00 •Presentation Mode: 00:01:00 •Animations Tab: 00:05:00 •File Options in Word: 00:02:00 •Closing and Reopening in Word: 00:01:00 •Setting Up Outlook with Accounts: 00:03:00 •Tabs, Ribbons and Groups in Outlook: 00:03:00 •Navigation Bar in Outlook: 00:01:00 •Organizing Outlook with Favorites and Folders: 00:03:00 •Additional Options inside Outlook Tabs: 00:01:00 •Reading, Writing and Receiving Emails: 00:08:00 •Attaching Items in Outlook Mails: 00:03:00 •The View Tab in Outlook: 00:02:00 •Create a Rule to move emails to a folder: 00:04:00 •Insert a screen shot from Excel: 00:02:00 •Formatting Excel Keyboard Shortcuts: 00:02:00 •Table Excel Keyboard Shortcuts: 00:02:00 •Editing Excel Keyboard Shortcuts: 00:05:00 •Formula Excel Keyboard Shortcuts: 00:03:00 •Workbook Excel Keyboard Shortcuts: 00:02:00 •Handy Excel Shortcuts Keyboard Shortcuts: 00:05:00 •Assignment - Legal Secretary and Office Skills Diploma: 00:00:00 •Order Your Certificate: 00:00:00

Legal Secretary and Office Skills Diploma
Delivered Online On Demand7 hours 53 minutes
£12

Safeguarding and Counselling Advanced Diploma

4.9(27)

By Apex Learning

Overview Gain in-depth knowledge of safeguarding with our Safeguarding and Counselling Advanced Diploma course. This course will provide you with the essential skills needed to promote vulnerable peoples' welfare and shield them from harm. People who are abused are vulnerable and need specialist help. You can be the one to take action to reduce risk and protect children. After successful completion, you will be more than capable of spotting the signs of abuse, protecting fundamental human rights both verbally and physically, identifying the abuser, securing adequate child care, and more. You will have the skills to support children and take action in the event of full disclosure. Enrol today to ensure the safety and wellbeing of the children under your care. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Safeguarding and Counselling Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Safeguarding and Counselling Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 60 lectures • 10:20:00 total length •Module 01: Introduction to Safeguarding: 00:21:00 •Module 01: An Introduction to Safeguarding of Vulnerable Adults: 00:30:00 •Module 03: Laws and Guidance: 00:43:00 •Module 04: Safeguarding Legislations: 00:30:00 •Module 05: Understanding Abuse and Neglect: 00:36:00 •Module 06: Child Abuse: 00:49:00 •Module 7: Sexual Abuse: 00:38:00 •Module 08: Understanding the Importance of Communication in Care: 00:30:00 •Module 09: Sharing Information and Responding To a Disclosure: 00:30:00 •Module 10: Record Keeping: 00:18:00 •Module 11: Risks and Risk Assessment: 00:16:00 •Introduction: 00:05:00 •Melancholy and the History of Counselling: 00:07:00 •Signs of Depression: 00:07:00 •Depression and the Brain: 00:06:00 •Depression and Neurons: 00:09:00 •Stress and depression: 00:10:00 •Environmental and Health Factors: 00:04:00 •Depression and Sleep Disorders: 00:06:00 •Somatic Symptoms: 00:06:00 •Risk Factors: 00:07:00 •Module 1: Assessment Questions: 00:05:00 •Classifying Depression & Different Classification Methods: 00:07:00 •Cyclothymia: 00:06:00 •Depression and Creative Minds: 00:07:00 •Dysthymia, Pre-Menstrual Dysphoric Disorder, and Atypical Depression: 00:07:00 •Bipolar / Manic Depression: 00:06:00 •Antenatal & Postpartum Depression: 00:09:00 •Bereavement and Grief: 00:09:00 •Dysthymia in Children and Adolescents: 00:04:00 •Depression and the Elderly: 00:06:00 •Psychosocial & Health Factors in the Elderly: 00:03:00 •Module 2: Assessment Questions: 00:04:00 •Neurogenesis: 00:04:00 •Monoamine Oxidase Inhibitors: 00:04:00 •Serotonin Syndrome: 00:03:00 •Selective Serotonin Reuptake Inhibitors: 00:03:00 •Tyramine: 00:03:00 •Medication Statistics and Doctors in the UK & USA: 00:10:00 •Module 3: Assessment Questions: 00:03:00 •Lifestyle management, Diet, Exercise, Meditation: 00:07:00 •St John's Wort (hypericum perforatum): 00:05:00 •Omega 3 Fatty Acids: 00:04:00 •Tai chi, Qigong: 00:04:00 •Yoga: 00:04:00 •Acupuncture: 00:03:00 •Art Therapy & Music Therapy: 00:08:00 •Module 4 Assessment Questions: 00:04:00 •Person Centred Therapy: 00:07:00 •Family or Couples Therapy: 00:09:00 •Stepped Care Model (approach): 00:10:00 •Psychodynamic/Dynamic Interpersonal Therapy: 00:06:00 •Rational Emotive Behavioural Therapy: 00:06:00 •Clinical Hypnotherapy & Cognitive Behavioural Therapy: 00:05:00 •Clinical Hypnotherapy for Post Traumatic Stress Disorder: 00:05:00 •Gestalt Therapy: 00:06:00 •The Therapeutic Relationship: 00:07:00 •Knowledge and Qualities Necessary to a Counsellor: 00:03:00 •Module 5 assessment questions: 00:03:00 •Thank You and Good Bye!: 00:03:00

Safeguarding and Counselling Advanced Diploma
Delivered Online On Demand10 hours 20 minutes
£12

Office Skills

4.9(27)

By Apex Learning

Overview Become a skilled professional by enrolling in the Office Skills course.This comprehensive Office Skills is designed to cover all the key topics you need to excel in the field of office administration and reception. This extensive course will teach you how to handle a comprehensive range of essential office admin duties, compose critical business letters and handle complex mail and shipping requirements. It will provide you with technical skills to meet the dynamic challenges facing modern companies.Convert your passion and enthusiasm into a prosperous career by enrolling in the Office Skills course. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Office Skills. It is available to all students, of all academic backgrounds. Requirements Our Office Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 16 sections • 56 lectures • 11:17:00 total length •Module 01: Introduction to Reception and Receptionist: 00:28:00 •Module 02: Business Telephone Skills: 00:21:00 •Module 03: Representing Your Boss and Company: 00:36:00 •Module 04: Mail Services and Shipping: 00:27:00 •Module 05: Travel Arrangements: 00:26:00 •Module 06: Organising Meeting and Conferences: 00:27:00 •Module 07: Time Management: 00:37:00 •Module 08: Record Keeping and Filing Systems: 00:30:00 •Module 09: Business Writing Skills: 00:42:00 •Module 10 :Organisational Skills: 00:27:00 •Module 11: Communication Skills: 00:27:00 •Module 12: Customer Service: 00:18:00 •Module 13: Effective Planning and Scheduling: 00:48:00 •Module 14: Invoicing/Petty Cash: 00:29:00 •Module 15: Business Environment: 00:18:00 •How to Get the most of the course: 00:01:00 •Text formulas in Excel: 00:08:00 •Text Formulas Exercise: 00:01:00 •Text Formulas Exercise (answers): 00:01:00 •Mathematical Formulas In Excel: 00:04:00 •Mathematical Formulas Exercise: 00:01:00 •Mathematical Formulas Exercise (answers): 00:01:00 •Date and Time Formulas In Excel: 00:05:00 •Date and Time Formulas Exercise: 00:01:00 •Date and Time Exercise Formulas (answers): 00:01:00 •Logic Formulas In Excel: 00:12:00 •Logic Formula Exercise: 00:01:00 •Logic Formula Exercise (answers): 00:01:00 •Financial Formula In Excel: 00:06:00 •Financial Formula Exercise: 00:01:00 •Financial Formula Exercise (answers): 00:02:00 •Informational Formula In Excel: 00:04:00 •Informational Formula Exercise: 00:01:00 •Informational Formula Exercise (answers): 00:01:00 •Getting Traffic To Your Site: 01:00:00 •Menu Example with Excel Vlookup: 00:08:00 •Wildcard Search with Excel Vlookup: 00:09:00 •Looking to the Left with Excel Vlookup: 00:17:00 •2-Way Lookup: 00:14:00 •Comparing Lists with Excel Vlookup: 00:03:00 •Microsoft Excel Vlookup Tips and Tricks: 00:14:00 •Power Query Intro and Excel version: 00:03:00 •Excel Power Query - Introduction: 00:03:00 •Enabling M in Power Query: 00:02:00 •Transform Data - Trim in Excel Power Query: 00:05:00 •Transform Data - Format Dates and Values in Excel Power Query: 00:02:00 •Simple Expressions: 00:08:00 •Simple Expressions - Nested Expressions: 00:03:00 •Transform Data - Parsing URLs in Excel Power Query: 00:05:00 •Variables: 00:08:00 •Formatting Excel Keyboard Shortcuts: 00:02:00 •Table Excel Keyboard Shortcuts: 00:02:00 •Editing Excel Keyboard Shortcuts: 00:05:00 •Formula Excel Keyboard Shortcuts: 00:03:00 •Workbook Excel Keyboard Shortcuts: 00:02:00 •Handy Excel Shortcuts Keyboard Shortcuts: 00:05:00

Office Skills
Delivered Online On Demand11 hours 17 minutes
£12

Night Photography

4.9(27)

By Apex Learning

Overview This comprehensive course on Night Photography will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Night Photography comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Night Photography. It is available to all students, of all academic backgrounds. Requirements Our Night Photography is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 60 lectures • 04:21:00 total length •Module 1: Introduction to the Course: 00:02:00 •Module 2: What is Night Photography: 00:01:00 •Module 1: Photography Equipment Introduction: 00:01:00 •Module 2: Camera: 00:02:00 •Module 3: Sensor Size: 00:03:00 •Module 4: Lenses: 00:03:00 •Module 5: Prime VS Zoom: 00:02:00 •Module 6: Tripods: 00:02:00 •Module 7: Filters: 00:02:00 •Module 8: Accessories: 00:05:00 •Module 1: Introduction to Basics: 00:01:00 •Module 2: What is ISO: 00:02:00 •Module 3: ISO Practical: 00:02:00 •Module 4: What is Aperture: 00:02:00 •Module 5: What is Shutter Speed: 00:03:00 •Module 6: Shutter Speed Practical: 00:04:00 •Module 7: Exposure Triangle: 00:03:00 •Module 1: Introduction to Advanced Basics: 00:01:00 •Module 2: Histogram: 00:03:00 •Module 3: RAW vs JPEG: 00:03:00 •Module 4: What is RAW: 00:02:00 •Module 5: Dynamic Range: 00:03:00 •Module 6: Kelvin Temp: 00:03:00 •Module 1: Introduction - How to Plan: 00:02:00 •Module 2: Light Pollution: 00:03:00 •Module 3: Weather App: 00:03:00 •Module 4: PhotoPills: 00:06:00 •Module 5: Feature of PhotoPills: 00:07:00 •Module 6: PRO Tip for Night Sky Planning: 00:03:00 •Module 1: How to Focus: 00:07:00 •Module 2: Base Settings: 00:02:00 •Module 3: Practical Base Setting: 00:02:00 •Module 4: Underexposed: 00:02:00 •Module 5: Overexposed Part 1: 00:02:00 •Module 6: Overexposed Part 2: 00:03:00 •Module 7: Pro Tip to Find Composition Fast: 00:02:00 •Module 1: Introduction to Composition: 00:02:00 •Module 2: Foreground: 00:03:00 •Module 3: Scale: 00:03:00 •Module 4: Reflection: 00:03:00 •Module 5: Low Light Cityscape Photography: 00:04:00 •Module 6: Creating Simple Light Trails: 00:03:00 •Module 1: Light Pollution Filter: 00:02:00 •Module 2: Exposure Blending: 00:03:00 •Module 3: Artificial Light: 00:03:00 •Module 4: Focus Stacking: 00:04:00 •Module 5: Time Lapse: 00:05:00 •Module 6: Star Trails: 00:03:00 •Module 1: Editing - Introduction: 00:02:00 •Module 2: Basic Overview: 00:19:00 •Module 3: Global VS Local Adjustment: 00:09:00 •Module 4: Editing Night Photography Images: 00:22:00 •Module 5: Proper Artificial Light: 00:15:00 •Module 6: Blending Multiple Exposure: 00:13:00 •Module 7: Focus Stack- Photoshop: 00:07:00 •Module 8: Focus Stack- Helicon: 00:06:00 •Module 9: Time Lapse: 00:06:00 •Module 10: Star Trails: 00:11:00 •Module 11: Adobe Lightroom Pro Tips: 00:14:00 •Assignment - Night Photography: 00:00:00

Night Photography
Delivered Online On Demand4 hours 21 minutes
£12

Office Skills and Administration Management Diploma

4.9(27)

By Apex Learning

Overview Embark on a transformative journey with the Office Skills and Administration Management Diploma, a comprehensive course designed to equip learners with essential skills for thriving in today's dynamic office environments. This course offers a deep dive into the core competencies required for excellence in administrative roles, addressing the increasing demand for skilled professionals in this sector. Participants will explore various topics, from the fundamentals of administrative management to advanced skills in business writing and digital proficiency. The curriculum is meticulously crafted to ensure a thorough understanding of both theoretical and applied aspects of office administration. This includes developing exceptional organisational skills, mastering effective communication, and honing expertise in essential software like Excel and PowerPoint. By completing this course, learners will be well-equipped to navigate and excel in the ever-evolving landscape of office administration. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Office Skills and Administration Management Diploma. It is available to all students, of all academic backgrounds. Requirements Our Office Skills and Administration Management Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 53 lectures • 19:18:00 total length •Personal Assistant: 01:23:00 •Admin Support: 01:54:00 •Administrative Management: 01:00:00 •Organisational Skills: 01:16:00 •Telephone Etiquette: 01:07:00 •Business Writing: 01:24:00 •Time Management: 01:09:00 •Body Language and Effective Communication: 01:23:00 •Meeting Management: 01:24:00 •Navigate the Excel User Interface: 00:28:00 •Use Excel Commands: 00:10:00 •Create and Save a Basic Workbook: 00:19:00 •Enter Cell Data: 00:12:00 •Use Excel Help: 00:05:00 •Create Worksheet Formulas: 00:15:00 •Insert Functions: 00:17:00 •Reuse Formulas and Functions: 00:17:00 •Insert, Delete, and Adjust Cells, Columns, and Rows: 00:10:00 •Search for and Replace Data: 00:09:00 •Use Proofing and Research Tools: 00:07:00 •Apply Text Formats: 00:16:00 •Apply Number Format: 00:07:00 •Align Cell Contents: 00:09:00 •Apply Styles and Themes: 00:12:00 •Apply Basic Conditional Formatting: 00:11:00 •Create and Use Templates: 00:08:00 •Preview and Print a Workbook: 00:10:00 •Set Up the Page Layout: 00:09:00 •Configure Headers and Footers: 00:07:00 •Manage Worksheets: 00:05:00 •Manage Workbook and Worksheet Views: 00:07:00 •Manage Workbook Properties: 00:06:00 •Customize the User Interface: 00:19:00 •Set PowerPoint 2016 Options: 00:07:00 •Modify Slide Masters and Slide Layouts: 00:16:00 •Add Headers and Footers: 00:05:00 •Modify the Notes Master and the Handout Master: 00:04:00 •Create SmartArt: 00:09:00 •Modify SmartArt: 00:05:00 •Write Math Equations: 00:07:00 •Add Audio to a Presentation: 00:09:00 •Add Video to a Presentation: 00:10:00 •Customize Animations and Transitions: 00:14:00 •Review a Presentation: 00:15:00 •Store and Share Presentations on the Web: 00:06:00 •Annotate a Presentation: 00:07:00 •Set Up a Slide Show: 00:08:00 •Create a Custom Slide Show: 00:03:00 •Add Hyperlinks and Action Buttons: 00:07:00 •Record a Presentation: 00:05:00 •Secure a Presentation: 00:11:00 •Broadcast a Slide Show: 00:07:00 •Create a Video or a CD: 00:08:00

Office Skills and Administration Management Diploma
Delivered Online On Demand19 hours 18 minutes
£12

Legal Secretaries Advanced Diploma

4.9(27)

By Apex Learning

Overview Every legal executive and busy solicitor needs an efficient Legal Secretary in their office, and you get the training and confidence to take that role. This comprehensive course is designed to give you the abilities and knowledge to work in a law firm, regardless of your current experience in this area. The Legal Secretaries Advanced Diploma course contains a range of modules that will rapidly teach you the skills needed to succeed in law office administration. You will learn how to produce, update, and distribute forms that will form the basis of contracts. Additionally, you will gain extensive knowledge of the UK Justice System. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Legal Secretaries Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Legal Secretaries Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 65 lectures • 14:00:00 total length •Introduction to Legal Secretary: 00:15:00 •Role of Legal Secretaries: 00:15:00 •General Duties and Day-to-Day Operations of a Legal Secretary: 00:30:00 •Record Keeping: 00:30:00 •Legal Writing Skills & Proofreading: 00:15:00 •Research Skills You Need to Know: 00:30:00 •Transcription, Editing & Correspondence to Judges: 00:30:00 •Legal System of UK: 00:15:00 •UK Court System: 00:30:00 •Meeting Management: 00:15:00 •The Role of a Minute-Taker: 00:15:00 •The Skills of a Minute-Taker: 00:30:00 •Meeting Agreements: 00:15:00 •Minute Styles: 00:30:00 •What Do I Record?: 00:30:00 •Techniques for Preparing Minutes: 00:30:00 •Taking Minutes in an Interactive Meeting: 00:15:00 •The Minute Book: 00:15:00 •What to include/what to ignore: 00:30:00 •Motions and Resolutions: 00:05:00 •Method of recording minutes: 00:30:00 •Reasons for Meeting: 00:30:00 •What is a decision?: 00:15:00 •Minute Taking tips: 00:30:00 •Working with Your Manager: 01:00:00 •Administrative Soft Skills: 01:00:00 •Effective Time Management: 01:00:00 •Tools of the Trade: 01:00:00 •Being an Effective Gatekeeper: 00:15:00 •Organizational Skills: 00:15:00 •Confidentiality Guidelines: 00:15:00 •Special Tasks: 00:15:00 •Introduction To Customer Service: 00:15:00 •The Power of Positive Thinking in Customer Service: 00:30:00 •Types of Difficult Customers and How to Help them: 01:00:00 •How to Deal with Difficult Customers: 00:30:00 •Aspects of Phone Etiquette: 01:00:00 •Using Proper Phone Language: 01:00:00 •Eliminate Phone Distractions: 01:00:00 •Inbound Calls: 01:00:00 •Outbound Calls: 01:00:00 •Handling Rude or Angry Callers: 01:00:00 •Handling Interoffice Calls: 01:00:00 •Methods of Training Employees: 01:00:00 •Correcting Poor Telephone Etiquette: 01:00:00 •Opening: 01:00:00 •Working with the Interface: 01:00:00 •Your First Document: 01:00:00 •Basic Editing Tasks: 01:00:00 •Basic Formatting Tasks: 01:00:00 •Formatting Paragraphs: 01:00:00 •Advanced Formatting Tasks: 01:00:00 •Working with Styles: 01:00:00 •Formatting the Page: 01:00:00 •Sharing Your Document: 01:00:00 •Introduction to Proofreading: 00:15:00 •What does a Proofreader do?: 00:15:00 •Proofreading: 00:15:00 •Proofreading Symbols: 00:15:00 •Proofreading on Paper & Screen: 00:15:00 •Strategies to Check for Specific Errors: 00:15:00 •Editing & Proofreading Strategies: 00:15:00 •Proofreading an Essay: 00:15:00 •Mock Exam - Legal Secretaries Advanced Diploma: 00:20:00 •Final Exam - Legal Secretaries Advanced Diploma: 00:20:00

Legal Secretaries Advanced Diploma
Delivered Online On Demand14 hours
£12

IELTS Speaking Masterclass

4.9(27)

By Apex Learning

Overview This comprehensive course on IELTS Speaking Masterclass will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This IELTS Speaking Masterclass comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this IELTS Speaking Masterclass. It is available to all students, of all academic backgrounds. Requirements Our IELTS Speaking Masterclass is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 5 sections • 55 lectures • 14:20:00 total length •Welcome Abroad: 00:21:00 •Fundamentals of IELTS Speaking: 00:21:00 •How to Get a High Score: 00:15:00 •How This Course is Structured: 00:04:00 •First Ingredient: Fluently and Coherence: 00:29:00 •Second Ingredient : Lexical Resource (Basics): 00:07:00 •Lexical Resource - Useful Phrases: 00:13:00 •Lexical Resource - Paraphrasing: 00:11:00 •Lexical Resource - Topic Related Vocabulary: 00:12:00 •The Mind Maps in Learning Foreign Language through Training: 01:00:00 •Lexical Resource - Idioms: 00:09:00 •Third Ingredient: Grammatical Range and Accuracy (Basics): 00:04:00 •Grammar - Tenses: 00:22:00 •Grammar - Articles and Agreement: 00:09:00 •Grammar - Active vs. Passive Voice: 00:07:00 •Grammar - Simple and Compound Sentences: 00:15:00 •Grammar - Complex Sentences: 00:09:00 •Grammar - Correlative Conjunctions: 00:09:00 •Grammar - Relative Clauses: 00:11:00 •Grammar - Conditional Sentences: 00:11:00 •Fourth Ingredient: Pronunciation (Basics): 00:10:00 •Pronunciation - /th/(θ) vs. /th/(ð): 00:14:00 •Pronunciation - /t/ vs. /d/: 00:17:00 •Pronunciation - /r/ vs. /l/: 00:13:00 •Pronunciation - /i/ vs. /ē/: 00:10:00 •Pronunciation - /v/ vs. /w/: 00:16:00 •Pronunciation - /p/ vs. /b/: 00:15:00 •Pronunciation - /s/ vs. /z/ vs. /sh/: 00:19:00 •Pronunciation - /j/ vs. /zh/: 00:11:00 •Pronunciation - /ō/ vs. /o/ vs. /ə/: 00:20:00 •Pronunciation - Diphthongs & Silent Letters: 00:11:00 •Pronunciation - Syllables: 00:34:00 •Pronunciation - Sentence Stress: 00:08:00 •Pronunciation - Intonation: 00:29:00 •Pronunciation - 45 Commonly Mispronounced Words: 00:36:00 •Pronunciation - Speed: 00:03:00 •How to Think Fast: 00:14:00 •How to Extend Your Answers and Avoid Bad Starts: 00:24:00 •The Basics of Speaking Part 1 (Interview): 00:14:00 •How to Answer Questions in Part 1: 00:30:00 •Live Example: Part 1 (Band 8.5): 00:05:00 •The Basics of Speaking Part 2 ('The Long Turn'): 00:09:00 •How to Answer Part 2 (Method #1): 00:20:00 •How to Answer Part 2 (Method #2): 00:21:00 •The Basics of Speaking Part 3 (Discussion): 00:08:00 •How to Answer Questions in Part 3: 00:34:00 •How to Answer Questions in Part 3: 00:34:00 •Live Example: Part 3 (Band 9): 00:06:00 •Cooking- The Right Approach: 00:12:00 •Practice Test 1 (Band 9 Model Answer): 00:14:00 •Practice Test 2 (Band 9 Model Answer): 00:13:00 •Live Example: Full Speaking Test (Band 7): 00:12:00 •Live Example: Full Speaking Test (Band 8.5): 00:12:00 •Live Example: Full Speaking Test (Band 9): 00:13:00 •Assignment - IELTS Speaking Masterclass: 00:00:00

IELTS Speaking Masterclass
Delivered Online On Demand14 hours 20 minutes
£12

The PMO: Business Enabler and Change Agent

By IIL Europe Ltd

The PMO: Business Enabler and Change Agent Corporate entities and government agencies are in the midst of transformational change as a result of business imperatives, regulatory requirements, competitive necessity, mergers & acquisitions, and a plethora of modernizations. PMOs can no longer contribute or even survive under the mantra of Score Keeper and Methodology Advocate. Evolving, successful PMOs are Business Enablers and Change Agents. To remain relevant and continue to add value across the enterprise, PMOs must become part of the fabric of the overall organization. This presentation bridges the gap between the Administrative PMO and the Sustainable and Valued Business Integration PMO. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The PMO: Business Enabler and Change Agent
Delivered Online On Demand15 minutes
£10

The PMO: Business Enabler and Change Agent

By IIL Europe Ltd

The PMO: Business Enabler and Change Agent Corporate entities and government agencies are in the midst of transformational change as a result of business imperatives, regulatory requirements, competitive necessity, mergers & acquisitions, and a plethora of modernizations. PMOs can no longer contribute or even survive under the mantra of Score Keeper and Methodology Advocate. Evolving, successful PMOs are Business Enablers and Change Agents. To remain relevant and continue to add value across the enterprise, PMOs must become part of the fabric of the overall organization. This presentation bridges the gap between the Administrative PMO and the Sustainable and Valued Business Integration PMO. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The PMO: Business Enabler and Change Agent
Delivered Online On Demand15 minutes
£10

Overview This Agile Scrum course will unlock your full potential and will show you how to excel in a career in Agile Scrum. So upskill now and reach your full potential. Everything you need to get started in Agile Scrum is available in this course. Learning and progressing are the hallmarks of personal development. This Agile Scrum will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Agile Scrum skills to help you advance your career. Acquire a comprehensive understanding of various Agile Scrum topics and tips from industry experts. Learn in-demand Agile Scrum skills that are in high demand among UK employers, which will help you to kickstart your career. This Agile Scrum course covers everything you must know to stand against the tough competition in the Agile Scrum field.  The future is truly yours to seize with this Agile Scrum. Enrol today and complete the course to achieve a Agile Scrum certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Agile Scrum course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Agile Scrum course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Agile Scrum course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Agile Scrum is suitable for anyone aspiring to start a career in Agile Scrum; even if you are new to this and have no prior knowledge on Agile Scrum, this course is going to be very easy for you to understand.  And if you are already working in the Agile Scrum field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Agile Scrum course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Agile Scrum course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Agile Scrum course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Agile Scrum course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum OBJECTIVES AND TARGETS Objectives and Targets 00:09:00 Download: course curriculum in pdf 00:05:00 FROM THE TRADITIONAL DEVELOPMENT MODEL TO THE AGILE Waterfall. Typical challenges 00:05:00 Agile history and 2001's Manifesto 00:11:00 Agile. A different approach 00:04:00 Agile benefits 00:02:00 When agile is best applied + success factors 00:03:00 Download: Agile Vs Waterfall. Overview diagram 00:01:00 Download: Agile Vs Waterfall side by side by project stage 00:04:00 2020 SCRUM GUIDE: WHAT'S NEW! 2020 SCRUM GUIDE: WHAT'S NEW! 00:22:00 BONUS: FULL EBOOK OF THE COURSE! BONUS - Full eBOOK of the Course 00:01:00 SCRUM Download: the Scrum Guide 00:14:00 Download: the Scrum Glossary 00:08:00 Download: Framework Navigator 00:01:00 Scrum introduction 00:12:00 Theory and values 00:08:00 THE SCRUM TEAM The Scrum Team - Introduction 00:08:00 Product, Product Goal and Product Owner 00:14:00 Developers 00:03:00 The scrum master 00:08:00 Characteristics of a perfect scrum master 00:23:00 SCRUM EVENTS Introduction 00:03:00 The Sprint 00:06:00 Download: Diagram of a typical Sprint (with events, roles, artifacts) 00:01:00 The sprint planning 00:10:00 The daily scrum 00:04:00 The sprint review 00:06:00 The sprint retrospective 00:05:00 SCRUM ARTIFACTS Product backlog 00:08:00 Sprint backlog 00:02:00 Increment and definition of done 00:04:00 Commitments 00:04:00 SCALING SCRUM Introduction 00:02:00 Scrum of scrums 00:02:00 Nexus framework 00:05:00 Download: the Nexus Framework poster 00:01:00 SCRUM IN PRACTICE ! A day in the life of a typical Sprint 00:32:00 AGILE REQUIREMENTS Products, Initiatives, Epics, Features, Stories and Tasks 00:11:00 ESTIMATION TECHNIQUES Underlying theory, t-shirt sizing, planning poker 00:09:00 Bucket system, affinity mapping, time unit 00:04:00 AGILE METRICS Underlying theory. Velocity 00:07:00 Sprint burn-down 00:08:00 Release burn-up, cumulative flow, other metrics 00:06:00 PSM1 CERTIFICATION PREPARATION GUIDELINES, TIPS & TRICKS How to best prepare for PSM I Certification 00:09:00 PSM1 CERTIFICATION PREPARATION GUIDELINES, TIPS & TRICKS PSM I EXAM SIMULATOR #1 and #2 (80+80 HIGH QUALITY QUESTIONS. REAL MODE) 00:01:00

Agile Scrum
Delivered Online On Demand5 hours 16 minutes
£11.99