18753 Courses

Duration 2 Days 12 CPD hours This course is intended for The target audience for the CASM course is Anyone interested in learning about Agile and Scrum from a products and process perspective Process owners and process designers Developers who are interested in helping make processes more agile Managers who are looking to bridge multiple practices into a DevOps environment Employees and managers responsible for designing, re-engineering or improving process Consultants guiding their clients through process improvement and DevOps initiatives Internal and external suppliers Process stakeholders Overview The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: What does it mean to 'be agile?' The Agile Manifesto, its core values, and principles Agile concepts and practices including ITSM, Kanban, Lean and DevOps Learn about SCRUM from a product and process perspective Agile thinking and values into service management Scrum roles, artifacts, and events as it applies to both products and processes The two aspects of Agile Service Management: Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control Agile Process Design-applying Agile practices to process design projects This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification. Why Agile Service Management? Challenges Today What is IT Service Management? What is Agile? Agile Manifesto and Principles What Does It Take To Be Agile? Agile Service Management What is Agile Service Management? Agile Service Management Goals, Objectives and Benefits Two Aspects: Agile Process Engineering & Agile Process Improvement Leveraging Related Guidance DevOps ITIL Site Reliability Engineering Lean Scrum Agile Service Management Roles Relationship to Scrum roles Agile Practice Owner Agile Service Management Team Agile Service Manager Agile Process Engineering Agile Processes How Processes Deliver Value Waterfall vs Agile Process Engineering Relationship to Scrum Events & Artifacts Minimum Viable Process Microprocess Architectures Service Management Architecture Agile Service Management Artifacts Practice Backlog Spring Backlog Increment Agile Service Management Events Planning The Sprint Sprint Planning Process Standups Sprint Review Sprint Retrospective Agile Process Improvement Why Process Improvement is Important Process Improvement Goals Process Improvement Reviews Sustaining Improvements Automation

Jenkins training course description An introduction to Continuous Integration and development (CI/CD) in network automation using Jenkins. The course focusses specifically on the network Devops case of using Jenkins. What will you learn Explain how Jenkins can help with network automation. Configure Jenkins for network Devops. Use Jenkins for network automation. Jenkins training course details Who will benefit: Network engineers. Prerequisites: TCP/IP Foundation Duration 1 day Jenkins training course contents What is Jenkins? DevOps, CI/CD, version control systems, git, automating execution of tasks, Jenkins job, Jenkins pipeline, Jenkins plugins, CI server. Hands on Installing Jenkins. Example pipeline for network automation YAML, GitHub, Jenkins, ansible, network devices. Hands on Investigating a workflow: Auto deploying network configurations. Configuring Jenkins Code repository, build triggers, gerrit and reviews, build environment. A Jenkins job, build step, post build actions, running a Jenkins job, build log, home directory. Hands on Configuring Jenkins. CI using Jenkins Branches, pipeline, git, the git plugin. Hands on A Jenkins job to poll, build and unit test network configurations.

Streaming telemetry training course description An introduction to streaming telemetry. The course progresses from a brief look at the weaknesses of SNMP onto what streaming telemetry is, how it differs from the xflow technologies, the data formats available and how to configure it. What will you learn Describe streaming telemetry. Explain how streaming telemetry works. Describe the data presentation formats available. Configure streaming telemetry. Streaming telemetry training course details Who will benefit: Network engineers. Prerequisites: TCP/IP foundation for engineers. Duration 1 day Streaming telemetry training course content What is streaming telemetry? SNMP weaknesses, Netflow, sflow, polling and the old models, push vs pull, What is streaming telemetry? Telemetry streaming architecture Model driven versus event driven telemetry, subscriptions, publications. Periodic versus on change, model selection and scalability. Telemetry streaming protocols TCP, UDP, SSH, HTTP, HTTP2, NETCONF, RESTCONF, gRPC, gNMI. Models and Encoding The role of YANG. YANG models and tools. XML/ NETCONF, JSON/RESTCONF, JSON over UDP. Protocol buffers/gRPC. Google Protocol Buffers Decoder ring, protocol definition file. GPB-KV, GPB-Compact. Keys. Streaming telemetry configuration Router: Destination, Sensor, subscription. Collector: YANG models, .proto file. Pipeline. ELK: Consume, store, visualise streaming data. Collection tools APIs, YANG development Kit, Downstream consumers, influxdata, Grafana, Kafka, Prometheus, others.

NETCONF and YANG training course description An introduction to NETCONF and YANG. The course progresses from what they are, why they are needed, and how to configure them onto a more detailed analysis of how NETCONF works and how to read YANG models. What will you learn Recognise the limits and problems of SNMP and the CLI. Describe the relationship between NETCONF and YANG. Configure NETCONF on network devices. Use NETCONF to configure devices. Read YANG models. NETCONF and YANG training course details Who will benefit: Network engineers. Prerequisites: Network management technologies Duration 1 day NETCONF and YANG training course content What are NETCONF and YANG? Network management and configuration issues. What is NETCONF? What is YANG? Protocols, data models, architecture. Hands on Configuring NETCONF on network devices, using NETCONF. NETCONF NETCONF layers, Secure transport: SSH, Messages: rpc, Operations, Content. Base operations: <get>, <get-config>, <edit-config>, <copy-config>, <delete-config>, <lock>,<unlock>, <close-session>, <kill-session> NETCONF datastores: :candidate, :startup, running. Hands on Retrieving a configuration with NETCONF, Editing a configuration with NETCONF. NETCONF more details NETCONF traffic flows, NETCONF capabilities, hello, capabilities exchange., Filtering data, atomic transactions, validating configurations. Hands on Using NETCONF. YANG YANG models, IETF standard YANG models, tree diagrams, an example: YANG interface management, Module header, Imports and includes, Containers, Lists, leaves, Data types, typedef, Instance data, XML. Hands on Reading YANG data models, creating a configuration instance.

REST and RESTCONF training course description An introduction to REST and RESTCONF using Python. The course progresses from how to use them onto how they work and then looks at using them from within Python all the time on network devices. What will you learn Explain what REST and RESTCONF are. Use the REST API on network device. Use RESTCONF. REST and RESTCONF training course details Who will benefit: Network engineers. Prerequisites: Python for network engineers. Duration 1 day REST and RESTCONF training course contents Using REST Curl, Browser plugins, Postman, RESTClient, Python. Hands on Using the REST API on network devices. What is REST? What is REST? Architecture, APIs, RESTful APIs, APIs over HTTP/HTTPS, URIs, resources, HTTP methods, GET, POST, PUT, DELETE. CRUD. Comparison with other APIs. Hands on REST analysis with Wireshark. Rest conventions Passing parameters, return values, HTTP status, JSON. XML. Hands on Configuring REST on network devices, changing format of responses, POST requests, using parameters. Configuring network devices with REST Invoking multiple RPCs. Hands on Device configuration with REST. The request library RESTFUL APIs in Python, the request library, Installation, example to retrieve the interface configuration. Hands on Using the Python requests library on network devices. RESTCONF What is RESTCONF? YANG and NETCONF, relationship with REST, RESTCONF URIs, A RESTCONF example with ietf-interfaces, RESTCONF responses. PATCH. Hands on Using RESTCONF to update a network device configuration.

SMPTE 2110 training course description This course studies the new SMPTE ST 2110 suite of standards. The course covers all parts of the standard from SMPTE ST 2110-10 through to SMPTE ST 2110- 50. The course begins with an introduction to all IP studios and separating video and audio streams, then moves on to PTP and synchronisation. Video encapsulation is then followed by audio encapsulation. Handling ancillary data finishes the course. What will you learn Recognise the benefits of SMPTE ST 2110. Describe SMPTE ST 2110. Explain how the SMPTE 2110 standards work. Compare and contrast SMPTE 2110 and SMPTE 2022. SMPTE 2110 training course details Who will benefit: Anyone working in broadcast. Prerequisites: IP broadcast fundamentals Duration 1 day SMPTE 2110 training course contents Introduction The all IP studio. Review of IP and RTP. Role of SMPTE, SMPTE 2022, What is SMPTE 2110, SMPTE 2022 versus 2110, SMPTE 2110 parts, multiplex standards, 2110 separate streams, Video, Audio, ANC. Essences. Separate streams and synchronisation The old way, blackburst, time code, DARS. SMPTE 2110-10, ST2059, PTP, PTP architecture, PTP accuracy, How PTP works, Offset and delay PTP clock types, Hardware time stamping SDP. Hybrids. Uncompressed video SMPTE 2110-20, 2110-21. Image support, raster sizes, bit depth, active video and no blanking, bandwidth and bandwidth savings, pgroups. Timestamps. Packing modes. Packet sizes, pixels per packet. Audio SMPTE 2110-30, 2110-31, PCM, AES3. Allowed versus required. Channels and streams. Ancillary data SMPTE 2110-40, RFC on RTP payloads for ST 291 ancillary data.

Essential SD-WAN training course description SD-WAN is rapidly growing in use. This vendor neutral course starts with an introduction to what SD-WAN is and when it is useful. Each main area of SD-WAN is then studied in more detail to enable delegates to recognise the technologies used in SD-WAN and then use this information to evaluate SD-WAN products. What will you learn Describe what SD-WAN is (and isn't). Explain how SD-WAN works. Evaluate SD-WAN products. Compare and contrast SD-WAN with other technologies such as MPLS, Ethernet, SDN, NFV and WAN optimisation. Essential SD-WAN training course details Who will benefit: Anyone wishing to learn about SD-WAN. Prerequisites: Network fundamentals. Duration 1 day Essential SD-WAN training course contents What is SD-WAN? What is SD and SDN? What is WAN? Branch/ Office. MPLS, MPLS vs Internet, Ethernet, Broadband, LTE/4G, Cable, Satellite. The impact of the cloud. Single console, Dynamic path selection, automation. Why SD-WAN? Single console Network management, orchestration, administration. Example GUI interfaces. Northbound and southbound APIs. Dynamic path selection SD-WAN transports, Overlay networks, security. VPNs, IPsec. QoS and prioritization. Policies, traffic path rules. Application specific routing, bonding, optimisation. Automation Time saving, removing errors. Zero touch, ZOOM, ZTP. The role of the orchestrator. Real time monitoring of the network. APIs. Architecture and products Hardware solutions, software solutions, virtual appliances. Clouds. SD-WAN edge devices, SDWAN controllers, Orchestrators. HA and SD-WAN. Riverbed, Cisco, Juniper, others. Summary SD-WAN doesn't replace MPLS, virtualisation and SD-WAN. Relationship with SDN and NFV. SDWAN versus WAN optimisation.

The Preliminary Electronic Security Course is an introductory (or revision) course designed to provide participants who have no previous Electrical or Electronics experience with the background skills required to attend the CCTV Installation Course, Access Control Course or Fire Alarm Foundation Course. The course gives both an introduction to electronics and electronic security and shows how the two fields merge together. Ideal for a beginner wishing to learn more about this fascinating area. A large practical content is guaranteed. The day will be an excellent learning experience with a skilled instructor. It is a great introduction to the other courses we provide.

APM Project Fundamentals Qualification (PFQ): Virtual In-House Training This practical course gives Participants a solid introduction to the fundamentals of project management and to prepare them for the one-hour, multiple-choice exam held at the end of the course. The APM Project Fundamentals Qualification (PFQ) is an entry-level qualification suitable for those who are new to project management and working in a project team, and who wish to understand the standard terminology. The goal of this course is to prepare you to successfully pass the exam. What you will Learn You'll learn how to: Identify project management terminology and context Identify project management processes Identify the roles involved in project management Describe project success criteria and benefits Prepare project documentation Acquire the level of understanding needed to pass the APM PFQ examination Getting Started Introductions Course structure Course goals and objective Project Context Project characteristics Project management processes Business and project context Organizational roles Project Lifecycle Programme and portfolio management Project Concept Phase Stakeholder management Project success and benefits management Business case Benefits People in Projects Leadership and teamwork Communication Project Definition Phase Project management plan Quality management Risk management Scope management Scheduling Resource management Estimating Procurement Project Implementation Phase Change control and configuration management Issue management Information management Project Hand-over and Close-out Phase Hand-over and close-out Post-project review Revision and Exam Revision and practice questions APM PFQ examination

Management of Risk (M_o_R®) Foundation: Virtual In-House Training This M_o_R® Foundation course prepares learners to demonstrate knowledge and comprehension of the four elements of the M_o_R framework: Principles, Approach, Processes, Embedding and Reviewing and how these elements support corporate governance. The M_o_R Foundation Course is also a prerequisite for the M_o_R Practitioner qualification. What you will Learn At the end of the M_o_R Foundation course, participants will gain competencies in and be able to: Describe the key characteristics of risk and the benefits of risk management List the eight M_o_R Principles List and describe the use of the key M_o_R Approach documents Create Probability and Impact scales Define and distinguish between risks and issues Create a Risk Register Create a Stakeholder map Identify the key roles in risk management Use the key techniques and describe specialisms in risk management Undertake the M_o_R Foundation examination Introduction Introduction to the M_o_R course What is a risk? What is risk management? Why is risk management so important? Basic risk definitions The development of knowledge about risk management Corporate governance and internal control Where and when should risk management be applied? M_o_R Principles The purpose of M_o_R principles Aligns with objectives Fits the context Engages stakeholders Provides clear guidance Informs decision-making Facilitates continual improvement Creates a supportive culture Achieves measurable value Risk management maturity models M_o_R Approach Relationship between the documents Risk management policy Risk management process guide Risk management strategy Risk register Issue register Risk response plan Risk improvement plan Risk communications plan M_o_R Process Common process barriers Identify contexts Identify the risks Assess estimate Assess evaluate Plan Implement Communication throughout the process M_o_R Perspectives Strategic perspective Program perspective Project perspective Operational perspective Risk Specialisms Business continuity management Incident and crisis management Health and Safety management Financial risk management Environmental risk management Reputational risk management Contract risk management