927 Courses

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Unlock your leadership potential and become a master of supervision with our comprehensive course. Enhance your skills and learn to manage your team like a pro with 9 essential modules, including conflict management and cybersecurity for employees. Enrol in our comprehensive Mastering Supervision course today and gain the essential skills required to manage your team like a pro. Learning outcomes: Understand the fundamentals and role of supervision Develop essential skills for effective employee management Improve communication and conflict resolution abilities Gain knowledge on recruitment and dismissal processes Learn interactive training techniques for new supervisors Understand the importance of cybersecurity for employees Take your leadership skills to the next level with our Mastering Supervision course. This comprehensive program covers nine essential modules, providing you with the knowledge and skills to become a highly effective supervisor. You will learn the fundamentals of supervisor training, the role of supervision, and essential skills in supervision. You will also develop knowledge in recruitment and dismissal processes, employee management, communication skill development, interactive training for new supervisors, conflict management, and cyber security for employees. Our course is designed for anyone looking to enhance their leadership skills and become an effective supervisor. Whether you're a manager, team leader, or aspiring supervisor, this course will provide you with the necessary knowledge and skills to succeed. Upon completion of the Mastering Supervision course, you will have a deep understanding of the role of supervision, the essential skills required for effective employee management, and techniques for conflict resolution. You will also gain knowledge on recruitment and dismissal processes, interactive training for new supervisors, and the importance of cybersecurity for employees. This course will equip you with the necessary tools to become a highly effective supervisor and lead your team to success. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Career path Team Leader: £24k - £38k per year Operations Manager: £32k - £62k per year Production Manager: £26k - £57k per year Customer Service Manager: £24k - £44k per year Retail Manager: £18k - £43k per year Project Manager: £26k - £65k per year.

This course covers the essential facts about money-laundering, along with the relevant legal aspects and how companies can set up systems and policies to detect and deal with what is a major criminal problem, worldwide.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

In this course we’re going to be discussing two topics, ‘equality’ and ‘diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150CPD Points | Lifetime Access

Course Overview Ethical hacking, otherwise known as penetration testing, is a system of identifying an IT system's weak points. It is an effective way to determine the cyber security position of an organisation, and plays a crucial role in IT security.  The Learn Ethical Hacking with Kali Linux course is designed to equip learners with the skills and practical knowledge to become computer security experts through Linux OS. You will learn how to use Linux for a wide range of tasks including penetration testing and wireless cracking. Most importantly, it will teach you how to create a secure hacking environment, and detect weaknesses and vulnerabilities.  Whether you are an ethical hacker who wants to gain proficiency in Linux, or are looking to gain the skills to work in IT security, this course is the solution to your training needs. This best selling Learn Ethical Hacking with Kali Linux has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Learn Ethical Hacking with Kali Linux is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Learn Ethical Hacking with Kali Linux is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Learn Ethical Hacking with Kali Linux is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Learn Ethical Hacking with Kali Linux, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Learn Ethical Hacking with Kali Linux will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Learn Ethical Hacking with Kali Linux to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.