8906 Courses

Qualification Number Level 1: 603/5291/7 Qualification Number Level 2: 600/3423/3 Minimum entry age 19 Guided Learning Hours Level 1: 30 Guided Learning Hours Level 2: 115  What does this qualification cover?  Level 1: • Know how to deliver good customer service • Know different communication methods • Know how to provide good customer service in line with organisational procedures • Know how to effectively deal with customer queries, problems and complaints. Level 2: • The principles of customer service • How customer needs and expectations are formed • The principles of responding to customers' problems or complaints • Interpersonal and team working skills • How to meet customer needs and expectations • Communicating effectively with customers • Legislation which supports the customer service process Who is it suitable for?  This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? Level 1: The qualification is made up of one mandatory unit: • Unit 1 Customer Service Principles Level 2: The qualification is made up of two mandatory units: • Unit 1 Supporting the customer service environment • Unit 2 Delivery of effective customer service How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Step into the dynamic world of Chef & Catering Management with our comprehensive course. Learn the art of culinary excellence, master operational management, and gain a strong understanding of food safety laws. Stay ahead of industry trends and pave your way to becoming a leading culinary and catering manager.

Course Highlights: Course Type: Self-Paced Online Learning Total Qualification Time: 60 hours Guided Learning: 55 hours Accreditation: Pearson Edexcel Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Assessment: Internally graded and externally verified Access: 1 Year Access Certificate: Certificate upon completion of the official exam (hard copy) Tutor Support: Paid Tutor Support Customer Support: 24/7 live chat available Entry Level 2 Functional Skills English Training Course This Functional Skills Entry Level 2 English Course is governed by Ofqual, accredited by Pearson Edexcel making it a nationally recognized credential that will improve your CV while helping you stand out from the rest of the applicants. You will be able to enhance your overall English speaking, listening, writing and reading skills via a range of well-designed and updated course materials. Upon successful completion of this course, you will be prepared with the necessary English skills to advance to this qualification’s higher levels. Why is this course right for you? This comprehensive Functional Skills Entry Level 2 English Course is suitable for: Anyone looking to secure a skill-oriented job Anyone who wants to enhance their English communication skills People of all ages and academic backgrounds Anyone who wants to advance to functional skills level 1 or 2 Anyone who wants to take GCSE English Anyone seeking to add a certified qualification to their university application Anyone aspiring to accelerate their career in this as an English instructor or teacher Anyone who wants to gain in-depth knowledge of functional skills in English Whether you are a beginner into the field of functional English or any professional seeking to reinforce your expertise in basic English, this Functional Skills Entry Level 2 English will set you up with the advanced skills to boost your career profile. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Awarding Body Paper-Based Exam in Centre Results Pearson Edexcel Book within 15 days Get results in 20 working days *Offline examinations will be held at our Swindon and London centres Please contact us for more information.  Functional Skills Entry Level 2 English Qualification Purpose and Outcomes This Functional Skills Entry Level 2 English Qualification will help you to: Listen, comprehend, and react to verbal communication in a variety of scenarios Develop an understanding of common words and their effects Use that understanding of common words in various contexts Read common texts at work and in daily life accurately Gain the confidence to read more widely Write common texts and documents clearly and effectively Show a firm command of spelling, punctuation, and grammar Course Curriculum Identify and extract the main information and detail from short explanations Make requests and ask clear questions appropriately in different contexts Respond appropriately to straightforward questions Follow the gist of discussions Clearly express straightforward information and communicate feelings and opinions on a range of straightforward topics Make appropriate contributions to simple group discussions with others about a straightforward topic Read correctly words designated for Entry Level 2 (see Annexe C) Understand the main points in texts Understand organisational markers in short, straightforward texts Use effective strategies to find the meaning of words and check their spelling (e.g. a simple dictionary, spell-checker) Read and understand sentences with more than one clause Use illustrations, images and captions to locate information Use basic punctuation correctly (e.g. full stops, capital letters, question and exclamation marks) Form regular plurals Use the first and second letters to sequence words in alphabetical order Spell correctly words designated for Entry Level 2 (see Annexe C) Communicate information in words, phrases and simple sentences Complete a form asking for personal information (e.g. first name, surname, address, postcode, age, date of birth) Write in compound sentences, using common conjunctions (e.g. or, and, but) to connect clauses Use adjectives and simple linking words in the appropriate way How This Course Will Work? This Functional Skills Entry Level 2 English course will help you build a solid foundation in english. Throughout the course, it will provide you with various learning materials and activities to enhance your understanding of these subjects. Initial Assessment: To identify the current level of a student's abilities and recommend the appropriate course to enrol in upon completion. Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Comprehensive video tutorials, practice quizzes & topic-based tests Progress Tracker: To record your progress in the course Free Mock Test: Access our free mock test facility for professional feedback and to prepare for the final exam. Entry Requirement This Functional Skills Entry Level 2 English qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. Exam Structure The Pearson Edexcel Functional Skills Qualification in English at Entry Level 2 comprises a writing and reading assessment that is externally set, internally graded, and externally verified by the exam body. The listening and speaking assessment is, however, internally set. Your exam results will be forwarded to the awarding body’s internal verifier once you finish the exam. The writing and reading assessment is available as paper-based for which you will be required to appear for the exam at our designated office in London or Swindon on the exam day. You will be required to take the speaking, listening, and communicating assessment via Zoom. You need to be registered for the exam three weeks prior to the exam date. The Pearson Edexcel Functional Skills Qualification in English at Level 2 consist of 3 exams, these are Reading, Writing and Speaking, Listening and Communicating. Speaking, Listening and Communicating (SLC) Exam Awarding Body Duration Number of Marks Pearson Edexcel Up to 25 minutes Pass/Fail SLS Exam Pearson Edexcel: Speaking, listening and communicating are assessed through one 5-minute presentation and linked question and answer session in groups of three to five and one 15-minute formal discussion together in groups of three to five learners. This exam will be conducted via Microsoft Teams. Reading Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 45 minutes 16 65% Reading is assessed through a test consisting of multiple-choice, short open-response and medium open-response questions. Writing Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 45 minutes 34 63% Reading/Writing Exam Pass Mark: Learners are required to achieve an overall percentage of marks mentioned in the above table to pass the English reading exam. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments. Progression Opportunities in this Functional Skills Entry Level 2 English Qualification Upon achieving the Pearson Edexcel Functional Skills Qualification in English at Entry Level 2, you can: Progress to Level 1 and Level 2 Study GCSE English Advance to further vocational studies Access a wide range of professions within your chosen field Recognised Accreditation This Functional Skills Entry Level 2 English has been independently accredited by Pearson Edexcel also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world. Certificate of Achievement You will be rewarded with an Ofqual Regulated Pearson Edexcel Functional Skills Qualification in English at Entry Level 2 (depending on what you choose as an accreditation) upon successful completion of this Functional Skills Entry Level 2 English and passing the assessments. A certified hard copy of this qualification will be posted at your given address which is accepted by employers and universities across the globe. You can flaunt this qualification in your CV which will give you a competitive advantage over others in case of securing a job.  FAQs What are functional skills? Functional skills are practical skills in Maths, English, and ICT that enable people to apply their knowledge to real-life situations. These skills are designed to provide learners with the essential knowledge needed to succeed in the workplace and in their personal lives. Functional Skills are recognised qualifications in the UK and are offered at different levels, including Entry Level, Level 1 and Level 2. What is the difference between entry-level and level 1 and 2 functional skills? Both are recognised qualifications, but levels 1 and 2 are more advanced levels that will provide you with comprehensive skills and knowledge while entry-level courses are an introduction and basic level qualification to go to subsequent levels. Is it required to complete entry-level qualifications to move onto a level? No, you are not obliged to complete entry-level courses before moving on to higher levels. However, entry-level courses serve as a starting point for acquiring basic skills and knowledge that will help you strive and boost your chances of securing better marks at higher levels. Are functional skills qualifications recognised and accepted in the UK? Yes, functional skills qualifications are an accepted part of all apprenticeship standards and a way to progress to further education in the UK. Do I have to physically appear for the exam? Yes, for the writing and reading assessment, you will be required to appear for the exam at our designated office in London or Swindon on the exam day. You will be required to take the speaking, listening, and communicating assessment via Zoom. Do I have to register for the exam? Yes, you need to be registered for the exam three weeks prior to the exam date. What is the assessment procedure for an entry-level 2 English course? This course comprises a writing and reading assessment that is externally set, internally graded, and externally verified by the exam body. The listening and speaking assessment is, however, internally set. Your exam results will be forwarded to Pearson Edexcel's internal verifier once you finish the exam. If you pass all three components, you'll be able to receive the qualification certificate from the awarding body. How to pass the Functional Skills English entry level 2 exam? Tips for preparing for the exam include understanding the exam format, practising regularly, mastering the basics and managing time well during the exam, and seeking help from a teacher or tutor. To assist you in gaining the skills and knowledge required to pass the exam, Lead Academy offers 24/7 tutor support. As a result, you will be adequately prepared to ace the exam. Can I take entry-level courses online? Yes, you can take functional skills entry-level courses online. Lead Academy offers an extensive range of entry-level courses from level 1 to 3, available for both English and Maths. Are Functional skills easier than GCSE? Functional Skills qualifications may require hard work and revision, but they can be a better fit for students who have found Maths and English challenging. Unlike GCSEs, Functional Skills qualifications are flexible and designed to meet the needs of diverse learners, making them more adaptable to different learning styles. What will I get after finishing the course? After successfully completing the Entry Level 2 English course, you will receive a Pearson Edexcel Functional Skills Qualification in English at Entry Level 2 (depending on what you choose as an accreditation) that is highly regarded by universities and employers across the UK.

AML course will help you to learn how to handle regulatory expectations and protect your organisation, business, and profession from money laundering risks.

Certificate in Mental Health Awareness Level 1 Embark on a transformative exploration of Mental Health with our Level 1 Certificate, meticulously crafted for depth and clarity. Dive into the nuances of Mental Health, from understanding adolescents' challenges to ensuring well-being in the workplace. Learning Outcomes: Understand the fundamental concepts of Mental Health. Apply the principles of Mental Health First Aid effectively. Analyze the impact of technology on adolescents' Mental Health. Assess the significance of Mental Health in the workplace. Explain the core concepts associated with Mental Health. Demonstrate the application of Mental Health First Aid principles. Analyze the influence of technology on adolescents' Mental Health. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Certificate in Mental Health Awareness Level 1 Course Syllabus Mental Health Basics: Gain foundational knowledge of Mental Health concepts, including its importance and impact. Principles of Mental Health First Aid: Understand the principles and practices of Mental Health First Aid for immediate and effective intervention. Adolescents' Mental Health and Technology: Master the relationship between technology and adolescents' Mental Health, focusing on both risks and benefits. Treatment of Mental Illness: Acquire skills in identifying and understanding various treatment options for Mental Health conditions. Legislation and Services for Mental Illness: Learn about the legal framework and services available for Mental Health support and treatment. Mental Health in the Workplace: Understand the importance of Mental Health in the workplace and strategies for its promotion and management.

(HR) Human Resources: Workplace Confidentiality Training Level 1 In "HR: Workplace Confidentiality Training Level 1" become adept at HR protocols for upholding workplace confidentiality. Explore HR-endorsed business etiquette and colleague interactions, vital in maintaining confidentiality. Acquire HR strategies to proactively prevent breaches and safeguard sensitive data in HR operations. Learning Outcomes: Understand HR role in workplace confidentiality. Apply HR guidelines to business etiquette. Maintain HR-driven confidentiality with colleagues. Implement HR-approved breach prevention measures. Recognize HR organizational responsibilities for confidentiality. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit (HR) Human Resources: Workplace Confidentiality Training Level 1 Course Syllabus HR Protocols for Workplace Confidentiality: Grasp the HR-endorsed policies that uphold confidentiality and protect sensitive workplace data. HR and Business Etiquette: Learn the HR perspective on integrating confidentiality into your professional interactions and adhering to ethical business etiquettes. HR Guidelines for Confidentiality with Colleagues: Familiarize yourself with HR best practices for maintaining confidentiality when interacting with colleagues. HR Strategies for Preventing Confidentiality Breach: Understand HR-approved methods to identify and mitigate the risks associated with breaches of confidentiality. HR Role in Protecting Sensitive Data: Acquire HR-endorsed techniques for safeguarding confidential workplace information. Organizational HR Responsibilities for Confidentiality: Comprehend the organizational responsibilities as mandated by HR policies, ensuring comprehensive confidentiality measures are in place.

Register on the British Sign Language (BSL) Level 1 & 2 Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The British Sign Language (BSL) Level 1 & 2 Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The British Sign Language (BSL) Level 1 & 2 Training Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the British Sign Language (BSL) Level 1 & 2 Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Contents British Sign Language Level 1 Introduction to BSL and Fingerspelling Exchanging Personal Information Families Numbers (Time, Calendar and Money) Colours Transports Weather Directions Activities/Hobbies and Sports Description of A Person and Clothes Animals Numbers (Money) Foods and Drinks Exam British Sign Language Level 2

If you want to learn BSL and help children with hearing loss or special needs, this course is for you. You will learn how to communicate effectively in BSL, and how to support the development and achievement of these children. You will also connect with the deaf community and appreciate their culture and identity. Don't miss this opportunity to become a proficient and confident BSL user. Enrol today and start your journey with us.

Master the art and science of purchasing and procurement in today’s competitive business environment. This course covers everything from supply chain basics to advanced tools of the trade, designed to optimize efficiency and reduce risk. Arm yourself with a robust toolkit for strategic procurement.

Elevate your environmental consciousness with our Environmental Awareness Training. From pollution understanding to sustainable practices and legal standards, this course empowers you with the knowledge to make a positive impact on our planet.