9971 Courses

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

The online Level 2 Award for Personal Licence Holders (RQF) course and online invigilated exam package is designed for those working in licensed premises and is a requirement for those wishing to apply for a Personal Licence. In accordance with The Licensing Act 2003 (England, Scotland and Wales), anyone who is responsible for the sale of alcohol to the public must be a Personal Licence Holder. In this package you will get: 100% online training, 90 minutes course  plus online assessment Accredited Online Invigilated Exam. Our online test centre is fully approved by Laser Awards as an Accredited personal licence qualification provider Stop & start at anytime No time limit APLH COURSE MODULES Introduction Premises Licences Personal Licences and Club Premises Certificates Dealing with Licensing Authorities Types of Businesses Selling Alcohol Representations and Mandatory Conditions Licensing Authority Powers Children and Under 18s Responsibility in Alcohol Retailing ONLINE INVIGILATED EXAM We provide you access to our online invigilated examination which can be taken anywhere at any time you chooses within the 2-week window provided by the system. Our market leading examination system delivers the final assessment direct to you via the internet, invigilated using screen sharing and web cam, allowing you to receive your certificate quicker and easier without the stress and hassle of visiting an exam centre. To take the exam you need a computer using Google Chrome, a webcam, and microphone, and an internet upload speed of at least 5-10 Mbps. You also need to have valid photo ID. Please be aware that no one can be in the room when you are taking the exam. Course Description The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. Any organisation, business or individual who wishes to sell alcohol must have a licence. This is obtained from a Licensing Authority. This course starts with an overview of UK alcohol licensing laws and the importance of promoting the four key licensing objectives. The three main types of licence are covered, including applications, conditions, representations, and reviews. You'll learn about the legal duties of personal licence holders, and how to deal with Licensing Authorities, along with information relating to objections, fees and hearings. The course will also discuss issues surrounding Temporary Event Notices, and mandatory conditions, which are compulsory for all licensed premises. It'll also look in detail at the major issue of age verification - and you'll learn about the licensing laws and best practices as they apply to children and under 18s. Finally, it outlines the responsibilities involved in alcohol retailing including drinking guidelines and how to avoid and reduce conflict. Advantages The course is approved by leading industry bodies Laser & CPD Service in London. Dirextra is member of CPD Service. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

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Ever wondered about the events that shaped the world as we know it today? Passionate about exploring the past to make a difference in the future? Our A-Level History course plunges you into a fascinating journey through time, allowing you to grasp the complex interplay of social, cultural, religious, and ethnic diversity in both British and international history. As you progress, you will gain a profound understanding of evolving perspectives and their connections over time. This prestigious A-Level History course not only broadens your understanding of the world but also enriches your vocabulary with historical terms and concepts, fostering reflective thinking and critical analysis skills. Recognised as a symbol of notable accomplishment, A-Level History is esteemed by all universities and employers, paving numerous career paths. The A-Levels are, undeniably, the UK's educational gold standard. Our course adheres to the latest AQA A-Level History syllabus, uniquely designed for online self-study at your own pace. Unlimited tutor support, a straightforward induction, and comprehensively structured assignments are at your disposal, guiding you in acquiring the requisite skills and knowledge for the examination. Plus, guaranteed access to one of our UK exam centres is a given, should you opt to sit your final A-Level exams here. Benefits Include: A contemporary course, aligned with the latest specifications, offering dynamic and engaging content. Fast track option available for exams in 2022. Access to a network of partnership exam centres (guaranteed exam venue). Unlimited tutor support to assist in creating a study plan and provide support throughout your journey. Exam pass guarantee: If unsuccessful at first, we offer free support for your next attempt. In essence, A-Level History illuminates the social, cultural, religious and ethnic diversity prevalent in both British and non-British History. Awarding body specifics: Awarding Body: AQA Our Course Code: X913 Qualification Code: 7042 Globally recognised and taught in 30 countries, AQA qualifications are highly esteemed by employers and universities. These qualifications cater to diverse abilities and include GCSEs, IGCSEs, and A-Levels, propelling students to the next phase of their lives. ⏱ Study Hours Allocate between 250 and 300 hours for study, plus additional time for assignment completion. 👩‍🏫 Study Method Our online learning platform delivers this course, offering a lively and engaging experience with diverse learning resources like videos, quizzes, and interactive activities. Printable learning materials are available if preferred. 📆 Course Duration This course extends over a period of up to 24 months from enrolment. Access to learning materials is provided via our MyOxbridge portal upon receiving your login details. 📋 Assessment Enrolments are now open for Summer 2022 examinations. You will undertake two standard A-Level written exams, and one piece of coursework: Exam 1: 2 hours 30 minutes, 40% of A-Level, 80 marks. Exam 2: 2 hours 30 minutes, 40% of A-Level, 80 marks. Non-exam assessment (coursework): 3500–4500 words, 20% of A-Level, 40 marks. The exams incorporate questions associated with provided primary sources and sources pertinent to the period under study. The coursework is a personal study based on a topic of your choosing, to be completed in your own time. Marking of coursework is conducted by a tutor and moderated by AQA. Our guarantee extends to providing an exam space in one of our UK exam centres. A reassessment offer stands if you do not pass the first time, with our support for your next exams free of charge. Assignments Throughout the course, you are required to complete several assignments. Although these do not contribute towards your final grade, they provide opportunities for tutor feedback and marking, assisting in monitoring progress and predicting grades when needed. Non-exam assessment (NEA) The NEA is coursework of 3500–4500 words, constituting 20% of the A-Level and 40 marks. This coursework is done during your learning and sent to your exam centre for marking. Further details are provided post-enrolment. 👩‍🎓 Course Outcomes On successful completion, you will receive an A-Level in History, issued by AQA, identical to that provided to students at any other school, college, or university. Oxbridge has chosen this syllabus (7042) as it is best suited to online learning and offers the highest likelihood of success. ℹ️ Additional Information Difficulty - Level 3 Entry Requirements - A GCSE or equivalent in History is recommended for this course. UCAS Points - 56 Course Content Component 1: Breadth Study – Explore the 'Making of a Superpower: USA, 1865-1975' while examining historical interpretations of significant events over an extended period. This unit enables you to develop an understanding of causes, consequences, change, continuity, and differences over time, along with the connections between political, economic, social, and religious perspectives. Component 2: Depth Study – Delve into 'The Wars of the Roses, 1450-1499' as you evaluate historical change from various perspectives and gain detailed insights into the roles of individuals, groups, ideas, and ideologies across different time periods. Component 3: Historical Investigation – This component allows you to choose a specific issue, theme, or development to investigate in-depth. The focus of your study could relate to international, national, or local developments, or concentrate on a specific historical perspective of cultural, social, or technological changes. This unit aims to enhance your understanding of history as a discipline and hone your skills in presenting information and formulating ideas.

Master the art of Complaints Handling for Customer Care with our comprehensive course. Elevate customer satisfaction by building trust, enhancing communication skills, and implementing customer-centric strategies. Explore advanced technologies in customer service and equip yourself to proactively prevent complaints. Join now to transform challenges into opportunities, fostering lasting relationships and contributing to the success of your organization.

Duration 5 Days 30 CPD hours This course is intended for System architects and system administrators Overview By the end of the course, you should be able to meet the following objectives: Introduce troubleshooting principles and procedures Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment Explain the purpose of common vSphere log files Identify networking issues based on reported symptoms Validate and troubleshoot the reported networking issue Identify the root cause of networking issue Implement the appropriate resolution to recover from networking problems Analyze storage failure scenarios using a logical troubleshooting methodology identify the root cause of storage failure Apply the appropriate resolution to resolve storage failure problems Troubleshoot vSphere cluster failure scenarios Analyze possible vSphere cluster failure causes Diagnose common VMware vSphere High Availability problems and provide solutions Identify and validate VMware ESXiTM host and VMware vCenter problems Analyze failure scenarios of ESXi host and vCenter problems Select the correct resolution for the failure of ESXi host and vCenter problems Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems Troubleshoot performance problems with vSphere components This five-day training course provides you with the knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere© 8 environment. This course increases your skill level and competence in using the command-line interface, VMware vSphere© Client?, log files, and other tools to analyze and solve problems. Course Introduction Introductions and course logistics Course objectives Introduction to Troubleshooting Define the scope of troubleshooting Use a structured approach to solve configuration and operational problems Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency Troubleshooting Tools Discuss the various methods to run commands Discuss the various ways to access ESXi Shell Use commands to view, configure, and manage your vSphere components Use the vSphere CLI Use ESXCLI commands from the vSphere CLI Use Data Center CLI commands Identify the best tool for command-line interface troubleshooting Identify important log files for troubleshooting vCenter Server and ESXi Describe the benefits and capabilities of VMware SkylineTM Explain how VMware Skyline works Describe VMware SkylineTM Health Describe VMware Skyline AdvisorTM Troubleshooting Virtual Networking Analyze and troubleshoot standard switch problems Analyze and troubleshoot virtual machine connectivity problems Analyze and troubleshoot management network problems Analyze and troubleshoot distributed switch problems Troubleshooting Storage Discuss the vSphere storage architecture Identify the possible causes of problems in the various types of datastores Analyze the common storage connectivity and configuration problems Discuss the possible storage problems causes Solve the storage connectivity problems, correct misconfigurations, and restore LUN visibility Review vSphere storage architecture and functionality necessary to troubleshoot storage problems Use ESXi and Linux commands to troubleshoot storage problems Analyze log file entries to identify the root cause of storage problems Investigate ESXi storage issues Troubleshoot VM snapshots Troubleshoot storage performance problems Review multipathing Identify the common causes of missing paths, including PDL and APD conditions Solve the missing path problems between hosts and storage devices Troubleshooting vSphere Clusters Identify and troubleshoot vSphere HA problems Analyze and solve vSphere vMotion problems Diagnose and troubleshoot common vSphere DRS problems Troubleshooting Virtual Machines Discuss virtual machine files and disk content IDs Identify, analyze, and solve virtual machine snapshot problems Troubleshoot virtual machine power-on problems Identify possible causes and troubleshoot virtual machine connection state problems Diagnose and recover from VMware Tools installation failures Troubleshooting vCenter Server and ESXi Analyze and solve vCenter Server service problems Diagnose and troubleshoot vCenter Server database problems Use vCenter Server Appliance shell and the Bash shell to identify and solve problems Identify and troubleshoot ESXi host problems

This Pharmacy Assistant & Technician course is customised only for you! Do you want to advance your career in the healthcare industry? Or, are you looking for a way to contribute to community health care without performing clinical duties? If you're considering a career in the pharmaceutical industry, then you've come to the right place. This Pharmacy Assistant & Technician course teaches you everything you need to know to become a Pharmacy Technician or Pharmacy Technician Assistant and provide support and stability to your team. By enrolling on our Pharmacy Assistant & Technician course, you will become familiar with the roles and responsibilities of a Pharmacy Assistant or Technician. This comprehensive Pharmacy Assistant & Technician course will teach you the fundamental techniques of a Pharmacy worker and how to successfully counsel and diagnose a patient. You will also gain experience in the practice of prescribing and dispensing medication, as well as stock control and inventory management. Along with this, you will gain knowledge of medical health and safety standards and security protocols associated with legal drugs. Enrol in this Pharmacy Assistant & Technician course now and start your career in the UK's healthcare sector. Learning Outcomes After completing Pharmacy Assistant & Technician course, the learner will be able to: Understand the requirements needed to be a Pharmacy Technician or Assistant. Know how to counsel or communicate with patients and customers. Become aware of your position in the UK Healthcare infrastructure. Gain the ability to prescribe and dispense medication swiftly. Know to control and manage a medical inventory. Gain a solid understanding of the Standard Operating Procedures in a medical environment. Gain the skills to perform a full medical assessment on a patient. Why Choose Pharmacy Assistant & Technician Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Pharmacy Assistant & Technician Bundle Course Course 01: Pharmacy Assistant & Technician Course 02: Level 2 Award in Nutrition and Health Course 03: Level 3 Diploma in Healthcare Support ***Other Benefits of this Bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Pharmacy Assistant & Technician course] Course Curriculum of *** Pharmacy Assistant & Technician *** Module 1: An Overview of Pharmacy Assistant and Technician What is Pharmacy? Defining Pharmacy Assistant Understanding the Job Role of Pharmacy Assistant Understanding the Skills of Pharmacy Assistant Defining Pharmacy Technician Understanding the Job Role of Pharmacy Technicians Module 2: Understanding the Pharmacy Assistant Patient Counselling Guide Overview Features of Effective Patient Counselling Why Should Pharmacy Assistant Counsel Patients? Techniques of Counselling How to Improve Communication in Pharmacists Module 3: Understanding Communication in Pharmacy Settings Why Communication Skills is Important in Pharmacies Understanding Patient-Centred Communication Practices in Community Pharmacies What are the Desirable Traits? Interpersonal Communication Skills for Pharmacies Module 4: Understanding the Pharmacy Team and Practices Self-care Interventions for Health The Role of the Pharmacy Team in Self-Care and Self-Medication Understanding the Code of Ethics for Pharmacy Team Workers What are the Seven Principles? Module 5: Understanding Prescription and Dispensing in Pharmacies What is a Prescription? Types of Prescription What is the Dispensing Cycle? Receiving and Validating Prescriptions Interpreting and Understanding the Prescription Prepare and Label Items for Issue Make a Final Check Record the Action Taken Issue Medicine to the Patient with Clear Instructions and Advice Module 6: Understanding Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Dispensing Procedure Dispensing Error Strategies to Minimise Dispensing Errors Understanding Electronic Prescription Service(EPS) Module 7: Understanding Inventory Control and Management in Pharmacies Overview What is Inventory Management? Methods of Inventory Management Elements of Pharmacy Inventory Management Factors Affecting Inventory Management The Role of Information Technology in Inventory Management Module 8: Understanding Standard Operating Procedures (SOPs) What is Standard Operating Procedure? Understanding the Importance of Standard Operating Procedure Purpose of SOPs Module 9: Understanding Health and Safety Risks Assessment and Pharmaceutical Terminology Overview Understanding Basic Pharmacy Terminology ------------------ Assessment Method After completing each module of the Pharmacy Assistant & Technician, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for Pharmacy Assistant & Technician course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Pharmacy Assistant & Technician course is ideal for those interested in becoming pharmacy technicians or those looking to make a career in the medical field. Requirements There are no specific requirements for Pharmacy Assistant & Technician course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Pharmacy Assistant & Technician course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Pharmacy Assistant & Technician qualification is beneficial for any healthcare profession or career from any industry you are in, such as: Pharmacist's Assistant Pharmacy Technician Hospital Clerk Pharmacist Certificates Certificate of completion Digital certificate - Included

Overview UK Healthcare and Education workers need specialist training to engage with individuals with learning disabilities, which is available here and now. This essential course is specifically designed to help you support those that have challenges in learning and help their development. The Working with Individuals with Learning Disabilities Level 2 course will teach you to identify and recognise the symptoms that are indicative of learning difficulties and of being able to diagnose the issue, therefore providing the right supportive measures. You will be taught how to share this awareness and install the right care and attention across your team and in your organisation's infrastructure. How will I get my certificate? At the end of the course there will be a written assignment test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Working with Individuals with Learning Disabilities Level 2. It is available to all students, of all academic backgrounds. Requirements Our Working with Individuals with Learning Disabilities Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 9 lectures • 04:20:00 total length •Module 01: Learning Support Assistant: Workplace & Works: 00:30:00 •Module 02: Teaching Methodologies: 00:30:00 •Module 03: Skills of A Learning Support Assistant: 00:20:00 •Module 04: The Role and Responsibilities of the Learning Support Assistant: 00:20:00 •Module 05: SEN Teaching: 01:00:00 •Module 06: Supporting Pupils with Special Needs (Part 01): 00:30:00 •Module 07: How to Support Pupils with Special Needs Part-2: 00:50:00 •Module 08 Safeguarding Children and Young People: 00:20:00 •Assignment - Working with Individuals with Learning Disabilities Level 2: 00:00:00

💼 Invoice Clerk Training Course Overview: Mastering Efficiency in Financial Operations Are you eager to embark on a career in financial administration and enhance your organizational skills? Look no further than our comprehensive 'Invoice Clerk Training' course. Tailored to equip you with the essential knowledge and skills, this course is your key to becoming a proficient and detail-oriented invoice clerk. 📑 Module 1: Introduction to Invoice Clerk Training Dive into the world of invoice processing with a comprehensive introduction to the roles and responsibilities of an invoice clerk. Understand the significance of accurate financial record-keeping and the pivotal role you play in ensuring the financial health of an organization. 📊 Module 2: Basic Accounting Principles Build a solid foundation in accounting principles essential for effective invoice management. Learn the fundamentals of debits and credits, financial statements, and the overall accounting framework that forms the backbone of successful financial operations. 💻 Module 3: Invoice Processing Become a master of efficiency in handling invoices from creation to reconciliation. Explore best practices in invoice validation, coding, and approval processes. Gain hands-on experience with various invoice processing systems and tools, ensuring accuracy and compliance with financial regulations. 📞 Module 4: Communication and Customer Service Elevate your interpersonal skills to enhance communication and customer service in the financial realm. Understand the importance of clear communication with vendors, internal teams, and other stakeholders. Develop strategies for effective issue resolution, creating a positive and collaborative environment. 🕰️ Module 5: Time Management and Organization Maximize your productivity and effectiveness as an invoice clerk with advanced time management and organizational techniques. Learn to prioritize tasks, manage deadlines, and create systems that streamline workflow, ensuring you meet the demands of a dynamic financial landscape. 🎓 Why Choose Our Invoice Clerk Training Course? Practical Application: Hands-on exercises and simulations for real-world experience. Industry-Relevant Content: Stay updated with the latest trends and technologies in financial administration. Expert Guidance: Learn from seasoned professionals with extensive experience in invoice management. Career Advancement: Open doors to exciting opportunities in finance and accounting. 📈 Enroll Now and Master the Art of Invoice Management! Don't miss the chance to propel your career forward as a skilled and efficient invoice clerk. Our Invoice Clerk Training course is your gateway to success in the world of financial administration. Enroll now and unlock the skills that will set you apart in this dynamic and rewarding field! Course Curriculum Module 1_ Introduction to Invoice Clerk Training. Introduction to Invoice Clerk Training. 00:00 Module 2_ Basic Accounting Principles. Basic Accounting Principles. 00:00 Module 3_ Invoice Processing. Invoice Processing. 00:00 Module 4_ Communication and Customer Service. Communication and Customer Service. 00:00 Module 5_ Time Management and Organization. Time Management and Organization. 00:00

Course Overview Learn about women empowerment and realise your true potential. Develop your skills and be the person you know you can be. This course will help you in your quest for both personal development and empowerment. 'Women Empowerment' is a burning issue all over the world. Society has come a long way, and the days of women not even allowed a basic right such as voting is long over. We are now living in a society where a woman contributes just as much as a man.  This course will help you realise your potential in leadership and journalism. Join our course and enrich your skills and knowledge. If you are a woman who wants to attain development, it is important to build your mental and physical abilities. This Women Empowerment & Development Accredited Course will help you with that. Empower yourself and see the difference in your development. What You Will Learn You'll learn about: Personal Development of Women Finding your voice in Development of Self and Mind Women and Leadership Benefits of Women's Leadership Women and Journalism, and many more Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.